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Customer care professional salary
Average customer care professional salary
$16.62
Understanding Customer Care Professional Salaries
As of October 2025, the average salary for a Customer Care Professional is approximately $34,566 per year. Salaries can vary based on factors such as experience, location, and the specific industry. For instance, entry-level positions may start around $28,000, while those with more experience can earn upwards of $45,000 annually.
Salary by State
In the United States, states like California and New York typically offer higher salaries due to the cost of living and demand for skilled professionals. For example, the highest-paying states for this role report average salaries ranging from $40,000 to $50,000.
Experience Levels
Experience also plays a crucial role in salary determination. A Customer Care Professional with 5-10 years of experience can expect to earn significantly more than those just starting. Additionally, specialized roles, such as technical support, often command higher salaries compared to general customer service positions.
Job Opportunities
To explore available roles, visit Zippia's job board for a wide range of opportunities tailored to customer care professionals. Understanding salary trends can help you negotiate effectively and choose the right job path.
Let Zippi find your next customer care professional job
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Where can a Customer Care Professional earn more?
Customer care professional salaries by experience level
Customer care professional salary estimates from across the web
Average customer care professional salary by state
The average customer care professional salary in Wisconsin, Washington, and Montana are the highest in the U.S. The lowest average customer care professional salary states are Mississippi, Georgia, and Virginia.
- State view
- County view
Highest paying states for customer care professionals
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Montana | $42,046 | $20.21 |
| 2 | Iowa | $39,439 | $18.96 |
| 3 | North Dakota | $39,168 | $18.83 |
| 4 | Wisconsin | $43,506 | $20.92 |
| 5 | Minnesota | $38,845 | $18.68 |
| 6 | South Dakota | $37,644 | $18.10 |
| 7 | Illinois | $38,342 | $18.43 |
| 8 | Nebraska | $37,668 | $18.11 |
| 9 | Washington | $42,295 | $20.33 |
| 10 | Vermont | $37,905 | $18.22 |
| 11 | Oregon | $41,183 | $19.80 |
| 12 | Oklahoma | $36,709 | $17.65 |
| 13 | Ohio | $35,762 | $17.19 |
| 14 | Maine | $34,877 | $16.77 |
| 15 | Michigan | $35,416 | $17.03 |
| 16 | Arizona | $35,106 | $16.88 |
| 17 | Utah | $35,870 | $17.25 |
| 18 | Alaska | $39,218 | $18.85 |
| 19 | Hawaii | $40,958 | $19.69 |
| 20 | Delaware | $35,535 | $17.08 |
| 21 | Nevada | $34,383 | $16.53 |
| 22 | Massachusetts | $37,064 | $17.82 |
| 23 | New York | $38,488 | $18.50 |
| 24 | Idaho | $34,574 | $16.62 |
| 25 | Maryland | $36,877 | $17.73 |
| 26 | New Hampshire | $34,504 | $16.59 |
| 27 | New Jersey | $37,118 | $17.85 |
| 28 | Connecticut | $36,504 | $17.55 |
| 29 | Colorado | $36,145 | $17.38 |
| 30 | District of Columbia | $39,574 | $19.03 |
| 31 | Wyoming | $31,505 | $15.15 |
| 32 | Indiana | $33,236 | $15.98 |
| 33 | Pennsylvania | $33,626 | $16.17 |
| 34 | Kentucky | $30,991 | $14.90 |
| 35 | Rhode Island | $33,744 | $16.22 |
| 36 | Tennessee | $33,033 | $15.88 |
| 37 | West Virginia | $29,458 | $14.16 |
| 38 | Kansas | $30,413 | $14.62 |
| 39 | California | $36,035 | $17.32 |
| 40 | South Carolina | $31,377 | $15.09 |
| 41 | Mississippi | $29,906 | $14.38 |
| 42 | Missouri | $30,579 | $14.70 |
| 43 | Texas | $32,602 | $15.67 |
| 44 | Alabama | $30,257 | $14.55 |
| 45 | Louisiana | $30,007 | $14.43 |
| 46 | North Carolina | $30,339 | $14.59 |
| 47 | Arkansas | $30,034 | $14.44 |
| 48 | New Mexico | $28,245 | $13.58 |
| 49 | Georgia | $29,791 | $14.32 |
| 50 | Virginia | $29,722 | $14.29 |
| 51 | Florida | $28,853 | $13.87 |
Highest paying cities for customer care professionals
The highest-paying cities for customer care professionals are Olympia, WA, Helena, MT, and Salem, OR.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Olympia, WA | $42,501 | $20.43 |
| 2 | Helena, MT | $42,080 | $20.23 |
| 3 | Salem, OR | $41,331 | $19.87 |
| 4 | Des Moines, IA | $39,177 | $18.84 |
| 5 | Bismarck, ND | $38,943 | $18.72 |
| 6 | Albany, NY | $38,897 | $18.70 |
| 7 | Juneau, AK | $38,857 | $18.68 |
| 8 | Saint Paul, MN | $38,845 | $18.68 |
| 9 | Lincoln, NE | $37,504 | $18.03 |
| 10 | Boston, MA | $37,001 | $17.79 |
| 11 | Trenton, NJ | $36,946 | $17.76 |
| 12 | Annapolis, MD | $36,796 | $17.69 |
| 13 | Oklahoma City, OK | $36,683 | $17.64 |
| 14 | Springfield, IL | $36,631 | $17.61 |
| 15 | Hartford, CT | $36,560 | $17.58 |
| 16 | Sacramento, CA | $36,320 | $17.46 |
| 17 | Denver, CO | $36,206 | $17.41 |
| 18 | Salt Lake City, UT | $35,914 | $17.27 |
| 19 | Lansing, MI | $35,549 | $17.09 |
| 20 | Dover, DE | $35,300 | $16.97 |
Customer care professional salary details
A customer care professional's salary ranges from $27,000 a year at the 10th percentile to $43,000 at the 90th percentile.
