Customer care coordinator demographics and statistics in the US
Customer care coordinator demographics research summary. Zippia estimates customer care coordinator demographics and statistics in the United States by using a database of 30 million profiles. Our customer care coordinator estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer care coordinators after extensive research and analysis:
- There are over 185,799 customer care coordinators currently employed in the United States.
- 74.6% of all customer care coordinators are women, while 25.4% are men.
- The average customer care coordinator age is 40 years old.
- The most common ethnicity of customer care coordinators is White (53.6%), followed by Hispanic or Latino (22.2%), Black or African American (11.9%) and Asian (6.4%).
- In 2022, women earned 96% of what men earned.
- 7% of all customer care coordinators are LGBT.
- Customer care coordinators are 61% more likely to work at private companies in comparison to public companies.
On this page
Customer care coordinator demographics by:
Customer care coordinator gender statistics
74.6% of customer care coordinators are women and 25.4% of customer care coordinators are men.
- Female, 74.6%
- Male, 25.4%
Customer care coordinator gender ratio
| Gender | Percentages |
|---|---|
| Female | 74.6% |
| Male | 25.4% |
Customer care coordinator gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$42,928
Female income
$41,368
Customer care coordinator gender ratio over time
This data breaks down the percentage of men and women in customer care coordinator positions over time. Currently, 74.6% of customer care coordinators are female.
Customer care coordinator gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 23.92% | 76.08% |
| 2011 | 23.80% | 76.20% |
| 2012 | 25.07% | 74.93% |
| 2013 | 25.46% | 74.54% |
| 2014 | 25.89% | 74.11% |
| 2015 | 25.79% | 74.21% |
| 2016 | 26.28% | 73.72% |
| 2017 | 26.66% | 73.34% |
| 2018 | 25.52% | 74.48% |
| 2019 | 25.15% | 74.85% |
| 2020 | 25.70% | 74.30% |
| 2021 | 25.37% | 74.63% |
Customer care coordinator related jobs gender ratio
We compared customer care coordinators with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Care Coordinator | 25% | 75% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer care coordinator demographics by race
The most common ethnicity among customer care coordinators is White, which makes up 53.6% of all customer care coordinators. Comparatively, 22.2% of customer care coordinators are Hispanic or Latino and 11.9% of customer care coordinators are Black or African American.
- White, 53.6%
- Hispanic or Latino, 22.2%
- Black or African American, 11.9%
- Asian, 6.4%
- Unknown, 5.2%
- American Indian and Alaska Native, 0.7%
Customer care coordinator race
| Customer care coordinator race | Percentages |
|---|---|
| White | 53.6% |
| Hispanic or Latino | 22.2% |
| Black or African American | 11.9% |
| Asian | 6.4% |
| Unknown | 5.2% |
| American Indian and Alaska Native | 0.7% |
Customer care coordinator race and ethnicity over time
See how customer care coordinator racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer care coordinator race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 60.98% | 12.14% | 5.74% | 18.24% |
| 2011 | 60.70% | 12.43% | 5.87% | 18.11% |
| 2012 | 59.90% | 12.31% | 5.68% | 18.97% |
| 2013 | 60.25% | 12.14% | 5.85% | 18.64% |
| 2014 | 59.63% | 12.08% | 6.16% | 18.83% |
| 2015 | 59.01% | 11.83% | 5.95% | 19.94% |
| 2016 | 58.13% | 12.32% | 6.19% | 19.84% |
| 2017 | 59.04% | 11.73% | 6.15% | 19.66% |
| 2018 | 58.86% | 11.31% | 6.33% | 20.04% |
| 2019 | 58.46% | 11.51% | 6.13% | 20.56% |
| 2020 | 55.90% | 10.91% | 6.28% | 21.17% |
| 2021 | 53.58% | 11.88% | 6.45% | 22.19% |
Customer care coordinator wage gap by race
According to our data, asian customer care coordinators have the highest average salary compared to other ethnicities. Black or african american customer care coordinators have the lowest average salary at $42,456.
| Ethnicity | Salary |
|---|---|
| Unknown | $42,519 |
| White | $43,008 |
| Black or African American | $42,456 |
| Asian | $43,790 |
| Hispanic or Latino | $42,879 |
Average customer care coordinator age
See how the average age of customer care coordinators varies based on ethnicity and gender.
Male
Female
Customer care coordinator age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer care coordinator age breakdown
The average age of customer care coordinators is 40+ years years old, representing 49% of the customer care coordinator population.
