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The differences between customer care coordinators and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care coordinator and a customer service specialist. Additionally, a customer care coordinator has an average salary of $40,661, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for a customer care coordinator include customer care, home health and functional mobility. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Customer Care Coordinator | Customer Service Specialist | |
| Yearly salary | $40,661 | $33,238 |
| Hourly rate | $19.55 | $15.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 259,694 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer care coordinator is responsible for providing the highest customer service to customers by responding to their inquiries and resolving their concerns regarding the services and products offered by the company. Customer care coordinators handle complaints by processing replacements and issuing refunds as needed. They also develop techniques to sell services based on customers' needs and specifications to help the business generate more revenues and resources. A customer care coordinator must have excellent communication skills to ensure satisfaction and achieve business objectives.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Customer care coordinators and customer service specialists have different pay scales, as shown below.
| Customer Care Coordinator | Customer Service Specialist | |
| Average salary | $40,661 | $33,238 |
| Salary range | Between $31,000 And $53,000 | Between $26,000 And $42,000 |
| Highest paying City | Bridgeport, CT | Boston, MA |
| Highest paying state | New Jersey | Massachusetts |
| Best paying company | Health Alliance | Dell |
| Best paying industry | Finance | Finance |
There are a few differences between a customer care coordinator and a customer service specialist in terms of educational background:
| Customer Care Coordinator | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer care coordinators' and customer service specialists' demographics:
| Customer Care Coordinator | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 25.4% Female, 74.6% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 11.9% Unknown, 5.2% Hispanic or Latino, 22.2% Asian, 6.4% White, 53.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |