Customer Care Advocate
Remote Customer Care Consultant Job
Job Description
We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)
Our Mission:
To actively connect people to their next great opportunity.
Who We Are:
ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.
Summary of Job:
Accountable for comprehending, researching, and addressing Employer and Job-Seeker questions and concerns. This role is dedicated to helping ZipRecruiter customers achieve success in their recruitment efforts.
What You'll Do:
Must be located in the Phoenix, AZ metro area.
Schedule may include weekends/nights.
Answers inbound Employer and Job-Seeker phone calls and processes all basic support inquiries. Properly transfers calls to appropriate teams and departments.
Handles a large volume of Sales and Support inquiries via chat and email. Forwards inquiries as needed.
Performs troubleshooting for site issues and functionality.
Maintains high service levels as established by the department.
Meets or exceeds established metrics and performance goals including productivity and quality of activities.
Promotes ZipRecruiter site features and products (TrafficBoost, Resume Database, etc.).
Processes plan upgrades and downgrades at the users request.
Assesses potential Terms of Use and Product Guidelines violations and forwards pertinent information to the Compliance Department.
Learns and develops the internal Knowledge Base of the evolving ZipRecruiter product.
What You'll Need:
Passionate about Customer Service
Prior work in B2B preferred
Detail-oriented, organized, and an expert on time management
Passionate, optimistic, and a team player
Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
Easily builds rapport and establishes relationships with customers and colleagues
Coachable. Listens to and implements feedback from Supervisor
Listens patiently. Will probe and clarify to get necessary details from customers
Flexible work schedule is needed
As Part of Our Team Youll Enjoy:
Competitive salary
Exceptional benefits package
Flexible Vacation & Paid Time Off
Employer-matched 401(k) plan
Category: Customer Service
The US base salary for this full-time position is $20.75ph.
Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.
ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.
Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: *****************************************************************
Company DescriptionZipRecruiter is the fastest growing employment marketplace. We have helped over 1 million businesses and 100 million job seekers find their next perfect match through partnerships with the best job boards on the web, curated email alerts, award-winning mobile apps, and the world’s best search algorithm for jobs.
Customer Service Rep Work From Home
Remote Customer Care Consultant Job
American Income Life (part of Globe Life, a NASDAQ traded company) is looking for Benefit Representatives to help manage growing client needs and help provide both new and existing clients with the best products and services available. This is an opportunity to get a foot in the door with a company unlike any other, with career mobility to mid and upper level management. A Benefit Representative helps families establish what company programs are the best fit for them. All of this is done while working from home over the phone and using tools like zoom video chats. This is a virtual position, and depending on your location there may be local offices open if you want to go in.
Why work for them? 1 word... CULTURE. I'm talking Instagram giveaways, Zoom happy hours, outrageous and funny virtual promotions and awards ceremonies. In fact it got them recognized as Forbes ranked "Top 25 happiest places to work". Apply today and see what they're all about.Responsibilities:
Develop customer success metrics and execute account strategies
_Build trust with customer accounts through open and interactive communication
_Schedule and attend virtual meetings using Zoom and other platforms
_Monitor, identify and mitigate account-level risks and up-sell opportunities, align product and customer roadmaps, and deliver customer renewals
_Present to families different benefits programs, enroll new clients, and open new accounts.
_Oversee and prioritize each customer in your portfolio
Qualifications:
Must have a passion for helping others
_** MUST BE A US OR CANADIAN CITIZEN **
Proven ability to work as a productive team member
_Excellent communication and interpersonal skills
_Self-motivated team player, proficient in multi-tasking
Proficient with computers and Zoom preferred but not required
_Ability to form and grow solid relationships with your client accounts
Managers are actively reviewing all incoming applications. Please apply with a most recent version of your resume (if you have one) and be on the lookout for text, phone call, or email from one of our hiring managers.
Customer Service Representative I
Customer Care Consultant Job In Harrisonburg, VA
City/State Harrisonburg, VA Work Shift First (Days) (United States of America) Sentara Health-Rockingham Memorial Hospital, located in Harrisonburg, VA, is hiring a Customer Service Representative - Full Time Day schedule. Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues. May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries.
Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner.
Required Experience:
1 year Healthcare Work Experience
High School Diploma
Sentara RMH Medical Center, a Magnet designated hospital located in Harrisonburg VA, serves a seven-county area with a population of 218,000 residents. The 238-bed community hospital partnered with the Sentara Healthcare system in May of 2011. Sentara RMH features the RMH Hahn Cancer Center, a state-of-the-art center equipped with the latest cancer fighting technologies available in the nation.
Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks and more.Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!
Talroo-Allied Health, call center, customer service, billing, insurance
Job Summary
Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or patient scheduling, referral issues. May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries.
Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner.
A total of one year of experience across one or more of the following areas: healthcare setting billing or resolving insurance accounts receivable, adjudicating insurance claims, pre-registering or registering patients for healthcare services, handling inbound calls in a customer service call center, or providing customer service to the general public in a non-healthcare setting. A healthcare certification from an accredited program or an Associate or Bachelor degree may be substituted for one year of experience.
Qualifications:
HS - High School Grad or Equivalent (Required)
Healthcare
Skills
Active Learning, Active Listening, Communication, Coordination, Mathematics, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Technology/Computer, Time Management, Writing
Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.
In support of our mission “to improve health every day,” this is a tobacco-free environment.
Customer Service Representative - $17.00
Remote Customer Care Consultant Job
Customer Service Representative / AEP in Partnership with Key Personnel Do you have a smile in your voice, a willingness to serve, and a positive attitude? Are you interested in a full-time Customer Service career? Work from home opportunity! AEP/Public Service Company of Oklahoma, in partnership with Key Personnel, is now accepting applications for contract-to-hire Customer Service Positions to handle calls from customers inquiring about their electric service, bills, power outages, etc. Oklahoma.AEP is an award-winning Fortune 200 Company.
Customer Service Center Hours: 7am and 10pm, Monday - Friday and 7am-5:30pm on Saturday, overtime and call-out overtime.Starting Pay Rate: $17/hr
AEP is one of the “World's Most Admired Companies” in operation for over 100 years, serving five million customers in 11 states.In this role, you will be speaking with customers through inbound-only customer service calls, assisting them with questions regarding their service, bills, power outages, etc.
AEP provides an in-depth training process to help ensure you have the knowledge needed to be an expert with our customers!
Required Skills and Knowledge- Customer Service Representative / Customer Care Agent
Have the ability to successfully complete pre-employment testing.
