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Top 50 Customer Care Consultant Skills

Below we've compiled a list of the most important skills for a Customer Care Consultant. We ranked the top skills based on the percentage of Customer Care Consultant resumes they appeared on. For example, 21.6% of Customer Care Consultant resumes contained Customer Service as a skill. Let's find out what skills a Customer Care Consultant actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Customer Care Consultant

1. Customer Service
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high Demand
Here's how Customer Service is used in Customer Care Consultant jobs:
  • Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
  • Provided effective customer service to customers by assisting them in navigating through their online wireless accounts.
  • Provide excellent customer service for patient calling into patient care Center
  • Demonstrated mastery of customer service call script within specified time-frames.
  • Participated in product and customer service training.
  • Provided courteous and timely customer service.
  • Trained new customer service representatives.
  • Received calls regarding mental health and substance abuse benefits and services while exceeding daily customer service standards.
  • Provided great customer service to existing customers, while completing product and repair orders in record time.
  • Acknowledged for commitment to quality customer service and selected to train new team members.
  • Resolved customer service or billing inquiries or complaints by adjusting bills and offering credits.
  • Managed customer relationships by performing the full range of customer service functions.
  • Resolve customers' issues while providing good customer service and satisfaction.
  • Fielded an average of 80 customer service calls per day.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Demonstrated the ability to log all call notes and follow up information accurately, while maintaing excellent customer service.
  • Provided customer service and problem resolution to customer queries over the voice based phone service.
  • Handled inbound calls- cancelation/retention, customer service, billing, etc.
  • Provide customer service to clients for many different companies.
  • Handled customer service situations, (e.g.

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45,518 Customer Service Jobs

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2. Technical Support
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high Demand
Here's how Technical Support is used in Customer Care Consultant jobs:
  • Performed exceptional service, technical support and collection information for digital phone service customers
  • Give product/technical support, promotional information, and issue resolution.
  • Provided Tier 1 technical support for customers in need of additional assistance resolving issues with their device.
  • Provided navigational and technical support for VZW.com and occasional sales support via VZW Web Chat.
  • Handled second tier escalation calls from level one technical support and seasonal temporary staff.
  • Assisted customers with account inquiries and provided technical support on cell phone accounts.
  • Posted account changes, answered customer inquiries and provided technical support.
  • Worked in the Macintosh and Windows Technical support e-mail group.
  • Assist customers with complex technical support issues as needed.
  • Assist customers with level 1 technical support for equipment.
  • Assisted customers with technical support to gain online access.
  • Provided hardware and software technical support and billing maintenance.
  • Promoted to providing technical support via chat.
  • General Technical support for Customer's issues.
  • Provided Tier 1 technical support.
  • Provided verbal technical support and assistance regarding client software installation, configuration and dialup, high speed DSL broadband connection issues.
  • Provided customer care, technical support for cellular phone based customers * Opened activated, troubleshoot, reconciled accounts for clients
  • Answered inbound calls for technical support Highest call volume taken on the team on a daily basis.
  • Provide technical support Represent Client to the highest standard, with a displayed passion for exceeding customers expectations
  • Provide basic technical support Supervisor: Joy Jeffres [ ]

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1,112 Technical Support Jobs

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3. Hospice Care Consultant
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high Demand
Here's how Hospice Care Consultant is used in Customer Care Consultant jobs:
  • Negotiated contracts with skilled nursing facilities and trained new Hospice Care Consultants.
  • Served as a Hospice Care Consultant for Compassus in Meridian, MS.

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4. Customer Care
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high Demand
Here's how Customer Care is used in Customer Care Consultant jobs:
  • Receive inbound calls as a customer care/customer sales representative for a major business corporation.
  • Required Maintenance reporting, trending and analysis of Customer Care Productivity metrics.
  • Handled full range of service-related issues as phone-based customer care consultant, ensuring customers received services for which they had contracted.
  • Played an active role within the Customer Care Team ensuring good ideas and best practice was shared both collectively and individually.
  • Supported customer care director and management team via special projects and ACD performance metric reporting and data analysis.
  • Promoted to team leader for 25 Customer Care Consultant team High knowledge rating and first time fix rate
  • Moved to a new group to help build a Customer Care team globally.
  • Worked as a Customer Care Consultant in the Billing Department call center.
  • Recognized for continuous high sales and above average customer care.
  • Provide exceptional customer care for school library book orders.
  • Provide information daily functions of a customer care consultant.
  • Served as a customer care agent.
  • Contributed to the overall Customer Care.
  • Defined Customer Care and Marketing initiatives for startup operation.
  • Log into the Customer Care phone system and remain logged in throughout assigned shift with the exception of breaks and lunch.
  • Excelled in training, pre- and post- customer care support and proactive problem solving skills.
  • Job Titles of Those You Supervise: Customer Care Consultant-Driver Yes No X How many.
  • Maintained detail notes of call activity in an internal customer care database (Siebel).
  • Forwarded feedback to Customer Care Manager/Director and Lender Relations personnel as needed Identified improvements for internal/external processes and systems.
  • Managed customer care with all clientele Educated clients on plans and promotions Assisted with all online account registrations

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772 Customer Care Jobs

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5. Skin Care
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high Demand
Here's how Skin Care is used in Customer Care Consultant jobs:
  • Purchased and controlled inventory Skin care classes Accounting of business
  • Provided written information and demonstrated proper techniques of skin care and makeup application to clients of various age groups and ethnicity.
  • Recommended skin care products and customized regimens via Live Chat to customers- increasing web orders by more than 30%.
  • Analyze customer's skin care and cosmetics needs and prescribe the best Prescriptive products for their skin care.
  • Assist women with skin care, maintain accurate inventory, develop and maintain customer relations, sell products.
  • Greet and assist clients with skin care needs and concerns and recommending appropriate products specific to clients needs.
  • Maintain skin care section stocked, clean, and presentable for clients to approach and try.
  • Assisted clients in making skin care product selections, closed sales, provided customer service.
  • Introduced Clients to Pharmaceutical-grade skin care in CVS Pharmacies throughout Southern California.
  • Performed makeovers and skin care sessions on existing and new client base.
  • Increased sales and performance as Beauty Studio Captain and Skin Care Lead.
  • Educated customers on proper skin care.
  • Hosted in-home skin care presentations.
  • Educate clients on skin care.
  • Hold skin care classes, consult with clients on best products to use for their complexions.
  • Recommended and applied skin care products and cosmetics based on customer skin care needs and desires.
  • Exceeded daily/annual sales goals Consulted with clients to determine need for skin care and make-up.
  • Consulted customers on skin care and make up Gave make overs and made connections with customers
  • self-employed) Teach skin care and glamour techniques Recruit & train new consultants Keep business records
  • General Customer Service Skin Care and Hair Cair Sales Consulting Area Maintainance Replenishment

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770 Skin Care Jobs

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6. Billing Questions
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high Demand
Here's how Billing Questions is used in Customer Care Consultant jobs:
  • Assisted customers with billing questions and provided troubleshooting and other technical support.
  • Answer any billing questions; assist with extensions, and payment arrangements, education.
  • Handled customer payments, billing questions, and concerns regarding their monthly statements.
  • Handle customer inquiries, complaints, billing questions and payment extension/service request.
  • Answered calls from customers to discuss billing questions and service concerns.
  • Assist all inbound callers with billing questions and product sales
  • Handled inbound/outbound telephone call inquire * Assist customers with billing questions.

