Customer care executive vs customer care coordinator

The differences between customer care executives and customer care coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care executive and a customer care coordinator. Additionally, a customer care executive has an average salary of $42,569, which is higher than the $40,661 average annual salary of a customer care coordinator.

The top three skills for a customer care executive include home health, process improvement and post sales. The most important skills for a customer care coordinator are customer care, home health, and functional mobility.

Customer care executive vs customer care coordinator overview

	Customer Care Executive	Customer Care Coordinator
Yearly salary	$42,569	$40,661
Hourly rate	$20.47	$19.55
Growth rate	-4%	-4%
Number of jobs	257,769	259,694
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a customer care executive do?

Customer care executives are professionals who have expertise in customer service and are responsible for the success of a business enterprise. The executives manage teams of customer care representatives in huge organizations. They recruit and train their teams, establish a training program, and work in a corporate home setting. Among their other duties include the development of customer care protocol, management of escalated customer issues, and meeting the established customer care standards. Typically, they are employed in any industry involved in business-to-customer sales.

What does a customer care coordinator do?

A customer care coordinator is responsible for providing the highest customer service to customers by responding to their inquiries and resolving their concerns regarding the services and products offered by the company. Customer care coordinators handle complaints by processing replacements and issuing refunds as needed. They also develop techniques to sell services based on customers' needs and specifications to help the business generate more revenues and resources. A customer care coordinator must have excellent communication skills to ensure satisfaction and achieve business objectives.

Customer care executive vs customer care coordinator salary

Customer care executives and customer care coordinators have different pay scales, as shown below.

	Customer Care Executive	Customer Care Coordinator
Average salary	$42,569	$40,661
Salary range	Between $18,000 And $100,000	Between $31,000 And $53,000
Highest paying City	-	Bridgeport, CT
Highest paying state	-	New Jersey
Best paying company	-	Health Alliance
Best paying industry	-	Finance

Differences between customer care executive and customer care coordinator education

There are a few differences between a customer care executive and a customer care coordinator in terms of educational background:

	Customer Care Executive	Customer Care Coordinator
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer care executive vs customer care coordinator demographics

Here are the differences between customer care executives' and customer care coordinators' demographics:

	Customer Care Executive	Customer Care Coordinator
Average age	40	40
Gender ratio	Male, 39.9% Female, 60.1%	Male, 25.4% Female, 74.6%
Race ratio	Black or African American, 13.1% Unknown, 5.8% Hispanic or Latino, 17.4% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.9% Unknown, 5.2% Hispanic or Latino, 22.2% Asian, 6.4% White, 53.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care executive and customer care coordinator duties and responsibilities

Customer care executive example responsibilities.

Mentor newly train agents on how to troubleshoot Comcast issues and achieve expectations.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Provide informative one-on-one consultations to potential patients in a confident, respectful and professional manner to ensure a positive patient experience.
Assist in customer needs, transferring them to speak with pharmacists or other associates of the Humana team.

Customer care coordinator example responsibilities.

Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Re-created documents for the copy using Microsoft excel, PowerPoint and word.
Receive calls and help customers troubleshoot issues
Verify customers HIPAA information prior to discussing customer information.
Create and present PowerPoint presentations to medical professionals to generate a clear understanding of practice protocols.
Establish and maintain effective business relationships with contract manufacturing partners, third party warehouse provider, and third party logistics provider.

Customer care executive vs customer care coordinator skills

Common customer care executive skills

Home Health, 33%
Process Improvement, 11%
Post Sales, 6%
Customer Complaints, 5%
Customer Care, 5%
Business Development, 4%

Common customer care coordinator skills

Customer Care, 18%
Home Health, 14%
Functional Mobility, 7%
Patients, 7%
Service Calls, 5%
Outbound Calls, 4%

Customer Care Executive vs. similar jobs

Customer Care Executive related careers

Customer Care Executive related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Customer Care Executive
Customer Care Executive vs Customer Care Coordinator

Updated January 8, 2025

Browse office and administrative jobs