Possess excellent communication and computer skills.
Be available to work a schedule with variable start times within the Call Center hours above. This may include weekends.
Occasionally work mandatory overtime, especially during outages; may fall outside of normal hours of operation.
Education and Experience - Customer Service Representative / Customer Care Agent
High school diploma or GED
2+ years of experience working in complex customer service
Benefits and Pay - Customer Service Representative / Customer Care Agent
Starting Pay: $17/hour
Remote, contract-to-hire Opportunity with AEP through Key Personnel. Conversion to permanent employment status with AEP is contingent upon satisfactory performance. Once hired on permanent with AEP, benefits for internal employees include paid holidays, vacation days, and sick time; comprehensive and affordable medical, dental, and vision benefits; 401(k) and retirement plan. Receive a raise every 6 months for 3 years and then the opportunity to earn an annual raise PLUS a bonus, tuition reimbursement, Opportunity for advancement, and Pet insurance.
You will be working collaboratively in a team atmosphere with a casual dress code - jeans allowed.Pre-Employment Checks -Selected candidates must reside in Oklahoma and be able to successfully pass a pre-employment background check and drug testing.Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran
#TRLI3#INDCC6
Customer service representative
Remote Customer Care Consultant Job
Description of the role: As a Customer Service Representative at Hoover Southtown, you will be responsible for providing excellent customer service and support to our valued clients. You will handle incoming calls, emails, and chat inquiries, addressing customer concerns and resolving issues in a timely and professional manner. Your strong communication skills and ability to problem-solve will be key to ensuring customer satisfaction and maintaining our company's positive reputation. Responsibilities:
Handle incoming customer inquiries via phone, email, and chat
Listen attentively to customer concerns and provide appropriate solutions
Assist customers with product information and troubleshooting
Process customer orders, returns, and exchanges
Document all interactions and transactions with customers accurately
Maintain a high level of professionalism and empathy when dealing with customer issues
Requirements:
Prior customer service experience is preferred
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Ability to multi-task and handle a high volume of customer inquiries
Proficient in using customer service software and databases
Ability to work independently and remotely with minimal supervision
Benefits:
Competitive compensation of $28 per hour
Remote work opportunity
Flexible work schedule
Healthcare benefits package
Paid time off and vacation days
Career development and training opportunities
About the Company: Hoover Southtown is a leading provider of high-quality home cleaning solutions. With a strong commitment to customer satisfaction, we strive to exceed expectations in all aspects of our business. Our team is dedicated to delivering exceptional service and ensuring a positive and enjoyable experience for our customers.
Retirement Plan & Payroll Customer Liaison
Remote Customer Care Consultant Job
Who We Are and What We Do
Compass is a third-party administrator (TPA) who provides client companies with retirement plan design, administration, actuarial services, and ongoing consulting services to ensure our clients' plans comply with DOL, ERISA, IRS, and other regulations. Our headquarters are in Stratham, NH, but our clients (and employees) are nationwide in various industries and sizes. We are passionate about the use of technology and are always looking for more streamlined ways to perform tasks.
What You Will Do
Job Summary:
The Client Liaison will serve as the primary point of contact, both internally and externally, for 3(16) concierge fiduciary services on an assigned book of business, while maintaining responsibility for census and payroll data for that book of business. They must ensure data is received, transmitted, and communicated effectively and accurately. They will provide execution and resolution throughout the service cycle with a focus on payroll. This position requires collaboration with other team members and the use of email and the telephone to ensure plan sponsor, participant, advisor, and vendor service needs are met. This will require effective verbal and written communication skills, and someone who enjoys client interaction and data analysis.
This position can be fully remote or hybrid/in-office in our office in Stratham, NH.
Duties/Responsibilities:
Meet Compass Service Agreement standards when interacting with plan sponsors, participants, advisors and vendors, including addressing inquiries efficiently, professionally and accurately.
Respond to plan sponsor, participant, advisor and vendor emails and calls within 24 hours.?
Coordinate the electronic contribution submission process with payroll service vendors, plan sponsors and recordkeepers based on plan payroll frequency including:
downloading payroll reports from payroll vendors
analyzing data for discrepancies
submitting contributions to Recordkeepers
Provide deposit confirmations to the plan sponsor.
Upload the payroll information to the Verify system for eligibility tracking.
Assist in the correction of payroll errors as needed.
Assist the Enrollment Liaison with eligibility tracking and mailings as needed.
Pull YTD payroll and census info from payroll providers upon request.
Report online deferral change requests to plan sponsors on a weekly basis for all assigned plans.
Serve as backup to other liaisons when they are out of the office.
Maintain accurate records of client interactions and transactions in the appropriate storage locations.
Protect and secure all confidential data held by Compass to prevent unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to the company or our plan sponsors, participants, advisors and vendors.
Use designated software and tools to complete all assigned tasks. This includes but is not limited to Verify, Outlook and other Microsoft Office products, FT William, Pension Pro and Card File.
Assist in the disbursement process of participant communications including annual notices, enrollment materials, blackout notices, fee disclosures, QDIA Notices, Safe Harbor Notices, and other custom communications as requested. These notices may be distributed via email or other electronic means as well as regular mail.
Enter billing for mailing and other billable tasks timely and accurately.
Update document amendments, source changes, etc. in the Verify system and in other systems as required.
Monitor loan maintenance reports to ensure loan payments are being made timely and new loans start payments timely.
Develop SOPs for processes in which you are determined to be a SME. This includes writing the SOP as well as recording the SOP overview.
Stay updated on industry trends and changes in benefit regulations by actively seeking to maintain and enhance comprehensive knowledge and understanding of retirement industry rules.
Stay informed about Compass business and product offerings to provide informed assistance to plan sponsors and advisors and to ensure compliance with industry regulations and best practices.
Perform additional job duties/special projects as assigned.
What We Offer
A competitive benefits package with a generous employer contribution towards premiums for Medical, Dental, and LTD as well as group pricing on Vision, STD, Life and other insurance plans. We believe in family first here and encourage employees to take time to rest, play, and recharge so we offer ample PTO time and holiday schedule. We support and encourage employees' goals to further their education and pay for courses and testing materials for both NIPA and ASPAA. Our retirement plan offers both pre-tax and Roth contributions and a 3% Safe Harbor employer contribution.
What We Are Looking For
High School Diploma is required.
Excel experience required with the knowledge and ability to use Microsoft Teams and navigate different websites required.
Proven customer service and relationship management skills with the desire and drive to create a long-term client base.
