Customer care executive vs customer account executive

The differences between customer care executives and customer account executives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care executive and a customer account executive. Additionally, a customer account executive has an average salary of $61,741, which is higher than the $42,569 average annual salary of a customer care executive.

The top three skills for a customer care executive include home health, process improvement and post sales. The most important skills for a customer account executive are quality customer service, customer accounts, and inbound calls.

Customer care executive vs customer account executive overview

	Customer Care Executive	Customer Account Executive
Yearly salary	$42,569	$61,741
Hourly rate	$20.47	$29.68
Growth rate	-4%	-4%
Number of jobs	257,769	277,757
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 41%
Average age	40	40
Years of experience	12	12

What does a customer care executive do?

Customer care executives are professionals who have expertise in customer service and are responsible for the success of a business enterprise. The executives manage teams of customer care representatives in huge organizations. They recruit and train their teams, establish a training program, and work in a corporate home setting. Among their other duties include the development of customer care protocol, management of escalated customer issues, and meeting the established customer care standards. Typically, they are employed in any industry involved in business-to-customer sales.

What does a customer account executive do?

The role of account executives is to support both new and existing client accounts. They are responsible for building and maintaining positive relationships with new and existing clients. They are often the point of contact for brand teams and clients. They are expected to fulfill other duties and responsibilities, which include developing new business prospects, designing and maintaining account plans for clients, and coordinating account activities. To become a successful account executive, you should have excellent strategic planning skills, solid sales skills, and attention to detail.

Customer care executive vs customer account executive salary

Customer care executives and customer account executives have different pay scales, as shown below.

	Customer Care Executive	Customer Account Executive
Average salary	$42,569	$61,741
Salary range	Between $18,000 And $100,000	Between $26,000 And $143,000
Highest paying City	-	Boston, MA
Highest paying state	-	Alaska
Best paying company	-	Okta
Best paying industry	-	Telecommunication

Differences between customer care executive and customer account executive education

There are a few differences between a customer care executive and a customer account executive in terms of educational background:

	Customer Care Executive	Customer Account Executive
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 41%
Most common major	Business	Business
Most common college	-	-

Customer care executive vs customer account executive demographics

Here are the differences between customer care executives' and customer account executives' demographics:

	Customer Care Executive	Customer Account Executive
Average age	40	40
Gender ratio	Male, 39.9% Female, 60.1%	Male, 40.6% Female, 59.4%
Race ratio	Black or African American, 13.1% Unknown, 5.8% Hispanic or Latino, 17.4% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 14.5% Unknown, 5.3% Hispanic or Latino, 17.6% Asian, 6.8% White, 55.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care executive and customer account executive duties and responsibilities

Customer care executive example responsibilities.

Mentor newly train agents on how to troubleshoot Comcast issues and achieve expectations.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Provide informative one-on-one consultations to potential patients in a confident, respectful and professional manner to ensure a positive patient experience.
Assist in customer needs, transferring them to speak with pharmacists or other associates of the Humana team.

Customer account executive example responsibilities.

Manage produce cleanliness and preparation.
Show compassion and sympathy with problems.
Assist customers with making transactions and bundling services.
Work with various programs on a windows base system.
Secure long- lasting relationships with Comcast and its clients.
Monitor outages and maintenance windows by tracking nodes and affect accounts.

Customer care executive vs customer account executive skills

Common customer care executive skills

Home Health, 33%
Process Improvement, 11%
Post Sales, 6%
Customer Complaints, 5%
Customer Care, 5%
Business Development, 4%

Common customer account executive skills

Quality Customer Service, 14%
Customer Accounts, 10%
Inbound Calls, 9%
Technical Support, 7%
Customer Satisfaction, 5%
Customer Inquiries, 4%

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Office and Administrative Industry
Customer Care Executive
Customer Care Executive vs Customer Account Executive

Updated January 8, 2025

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