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Customer Care Professional Resume Examples 2023

Research Summary. We analyzed 1,806 customer care professional resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like American Express and United HealthCare Services. Here are the key facts about customer care professional resumes to help you get the job:

  • The average customer care professional resume is 376 words long
  • The average customer care professional resume is 0.8 pages long based on 450 words per page.
  • Customer service is the most common skill found on a customer care professional resume. It appears on 14.2% of resumes.
After learning about how to write a professional customer care professional resume, you can make sure your resume checks all the boxes with our resume builder.

Resume

Customer Care Professional Resume Example

 
Paul Robertson
Customer Care Professional
Contact Information
Colorado Springs, CO
(250) 555-4428
Skills
  • Customer Returns
  • Treatment Plans
  • Front Office
  • Company Policies
  • Communication
  • Customer Care
  • Customer Interaction
  • Positive Attitude
  • Internet
  • Customer Service
Employment History
Customer Care Professional
2018 - Present
Xerox
Colorado Springs, CO
  • Handled business transactions in connection with activation of new customer accounts on a computer terminal.
  • Provided excellent customer service and provided timely resolutions for Medicare recipients.
  • Experience working with Chat/Email communication with customers to provide service and thorough explanation of benefits.
  • Analyzed account information and recommending tailored solutions to the Card member to preserve company and client relationship.
Call Center Representative
2017 - 2018
AT&T
Houston, TX
  • Set up new telecommunation accounts, tv services, and internet service.
  • Serve international clients communication needs traveling out of the country Provide technical support and escalations.
Customer Service Clerk
2011 - 2017
The Home Depot
Houston, TX
  • Provide excellent customer service via active listening and professional communication.
  • Provided customer service rendering assistance and supplying information on product features.
  • Communicate with loss prevention regarding asset protection.
  • Handle daily customer service and check out procedures including phone sales and will-calls.
  • Front end cashier Grocery department help, conditioning and fundraising Customer Service Desk
  • Utilized Customer Relations Management (CRM) software to maintain quality customer service, achieving consistent 95% satisfaction rate.
Education
High School Diploma
2011 - 2011
 
 
Wayne Arnold
Customer Care Professional
Contact Info
Tampa, FL
(390) 555-1173
Skills
Telephone CallsProduct KnowledgeHealth CareMental HealthCustomer QuestionsFuture ActionsCompany PoliciesHigh VolumeInternetCSR
Employment History
Customer Care Professional
2019 - Present
Citi
Tampa, FL
  • Resolved client complaints, calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
  • Provide information and solve issues with customer accounts.
  • Frequent communication with other clinics, providing exceptional customer service to current and prospective clients.
Customer Contact Representative
2018 - 2019
ONE TOUCH POINT
Tampa, FL
  • Listen to and resolve customer complaints regarding Verizon services.
  • Answer inbound calls for T-Mobile and make consultative sales for prospective customers.
  • Educated clients regarding how to best protect themselves on the web and within PayPal.
  • Walked customers through a step by step process for resolving issues with their software or internet issues.
  • Achieved monthly sales goals by maintaining a high level of product and service knowledge.
Customer Service Consultant
2017 - 2018
FIS
Tampa, FL
  • Answer phones and set up new accounts for customers who want to recieve sadillite radio service.
  • Assist in reducing costs to the Army by coordinating and collaborating information technology requirements.
  • Researched and analyzed customer accounts for balance adjustments and toll credit adjustments.
Education
Bachelor's Degree Communication
2014 - 2017
University of South Florida
Tampa, FL
 
 
Gabriel Morales
Customer Care Professional
Milwaukee, WI
gmorales@example.com
(810) 555-4573
Experience
Customer Care Professional
2018 - Present
Pick 'n SaveMilwaukee, WI
  • Assisted setting up customer accounts with the EDI ordering process in the SAP system.
  • Managed current and past due customer accounts.
  • Price and prepare clothes and shoes for sales floor.
Call Center Associate
2017 - 2018
Time Warner Cable EnterprisesMilwaukee, WI
  • Offer open and supportive communication to team, offering leadership and guidance within the team share-point page.
  • Integrated various company services (video, internet, telephone) with customer's equipment.
  • Assisted customers with current cable, internet, or home phone service.
Customer Associate
2016 - 2017
WalmartBentonville, AR
  • Greet customers as they arrive at the store and guide them regarding different sections.
  • Unloaded trucks and stocked the sales floor.
  • Reorganized the sales floor to meet company demands.
  • Provided exceptional customer service to exceed customer's expectations over the phone and on Chat and Email.
Skills
Technical Support
Curiosity
Sales Floor
Telephone Calls
Stock Items
Customer Complaints
Scheduling Appointments
Customer Sales
Accurate Processing
Customer Service
Education
High School Diploma
2016 - 2016
 
Create My Resume
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How your resume should look:

  • The job title on your resume should match your application for the role.
  • Ensure your work experience focuses on achievements, rather than responsibilities.
  • Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Customer Care Professional Resume templates

Zippia allows you to choose from different easy-to-use Customer Care Professional templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Care Professional resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Customer Care Professional Resume
Customer Care Professional Resume
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Customer Care Professional Resume
Customer Care Professional Resume
Customer Care Professional Resume
Customer Care Professional Resume
Customer Care Professional Resume
Customer Care Professional Resume
Customer Care Professional Resume
Customer Care Professional Resume
Customer Care Professional Resume
Customer Care Professional Resume
Customer Care Professional Resume

