Customer care manager demographics and statistics in the US
Customer care manager demographics research summary. Zippia estimates customer care manager demographics and statistics in the United States by using a database of 30 million profiles. Our customer care manager estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer care managers after extensive research and analysis:
- There are over 15,533 customer care managers currently employed in the United States.
- 61.9% of all customer care managers are women, while 38.1% are men.
- The average customer care manager age is 47 years old.
- The most common ethnicity of customer care managers is White (60.3%), followed by Hispanic or Latino (18.2%), Black or African American (10.3%) and Asian (5.7%).
- Customer care managers are most in-demand in San Diego, CA.
- Olympia, WA pays an annual average wage of $59,931, the highest in the US.
- In 2022, women customer care managers earned 91% of what men earned.
- District of Columbia is the best state for customer care managers to live.
- Customer care managers are 51% more likely to work at private companies in comparison to public companies.
On this page
Customer care manager demographics by:
Customer care manager gender statistics
61.9% of customer care managers are women and 38.1% of customer care managers are men.
- Female, 61.9%
- Male, 38.1%
Customer care manager gender ratio
| Gender | Percentages |
|---|---|
| Female | 61.9% |
| Male | 38.1% |
Customer care manager gender pay gap
Women earn 91¢ for every $1 earned by men
Male income
$46,502
Female income
$42,250
Customer care manager gender ratio over time
This data breaks down the percentage of men and women in customer care manager positions over time. Currently, 61.9% of customer care managers are female.
Customer care manager gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 44.60% | 55.40% |
| 2011 | 43.66% | 56.34% |
| 2012 | 45.91% | 54.09% |
| 2013 | 46.09% | 53.91% |
| 2014 | 45.42% | 54.58% |
| 2015 | 45.62% | 54.38% |
| 2016 | 47.27% | 52.73% |
| 2017 | 45.55% | 54.45% |
| 2018 | 43.84% | 56.16% |
| 2019 | 39.01% | 60.99% |
| 2020 | 37.03% | 62.97% |
| 2021 | 38.08% | 61.92% |
Customer care manager related jobs gender ratio
We compared customer care managers with similar job titles to see how gender ratios vary. As you can see, chief order dispatcher and chief service observer have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Office Manager/Receptionist | 7% | 93% |
| Billing Office Manager | 8% | 92% |
| Office Manager/Office Coordinator | 9% | 91% |
| Customer Care Manager | 38% | 62% |
| Chief Load Dispatcher | 90% | 10% |
| Chief Service Observer | 91% | 9% |
| Chief Order Dispatcher | 93% | 8% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer care manager demographics by race
The most common ethnicity among customer care managers is White, which makes up 60.3% of all customer care managers. Comparatively, 18.2% of customer care managers are Hispanic or Latino and 10.3% of customer care managers are Black or African American.
- White, 60.3%
- Hispanic or Latino, 18.2%
- Black or African American, 10.3%
- Asian, 5.7%
- Unknown, 4.8%
- American Indian and Alaska Native, 0.7%
Customer care manager race
| Customer care manager race | Percentages |
|---|---|
| White | 60.3% |
| Hispanic or Latino | 18.2% |
| Black or African American | 10.3% |
| Asian | 5.7% |
| Unknown | 4.8% |
| American Indian and Alaska Native | 0.7% |
Customer care manager race and ethnicity over time
See how customer care manager racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer care manager race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 66.17% | 11.49% | 4.97% | 15.17% |
| 2011 | 65.37% | 12.24% | 4.88% | 15.11% |
| 2012 | 64.40% | 12.55% | 5.08% | 15.46% |
| 2013 | 65.04% | 12.02% | 5.34% | 15.32% |
| 2014 | 64.89% | 11.83% | 4.88% | 15.95% |
| 2015 | 64.07% | 11.90% | 5.37% | 16.12% |
| 2016 | 63.18% | 12.16% | 5.49% | 16.57% |
| 2017 | 63.35% | 11.31% | 5.83% | 16.73% |
| 2018 | 63.97% | 10.81% | 5.95% | 16.48% |
| 2019 | 64.50% | 10.14% | 5.43% | 17.26% |
| 2020 | 62.12% | 10.36% | 5.59% | 16.87% |
| 2021 | 60.26% | 10.34% | 5.72% | 18.22% |
Customer care manager wage gap by race
According to our data, asian customer care managers have the highest average salary compared to other ethnicities. Black or african american customer care managers have the lowest average salary at $45,474.
| Ethnicity | Salary |
|---|---|
| Unknown | $46,698 |
| White | $46,472 |
| Black or African American | $45,474 |
| Asian | $47,075 |
| Hispanic or Latino | $46,808 |
Average customer care manager age
See how the average age of customer care managers varies based on ethnicity and gender.