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2 Billing Questions Jobs

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7. Inbound Service Calls
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high Demand
Here's how Inbound Service Calls is used in Customer Care Consultant jobs:
  • Responded to inbound service calls in a fast-paced, high-volume call center.
  • Responded to inbound service calls/chats in a fast-paced, high-volume environment.

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8. Internet
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high Demand
Here's how Internet is used in Customer Care Consultant jobs:
  • Provided advanced technical support\information via phone, internet chat or email.
  • Initiated internet accounts; provided customer service via telephone
  • Specialized in retention of member base, billing, products plans and promotion of internet services offered by AOL/TIME WARNER.
  • Answer inbound calls to set up internet access and assist customers with any questions while following a script verbatim.
  • Interacted with customers to provide information in response to inquiries about wireless and internet home services.
  • Handled broad range of roles, including customer service, for this major Internet service provider.
  • Assisted in creating a sales environment via the internet as well as over the phone.
  • Field technical support calls from customers (Dial up era to high speed internet).
  • Maintain a high standard of accuracy and detail when completing telephone and internet orders.
  • Manage accounts for customers all needs regarding wireless, phone internet and cable services.
  • Assist customers with home phone, internet and/or cable for Frontier Communications.
  • Provided internet and technical support to customers using the AOL internet services.
  • Ensured prompt consumer resolution in the field of internet technology.
  • Registered customers up for the Internet phone service.
  • Communicated with customers via the internet and phone.
  • Assist members with their internet issues (Billing, tech, etc.)
  • Account services and technical support call center operator Trouble shooting for America Online software, internet setup, and connectivity issues.
  • Maintained broad knowledgebase in the areas of dial-up and high-speed internet service providers and America Online software.
  • Promoted sales through Verizon home phone and internet services Resolved issues in a timely manner (7 minutes)
  • Managed Internet account inquiries Provided data support for billing Investigated different issues of billing and service for customers Performed account retention services

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775 Internet Jobs

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9. Verizon
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high Demand
Here's how Verizon is used in Customer Care Consultant jobs:
  • Completed on-site training according to Company policy as well as Verizon Wireless designations.
  • Provided customer service in Verizon Wireless for billing and customer service systems.
  • Received inbound calls and provided technical support for Verizon Wireless customers.
  • Provide friendly customer service and sales representative for Verizon Wireless.
  • Provided customer support for Verizon Wireless.
  • Answered customer's of Verizon Wireless questions about their bill and what changes they could make to their phone plan.
  • Answered inbound phone calls to assist Verizon Wireless clients with various website questions, navigation and general account information.
  • Call customers of Verizon to confirm appointments that were already setup and answer questions about Verizon fiber services.
  • Chatted on the web with Verizon Wireless customers and assisted them with ordering on the Verizon website.
  • Assist Verizon Wireless customers with billing and tier 1 technical support in a call center environment.
  • Handled phone calls into customer support for Verizon Wireless in a courteous and professional manor.
  • Assist Verizon Wireless customers over the phone with every aspect of their account.
  • Contracted to provide support for Verizon Wireless customers in outsource call center.
  • Answered the telephone and assisted Verizon Wireless customers with their bills.
  • Assist and answer questions of Verizon Wireless customers concerning their bills.
  • Outsource customer service for the Verizon Wireless.
  • Bundle services of existing Verizon customers.
  • Answer calls for Verizon Services.
  • Received inbound calls for Verizon Wireless providing first call resolution Assisted with billing concerns and payment arrangements
  • Provide business quotes for Verizon Agents Assists in qualifying businesses for new service Utilitizes rates for pricing and billing information

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2,340 Verizon Jobs

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10. Customer Accounts
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high Demand
Here's how Customer Accounts is used in Customer Care Consultant jobs:
  • Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
  • Managed records for new and existing customer accounts including personal and payment information.
  • Updated database information and customer accounts.
  • Responded to inquiries related to customer accounts, recurring shipments, product details, billing, payments and any other concerns.
  • Managed 3000 inbound calls from current AOL members and adopted a customer-centered sales and service approach to renew customer accounts.
  • Accessed customer accounts and navigating through all JEA systems and account screens to resolve all customer concerns.
  • Utilize provided application to enter data, update customer accounts, enter notes and other important information.
  • Added, updated, and removed services on customer accounts per request only.
  • Analyze Customer accounts and make recommendations that will minimize customers cost.
  • Research, investigate, and analyze information on customer accounts.
  • Examined customer accounts to provide best plan options.
  • Provide excellent customer service to keep customer accounts.
  • Managed customer accounts and answer telephone calls.
  • Added and removed services on customer accounts.
  • Activate new and existing customer accounts.
  • Received payments on customer accounts daily.
  • Utilized Afni client referral information and computer software to investigate and update activity on customer accounts.
  • Credit Card Division Verified and Reviewed customer accounts at their request, provided variety of credit card products to customers.
  • Handle large volume of inquiries for Sprint/Nextel customer accounts while providing excellent service.
  • Maintain customer accounts via Siebel CRM and Interaction Client.

