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A customer care professional assists customers who have inquiries or issues related to a product or service. They work in retail, hospitality, telecommunications, healthcare, banking, and more. Customer care professionals aim to handle customer interactions with empathy, patience, and professionalism. They communicate effectively via phone, email, or chat. Their goal is to resolve customer concerns efficiently while ensuring customer satisfaction. Customer care professionals work to maintain a positive brand image and foster long-term relationships.
Sally Hiott B.S. MBA, DBA
Assistant Professor of Marketing, Charleston Southern University
Avg. Salary $34,566
Avg. Salary $59,228
Growth Rate -4%
Growth Rate 0.3%
American Indian and Alaska Native 0.71%
Asian 6.18%
Black or African American 12.63%
Hispanic or Latino 18.67%
Unknown 5.30%
White 56.51%
Genderfemale 69.61%
male 30.39%
Age - 39American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 39Stress level is manageable
7.1 - high
Complexity Level is challenging
7 - challenging
Work Life balance is good
6.4 - fair
Pros
Chance to develop communication skills
Opportunity to work in a team-oriented environment
Potential for career advancement
Opportunity to work remotely or from home
Possibility of earning commissions or bonuses based on performance
Cons
Dealing with difficult or irate customers can be stressful
Repetitive nature of some customer service tasks can be tedious
Limited autonomy and decision-making power in some roles
Limited opportunity for creativity or innovation in problem-solving
Limited opportunities for salary growth in some positions
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Skills | Percentages |
---|---|
Customer Service | 14.19% |
Patients | 13.94% |
Resourcefulness | 11.76% |
Customer Loyalty | 11.24% |
Custom Solutions | 5.70% |
When your background is strong enough, you can start writing your customer care professional resume.
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Now it's time to start searching for a customer care professional job. Consider the tips below for a successful job search:
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The average Customer Care Professional salary in the United States is $34,566 per year or $17 per hour. Customer care professional salaries range between $27,000 and $43,000 per year.
What Am I Worth?
remote job, more schedule flexibility
very low salary, no career growth, very stressful and not rewarding
Getting to know the people and the you work.with
Being required to answer a minimum number of calls a day. This pushes the idea that the caller is a number and as such, it is more difficult to personalize the call the the person calling in
Interaction with customers finding best solutions which are satisfying both sides.