Strong verbal and written communication skills using clear and grammatically correct language.
The ability to problem solve, be proactive, and demonstrate initiative.
Robust time management and organizational skills with the ability to multi-task required.
A base knowledge and understanding of retirement plans and payroll processing platforms with the ability and drive to expand that knowledge.
Ability to work both independently and in a collaborative team environment.
Compensation details: 50000-60000 Yearly Salary
PI655902ee8cb4-26***********2
Customer Account Specialists
Remote Customer Care Consultant Job
Elevate your career with a 2020 INC 500 company offering a competitive salary + 401k match + health benefits + extra paid time off, and more!
Wesley Financial Group is hiring for the Resolution Specialist aka Customer Account Specialists position at a starting salary of $50k.
…you're likely asking yourself, “What in the world is a Resolution Specialist?!”
Wesley Financial Group is the leading name in helping timeshare owners get out from under their timeshares. In the 12+ years we've been in business, we've created a tidal wave of excitement from timeshare owners needing help, and we're looking for a new trusted Resolution Specialist to help the families we serve!
What is a Resolution Specialist?
The Resolution Specialist position works with our clients to assist them in canceling their timeshare. The focus of this role is to ensure best-in-class customer experience for all of the clients you work with. Don't have experience canceling timeshares? We don't expect you to.
The ideal candidate for this role is extremely organized, highly motivated, optimistic, flexible, patient, a team player and has strong problem solving expertise.
The hours for this role are Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days.
New Employees Receive:
A MacBook for your work tasks, which means you'll enjoy a seamless and efficient work experience, aiming to reduce your stress associated with technical issues.
A weekly pay schedule to ensure you have a reliable, steady income, which means you can confidently manage your personal budget and financial obligations.
A 401k program that includes a company match, which means your retirement savings get a significant boost, helping you achieve your long-term financial goals quicker.
An employer-funded Health Savings Account (HSA) along with comprehensive Medical, Dental, and Vision Insurance, which means both your immediate and future healthcare needs are covered, reducing your financial stress related to health.
9 paid holidays PLUS the workdays between Christmas and New Years Day, which means more time to recharge and be with loved ones, enhancing your overall job satisfaction and work-life balance.
Access to our office's health and wellness facilities such as the fitness center and natural courtyard, which means you can easily incorporate fitness and relaxation into your workday, promoting a healthier, more balanced lifestyle.
A unique culture featuring food trucks, lounge areas, and (occasional) foosball tournaments, which means a vibrant and collaborative work atmosphere, providing an opportunity for you to build meaningful relationships and have fun while working.
Continuous coaching from industry professionals, which means you're set up for career advancement and personal growth, keeping you competitive in your chosen field.
Wesley Financial Group proudly promotes from within the organization. This practice is one factor that has led to a culture we are proud of.
Requirements:
Ability to be flexible and adaptable
Strong organizational skills and attention to detail
Ability to utilize strong problem solving skills to address client needs/challenges
Outcome-oriented/Results-focused
Ability to work hard and efficiently, jumping in and helping wherever necessary.
Ability to hold yourself accountable for doing what's right, even when nobody's watching
2+ years of providing impeccable customer service and account management
Energized by change, and adaptable to an ever-changing industry
Must live within 60 miles of Franklin, TN - this is an IN-OFFICE role in our Franklin, TN office
Responsibilities
Actively work with clients, setting clear expectations throughout the timeshare termination process
Draft appropriate, client-specific action steps throughout the dispute with the goal of moving the client towards timeshare ownership termination
Respond to all emails, calls and chatters in a timely manner
Address all comments from clients submitted through the feedback form within 24 hours and provide an update through chatter thread
Must retain accurate and up to date client records in Salesforce
Must maintain professional and consistent communication with your clients through email, mail, and phone correspondence
Create positive team environment centered around accountability, efficiency, idea sharing, and a “we can always be better” mindset
Always strive to do better, celebrate wins, and use failures to grow and improve
Be the leader for industry updates, trends, and general knowledge.
Preferred Experience
Salesforce
Customer Service
Google Suite/Microsoft Office
Why Wesley?
Wesley Financial Group, LLC has been in business for over 10 years. We are a 200+ employee company with a platinum rating through Dun & Bradstreet and were ranked on INC 500 in 2020 as the 203rd fastest-growing privately held company in the U.S.
We've won over 75 business awards since 2020, including:
2024 - Great Place to Work Certified
2023 Great Place To Work Certified
2023 Business Intelligence Group - Excellence in Sales & Marketing
2022 Inc. 5000 Fastest Growing Company
2021 Gold Stevie Award - Fastest Growing Company
2021 Fortune Magazine - Best Workplaces for Women
2021 Nashville Business Journal - Best Places to Work
2021 CEO Views - Top 50 Best Companies of the Year
2020-21 Inc. 500 Fastest Growing Company
2020 Fortune Magazine - Best Places Workplaces Millennials
2020 Business Intelligence Group - Best Places to Work
Aside from business accolades, Wesley Financial Group is strongly dedicated to giving back to the community. Through donations and volunteer work, we always strive to help others whether through our services or through our charitable work.
Additional PERKS for being a Wesley Employee:
Leadership training and advancement opportunities
Robust employee recognition programs
Ability to participate in company-wide community outreach programs
Fun engaging company-wide events and activities
Outstanding work/life balance
Spirited and passionate team environment with members who display core values of teamwork and integrity
9 Paid Holidays + 2 Floating Holidays
Wesley is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify.
PI289468abb182-26***********4
Federal Financial Services | Capital Markets Consultant
Customer Care Consultant Job In Arlington, VA
Job Family:
Finance & Accounting Consulting
Travel Required:
None
Clearance Required:
Ability to Obtain Public Trust
What You Will Do: Our Federal Financial Services Segment is seeking a consultant to join our capital markets team. This position requires the candidate to perform data analytics, act as a problem solver, provide critical thinking, conduct capital markets research, and present thoughtful commentary on capital market themes/trends. You will work with large amounts of data on complex securitized products and be required to think creatively as it relates to exploring trends with capital market products. The candidate will work on a team of experienced staff to provide financial advisory services to government agencies that participate in the housing finance market.
