Customer Care Manager

Customer Care Manager Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 4,933 Customer Care Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

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Five Key Resume Tips For Landing A Customer Care Manager Job:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Customer Service, be sure to list it as a skill.
3.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
4.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
5.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Customer Care Manager Resume

1
Contact Information
Name
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Address
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
2
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Customer Care Manager CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements
3
Skills

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
Make sure to only include your hard skills on your resume. In addition, include the most in-demand customer care manager skills. Below we have listed the top skills for a customer care manager : The more keywords your resume can “match,” the more likely it is that your resume will be selected for review by human eyes.
Top Skills for a Customer Care Manager
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
4
Experience
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Customer Care Manager

  • Maintain monthly reports on parts usage, labor hours and departmental expenses via SAP CRM software.
  • Tested and Troubleshot with QA and Engineering during development through release of all product areas including software, firmware and hardware.
  • Implement lean initiatives through Achieving Competitive Excellence (ACE).
  • Analyzed Key Performance Indicator's (KPI) and initiated required corrective actions.
  • Identified, monitored, and reported on relevant KPIs at weekly department head meetings.

Example # 2

Training Specialist

  • Develop Training Schedule to support (POI).
  • Developed an implementation schedule and converted/transferred the modules into an e-Learning format using Camtasia and Adobe Captivate.
  • Worked in Lectora, Captivate, Jing, Code Baby and more.
  • Evaluate students through educational testing.
  • Assisted soldiers to be self sufficient by providing daily guidance to the leadership of the recently established Combat Arms Battalion.

Example # 3

Center Coordinator

  • Transmitted Medicaid primary and secondary claims.
  • Facilitate arrangement of air travel through utilization of the SignUp4 tool and CWT coordinators.
  • Maintain CME files and supply documentation for ACCME accreditation.
  • Collaborated with SQL development team to produce reporting database structure.
  • Compiled and maintained accurate data and documentation throughout transfer process.

Example # 4

Customer Care Manager

  • Manage Customer Support Help Desk objectives for overall SLAs, SRs, and successful customer satisfaction
  • Adhered to OSHA Safety and Public Utility Commission regulations.
  • Analyzed the financial impact of proposed logistics changes, such as routing, shipping modes and carriers.
  • Handled logistics operations Development of daily production report Analyzing and developing route
  • Married with a daughter and three wonderful step children.

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We compared 4,933 sample customer care manager resumes with job offers and found that the average years of experience required for a customer care manager job required by employers is 2.1 years.
How much work experience do employers want to see?
The average customer care manager job listing asks for 2.1 years of work experience.
How much work experience does the average customer care manager candidate have?
The average customer care manager resume contains 7.0 years of work experience.
Write your work experience section in a way that embraces your customer care manager skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from customer care manager resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
5
Education
As a customer care manager, you may wonder exactly how your education section should look. Customer Care Manager roles often require a High School Diploma degree or higher, so the majority of customer care manager resumes that we looked at contained a high school diploma degree.
Majors
Nursing14.7%
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As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Customer Care Manager Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Customer Care Managers. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Customer Care Managers to learn more.

Average Employee Salary
$80,000
$46,000
Min 10%
$80,000
Median 50%
$140,000
Max 90%