Customer care coordinator job description

Job DescriptionJob Description

Why Work for Dominos/What We are Offering Our Great Team Members. Pay $8.50-$10
We are the number 1 pizza company in the world!
Growth and Career Advancement Opportunity Learn and sharpen your business skills to grow within our organization. Advancement opportunities including Assistant Manager, General Manager, Area Supervisor, Field Trainer, and Franchise Ownership.
Many of our current Franchise owners started as Customer Service Representatives or Drivers!
Full time eligible for insurance

Client Service Representative Summary
At Dominos, a Customer Service Representative is responsible for handling an array of front-facing duties. You will be responsible for taking orders, making pizzas, and giving the customer the best experience possible! You must have an outgoing personality, be efficient and energetic, and be willing to work in a fun and fast paced environment. Throughout all these interactions Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible.

Client Service Representative Responsibilities and Duties would include (but are not limited to):
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare products to standards
Receive and process telephone orders.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Take inventory and complete associated paperwork.
Clean equipment and facility.
Communication Skills Ability to comprehend and give correct written instructions. Verbal, writing, and telephone skills to take and process orders.
Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
Ability to lift at least 40-50lbs

PandoLogic. Keywords: Customer Service Representative, Location: Lookout Mountain, TN - 37350 , PL: 546788486

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
PRIMARY PURPOSE:
As a Customer Care Coordinator II, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Assist guests in the most courteous and efficient manner while responding to guest inquiries or concerns regarding their experience Anticipate guest needs and/or engages guest to capture all possible up-sell and cross-sell opportunities to maximize revenue opportunities Multi-task while recording guest information into multiple reservation systems, while ensuring maximum data integrity and accuracy Work with Quality Coaches and Shift Supervisors to evaluate individual performance and make efforts to improve performance where the need has been indicated Assist with guest recovery and escalations Secure and process advance deposits when making reservations Collaborate with all other departments to ensure a smooth response to guest requests Perform other job-related duties as requested Collaborate with property M life departments as well as M life Experience Managers regarding discrepancies with member accounts Creating and/or modifying of room, entertainment and dining reservations located within MGM Resorts International properties for M life members Review and respond to communication with M life members through multiple email channels Investigate and resolve M life member inquiries regarding tier level and/or tier credit adjustments

SUPERVISION:
None

MINIMUM REQUIREMENTS:
High School diploma or equivalent One (1) year of customer service experience

PREFERRED:
Two (2) years of customer service experience Experience with clerical or telephone sales

CERTIFICATIONS, LICENSES, REGISTRATIONS:
Gaming (06)

KNOWLEDGE, SKILLS, AND ABILITIES:
Skills in effective and persuasive interpersonal styles/methods of communication to obtain customer acceptance for the purchase of services Able to effectively communicate in English, in both written and verbal forms Ability to communicate effectively, concisely, and logically in a timely manner and at an appropriate level, while maintaining confidentiality Ability to read and write proficiently to evaluate reports, correspondence, and statistical information Perception and awareness of individual needs and the ability to handle all situations calmly and professionally Ability to multi-task and work well in a fast paced, team-oriented environment Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e., telephone, copier, fax machine Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail Effective listening abilities with strong judgment skills Ability to type 35 words per minute Knowledge of accommodations room capacities and amenities Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts Maintain a professional, neat and well-groomed appearance adhering to company standards Currently this is a work from home position. You must have a suitable distraction free workspace and you shall be responsible for providing a reliable internet connection in your home the provides enough bandwidth to allow you to effectively perform the functions of the job. In addition, you may be asked to attend meetings outside of your home or report to an office location as required.This position is represented by a collective bargaining agreement Regular attendance for this position is an essential job function

Location:
US, Nevada

The Service Customer Care Coordinator is highly focused facilitating Americas Call Center day-to-day activities, problem solving so that the team meets and exceeds the required level of service, performance, orders and revenue targets. The Service Call Center acts as a front-line team to triage hardware and software, Finance, Distribution, Logistics, IT, Business Analyst, cross functional teams. Enjoys the challenge of handling a diverse range of customer inquiries. Thrives in a fast-paced, customer-oriented environment, where the potential to wear many different hats. This is an office position.
Responsibilities:
Process spare parts orders, quotations, and customer inquires via fax, email, and e-commerce.
Evaluate purchase orders and scope of work and payment schedules to meet company compliance policies
Generate daily/weekly unshipped orders reports, manage back order status and schedule shipments.
Generate lead opportunities for the Service team with accurate tracking and follow up.
Proactively makes customer aware of product promotions.
Identify part numbers and availability for customer inquiries in partnership with the hardware/software team
Perform entry level service customer duties, which include the following:
Receive inbound telephone, email and web requests.
Perform computer record searches to check warranty and contract status for instrument service needs for the customer.
Coordinated/Dispatched communications and information to field service.
Process daily work order transfers.
Perform other related duties as required and/or assigned.


Education and/or Work Experience Requirements:
Prior experience in heavy Call Center and Customer Service role
Prior experience in PowerPoint, Excel, Word, Oracle ERP, SFDC or Service Max is preferred.High School Diploma (or equivalent), plus no less than 2+ years of experience.

Additional Requirements and Competencies:
Customer Service oriented – high sense of urgency
Strong phone, verbal and email communication skills along with active listening
High attention to detail, follow-up, multi-tasking, and conflict resolution Works independently and as part of a team.Shares continual responsibility to ensuring calls are handled efficiently and effectively.


Additional client information:

Company DescriptionCompunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.