As a consultant on the capital markets team, you will work closely with project leadership to keep them informed on task order progress, important developments, and to assist in the development of thought pieces regarding key capital market topics and trends. Specific responsibilities will include:
Collect data and perform analytics related to macroeconomic data points, capital markets data, and mortgage market data
Research market trends (i.e., market shocks, policy shifts, risk management practices)
Develop thought papers, presentations, and capital markets observations
Directly work with and support Guidehouse managers, directors, and partners with client requests
Interact with clients in the development of deliverables
Perform loan due diligence and investor relations activities related to asset sales
Work both autonomously and collaboratively within a team environment
What You Will Need:
Bachelor's degree
1+ years of relevant experience
Strong understanding of fixed income markets and mortgage-backed securities
A basic understanding of the secondary mortgage market and its participants
Experience or desire to interact with clients on a regular basis
Excellent communication and writing skills, including preparing white papers and presentations
Strong Microsoft Office skills
US Citizenship is required
What Would Be Nice To Have:
Experience working in mortgage finance industry (at an issuer, servicer, guarantor, trustee, etc.)
Financial Modeling experience
Education preferably in Finance, Accounting, Economics, Business, or STEM
Certifications such as: Certified associate in project management, Project Management Professional, Chartered Financial Analyst, Certified Public Accountant, etc.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at ************** or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
By applying, you consent to your information being transmitted by Disability Solutions to the Employer, as data controller, through the Employer's data processor SonicJobs.
See Guidehouse Privacy Policy at ************************************** and SonicJobs Privacy Policy at ******************************************* and Terms of Use at *********************************************
Customer Service Representative - Insurance
Remote Customer Care Consultant Job
Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Insurance Call Center.
What do we offer?
Outstanding Benefits
$23 - $25/hour to start
Paid Training onsite at: 1225 Freeport Pkwy, Coppell, TX 75019
Must live within 30 miles of training location.
In person training from 9:00 am to 6:00 pm
Regular schedule after training 10:15 am to 7:00 pm
$1,000 bonus if hired with an active Property & Casualty License (External candidates only)
Is this position for you? Are people drawn to your outgoing, magnetic personality? Do you enjoy making small talk and helping others? If you answered yes to these questions, this role is perfect for you!
We are not looking for people who can read scripted transactions - we're looking for forward thinking, problem solvers who can dazzle our members with their personalities while critically thinking of unique member-centric solutions.
Training is approximately 17 weeks long and 100% onsite. Upon completion of training, you will begin working from home.
Applicants must live 30 of training location
1225 Freeport Pkwy Coppell TX 75019
What you will do:
Work directly with customers through inbound phone calls. Calls range from helping customers maintain their memberships to adding vehicles to insurance policies.
Listen and understand customer issues, while offering meaningful solutions. Proactively offer valuable products and services.
Actively listen and engage Members and fellow Team Members with a “can do” attitude.
Operate in a fluid environment - we are not one size fits all. Be open to an ever-changing atmosphere in which coaching, and development leads to positive growth.
What you will need:
Prior customer service experience
Recent Call Center Experience Preferred
Demonstrate excellent communication skills (written, verbal, and listening)
Ability to multi-task and perform well in a fast-paced environment.
Ability to progress through required continuous training and development.
Proficiency using computers while actively listening, both for data
entry, as well as for complex computer navigation
A flexible, “can do” attitude to navigate our ever-changing environment.
High school diploma or equivalent
Must be able to pass a background check and drug test.
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
By applying, you consent to your information being transmitted by Zippia to the Employer, as data controller, through the Employer's data processor SonicJobs.
See American Automobile Association, Inc Privacy Policy at ************************************************ and SonicJobs Privacy Policy at ******************************************* and Terms of Use at *********************************************
Customer Service Sales Representative Remote
Remote Customer Care Consultant Job
This full-time position offers flexible work hours and ample opportunities for advancement into management roles.
You will work remotely to serve clients and offer valuable advice and protection to individuals and their families.
What We Offer:
• Remote, work from home career.
• Average first-year earnings of $69K commission + bonuses.
• Life-long residual income through renewals.
• Unionized position with stock options.
• Excellent benefits package - medical, dental, and prescription coverage.
• Exceptional training with experienced managers.
• High-quality leads provided: no calling family or friends.
• Flexible hours: this is a fulltime career, but you can choose when you work.
• Opportunities for advancement and recognition as we promote from within.
• Dynamic Team Environment: Our virtual workplace thrives on a vibrant team atmosphere. While this position is remote, you will have lots of support.
Qualities We Value:
• Willingness to learn and be coached as we provide comprehensive training.
• Outgoing and Friendly Personality: a positive and approachable demeanor.
• A strong desire to help others: provide valuable advice and services.
• Effective Communication Skills: your ability to connect with others is crucial.
• Sales or customer service experience is advantageous but not mandatory.
Your Qualifications:
• Laptop or computer with camera is required.
• Possession of, or willingness to obtain an LLQP license.
• Basic computer literacy is essential.
• Primary residence in Canada or USA: you must reside in North America to be eligible.
Your Job Responsibilities:
• Contact the leads we provide to schedule virtual meetings with clients.
• Present benefit programs to enroll new clients and cultivate relationships with them.
• Collaborate with your manager to define clear objectives and goals, then achieve them through dedicated effort and determination.
CRM Specialist
Remote Customer Care Consultant Job
Waybetter Marketing is a marketing agency based in Columbia, Maryland. We are seeking a CRM Specialist to join our team. The right candidate will have 5+ years of experience, extensive experience with CRM tools such as Slate, Klaviyo, Marketo, or others, and the ability to be physically present in our Maryland office on Mondays, Tuesdays, and Thursdays. We offer a hybrid schedule, with remote Wednesdays and Fridays for all employees.
This is Something You'll Want to be a Part of:
We are a team of passionate marketers and technologists dedicated to helping colleges and universities increase their student enrollment. Our focus is exclusively on the higher education industry, and we use hyper-personalized, data-driven campaigns to achieve our goals. We tap into top marketing automation tools and our team's bright minds to deliver exceptional results for institutions of all shapes and sizes across the country.
As a key member of our Slate services team, you'll work with Technolutions' Slate-a leading CRM platform widely used across higher education. You'll help institutions optimize their CRM systems to effectively recruit and enroll students.
You'll Enjoy Days of:
Partnering with colleges and universities to enhance their CRM capabilities, improving student recruitment and operational workflows.
Serving as the lead architect, engineer, and builder on CRM enhancement projects, guiding everything from concept to completion.
Collaborating with colleagues and external partners to coordinate project timelines and deliverables, ensuring seamless communication and on-time completion.
Conducting thorough quality testing of all projects before final delivery to ensure flawless execution.
