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Customer care professional skills for your resume and career

Updated January 8, 2025
4 min read
Quoted expert
Sally Hiott B.S. MBA, DBA
Customer care professional example skills
Below we've compiled a list of the most critical customer care professional skills. We ranked the top skills for customer care professionals based on the percentage of resumes they appeared on. For example, 14.2% of customer care professional resumes contained customer service as a skill. Continue reading to find out what skills a customer care professional needs to be successful in the workplace.

15 customer care professional skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer care professionals use customer service:
  • Provided leadership to customer service team of 15-20 charged with resolving complex issues and monitoring service delivery to ensure customer satisfaction.
  • Maintain professional and friendly customer service etiquette with the ability to meet established productivity goals and high standards of quality.

2. Patients

Here's how customer care professionals use patients:
  • Determine customer eligibility and benefits, assisted patients with the comprehension of those benefits.
  • Answered provider questions on patients' eligibility and procedures or amounts covered.

3. Resourcefulness

Here's how customer care professionals use resourcefulness:
  • Demonstrated consultative experience, ability to influence, and resourcefulness.
  • Take ownership by showing initiative, and resourcefulness to resolve customer issues with care and concern to meet customer needs.

4. Customer Loyalty

Here's how customer care professionals use customer loyalty:
  • Provided highly effective, efficient service to all customers resulting in satisfaction and improved customer loyalty.
  • Processed and assisted with American Express Membership Rewards transactions to promote customer loyalty.

5. Custom Solutions

Here's how customer care professionals use custom solutions:
  • Document necessary account information and offer custom solutions that benefit the customer.
  • Grow and nurture customer relationships by offering custom solutions that benefit the personal, business and corporate consumer.

6. Broadband

Here's how customer care professionals use broadband:
  • Resolved escalated issues related to the sales, installation, repair, and billing of all AT&T Broadband services.

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7. Health Insurance

Here's how customer care professionals use health insurance:
  • Maintain a comprehensive working knowledge of government-mandated regulations that pertain to health insurance industry.
  • Provide medical benefit information to a health insurance member.

8. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how customer care professionals use credit card:
  • Managed credit card accounts and delivered the highest-level of quality and timely customer support in a high-volume incoming-call environment.
  • Verify and clearly explain policy information according to credit card type and process enrollments for additional benefits.

9. Multitasking

Here's how customer care professionals use multitasking:
  • Utilized exceptional multitasking capabilities by interacting with suspected fraudsters and using software based applications to confirm or rule out fraud.
  • Thrived in a fast paced metric driven environment with proficient multitasking and navigation in a Windows environment.

10. Inbound Phone Calls

Here's how customer care professionals use inbound phone calls:
  • Fielded inbound phone calls from members, prospective members, and providers to answer questions relating to benefit information.
  • Answered inbound phone calls in a call center environment from card holders all over the world.

11. Customer Satisfaction

Here's how customer care professionals use customer satisfaction:
  • Consult American Express merchants ensuring proper implementation of available resources to increase merchant revenue and customer satisfaction.
  • Ensured optimal work flow to maintain higher customer satisfaction through development and implementation of training programs.

12. Customer Accounts

Here's how customer care professionals use customer accounts:
  • Set up and managed customer accounts for this corporate services company - sold and administered Sprint telecommunications equipment and services.
  • Deliver extraordinary customer care by responding to questions and concerns about customer accounts in a caring professional manor.

13. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how customer care professionals use troubleshoot:
  • Worked with multiple computer applications to troubleshoot customers.
  • Mentor and train new hires*Troubleshoot and resolve customer concerns

14. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer care professionals use outbound calls:
  • Make outbound calls to different clients with prepared script to review and obtain accurate customer information for their current auto policy.
  • Educated on detailed claim information pertaining to any changes of a specified plan which at times required outbound calls to providers.

15. Customer Inquiries

Here's how customer care professionals use customer inquiries:
  • Responded promptly and answered/resolved customer inquiries and complaints which included investigating and resolving service issues and/or product issues.
  • Interacted positively with co-workers and provided effective and timely resolution of a range of customer inquiries.
top-skills

What skills help Customer Care Professionals find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What customer care professional skills would you recommend for someone trying to advance their career?

Sally Hiott B.S. MBA, DBA

Assistant Professor of Marketing, Charleston Southern University

To stay flexible! The workplace is constantly changing and to be a good employee you need to recognize this. Being agreeable to change and willing to take on more than your job description lines you up for larger opportunities when they arise.
Do you want to know more?
Read more about what experts have to say about customer care professional

List of customer care professional skills to add to your resume

Customer care professional skills

The most important skills for a customer care professional resume and required skills for a customer care professional to have include:

  • Customer Service
  • Patients
  • Resourcefulness
  • Customer Loyalty
  • Custom Solutions
  • Broadband
  • Health Insurance
  • Credit Card
  • Multitasking
  • Inbound Phone Calls
  • Customer Satisfaction
  • Customer Accounts
  • Troubleshoot
  • Outbound Calls
  • Customer Inquiries
  • Medicaid
  • Medicare Advantage
  • Quality Customer Service
  • Quality Standards
  • Customer Issues
  • Billing Inquiries
  • Account Maintenance
  • Billing Issues
  • Customer Support
  • Process Payments
  • HIPAA
  • Customer Complaints
  • CCP
  • Payment Arrangements
  • Service Calls
  • EOB
  • Schedule Adherence
  • Telephone Calls
  • Hippa
  • Payment Issues
  • Call Handling
  • Customer Interaction
  • System Problems
  • Medical Benefits
  • Customer Calls
  • Technical Issues
  • Retention Efforts
  • Medical Claims
  • Customer Grievances
  • Billing Disputes
  • Support Resources
  • Performance Standards
  • Card Products
  • Delinquent Accounts
  • Computer System

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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