How To Become A Customer Care Executive: What It Is and Career Path

What is a customer care executive and how to become one

Updated January 8, 2025

3 min read

A customer care executive is in charge of providing customer support, often in the technology or finance industries. They make sure that all of the customer service provided by their company meets the highest quality standards.

A customer care executive is usually the person that develops customer service guidelines and writes them up for all employees to follow. They manage a whole team of customer care representatives, make sure that they are following established procedures, and encourage them to meet team goals. Of course, the customer care executive also leads by example and assists customers themselves. In order to succeed, they need excellent communication, interpersonal, and customer service skills.

There are many paths to becoming a customer care executive. Some choose to get a bachelor's or even a master's degree. Others do just fine with just an associate's degree or high school diploma. Most customer care executives do need plenty of experience providing customer service before they can supervise others. No matter how you get there, the role of a customer care executive is pretty sweet--it comes with an average annual salary of $107,673.

ScoreCustomer Care ExecutiveUS Average

Salary

3.3

Avg. Salary $42,569

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.5

Race

American Indian and Alaska Native 0.67%

Asian 7.53%

Black or African American 13.08%

Hispanic or Latino 17.35%

Unknown 5.77%

White 55.60%

Gender

female 60.14%

male 39.86%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a customer care executive

Explore customer care executive education requirements

Most common customer care executive degrees

Bachelor's

54.5 %

Master's

14.1 %

Associate

10.3 %

Start to develop specific customer care executive skills

Skills	Percentages
Home Health	33.14%
Process Improvement	11.44%
Post Sales	5.71%
Customer Complaints	4.91%
Customer Care	4.79%

Complete relevant customer care executive training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer care executives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer care executive based on U.S. Bureau of Labor Statistics data and data from real customer care executive resumes.

Research customer care executive duties and responsibilities

Mentor newly train agents on how to troubleshoot Comcast issues and achieve expectations.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Provide informative one-on-one consultations to potential patients in a confident, respectful and professional manner to ensure a positive patient experience.
Assist in customer needs, transferring them to speak with pharmacists or other associates of the Humana team.

Get customer care executive experience

Generally, it takes 6-12 months to become a customer care executive. The most common roles before becoming a customer care executive include customer service representative, sales associate team lead and cashier.

Prepare your customer care executive resume

When your background is strong enough, you can start writing your customer care executive resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer care executive resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable customer care executive resume templates

Build a professional customer care executive resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer care executive resume.