FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

FIND
PERSONALIZED JOBS

Become A Customer Care Professional

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Customer Care Professional

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Care Professional Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Show More

Show Less

How To Become A Customer Care Professional

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Show More

Show Less

Customer Care Professional jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Customer Care Professional Career Paths

Customer Care Professional
Customer Care Representative Specialist
Account Manager
5 Yearsyrs
Expert Security Officer Night Auditor
Assistant General Manager
5 Yearsyrs
Customer Support Specialist Technical Support Specialist Operations Manager
Branch Manager
6 Yearsyrs
Claims Representative Sales Consultant Call Center Representative
Call Center Manager
6 Yearsyrs
Customer Care Specialist Billing Specialist Operations Manager
General Manager
7 Yearsyrs
Customer Care Representative Technical Support Representative Technical Support Specialist
Information Technology Manager
8 Yearsyrs
Subject Matter Expert Program Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Billing Specialist Home Health Aid Unit Secretary
Office Manager
5 Yearsyrs
Billing Specialist Specialist Account Manager
Product Manager
7 Yearsyrs
Analyst Quality Assurance Analyst Quality Assurance Manager
Production Manager
6 Yearsyrs
Customer Care Specialist Technical Support Specialist Quality Assurance Analyst
Quality Assurance Manager
9 Yearsyrs
Analyst Finance Analyst Account Manager
Sales Account Manager
6 Yearsyrs
Subject Matter Expert Business Analyst Product Manager
Sales And Marketing Manager
6 Yearsyrs
Specialist Account Manager Account Executive
Sales Manager
5 Yearsyrs
Claims Representative Office Administrator Customer Care Representative
Senior Representative
5 Yearsyrs
Customer Support Specialist Project Manager General Manager
Service Director
9 Yearsyrs
Specialist Security Officer Technician
Service Manager
7 Yearsyrs
Technical Support Representative Systems Administrator Operations Manager
Site Manager
7 Yearsyrs
Technical Support Representative Technical Support Technician Technical Support Specialist
Support Supervisor
5 Yearsyrs
Expert General Manager District Manager
Warehouse Manager
5 Yearsyrs
Show More

Average Length of Employment
Customer Liaison 3.1 years
Representative 2.1 years
Agent 2.1 years
Service Associate 2.1 years
Customer Agent 2.0 years
Customer Assistant 1.9 years
Customer Advisor 1.9 years
Customer Associate 1.8 years
Home Agent 1.7 years
Call Center Agent 1.3 years
Call Agent 1.0 years
Top Employers Before
Cashier 10.1%
Internship 3.1%
Server 2.4%
Manager 2.3%
Top Employers After
Specialist 5.0%
Cashier 3.9%
Supervisor 2.7%
Analyst 2.5%

Customer Care Professional Demographics

Gender

Female

70.6%

Male

27.0%

Unknown

2.4%
Ethnicity

White

81.6%

Hispanic or Latino

10.6%

Asian

5.7%

Unknown

1.6%

Black or African American

0.5%
Show More
Languages Spoken

Spanish

62.5%

French

11.3%

Portuguese

3.8%

Swedish

2.5%

German

2.5%

Irish

1.3%

Finnish

1.3%

Chinese

1.3%

Danish

1.3%

Japanese

1.3%

Amharic

1.3%

Greek

1.3%

Hindi

1.3%

Urdu

1.3%

Norwegian

1.3%

Arabic

1.3%

Shan

1.3%

Korean

1.3%

Nepali

1.3%
Show More

Customer Care Professional Education

Schools

University of Phoenix

17.6%

University of North Carolina at Greensboro

8.0%

University of Louisiana at Monroe

8.0%

Kaplan University

7.1%

Ashford University

5.2%

Strayer University

4.9%

Glendale Community College

4.6%

Grambling State University

4.0%

Houston Community College

4.0%

Grand Canyon University

4.0%

American InterContinental University

3.7%

Southern New Hampshire University

3.7%

Louisiana Tech University

3.7%

Capella University

3.7%

Broward College

3.4%

Miami Dade College

3.1%

Liberty University

3.1%

Central Piedmont Community College

2.8%

University of Central Florida

2.8%

Guilford Technical Community College

2.5%
Show More
Majors

Business

29.0%

Psychology

7.6%

Health Care Administration

6.9%

Accounting

5.7%

Criminal Justice

4.8%

Communication

4.7%

General Studies

4.2%

Nursing

4.0%

Marketing

3.9%

Medical Assisting Services

3.6%

Computer Information Systems

3.3%

Management

3.2%

Computer Science

3.0%

Information Technology

2.8%

Human Resources Management

2.6%

English

2.5%

Liberal Arts

2.2%

Legal Support Services

2.1%

Finance

2.1%

Elementary Education

1.8%
Show More
Degrees

Bachelors

33.4%

Other

32.0%

Associate

16.2%

Masters

9.8%

Certificate

5.7%

Diploma

2.1%

License

0.5%

Doctorate

0.3%
Show More
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Customer Care Professional

CustomerServiceSkillsExtraordinaryCustomerCareInboundCallsCardMembersEligibilityInformationCustomerServiceInquiriesCreditCardCustomerSatisfactionMedicareAdvantagePhoneCallsHealthInsuranceNecessaryAccountInformationTechnicalSupportCustomerIssuesCustomerAccountsTroubleshootComplexCustomerCallsInternetOutboundCallsCommunicationSkills

Show More

Top Customer Care Professional Skills

  1. Customer Service Skills
  2. Extraordinary Customer Care
  3. Inbound Calls
You can check out examples of real life uses of top skills on resumes here:
  • Promote excellent communication skills as well as awesome customer service skills to ensure great service to all customer's.
  • Deliver extraordinary customer care by providing services including account management, analysis, documentation, and helpful solutions to problems.
  • Handled heavy volume of inbound calls, navigated through multiple systems to investigate customer inquiries to arrive at desired resolution.
  • Executed accounts with legal Judgments (research, collect, coding, ensured satisfaction copy sent to Card members).
  • Provide benefit and eligibility information to members, pharmacies and doctors.

Top Customer Care Professional Employers

Customer Care Professional Videos

A Day in the Life: Call Center Agent

×