Customer care executive vs customer care manager

The differences between customer care executives and customer care managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a customer care executive, becoming a customer care manager takes usually requires 4-6 years. Additionally, a customer care executive has an average salary of $42,569, which is higher than the $41,181 average annual salary of a customer care manager.

The top three skills for a customer care executive include home health, process improvement and post sales. The most important skills for a customer care manager are patients, home health, and social work.

Customer care executive vs customer care manager overview

	Customer Care Executive	Customer Care Manager
Yearly salary	$42,569	$41,181
Hourly rate	$20.47	$19.80
Growth rate	-4%	8%
Number of jobs	257,769	129,140
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 59%
Average age	40	47
Years of experience	12	6

What does a customer care executive do?

Customer care executives are professionals who have expertise in customer service and are responsible for the success of a business enterprise. The executives manage teams of customer care representatives in huge organizations. They recruit and train their teams, establish a training program, and work in a corporate home setting. Among their other duties include the development of customer care protocol, management of escalated customer issues, and meeting the established customer care standards. Typically, they are employed in any industry involved in business-to-customer sales.

What does a customer care manager do?

A customer care manager is primarily in charge of the customer care team that ensures that all clients are satisfied with a company's products and services. Moreover, a customer care manager's responsibilities typically revolve around conducting assessments of employee performances, resolving complex issues and concerns, managing schedules, delegating tasks, and producing progress reports and presentations. There are also instances when one must respond to calls and correspondence and report to supervisors. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals while implementing the company's policies and regulations.

Customer care executive vs customer care manager salary

Customer care executives and customer care managers have different pay scales, as shown below.

	Customer Care Executive	Customer Care Manager
Average salary	$42,569	$41,181
Salary range	Between $18,000 And $100,000	Between $28,000 And $59,000
Highest paying City	-	Olympia, WA
Highest paying state	-	Washington
Best paying company	-	Adobe
Best paying industry	-	Telecommunication

Differences between customer care executive and customer care manager education

There are a few differences between a customer care executive and a customer care manager in terms of educational background:

	Customer Care Executive	Customer Care Manager
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 59%
Most common major	Business	Business
Most common college	-	California State University - Bakersfield

Customer care executive vs customer care manager demographics

Here are the differences between customer care executives' and customer care managers' demographics:

	Customer Care Executive	Customer Care Manager
Average age	40	47
Gender ratio	Male, 39.9% Female, 60.1%	Male, 38.1% Female, 61.9%
Race ratio	Black or African American, 13.1% Unknown, 5.8% Hispanic or Latino, 17.4% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	8%

Differences between customer care executive and customer care manager duties and responsibilities

Customer care executive example responsibilities.

Mentor newly train agents on how to troubleshoot Comcast issues and achieve expectations.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Provide informative one-on-one consultations to potential patients in a confident, respectful and professional manner to ensure a positive patient experience.
Assist in customer needs, transferring them to speak with pharmacists or other associates of the Humana team.

Customer care manager example responsibilities.

Create and manage department documentation to meet ISO and FDA regulations.
Manage and complete projects that are assigned to the CSM group.
Plan, organize and manage all Medicare and Medicaid call center activities.
Manage relationships with vendors including, vendor selection, contract negotiations, escalations and SLA oversight and remediation.
Lead the redesign of IVR functionality leading to $700K in annual savings and less than a year ROI.
Manage customer communication, RMA program, key supplier performance audits and quarterly QBRs, and internal audits with major accounts.

Customer care executive vs customer care manager skills

Common customer care executive skills

Home Health, 33%
Process Improvement, 11%
Post Sales, 6%
Customer Complaints, 5%
Customer Care, 5%
Business Development, 4%

Common customer care manager skills

Patients, 16%
Home Health, 12%
Social Work, 11%
Community Resources, 8%
Discharge Planning, 6%
Data Entry, 4%

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Office and Administrative Industry
Customer Care Executive
Customer Care Executive vs Customer Care Manager

Updated January 8, 2025

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