What does a customer care coordinator do?
A customer care coordinator is responsible for providing the highest customer service to customers by responding to their inquiries and resolving their concerns regarding the services and products offered by the company. Customer care coordinators handle complaints by processing replacements and issuing refunds as needed. They also develop techniques to sell services based on customers' needs and specifications to help the business generate more revenues and resources. A customer care coordinator must have excellent communication skills to ensure satisfaction and achieve business objectives.
Customer care coordinator responsibilities
Here are examples of responsibilities from real customer care coordinator resumes:
- Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
- Re-created documents for the copy using Microsoft excel, PowerPoint and word.
- Receive calls and help customers troubleshoot issues
- Verify customers HIPAA information prior to discussing customer information.
- Create and present PowerPoint presentations to medical professionals to generate a clear understanding of practice protocols.
- Establish and maintain effective business relationships with contract manufacturing partners, third party warehouse provider, and third party logistics provider.
- Interact with customer: take orders with use of JDE and AS400, resolve problems, answer customer questions and concerns.
- Approve and release detention invoices for carriers in the AS400 system in addition to printing and mailing to the trucking company.
- Track information to determine when they will receive their shipments and troubleshoot any issues that arise.
- Maintain customer RMA information files per company guidelines.
- Collaborate in updating and documenting company's RMA processing procedures.
- Generate additional sales with existing customers by upselling veterinarians on special promotions or additional vaccines or pharmaceuticals.
Customer care coordinator skills and personality traits
We calculated that 18% of Customer Care Coordinators are proficient in Customer Care, Home Health, and Functional Mobility. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Customer Care Coordinators that have these skills listed on their resume here:
- Customer Care, 18%
Appointed by senior Management from Customer Care Representative to Coordinator position; 100 accuracy with researching and resolving customer inquiries.
- Home Health, 14%
Answered phone calls regarding referrals Made phone calls regarding insurance claims and home health episodes.
- Functional Mobility, 7%
Request, collect, and review order documents to include Functional Mobility Evaluation and Letter of Medical Necessity.
- Patients, 7%
Worked closely with Respiratory Therapist in order to provide correct oxygen delivery system for patients.
- Service Calls, 5%
Analyzed system performance metrics and scheduled warranty service calls as necessary to maintain system performance guaranty.
- Outbound Calls, 4%
Place outbound calls to customers nationwide on behalf of dealers (Toyota, Honda, Suzuki, & etc.)
"customer care," "home health," and "functional mobility" are among the most common skills that customer care coordinators use at work. You can find even more customer care coordinator responsibilities below, including:
Communication skills. One of the key soft skills for a customer care coordinator to have is communication skills. You can see how this relates to what customer care coordinators do because "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, a customer care coordinator resume shows how customer care coordinators use communication skills: "experienced in problem solving, leadership and communications, sales training, and customer relations. "
Customer-service skills. Another skill that relates to the job responsibilities of customer care coordinators is customer-service skills. This skill is critical to many everyday customer care coordinator duties, as "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This example from a resume shows how this skill is used: "achievements-promoted to customer care delivery coordinator"
Interpersonal skills. A big part of what customer care coordinators do relies on "interpersonal skills." You can see how essential it is to customer care coordinator responsibilities because "representatives should be able to create positive interactions with customers." Here's an example of how this skill is used from a resume that represents typical customer care coordinator tasks: "displayed a reliable commitment to customer service with strong interpersonal skills, attentive listening and thorough and respectful problem solving. "
Listening skills. A commonly-found skill in customer care coordinator job descriptions, "listening skills" is essential to what customer care coordinators do. Customer care coordinator responsibilities rely on this skill because "representatives must listen carefully to ensure that they understand customers in order to assist them." You can also see how customer care coordinator duties rely on listening skills in this resume example: "excel in listening to patients needs. "
Patience. While "patience" is last on this skills list, don't underestimate its importance to customer care coordinator responsibilities. Much of what a customer care coordinator does relies on this skill, seeing as "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here is a resume example of how this skill is used in the everyday duties of customer care coordinators: "resolved escalated & volatile customer complaints with patience and empathy, ensuring one call resolution. "
The three companies that hire the most customer care coordinators are:
- ContinuumGlobal28 customer care coordinators jobs
- The TJX Companies23 customer care coordinators jobs
- UnitedHealth Group19 customer care coordinators jobs
Choose from 10+ customizable customer care coordinator resume templates
Build a professional customer care coordinator resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your customer care coordinator resume.
Compare different customer care coordinators
Customer care coordinator vs. Customer support representative
A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.
There are some key differences in the responsibilities of each position. For example, customer care coordinator responsibilities require skills like "customer care," "home health," "functional mobility," and "patients." Meanwhile a typical customer support representative has skills in areas such as "technical support," "windows," "work ethic," and "inbound phone calls." This difference in skills reveals the differences in what each career does.
Customer support representatives tend to make the most money working in the finance industry, where they earn an average salary of $38,928. In contrast, customer care coordinators make the biggest average salary, $45,066, in the finance industry.On average, customer support representatives reach similar levels of education than customer care coordinators. Customer support representatives are 0.5% less likely to earn a Master's Degree and 0.0% more likely to graduate with a Doctoral Degree.Customer care coordinator vs. Customer advisor
A customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits. Customer advisors document reports, resolve complaints, and process orders and payments. A customer advisor must have excellent organizational and communication skills to ensure the highest customer satisfaction and achieve the business' long-term goals and objectives.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that customer care coordinator responsibilities requires skills like "home health," "functional mobility," "patients," and "service calls." But a customer advisor might use other skills in their typical duties, such as, "excellent interpersonal," "persuasion," "multitasking," and "work ethic."
Customer advisors earn a lower average salary than customer care coordinators. But customer advisors earn the highest pay in the media industry, with an average salary of $34,880. Additionally, customer care coordinators earn the highest salaries in the finance with average pay of $45,066 annually.Average education levels between the two professions vary. Customer advisors tend to reach similar levels of education than customer care coordinators. In fact, they're 0.2% less likely to graduate with a Master's Degree and 0.0% less likely to earn a Doctoral Degree.Customer care coordinator vs. Customer specialist
A customer specialist is responsible for assisting customers with their needs and concerns about the products and services offered by the company, addressing their inquiries timely and accurately. Customer specialists evaluate the customers' issues and provide immediate solutions through remote communication. In some cases, a customer specialist may send technical staff to the customer's location for problems that cannot be resolved over the phone or e-mail. They also take orders from the customers, process their payments, and explain the features and functions of the product.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a customer care coordinator is likely to be skilled in "home health," "functional mobility," "service calls," and "fme," while a typical customer specialist is skilled in "customer transactions," "client facing," "customer loyalty," and "related training."
When it comes to education, customer specialists tend to earn similar degree levels compared to customer care coordinators. In fact, they're 0.3% more likely to earn a Master's Degree, and 0.0% more likely to graduate with a Doctoral Degree.Customer care coordinator vs. Customer service specialist
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Types of customer care coordinator
Updated January 8, 2025
