Customer care executive vs customer care associate

The differences between customer care executives and customer care associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care executive and a customer care associate. Additionally, a customer care executive has an average salary of $42,569, which is higher than the $33,115 average annual salary of a customer care associate.

The top three skills for a customer care executive include home health, process improvement and post sales. The most important skills for a customer care associate are customer care, patients, and customer service.

Customer care executive vs customer care associate overview

	Customer Care Executive	Customer Care Associate
Yearly salary	$42,569	$33,115
Hourly rate	$20.47	$15.92
Growth rate	-4%	-4%
Number of jobs	257,769	250,296
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 39%
Average age	40	40
Years of experience	12	12

What does a customer care executive do?

Customer care executives are professionals who have expertise in customer service and are responsible for the success of a business enterprise. The executives manage teams of customer care representatives in huge organizations. They recruit and train their teams, establish a training program, and work in a corporate home setting. Among their other duties include the development of customer care protocol, management of escalated customer issues, and meeting the established customer care standards. Typically, they are employed in any industry involved in business-to-customer sales.

What does a customer care associate do?

A customer care associate's role focuses on providing customer support and service, ensuring optimal services and client satisfaction. Their responsibilities typically revolve around assisting walk-in customers by answering inquiries, offering recommendations or alternatives, and informing them of any promos or discounts. It is essential to devise strategies to identify customer needs, providing them as needed. Furthermore, a customer care associate may answer inquiries made through calls or correspondence, make reservations, handle complaints or concerns, and resolve them according to the company's policies and regulations.

Customer care executive vs customer care associate salary

Customer care executives and customer care associates have different pay scales, as shown below.

	Customer Care Executive	Customer Care Associate
Average salary	$42,569	$33,115
Salary range	Between $18,000 And $100,000	Between $24,000 And $43,000
Highest paying City	-	San Diego, CA
Highest paying state	-	California
Best paying company	-	Centennial Bank
Best paying industry	-	Insurance

Differences between customer care executive and customer care associate education

There are a few differences between a customer care executive and a customer care associate in terms of educational background:

	Customer Care Executive	Customer Care Associate
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	-	-

Customer care executive vs customer care associate demographics

Here are the differences between customer care executives' and customer care associates' demographics:

	Customer Care Executive	Customer Care Associate
Average age	40	40
Gender ratio	Male, 39.9% Female, 60.1%	Male, 30.1% Female, 69.9%
Race ratio	Black or African American, 13.1% Unknown, 5.8% Hispanic or Latino, 17.4% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.7% White, 56.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care executive and customer care associate duties and responsibilities

Customer care executive example responsibilities.

Mentor newly train agents on how to troubleshoot Comcast issues and achieve expectations.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Provide informative one-on-one consultations to potential patients in a confident, respectful and professional manner to ensure a positive patient experience.
Assist in customer needs, transferring them to speak with pharmacists or other associates of the Humana team.

Customer care associate example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Verify HIPAA member information, update members account, expedite payments, explain health and dental plan benefits options.
Answer inbound calls assisting customers with billing questions, troubleshoot for customers, and assist customers with service plans and upgrading packages
Receive inbound provider calls at a call center regarding patients medical insurance benefits and eligibility, edit and process Medicare claims.
Provide superior customer service to inbound calls from DirecTV customers regarding their schedule service/install appointment.

Customer care executive vs customer care associate skills

Common customer care executive skills

Home Health, 33%
Process Improvement, 11%
Post Sales, 6%
Customer Complaints, 5%
Customer Care, 5%
Business Development, 4%

Common customer care associate skills

Customer Care, 21%
Patients, 16%
Customer Service, 7%
Telephone Inquiries, 6%
Customer Support, 5%
Home Health, 3%

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Office and Administrative Industry
Customer Care Executive
Customer Care Executive vs Customer Care Associate

Updated January 8, 2025

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