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How to hire a customer care coordinator

Customer care coordinator hiring summary. Here are some key points about hiring customer care coordinators in the United States:

  • There are a total of 185,799 customer care coordinators in the US, and there are currently 259,694 job openings in this field.
  • The median cost to hire a customer care coordinator is $1,633.
  • Small businesses spend $1,105 per customer care coordinator on training each year, while large companies spend $658.
  • It takes between 36 and 42 days to fill the average role in the US.
  • It takes approximately 12 weeks for a new employee to reach full productivity levels.
  • HR departments typically allocate 15% of their budget towards recruitment efforts.
  • New York, NY, has the highest demand for customer care coordinators, with 16 job openings.

How to hire a customer care coordinator, step by step

To hire a customer care coordinator, you should create an ideal candidate profile, determine a budget, and post and promote your job. Here's a step-by-step guide on how to hire a customer care coordinator:

Here's a step-by-step customer care coordinator hiring guide:

  • Step 1: Identify your hiring needs
  • Step 2: Create an ideal candidate profile
  • Step 3: Make a budget
  • Step 4: Write a customer care coordinator job description
  • Step 5: Post your job
  • Step 6: Interview candidates
  • Step 7: Send a job offer and onboard your new customer care coordinator
  • Step 8: Go through the hiring process checklist

What does a customer care coordinator do?

A customer care coordinator is responsible for providing the highest customer service to customers by responding to their inquiries and resolving their concerns regarding the services and products offered by the company. Customer care coordinators handle complaints by processing replacements and issuing refunds as needed. They also develop techniques to sell services based on customers' needs and specifications to help the business generate more revenues and resources. A customer care coordinator must have excellent communication skills to ensure satisfaction and achieve business objectives.

Learn more about the specifics of what a customer care coordinator does
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  1. Identify your hiring needs

    Before you start hiring a customer care coordinator, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

    Determine employee vs contractor status
    Is the person you're thinking of hiring a US citizen or green card holder?

    You should also consider the ideal background you'd like them a customer care coordinator to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a customer care coordinator that fits the bill.

    The following list breaks down different types of customer care coordinators and their corresponding salaries.

    Type of Customer Care CoordinatorDescriptionHourly rate
    Customer Care CoordinatorCustomer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.$14-25
    Customer Support RepresentativeA customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services... Show more$13-22
    Customer AdvisorA customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits... Show more$9-24
  2. Create an ideal candidate profile

    Common skills:
    • Customer Care
    • Home Health
    • Functional Mobility
    • Patients
    • Service Calls
    • Outbound Calls
    • Order Processing
    • Phone Calls
    • Customer Feedback
    • Data Entry
    • Customer Calls
    • ATP
    • PowerPoint
    • Quality Customer Service
    Check all skills
    Responsibilities:
    • Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
    • Re-created documents for the copy using Microsoft excel, PowerPoint and word.
    • Receive calls and help customers troubleshoot issues
    • Verify customers HIPAA information prior to discussing customer information.
    • Create and present PowerPoint presentations to medical professionals to generate a clear understanding of practice protocols.
    • Establish and maintain effective business relationships with contract manufacturing partners, third party warehouse provider, and third party logistics provider.
    More customer care coordinator duties
  3. Make a budget

    Including a salary range in your customer care coordinator job description is a great way to entice the best and brightest candidates. A customer care coordinator salary can vary based on several factors:
    • Location. For example, customer care coordinators' average salary in mississippi is 49% less than in new jersey.
    • Seniority. Entry-level customer care coordinators earn 42% less than senior-level customer care coordinators.
    • Certifications. A customer care coordinator with a few certifications under their belt will likely demand a higher salary.
    • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a customer care coordinator's salary.

    Average customer care coordinator salary

    $40,661yearly

    $19.55 hourly rate

    Entry-level customer care coordinator salary
    $31,000 yearly salary
    Updated December 15, 2025

    Average customer care coordinator salary by state

    RankStateAvg. salaryHourly rate
    1Connecticut$54,281$26
    2Rhode Island$52,354$25
    3Massachusetts$51,051$25
    4New York$48,313$23
    5Maryland$47,797$23
    6Washington$46,869$23
    7Wisconsin$44,772$22
    8Oregon$44,712$22
    9Ohio$43,904$21
    10Michigan$43,819$21
    11California$43,076$21
    12Utah$43,026$21
    13Maine$42,967$21
    14Minnesota$42,475$20
    15Arizona$42,451$20
    16Colorado$42,439$20
    17Pennsylvania$41,191$20
    18Illinois$40,941$20
    19Virginia$40,077$19
    20Iowa$39,580$19