What is a customer care professional's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $43,000 | $3,583 | $21 |
| 75th Percentile | $39,000 | $3,250 | $19 |
| Average | $34,566 | $2,881 | $17 |
| 25th Percentile | $30,000 | $2,500 | $14 |
| 10th Percentile | $27,000 | $2,250 | $13 |
Highest paying customer care professional jobs
The highest paying types of customer care professionals are customer care consultant, customer service professional, and customer engagement specialist.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Account Representative | $36,138 | $3,011 | $17.37 | 269,549 |
| Customer Relations Representative | $38,632 | $3,219 | $18.57 | 235,295 |
| Customer Advisor | $32,515 | $2,710 | $15.63 | 217,369 |
| Customer Relations Coordinator | $37,953 | $3,163 | $18.25 | 177,951 |
| Customer Sales Representative | $38,744 | $3,229 | $18.63 | 303,801 |
| Customer Representative | $37,351 | $3,113 | $17.96 | 220,778 |
Top companies hiring customer care professionals now:
Which companies pay customer care professionals the most?
Customer care professional salaries at AIG and OSF HealthCare are the highest-paying according to our most recent salary estimates. In addition, the average customer care professional salary at companies like Thrivent and University of Colorado Boulder are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | AIG | $49,931 | $24.01 |
| 2 | OSF HealthCare | $48,734 | $23.43 |
| 3 | Thrivent | $47,756 | $22.96 |
| 4 | University of Colorado Boulder | $45,793 | $22.02 |
| 5 | Ameriprise Financial | $44,447 | $21.37 |
| 6 | Univ Of Colorado-Colorado Spgs | $43,476 | $20.90 |
| 7 | Siemens | $42,213 | $20.29 |
| 8 | University of Michigan | $41,444 | $19.93 |
| 9 | Southern California Edison | $41,354 | $19.88 |
| 10 | SEARHC | $41,199 | $19.81 |
| 11 | American Woodmark | $41,196 | $19.81 |
| 12 | Michelin | $38,876 | $18.69 |
| 13 | American Express | $38,526 | $18.52 |
| 14 | The Plymouth Rock Company Incorporated | $37,899 | $18.22 |
| 15 | Kimberly-Clark | $37,821 | $18.18 |
| 16 | Crum & Forster | $37,770 | $18.16 |
| 17 | Bon Secours Community Hospital | $37,574 | $18.06 |
| 18 | MVP Health Care | $37,407 | $17.98 |
| 19 | Kootenai Health | $37,236 | $17.90 |
| 20 | Beltone | $36,812 | $17.70 |
Wage gap by gender, race and education
Customer Care Professional salary by industry
The average customer care professional salary varies across industries:
- The average customer care professional salary in the finance industry is $38,772, the highest of any industry.
- The average customer care professional salary in the finance industry is $33,825.
- Customer care professionals in the technology industry earn an average salary of $29,659, the lowest of any industry.
Highest paying industries for customer care professionals
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Finance | $38,772 | $18.64 |
| 2 | Insurance | $33,825 | $16.26 |
| 3 | Media | $33,741 | $16.22 |
| 4 | Professional | $29,670 | $14.26 |
| 5 | Technology | $29,659 | $14.26 |
High paying customer care professional jobs
Customer care professional salary trends
The average customer care professional salary has risen by $5,036 over the last ten years. In 2014, the average customer care professional earned $29,530 annually, but today, they earn $34,566 a year. That works out to a 11% change in pay for customer care professionals over the last decade.
Compare customer care professional salaries for cities or states with the national average over time.
Average customer care professional salary over time
Compare customer care professional salaries for individual cities or states with the national average.
Customer care professional salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $34,600 | $16.62 | +3.1% |
| 2024 | $33,500 | $16.10 | +2.8% |
| 2023 | $32,600 | $15.65 | +2.5% |
| 2022 | $31,700 | $15.25 | +1.8% |
| 2021 | $31,200 | $14.98 | +1.8% |
Recently added customer care professional salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| American Express | Hybrid Customer Care Professional-Small Business Services-PHX | Phoenix, AZ | 06/27/2025 | $41,740 |
| Senior Helpers of Buffalo | Care Professional | Amherst, NY | 06/17/2025 | $37,775 |
| American Express | Platinum Customer Care Professional-Tsc-T3 | Sunrise, FL | 06/11/2025 | $41,740 |
| Mandel Group | Customer Care Professional | Milwaukee, WI | 06/05/2025 | $35,479 |
| Rainbow Restoration | Carpet Care Professional | North Kansas City, MO | 05/28/2025 | $50,000 |
| American Express | Customer Care Professional-Monetary Banking Operations | Phoenix, AZ | 05/27/2025 | $41,740 |
| American Express | Customer Care Professional-Monetary Banking Operations | Sandy, UT | 05/27/2025 | $41,740 |
| Chevron | Dedicated Customer Professional | Seattle, WA | 05/26/2025 | $43,827 |
| Chevron | Dedicated Customer Professional | Beaverton, OR | 05/26/2025 | $36,523 |
| Kennedy Care | Life Care Professional | Ravenna, OH | 05/22/2025 | $31,305 |
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