Customer care professional demographics and statistics in the US
Customer care professional demographics research summary. Zippia estimates customer care professional demographics and statistics in the United States by using a database of 30 million profiles. Our customer care professional estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer care professionals after extensive research and analysis:
- There are over 174,264 customer care professionals currently employed in the United States.
- 69.6% of all customer care professionals are women, while 30.4% are men.
- The average customer care professional age is 40 years old.
- The most common ethnicity of customer care professionals is White (56.5%), followed by Hispanic or Latino (18.7%), Black or African American (12.6%) and Asian (6.2%).
- In 2022, women earned 97% of what men earned.
- 7% of all customer care professionals are LGBT.
- Customer care professionals are 59% more likely to work at private companies in comparison to public companies.
On this page
Customer care professional demographics by:
Customer care professional gender statistics
69.6% of customer care professionals are women and 30.4% of customer care professionals are men.
- Female, 69.6%
- Male, 30.4%
Customer care professional gender ratio
| Gender | Percentages |
|---|---|
| Female | 69.6% |
| Male | 30.4% |
Customer care professional gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$36,271
Female income
$35,098
Customer care professional gender ratio over time
This data breaks down the percentage of men and women in customer care professional positions over time. Currently, 69.6% of customer care professionals are female.
Customer care professional gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 28.77% | 71.23% |
| 2011 | 28.63% | 71.37% |
| 2012 | 30.06% | 69.94% |
| 2013 | 30.49% | 69.51% |
| 2014 | 30.98% | 69.02% |
| 2015 | 30.87% | 69.13% |
| 2016 | 31.41% | 68.59% |
| 2017 | 31.83% | 68.17% |
| 2018 | 30.56% | 69.44% |
| 2019 | 30.15% | 69.85% |
| 2020 | 30.76% | 69.24% |
| 2021 | 30.39% | 69.61% |
Customer care professional related jobs gender ratio
We compared customer care professionals with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Care Professional | 30% | 70% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer care professional demographics by race
The most common ethnicity among customer care professionals is White, which makes up 56.5% of all customer care professionals. Comparatively, 18.7% of customer care professionals are Hispanic or Latino and 12.6% of customer care professionals are Black or African American.
- White, 56.5%
- Hispanic or Latino, 18.7%
- Black or African American, 12.6%
- Asian, 6.2%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.7%
Customer care professional race
| Customer care professional race | Percentages |
|---|---|
| White | 56.5% |
| Hispanic or Latino | 18.7% |
| Black or African American | 12.6% |
| Asian | 6.2% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.7% |
Customer care professional race and ethnicity over time
See how customer care professional racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer care professional race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.91% | 12.89% | 5.47% | 14.72% |
| 2011 | 63.63% | 13.18% | 5.61% | 14.59% |
| 2012 | 62.83% | 13.06% | 5.42% | 15.44% |
| 2013 | 63.18% | 12.89% | 5.58% | 15.12% |
| 2014 | 62.56% | 12.84% | 5.90% | 15.30% |
| 2015 | 61.94% | 12.58% | 5.68% | 16.42% |
| 2016 | 61.06% | 13.07% | 5.92% | 16.31% |
| 2017 | 61.97% | 12.49% | 5.89% | 16.14% |
| 2018 | 61.79% | 12.07% | 6.06% | 16.52% |
| 2019 | 61.39% | 12.26% | 5.86% | 17.03% |
| 2020 | 58.82% | 11.66% | 6.01% | 17.64% |
| 2021 | 56.51% | 12.63% | 6.18% | 18.67% |
Customer care professional wage gap by race
According to our data, asian customer care professionals have the highest average salary compared to other ethnicities. Black or african american customer care professionals have the lowest average salary at $35,917.
| Ethnicity | Salary |
|---|---|
| Unknown | $35,964 |
| White | $36,331 |
| Black or African American | $35,917 |
| Asian | $36,917 |
| Hispanic or Latino | $36,234 |
Average customer care professional age
See how the average age of customer care professionals varies based on ethnicity and gender.
