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Become A Customer Care Manager

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Working As A Customer Care Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $52,630

    Average Salary

What Does A Customer Care Manager Do At Crown Equipment Corporation

* Oversee service and parts activities of the Customer Care team.
* Manage call flow and communication within the Parts and Service Departments to ensure customer satisfaction.
* Monitor internal and external service repair and maintenance assignments for quality, timeliness, efficiency and profitability.
* Monitor, adjust, and audit parts inventory levels.
* Participate in customer service for key accounts, complex transactions, and other extraordinary situations.
* Maintain direct contact with current and prospective customers.
* Address customer service issues.
* Recruit, select, train, and develop direct reports.
* Ensure compliance with all environmental and safety regulations.
* Track financial performance.
* Prepare budget for management approval

What Does A Customer Care Manager Do At Incomm

* Responsible for day-to-day planning and execution of customer service and project support to ensure customers receive superior customer care
* Responsible for personnel management including, but not limited to recruitment, training, performance management / appraisals, salary administration, terminations and a commitment to diversity
* Manage objectives, set priorities, meet deadlines, and organize projects (Inbound & Outbound campaigns)
* Maintain and report Customer Care performance metrics and manage the Customer
* Bilingual English/French or English/Spanish is required

What Does A Customer Care Manager Do At Warren Rupp, Inc.

* Responsibility for the leadership of Technical and Non
* Technical Phone Support including Technical Service Representatives, Program Manager, Customer Service/DispatchRepresentatives, Process Manager and Account Specialists to drive customer care to the next level
* Define strategies for organizational design, technologies needed, production standards, etc. to drive a best-in-class service and sales support team
* Identify and solve process issues to remove hidden factories and improve data integrity
* Create and implement performance management dashboards.corecards for employees to understand their business impact and drive results
* Partner with the Service Operations , Quality and Sales to understand customer needs, both internal and external, to understand staffing needs and business priorities
* Work directly with Engineering Leadership to create a proactive partnership for handling process or product changes and communication and deployment of such improvements
* Create and drive an escalation and priority management process to effectively address customer issues to ensure customer retention and satisfaction
* Stay current on new technologies and tools to enhance overall productivity in a customer support environment
* Update and facilitate training programs for internal teams and external technical partners
* Communicate effectively across the broader commercial organization on customer feedback and business issues.
* Be a key member of the commercial leadership team.
* Develop reports and report analytics to better understand business and team performance
* Manage staffing levels, capacity planning and budget accountability for Customer Care operations.
* Fostering an environment that drives employee satisfaction and performance through mentoring, empowerment and process creation and sustainment

What Does A Customer Care Manager Do At Corning Incorporated

* Supervise the day-to-day operations of Customer Care individuals in the performance of their responsibilities, ensuring compliance and responsiveness to customer requirements.
* This includes ownership of team development, succession planning, people and career development and performance management.
* Oversee the development and implementation of an optimized process workflow to drive efficiency and effectiveness.
* Establish and maintain internal network of commercial and operations contacts to ensure coordination with business sales strategy.
* Partner with Sales team to ensure accurate understanding of VOC and to reach agreement regarding roles and responsibilities across channels.
* Ensure robust customer/market cross training and the adoption of new processes and tools within assigned teams
* Develop and maintain key performance measures for assigned teams
* Support preparation of budget associated with appropriate staffing levels.
* Monitor and control expenditures as appropriate.
* Direct, motivate, develop, and support Team Leads or assigned personnel providing the tools and training necessary for success.
* Collaborate closely with other managers and team leaders within department to ensure strong service culture, idea sharing, and customer support, with the goal of achieving departmental performance metrics and growing all personnel.
* Represent voice of customer care on key initiatives including but not limited to system changes/upgrades, process changes, major customer integrations, acquisitions, etc.
* Demonstrate successful track record of change management and continuous improvement.
* Able to instruct, mentor, and develop change agents within department