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312 Customer Accounts Jobs

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11. AOL
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high Demand
Here's how AOL is used in Customer Care Consultant jobs:
  • Provided consistent and courteous total customer service For AOL Internet Service with a goal of retention.
  • Educated customers with product features and directed them to their areas of interest on the AOL.
  • Handled inbound email correspondence regarding AOL's Terms of Service policy focusing on issue resolution.
  • Provided technical phone support for AOL services software and hardware, including DSL and satellite.
  • Provided step by step instructions to AOL members and install or remove AOL software.
  • Assist members in learning the operation of AOL features, Reset member's passwords.
  • Served as team mentor taking escalated calls from AOL members requesting supervisor assistance.
  • Take incoming calls from current, former, and prospective AOL customers.
  • Assist customer with fraudulent activities that took place on their AOL account.
  • Provided second level support to other AOL employees on a substitute basis.
  • Supported various version of AOL client software for Windows and Macintosh.
  • Refer AOL member to PC manufacturer for hardware related problems.
  • Handled inbound customers trying to cancel their AOL internet account.
  • Offer up sell member benefit promotions to AOL members.
  • Provide troubleshooting techniques to resolve AOL software issues.
  • Provided phone based technical support for AOL client software on Windows and Macintosh platforms Compliance and customer service.
  • Assist in the installation, connection and operation of AOL software and customers computers for Narrowband/Broadband use.
  • Provide step-by-step instructions to AOL members on the install and removal of AOL software.
  • Assisted customers with non-AOL related issues in addition to computer problems as well.
  • Achieved recognition as a multi-time member within AOL's 80/90 and 85/95 Clubs.

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9 AOL Jobs

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12. Hospice
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high Demand
Here's how Hospice is used in Customer Care Consultant jobs:
  • Participate in community and organizational programs as requested to promote professional growth and understanding of hospice care.
  • Participate in strategic planning and the analysis for assigned territory in conjunction with hospice agency business plan.
  • Assure full utilization, maintenance and accountability of hospice program data processing.
  • Educate referral sources and community on hospice programs and availability.
  • Promoted services to doctors and discharge planners and educated medical community on the benefits of hospice care.
  • Consult with patients and families about the process of hospice care and the benefits of early admissions.
  • Provided information to families that sought the hospice information in hospital, facility and home settings.
  • Provide education, support and counseled with families considering Hospice for their loved one.
  • Provide educational in-services to new and existing accounts on the Medicare Hospice Benefits.
  • Ensured that hospice patients received care and personal connections with visitors and volunteers.
  • Work all trade show, health fair and convention booths promoting Iowa Hospice.
  • Assess, advise and educate families and patients regarding hospice benefits.
  • Establish a new South Dallas Territory for referrals for hospice care.
  • Maintain all required documentation relevant to the hospice care guidelines.
  • Organize Hospice Rounds at facilities to improve business partnerships.
  • Stay current with hospice and Medicare guidelines.
  • Maintain and establish relationships with both facilities and physician offices coordinating patients services with Hospice.
  • Provide education to endorse the hospice benefit through speaking engagments to the community.
  • Provided the next steps in implementing inpatient palliative programs at Miami Dade, Broward and Gulf Coast hospitals and hospices.
  • Served as team physician with Gulfside Hospice and Pasco Palliative Care.

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1,207 Hospice Jobs

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13. New Accounts
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high Demand
Here's how New Accounts is used in Customer Care Consultant jobs:
  • Supported customers in opening new accounts and upgrading existing service.
  • Develop new accounts within managed territory.
  • Establish new accounts and maintain relationships with Nursing Homes, physicians, and case managers in order to provide to patients.
  • Prospected for new accounts by introducing CCS s distribution services and Educational material to help manage disease state with patients.
  • Generated new accounts through building and maintaining relationships with doctors and nurses to work off a referral basis.
  • Updated pricing plans and billing information, issued credits when necessary, and crated new accounts.
  • Established around 150 new accounts in only 1 month through successful client development.
  • Provided password assistance and helped register new accounts, verifying all account information.
  • Established new accounts and successfully managed and grew business in existing ones.
  • Set up new accounts, processed payments, and conducted nesting monitor.
  • Received inbound calls to establish new accounts for members wishing Internet service.
  • Researched and secured between 10 - 20 new accounts per day.
  • Present quality service while assisting potential customer set up new accounts.
  • Provided retention and accumulation of new accounts for the company.
  • Performed credit checks to establish new accounts.
  • Opened new accounts and retained existing customers.
  • Aided new customers in establishing new accounts.
  • Developed strategies to procure new accounts.
  • Created new accounts for customers.
  • Provide Customer Service Go over customer bills/ changes on accounts Answer questions about new services Set up New Accounts

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1,311 New Accounts Jobs

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14. Product Knowledge
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high Demand
Here's how Product Knowledge is used in Customer Care Consultant jobs:
  • Utilized entrepreneurial mindset to manage customer expectations through creative communication and product knowledge.
  • Understand product knowledge and brand identity/development for accurate portrayal, reflection, and feel of the brand at the highest level.
  • Maintained and updated product knowledge on an ongoing basis and attended workshops, seminars and other training session as appropriate.
  • Provide effective training to a high-performance team in the areas of customer service and product knowledge while offering developmental opportunities.
  • Achieve sales targets by maximizing all customer contact opportunities to provide product knowledge, and increase units per transaction.
  • Coach associates on Key Performance Indicators, product knowledge, work performance, and store goals.
  • Attended various training seminars for maintaining product knowledge, procedures, and skin care treatment.
  • Conducted one on one training sessions for the enhancement of product knowledge.
  • Provide exceptional product knowledge, add more items per transaction.
  • Have 100% product knowledge and remain professional.
  • Communicate product knowledge to clients as appropriate.
  • Increase sales through product knowledge and up-selling.
  • Inputted data into computer utilizing various company software Attended training to update system and product knowledge.
  • Used product knowledge to encourage sale Responsible for maintaining customer profiles, inventory levels, payment schedules & product satisfaction
  • Provide education & training tostaff related to order processing, product knowledge & patient assessment.
  • Attend training to update product knowledge.

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9,931 Product Knowledge Jobs

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15. Health Care
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average Demand
Here's how Health Care is used in Customer Care Consultant jobs:
  • Develop relationships within the health care community including physicians, long-term care facilities, assisted livings, hospitals and community organizations.
  • Develop and implemented training programs & presentations for health care organizations, professional meetings and conferences.
  • Build relationships and accounts within the health care community with the goal of obtaining referrals and building trusting, lasting relationships.
  • Respond to a high call volume to provide service in health care industry * Mentor new personnel with questions regarding protocol.
  • Communicated with various health care providers to process claims for the cost of devices for speech impaired population.
  • Set up In-services with Home Health Care facilities, Independent Senior Living facilities and Assisted Living facilities.
  • Initiated and coordinated contract negotiations with health care providers, third party payers, and patients.
  • Assisted management with Request for Proposal (RFP) to GE Health care for project work.
  • Marketed a Wound Care Management System to long-term health care facilities throughout North Carolina.
  • Provide accurate information regarding hospice services in response to inquiries by health care providers.
  • Address concerns with health care providers and facilities regarding proper coding, billing etc.
  • Prepare goal directed development plan for the purpose of education health care providers.
  • Responded to patients and health care professionals inquires via telephone and email.
  • Consult with vendors and administrators of Health Care facilities.
  • Attend events and health care fairs to represent hospice.
  • trained and acclimated family members/ health care providers on how to manage chronically challenged handicap individuals at home.
  • Call physicians, Hospitals and Clinics to educate staff and health care professions in New Hanover and Onslow Counties.
  • Prepared plans in order to educate health care providers and the general public about our local hospice program.
  • Educated oncology health care providers regarding high-dose Interferon Alfa 2b (INTRON A)
  • Performed licensure surveys for state licensure department and Health Care Financing Administration.

