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Job outlook for customer care professionals in the United States
Customer care professional job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer care professional job growth rate is -4% from 2018-2028.
About -105,300 new jobs for customer care professionals are projected over the next decade.
Customer care professional salaries have increased 11% for customer care professionals in the last 5 years.
There are over 174,264 customer care professionals currently employed in the United States.
There are 279,249 active customer care professional job openings in the US.
The average customer care professional salary is $34,566.
Are customer care professional jobs in demand?
Customer care professional job and salary trends over time
Customer care professional jobs over time
Customer care professional job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 174,264 | 0.05% |
| 2020 | 177,152 | 0.05% |
| 2019 | 182,528 | 0.05% |
| 2018 | 179,537 | 0.05% |
| 2017 | 173,059 | 0.05% |
Average customer care professional salary over time
Customer care professional salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $34,566 | $16.62 | +3.2% |
| 2025 | $33,486 | $16.10 | +2.8% |
| 2024 | $32,560 | $15.65 | +2.6% |
| 2023 | $31,730 | $15.25 | +1.8% |
| 2022 | $31,161 | $14.98 | +1.8% |
Customer care professional jobs by state
Most common states for customer care professionals
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | North Dakota | 755,393 | 706 | 93% |
| 2 | Maine | 1,335,907 | 1,169 | 88% |
| 3 | Iowa | 3,145,711 | 2,290 | 73% |
| 4 | South Dakota | 869,666 | 622 | 72% |
| 5 | Montana | 1,050,493 | 711 | 68% |
| 6 | Minnesota | 5,576,606 | 3,764 | 67% |
| 7 | Delaware | 961,939 | 625 | 65% |
| 8 | Vermont | 623,657 | 375 | 60% |
| 9 | District of Columbia | 693,972 | 410 | 59% |
| 10 | West Virginia | 1,815,857 | 1,045 | 58% |
| 11 | New Hampshire | 1,342,795 | 774 | 58% |
| 12 | Wyoming | 579,315 | 334 | 58% |
| 13 | Nebraska | 1,920,076 | 1,085 | 57% |
| 14 | Kansas | 2,913,123 | 1,599 | 55% |
| 15 | Missouri | 6,113,532 | 3,021 | 49% |
| 16 | New Mexico | 2,088,070 | 1,006 | 48% |
| 17 | Rhode Island | 1,059,639 | 510 | 48% |
| 18 | Arizona | 7,016,270 | 3,266 | 47% |
| 19 | Kentucky | 4,454,189 | 2,075 | 47% |
| 20 | Wisconsin | 5,795,483 | 2,691 | 46% |
Most common cities for customer care professionals
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Annapolis | 3 | 8% | $36,796 |
| 2 | Frankfort | 2 | 7% | $31,068 |
| 3 | Juneau | 2 | 6% | $38,857 |
| 4 | Lansing | 2 | 2% | $35,549 |
| 5 | Las Cruces | 2 | 2% | $28,488 |
| 6 | OFallon | 2 | 2% | $30,545 |
| 7 | Coeur dAlene | 1 | 2% | $35,528 |
| 8 | Tallahassee | 2 | 1% | $28,915 |
| 9 | Indianapolis | 2 | 0% | $32,980 |
| 10 | Phoenix | 2 | 0% | $35,189 |
| 11 | Atlanta | 1 | 0% | $29,809 |
| 12 | Baton Rouge | 1 | 0% | $30,035 |
| 13 | Boston | 1 | 0% | $37,001 |
Customer Care Professional job outlook: Expert opinions
Our panel of customer care professional experts
Charleston Southern University
Sally Hiott B.S. MBA, DBA
Assistant Professor of MarketingCharleston Southern University
Accounting And Related Services
What general advice would you give to a Customer Care Professional?
Sally Hiott B.S. MBA, DBA: Show employers how you would not only fill an open position regarding the work at hand, but show them how you would be an asset to their team. We are in very team driven work environments currently, and hiring managers want to know what you can bring to the table. Filling a void is great for the workload, but enhancing a team culture makes them not want to work without you!
What Customer Care Professional skills would you recommend for someone trying to advance their career?
Sally Hiott B.S. MBA, DBA: To stay flexible! The workplace is constantly changing and to be a good employee you need to recognize this. Being agreeable to change and willing to take on more than your job description lines you up for larger opportunities when they arise.