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Working as a Customer Care Manager

Customer care is all about giving attention to your customers' unique demands and ensuring you retain your customers. Whether your business is going through good economic times or bad times, it is important to focus on customer care.

Customer care depends on your customer service department. Keeping the significance of customer care, organizations invest resources in this department, including hiring a customer care manager. After all, they need someone to handle their customer care team, isn't it? The customer care manager's main duty is to lead the customer care team, ensuring the best customer care services and reach other goals.

Their list of responsibilities includes making the team's progress reports and presentations, examining the team's performance, managing schedules, and resolving concerns and sophisticated issues of employees. They report to supervisors and answer calls and correspondence.

As you will be playing an important role in the business, you will get $29.42 per hour as a reward. To get hired, you require a bachelor's or master's level education with a business or nursing major. These professionals are best suited in the retail and technology industries.

There is more than meets the eye when it comes to being a customer care manager. For example, did you know that they make an average of $29.42 an hour? That's $61,191 a year!

What Does a Customer Care Manager Do

When it comes to the most important skills required to be a customer care manager, we found that a lot of resumes listed 11.9% of customer care managers included procedures, while 9.0% of resumes included communication, and 8.7% of resumes included community resources. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer care manager job title. But what industry to start with? Most customer care managers actually find jobs in the technology and retail industries.

How To Become a Customer Care Manager

If you're interested in becoming a customer care manager, one of the first things to consider is how much education you need. We've determined that 43.5% of customer care managers have a bachelor's degree. In terms of higher education levels, we found that 19.7% of customer care managers have master's degrees. Even though most customer care managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer care manager. When we researched the most common majors for a customer care manager, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on customer care manager resumes include associate degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a customer care manager. In fact, many customer care manager jobs require experience in a role such as customer service representative. Meanwhile, many customer care managers also have previous career experience in roles such as customer service manager or staff nurse.

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Average Salary$61,191
Job Growth Rate8%

Customer Care Manager Career Paths

Top Careers Before Customer Care Manager

Top Careers After Customer Care Manager

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Average Salary for a Customer Care Manager

Customer Care Managers in America make an average salary of $61,191 per year or $29 per hour. The top 10 percent makes over $101,000 per year, while the bottom 10 percent under $36,000 per year.
Average Salary
$61,191

Best Paying Cities

City
Average Salary
San Francisco, CA
Salary Range72k - 165k$109k$109,386
Seattle, WA
Salary Range58k - 116k$83k$82,864
New York, NY
Salary Range51k - 100k$72k$72,014
Beaverton, OR
Salary Range48k - 101k$70k$70,431
Newton, MA
Salary Range50k - 97k$70k$70,210
Corpus Christi, TX
Salary Range46k - 103k$70k$69,659
$28k
$165k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
BH Care Manager I or II (Work Hours ARE PST)
BH Care Manager I or II (Work Hours ARE PST)
Anthem, Inc.
Anthem, Inc.
01/30/2021
01/30/2021
$59,55601/30/2021
$59,556
BH Care Manager I or II (Work Hours ARE PST)
BH Care Manager I or II (Work Hours ARE PST)
Anthem, Inc.
Anthem, Inc.
01/30/2021
01/30/2021
$59,55601/30/2021
$59,556
BH Care Manager I or II (Work Hours ARE PST)
BH Care Manager I or II (Work Hours ARE PST)
Anthem, Inc.
Anthem, Inc.
01/30/2021
01/30/2021
$59,55601/30/2021
$59,556
BH Care Manager I or II (Work Hours ARE PST)
BH Care Manager I or II (Work Hours ARE PST)
Anthem, Inc.
Anthem, Inc.
01/29/2021
01/29/2021
$59,55601/29/2021
$59,556
Harp Care Manager
Harp Care Manager
Metroplus Health Plan Inc.
Metroplus Health Plan Inc.
01/24/2021
01/24/2021
$78,00001/24/2021
$78,000
See More Recent Salaries

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Customer Care Manager Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Care Manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Care Manager Resume

At Zippia, we went through countless Customer Care Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Customer Care Manager Demographics

Gender

female

58.2 %

male

37.1 %

unknown

4.7 %

Ethnicity

White

65.0 %

Hispanic or Latino

15.1 %

Black or African American

10.9 %

Foreign Languages Spoken

Spanish

61.7 %

French

8.1 %

Italian

4.7 %
See More Demographics

Customer Care Manager Education

Majors

Business
29.0 %
Nursing
17.2 %

Degrees

Bachelors

43.5 %

Masters

19.7 %

Associate

14.7 %

Top Colleges for Customer Care Managers

1. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. University of Minnesota - Twin Cities

Minneapolis, MN • Public

In-State Tuition
$14,760
Enrollment
31,451

4. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

5. Western Carolina University

Cullowhee, NC • Public

In-State Tuition
$3,926
Enrollment
9,835

6. University of Florida

Gainesville, FL • Public

In-State Tuition
$6,381
Enrollment
34,564

7. Duke University

Durham, NC • Private

In-State Tuition
$55,695
Enrollment
6,596

8. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Public

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Public

In-State Tuition
$18,454
Enrollment
40,108
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Care Manager

Best States For a Customer Care Manager

Some places are better than others when it comes to starting a career as a customer care manager. The best states for people in this position are California, Washington, New York, and Oregon. Customer care managers make the most in California with an average salary of $87,682. Whereas in Washington and New York, they would average $81,391 and $71,837, respectively. While customer care managers would only make an average of $71,716 in Oregon, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. California

Total Customer Care Manager Jobs:
2,667
Highest 10% Earn:
$170,000
Location Quotient:
1.08
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New York

Total Customer Care Manager Jobs:
1,338
Highest 10% Earn:
$132,000
Location Quotient:
1.33
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Massachusetts

Total Customer Care Manager Jobs:
812
Highest 10% Earn:
$129,000
Location Quotient:
1.27
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Care Manager Employers

1. AT&T
4.8
Avg. Salary: 
$65,025
Customer Care Managers Hired: 
121+
2. Raymours Furniture Company
4.8
Avg. Salary: 
$43,200
Customer Care Managers Hired: 
60+
3. Comcast
4.7
Avg. Salary: 
$62,834
Customer Care Managers Hired: 
54+
4. Brightstar
4.7
Avg. Salary: 
$53,166
Customer Care Managers Hired: 
48+
5. Sprint
4.4
Avg. Salary: 
$85,249
Customer Care Managers Hired: 
44+
6. Xerox
4.7
Avg. Salary: 
$99,196
Customer Care Managers Hired: 
37+
Updated October 2, 2020