How to hire a customer care executive

How to hire a customer care executive, step by step

Here's a step-by-step customer care executive hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer care executive job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer care executive
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your customer care executive job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a customer care executive for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a customer care executive to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a customer care executive that fits the bill.

   This list presents customer care executive salaries for various positions.

   Type of Customer Care Executive	Description	Hourly rate
   Customer Care Executive	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$8-48
   Lead Customer Service Representative	A lead customer service representative is responsible for managing a group of customer service staff to assist in daily operations and help with customer issues. Lead customer service representatives manage high-level customer complaints and provide immediate resolution and disputes... Show more	$10-27
   Customer Service Team Lead	A customer service team lead is responsible for managing a group of customer service agents. They monitor their tasks and productivity and report the team's performance to senior management... Show more	$13-22

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Home Health
   • Process Improvement
   • Post Sales
   • Customer Complaints
   • Customer Care
   • Business Development
   • Customer Support
   • Quality Customer Service
   • Inbound Calls
   • Customer Interaction
   • Customer Accounts
   • Hotel Reservations
   • Customer Satisfaction
   • Outbound Calls

   Check all skills

   Responsibilities:

   • Mentor newly train agents on how to troubleshoot Comcast issues and achieve expectations.
   • Guide patients and families through the procedural data-points necessary for achieving success in all aspects of the post-inpatient/post-treatment re-learning and stabilization process
   • Provide informative one-on-one consultations to potential patients in a confident, respectful and professional manner to ensure a positive patient experience.
   • Assist in customer needs, transferring them to speak with pharmacists or other associates of the Humana team.

3. Make a budget

   Including a salary range in your customer care executive job description is one of the best ways to attract top talent. A customer care executive can vary based on:

   • Location. For example, customer care executives' average salary in mississippi is 62% less than in massachusetts.
   • Seniority. Entry-level customer care executives 82% less than senior-level customer care executives.
   • Certifications. A customer care executive with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a customer care executive's salary.

   Average customer care executive salary

   $42,569yearly

   $20.47 hourly rate

   ---

   Entry-level customer care executive salary

   $18,000 yearly salary

   Updated December 17, 2025

4. Writing a customer care executive job description

   A customer care executive job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a customer care executive job description:

   Customer care executive job description example

   95295
   
   **Location: Glasgow/Manchester/Flexible**
   
   **Closing date: 16th October 2022**
   
   **The opportunity: **
   
   The Customer Executive will provide a quality focused claims service and is responsible for ensuring the effective and prompt settlement of claims notified to the Zurich's Property Claims function. Please note that this role is based out of our Glasgow and Manchester locations, however we are open to flexibility for top-talent individuals across the UK.
   
   This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time.
   
   **What will you be doing?**
   
   + Delighting Zurich's customer and brokers by delivering bespoke and tailored outcomes to the customer's own needs.
   
   + Contributing to Zurich's Net Promotor Scores as evidenced by customer feedback.
   
   + Ensuring effective and prompt settlement of claims in the business area.
   
   + Investigate and negotiate claims within defined authority limits.
   
   + Setting of accurate case reserves.
   
   + Contribute to high level technical output from Team.
   
   + Contribute to a positive and supportive Team culture.
   
   + Promptly handle and resolve all claims enquiries from customers, brokers and third parties
   
   **What are we looking for?**
   
   + Driven customer focused professionals looking to drive performance in all areas with energy and pace.
   
   + Numeracy and literacy skills qualified to A level or equivalent.
   
   + Computer-literate with working knowledge of Outlook and MS office
   
   + Proactive and innovative approach to claim solutions from working within technical claims environment.
   
   + Relevant business/industry qualification is advantageous but not essential.
   
   + Knowledge and experience in an insurance claims environment is advantageous but not essential.
   
   + A team player with the ability to deliver excellent customer service
   
   **What will you get in return?**
   
   As well as a competitive salary we also offer an excellent lifestyle benefits package which includes:
   
   + 12% company pension contribution (employee contribution optional)
   
   + 25 days holiday plus an additional 3 volunteering days
   
   + Annual company bonuses
   
   + Contribution to medical cover
   
   + Discounted technology offers
   
   + Virtual GP appointments
   
   + Discounted gym membership,
   
   + Free flu jab
   
   + Discounted gadget insurance
   
   At Zurich we will consider requests for flexible working on hiring. Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. Please talk to us at interview about the flexibility you may need.
   
   **Who we are:**
   
   With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best.
   
   You'll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.
   
   **Our Culture:**
   
   At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers and we want our employee base to reflect that.
   
   Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.
   
   With the above in mind we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.
   
   We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.
   
   We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.
   
   **So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.**
   
   EOE Disability / Veterans

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5. Post your job

   There are a few common ways to find customer care executives for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your customer care executive job on Zippia to find and recruit customer care executive candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit customer care executives, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer care executive

   Once you've decided on a perfect customer care executive candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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