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Working as a Customer Care Professional

There is more than meets the eye when it comes to being a customer care professional. For example, did you know that they make an average of $15.67 an hour? That's $32,602 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Care Professional Do

There are certain skills that many customer care professionals have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, communication skills and listening skills.

When it comes to the most important skills required to be a customer care professional, we found that a lot of resumes listed 13.1% of customer care professionals included customer service, while 12.3% of resumes included extraordinary customer care, and 10.1% of resumes included customer loyalty. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer care professional job title. But what industry to start with? Most customer care professionals actually find jobs in the technology and professional industries.

How To Become a Customer Care Professional

If you're interested in becoming a customer care professional, one of the first things to consider is how much education you need. We've determined that 32.6% of customer care professionals have a bachelor's degree. In terms of higher education levels, we found that 6.4% of customer care professionals have master's degrees. Even though some customer care professionals have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer care professional. When we researched the most common majors for a customer care professional, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer care professional resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a customer care professional. In fact, many customer care professional jobs require experience in a role such as customer service representative. Meanwhile, many customer care professionals also have previous career experience in roles such as cashier or sales associate.

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Average Salary$32,602
Job Growth Rate-2%

Customer Care Professional Jobs

Customer Care Professional Career Paths

Top Careers Before Customer Care Professional

Cashier
11.9 %

Top Careers After Customer Care Professional

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Care Professional

Customer Care Professionals in America make an average salary of $32,602 per year or $16 per hour. The top 10 percent makes over $51,000 per year, while the bottom 10 percent under $20,000 per year.
Average Salary
$32,602

Best Paying Cities

City
Average Salary
Hanford, CA
Salary Range33k - 65k$47k$47,169
Appleton, WI
Salary Range32k - 51k$41k$41,246
Flagstaff, AZ
Salary Range26k - 53k$38k$38,039
Denver, CO
Salary Range27k - 50k$37k$36,924
Big Spring, TX
Salary Range24k - 47k$34k$34,222
Holland, MI
Salary Range26k - 43k$34k$33,854
$21k
$65k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Customer Upgrade Professional-Work From Home
Customer Upgrade Professional-Work From Home
Vivint
Vivint
11/16/2020
11/16/2020
$55,00011/16/2020
$55,000
Customer Loyalty Professional-Working From Home
Customer Loyalty Professional-Working From Home
Vivint Smart Home, Inc.
Vivint Smart Home, Inc.
10/21/2020
10/21/2020
$22,95710/21/2020
$22,957
Customer Loyalty Professional
Customer Loyalty Professional
Vivint
Vivint
10/15/2020
10/15/2020
$22,95710/15/2020
$22,957
Customer Care Professional
Customer Care Professional
Spherion
Spherion
10/07/2020
10/07/2020
$31,30510/07/2020
$31,305
Customer Upgrade Professional
Customer Upgrade Professional
Vivint
Vivint
09/25/2020
09/25/2020
$55,00009/25/2020
$55,000
See More Recent Salaries

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Customer Care Professional Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Care Professional. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Care Professional Resume

At Zippia, we went through countless Customer Care Professional resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Customer Care Professional Demographics

Gender

female

66.9 %

male

28.0 %

unknown

5.1 %

Ethnicity

White

61.8 %

Hispanic or Latino

16.5 %

Black or African American

12.1 %

Foreign Languages Spoken

Spanish

75.0 %

German

10.7 %

French

7.1 %
See More Demographics

Customer Care Professional Education

Majors

Business
28.6 %

Degrees

Bachelors

32.6 %

High School Diploma

26.6 %

Associate

20.1 %

Entry Level Jobs For Becoming A Customer Care Professional

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Care Professional

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.1% of customer care professionals listed customer service on their resume, but soft skills such as computer skills and communication skills are important as well.

Best States For a Customer Care Professional

Some places are better than others when it comes to starting a career as a customer care professional. The best states for people in this position are Connecticut, California, Massachusetts, and Maine. Customer care professionals make the most in Connecticut with an average salary of $47,330. Whereas in California and Massachusetts, they would average $46,148 and $42,495, respectively. While customer care professionals would only make an average of $41,903 in Maine, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Maine

Total Customer Care Professional Jobs:
485
Highest 10% Earn:
$66,000
Location Quotient:
1.67
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Nevada

Total Customer Care Professional Jobs:
704
Highest 10% Earn:
$77,000
Location Quotient:
1.35
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Arizona

Total Customer Care Professional Jobs:
2,205
Highest 10% Earn:
$70,000
Location Quotient:
1.59
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Care Professional Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer care professionals and discovered their number of customer care professional opportunities and average salary. Through our research, we concluded that American Express was the best, especially with an average salary of $67,062. UMR follows up with an average salary of $45,015, and then comes Teleperformance with an average of $26,863. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer care professional. The employers include American Express co, The Reynolds and Reynolds co, and Vivint

1. American Express
4.8
Avg. Salary: 
$67,062
Customer Care Professionals Hired: 
942+
2. UMR
4.4
Avg. Salary: 
$45,015
Customer Care Professionals Hired: 
469+
3. Teleperformance
3.8
Avg. Salary: 
$26,863
Customer Care Professionals Hired: 
243+
4. Sykes Enterprises
3.8
Avg. Salary: 
$26,152
Customer Care Professionals Hired: 
183+
5. JPMorgan Chase
4.9
Avg. Salary: 
$61,216
Customer Care Professionals Hired: 
150+
6. Alorica
4.0
Avg. Salary: 
$27,308
Customer Care Professionals Hired: 
128+

Customer Care Professional Videos

Recently Added Customer Care Professional Jobs

Updated October 2, 2020