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Best customer care professional certifications
The best certifications for a customer care professional are Certified Management Accountant (CMA), Certified Pharmacy Technician (CPhT), and Certified Medical Office Manager (CMOM).
Customer care professional certifications demonstrate your competency as a customer care professional to employers. However, not all customer care professional certifications provide the same value.
Below is a list of the best customer care professional certifications. Obtaining a customer care professional certification will give you a leg up when you apply for jobs and increase your potential salary.
7 best certifications for customer care professionals
| Rank | Customer care professional certification | Organization |
|---|---|---|
| 1 | Certified Management Accountant (CMA) | IMA |
| 2 | Certified Pharmacy Technician (CPhT) | PTCB |
| 3 | Certified Medical Office Manager (CMOM) | PMI |
| 4 | Nationally Certified Medical Office Assistant (NCMOA) | NCCT |
| 5 | Certified Professional - Human Resource (IPMA-CP) | IPMA-HR |
| 6 | Medical Administrative Specialist (CMAS) | AMT |
| 7 | Travel and Tourism Professional (TTP) | IATA |
7 best customer care professional certifications
1. Certified Management Accountant (CMA)
The CMA (Certified Management Accountant) is the advanced professional certification specifically designed to measure the accounting and financial management skills that drive business performance.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
2. Certified Pharmacy Technician (CPhT)
PTCB's pharmacy technician certification program enables technicians to work more effectively with pharmacists to offer safe and effective patient care and service. Certification is achieved by meeting specific eligibility requirements and earning a passing score on the Pharmacy Technician Certification Exam (PTCE). The PTCB certification program is accredited by the National Commission for Certifying Agencies (NCCA).
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
3. Certified Medical Office Manager (CMOM)
Experienced medical office professionals with exceptional administrative skills are eligible to sit for the Certified Medical Office Manager (CMOM) exam. To attain CMOM certification, all candidates must demonstrate a high level of knowledge in financial management, managed care contracting, personnel, and time management. Risk management, medical record keeping and facility management issues should also be mastered.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
4. Nationally Certified Medical Office Assistant (NCMOA)
Medical Office Assistants typically perform administrative duties for health care providers in office settings, although some may also perform basic clinical tasks (as allowed by state laws). Their responsibilities will vary by employer, but may include answering telephones, greeting patients, updating and filing medical records, completing insurance forms, handling correspondence, scheduling appointments, and handling billing or bookkeeping.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
5. Certified Professional - Human Resource (IPMA-CP)
IPMA-HR strives to encourage excellence in public sector human resources, promote continuous learning and develop the next generation of leaders. To that end, IPMA-HR offers two internationally recognized certification programs to the public HR community: the IPMA-CP and the IPMA-CS.
- More than two years of education or training after high school required? Yes
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
6. Medical Administrative Specialist (CMAS)
This certification is for medical administrative specialists who serves a key role in medical office, clinic and hospital settings. This multi-skilled practitioner is competent in medical records management, insurance processing, coding and billing, management of practice finances, information processing, and fundamental office management tasks. A medical administrative specialist is very familiar with clinical and technical concepts required to coordinate administrative office functions in the healthcare setting.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 3 year(s)
7. Travel and Tourism Professional (TTP)
Travel is an exciting, multi-faceted business for service oriented professionals that want to work independently or for a variety of employers.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
What is the best certification for a customer care professional?
The best customer care professional certification is Certified Management Accountant (CMA). The Certified Management Accountant (CMA) is awarded by the The Association of Accountants and Financial Professionals in Business. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience.
Here's a bit more background on how to obtain this customer care professional certification:
- To become a certified Certified Management Accountant (CMA), you need to pass the exam.
- This certificate requires more than two years of work experience.
- Renew certification every 1 year.
The most common combination of customer care professional certifications include: Certified Management Accountant (CMA), Certified Pharmacy Technician (CPhT), and Certified Medical Office Manager (CMOM).
Online courses for customer care professionals to earn certifications
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