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8,353 Health Care Jobs

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16. Data Entry
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average Demand
Here's how Data Entry is used in Customer Care Consultant jobs:
  • Completed supporting paperwork and data entry as required.
  • Maintained proficiency in using personal computer, data entry terminal and other company's equipment and software at home.
  • Answered phones fielding a variety of questions including missing pieces, complaints, orders & building questions; data entry
  • Completed correspondence work, including but not limited to research, data entry, and generating daily reports.
  • Assist management with administrative tasks such as faxing, data entry, and filing reports.
  • Handled bill inquiries, service calls, and data entry.
  • Cross trained in data entry and tracking customer shipments.
  • Performed data entry and analysis in Excel.
  • Performed general typing/word processing including items as data entry, forms, E-mail, messages, ect.
  • Receive and facilitate customer concerns via telephone Cellular phone account activations, updates and billing issues Data Entry
  • Answered multiline phone.Camis training, View Star, Windows 95, MS Excel, Data Entry.
  • Register applicants for pre-paid card services Resolve guest account issues Data entry Verify account information
  • Retail Call Center Take orders for customers who shop from home Customer Service Replacement Parts Data Entry

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380 Data Entry Jobs

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17. Patient Care
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average Demand
Here's how Patient Care is used in Customer Care Consultant jobs:
  • Contracted with long-tern care facilities with accountability for long-term care initiatives that supported patient care goals and organizational objectives.
  • Participated in quarterly department meetings and provided all reports necessary to improve patient care.
  • Counseled clients on patient care and patient educational needs to ensure successful equipment utilization.
  • Facilitate continuance of medical care from inpatient care to home care for terminally ill patients and their families.
  • Planned extensive in-service training by specialists for medical professionals to improve skills and patient care.
  • Provided brief clinical screening, triage, and service linkage to clients for outpatient care.
  • In-serviced staff and observed medication passes to ensure proper patient care and drug regimen compliance.
  • Facilitate the quality of patient care through the education of clinical staff across multiple disciplines.
  • Provide up to date information to physicians and facilities involved in patient care.
  • Implemented patient care plans specifically tailored to each patient's needs.
  • Coordinated all customer and patient care with various Hospice Compassus associates, patients and families and wellness teams across facilities.
  • Oversee customer relations within the office , work in coordination with clinical supervision to ensure excellent patient care is delivered.

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5,165 Patient Care Jobs

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18. Medicare
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average Demand
Here's how Medicare is used in Customer Care Consultant jobs:
  • Assess hospice eligibility per Medicare guidelines and determine appropriate level of hospice care.
  • Follow all compliance and Medicare guidelines for admissions and community involvement.
  • Review medical records in accordance with Medicare billing guidelines.
  • Coordinate with clinicians and LTC staff to ensure patients receive timely, professional and proper Medicare regulated end of life care.
  • Communicated and cooperated with long-term care, disability insurance, Medicare, insurance companies, facilities, affiliates and associates.
  • Negotiated pricing and contracts with customers, worked with Medicare and private insurance to confirm and process benefits.
  • Assisted Chief Medical Officer with implementation of new CMS guidance on covered and part D Medicare regulations.
  • Conducted in-home preventative assessments to medicare and Apple Health patients through state of WA health contract.
  • Complete all necessary paper work to comply with Medicare guide lines.
  • Educate patients, families and staff on the Medicare hospice benefit.
  • Company lost Medicare license and could no longer remain in business.
  • Followed all medicare guidelines, policies and procedures.
  • Educated seniors on their medicare hospice benefit.
  • Assist patients with Medicare Enrollment.
  • Worked directly with CVS Caremark for all Medicare Part D plans and recruited new members during open enrollment.
  • Operated within federal / medicare guidlines.

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1,533 Medicare Jobs

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19. Phone Calls
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average Demand
Here's how Phone Calls is used in Customer Care Consultant jobs:
  • Answer phone calls, set up appointments, and answer any and all questions a customer has about their vehicle.
  • Handle both inbound and outbound phone calls to take initial orders, resolve issues, and to provide price quotes.
  • Handled sensitive and escalated phone calls and inquires while maintaining a good customer relationship and while retaining accounts.
  • Served as a first contact resolution expert addressing customer inquiries via inbound call center phone calls.
  • Answer incoming phone calls in a prompt, professional, and friendly manner.
  • Take inbound phone calls from customers for technical support and other issues.
  • Answered inbound phone calls and informed clients about the services provided.
  • Answer incoming phone calls for the customers of Verizon Wireless.
  • Take inbound phone calls to resolve customer issues.
  • Make outbound phone calls to client's customers.
  • Transfer phone calls to appropriate departments.
  • Worked in the Password/Security, Cancellations, and Technical Departments of AOL.Received incoming phone calls.
  • Experienced in multi-tasking (phone calls, paperwork, customers).
  • Monitored alarm signals, assisted customers Dispatched FD, PD, and EMS Made outbound phone calls and troubleshoot alarm systems

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373 Phone Calls Jobs

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20. Sales Goals
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average Demand
Here's how Sales Goals is used in Customer Care Consultant jobs:
  • Prevailed in continuously meeting and exceeding predetermined individual, as well as team-based and enterprise-wide sales goals.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Maintained above minimum monthly sales goals
  • Planned and executed the clinics sales goals with an average 150k to 300k while effectively managing and self coaching.
  • Performed special occasion/ tutorials in store, leading to exceeding sales goals and consistently winning sales contests.
  • Set sales goals, conducted sales calls, and tracked weekly and monthly goals.
  • Meet sales goals while offering personalized customer service and maintaining long relationships with clients.
  • Developed and expanded existing accounts while attaining individual and team sales goals.
  • Increased new referral sources by 50% while meeting monthly sales goals.
  • Engaged with company development and implementation of sales goals and planning.
  • Increased daily sales goals with closing percentage above department requirements.
  • Helped drive sales goals and achieve monthly quotas.
  • Meet monthly and quarterly sales goals consistently.
  • Place and receive calls concerning products and services * Provide customer service while meeting defined sales goals.
  • Achieved and exceeded sales goals from month one, hitting surgical and non-surgical benchmarks.
  • Awarded quarterly performance awards.Consistently in top ten to exceed company sales goals.Consistent customer sales skills.Demonstrated consistent record of attendance.

