Customer care executive demographics and statistics in the US
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Customer care executive demographics by:
Customer care executive gender statistics
60.1% of customer care executives are women and 39.9% of customer care executives are men.
- Female, 60.1%
- Male, 39.9%
Customer care executive gender ratio
| Gender | Percentages |
|---|---|
| Female | 60.1% |
| Male | 39.9% |
Customer care executive gender pay gap
Women earn 89¢ for every $1 earned by men
Male income
$50,521
Female income
$44,948
Customer care executive gender ratio over time
This data breaks down the percentage of men and women in customer care executive positions over time. Currently, 60.1% of customer care executives are female.
Customer care executive gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 38.00% | 62.00% |
| 2011 | 37.84% | 62.16% |
| 2012 | 39.48% | 60.52% |
| 2013 | 39.96% | 60.04% |
| 2014 | 40.52% | 59.48% |
| 2015 | 40.39% | 59.61% |
| 2016 | 41.00% | 59.00% |
| 2017 | 41.47% | 58.53% |
| 2018 | 40.05% | 59.95% |
| 2019 | 39.58% | 60.42% |
| 2020 | 40.27% | 59.73% |
| 2021 | 39.86% | 60.14% |
Customer care executive related jobs gender ratio
We compared customer care executives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Care Executive | 40% | 60% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer care executive demographics by race
The most common ethnicity among customer care executives is White, which makes up 55.6% of all customer care executives. Comparatively, 17.4% of customer care executives are Hispanic or Latino and 13.1% of customer care executives are Black or African American.
- White, 55.6%
- Hispanic or Latino, 17.4%
- Black or African American, 13.1%
- Asian, 7.5%
- Unknown, 5.8%
- American Indian and Alaska Native, 0.6%
Customer care executive race
| Customer care executive race | Percentages |
|---|---|
| White | 55.6% |
| Hispanic or Latino | 17.4% |
| Black or African American | 13.1% |
| Asian | 7.5% |
| Unknown | 5.8% |
| American Indian and Alaska Native | 0.6% |
Customer care executive race and ethnicity over time
See how customer care executive racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer care executive race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.00% | 13.34% | 6.81% | 13.40% |
| 2011 | 62.72% | 13.63% | 6.95% | 13.28% |
| 2012 | 61.91% | 13.51% | 6.76% | 14.13% |
| 2013 | 62.26% | 13.35% | 6.93% | 13.80% |
| 2014 | 61.64% | 13.29% | 7.24% | 13.99% |
| 2015 | 61.03% | 13.03% | 7.02% | 15.10% |
| 2016 | 60.14% | 13.52% | 7.27% | 15.00% |
| 2017 | 61.05% | 12.94% | 7.23% | 14.82% |
| 2018 | 60.87% | 12.52% | 7.40% | 15.21% |
| 2019 | 60.47% | 12.72% | 7.21% | 15.72% |
| 2020 | 57.91% | 12.12% | 7.36% | 16.33% |
| 2021 | 55.60% | 13.08% | 7.53% | 17.35% |
Customer care executive wage gap by race
According to our data, asian customer care executives have the highest average salary compared to other ethnicities. Black or african american customer care executives have the lowest average salary at $48,789.
| Ethnicity | Salary |
|---|---|
| Unknown | $49,016 |
| White | $50,820 |
| Black or African American | $48,789 |
| Asian | $53,797 |
| Hispanic or Latino | $50,338 |
Average customer care executive age
See how the average age of customer care executives varies based on ethnicity and gender.
Male
Female
Customer care executive age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer care executive age breakdown
The average age of customer care executives is 40+ years years old, representing 49% of the customer care executive population.
Customer care executive age breakdown
| Customer Care Executive Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer care executive educational attainment
The most common degree for customer care executives is bachelor's degree, with 54% of customer care executives earning that degree. The second and third most common degree levels are master's degree degree at 14% and master's degree degree at 10%.
- Bachelor's, 54%
- Master's, 14%
- Associate, 10%
- Diploma, 10%
- Other Degrees, 12%
Customer care executives by degree level
| Customer care executive degree | Percentages |
|---|---|
| Bachelor's | 54% |
| Master's | 14% |
| Associate | 10% |
| Diploma | 10% |
| Other Degrees | 12% |
Customer care executive jobs you might like
Customer care executive wage gap by degree level
According to the data, customer care executives with a Master's degree earn more than those without, at $71,186 annually. With a Bachelor's degree, customer care executives earn a median annual income of $62,477 compared to $46,152 for customer care executives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $71,186 |
| High School Diploma or Less | $41,251 |
| Bachelor's Degree | $62,477 |
| Some College/ Associate Degree | $46,152 |
Customer care executive employment statistics
Company size where customer care executives work
Below, you can see the size of companies where customer care executives work.
Customer care executive jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 11% |
| 100 - 500 employees | 16% |
| 500 - 1,000 employees | 11% |
| 1,000 - 10,000 employees | 21% |
| > 10,000 employees | 39% |
Customer care executive jobs by industry
The most common industries for customer care executives are technology, professional and finance.
Customer care executive industry statistics
| Industry | Percentages |
|---|---|
| Technology | 21% |
| Fortune 500 | 17% |
| Professional | 12% |
| Finance | 11% |
| Health Care | 7% |
| Retail | 6% |
| Transportation | 4% |
| Telecommunication | 4% |
| Internet | 3% |
| Media | 2% |
| Start-up | 2% |
| Non Profits | 2% |
| Utilities | 2% |
| Automotive | 2% |
| Hospitality | 2% |
| Manufacturing | 1% |
| Real Estate | 1% |
| Insurance | 1% |
Customer care executive turnover and employment statistics
Customer care executive unemployment rate over time
The unemployment rate for customer care executives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer care executive unemployment rate by year
| Year | Customer care executive unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer care executive tenure
The average customer care executive stays at their job for 1-2 years, based on the 1,002 customer care executives resumes in Zippia's database.
Customer care executive tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 32% |
| 1-2 years | 41% |
| 3-4 years | 11% |
| 5-7 years | 9% |
| 8-10 years | 3% |
| 11+ years | 3% |
Customer care executive LGBT ratio compared to similar jobs
Review the percent of customer care executives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Data Entry/Data Coordinator | 5.53% | 93,283 |
| Welfare Eligibility Interviewer | 6.73% | 1,877 |
| Customer Care Executive | 7.19% | - |
| Card Filer | 8.60% | 366 |
| Charge Authorizer | 8.99% | 8,729 |
| Catalog Library Assistant | 11.16% | 1,068 |
| Receptionist/Human Resources Assistant | 15.31% | 63,704 |
Similar customer care executive jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Data Entry/Data Coordinator | 5.53% | 93,283 |
| Welfare Eligibility Interviewer | 6.73% | 1,877 |
| Card Filer | 8.60% | 366 |
| Charge Authorizer | 8.99% | 8,729 |
| Catalog Library Assistant | 11.16% | 1,068 |
| Receptionist/Human Resources Assistant | 15.31% | 63,704 |
Foreign languages spoken by customer care executives
The most common foreign language among customer care executives is Spanish at 24.5%. The second-most popular foreign language spoken is Hindi at 13.2% and French is the third-most popular at 9.4%.
- Spanish, 24.5%
- Hindi, 13.2%
- French, 9.4%
- Croatian, 5.7%
- Bosnian, 5.7%
- Other, 41.5%
Customer care executive languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 24.5% |
| Hindi | 13.2% |
| French | 9.4% |
| Croatian | 5.7% |
| Bosnian | 5.7% |
| Other | 41.5% |
