Customer care manager resume examples for 2025
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How to write a customer care manager resume
Craft a resume summary statement
Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in customer care manager-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These tips will help you demonstrate why you are the perfect fit for the customer care manager position.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
- Put all relevant hard and soft skills in your skills section.
- Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
- Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
- Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
Here are example skills to include in your “Area of Expertise” on a customer care manager resume:
- Patients
- Home Health
- Social Work
- Community Resources
- Discharge Planning
- Data Entry
- Mental Health
- Medicaid
- Medical Necessity
- Project Management
- Direct Reports
- Phone Calls
- Customer Satisfaction
- Process Improvement
- Compassion
- Continuous Improvement
- CRM
- HR
- Quality Standards
- Strong Customer Service
- Customer Support
- Professional Development
- Order Entry
- Customer Complaints
- Payroll
- Level Agreements
- Performance Management
- KPIs
- Customer Accounts
- Inbound Calls
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How to structure your work experience
Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.
Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the customer care manager.
How to write customer care manager experience bullet points
Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.
Use the XYZ formula for your work experience bullet points. Here's how it works:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
This creates bullet points that read Achieved X, measured by Y, by doing Z.
Here are effective examples from customer care manager resumes:
Work history example #1
Customer Service Manager
Comcast
- Developed high performing team through strategic leadership & hands on management of Customer Care Professionals
- Developed and prepared budget models, formalized strategies and executed procedures that adhered to budget goals.
- Partnered with other leaders to share ideas, ensure positive working relationships and foster effective communication.
- Verified cash/check deposits with employees to ensure accuracy during preparation.
- Assisted with other inquiries and questions the customer may have about their account including billing, taking payments and internet inquiries.
Work history example #2
Executive/Personal Assistant
St. Johns Episcopal Church
- Handled all organization international and domestic wire transfers including biweekly payroll.
- Created and modified PowerPoint presentations for department Partners and Directors.
- Generated monthly PowerPoint Surveillance Reports, including printing, binding, and sending to Clients.
- Collaborated with Marketing Coordinator to develop in-depth client research, database entry, editing PowerPoint presentations and event planning.
- Received training from the Ft. Worth District Army Corps of Engineers to review labor payrolls for federal contracts.
Work history example #3
Customer Care Manager
Comcast
- Developed and prepared budget models, formalized strategies and executed procedures that adhered to budget goals.
- Identified specific employee related risk behaviors and developed improvement plans around communications, coaching and training.
- Managed national escalation budget of $1 million for international vendor along with KPIs for 39 market escalation teams.
- Developed and implemented quality, sales and retention tools used throughout the region to convey concise information to account executives effectively.
- Prepared PowerPoint presentations, needed for training sessions.
Work history example #4
Customer Service Manager
Walmart
- Managed cashier schedule and supported all front end operations as part of the CSM team.
- Addressed the concerns regarding the price of an item or an advertisement, according to Wal-Mart's policies.
- Organized and distributed bi-weekly payroll.
- Succeeded in moving up from cashier to service desk, and from there was promoted to a CSM.
- Pulled all store cash registers and self checks and reset tills on nights when closing CSM.
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Add an education section to your resume
- The highest degree you have achieved.
- TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
- TField of study
- TAny honors, relevant coursework, achievements, or pertinent activities
Here are some examples of good education entries from customer care manager resumes:
Bachelor's Degree in nursing
Grand Canyon University, Phoenix, AZ
1995 - 1998
Bachelor's Degree in business
California State University - San Bernardino, San Bernardino, CA
2003 - 2006
Highlight your customer care manager certifications on your resume
If you have any additional certifications or education-like achievements, add them to the education section.
To list, use the full name of the certification and the organization that issued it, along with the date of achievement.
If you have any of these certifications, be sure to include them on your customer care manager resume:
- Certified Professional - Human Resource (IPMA-CP)
- Certified Case Manager (ACM)
- Certified Manager Certification (CM)
- Project Management Professional (PMP)
- Certified Sales Professional (CSP)
- Certified Pharmacy Technician (CPhT)
- Professional Certified Marketer (PCM)
- Certified Clinical Medical Assistant (NHA)
- Certified Professional Counselor