Customer Care Professional Resume Format And Sections

1

1. Add Contact Information To Your Customer Care Professional Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Care Professional Resume Contact Information Example #1

Jane Moore

Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

Do you want to know more?
How To Write The Perfect Resume Header
2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school
Check More About Customer Care Professional Education
Majors
Business
29.6%
Psychology
8.3%
General Studies
6.5%
Accounting
5.6%
Show More

Customer Care Professional Resume Relevant Education Example #1

High School Diploma 2011 - 2013

Customer Care Professional Resume Relevant Education Example #2

High School Diploma 2014 - 2016

3

3. Next, Create A Customer Care Professional Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Customer Care Professional Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Credit Card Skills

    A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

  • Troubleshoot Skills

    Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

  • Outbound Calls Skills

    An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Top Skills for a Customer Care Professional

Source: Zippia.com
  • Customer Service, 14.2%
  • Patients, 13.9%
  • Resourcefulness, 11.8%
  • Customer Loyalty, 11.2%
  • Other Skills, 48.9%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
4

4. List Your Customer Care Professional Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Collections, Customer Service
Wells Fargo
  • Updated & maintained communication with processors with revised customer information.
  • Maintained communication between loan representatives and customers on customer's refinanced loans.
  • Closed sales on products, services, and solutions Offered end to end solutions on individual customer basis Developed expert telecommunications knowledge
  • Resolved customer invoicing issues through proactive communication with customers and negotiation of payments.
  • Performed safe deposit box transactions and assisted with customer inquiries for detailed account transactions.
Work History Example # 2
Phone Representative
Menards
  • Recognized by managers as a hard-working team player and dedicated employee.
  • Maintained top-level sales as well as performed quality customer service to Cox Communications customers including inquiries and complaints.
  • Assisted inbound callers by resolving customer service issues Sold various products and services including video, internet, and phone
  • Calmed angry customers, troubleshoot cable, digital phone and internet.
  • Provided technical assistance, account management, and billing support to clients through Zendesk CRM.
Work History Example # 3
Customer Care Professional
General Dynamics
  • Assisted beneficiaries with their Medicare Insurance Plans Answering calls / cold calls Using multiple screens to pull up customer information throughout Microsoft
  • Adhered to HIPAA guideline and regulations regarding consumer account and information.
  • Performed simple terminations when Beneficiaries employer coverage had terminated to update Medicare coverage to primary insurance.
  • Escalated claims to Medicare Administrative Contractor or to Benefit Integrity Unit and applications to Health Insurance Caseworkers when needed.
  • Assisted customers with resolving technical issues using personal communication devices.
Work History Example # 4
Customer Care Professional
Sears Holdings
  • Maintained constant communication with customer to ensure service standards were exceeded.
  • Ensured timely communication of work orders-maintaining open lines between management, technicians and customers.
  • Coordinated services and facilitated communication between technicians and front shop.
  • Initiated inter-company communication for product reliability.
  • Managed extremely high call and e-communication volume in order to maintain relationships with both customers and retailers.
5

5. Highlight Your Customer Care Professional Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your customer care professional resume:

  1. Certified Management Accountant (CMA)
  2. Certified Pharmacy Technician (CPhT)
  3. Certified Medical Office Manager (CMOM)
  4. Nationally Certified Medical Office Assistant (NCMOA)
  5. Certified Professional - Human Resource (IPMA-CP)
  6. Medical Administrative Specialist (CMAS)
  7. Travel and Tourism Professional (TTP)

More Certifications For Customer Care Professional
6

6. Finally, Add a Customer Care Professional Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

  1. Ameriprise Financial Jobs (24)
  2. Zurich Jobs (49)
  3. JPMorgan Chase & Co. Jobs (152)
  4. American Express Jobs (1,092)
  5. Reynolds and Reynolds Jobs (18)

Common Customer Care Professional Resume Skills

  • Customer Service
  • Patients
  • Resourcefulness
  • Customer Loyalty
  • Custom Solutions
  • Broadband
  • Health Insurance
  • Credit Card
  • Multitasking
  • Inbound Phone Calls
  • Customer Satisfaction
  • Customer Accounts
  • Troubleshoot
  • Outbound Calls
  • Customer Inquiries
  • Medicaid
  • Medicare Advantage
  • Quality Customer Service
  • Quality Standards
  • Customer Issues
  • Billing Inquiries
  • Account Maintenance
  • Billing Issues
  • Customer Support
  • Process Payments
  • HIPAA
  • Customer Complaints
  • CCP
  • Payment Arrangements
  • Service Calls
  • EOB
  • Schedule Adherence
  • Telephone Calls
  • Hippa
  • Payment Issues
  • Call Handling
  • Customer Interaction
  • System Problems
  • Medical Benefits
  • Customer Calls
  • Technical Issues
  • Retention Efforts
  • Medical Claims
  • Customer Grievances
  • Billing Disputes
  • Support Resources
  • Performance Standards
  • Card Products
  • Delinquent Accounts
  • Computer System

Customer Care Professional Jobs

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Updated May 19, 2023