How To Become A Customer Care Coordinator: What It Is and Career Path

What is a customer care coordinator and how to become one

Updated January 8, 2025

4 min read

Why do people call contact centers? People often do so when they have concerns about the services or the products of the company. Other times, people call when they have questions or when they have information to share. Whatever the reason may be, the first people they would get to talk to when they call a hotline is the company's customer care coordinator.

Customer care coordinators answer phone calls and address customer concerns. They are equipped with the tools and the skills needed to resolve any problems that the customer may have. Aside from that, customer care coordinators are also responsible for documenting requests during calls. They may also connect customers to other departments that will be able to address their concerns better. Overall, customer care coordinators aim to deliver outstanding service to the clients.

If you are someone with tons of patience and if you really enjoy talking to people, you are perfect for this role. Just make sure you are also technologically adept so that you can use the tools properly.

ScoreCustomer Care CoordinatorUS Average

Salary

3.2

Avg. Salary $40,661

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.2

Race

American Indian and Alaska Native 0.68%

Asian 6.45%

Black or African American 11.88%

Hispanic or Latino 22.19%

Unknown 5.22%

White 53.58%

Gender

female 74.63%

male 25.37%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a customer care coordinator

Explore customer care coordinator education requirements

Most common customer care coordinator degrees

Bachelor's

46.3 %

Associate

26.9 %

High School Diploma

13.7 %

Start to develop specific customer care coordinator skills

Skills	Percentages
Customer Care	18.28%
Home Health	13.97%
Functional Mobility	7.13%
Patients	6.88%
Service Calls	4.94%

Complete relevant customer care coordinator training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer care coordinators learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer care coordinator based on U.S. Bureau of Labor Statistics data and data from real customer care coordinator resumes.

Research customer care coordinator duties and responsibilities

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Re-created documents for the copy using Microsoft excel, PowerPoint and word.
Receive calls and help customers troubleshoot issues
Verify customers HIPAA information prior to discussing customer information.

Prepare your customer care coordinator resume

When your background is strong enough, you can start writing your customer care coordinator resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer care coordinator resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable customer care coordinator resume templates

Build a professional customer care coordinator resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer care coordinator resume.