Customer care executive vs customer service senior associate

The differences between customer care executives and customer service senior associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer care executive and a customer service senior associate. Additionally, a customer service senior associate has an average salary of $45,025, which is higher than the $42,569 average annual salary of a customer care executive.

The top three skills for a customer care executive include home health, process improvement and post sales. The most important skills for a customer service senior associate are data entry, customer service associates, and customer inquiries.

Customer care executive vs customer service senior associate overview

	Customer Care Executive	Customer Service Senior Associate
Yearly salary	$42,569	$45,025
Hourly rate	$20.47	$21.65
Growth rate	-4%	-4%
Number of jobs	257,769	207,805
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 46%
Average age	40	40
Years of experience	12	12

What does a customer care executive do?

Customer care executives are professionals who have expertise in customer service and are responsible for the success of a business enterprise. The executives manage teams of customer care representatives in huge organizations. They recruit and train their teams, establish a training program, and work in a corporate home setting. Among their other duties include the development of customer care protocol, management of escalated customer issues, and meeting the established customer care standards. Typically, they are employed in any industry involved in business-to-customer sales.

What does a customer service senior associate do?

A customer service senior associate provides support and assistance to clients through calls, correspondence, or face-to-face interactions. They are responsible for responding to inquiries, discussing product or service specifications, helping them understand procedures, providing step-by-step instructions, or referring other services when necessary. They also maintain logs of all transactions and report to managers regularly. Additionally, as a customer service senior associate, it is essential to empower and serve as a mentor to junior associates in reaching team objectives while promoting company policies and standards.

Customer care executive vs customer service senior associate salary

Customer care executives and customer service senior associates have different pay scales, as shown below.

	Customer Care Executive	Customer Service Senior Associate
Average salary	$42,569	$45,025
Salary range	Between $18,000 And $100,000	Between $21,000 And $95,000
Highest paying City	-	Washington, DC
Highest paying state	-	Maryland
Best paying company	-	Nebraska Medicine
Best paying industry	-	-

Differences between customer care executive and customer service senior associate education

There are a few differences between a customer care executive and a customer service senior associate in terms of educational background:

	Customer Care Executive	Customer Service Senior Associate
Most common degree	Bachelor's Degree, 54%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Customer care executive vs customer service senior associate demographics

Here are the differences between customer care executives' and customer service senior associates' demographics:

	Customer Care Executive	Customer Service Senior Associate
Average age	40	40
Gender ratio	Male, 39.9% Female, 60.1%	Male, 34.0% Female, 66.0%
Race ratio	Black or African American, 13.1% Unknown, 5.8% Hispanic or Latino, 17.4% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 7.8% White, 56.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between customer care executive and customer service senior associate duties and responsibilities

Customer care executive example responsibilities.

Mentor newly train agents on how to troubleshoot Comcast issues and achieve expectations.
Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
Provide informative one-on-one consultations to potential patients in a confident, respectful and professional manner to ensure a positive patient experience.
Assist in customer needs, transferring them to speak with pharmacists or other associates of the Humana team.

Customer service senior associate example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Receive and process payments on POS system and MPOS systems.
Answer incoming calls on multi-line phones from providers, insures, and retirees with and without Medicare.
Research and resolve patient inquiries concerning Medicare coverage.
Help troubleshoot when technical problems arouse.

Customer care executive vs customer service senior associate skills

Common customer care executive skills

Home Health, 33%
Process Improvement, 11%
Post Sales, 6%
Customer Complaints, 5%
Customer Care, 5%
Business Development, 4%

Common customer service senior associate skills

Data Entry, 10%
Customer Service Associates, 7%
Customer Inquiries, 7%
Customer Calls, 4%
Financial Transactions, 4%
Customer Complaints, 3%

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Office and Administrative Industry
Customer Care Executive
Customer Care Executive vs Customer Service Senior Associate

Updated January 8, 2025

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