These Are The Types of Things You'll Help Clients With:
Configuring and strategizing data infrastructure
Configuring student-facing portal (web) pages
Designing and optimizing forms
Managing event configurations and strategies
Configuring applications, reader bins, workflows, and strategies
Overseeing CRM integrations and their configurations
Crafting reporting structures and strategies
Building and automating email workflows
Implementing dynamic content strategies
This Role is Perfect for You If:
You have experience with marketing automation tools like Slate (higher ed), Klaviyo, Marketo, Salesforce, Eloqua, or similar.
You're technically skilled and eager to develop your technical expertise further.
You thrive under deadlines and consistently deliver top-tier results.
You're detail-oriented with a relentless focus on execution and quality.
You excel at communicating complex ideas clearly and effectively to both technical and non-technical audiences.
You're motivated, competitive, and driven by results, with a positive attitude to match.
Why You Want to Work at Waybetter:
We're an established, agile company poised for continued (and considerable!) growth. We work really hard but also believe in a healthy work-life balance. Helping colleges and universities market to prospective students is a truly rewarding experience. Our clients are genuinely grateful for what we do. At Waybetter, you'll find impactful work, growth opportunities, and a great team culture.
Take a peek at our crew: *****************************************
Need something beyond a picture? Hear us speak from this sampling of webinars: ********************************************
Waybetter Perks:
Competitive salary + bonus
Health insurance
401(k) with a guaranteed 3% profit sharing
15 days PTO plus numerous company holidays
Paid parental leave
Pre-set work-from-home days
Professional development stipend
Free snacks
Learn more about Waybetter: ***********************************
Only applicants in the Baltimore/DC region will be considered. Long-term remote work arrangements are not available.
Custom Sales Specialist
Customer Care Consultant Job In Richmond, VA
We are a custom menswear brand rooted in heritage, built for sustainability, and propelled by technology and human ingenuity. In 2010, we took the menswear industry by storm with our revolutionary 3D fitting system. Today, we are a leading force in menswear and are about to take the fashion industry to new levels with our most precise fit ever.
Headquartered in Richmond, VA, we have 9 showroom locations across the US and a growing presence in top menswear department stores, including Nordstrom, Saks Fifth Avenue, Dillard's, and many more. We are quickly expanding and building our brand, and while we take what WE do seriously, we do not take OURSELVES too seriously. Here at Alton Lane, we regard work as an essential part of life that should be fun.
When all is said and done, we make and sell fabulous clothes, but our customers truthfully make a difference. Our customers love that our garments are designed in 2 minutes and delivered in as little as 2 weeks. We pride ourselves on taking the guesswork out of getting dressed, so our customers can tackle whatever life throws at them and focus more on what counts.
A career at Alton Lane can provide you with an abundance of opportunities. You'll learn, develop and grow by serving others, building long-term relationships-with customers and colleagues-and achieving inspiring results. We're excited to meet you!
Check out our Instagram and company websites to learn more about who we are.
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About the Role
This is not your typical retail position, if you're looking for that “NEXT STEP” in your career, consider applying today. The Stylist is a key member of the Alton Lane sales team. They are passionate about service and connecting with people, tenacious when it comes to driving sales while providing a memorable shopping experience, and also contribute to our vibrant and collaborative team culture.
Creates an exceptional enhanced shopping experience by engaging the customer with the ultimate love for style, passion for quality and insistence on providing top-tier service; fully understanding and appreciating the importance of the customer's expectations; and lifting the experience by creating innovative ways to ensure the customer has the best shopping experience possible.
Assists customers with an Alton Lane one-on-one appointment based experience
Implements and models customer service standards by ensuring unbeatable excellence in Alton Lane standards; exemplifying an in-depth knowledge of the Alton Lane product and brand; understanding unique needs of customers; creating an environment to set excellent customer service expectations that are aligned with customer needs and expectations and company goals.
Creates long-term customer relationships by providing a personalized shopping experience; developing a digital client book driven by personal relationships that includes many aspects of the client's life (occupation, family and most important FIT); reviewing the customer shopping history to provide recommendations and follow up communications; and the complete understanding on how to meet the client's needs and aspirations.
Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Drive results by consistently striving to meet and exceed sales goals through various sales channels.
Build, manage and grow a book of business through referrals, various external prospecting initiatives, and personal network development.
Provide the best customer experience tailored to the needs of our clients.
Continuously foster and enhance customer engagement (both current and new) through genuine connections and thoughtful, proactive outreach.
Be a strong communicator internally and externally with a positive and solution-oriented point of view.
Manage exceptional customer experience through overseeing front and back-end production processes.
Have Fun and Make Money!
Who you are:
• Previous experience in sales, hospitality, and/or service
• Genuine interest in fashion and styling
• Professional verbal and written communication skills
• Performs successfully in a team-based culture
• Flexible work schedule, including nights, weekends, and holidays
• Possesses 1-3 years of sales experience in Direct-to-Consumer or Business to Business. Previous menswear sales experience is preferred but not required.
• Have a business development mindset.
• Is personable and an effective communicator with astute attention to detail.
• A proactive self-starter, comfortable in a fast-paced environment.
• Driven individual with a one-team mentality.
• Nimble with technology.
• Strong sense of self-awareness, humility, and personal responsibility.
• Adaptable to change with an eagerness to try new things.
• Passion for clothes, wardrobing, and styling.
Why you will want to work here
• High income earning potential is yours for the taking - We're offering a competitive Base plus UNCAPPED COMMISSION starting at 10% of your monthly sales.
• Opportunity for rapid career growth within an innovative and expanding company.
• Generous benefits package: Healthcare, Vision, Dental, LTD/STD, Life Insurance, 3 weeks of Paid Time Off, 401k Retirement plan.
• Access to our luxury clothing and accessories through our generous employee discount program
• Get in on the ground floor of the Made-To-Measure revolution.
• You'll get to work with some of the most Innovative, Hardworking, and Fun team members in the industry.
You could be the next Alton Lane team member. Apply today to schedule your interview.
Alton Lane is an Equal Opportunity Employer. We celebrate the diversity of all backgrounds and are committed to creating and fostering an inclusive culture for our Community.
Services Consultant
Customer Care Consultant Job In Virginia
Functions in a junior level capacity.
Works under close supervision of Principal Investigator/Cultural Resource Manager.
Production:
Prepares and verifies studies of limited scope in practice area.
Participates in field studies.
Assists in preparation of analysis reports, studies, and assessments.
Coordination:
Seeks out supervisor or project leadership to share information and gain guidance with respect to assignment details and coordination.
Coordinates with others as assigned by supervisor or project leadership.