What Does A Customer Care Manager Do At Intuit

* Oversee, support and challenge
* the design, implementation and maintenance of operational risk practices
* within the Consumer Group for existing and new services
* Champion a best in class
* contact operations center, creating ability to drive new services at scale
* Drive both
* transformational and event driven changes by focusing on organization
* design, leadership, culture, change management, communications and
* training
* Provide operational risk
* expertise and consulting for projects and initiatives with moderate to
* high risk
* Identify strategies for automating and implementing efficient work
* management processes
* Streamline the processes,
* people and technology that support the business and ensure that it is
* efficient, practical and compliant with all internal and external regulatory
* standards
* Interface with Internal Audit,
* Compliance and Regulators, where required, as well as lines of business
* Drive executive management
* review coordination, process improvement and redesign, major change
* management initiatives, and support the successful scaling of new programs
* Partner to achieve results effectively across dependent teams,
* including Legal, Government, and Product teams
* Qualifications
* years of experience
* in process design and documentation in eCommerce, Finance and/or Contact Center
* environments
* A firm grasp on
* operational risk data management and analysis, in particular, the ability to
* incorporate and understand mass information from a variety of sources to
* recommend a course of action
* A proven track record of
* successfully leading multiple concurrent projects of medium (4
* months) and
* large (8
* months) scope
* Ability to use data and
* analysis to support process flows and to influence others
* Proven experience
* creating effective Business Requirement Documentation
* Experience leveraging
* functional expertise to create a phenomenal customer experience
* Proven success in creating
* efficient business processes and willing to challenge the status quo

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Customer Care Manager Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • German

  • Portuguese

  • Hindi

  • Italian

  • Carrier

  • Swedish

  • Urdu

  • Finnish

  • Chinese

  • Marathi

  • Russian

  • Dutch

  • Gujarati

  • Tagalog

  • Mandarin

  • Polish

  • Arabic

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Customer Care Manager

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Customer Care Manager Education

Customer Care Manager

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Real Customer Care Manager Salaries

Job Title Company Location Start Date Salary
Manager, Customer Care 2 EBAY Mobile Labs, Inc. San Jose, CA Jun 19, 2014 $162,908
Manager, Customer Care 3 EBAY Mobile Labs, Inc. San Jose, CA Jul 08, 2014 $162,908
SR. Customer Care Manager Dental Equipment LLC DBA KAVO Na, Pelton & Crane Charlotte, NC Jan 01, 2014 $130,000 -
Manager, Customer Care Rockwell Automation, Inc. Weston, FL Sep 01, 2015 $116,199
Manager, Customer Care Rockwell Automation, Inc. Weston, FL Sep 01, 2014 $111,730
Customer Care Manager Dental Equipment LLC DBA Pelton & Crane Charlotte, NC Jan 01, 2011 $102,710 -
Customer Care Manager Justicetrax, Inc. Mesa, AZ Oct 01, 2012 $77,500
Customer Care Manager Cummins Inc. Fridley, MN Oct 01, 2013 $72,100 -
Manager, Customer Care & Training/Pipeline Manager Energy Solutions International, Inc. Houston, TX Oct 01, 2010 $67,980

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Top Skills for A Customer Care Manager


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Top Customer Care Manager Skills

  1. Customer Care Representatives
  2. Customer Service Representatives
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Developed training materials and facilitated training for all Customer Care Representatives in various locations.
  • Managed Exempt Level Supervisors, Senior Representatives, and Customer Service Representatives on providing superior customer service.
  • Managed all activities associated with Call Center operations, including developing and implementing policies and procedures on systems.
  • Developed comprehensive relationships with law enforcement customer base on a continual basis to ensure customer satisfaction.
  • Used software tools including: AS400 Supervised office staff.

Top Customer Care Manager Employers

Customer Care Manager Videos

Credit Analysis Manager, Career Video from drkit.org