Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
Job outlook for customer care managers in the United States
Customer care manager job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer care manager job growth rate is 8% from 2018-2028.
About 6,300 new jobs for customer care managers are projected over the next decade.
Customer care manager salaries have increased 8% for customer care managers in the last 5 years.
There are over 15,533 customer care managers currently employed in the United States.
There are 129,140 active customer care manager job openings in the US.
The average customer care manager salary is $41,181.
Are customer care manager jobs in demand?
Customer care manager job and salary trends over time
Customer care manager jobs over time
Customer care manager job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 15,533 | 0.00% |
| 2020 | 15,357 | 0.00% |
| 2019 | 16,009 | 0.00% |
| 2018 | 15,898 | 0.00% |
| 2017 | 15,692 | 0.00% |
Average customer care manager salary over time
Customer care manager salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $41,181 | $19.80 | +3.2% |
| 2025 | $39,892 | $19.18 | +1.5% |
| 2024 | $39,321 | $18.90 | +1.4% |
| 2023 | $38,793 | $18.65 | +1.3% |
| 2022 | $38,285 | $18.41 | +3.2% |
Customer care manager jobs by state
Most common states for customer care managers
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 452 | 65% |
| 2 | Delaware | 961,939 | 275 | 29% |
| 3 | North Dakota | 755,393 | 217 | 29% |
| 4 | Vermont | 623,657 | 180 | 29% |
| 5 | New Hampshire | 1,342,795 | 372 | 28% |
| 6 | Minnesota | 5,576,606 | 1,457 | 26% |
| 7 | Iowa | 3,145,711 | 803 | 26% |
| 8 | Rhode Island | 1,059,639 | 265 | 25% |
| 9 | Montana | 1,050,493 | 265 | 25% |
| 10 | Virginia | 8,470,020 | 2,038 | 24% |
| 11 | Oregon | 4,142,776 | 976 | 24% |
| 12 | Maine | 1,335,907 | 322 | 24% |
| 13 | Illinois | 12,802,023 | 2,976 | 23% |
| 14 | North Carolina | 10,273,419 | 2,403 | 23% |
| 15 | Wisconsin | 5,795,483 | 1,327 | 23% |
| 16 | South Dakota | 869,666 | 198 | 23% |
| 17 | Georgia | 10,429,379 | 2,304 | 22% |
| 18 | Missouri | 6,113,532 | 1,349 | 22% |
| 19 | Utah | 3,101,833 | 671 | 22% |
| 20 | Washington | 7,405,743 | 1,551 | 21% |
Most common cities for customer care managers
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Alpharetta | 3 | 5% | $35,135 |
| 2 | El Cajon | 3 | 3% | $47,523 |
| 3 | Florence | 1 | 3% | $37,367 |
| 4 | Broomfield | 1 | 2% | $45,619 |
| 5 | Carmel | 1 | 1% | $37,047 |
| 6 | Hollywood | 1 | 1% | $31,916 |
| 7 | San Diego | 3 | 0% | $47,640 |
| 8 | Jacksonville | 2 | 0% | $31,521 |
| 9 | Chesapeake | 1 | 0% | $36,273 |
| 10 | Chicago | 1 | 0% | $40,801 |
| 11 | Cleveland | 1 | 0% | $41,324 |
| 12 | Colorado Springs | 1 | 0% | $44,955 |
| 13 | Columbus | 1 | 0% | $39,411 |
| 14 | Long Beach | 1 | 0% | $49,181 |
Customer Care Manager job outlook: Expert opinions
Our panel of customer care manager experts
California Polytechnic State University-San Luis Obispo
What general advice would you give to a Customer Care Manager?
Yeqiang Lin Ph.D.: For a graduate beginning their career in the experience industry, it's crucial to be adaptable and proactive. The field highly values those who can anticipate customer needs and trends, create memorable experiences, and manage projects efficiently. Emphasize building strong interpersonal and digital communication skills, as these will be essential in networking and in managing diverse teams and clients.