    Average customer care coordinator salary by company

    RankCompanyAverage salaryHourly rateJob openings
    1Health Alliance$52,222$25.1128
    2The City School Official$52,052$25.02
    3San Luis Valley Behavioral Health Group$51,424$24.72
    4Wellpath$51,375$24.703
    5Ventura Foods$51,161$24.6014
    6Parkland Hospital$50,554$24.3011
    7Memorial Sloan Kettering Cancer Center$50,425$24.247
    8Atlas Copco Drilling Solutions LLC$50,097$24.09
    9Collabera$50,052$24.0698
    10Boston Medical Center$49,710$23.907
    11BD$48,449$23.2912
    12Dignity Health$48,353$23.25119
    13Encompass Health$47,768$22.9722
    14Evergreen Treatment Services$47,612$22.89
    15CDC Foundation$47,578$22.87
    16Horizon Services$46,954$22.573
    17HealthTrust$46,531$22.37
    18Kisco Senior Living$46,179$22.203
    19Kaiser Permanente$46,138$22.18115
    20LifePoint Health$46,056$22.1445
  4. Writing a customer care coordinator job description

    A good customer care coordinator job description should include a few things:

    • Summary of the role
    • List of responsibilities
    • Required skills and experience

    Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a customer care coordinator job description:

    Customer care coordinator job description example

    Job DescriptionJob Description

    Why Work for Dominos/What We are Offering Our Great Team Members. Pay $8.50-$10
    We are the number 1 pizza company in the world!
    Growth and Career Advancement Opportunity Learn and sharpen your business skills to grow within our organization. Advancement opportunities including Assistant Manager, General Manager, Area Supervisor, Field Trainer, and Franchise Ownership.
    Many of our current Franchise owners started as Customer Service Representatives or Drivers!
    Full time eligible for insurance


    Client Service Representative Summary
    At Dominos, a Customer Service Representative is responsible for handling an array of front-facing duties. You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible! You must have an outgoing personality, be efficient and energetic, and be willing to work in a fun and fast paced environment. Throughout all these interactions Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible.


    Client Service Representative Responsibilities and Duties would include (but are not limited to):
    Operate all equipment.
    Stock ingredients from delivery area to storage, work area, walk-in cooler.
    Prepare products to standards
    Receive and process telephone orders.
    Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
    Take inventory and complete associated paperwork.
    Clean equipment and facility.
    Communication Skills Ability to comprehend and give correct written instructions. Verbal, writing, and telephone skills to take and process orders.
    Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
    Must be able to make correct monetary change.
    Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
    Ability to enter orders using a computer keyboard or touch screen.
    Ability to lift at least 40-50lbs

    PandoLogic. Keywords: Customer Service Representative, Location: Lookout Mountain, TN - 37350 , PL: 546788486
  5. Post your job

    There are a few common ways to find customer care coordinators for your business:

    • Promoting internally or recruiting from your existing workforce.
    • Ask for referrals from friends, family members, and current employees.
    • Attend job fairs at local colleges to meet candidates with the right educational background.
    • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.
    Post your job online:
    • Post your customer care coordinator job on Zippia to find and recruit customer care coordinator candidates who meet your exact specifications.
    • Use field-specific websites.
    • Post a job on free websites.
  6. Interview candidates

    Recruiting customer care coordinators requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

    It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

    The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

  7. Send a job offer and onboard your new customer care coordinator

    Once you have selected a candidate for the customer care coordinator position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

    It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

    Once that's done, you can draft an onboarding schedule for the new customer care coordinator. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

  8. Go through the hiring process checklist

    • Determine employee type (full-time, part-time, contractor, etc.)
    • Submit a job requisition form to the HR department
    • Define job responsibilities and requirements
    • Establish budget and timeline
    • Determine hiring decision makers for the role
    • Write job description
    • Post job on job boards, company website, etc.
    • Promote the job internally
    • Process applications through applicant tracking system
    • Review resumes and cover letters
    • Shortlist candidates for screening
    • Hold phone/virtual interview screening with first round of candidates
    • Conduct in-person interviews with top candidates from first round
    • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
    • Conduct background checks on top candidates
    • Check references of top candidates
    • Consult with HR and hiring decision makers on job offer specifics
    • Extend offer to top candidate(s)
    • Receive formal job offer acceptance and signed employment contract
    • Inform other candidates that the position has been filled
    • Set and communicate onboarding schedule to new hire(s)
    • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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How much does it cost to hire a customer care coordinator?

Before you start to hire customer care coordinators, it pays to consider both the one-off costs like recruitment, job promotion, and onboarding, as well as the ongoing costs of an employee's salary and benefits. While most companies that hire customer care coordinators pay close attention to the initial cost of hiring, ongoing costs are much more significant in the long run.

Customer care coordinators earn a median yearly salary is $40,661 a year in the US. However, if you're looking to find customer care coordinators for hire on a contract or per-project basis, hourly rates typically range between $14 and $25.

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