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Become A Customer Care Coordinator

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Working As A Customer Care Coordinator

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $52,630

    Average Salary

What Does A Customer Care Coordinator Do At Corning

* Responsible for error free execution of quotes, orders, return authorizations, and other order management related activities.
* Ability to communicate product discrepancy specification information to customers.
* Build strong working relationships with both internal and external customers.
* Understand and execute contractual agreements.
* Coordinate customer requirements with Sales, Marketing, Engineering Services, and Operations to meet customer requirements.
* Professional phone skills and written communication skills to include excellent use of grammar and sentence structure.
* Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.
* Participation in training, testing, and project related activities as identified.
* Represent Corning Optical Communications to the customer in a highly effective, professional manner

What Does A Customer Care Coordinator Do At Stericycle

* Provide exceptional customer service at all times to customers
* Strengthen clients’ brands by responding to customer inquiries, processing requests, resolving complaints, and always striving to surpass expectations
* Update customer database systems with owner record changes, diary note entries, and workflow case to completion
* Escalate customer or dealer issues to manager as appropriate
* Ensure quality of service on all phone calls
* Ability to multi-task with phone and computer
* Adhere to company policies and responsibly manage time & attendance
* Assist with other duties as assigned
* Position Requirements
* College degree preferred or some college course work completed
* years of experience in a customer service or related role
* Solid verbal communication skills with a professional telephone etiquette
* Basic math, reading, writing, organizational skills, and problem solving capabilities
* Type 40
* WPM, meet required data entry and customer service experience assessments
* Meet background verification requirements
* We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class

What Does A Customer Care Coordinator Do At WIS International

* Timely processing of work orders and creation of work in 4S system for field operations in support of WIS clients.
* Act as liaison for clients and effectively communicate needs and concerns of client to WIS internal team.
* Receive ad hoc requests from clients and field operations and ensure timely completion.
* Pull and summarize data from 4S system, and provide recap reports to internal and external clients.
* Learn and understand the retail services platform, Natural Insights, and help facilitate the transition from 4S to NI

What Does A Customer Care Coordinator Do At Pulte Homes

* Coordinate division response to customer warranty calls:
* Receive initial customer requests for service
* Conduct initial analysis of customer issue to triage and determine appropriate course of action
* Coordinate Customer Care Manager response
* Document requests in service and scheduling system
* Process work orders in accounting system Effectively manage large amounts of incoming calls Build sustainable relationships of trust through open and interactive communication Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow-up to ensure resolution Assist in determining and documenting root cause Track and report division service levels, satisfaction, response rates and costs Ensure division complies with service history information and company retention requirements Support claims/risk filings Perform related administrative duties, as assigned MANAGEMENT RESPONSIBILITIES LEVEL: MENTOR / COACH / FEEDBACK Without Direct Reports SCOPE: Decision Impact: Division Department Responsibility: Single Budgetary Responsibility: No Direct Reports: No Indirect Reports: No

What Does A Customer Care Coordinator Do At Synovus

* Provides support by telephone, live online, or email to internal and external customers on the use of Synovus products and services. ■ Inputs/tracks all communications, problems, and requests from customers. ■ Performs research, troubleshoots systems, and provides resolution for reported application issues.
* Problem resolution may require follow-up with customer and/or escalation to a higher level of expertise. ■ Develops and maintains knowledge of supported Synovus products and services. ■ May specialize and become a subject matter expert in certain Customer Care concentrations and/or servicing skills■ Each team member is expected to be aware of risk within their functional area.
* This includes observing all policies, procedures, laws, regulations and risk limits specific to their role.
* Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. ■ Performs other related duties as required
* The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.
* It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
* Synovus is an Equal Opportunity Employer supporting diversity in the workplace.
* M/F/D/V/AA

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Customer Care Coordinator Jobs

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Customer Care Coordinator Career Paths

