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What is a customer care professional and how to become one

Updated January 8, 2025
4 min read
Quoted Expert
Sally Hiott B.S. MBA, DBA
introduction image

A customer care professional assists customers who have inquiries or issues related to a product or service. They work in retail, hospitality, telecommunications, healthcare, banking, and more. Customer care professionals aim to handle customer interactions with empathy, patience, and professionalism. They communicate effectively via phone, email, or chat. Their goal is to resolve customer concerns efficiently while ensuring customer satisfaction. Customer care professionals work to maintain a positive brand image and foster long-term relationships.

What general advice would you give to a Customer Care Professional?

Sally Hiott B.S. MBA, DBA

Assistant Professor of Marketing, Charleston Southern University

Show employers how you would not only fill an open position regarding the work at hand, but show them how you would be an asset to their team. We are in very team driven work environments currently, and hiring managers want to know what you can bring to the table. Filling a void is great for the workload, but enhancing a team culture makes them not want to work without you!
ScoreCustomer Care ProfessionalUS Average
Salary
2.7

Avg. Salary $34,566

Avg. Salary $59,228

Stability Level
5.9

Growth Rate -4%

Growth Rate 0.3%

Diversity
9.6
Race

American Indian and Alaska Native 0.71%

Asian 6.18%

Black or African American 12.63%

Hispanic or Latino 18.67%

Unknown 5.30%

White 56.51%

Gender

female 69.61%

male 30.39%

Age - 39
Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39
Stress Level
5.9

Stress level is manageable

7.1 - high

Complexity Level
6.6

Complexity Level is challenging

7 - challenging

Work Life Balance
6.5

Work Life balance is good

6.4 - fair

What are the pros and cons of being a Customer Care Professional?

Pros

  • Chance to develop communication skills

  • Opportunity to work in a team-oriented environment

  • Potential for career advancement

  • Opportunity to work remotely or from home

  • Possibility of earning commissions or bonuses based on performance

Cons

  • Dealing with difficult or irate customers can be stressful

  • Repetitive nature of some customer service tasks can be tedious

  • Limited autonomy and decision-making power in some roles

  • Limited opportunity for creativity or innovation in problem-solving

  • Limited opportunities for salary growth in some positions

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Customer Care Professional career paths

Key steps to become a customer care professional

  1. Explore customer care professional education requirements

    Most common customer care professional degrees

    Bachelor's

    40.2 %

    Associate

    23.2 %

    High School Diploma

    22.5 %
  2. Start to develop specific customer care professional skills

    SkillsPercentages
    Customer Service14.19%
    Patients13.94%
    Resourcefulness11.76%
    Customer Loyalty11.24%
    Custom Solutions5.70%
  3. Complete relevant customer care professional training and internships

    Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer care professionals learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer care professional based on U.S. Bureau of Labor Statistics data and data from real customer care professional resumes.
  4. Research customer care professional duties and responsibilities

    • Mentore new and struggling CSP's to help them reach and achieve their goals.
    • Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
    • Earn managements trust by serving as key CCP.
    • Answer phones, Microsoft word, PowerPoint, fax copy machines.
  5. Prepare your customer care professional resume

    When your background is strong enough, you can start writing your customer care professional resume.

    You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer care professional resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

    Choose From 10+ Customizable Customer Care Professional Resume templates

    Build a professional Customer Care Professional resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Customer Care Professional resume.
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  6. Apply for customer care professional jobs

    Now it's time to start searching for a customer care professional job. Consider the tips below for a successful job search:

    1. Browse job boards for relevant postings
    2. Consult your professional network
    3. Reach out to companies you're interested in working for directly
    4. Watch out for job scams

How Did You Land Your First Customer Care Professional Job

Zippi

Are you a Customer Care Professional?

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Average customer care professional salary

The average Customer Care Professional salary in the United States is $34,566 per year or $17 per hour. Customer care professional salaries range between $27,000 and $43,000 per year.

Average Customer Care Professional Salary
$34,566 Yearly
$16.62 hourly

What Am I Worth?

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How do customer care professionals rate their job?

-/5

5 Stars

4 Stars

3 Stars

2 Stars

1 Star

Customer Care Professional reviews

profile
A zippia user wrote a review on Mar 2024
Pros

remote job, more schedule flexibility

Cons

very low salary, no career growth, very stressful and not rewarding


profile
A zippia user wrote a review on Mar 2022
Pros

Getting to know the people and the you work.with

Cons

Being required to answer a minimum number of calls a day. This pushes the idea that the caller is a number and as such, it is more difficult to personalize the call the the person calling in


profile
A zippia user wrote a review on Jun 2020
Pros

Interaction with customers finding best solutions which are satisfying both sides.


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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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