Capability:
Recognizes and applies appropriate technical methods in completing assignments.
Contributes to identifying issues and developing recommended solutions on study assignments.
Knowledge:
Provides professional judgment based on industry knowledge in discussing ideas and seeking necessary approvals.
People:
Performs as an individual contributor.
Skills Required
Excellent Communication & Organizational Skills, team oriented.
Physical ability to work exclusively in the field and carry up to 50 pounds of equipment.
A minimum total of 6 months of related work experience is typically necessary to move into this level.
Graduate work may count as related work experience if directly applicable to job function.
Education/Training/Certifications
Bachelor's degree in Archaeology/Anthropology and completion of archaeological field school from an accredited university.
"We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws."
JOB-10043446
Customer Service Sales Representative
Customer Care Consultant Job In Sterling, VA
Why You Want To Work Here:
Great opportunity to join a dynamic sales team that seeks a motivated and results-driven Customer Service/Sales Coordinator. The ideal candidate will be responsible for managing client accounts, driving sales growth, and building strong relationships with customers. This role requires a blend of technical knowledge and sales expertise, making it essential for candidates to possess strong communication skills and the ability to analyze customer needs effectively.
Responsibilities of the Customer Service/Sales Coordinator:
Develop and maintain relationships with existing clients while identifying opportunities for upselling and cross-selling.
Conduct warm calls to potential clients, presenting our products and services effectively.
Lead negotiations with clients to close sales deals that meet both customer needs and company goals.
Analyze market trends and customer feedback to inform sales strategies and improve service offerings.
Collaborate with the marketing team to create targeted campaigns that drive lead generation.
Provide exceptional customer service by addressing inquiries and resolving issues promptly.
Prepare and deliver presentations to clients showcasing product features and benefits.
Maintain accurate records of sales activities, client interactions, and account status in the CRM system.
Qualifications of the Customer Service/Sales Coordinator:
Proven experience in account management or technology sales is preferred.
Strong background in technical sales with the ability to communicate complex information clearly.
Demonstrated leadership skills with a focus on achieving sales targets.
Excellent negotiation skills with a track record of closing deals successfully.
Ability to analyze data and market trends to make informed decisions that drive sales growth.
Proficient in using CRM software and other sales tools to manage accounts effectively.
Customer Service Representative
Customer Care Consultant Job In Portsmouth, VA
VA Terminal is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Norfolk, VA. As a CSR, you will be maintaining customer service records, ensuring timely and accurate resolution of customer inquiries, and providing support to the customer service team. The successful candidate will play a critical role in ensuring customer satisfaction and maintaining our company's reputation for excellence.
Position Summary
Performs Customer Service/Administrator functions regarding a specific or assigned number or assigned customers which could include regional, dedicated, or national accounts. Will work in conjunction with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels. Will ensure all requirements are met companywide regarding customer expectations.
Reporting
Terminal Location: 2011 Ponderosa St., Portsmouth, VA 23701
Reports to: Terminal Manager
HR FLSA Status: Non-Exempt
Office hours: 8am - 5pm with afterhours engagement as required.
Hourly Wage is commensurate with experience.
Essential Functions, Job Duties, and Responsibilities
Develop excellent working business relationships with assigned customers
Enter all loads into the system upon receipt of work order or knowledge of the load and put them on the proper dispatch board
Ensure any documentation needed for billing accessorial charges is provided to and signed by the customer and entered in the system for proper billing and driver pay
Ensure all accessorial charges authorized by the customer are noted in the system
Schedule pickup and delivery appointments with shippers and consignees on all customers moves
Keep customer informed of all service failures or any other information throughout the booking and shipment process
Ensure pickup and delivery expectations are documented on each assigned customer
Generates Quotes
Determine commitment levels with appropriate Sales Representatives
Ensure you are at your workstation daily, on time and ready to implement your Start of the Day, Continuous Day, and End of the Day processes
For Safety function, creates new employee file to include:
(a) drug test paperwork
(b) scheduled hire date
(c) lease paperwork [if any]
(d) scan all paperwork.
Processes the driver into the lease (if any)
Notifies drivers of any expirations and/or inspections due and follows-up
Reviews written driver logs
Assists with Accounts Receivables as necessary
Assists with driver recruitment and driver retention as necessary
Acts as back-up for all Team members in the office
Learn and perform dispatch functions
Performs all other duties or projects as assigned
Education and Experience Requirements
Experience Required: Minimum of three (2) years (five years is preferred) Customer Service or Customer Service Relationship experience required - preferably in related industry; one - two years of Intermodal Customer Service Representative preferred.
Minimum Skills, Knowledge, and Ability Requirements
Must possess professional skills deemed necessary to interact with Customers on a corporate level including making on-site visits when warranted
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence and to effectively present information to customers, clients, and other employees of the organization
Ability to calculate figures, generate quotes, and basic math
Ability to deal with problems involving several concrete variables in standardized situations
Strong organizational skills; attention to detail
Excellent computer skills: Microsoft Word, Excel, Outlook
Work Conditions, Physical and/or Mental Requirements
Sedentary physical activity requiring reaching, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearing
Visual requirement is for close vision, distance vision, peripheral vision, and ability to adjust focus
80% or more time is spent looking directly at a computer
Employee is frequently required to stand, walk (or otherwise be mobile)
Employee is frequently required to lift and carry a minimum of 15 pounds
Ability to deal with stressful situations as they arise
Duties are primarily performed in an office environment. Minimal physical effort is required. Lifting and carrying requirements of up to 15 pounds. Occasional or frequent ability to move boxes from one location to another. These physical and/or mental requirements are not exhaustive, and additional job-related requirements may be added by the Company on an as-needed basis. Reasonable accommodations, where required by law, will be made to enable individuals with disabilities to perform the essential functions of this position.
PI4c280ddbcbec-26***********6
Customer Care Specialist - State Implementation
Customer Care Consultant Job In Reston, VA
Are you an experienced Customer Care Specialist - State Implementation with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Customer Care Specialist - State Implementation to work at their company in Reston, VA(Remote).
Position Summary: The need is to handle overflow case management supporting the implementation of the SAT and PSAT assessment program. These roles will support their hands-on work, remotely, in a call center scenario. The selected candidates will handle phones and respond to emails. In support of the "boots on the ground” work the State Implementation Support Specialists are doing on the SCPM team. You will be responsible for supporting questions and issues in relation to the implementation of state's SAT and PSAT assessment program. You will be an escalation point of contact for the state department of education, district test coordinators, and school test coordinators as they implement the assessment for their federal accountability test in spring 2025. school in the state. This will include managing escalations in a timely manner and within the specified guidelines and policies of various internal departments. You will be most successful in this role if you are a problem-solver, fast-learning specialist who is willing to go above and beyond to support customers and find resolutions to issues.