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7,447 Sales Goals Jobs

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21. Troubleshoot
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average Demand
Here's how Troubleshoot is used in Customer Care Consultant jobs:
  • Demonstrated expertise in all Windows and Macintosh operating systems and troubleshooting hardware and software issues while delivering exemplary customer service.
  • Performed troubleshooting and problem resolution, coordinated, communicated and followed-up with customers.
  • Navigate through all required systems including troubleshooting.
  • Do plan changes, simple troubleshooting, issue credits for overage, order wireless telephones, put new phones on account.
  • Provided training to the team on how to properly troubleshoot, improve the member experience and increase consultant knowledge scores.
  • Answer customer questions, apply for credits for customer, and troubleshoot problems with customer's equipment.
  • Resolve challenging customer service issues such as device related troubleshooting, service inquiries and more.
  • Spearheaded ERP system planning, troubleshooting, and customer service for 33 client accounts.
  • Worked closely with business managers on troubleshooting ISP Software and data gathering.
  • Provided assistance, training and troubleshooting support to lower level staff.
  • Educated customers on use of mobile phone and technical troubleshooting.
  • Provide Excellent troubleshooting, listening and problem-solving skills.
  • Performed a high level of tier one troubleshooting.
  • Service troubleshooting performed on a daily basis.
  • Assisted Business Customers with Financial Needs/Inquiries Point of Contact for Technical Troubleshooting for Online Services
  • Register, troubleshoot, cancel/save and explain Premium Services (such as Call Alert, Voicemail, and Virus Scan).
  • Used hardware & software troubleshooting, upgrade offers, and persuasion to retain account.
  • Provide Tier 2 support for software installation and troubleshooting for Nissan/ Infiniti.
  • Assisted customers troubleshoot issues with wireless devices Upgraded plans and phones Accepted payments
  • Provide customer service to existing DirecTV customers Cross-sell and Upsell premiums and NFL Sunday Ticket Troubleshooting for Satellite services

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56 Troubleshoot Jobs

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22. America Online
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average Demand
Here's how America Online is used in Customer Care Consultant jobs:
  • Educated and assisted America Online subscribers regarding their Internet service.
  • Received inbound calls from current as well as prospective America Online customers in a call center type environment.
  • Supported the beta launch of America Online version 6.0 by providing technical support for beta testers through text chat
  • Assist members with correcting technical problems with America Online Software on Windows and Macintosh computers.
  • Provided excellent support to a wide range of customers using the America Online computer service.
  • Assisted America Online members with technical support for Windows versions 3.1 to Windows XP.
  • Provided tech support to America Online clients, for password and connectivity issues.
  • Provided excellent customer service skills to America Online (AOL) users.
  • Answer inbound calls and provide customer support for America Online software.
  • Interacted with members that had problems with their America Online account.
  • Provided technical support and coaching for America Online customers.
  • Answered calls for America Online Members in regards to their billing and account information.
  • Trouble shoots software Exceed the customer expectations Enhance the America Online experience

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23. Customer Complaints
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average Demand
Here's how Customer Complaints is used in Customer Care Consultant jobs:
  • Managed the individual and institutional customer complaints, disputes and inquiries that had not been adequately addressed through other established channels.
  • Resolve customer complaints and answered customer questions regarding policies and procedures.
  • Take responsibility for resolving customer complaints as quickly as possible.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Generated innovative solutions regarding customer complaints using problem-solving abilities.
  • Facilitated and resolved customer complaints and issues.
  • Processed customer payments/researched and resolved customer complaints.
  • Take responsibility for resolving customer complaints as quickly as possible, using the escalation process where necessary and follow-up as needed.
  • Resolve and address customer complaints and questions regarding billing and services.
  • Initiate customer contact if necessary to resolve customer complaints and concerns.
  • Resolved customer complaints and concerns with strong verbal negotiation skills.
  • Handle customer complaints and take appropriate action to resolve them.
  • Resolved or escalated account issues and handled customer complaints.
  • Escalate customer complaints and follow up on pending issues.
  • Resolved customer complaints regarding player card accounts.
  • Respond promptly to customer complaints.
  • Answer phones to respond to orders, general customer inquiries, invoice questions and customer complaints in a timely manner.
  • Used billing system software to resolve customer complaints and make adjustments to accounts.
  • deal with and help resolve any customer complaints.

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290 Customer Complaints Jobs

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24. High Volume
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Here's how High Volume is used in Customer Care Consultant jobs:
  • Received and responded to high volumes of telephone communications inquiries from internal and/or external customers.
  • Managed a high volume workload within a deadline-driven environment.
  • Answered high volume of calls delivering innovative, individualized solutions satisfying the needs of the customer base.
  • Fast-paced, high volume inbound call center, assisting customers with billing issues.
  • Performed all consultations for a high volume liposuction center.
  • Answer a high volume of calls.
  • Handled high volume inbound calls.

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1,862 High Volume Jobs

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25. Customer Calls
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Here's how Customer Calls is used in Customer Care Consultant jobs:
  • Process incoming customer calls providing explanations and assistance to consumers on products.
  • Managed all escalated customer calls.
  • Assist customers with inbound customer calls regarding general inquiries about billing rates, roaming, features, and services.
  • Handled customer calls for electric and gas emergencies, connection and disconnections of service, and general inquire.
  • Handle inbound customer calls, route calls to correct departments and resolve customer service issues regarding payments.
  • Take customer calls, Explain billing summary, Manage customer phone plans, Build rapport with customers.
  • Answered a constant flow of customer calls with up to 80 calls in queue per minute.
  • Answered an average of three hundred customer calls in a day through the call center queue.
  • Answered inbound customer calls and assisted with registration of new customers and Terms of Service violations.
  • Managed a high-volume of customer calls in a fast-paced and challenging call center environment.
  • Provided customer care and service while responding to inbound customer calls.
  • Work from home position handling inbound customer calls for Cox Cable.
  • Manage incoming customer calls and outgoing follow up calls.
  • Receive customer calls of requests for products and services.
  • Fielded customer calls regarding insurance claims and benefits.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Up sell products and services Transfer customer calls to appropriate staff.
  • Handled inbound customer calls for the client, Priceline.com.

