There is more than meets the eye when it comes to being a customer care executive. For example, did you know that they make an average of $33.42 an hour? That's $69,504 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer care executives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, communication skills and listening skills.
When it comes to the most important skills required to be a customer care executive, we found that a lot of resumes listed 12.2% of customer care executives included process improvement, while 10.9% of resumes included customer service, and 8.0% of resumes included technical support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer care executive job title. But what industry to start with? Most customer care executives actually find jobs in the health care and technology industries.
If you're interested in becoming a customer care executive, one of the first things to consider is how much education you need. We've determined that 38.2% of customer care executives have a bachelor's degree. In terms of higher education levels, we found that 26.9% of customer care executives have master's degrees. Even though most customer care executives have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer care executive. When we researched the most common majors for a customer care executive, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on customer care executive resumes include high school diploma degrees or diploma degrees.
You may find that experience in other jobs will help you become a customer care executive. In fact, many customer care executive jobs require experience in a role such as customer service representative. Meanwhile, many customer care executives also have previous career experience in roles such as sales associate or cashier.
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As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a customer care executive can determine their career goals through the career progression. For example, they could start out with a role such as team leader, progress to a title such as supervisor and then eventually end up with the title sales manager.
|Top Careers Before Customer Care Executive|
Sales Associate8.6 %
|Top Careers After Customer Care Executive|
Team Leader10.1 %
Assistant Manager7.4 %
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Hispanic or Latino13.5 %
|Foreign Languages Spoken|
Grand Rapids Community College11.1 %
Grand Valley State University9.5 %
Southern Illinois University Carbondale7.9 %
Aquinas College (Michigan)6.3 %
High School Diploma12.8 %
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 12.2% of customer care executives listed process improvement on their resume, but soft skills such as computer skills and communication skills are important as well.