Primary Responsibilities/Accountabilities:
Provide Exceptional Customer Service (75%)
Be an expert in company policy and processes that impact customers and the operational procedures necessary to resolve customer inquiries.
Serve as business contact between the customer service operations group and all of the internal departments and external vendors to address and resolve processing exceptions and/or escalated customer service cases. Establish a strong relationship with each of the client's departments listed above and external vendors, specifically the various customer service outsourced partners.
Communicate effectively, verbally and in written format case status, as well as complex Program policies to consumers, to include students, parents, High School Guidance Counselors and College/University Admissions Personnel.
Work within aggressive timelines and with extremely sensitive student cases.
Handle high volume caseloads while ensuring that cases are researched and closed within established timelines.
Learn multiple customer service and operational system applications required to manage escalated customer service cases.
Take a hands-on approach to lead resolution and root cause analysis of assigned customer service escalated cases.
Conduct manual processes to implement exceptions workarounds.
When necessary, provide manual support for data entry and exceptions.
Provide support of other work across Operations Division as needed to support shared goals.
Complete Special Projects and Continuous improvement (25%)
Provide operational readouts and status on customer inquiries and trends within client's and/or externally with customers
Assist with customer outreach for special projects
Provide input to the voice of the customer initiative helping to drive continuous improvement and improved customer experience
Perform other related duties and projects as assigned
Identify and communicate process improvements and quality checkpoints, as well as multiple Program policies driving customer complaints/concerns
Qualifications:
3-5 years of customer service experience managing customer escalations in a high-volume customer service operation (required)
3-5 years of related work experience in K-12 educational technology, training, assessment industry, and/or K-12 school/state/central office experience (preferred)
The ability to act in a highly collaborative way with the ability to influence others and build strong relationships across internal and external stakeholders.
Excellent written and verbal communication skills, including the ability to communicate complex and sensitive issues.
Effective planning, prioritization, and problem-solving skills.
Computer literacy, including Microsoft Office applications
The ability to manage relationships with peers as well as multiple levels of management
Ability to use quantitative and qualitative data to identify trends to inform continuous improvements to enhance the customer experience
The ability to be flexible and quickly adapt to new methods, situations, and requirements
The ability to travel 4-6 times a year to our offices and/or vendors.
A college degree (preferred)
5+-year, customer service professional with strong communication skills and service-solution oriented mindset; someone that is great at analyzing scenarios and problem solving with attention to detail. Candidates must have experience as tier 2 support handling customer inquiries (will be cases from teachers, parents, students); they will be utilizing client systems (most like salesforce CRM).
Most ideal if the person has education experience...double great with assessment administration. So, high-level customer support w/problem solving, research, communication skills preferably in the education space and most ideal if assessment, too.
Demand Generation Representative
Customer Care Consultant Job In Arlington, VA
Demand Generation Representative - Cloud Solutions
Are you looking for a role where you can ignite your sales career while shaping the future of cloud technology? As a Demand Generation Representative, you'll be at the forefront of driving cloud adoption, fostering trusted relationships, and identifying new opportunities to help businesses transform with cutting-edge solutions. This is your chance to join a professional team dedicated to your growth and success. We'll provide the tools, training, and support you need to excel while you bring your drive, passion, and creativity to the table.
What You'll Do
This is an exciting role that challenges your tenacity, critical thinking, and prospecting skills. You'll play a pivotal part in generating demand for cloud solutions by:
Building relationships with prospective customers and earning their trust.
Developing sales pipelines using cold-calling methodologies and social selling strategies.
Qualifying and promoting leads for new prospects or expansion opportunities, collaborating with the sales team on next steps.
Educating customers about cloud technologies, showcasing success stories, and delivering tailored solutions to meet their needs.
Partnering with internal teams such as AE's and Solution Architects (SAs) to ensure excellent customer outcomes.
Leveraging CRM tools (e.g., Salesforce) to manage and maintain a robust sales funnel.
What You'll Bring
Let's see what you can achieve when you dare to be yourself. We're looking for someone who is:
Financially motivated and driven to build a rewarding, long-term career in sales.
Ambitious, with 0-3 years of related work experience or transferable skills.
Competitive, with a strong work ethic and a resilient mindset.
Coachable and intellectually curious, eager to learn and grow.
Persuasive, professional, and prepared, with strong written and verbal communication skills.
Able to research and profile customers, identifying decision-makers and opportunities.
Open to leveraging sales automation tools to streamline and improve processes.
A Day in the Life of a DG
Your day as a Demand Generation Representative will be dynamic and rewarding. You'll:
Research and profile prospective clients to uncover new opportunities.
Conduct discovery calls to understand customer challenges and provide tailored solutions.
Collaborate with internal teams to craft compelling proposals and strategies.
Track your progress and manage leads through CRM tools to maintain pipeline health.
Stay updated on industry trends and cloud technologies to guide and educate customers.
Why Join Us?
At our company, you'll gain:
A strong foundation in industry knowledge, AWS product expertise, and proven sales methodologies.
Opportunities to collaborate with industry leaders and top-tier partners.
Tools, training, and mentorship to ensure your success and career growth.
A professional, growth-focused workplace where your contributions make a difference.
This is more than a job, it's an opportunity to challenge yourself, learn new skills, and grow in an industry that's transforming the world. Success in this role can open doors to exciting career paths within our organization.
Customer Service Representative
Customer Care Consultant Job In Richmond, VA
Customer Account Management Representative - Hybrid (Richmond, VA)
Pay: $19.50/hr | Contract-to-Hire
We are seeking Customer Account Management Representatives to join our team! This hybrid role is based in Richmond, VA and requires candidates to live within a 45-minute commute. You'll assist residential customers with billing inquiries, account management, and service concerns while providing top-tier customer service.