Male
Female
Customer care manager age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 48 | 49 |
| Unknown | 43 | 47 |
| Asian | 45.5 | 45.5 |
| Hispanic or Latino | 42 | 44 |
| White | 46 | 50 |
| American Indian and Alaska Native | 50.5 | 47.5 |
Customer care manager age breakdown
The average age of customer care managers is 40+ years years old, representing 72% of the customer care manager population.
Customer care manager age breakdown
| Customer Care Manager Years | Percentages |
|---|---|
| 40+ years | 72% |
| 30-40 years | 22% |
| 20-30 years | 6% |
Customer care manager educational attainment
The most common degree for customer care managers is bachelor's degree, with 59% of customer care managers earning that degree. The second and third most common degree levels are associate degree degree at 18% and associate degree degree at 12%.
- Bachelor's, 59%
- Associate, 18%
- Master's, 12%
- High School Diploma, 6%
- Other Degrees, 5%
Customer care managers by degree level
| Customer care manager degree | Percentages |
|---|---|
| Bachelor's | 59% |
| Associate | 18% |
| Master's | 12% |
| High School Diploma | 6% |
| Other Degrees | 5% |
Customer care manager jobs you might like
Customer care manager wage gap by degree level
According to the data, customer care managers with a Doctorate degree earn more than those without, at $57,959 annually. With a Master's degree, customer care managers earn a median annual income of $54,169 compared to $47,984 for customer care managers with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $54,169 |
| High School Diploma or Less | $40,846 |
| Bachelor's Degree | $47,984 |
| Doctorate Degree | $57,959 |
| Some College/ Associate Degree | $42,265 |
Customer care manager employment statistics
Most customer care managers work for a private in the retail industry.
Company size where customer care managers work
Below, you can see the size of companies where customer care managers work.
Customer care manager jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 10% |
| 100 - 500 employees | 15% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 29% |
| > 10,000 employees | 36% |
Customer care manager jobs by company type
Employees with the customer care manager job title have their preferences when it comes to working for a company. For instance, most customer care managers prefer to work at private companies over public companies.
Customer care manager jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 46% |
| Private | 51% |
| Government | 2% |
Customer care manager jobs by industry
The most common industries for customer care managers are retail, technology and manufacturing.
Customer care manager industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 18% |
| Retail | 9% |
| Technology | 9% |
| Manufacturing | 8% |
| Health Care | 7% |
| Finance | 7% |
| Telecommunication | 6% |
| Professional | 5% |
| Media | 3% |
| Internet | 3% |
| Hospitality | 3% |
| Automotive | 3% |
| Construction | 3% |
| Insurance | 3% |
| Transportation | 2% |
| Government | 2% |
| Start-up | 2% |
| Real Estate | 2% |
| Energy | 2% |
| Pharmaceutical | 1% |
| Utilities | 1% |
| Non Profits | 1% |
| Education | 1% |
Customer care manager turnover and employment statistics
Customer care manager unemployment rate over time
The unemployment rate for customer care managers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer care manager unemployment rate by year
| Year | Customer care manager unemployment rate |
|---|---|
| 2010 | 6.58% |
| 2011 | 6.53% |
| 2012 | 5.43% |
| 2013 | 4.46% |
| 2014 | 3.39% |
| 2015 | 2.68% |
| 2016 | 2.53% |
| 2017 | 2.43% |
| 2018 | 1.88% |
| 2019 | 1.71% |
| 2020 | 2.89% |
| 2021 | 3.70% |
Average customer care manager tenure
The average customer care manager stays at their job for 1-2 years, based on the 4,933 customer care managers resumes in Zippia's database.
Customer care manager tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 15% |
| 1-2 years | 36% |
| 3-4 years | 17% |
| 5-7 years | 17% |
| 8-10 years | 6% |
| 11+ years | 9% |
Customer care manager LGBT ratio compared to similar jobs
Review the percent of customer care managers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Call Taker | 6.75% | 11,539 |
| Account Technician | 6.76% | 94,413 |
| Executive Sales Assistant | 7.79% | 125,550 |
| Customer Care Manager | 8.06% | - |
| Collector | 8.49% | 23,948 |
| Parcel Assistant | 8.68% | 10,187 |
| Loan Assistant | 9.31% | 8,923 |
Similar customer care manager jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Call Taker | 6.75% | 11,539 |
| Account Technician | 6.76% | 94,413 |
| Executive Sales Assistant | 7.79% | 125,550 |
| Collector | 8.49% | 23,948 |
| Parcel Assistant | 8.68% | 10,187 |
| Loan Assistant | 9.31% | 8,923 |
Foreign languages spoken by customer care managers
The most common foreign language among customer care managers is Spanish at 61.7%. The second-most popular foreign language spoken is French at 8.1% and German is the third-most popular at 4.7%.
- Spanish, 61.7%
- French, 8.1%
- German, 4.7%
- Italian, 4.7%
- Portuguese, 4.0%
- Other, 16.8%
Customer care manager languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 61.7% |
| French | 8.1% |
| German | 4.7% |
| Italian | 4.7% |
| Portuguese | 4.0% |
| Other | 16.8% |