Customer care coordinator age breakdown
| Customer Care Coordinator Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer care coordinator educational attainment
The most common degree for customer care coordinators is bachelor's degree, with 46% of customer care coordinators earning that degree. The second and third most common degree levels are associate degree degree at 27% and associate degree degree at 14%.
- Bachelor's, 46%
- Associate, 27%
- High School Diploma, 14%
- Diploma, 5%
- Other Degrees, 8%
Customer care coordinators by degree level
| Customer care coordinator degree | Percentages |
|---|---|
| Bachelor's | 46% |
| Associate | 27% |
| High School Diploma | 14% |
| Diploma | 5% |
| Other Degrees | 8% |
Customer care coordinator jobs you might like
Customer care coordinator wage gap by degree level
According to the data, customer care coordinators with a Master's degree earn more than those without, at $47,852 annually. With a Bachelor's degree, customer care coordinators earn a median annual income of $45,915 compared to $41,715 for customer care coordinators with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $47,852 |
| High School Diploma or Less | $40,258 |
| Bachelor's Degree | $45,915 |
| Some College/ Associate Degree | $41,715 |
Customer care coordinator employment statistics
Most customer care coordinators work for a private in the health care industry.
Company size where customer care coordinators work
Below, you can see the size of companies where customer care coordinators work.
Customer care coordinator jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 11% |
| 100 - 500 employees | 20% |
| 500 - 1,000 employees | 9% |
| 1,000 - 10,000 employees | 28% |
| > 10,000 employees | 27% |
Customer care coordinator jobs by company type
Employees with the customer care coordinator job title have their preferences when it comes to working for a company. For instance, most customer care coordinators prefer to work at private companies over public companies.
Customer care coordinator jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 33% |
| Private | 61% |
| Government | 3% |
Customer care coordinator jobs by industry
The most common industries for customer care coordinators are health care, manufacturing and retail.
Customer care coordinator industry statistics
| Industry | Percentages |
|---|---|
| Health Care | 19% |
| Fortune 500 | 13% |
| Manufacturing | 7% |
| Retail | 7% |
| Professional | 7% |
| Construction | 5% |
| Finance | 5% |
| Technology | 5% |
| Telecommunication | 4% |
| Transportation | 3% |
| Hospitality | 3% |
| Non Profits | 3% |
| Insurance | 3% |
| Pharmaceutical | 2% |
| Media | 2% |
| Internet | 2% |
| Government | 2% |
| Utilities | 2% |
| Energy | 2% |
| Education | 2% |
| Automotive | 1% |
| Real Estate | 1% |
| Start-up | 1% |
Customer care coordinator turnover and employment statistics
Customer care coordinator unemployment rate over time
The unemployment rate for customer care coordinators between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer care coordinator unemployment rate by year
| Year | Customer care coordinator unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer care coordinator tenure
The average customer care coordinator stays at their job for 1-2 years, based on the 2,348 customer care coordinators resumes in Zippia's database.
Customer care coordinator tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 23% |
| 1-2 years | 33% |
| 3-4 years | 14% |
| 5-7 years | 17% |
| 8-10 years | 6% |
| 11+ years | 7% |
Customer care coordinator LGBT ratio compared to similar jobs
Review the percent of customer care coordinators that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Correspondence Review Clerk | 5.53% | 67,695 |
| Tenant Selector | 6.73% | 4,356 |
| Customer Care Coordinator | 7.19% | - |
| Imaging Clerk | 8.60% | 102,498 |
| Credit Checker | 8.99% | 11,860 |
| Medical Library Assistant | 11.16% | 74,733 |
| Civil Service Clerk | 15.31% | 75,409 |
Similar customer care coordinator jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Correspondence Review Clerk | 5.53% | 67,695 |
| Tenant Selector | 6.73% | 4,356 |
| Imaging Clerk | 8.60% | 102,498 |
| Credit Checker | 8.99% | 11,860 |
| Medical Library Assistant | 11.16% | 74,733 |
| Civil Service Clerk | 15.31% | 75,409 |
Foreign languages spoken by customer care coordinators
The most common foreign language among customer care coordinators is Spanish at 68.3%. The second-most popular foreign language spoken is German at 4.9% and French is the third-most popular at 4.9%.
- Spanish, 68.3%
- German, 4.9%
- French, 4.9%
- Portuguese, 3.7%
- Chinese, 2.4%
- Other, 15.8%
Customer care coordinator languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 68.3% |
| German | 4.9% |
| French | 4.9% |
| Portuguese | 3.7% |
| Chinese | 2.4% |
| Other | 15.8% |
