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Become A Customer Care Coordinator

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Working As A Customer Care Coordinator

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $39,000

    Average Salary

What Does A Customer Care Coordinator Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Care Coordinator

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Care Coordinator Jobs

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Customer Care Coordinator Career Paths

Customer Care Coordinator
Team Leader Supervisor Assistant Manager
Branch Manager
6 Yearsyrs
Team Leader Manager Sales Manager
Account Manager
5 Yearsyrs
Team Leader Manager Account Manager
Senior Account Manager
7 Yearsyrs
Executive Assistant Office Manager Account Manager
Business Development Manager
9 Yearsyrs
Executive Assistant Manager
Service Manager
6 Yearsyrs
Executive Assistant Project Manager Product Manager
Marketing Manager
5 Yearsyrs
Account Executive Marketing Manager
Marketing Director
7 Yearsyrs
Account Executive Store Manager Office Manager
Business Office Manager
7 Yearsyrs
Account Executive Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Specialist Consultant Account Manager
Sales Account Manager
6 Yearsyrs
Specialist Consultant Assistant Manager
Center Manager
6 Yearsyrs
Specialist Operation Supervisor Branch Manager
Relationship Manager
6 Yearsyrs
Project Coordinator Consultant Operations Manager
Client Services Manager
7 Yearsyrs
Project Coordinator Buyer Customer Service Manager
Call Center Manager
6 Yearsyrs
Project Coordinator Administrator Case Manager
Customer Care Manager
7 Yearsyrs
Administrator Buyer Customer Service Supervisor
Customer Care Supervisor
5 Yearsyrs
Administrator Senior Administrative Assistant
Senior Administrative Coordinator
6 Yearsyrs
Customer Care Supervisor Sales Manager Regional Accounts Manager
Customer Account Manager
5 Yearsyrs
Billing Specialist Claims Representative
Senior Representative
5 Yearsyrs
Billing Specialist Liaison Operations Specialist
Solution Specialist
5 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Top Careers Before Customer Care Coordinator
Cashier 8.9%
Internship 3.3%
Manager 2.8%
Supervisor 2.5%
Server 2.4%
Volunteer 2.1%
Top Careers After Customer Care Coordinator
Cashier 5.1%
Specialist 4.0%
Manager 3.3%
Supervisor 2.5%
Internship 2.4%

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Top Skills for A Customer Care Coordinator

  1. Customer Service
  2. Customer Care
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Received multiple reviews acknowledging my level of dedication to excellent customer service.
  • Systematized Customer Care Remedy information resource and uploaded all new and revised PRB approved Customer Care Scripts.
  • Processed incoming customer phone calls and correspondence, multitasking.
  • Provided accurate data entry, verification, research and coordination.
  • Coordinate with the Technical Support organization to ensure customer concerns are addressed in a timely and professional manner.

Customer Care Coordinator Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 2,348 Customer Care Coordinator resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Customer Care Coordinator Resume

View Resume Examples

Customer Care Coordinator Demographics

Gender

Female

68.0%

Male

22.2%

Unknown

9.8%
Ethnicity

White

59.6%

Hispanic or Latino

18.8%

Black or African American

12.1%

Asian

6.2%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

68.3%

German

4.9%

French

4.9%

Portuguese

3.7%

Chinese

2.4%

Russian

2.4%

Filipino

1.2%

Ukrainian

1.2%

Romanian

1.2%

Greek

1.2%

Hebrew

1.2%

Japanese

1.2%

Amharic

1.2%

Hindi

1.2%

Mandarin

1.2%

Italian

1.2%

Armenian

1.2%
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Customer Care Coordinator Education

Schools

University of Phoenix

26.6%

Strayer University

9.0%

Mississippi Gulf Coast Community College

5.7%

University of Houston

4.5%

Kaplan University

4.5%

Ashford University

4.1%

University of Northern Iowa

4.1%

Grand Canyon University

4.1%

Valencia College

3.7%

University of Southern Mississippi

3.7%

Houston Community College

3.3%

Southern New Hampshire University

3.3%

Texas Southern University

3.3%

Greenville Technical College

3.3%

California State University - Northridge

2.9%

University of Wisconsin - Milwaukee

2.9%

Kennesaw State University

2.9%

Gateway Technical College

2.9%

Essex County College

2.9%

University of North Carolina at Greensboro

2.5%
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Majors

Business

35.3%

Health Care Administration

7.1%

Communication

5.3%

Psychology

5.1%

Criminal Justice

4.9%

Accounting

4.7%

Management

4.1%

Medical Assisting Services

3.4%

Nursing

3.3%

General Studies

3.2%

Liberal Arts

3.2%

Computer Information Systems

2.9%

Human Resources Management

2.6%

Marketing

2.6%

English

2.5%

Education

2.3%

Computer Science

2.2%

Finance

1.8%

Sociology

1.8%

Biology

1.7%
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Degrees

Bachelors

37.0%

Other

29.2%

Associate

17.1%

Masters

8.7%

Certificate

5.1%

Diploma

1.9%

License

0.8%

Doctorate

0.3%
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