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240 Customer Calls Jobs

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26. Effective Communication
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Here's how Effective Communication is used in Customer Care Consultant jobs:
  • Display leadership values by ensuring effective communication and respecting your peers and managers.
  • Possessed effective communications skills, and trained entry-level personnel.
  • Possess effective communications skills, and work well with others at all levels.

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298 Effective Communication Jobs

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27. Customer Information
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Here's how Customer Information is used in Customer Care Consultant jobs:
  • Gathered and verified all required customer information for tracking purposes.
  • Gather and enter customer information for customer database.
  • Maintain and manage confidential customer information.
  • Deal with sensitive customer information.
  • Attained customer information and successfully input orders for new, transfer, and updates on existing media services.
  • Analyzed customer information and assisted them with best options for payment arrangements to satisfy debt.
  • Answered inbound phone calls, gathered customer information to place a product/service order.
  • Assist door to door agents with access to customer information.
  • Updated customer information and utilized retrieved shopping data to prioritize clients needs.
  • Updated and maintained customer information records, such as beauty services provided.

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34 Customer Information Jobs

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28. Social Workers
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average Demand
Here's how Social Workers is used in Customer Care Consultant jobs:
  • Develop clinical partnerships and provide education to physicians, social workers, case managers and nursing staff.
  • Work closely with social workers to help patients and families access needed resources from various agencies.
  • Worked closely with State Social Workers, transported clients to DCBS office for family visitations.
  • Participate in interdisciplinary (nurses, social workers and case managers) team meetings.
  • Provide CEU's for Social Workers and Nurses and provide in-services for CNA's.
  • Establish and maintain professional relationships with Physicians, Case Managers and Social Workers.
  • Marketed hospice services to physicians, case managers, and social workers

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53 Social Workers Jobs

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29. Outbound Calls
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Here's how Outbound Calls is used in Customer Care Consultant jobs:
  • Led special projects for the team and made outbound calls to members at the request of online surveys..
  • Meet with patients, work inbound/ outbound calls, set appropriate expectations, and provide exceptional service and follow-up.
  • Assisted customers through inbound and outbound calls with questions concerning their bills and issues about their phone.
  • Supported inbound and outbound calls for both customers and vendors in a 24x7x365 fast-paced call center.
  • Greet an assist walk in customers, answer telephones and make outbound calls.
  • Handled both inbound and outbound calls for both Customer Support and Technical Support.
  • Make outbound calls to existing customers responding to emailed and postal inquires.
  • Completed outbound calls to insurance companies to assist with medical claims.
  • Make outbound calls to prospective customers regarding new/existing loan programs.
  • Handle medium to high level of inbound/outbound calls and emails.
  • Created and tracked department productivity on inbound and outbound calls.
  • Placed outbound calls to complete application requested for customers.
  • Handled inbound/outbound calls for maintenance work orders.
  • Make outbound calls on occasions.
  • Provided time sensitive outbound calls to expedite patients prescription orders, worked in a call center responsible for inbound calls.
  • Received Inbound and outbound calls Scanned and Organized files Sent and Received emails Structured and maintained a steady work pace
  • Changed customer's billing addressSort out returned Verizon billsTake paymentsOutbound callsSome inbound

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102 Outbound Calls Jobs

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30. Telephone Calls
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low Demand
Here's how Telephone Calls is used in Customer Care Consultant jobs:
  • Conducted research by listening to recorded telephone calls, reviewing documents and calling the customer for additional information.
  • Answered incoming telephone calls to place product/service orders or connect customers to appropriate departments to handle/resolve customer concerns.
  • Handle inbound and/or outbound telephone calls from external and internal customers and consumers to take initial orders and resolve issues.
  • Communicated with participants in writing and via telephone calls to provide enhanced service and resolution to service issues.
  • Maintained and developed relationships with existing customers via meetings, telephone calls and emails.
  • Respond to telephone calls and emails from international and national based clients.
  • Answer incoming telephone calls about wireless phones service.
  • Answered incoming telephone calls about wireless phone service Built and maintained rapport with customers Resolved customer issues regarding billing and technical issues
  • Answer incoming telephone calls and provides accurate information to Hilton HHonors members.
  • Answered inbound telephone calls Provided promotional information Added customers to the mailing list Assisted customers with web support

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42 Telephone Calls Jobs

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31. CRM
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low Demand
Here's how CRM is used in Customer Care Consultant jobs:
  • Utilized Customer Relational Management (CRM) and knowledge-based systems to track and calculate promotional incentives for customers.
  • Complete daily documentation in CRM, including daily call schedules, weekly call schedules, tracking of all appointments and activities.
  • Utilized CRM system on a daily basis to document call activities, marketing attributes and surveys.
  • Implemented new CRM resources for state-wide referrals and inquiry tracking.
  • Utilized CRM to maintain and document customer support efforts.
  • Track ROI on new software CRM implementation.
  • Experience in DIAD, CRM & SAP Remote Assistance and Chat Assistance with Hibu sales force, system specialist.
  • Entered 50 sales calls a week on average using CRM tool, Salesforce.

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5,369 CRM Jobs

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32. Customer Questions
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low Demand
Here's how Customer Questions is used in Customer Care Consultant jobs:
  • Determined in providing outstanding customer service while responding to internal and external customer questions and concerns.
  • Answered customer questions regarding bills, service problems, and new products and features dealing with electricity and irrigation.
  • Answer customer questions and ensures customer understanding about pending services rendered or billing by researching the account.
  • Resolved customer questions and issues in an effort to convince them to stay with the company
  • Answer customer questions to ensure proper understanding of services rendered or billing.
  • Respond to customer questions, performed research, and provide assistance.
  • Answer customer questions about their dental and vision plans.
  • Answer customer questions regarding hotels or billing concerns.

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44 Customer Questions Jobs

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33. Payment Arrangements
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low Demand
Here's how Payment Arrangements is used in Customer Care Consultant jobs:
  • Resolved customers' inquisitions concerning existing and new services researched and examined accounts for discrepancies and assist customers with payment arrangements.
  • Negotiated payment arrangements and offered additional payment options.
  • Scheduled payment arrangements and reported electrical outages.
  • Performed and maintained schedules for payment arrangements and customer care while updating and changing price plans and/or Personnel Intel.
  • Aided with setting up payment arrangements on customers account.
  • Negotiated payment arrangements within established JEAguidelines upon request of customer.

