Customer Care Manager resume examples for 2025

Customer Care Manager resume format and sections

1. 1

   1. Add contact information to your customer care manager resume

   Your name should be the biggest text on the page and be at or near the top of the document. Your address doesn't need to include your street name or house number - listing your city and state works just fine. Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching). Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

   Customer Care Manager Resume Contact Information Example #1

   Dhruv Johnson

   d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

   Do you want to know more?

   How To Write The Perfect Resume Header
2. 2

   2. Add relevant education to your customer care manager resume

   Your resume's education section should include:

   • The name of your school
   • The date you graduated (Month, Year or Year are both appropriate)
   • The name of your degree

   If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

   Optional subsections for your education section include:

   • Academic awards (Dean's List, Latin honors, etc. )
   • GPA (if you're a recent graduate and your GPA was 3.5+)
   • Extra certifications
   • Academic projects (thesis, dissertation, etc. )

   Other tips to consider when writing your education section include:

   • If you're a recent graduate, you might opt to place your education section above your experience section
   • The more work experience you get, the shorter your education section should be
   • List your education in reverse chronological order, with your most recent and high-ranking degrees first
   • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

   Check More About Customer Care Manager Education

   Majors

   Business

   30.8%

   Nursing

   14.4%

   Psychology

   7.1%

   Communication

   6.1%

   Show More

   Customer Care Manager Resume Relevant Education Example #1

   Bachelor's Degree In Nursing 1995 - 1998

   Grand Canyon University Phoenix, AZ

   Customer Care Manager Resume Relevant Education Example #2

   Bachelor's Degree In Business 2003 - 2006

   California State University - San Bernardino San Bernardino, CA

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   3. Next, create a customer care manager skills section on your resume

   Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

   Here are some tips to keep in mind when writing your resume's skills section:

   • Include 6-12 skills, in bullet point form
   • List mostly hard skills; soft skills are hard to test
   • Emphasize the skills that are most important for the job

   Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

   Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

   Example of skills to include on an customer care manager resume

   • Community Resources Skills.
      

     Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

   • Data Entry Skills.
      

     Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

   • Mental Health Skills.
      

     Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

   • Phone Calls Skills.
      

     Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

   Top Skills for a Customer Care Manager

   Patients, 16.2%
   Home Health, 11.6%
   Social Work, 10.9%
   Community Resources, 7.9%
   Other Skills, 53.4%
   See All Customer Care Manager Skills

   Not sure which skills are really important?

   3 Big Tips For Listing Skills On Your Resume
4. 4

   4. List your customer care manager experience

   The most important part of any resume for a customer care manager is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

   Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

   It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of customer care managers" and "Managed a team of 6 customer care managers over a 9-month project. "

   Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

   Don't have any experience?

   How To Show Your Experience On a Resume... Even When You Don't Have Any

   Work History Example # 1

   Purchasing Assistant

   Sanmina

   • Placed and rescheduled purchase orders based on a weekly MRP.
   • Worked with suppliers and vendors via email/phone/in-person to relay information.
   • Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for supervisors
   • Prepared weekly Vendor Rejected spreadsheet for buyers review.
   • Archived and backed-up information needed for internal/external audits.

   Work History Example # 2

   Customer Care Manager

   Bank of America

   • Developed associates to exceed expectations through quality calibrations, associate call monitoring, and side by side quality listening.
   • Monitored communication between associates with foreclosure, litigation and mediation attorneys to oversee progress and minimize losses and legal risks.
   • Maintained a comprehensive knowledge of operational policies and procedures; account and legal documentation and products and services.
   • Developed, analyzed and reported meaningful metrics of product and employee productivity.
   • Utilized Six Sigma methodologies to critically review and enhance processes and operations.

   Work History Example # 3

   Call Center Representative

   Verizon

   • Provided Tier I troubleshooting for electronic devices.
   • Contracted as a technical rep for customer facing employees of Verizon Wireless.
   • Supported all aspects of the sales and service effort of a large scale telecommunications provider.
   • Required to troubleshoot products and instruct customers on their proper use/warranty/options.
   • Trained peers to ensure knowledge of all Federal Communications Commission regulations.

   Work History Example # 4

   Customer Care Manager

   Liberty Tax

   • Monitored communication between associates with foreclosure, litigation and mediation attorneys to oversee progress and minimize losses and legal risks.
   • Selected and supervised internal and external creative teams in implementing communications projects.
   • Reviewed test environment, managed stakeholder engagement, performed communications project updates, performed organizational process and document updates.
   • Created and updated procedures as required to be compliant with regulatory requirements to reduce exposure/loss.
   • Improved efficiency by maintaining hard deadlines and fostering positive attitudes toward organizational objectives.

   Show More
5. 5

   5. Highlight customer care manager certifications on your resume

   Specific customer care manager certifications can be a powerful tool to show employers you've developed the appropriate skills.

   If you have any of these certifications, make sure to put them on your customer care manager resume:

   1. Certified Professional - Human Resource (IPMA-CP)
   2. Certified Case Manager (ACM)
   3. Certified Manager Certification (CM)
   4. Project Management Professional (PMP)
   5. Certified Sales Professional (CSP)
   6. Certified Pharmacy Technician (CPhT)
   7. Professional Certified Marketer (PCM)
   8. Certified Clinical Medical Assistant (NHA)
   9. Certified Professional Counselor

   More Certifications For Customer Care Manager
6. 6

   6. Finally, add an customer care manager resume summary or objective statement

   A resume summary statement consists of 1-3 sentences at the top of your customer care manager resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

   Remember to emphasize skills and experiences that feature in the job description.

   Are you a recent grad?

   Read our guide on how to write a resume summary statement