Male
Female
Customer care professional age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer care professional age breakdown
The average age of customer care professionals is 40+ years years old, representing 49% of the customer care professional population.
Customer care professional age breakdown
| Customer Care Professional Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer care professional educational attainment
The most common degree for customer care professionals is bachelor's degree, with 40% of customer care professionals earning that degree. The second and third most common degree levels are associate degree degree at 23% and associate degree degree at 22%.
- Bachelor's, 40%
- Associate, 23%
- High School Diploma, 22%
- Diploma, 6%
- Other Degrees, 9%
Customer care professionals by degree level
| Customer care professional degree | Percentages |
|---|---|
| Bachelor's | 40% |
| Associate | 23% |
| High School Diploma | 22% |
| Diploma | 6% |
| Other Degrees | 9% |
Customer care professional jobs you might like
Customer care professional wage gap by degree level
According to the data, customer care professionals with a Master's degree earn more than those without, at $39,941 annually. With a Bachelor's degree, customer care professionals earn a median annual income of $38,502 compared to $35,360 for customer care professionals with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $39,941 |
| High School Diploma or Less | $34,262 |
| Bachelor's Degree | $38,502 |
| Some College/ Associate Degree | $35,360 |
Customer care professional employment statistics
Most customer care professionals work for a private in the professional industry.
Company size where customer care professionals work
Below, you can see the size of companies where customer care professionals work.
Customer care professional jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 12% |
| 100 - 500 employees | 15% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 22% |
| > 10,000 employees | 40% |
Customer care professional jobs by company type
Employees with the customer care professional job title have their preferences when it comes to working for a company. For instance, most customer care professionals prefer to work at private companies over public companies.
Customer care professional jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 39% |
| Private | 59% |
| Government | 1% |
Customer care professional jobs by industry
The most common industries for customer care professionals are professional, technology and finance.
Customer care professional industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 20% |
| Professional | 15% |
| Technology | 11% |
| Finance | 9% |
| Insurance | 8% |
| Telecommunication | 6% |
| Health Care | 5% |
| Retail | 5% |
| Media | 4% |
| Manufacturing | 4% |
| Hospitality | 3% |
| Energy | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Transportation | 1% |
| Government | 1% |
| Utilities | 1% |
| Real Estate | 1% |
| Education | 1% |
| Agriculture | 1% |
Customer care professional turnover and employment statistics
Customer care professional unemployment rate over time
The unemployment rate for customer care professionals between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer care professional unemployment rate by year
| Year | Customer care professional unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer care professional tenure
The average customer care professional stays at their job for 1-2 years, based on the 6,165 customer care professionals resumes in Zippia's database.
Customer care professional tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 31% |
| 1-2 years | 36% |
| 3-4 years | 10% |
| 5-7 years | 13% |
| 8-10 years | 4% |
| 11+ years | 4% |
Customer care professional LGBT ratio compared to similar jobs
Review the percent of customer care professionals that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Registered Account Administrator | 5.53% | 101,458 |
| Eligibility Technician | 6.73% | 24,203 |
| Customer Care Professional | 7.19% | - |
| Filer | 8.60% | 471 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Cataloging Assistant | 11.16% | 548 |
| Learning Resources Assistant | 15.31% | 41,804 |
Similar customer care professional jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Registered Account Administrator | 5.53% | 101,458 |
| Eligibility Technician | 6.73% | 24,203 |
| Filer | 8.60% | 471 |
| Commercial Loan Reviewer | 8.99% | 36,035 |
| Cataloging Assistant | 11.16% | 548 |
| Learning Resources Assistant | 15.31% | 41,804 |
Foreign languages spoken by customer care professionals
The most common foreign language among customer care professionals is Spanish at 70.0%. The second-most popular foreign language spoken is French at 7.9% and German is the third-most popular at 5.0%.
- Spanish, 70.0%
- French, 7.9%
- German, 5.0%
- Portuguese, 3.6%
- Swedish, 1.4%
- Other, 12.1%
Customer care professional languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 70.0% |
| French | 7.9% |
| German | 5.0% |
| Portuguese | 3.6% |
| Swedish | 1.4% |
| Other | 12.1% |
