FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
×
FIND
PERSONALIZED JOBS

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Become A Customer Care Professional

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Customer Care Professional

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $67,898

    Average Salary

What Does A Customer Care Professional Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Show More

Show Less

How To Become A Customer Care Professional

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Show More

Show Less

Do you work as a Customer Care Professional?

Customer Care Professional Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Customer Care Professional Career Paths

Customer Care Professional
Customer Care Representative Technical Support Specialist Specialist
Account Manager
5 Yearsyrs
Case Manager Assistant Director Office Manager
Administrative Manager
6 Yearsyrs
Customer Care Representative Member Service Representative Office Manager
Business Office Manager
8 Yearsyrs
Expert Recruiter Career Counselor
Career Manager
7 Yearsyrs
Customer Support Specialist Project Manager General Manager
Center Manager
6 Yearsyrs
Technical Support Representative Technical Support Technician Account Manager
Client Services Manager
7 Yearsyrs
Technical Support Specialist Technical Support Manager Customer Support Manager
Customer Account Manager
6 Yearsyrs
Technical Support Specialist Specialist Customer Care Representative
Customer Care Supervisor
5 Yearsyrs
Expert Sales Professional Internet Sales Manager
Customer Relations Manager
5 Yearsyrs
Customer Support Specialist Support Specialist Coach
District Manager
7 Yearsyrs
Service Specialist Customer Support Specialist Customer Support Manager
Manager, Custom Support And Services
5 Yearsyrs
Analyst Program Manager General Manager
Regional Manager
8 Yearsyrs
Technical Support Representative Field Service Technician Account Manager
Relationship Manager
6 Yearsyrs
Analyst Finance Analyst Account Manager
Sales Account Manager
6 Yearsyrs
Customer Care Specialist Technical Support Specialist Operations Manager
Sales And Marketing Manager
6 Yearsyrs
Specialist Account Manager Account Executive
Sales Manager
5 Yearsyrs
Case Manager Account Manager Account Executive
Sales/Marketing
5 Yearsyrs
Customer Care Specialist Support Specialist Program Manager
Senior Account Manager
7 Yearsyrs
Specialist Security Officer Technician
Service Manager
7 Yearsyrs
Show More

Do you work as a Customer Care Professional?

Help others decide if this is a good career for them

Average Length of Employment
Representative 2.1 years
Customer Agent 2.0 years
Customer Associate 1.8 years
Top Employers Before
Cashier 10.9%
Teller 4.2%
Internship 3.2%
Server 2.4%
Manager 2.2%
Top Employers After
Specialist 5.0%
Teller 4.3%
Cashier 4.3%
Analyst 2.8%
Supervisor 2.6%

Do you work as a Customer Care Professional?

Customer Care Professional Demographics

Gender

Female

70.4%

Male

27.3%

Unknown

2.3%
Ethnicity

White

62.5%

Hispanic or Latino

15.5%

Black or African American

12.6%

Asian

5.9%

Unknown

3.6%
Show More
Foreign Languages Spoken

Spanish

62.5%

French

10.0%

Portuguese

3.8%

Swedish

2.5%

German

2.5%

Urdu

1.3%

Finnish

1.3%

Chinese

1.3%

Danish

1.3%

Greek

1.3%

Japanese

1.3%

Amharic

1.3%

Dakota

1.3%

Hindi

1.3%

Russian

1.3%

Norwegian

1.3%

Arabic

1.3%

Shan

1.3%

Korean

1.3%

Nepali

1.3%
Show More

Customer Care Professional Education

Schools

University of Phoenix

17.2%

University of North Carolina at Greensboro

8.8%

University of Louisiana at Monroe

8.1%

Kaplan University

7.2%

Ashford University

5.3%

Glendale Community College

4.7%

Strayer University

4.7%

Grambling State University

4.1%

Houston Community College

4.1%

Grand Canyon University

4.1%

American InterContinental University

3.8%

Southern New Hampshire University

3.8%

Louisiana Tech University

3.8%

Broward College

3.4%

Capella University

3.4%

Liberty University

3.1%

Central Piedmont Community College

2.8%

Miami Dade College

2.8%

Guilford Technical Community College

2.5%

Utah Valley University

2.5%
Show More
Majors

Business

29.1%

Psychology

7.5%

Health Care Administration

7.1%

Accounting

5.8%

Criminal Justice

5.0%

Communication

4.6%

General Studies

4.3%

Nursing

3.9%

Marketing

3.7%

Medical Assisting Services

3.5%

Computer Information Systems

3.3%

Computer Science

3.1%

Management

3.1%

Information Technology

2.8%

Human Resources Management

2.6%

English

2.5%

Liberal Arts

2.2%

Legal Support Services

2.1%

Finance

2.0%

Cosmetology

1.8%
Show More
Degrees

Bachelors

33.6%

Other

32.2%

Associate

16.0%

Masters

9.6%

Certificate

5.8%

Diploma

2.1%

License

0.4%

Doctorate

0.3%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

How Would You Rate The Salary Of a Customer Care Professional?

Have you worked as a Customer Care Professional? Help other job seekers by rating your experience as a Customer Care Professional.

Top Skills for A Customer Care Professional

Show More

  1. Customer Service
  2. Phone Calls
  3. Extraordinary Customer Care
You can check out examples of real life uses of top skills on resumes here:
  • Maintain professional and friendly customer service etiquette with the ability to meet established productivity goals and high standards of quality.
  • Received incoming telephone calls providing routine information to the callers or refer to staff personnel any technical matters involved.
  • Worked in a fast-paced, structured call center environment delivering extraordinary customer care by responding to customers questions concerning their accounts.
  • Analyzed customer account information, recommended tailored solutions to Card Members, reinforcing benefits including cross selling relevant products and services.
  • Established effective professional relationships; and provided ongoing technical support and problem resolution.

How Would You Rate Working As a Customer Care Professional?

Are you working as a Customer Care Professional? Help us rate Customer Care Professional as a Career.

Top Customer Care Professional Employers

Jobs From Top Customer Care Professional Employers

Customer Care Professional Videos

A Day in the Life: Call Center Agent

Related to your recently viewed content