Customer Care Coordinator
Customer Care Specialist Billing Specialist Specialist
Account Manager
5 Yearsyrs
Project Manager Construction Manager Operations Manager
Branch Manager
6 Yearsyrs
Customer Care Manager Technical Support Manager
Call Center Manager
6 Yearsyrs
Office Manager General Manager
District Manager
7 Yearsyrs
Office Manager Operations Manager
General Manager
7 Yearsyrs
Contracts Administrator Program Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Customer Care Manager Sales Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Operations Coordinator Operations Manager Account Executive
Office Manager
5 Yearsyrs
Project Manager Program Manager General Manager
Operations Director
9 Yearsyrs
Customer Care Specialist Technical Support Specialist Information Technology Manager
Operations Manager
7 Yearsyrs
Project Coordinator Business Analyst
Product Manager
7 Yearsyrs
Project Coordinator Project Manager
Program Manager
8 Yearsyrs
Customer Care Supervisor Customer Care Manager Operations Manager
Purchasing Manager
9 Yearsyrs
Contracts Administrator Project Coordinator Project Engineer
Quality Manager
11 Yearsyrs
Customer Care Supervisor Office Manager Account Manager
Sales Account Manager
6 Yearsyrs
Customer Services Coordinator Account Manager Account Executive
Sales Manager
5 Yearsyrs
Operations Coordinator Project Manager General Manager
Territory Manager
7 Yearsyrs
Customer Services Coordinator Accounts Payable Clerk Account Manager
Territory Sales Manager
7 Yearsyrs
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Do you work as a Customer Care Coordinator?

Help others decide if this is a good career for them

Average Length of Employment
Customer Agent 2.0 years
Customer Associate 1.8 years
Top Employers Before
Teller 5.6%
Cashier 5.4%
Internship 3.7%
Manager 2.8%
Supervisor 2.6%
Volunteer 2.5%
Top Employers After
Teller 3.6%
Specialist 3.3%
Manager 3.0%
Supervisor 2.6%

Do you work as a Customer Care Coordinator?

Customer Care Coordinator Demographics

Gender

Female

74.1%

Male

23.8%

Unknown

2.1%
Ethnicity

White

80.3%

Hispanic or Latino

10.7%

Asian

6.7%

Unknown

1.6%

Black or African American

0.7%
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Languages Spoken

Spanish

70.7%

German

5.2%

French

5.2%

Portuguese

3.4%

Chinese

1.7%

Filipino

1.7%

Hebrew

1.7%

Amharic

1.7%

Russian

1.7%

Hindi

1.7%

Mandarin

1.7%

Italian

1.7%

Armenian

1.7%
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Customer Care Coordinator Education

Schools

University of Phoenix

26.9%

Mississippi Gulf Coast Community College

7.6%

University of Northern Iowa

6.2%

Strayer University

6.2%

University of Southern Mississippi

5.5%

Grand Canyon University

4.1%

University of North Texas

3.4%

Ashford University

3.4%

Troy University

3.4%

Southern New Hampshire University

3.4%

Texas Southern University

3.4%

Liberty University

3.4%

Greenville Technical College

3.4%

New York University

2.8%

California State University - Sacramento

2.8%

California State University - Northridge

2.8%

Grand Valley State University

2.8%

Austin Community College

2.8%

Northern Virginia Community College

2.8%

Indiana Wesleyan University

2.8%
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Majors

Business

36.9%

Health Care Administration

6.8%

Criminal Justice

5.4%

Communication

5.2%

Psychology

5.2%

Accounting

4.4%

Liberal Arts

4.1%

Management

3.9%

English

3.5%

General Studies

3.1%

Marketing

2.7%

Human Resources Management

2.5%

Computer Information Systems

2.5%

Nursing

2.3%

Computer Science

2.1%

Political Science

1.9%

Medical Assisting Services

1.9%

Sociology

1.9%

Biology

1.7%

Finance

1.7%
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Degrees

Bachelors

40.1%

Other

29.0%

Associate

13.3%

Masters

9.1%

Certificate

5.0%

Diploma

2.0%

License

1.0%

Doctorate

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

How Would You Rate The Salary Of a Customer Care Coordinator?

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Top Skills for A Customer Care Coordinator

CustomerCareEmailDataEntryInboundCallsPhoneCallsCustomerSatisfactionWarrantyTechnicalSupportOutboundCallsPurchaseOrdersCustomerInquiriesHighVolumeCustomerServiceIssuesServiceEngineersCustomerComplaintsExternalCustomersSafetySchedulingAppointmentsDispatchTelephoneCalls

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  1. Customer Care
  2. Email
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Called upon to test and analyze new customer care products and tools, and subsequent follow-on training to new hires.
  • Provide excellent customer service, via telephone, letter or email.
  • Provided accurate data entry, verification, research and coordination.
  • Performed daily telephone etiquette to include answering approximately 250 or more inbound calls per day.
  • Entered new orders based on phone calls received by new patients, including entering demographics, what product they are requesting

How Would You Rate Working As a Customer Care Coordinator?

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Top Customer Care Coordinator Employers

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