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Working as a Customer Care Coordinator

There is more than meets the eye when it comes to being a customer care coordinator. For example, did you know that they make an average of $15.71 an hour? That's $32,673 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Care Coordinator Do

There are certain skills that many customer care coordinators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer care coordinator, we found that a lot of resumes listed 17.0% of customer care coordinators included customer care, while 7.5% of resumes included outbound calls, and 6.8% of resumes included restore function. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer care coordinator job title. But what industry to start with? Most customer care coordinators actually find jobs in the health care and retail industries.

How To Become a Customer Care Coordinator

If you're interested in becoming a customer care coordinator, one of the first things to consider is how much education you need. We've determined that 35.8% of customer care coordinators have a bachelor's degree. In terms of higher education levels, we found that 7.6% of customer care coordinators have master's degrees. Even though some customer care coordinators have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer care coordinator. When we researched the most common majors for a customer care coordinator, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer care coordinator resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a customer care coordinator. In fact, many customer care coordinator jobs require experience in a role such as customer service representative. Meanwhile, many customer care coordinators also have previous career experience in roles such as administrative assistant or cashier.

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Average Salary$32,673
Job Growth Rate-2%

Customer Care Coordinator Career Paths

Top Careers Before Customer Care Coordinator

Cashier
8.9 %

Top Careers After Customer Care Coordinator

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Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Care Coordinator

Customer Care Coordinators in America make an average salary of $32,673 per year or $16 per hour. The top 10 percent makes over $43,000 per year, while the bottom 10 percent under $24,000 per year.
Average Salary
$32,673

Best Paying Cities

City
Average Salary
Lexington, MA
Salary Range34k - 59k$46k$45,690
Fresno, CA
Salary Range31k - 58k$43k$43,029
Central Islip, NY
Salary Range31k - 56k$42k$42,355
Federal Way, WA
Salary Range31k - 49k$39k$39,431
Oklahoma City, OK
Salary Range28k - 49k$38k$37,669
Charlotte, NC
Salary Range28k - 49k$38k$37,656
$23k
$59k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Customer Care Coordinators-Lewisville, TX (Work From Home !)
Customer Care Coordinators-Lewisville, TX (Work From Home !)
Kelly Services
Kelly Services
12/21/2020
12/21/2020
$33,39212/21/2020
$33,392
Customer Care Coordinator
Customer Care Coordinator
Brightstar Care
Brightstar Care
12/16/2020
12/16/2020
$25,04412/16/2020
$25,044
Customer Care Coordinator
Customer Care Coordinator
Randstad
Randstad
12/16/2020
12/16/2020
$33,39212/16/2020
$33,392
Customer Care Coordinator
Customer Care Coordinator
Robert Half
Robert Half
12/14/2020
12/14/2020
$33,39212/14/2020
$33,392
Customer Care Coordinator
Customer Care Coordinator
Robert Half
Robert Half
11/25/2020
11/25/2020
$27,13111/25/2020
$27,131
See More Recent Salaries

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Customer Care Coordinator Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Care Coordinator. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Care Coordinator Resume

At Zippia, we went through countless Customer Care Coordinator resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Customer Care Coordinator Demographics

Gender

female

70.9 %

male

24.3 %

unknown

4.8 %

Ethnicity

White

57.4 %

Hispanic or Latino

21.8 %

Black or African American

11.4 %

Foreign Languages Spoken

Spanish

68.3 %

German

4.9 %

French

4.9 %
See More Demographics

Customer Care Coordinator Education

Degrees

Bachelors

35.8 %

Associate

21.8 %

High School Diploma

20.7 %
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Care Coordinator

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 17.0% of customer care coordinators listed customer care on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Customer Care Coordinator

Some places are better than others when it comes to starting a career as a customer care coordinator. The best states for people in this position are Massachusetts, Connecticut, New York, and California. Customer care coordinators make the most in Massachusetts with an average salary of $45,941. Whereas in Connecticut and New York, they would average $43,530 and $41,642, respectively. While customer care coordinators would only make an average of $40,746 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Massachusetts

Total Customer Care Coordinator Jobs:
817
Highest 10% Earn:
$76,000
Location Quotient:
1.04
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Connecticut

Total Customer Care Coordinator Jobs:
302
Highest 10% Earn:
$73,000
Location Quotient:
1.01
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Utah

Total Customer Care Coordinator Jobs:
338
Highest 10% Earn:
$61,000
Location Quotient:
1.45
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Care Coordinator Employers

1. Ocwen Financial
4.9
Avg. Salary: 
$29,325
Customer Care Coordinators Hired: 
100+
2. Verizon Communications
4.7
Avg. Salary: 
$34,292
Customer Care Coordinators Hired: 
67+
3. Numotion
4.2
Avg. Salary: 
$30,643
Customer Care Coordinators Hired: 
65+
4. Raymours Furniture Company
4.8
Avg. Salary: 
$29,847
Customer Care Coordinators Hired: 
59+
5. Sealed Air
4.7
Avg. Salary: 
$46,085
Customer Care Coordinators Hired: 
56+
6. TruGreen
4.4
Avg. Salary: 
$28,112
Customer Care Coordinators Hired: 
47+
Updated October 2, 2020