There is more than meets the eye when it comes to being a customer care professional. For example, did you know that they make an average of $15.67 an hour? That's $32,602 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer care professionals have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, communication skills and listening skills.
When it comes to the most important skills required to be a customer care professional, we found that a lot of resumes listed 13.1% of customer care professionals included customer service, while 12.3% of resumes included extraordinary customer care, and 10.1% of resumes included customer loyalty. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer care professional job title. But what industry to start with? Most customer care professionals actually find jobs in the technology and professional industries.
If you're interested in becoming a customer care professional, one of the first things to consider is how much education you need. We've determined that 32.6% of customer care professionals have a bachelor's degree. In terms of higher education levels, we found that 6.4% of customer care professionals have master's degrees. Even though some customer care professionals have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer care professional. When we researched the most common majors for a customer care professional, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer care professional resumes include associate degree degrees or master's degree degrees.
You may find that experience in other jobs will help you become a customer care professional. In fact, many customer care professional jobs require experience in a role such as customer service representative. Meanwhile, many customer care professionals also have previous career experience in roles such as cashier or sales associate.
Tell us your goals and we'll match you with the right jobs to get there.
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of certified nursing assistant you might progress to a role such as team leader eventually. Later on in your career, you could end up with the title sales manager.
Tell us your goals and we'll match you with the rights job to get there.
Job TitleCompany  | Company | Start Date | Salary |
|---|---|---|---|
Vivint Customer Upgrade Professional-Work From Home Customer Upgrade Professional-Work From Home | Vivint Vivint | 11/16/2020 11/16/2020 | $55,00011/16/2020 $55,000 |
Vivint Smart Home, Inc. Customer Loyalty Professional-Working From Home Customer Loyalty Professional-Working From Home | Vivint Smart Home, Inc. Vivint Smart Home, Inc. | 10/21/2020 10/21/2020 | $22,95710/21/2020 $22,957 |
Vivint Customer Loyalty Professional Customer Loyalty Professional | Vivint Vivint | 10/15/2020 10/15/2020 | $22,95710/15/2020 $22,957 |
Spherion Customer Care Professional Customer Care Professional | Spherion Spherion | 10/07/2020 10/07/2020 | $31,30510/07/2020 $31,305 |
Vivint Customer Upgrade Professional Customer Upgrade Professional | Vivint Vivint | 09/25/2020 09/25/2020 | $55,00009/25/2020 $55,000 |
Use Zippia's Salary Calculator to see how your pay matches up.
Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Care Professional. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.
Learn How To Write a Customer Care Professional Resume
At Zippia, we went through countless Customer Care Professional resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Detailed InformationThe skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.1% of customer care professionals listed customer service on their resume, but soft skills such as computer skills and communication skills are important as well.
Some places are better than others when it comes to starting a career as a customer care professional. The best states for people in this position are Connecticut, California, Massachusetts, and Maine. Customer care professionals make the most in Connecticut with an average salary of $47,330. Whereas in California and Massachusetts, they would average $46,148 and $42,495, respectively. While customer care professionals would only make an average of $41,903 in Maine, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Maine
$41,903
Avg. Salary
2. Nevada
$40,868
Avg. Salary
3. Arizona
$38,000
Avg. Salary
We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer care professionals and discovered their number of customer care professional opportunities and average salary. Through our research, we concluded that American Express was the best, especially with an average salary of $67,062. UMR follows up with an average salary of $45,015, and then comes Teleperformance with an average of $26,863. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer care professional. The employers include American Express co, The Reynolds and Reynolds co, and Vivint
