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The differences between customer care managers and office managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a customer care manager and an office manager. Additionally, an office manager has an average salary of $43,395, which is higher than the $41,181 average annual salary of a customer care manager.
The top three skills for a customer care manager include patients, home health and social work. The most important skills for an office manager are customer service, patients, and financial statements.
Customer Care Manager | Office Manager | |
Yearly Salary | $41,181 | $43,395 |
Hourly rate | $19.80 | $20.86 |
Growth Rate | 8% | -8% |
Number Of Jobs | 129,140 | 53,712 |
Job Satisfaction | - | 5 |
Most Common Degree | Bachelor's Degree, 59% | Bachelor's Degree, 44% |
Average Age | 47 | 47 |
Years Of Experience | 6 | 6 |
A customer care manager is primarily in charge of the customer care team that ensures that all clients are satisfied with a company's products and services. Moreover, a customer care manager's responsibilities typically revolve around conducting assessments of employee performances, resolving complex issues and concerns, managing schedules, delegating tasks, and producing progress reports and presentations. There are also instances when one must respond to calls and correspondence and report to supervisors. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals while implementing the company's policies and regulations.
Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well. They manage office supplies by managing inventory and procurement procedures. They also device filing systems, create needed and relevant office policies, and ensure that all the policies are being followed. As a way to make sure that the office is in top shape, office managers supervise most of the logistical aspects inside the office. They also provide support to both management teams and the rest of the employees. They often act as the bridge between the two and would sometimes even assist in the training of new employees.
Customer care managers and office managers have different pay scales, as shown below.
Customer Care Manager | Office Manager | |
Average Salary | $41,181 | $43,395 |
Salary Range | Between $28,000 And $59,000 | Between $30,000 And $62,000 |
Highest Paying City | Olympia, WA | Washington, DC |
Highest Paying State | Washington | New York |
Best Paying Company | Adobe | Moody's |
Best Paying Industry | Telecommunication | Construction |
There are a few differences between a customer care manager and an office manager in terms of educational background:
Customer Care Manager | Office Manager | |
Most Common Degree | Bachelor's Degree, 59% | Bachelor's Degree, 44% |
Most Common Major | Business | Business |
Most Common College | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between customer care managers' and office managers' demographics:
Customer Care Manager | Office Manager | |
Average Age | 47 | 47 |
Gender Ratio | Male, 38.1% Female, 61.9% | Male, 13.5% Female, 86.5% |
Race Ratio | Black or African American, 10.3% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.4% Unknown, 4.7% Hispanic or Latino, 18.4% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6% |
LGBT Percentage | 8% | 8% |