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The differences between customer care coordinators and intake coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care coordinator and an intake coordinator. Additionally, a customer care coordinator has an average salary of $40,661, which is higher than the $38,880 average annual salary of an intake coordinator.
The top three skills for a customer care coordinator include customer care, home health and functional mobility. The most important skills for an intake coordinator are patients, customer service, and home health.
| Customer Care Coordinator | Intake Coordinator | |
| Yearly salary | $40,661 | $38,880 |
| Hourly rate | $19.55 | $18.69 |
| Growth rate | -4% | 12% |
| Number of jobs | 259,694 | 44,773 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 47% |
| Average age | 40 | 43 |
| Years of experience | 12 | 12 |
A customer care coordinator is responsible for providing the highest customer service to customers by responding to their inquiries and resolving their concerns regarding the services and products offered by the company. Customer care coordinators handle complaints by processing replacements and issuing refunds as needed. They also develop techniques to sell services based on customers' needs and specifications to help the business generate more revenues and resources. A customer care coordinator must have excellent communication skills to ensure satisfaction and achieve business objectives.
An intake coordinator is responsible for assisting patients with admissions to healthcare facilities. Intake coordinators help with the patients' registration process, record their health conditions and medical histories, verify their health insurance information, schedule consultation appointments, manage patients' charts, and respond to patients' inquiries and concerns. Intake coordinators perform administrative and clerical tasks as needed, such as entering patients' information on the database, filing necessary insurance documents, and creating reports. They must be detail-oriented, as well as have excellent communication and organization skills.
Customer care coordinators and intake coordinators have different pay scales, as shown below.
| Customer Care Coordinator | Intake Coordinator | |
| Average salary | $40,661 | $38,880 |
| Salary range | Between $31,000 And $53,000 | Between $29,000 And $50,000 |
| Highest paying City | Bridgeport, CT | Chicago, IL |
| Highest paying state | New Jersey | North Dakota |
| Best paying company | Health Alliance | Wilson Elser Moskowitz Edelman & Dicker Llp |
| Best paying industry | Finance | Health Care |
There are a few differences between a customer care coordinator and an intake coordinator in terms of educational background:
| Customer Care Coordinator | Intake Coordinator | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 47% |
| Most common major | Business | Psychology |
| Most common college | - | University of Pennsylvania |
Here are the differences between customer care coordinators' and intake coordinators' demographics:
| Customer Care Coordinator | Intake Coordinator | |
| Average age | 40 | 43 |
| Gender ratio | Male, 25.4% Female, 74.6% | Male, 16.6% Female, 83.4% |
| Race ratio | Black or African American, 11.9% Unknown, 5.2% Hispanic or Latino, 22.2% Asian, 6.4% White, 53.6% American Indian and Alaska Native, 0.7% | Black or African American, 12.0% Unknown, 5.1% Hispanic or Latino, 23.2% Asian, 5.5% White, 52.2% American Indian and Alaska Native, 2.1% |
| LGBT Percentage | 7% | 11% |