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34. Providers
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low Demand
Here's how Providers is used in Customer Care Consultant jobs:
  • Perform investigations of contracted providers with Medical Board of California actions.
  • Provided estimated cost of procedures to customers and providers.
  • Assisted providers with authorizations for services being rendered.
  • Negotiated payment arrangements with providers for beneficiaries.
  • Reprocessed denials for beneficiaries and providers.
  • Perform routine In-services and Lunch and Learns in the hospital and office setting to help providers better understand our comprehensive services.
  • Confirm accuracy of information given to members, providers and clients and forwarded complex issues to the next level when necessary.
  • Maintain consistent account exposure to build brand awareness and serve as liaison between care providers, consumers and home agency.
  • Provided monthly chart review in compliance with state regulations to seven providers, including five premier facilities.
  • Assist FHC providers with assessments and support of patients with behavioral health issues and safety concerns.
  • Act as liaison between providers and our nursing staff as is relates to patient care.
  • Develop and manage trusting long term relationships with insurance providers: WellMed and MCCI.
  • Offered clients a choice of mental health and/or substance abuse providers.
  • Educated providers and beneficiaries on use of the self-help tools.
  • Provide home infusion education to patients and patient care providers.
  • Maintained contact with clients, families and service providers.
  • Provide medication information education to nursing and providers.
  • Conducted training on regulations and policies to new and existing staff, providers, governmental agencies, and the general public.
  • Responded to written inquiries from providers and beneficiaries in a timely manner.
  • Maintained contact and build lasting relationships with local medical professionals, community groups/organizations and senior providers.

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3,872 Providers Jobs

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35. Business Development
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low Demand
Here's how Business Development is used in Customer Care Consultant jobs:
  • Produce and implement quarterly marketing plan for assigned territory with Sr. Director of Business Development.
  • Generated inquiries with new referral sources through targeted business development.
  • Work closely with the business development directors as a vital part of the sales process, sharing sales objectives and goals.

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11,918 Business Development Jobs

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36. Wireless Customers
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Here's how Wireless Customers is used in Customer Care Consultant jobs:
  • Specialized in respectfully assisting Verizon Wireless customers with online accounts and Verizon Wireless site navigation issues.
  • Received inbound calls from Verizon Wireless customers.
  • Responded to 40-50 inbound calls from wireless customers and resolved issues relating to tier two technical supports.
  • Answered phones for Verizon Wireless customers, revised price plans, and customer's addresses.
  • Received inbound calls regarding phone and billing issues for Verizon Wireless customers.
  • Assist Verizon Wireless customers with billing account related issues.
  • Provided world class customer service to Verizon Wireless customers, identified customer's needs, resolved billing and Technical Support issues
  • Navigated verizon wireless customers on vzw.com, processed payments, esn changes, and unlocked passwords

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1 Wireless Customers Jobs

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37. Mental Health Services
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low Demand
40 Mental Health Services Jobs

No jobs at selected location

38. Customer Contact
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low Demand
Here's how Customer Contact is used in Customer Care Consultant jobs:
  • Track every customer contact to identify trends and report productivity.
  • Conduct proactive customer contact to obtain feedback regarding our service and our participating lenders.
  • Maintain customer contact through marketing protocol working with Vice President of Marketing.
  • Maintain and update customer contact details on the Contact Centre Tool.

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43 Customer Contact Jobs

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39. Customer Interactions
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low Demand
Here's how Customer Interactions is used in Customer Care Consultant jobs:
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Trained staff on how to improve customer interactions.
  • Log records of customer interactions or transactions.
  • Follow up on customer interactions.
  • Demonstrated commitment to quality through customer and service partner interactions * Documented customer interactions and completed service request
  • Detailed recordkeeping of customer interactions, transactions, inquiries, complaints, comments, as well as actions taken.

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31 Customer Interactions Jobs

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40. Hospital Discharge Planners
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Here's how Hospital Discharge Planners is used in Customer Care Consultant jobs:
  • Established strong working relationships with physicians, hospital discharge planners, social workers, medical facilities and healthcare decision makers.

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5 Hospital Discharge Planners Jobs

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41. Medicaid
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low Demand
Here's how Medicaid is used in Customer Care Consultant jobs:
  • Maintained responsibility for managing Medicaid RFP development and ensured compliance with governmental Medicaid member and claim related standards.
  • Provided Medicare/Medicaid eligible patients with medical equipment designed to improve the quality of daily life.
  • Program inspired 1100 Medicaid recipients to utilize Primary Care Physician (PCP) versus emergency room (ER).
  • Supported a new call center division for the state funded program Medicaid supplemental plan.
  • Experienced in Medicare, Medicaid, and secondary insurance.
  • Key Achievements: Played a key role in enhancing customer experience while assisting organizations in winning state Managed Medicaid contracts.
  • Conduct Medicare & Medicaid sales presentations to large groups including physicians, healthcare professionals and senior groups.
  • Designed and implemented new $17+ million Medicaid benefit Authored Department Rule and Regulation (10 CCR 2505-10 Vol.
  • Maintain current knowledge of all Medicaid polices by attending NYSDOH seminars and trainings.
  • Obtain medical records Schedule appointments Review Medicare/Medicaid audits Obtained authorization from insurance companies for high priced items..

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782 Medicaid Jobs

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42. Community Resources
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low Demand
Here's how Community Resources is used in Customer Care Consultant jobs:
  • Referred individuals to public and community resources according to Core Customer criteria established by the Department of Behavioral Health and Disabilities.
  • Conducted one-on-one meetings with community resources to secure support services.
  • Supply education and community resources.
  • Evaluated complex cases for elder abuse and neglect, guardianship and end-of-life issues, with referral to community resources and services.
  • Attend and promote education in-services on hospice benefits to nursing facilities, assisted living, hospitals, and community resources.
  • Partner with community resources to build referral base and brand awareness in Joplin and surrounding areas.
  • Conducted needs assessments and provided information on community resources, available services and care planning.
  • Established and maintained long term relationships with referral sources and community resources.
  • Research community resources to provide to our clients.
  • Assess callers needs; provide information to community resources and make recommendations for care.

