Post Job

Customer Care Manager Vs Office Manager

The differences between customer care managers and office managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer care manager and an office manager. Additionally, an office manager has an average salary of $43,395, which is higher than the $41,181 average annual salary of a customer care manager.

The top three skills for a customer care manager include patients, home health and social work. The most important skills for an office manager are customer service, patients, and financial statements.

Customer care manager vs office manager overview

Customer Care ManagerOffice Manager
Yearly Salary$41,181$43,395
Hourly rate$19.80$20.86
Growth Rate8%-8%
Number Of Jobs129,14053,712
Job Satisfaction-5
Most Common DegreeBachelor's Degree, 59%Bachelor's Degree, 44%
Average Age4747
Years Of Experience66

What does a Customer Care Manager do?

A customer care manager is primarily in charge of the customer care team that ensures that all clients are satisfied with a company's products and services. Moreover, a customer care manager's responsibilities typically revolve around conducting assessments of employee performances, resolving complex issues and concerns, managing schedules, delegating tasks, and producing progress reports and presentations. There are also instances when one must respond to calls and correspondence and report to supervisors. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals while implementing the company's policies and regulations.

What does an office manager do?

Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well. They manage office supplies by managing inventory and procurement procedures. They also device filing systems, create needed and relevant office policies, and ensure that all the policies are being followed. As a way to make sure that the office is in top shape, office managers supervise most of the logistical aspects inside the office. They also provide support to both management teams and the rest of the employees. They often act as the bridge between the two and would sometimes even assist in the training of new employees.

Customer care manager vs office manager salary

Customer care managers and office managers have different pay scales, as shown below.

Customer Care ManagerOffice Manager
Average Salary$41,181$43,395
Salary RangeBetween $28,000 And $59,000Between $30,000 And $62,000
Highest Paying CityOlympia, WAWashington, DC
Highest Paying StateWashingtonNew York
Best Paying CompanyAdobeMoody's
Best Paying IndustryTelecommunicationConstruction

Differences between customer care manager and office manager education

There are a few differences between a customer care manager and an office manager in terms of educational background:

Customer Care ManagerOffice Manager
Most Common DegreeBachelor's Degree, 59%Bachelor's Degree, 44%
Most Common MajorBusinessBusiness
Most Common CollegeCalifornia State University - BakersfieldCalifornia State University - Bakersfield

Customer care manager vs office manager demographics

Here are the differences between customer care managers' and office managers' demographics:

Customer Care ManagerOffice Manager
Average Age4747
Gender RatioMale, 38.1% Female, 61.9%Male, 13.5% Female, 86.5%
Race RatioBlack or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7%Black or African American, 10.4% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6%
LGBT Percentage8%8%

Differences between customer care manager and office manager duties and responsibilities

Customer Care Manager Example Responsibilities.

  • Create and manage department documentation to meet ISO and FDA regulations.
  • Manage and complete projects that are assigned to the CSM group.
  • Plan, organize and manage all Medicare and Medicaid call center activities.
  • Manage relationships with vendors including, vendor selection, contract negotiations, escalations and SLA oversight and remediation.
  • Lead the redesign of IVR functionality leading to $700K in annual savings and less than a year ROI.
  • Manage customer communication, RMA program, key supplier performance audits and quarterly QBRs, and internal audits with major accounts.
  • Show More

Office Manager Example Responsibilities.

  • Manage international team development of RFP for new MPLS global network services.
  • Produce around $100k month sales/ billings, AIA documents, and manage customer accounts.
  • Monitor and manage the HVAC environment and nightly office cleaning performance for maximum comfort, appearance and functionality.
  • Manage PMO office functions including creation of strategic plan, marketing of services, and resource and project planning.
  • Manage production of an RFP to source $60m in software and services and manage a subset of the subsequent implementation.
  • Manage daily functions and systems to ensure patients receive appropriate accommodations under HIPAA guidelines.
  • Show More

Customer care manager vs office manager skills

Common Customer Care Manager Skills
  • Patients, 16%
  • Home Health, 12%
  • Social Work, 11%
  • Community Resources, 8%
  • Discharge Planning, 6%
  • Data Entry, 4%
Common Office Manager Skills
  • Customer Service, 19%
  • Patients, 13%
  • Financial Statements, 6%
  • Office Operations, 4%
  • Office Equipment, 4%
  • Scheduling Appointments, 4%

Browse office and administrative jobs