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Customer care coordinator vs intake coordinator

The differences between customer care coordinators and intake coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care coordinator and an intake coordinator. Additionally, a customer care coordinator has an average salary of $40,661, which is higher than the $38,880 average annual salary of an intake coordinator.

The top three skills for a customer care coordinator include customer care, home health and functional mobility. The most important skills for an intake coordinator are patients, customer service, and home health.

Customer care coordinator vs intake coordinator overview

Customer Care CoordinatorIntake Coordinator
Yearly salary$40,661$38,880
Hourly rate$19.55$18.69
Growth rate-4%12%
Number of jobs259,69444,773
Job satisfaction-4
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 47%
Average age4043
Years of experience1212

What does a customer care coordinator do?

A customer care coordinator is responsible for providing the highest customer service to customers by responding to their inquiries and resolving their concerns regarding the services and products offered by the company. Customer care coordinators handle complaints by processing replacements and issuing refunds as needed. They also develop techniques to sell services based on customers' needs and specifications to help the business generate more revenues and resources. A customer care coordinator must have excellent communication skills to ensure satisfaction and achieve business objectives.

What does an intake coordinator do?

An intake coordinator is responsible for assisting patients with admissions to healthcare facilities. Intake coordinators help with the patients' registration process, record their health conditions and medical histories, verify their health insurance information, schedule consultation appointments, manage patients' charts, and respond to patients' inquiries and concerns. Intake coordinators perform administrative and clerical tasks as needed, such as entering patients' information on the database, filing necessary insurance documents, and creating reports. They must be detail-oriented, as well as have excellent communication and organization skills.

Customer care coordinator vs intake coordinator salary

Customer care coordinators and intake coordinators have different pay scales, as shown below.

Customer Care CoordinatorIntake Coordinator
Average salary$40,661$38,880
Salary rangeBetween $31,000 And $53,000Between $29,000 And $50,000
Highest paying CityBridgeport, CTChicago, IL
Highest paying stateNew JerseyNorth Dakota
Best paying companyHealth AllianceWilson Elser Moskowitz Edelman & Dicker Llp
Best paying industryFinanceHealth Care

Differences between customer care coordinator and intake coordinator education

There are a few differences between a customer care coordinator and an intake coordinator in terms of educational background:

Customer Care CoordinatorIntake Coordinator
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 47%
Most common majorBusinessPsychology
Most common college-University of Pennsylvania

Customer care coordinator vs intake coordinator demographics

Here are the differences between customer care coordinators' and intake coordinators' demographics:

Customer Care CoordinatorIntake Coordinator
Average age4043
Gender ratioMale, 25.4% Female, 74.6%Male, 16.6% Female, 83.4%
Race ratioBlack or African American, 11.9% Unknown, 5.2% Hispanic or Latino, 22.2% Asian, 6.4% White, 53.6% American Indian and Alaska Native, 0.7%Black or African American, 12.0% Unknown, 5.1% Hispanic or Latino, 23.2% Asian, 5.5% White, 52.2% American Indian and Alaska Native, 2.1%
LGBT Percentage7%11%

Differences between customer care coordinator and intake coordinator duties and responsibilities

Customer care coordinator example responsibilities.

  • Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
  • Re-created documents for the copy using Microsoft excel, PowerPoint and word.
  • Receive calls and help customers troubleshoot issues
  • Verify customers HIPAA information prior to discussing customer information.
  • Create and present PowerPoint presentations to medical professionals to generate a clear understanding of practice protocols.
  • Establish and maintain effective business relationships with contract manufacturing partners, third party warehouse provider, and third party logistics provider.
  • Show more

Intake coordinator example responsibilities.

  • Help the individuals achieve those goals by working with them on action steps outline in the ISP.
  • Assist students on their IEP to complete activities and achieve annual goals relate to their transition into adulthood.
  • Manage assignments of paying medical bills limit in depth that include organizing and researching regulations as pertain to veterans eligibility.
  • Assist senior paralegals with case management and jury trial preparation for patent infringement and securities litigation matters.
  • Update youth charts in regards to allergies, medication use, and immunization history at each visit.
  • Work with medical doctors' offices, facilities and patients to ensure correct CPT codes are being process for clinical reviewer.
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Customer care coordinator vs intake coordinator skills

Common customer care coordinator skills
  • Customer Care, 18%
  • Home Health, 14%
  • Functional Mobility, 7%
  • Patients, 7%
  • Service Calls, 5%
  • Outbound Calls, 4%
Common intake coordinator skills
  • Patients, 21%
  • Customer Service, 11%
  • Home Health, 6%
  • Patient Referrals, 6%
  • Data Entry, 5%
  • Mental Health, 4%

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