What does a customer care consultant do?
Customer service consultants are professionals who offer advice and expertise related to customer service to help improve the business performance of an organization. These consultants are required to interact with customers to handle complaints and provide information about the organization's products and services. They must take orders from customers and obtain correct customer information while processing billings and payments from them. Customer service consultants must also listen to the concerns of their customers as well as identify opportunities to up-sell other products and services.
Customer care consultant responsibilities
Here are examples of responsibilities from real customer care consultant resumes:
- Maintain responsibility for managing Medicaid RFP development and ensure compliance with governmental Medicaid member and claim relate standards.
- Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
- Monitor ship windows and delivery dates to ensure timely deliveries.
- Conduct monthly sales meetings and create PowerPoint presentations for team members.
- Support a new call center division for the state fund program Medicaid supplemental plan.
- Follow all compliance and Medicare guidelines for admissions and community involvement.
- Assess hospice eligibility per Medicare guidelines and determine appropriate level of hospice care.
- Provide informative one-on-one consultations to potential patients in a confident, respectful and professional manner to ensure a positive patient experience.
- Point of contact to the onshore team locate at UK.
- Communicate with customers and FedEx to facilitate resolutions of any shipping or delivery issues.
Customer care consultant skills and personality traits
We calculated that 22% of Customer Care Consultants are proficient in Home Health, Patients, and Healthcare Professionals. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Customer Care Consultants that have these skills listed on their resume here:
- Home Health, 22%
Collaborated with Hospital based Home Health agency in educating clinicians to increase market share.
- Patients, 20%
Provide exceptional customer service to patients while simultaneously educating and influencing them to choose Laser Spine Institutes procedures over competition.
- Healthcare Professionals, 10%
Conducted clinical education programs, including Continuing Education Credits to healthcare professionals.
- Patient Care, 6%
Contracted with long-tern care facilities with accountability for long-term care initiatives that supported patient care goals and organizational objectives.
- Phone Calls, 4%
Answered incoming telephone calls to place product/service orders or connect customers to appropriate departments to handle/resolve customer concerns.
- Term Care, 4%
Develop relationships within the health care community including physicians, long-term care facilities, assisted livings, hospitals and community organizations.
Most customer care consultants use their skills in "home health," "patients," and "healthcare professionals" to do their jobs. You can find more detail on essential customer care consultant responsibilities here:
Communication skills. One of the key soft skills for a customer care consultant to have is communication skills. You can see how this relates to what customer care consultants do because "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, a customer care consultant resume shows how customer care consultants use communication skills: "utilized multiple line telecommunication systems to provide first rate technical and customer support. "
Customer-service skills. This is an important skill for customer care consultants to perform their duties. For an example of how customer care consultant responsibilities depend on this skill, consider that "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a customer care consultant: "provided customer support for verizon wireless. ".
Interpersonal skills. A big part of what customer care consultants do relies on "interpersonal skills." You can see how essential it is to customer care consultant responsibilities because "representatives should be able to create positive interactions with customers." Here's an example of how this skill is used from a resume that represents typical customer care consultant tasks: "demonstrated conflict resolution and interpersonal communication skills in order to help deescalate customer issues. "
Listening skills. Another common skill required for customer care consultant responsibilities is "listening skills." This skill comes up in the duties of customer care consultants all the time, as "representatives must listen carefully to ensure that they understand customers in order to assist them." An excerpt from a real customer care consultant resume shows how this skill is central to what a customer care consultant does: "conducted research by listening to recorded telephone calls, reviewing documents and calling the customer for additional information. "
Patience. While "patience" is last on this skills list, don't underestimate its importance to customer care consultant responsibilities. Much of what a customer care consultant does relies on this skill, seeing as "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here is a resume example of how this skill is used in the everyday duties of customer care consultants: "research issues on computer systems and communicate appropriate solutions with patience and empathy. "
The three companies that hire the most customer care consultants are:
- McKinsey & Company Inc48 customer care consultants jobs
- Curo Health Services47 customer care consultants jobs
- AccentCare40 customer care consultants jobs
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Compare different customer care consultants
Customer care consultant vs. Customer advisor
A customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits. Customer advisors document reports, resolve complaints, and process orders and payments. A customer advisor must have excellent organizational and communication skills to ensure the highest customer satisfaction and achieve the business' long-term goals and objectives.
There are some key differences in the responsibilities of each position. For example, customer care consultant responsibilities require skills like "home health," "patients," "healthcare professionals," and "patient care." Meanwhile a typical customer advisor has skills in areas such as "excellent interpersonal," "persuasion," "multitasking," and "customer satisfaction." This difference in skills reveals the differences in what each career does.
Customer advisors really shine in the media industry with an average salary of $34,880. Comparatively, customer care consultants tend to make the most money in the health care industry with an average salary of $74,230.The education levels that customer advisors earn slightly differ from customer care consultants. In particular, customer advisors are 4.9% less likely to graduate with a Master's Degree than a customer care consultant. Additionally, they're 1.2% less likely to earn a Doctoral Degree.Customer care consultant vs. Customer associate
A customer associate is responsible for providing the best customer service by assisting the customers with their inquiries and concerns, as well as resolving their complaints, processing replacements, and issuing refunds as needed. Customer associates also sell products and services to the customers, demonstrating product features, and identifying business opportunities to drive more revenues and profits for the business. They must have excellent communication and organizational skills to process orders and payments timely and accurately.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that customer care consultant responsibilities requires skills like "home health," "patients," "healthcare professionals," and "patient care." But a customer associate might use other skills in their typical duties, such as, "sales floor," "customer service," "stock merchandise," and "customer satisfaction."
Customer associates earn a lower average salary than customer care consultants. But customer associates earn the highest pay in the telecommunication industry, with an average salary of $33,698. Additionally, customer care consultants earn the highest salaries in the health care with average pay of $74,230 annually.Average education levels between the two professions vary. Customer associates tend to reach lower levels of education than customer care consultants. In fact, they're 6.2% less likely to graduate with a Master's Degree and 1.2% less likely to earn a Doctoral Degree.Customer care consultant vs. Customer service trainer
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a customer care consultant is likely to be skilled in "home health," "healthcare professionals," "patient care," and "term care," while a typical customer service trainer is skilled in "strong customer service," "cleanliness," "gross margin," and "data entry."
Customer service trainers earn the best pay in the telecommunication industry, where they command an average salary of $32,603. Customer care consultants earn the highest pay from the health care industry, with an average salary of $74,230.When it comes to education, customer service trainers tend to earn similar degree levels compared to customer care consultants. In fact, they're 4.7% less likely to earn a Master's Degree, and 1.0% less likely to graduate with a Doctoral Degree.Customer care consultant vs. Customer account representative
A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.
Types of customer care consultant
Updated January 8, 2025