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443 Community Resources Jobs

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43. Healthcare
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low Demand
Here's how Healthcare is used in Customer Care Consultant jobs:
  • Conducted clinical education programs, including Continuing Education Credits to healthcare professionals.
  • Assessed healthcare provider training needs; prepared and presented educational programs.
  • Provide consultative service for members regarding healthcare management and affordability options.
  • Provided hospice education to healthcare staff and community.
  • Established and maintained positive relationships with residents, families, other area healthcare providers, physicians and the community at large.
  • Assisted clients in managing the healthcare reform policy as it relates to the Health Compliance program and federal and state exchanges.
  • Marketed to and educated healthcare professionals on hospice care, as well as patients and families in need of service.
  • Educate physicians, healthcare professionals, and members of the community about Iowa Hospice and the services we provide.
  • Analyzed healthcare utilization patterns, conducted business case analyses and recaptured workload, reducing external cost by 49%.
  • Experienced in establishing working partnerships with healthcare professionals as well as other professionals in other career fields.
  • Answer multiple lines for Veterans nationwide to assist them in obtaining healthcare more efficiently and effectively.
  • Provide customer service in an inbound call center environment for healthcare and home improvement consumers.
  • Call on hospitals, nursing, assisted living facilities and other healthcare providers.
  • Educated public, healthcare professionals and all interested in the benefits of hospice.
  • Handled escalated incoming calls from Brokers, Healthcare Providers and Members.
  • Worked with the agency's Governing Board Quality Assurance Committee and with interagency Healthcare Standards Committee to establish/refine outcome measures
  • Provided accurate information regarding hospice services in response to inquiries by healthcare providers and general public.
  • Supported customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
  • Provided in-services to healthcare providers and to the general public on issues related to death and dying.
  • Quoted benefits for members and healthcare providers Familiar with Medical Terminology and healthcare providers CPT manual book

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17,484 Healthcare Jobs

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44. General Public
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109 General Public Jobs

No jobs at selected location

45. Special Events
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Here's how Special Events is used in Customer Care Consultant jobs:
  • Resolved Customer Service Reps technical and procedural issues regarding reservations for hotel rooms and special events.
  • Conducted in-home demonstrations & special events with prospective clients by analyzing their skin for proper daily regimen.
  • Take care of special events making sure every customer is taken care of properly.
  • Support brand representative in sales and special events.
  • Be knowledgeable of special events/animations within the store.
  • Developed workshops, special events and school-community networks.
  • Major responsibilities: Designed runway and print looks for better-bridge designers for fashions shows, photo shoots, and special events.

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465 Special Events Jobs

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46. Powerpoint
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Here's how Powerpoint is used in Customer Care Consultant jobs:
  • Conduct monthly sales meetings and create PowerPoint presentations for team members.

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1,403 Powerpoint Jobs

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47. Customer Orders
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Here's how Customer Orders is used in Customer Care Consultant jobs:
  • Work closely with other internal departments to ensure issues affecting customer orders or returns are resolved and enable seamless shopping experience.
  • Administered all customer orders, provide appropriate consultation to customer for various products and services and place order accordingly.
  • Up sell products/services via placing customer orders as well as providing customer with product and service information.
  • Respond to general product inquiries, and resolve customer concerns related to customer orders.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Processed up to 20 customer orders per day.
  • Administered customer orders and provided appropriate consultation to customers for various products Managed customer issues and resolved complaints effectively.

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233 Customer Orders Jobs

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48. Account History
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low Demand
Here's how Account History is used in Customer Care Consultant jobs:
  • Utilized SAP to research payment, billing, and client account history to resolve customer disputes.

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49. Different Products
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17 Different Products Jobs

No jobs at selected location

50. Potential Customers
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Here's how Potential Customers is used in Customer Care Consultant jobs:
  • Addressed billing concerns, provided technical support and explained features and services to existing and potential customers.
  • Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application.
  • Connect with existing and potential customers and aim to turn every call into a sales opportunity.
  • Work with a sales team to develop strategies to approach potential customers and garner sales.
  • Supported potential customers with new application processes, inquiries and consulting over the phone.
  • Answer all calls and handle the requests of customers and potential customers.
  • Assist potential customers in establishing new ISP accounts.

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1,138 Potential Customers Jobs

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Customer Care Consultant Jobs

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20 Most Common Skills For A Customer Care Consultant

Customer Service

28.3%

Technical Support

8.3%

Hospice Care Consultant

7.6%

Customer Care

5.6%

Skin Care

4.7%

Billing Questions

4.4%

Inbound Service Calls

4.4%

Internet

4.2%

Verizon

4.0%

Customer Accounts

3.9%

AOL

3.4%

Hospice

3.0%

New Accounts

2.8%

Product Knowledge

2.7%

Health Care

2.6%

Data Entry

2.2%

Patient Care

2.2%

Medicare

2.1%

Phone Calls

2.0%

Sales Goals

1.7%
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Typical Skill-Sets Required For A Customer Care Consultant

Rank Skill
1 Customer Service 21.6%
2 Technical Support 6.3%
3 Hospice Care Consultant 5.8%
4 Customer Care 4.3%
5 Skin Care 3.6%
6 Billing Questions 3.3%
7 Inbound Service Calls 3.3%
8 Internet 3.2%
9 Verizon 3.1%
10 Customer Accounts 3.0%
11 AOL 2.6%
12 Hospice 2.3%
13 New Accounts 2.1%
14 Product Knowledge 2.0%
15 Health Care 2.0%
16 Data Entry 1.7%
17 Patient Care 1.7%
18 Medicare 1.6%
19 Phone Calls 1.5%
20 Sales Goals 1.3%
21 Troubleshoot 1.2%
22 America Online 1.2%
23 Customer Complaints 1.2%
24 High Volume 1.1%
25 Customer Calls 1.0%
26 Effective Communication 1.0%
27 Customer Information 1.0%
28 Social Workers 1.0%
29 Outbound Calls 1.0%
30 Telephone Calls 1.0%
31 CRM 0.9%
32 Customer Questions 0.9%
33 Payment Arrangements 0.8%
34 Providers 0.8%
35 Business Development 0.7%
36 Wireless Customers 0.7%
37 Mental Health Services 0.7%
38 Customer Contact 0.7%
39 Customer Interactions 0.6%
40 Hospital Discharge Planners 0.6%
41 Medicaid 0.6%
42 Community Resources 0.6%
43 Healthcare 0.6%
44 General Public 0.6%
45 Special Events 0.6%
46 Powerpoint 0.5%
47 Customer Orders 0.5%
48 Account History 0.5%
49 Different Products 0.5%
50 Potential Customers 0.5%
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11,864 Customer Care Consultant Jobs

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