🚨 Key Requirements:
✔️ Call center experience required (inbound preferred)
✔️ Stable work history
✔️ No vacations within the first 90 days due to training
✔️ Must pass a drug screen (medical cards not accepted)
✔️ Must pass a credit check due to handling Private Personal Information (PPI)
📝 Responsibilities:
🔹 Assist customers with billing concerns, account updates, and service inquiries
🔹 Conduct billing reconciliation and explain electric rates
🔹 Handle high-bill concerns with professionalism and problem-solving skills
🔹 Utilize multiple software platforms while assisting customers over the phone
🔹 Maintain privacy and security compliance
💡 Qualifications:
✅ Required:
2+ years of customer service experience (in-person or phone)
Strong computer proficiency (Microsoft Office, video conferencing tools)
Ability to multitask between screens while assisting customers
High school diploma or GED
Strong communication and interpersonal skills
✅ Preferred:
Associate degree
Utility industry experience
Bi-lingual skills (a plus, but not required)
📅 Schedule & Work Environment:
🕗 Training: Monday - Friday, 8:00 AM - 5:00 PM
⏳ Post-training schedule: 8:00 AM - 5:00 PM or 8:30 AM - 5:30 PM (varies by business need)
📌 Hybrid role (onsite + remote) - local candidates only
📅 Must be available for extended hours, weekends, and holidays as needed
If you have strong customer service skills and are looking for a long-term opportunity, apply today! 🚀
Consultant
Remote Customer Care Consultant Job
Who We Are
AirProjects is the leading airport dining, retail, and advertising consulting firm in the United States, working with airport operators across the country to build and enhance their commercial programs (including restaurants, shops, passenger services, and advertising). Since 2000, we have provided consulting services for over 70 airports throughout the U.S., Canada, the Caribbean, and other international destinations. We work with the public organizations and airlines that operate and manage airports of all sizes - from the busiest in the world to the smallest - as well as global architecture and construction firms to design airport terminals. Our mission is to optimize the value of our clients' real estate. With a specialty practice in airport food service and retail consulting, we have yielded original, inspired, and award-winning commercial programs for airports of all sizes that are feasible and profitable to both our clients and their tenants. We take pride in developing and implementing commercial programs that are awarded “Best in Class” within the industry. AirProjects' solutions are creative, yet feasible, providing great places to eat, shop, and relax, and generate revenue to meet our clients' financial objectives.
Role and Responsibilities
We are seeking a creative, motivated, and conscientious employee to join our team. As a Consultant, you will be involved in all aspects of project activities. This role will allow you to hone your consulting, real estate, management, and finance skills while engaging in the following responsibilities:
Analyzing and organizing quantitative and qualitative airport commercial program data, synthesizing results into clear takeaways and recommendations
Conducting financial analyses to ensure that we are delivering feasible solutions to our clients and their tenants
Contributing to and/or leading writing efforts for reports and other documents, such as leases and Requests for Proposals (RFPs)
Developing and delivering presentations that organize results from analyses and research, conveying potential solutions to our clients
Researching airport market and industry trends to ensure our solutions meet or exceed industry standards and are suitable for our clients' markets
Contributing to airport commercial program planning and concepting efforts
Communicating effectively with other consultants and our clients, including senior leadership, on project assignments and deliverables
Cultivating and strengthening your leadership techniques, leveraging your own interests and skills
Growing into a leadership role to manage projects and ensure that the team is producing quality deliverables in a timely manner
This position provides an opportunity to advance your experience in commercial real estate, while honing your consulting skills and leadership technique in a comfortable work environment. Join us as we enhance the travel experience!
Required Qualifications
3+ years of experience in consulting or other relevant position (less experience considered with a relevant Master's degree)
Bachelor's degree
Strong understanding and capability with Microsoft Excel, PowerPoint, and Word
Strong analytical skills, both quantitative and qualitative
Excellent writing skills
Detail-oriented, organized, and capable of prioritizing multiple assignments
Comfortable communicating and interacting in varied professional settings
Ability to work on a small team and independently
Comfortable working in a fast-paced environment
Ability to meet deadlines in a timely manner
Ability to travel to client sites for meetings and on-site research
Preferred Qualifications
Bachelor's degree in Business Administration, Finance, Real Estate, Marketing, or other relevant field
5+ years of experience in consulting and/or relevant Master's degree
Experience in commercial real estate, finance, and/or commercial or airport planning
Project management experience
Experience performing financial feasibility studies/analyses
Benefits and Compensation
Working at AirProjects will provide you with management consulting experience and the ability to strengthen your real estate, finance, and commercial planning skills. As we are a small business, you will have the opportunity to be involved in all aspects of our work, including regular exposure to and interactions with senior leadership from airports, large architecture and planning firms, and commercial operators from around the country and the world.
We offer a competitive salary, determined by several factors, including but not limited to a prospective employee's specific combination of experience and skills; and a comprehensive employee benefits package, including health benefits, insurance, and retirement contributions.
Additionally, we offer professional development opportunities based on a prospective employee's interests and skills, as we believe there is room for growth at any/every career stage. Opportunities could include industry conference attendance, professional certifications, or additional professional training opportunities.
While the position is based in the AirProjects' office in Old Town, Alexandria, VA, you will have opportunities to work remotely and travel to client locations.
Application
To apply, please submit your resume and a cover letter to ******************. If you have any questions regarding the position or additional opportunities, please contact us at ******************.
AirProjects, Inc. is an equal opportunity employer. For more information about our company, please visit our website at ********************
Customer Service Representative
Customer Care Consultant Job In Yorktown, VA
This position works closely with the Branch Manager and staff to build relationships and identify the needs of customers. The Sr. Customer Service Representative is knowledgeable of features of products and services to drive that exceptional customer experience.
Principal Accountabilities/Key Activities:
Identifies and responds to customer's needs in a timely and efficient manner
Builds internal and external relationships
Ensures customer confidentiality and private information is maintained
Provides guidance to other staff members
Interviews customers and process applications, making recommendations for product and services approval
Processes payments, verifies cash, endorsements, issues receipts, ACH, etc.
Prepares and present assigned daily marketing offers
Responsible for assigned collection of customer accounts
Compiles and maintains records of all daily assigned tasks
Education, Qualifications/Experience:
High School Diploma or equivalent
Minimum of 3 years previous Customer Service experience
Ability to meet current Licensing requirements of various States and Federal regulators
Demonstrate the ability to analyze relevant information and apply individual judgment
Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings
Ability to maintain confidential business and personal information
Action and result focused
Strong communication skills (verbal / written / interpersonal)
Proficient with MS Office Suite products
Must possess a valid driver's license and the ability to operate an automobile
Preferred experience:
Previous experience in the financial field
Compensation:
$30,000- $32,000 annually (depending on experience)
Schedule:
Mon 8-5:30
Tue 8:30 - 5:30
Wed 8-1:30
Thurs & Fri 8:30-5:30
You will alternate the 5 Saturdays they work from 8:30-12:30