Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalaryResume

Skills

What They DoEducationDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesRemote JobsJob OutlookComparePart Time jobsEntry Level jobsFull Time jobsWork From Home jobs
zippia ai icon

Automatically apply for jobs with Zippi

Upload your resume to get started.

Customer care coordinator skills for your resume and career

Updated January 8, 2025
5 min read
Customer care coordinator example skills
Below we've compiled a list of the most critical customer care coordinator skills. We ranked the top skills for customer care coordinators based on the percentage of resumes they appeared on. For example, 18.3% of customer care coordinator resumes contained customer care as a skill. Continue reading to find out what skills a customer care coordinator needs to be successful in the workplace.

15 customer care coordinator skills for your resume and career

1. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how customer care coordinators use customer care:
  • Appointed by senior Management from Customer Care Representative to Coordinator position; 100 accuracy with researching and resolving customer inquiries.
  • Support Director of Customer Care with all homeowner litigation issues, correspondence and general administration of department.

2. Home Health

Here's how customer care coordinators use home health:
  • Answered phone calls regarding referrals Made phone calls regarding insurance claims and home health episodes.
  • Worked in Home Health independently on the phone providing support and in the community making home visits to individuals and families.

3. Functional Mobility

Here's how customer care coordinators use functional mobility:
  • Request, collect, and review order documents to include Functional Mobility Evaluation and Letter of Medical Necessity.

4. Patients

Here's how customer care coordinators use patients:
  • Worked closely with Respiratory Therapist in order to provide correct oxygen delivery system for patients.
  • Scheduled patients for radiology/EMG procedures using company criteria including, distance and cost savings.

5. Service Calls

Here's how customer care coordinators use service calls:
  • Analyzed system performance metrics and scheduled warranty service calls as necessary to maintain system performance guaranty.
  • Identified service calls as routine or emergency and applied appropriate dispatching guidelines.

6. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer care coordinators use outbound calls:
  • Place outbound calls to customers nationwide on behalf of dealers (Toyota, Honda, Suzuki, & etc.)
  • Accepted Inbound & made outbound calls to insurance adjusters and doctors offices for workers compensation, auto and health claims.

Choose from 10+ customizable customer care coordinator resume templates

Build a professional customer care coordinator resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your customer care coordinator resume.

7. Order Processing

Order processing plays a significant role when providing services to customers. It is the process of preparing and packing products to fulfill orders, delivering them in high-quality conditions.

Here's how customer care coordinators use order processing:
  • Developed new processes to help improve efficiency in order processing, tracking and warehouse communications.
  • Assist customers with service and repair requests, obtain demographics, enters and maintains, accurate data in order processing system.

8. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how customer care coordinators use phone calls:
  • Answer incoming phone calls and provide communication, facilitation, coordination and documentation of any patient requests.
  • Directed telephone calls or written inquiries to appropriated personnel.

9. Customer Feedback

Customer feedback is the information, insight provided by a customer orally, in writing, or online form about their experiences with a company's product or services. Customer feedback is aimed to convey certain facts that the customers face when using the manufacturer's products, and in turn help the product, customer, and marketing teams understand where there is room for improvement. It may be positive, negative, or neutral, but it is very important for the growth of a business.

Here's how customer care coordinators use customer feedback:
  • Relay customer feedback to executive team by identifying discrepancies of anti-reflective coating best practices.
  • Process customer feedback regarding products and services as required

10. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how customer care coordinators use data entry:
  • Provide detailed product information, Data entry of referrals into patient database.
  • Provided accurate data entry, verification, research and coordination.

11. Customer Calls

Here's how customer care coordinators use customer calls:
  • Assist Tier 1 representatives with questions concerning customer calls they take on a daily basis.
  • Evaluate customer calls and assist in finding the best technician to each service appointment.

12. ATP

ATP stands for "available to promise." This phrase is often used in inventory management to determine the quantity of a product available for purchase and the approximate date the product can be delivered by. Using this thought process, a company can keep stock of an item low, freeing up space in warehouses for additional merchandise.

Here's how customer care coordinators use atp:
  • Maintained schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
  • Answered incoming calls from clients, therapist and ATP's (Assistive Technology Professional).

13. PowerPoint

Here's how customer care coordinators use powerpoint:
  • Created and presented PowerPoint presentations to medical professionals to generate a clear understanding of practice protocols.
  • Coordinate monthly team meeting to follow up on set goals and objectives with PowerPoint presentation and Excel spreadsheet.

14. Quality Customer Service

Here's how customer care coordinators use quality customer service:
  • Helped reduce turnaround time for speedy resolutions to provide quality customer service.
  • Group interviewed and trained new quality customer service representatives.

15. Medicaid

Here's how customer care coordinators use medicaid:
  • Run eligibility for client Affinity and Medicaid.
  • Handled Private and Major insurances: TriCare, Medicare, Medicaid, UHC, BCBS, etc.
top-skills

What skills help Customer Care Coordinators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of customer care coordinator skills to add to your resume

Customer care coordinator skills

The most important skills for a customer care coordinator resume and required skills for a customer care coordinator to have include:

  • Customer Care
  • Home Health
  • Functional Mobility
  • Patients
  • Service Calls
  • Outbound Calls
  • Order Processing
  • Phone Calls
  • Customer Feedback
  • Data Entry
  • Customer Calls
  • ATP
  • PowerPoint
  • Quality Customer Service
  • Medicaid
  • Customer Inquiries
  • Customer Issues
  • Statistical Data
  • Customer Satisfaction
  • Strong Customer Service
  • Scheduling Appointments
  • Inbound Calls
  • Customer Complaints
  • Telephone Calls
  • Insurance Verification
  • Customer Support
  • Customer Orders
  • Order Entry
  • Computer System
  • Durable Medical Equipment
  • Problem Resolution
  • Customer Relations
  • Medical Documentation
  • Troubleshoot
  • Administrative Tasks
  • MRI
  • Customer Accounts
  • Customer Interaction
  • Hippa
  • Billing Issues
  • Customer Service
  • EDI
  • EMG
  • Patient Care
  • Professional Relationships
  • HIPAA
  • Call Handling
  • Service Tickets

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs