What does a Customer Care Professional do?

A customer care professional is in charge of assisting clients with their needs, ensuring efficiency and client satisfaction. They typically manage calls and correspondence where they respond to inquiries, provide technical support, address concerns, and resolve issues promptly and efficiently. They may also offer products or services, process payments or refunds, and enroll clients in company services. Furthermore, as a customer care professional, it is essential to maintain records of all transactions, reporting to managers should there be any complicated issues.
Customer care professional responsibilities
Here are examples of responsibilities from real customer care professional resumes:
- Mentore new and struggling CSP's to help them reach and achieve their goals.
- Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
- Earn managements trust by serving as key CCP.
- Answer phones, Microsoft word, PowerPoint, fax copy machines.
- Mentor to other CSP's regarding claims and coverage, taking supervisor calls when necessary.
- Assist other departments by heading projects, providing additional training for CCP who need specialize assistance.
- Research information for pet owners to provide information on products or services while promoting store products and sales.
- Work in the pet care department where birds, small animals, fish, and reptiles are sell.
- Design and maintain the company MySpace page, creating PowerPoint training presentations for customer service and sales representatives.
- Verify address, phone numbers, Medicare and Medicaid special information, and notate any changes or information pending on system.
- Generate and proofread outbound written correspondence in response to requests regarding life insurance, long-term care insurance, investments and annuities.
- Program devices and troubleshoot customer complications.
- Work with multiple computer applications to troubleshoot customers.
- Demonstrate consultative experience, ability to influence, and resourcefulness.
- Collect accurate information and document unresolve issues while maintaining HIPAA.
Customer care professional skills and personality traits
We calculated that 14% of Customer Care Professionals are proficient in Customer Service, Patients, and Resourcefulness. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Customer Care Professionals that have these skills listed on their resume here:
- Customer Service, 14%
Provided leadership to customer service team of 15-20 charged with resolving complex issues and monitoring service delivery to ensure customer satisfaction.
- Patients, 14%
Determine customer eligibility and benefits, assisted patients with the comprehension of those benefits.
- Resourcefulness, 12%
Demonstrated consultative experience, ability to influence, and resourcefulness.
- Customer Loyalty, 11%
Provided highly effective, efficient service to all customers resulting in satisfaction and improved customer loyalty.
- Custom Solutions, 6%
Document necessary account information and offer custom solutions that benefit the customer.
- Broadband, 4%
Resolved escalated issues related to the sales, installation, repair, and billing of all AT&T Broadband services.
"customer service," "patients," and "resourcefulness" are among the most common skills that customer care professionals use at work. You can find even more customer care professional responsibilities below, including:
Communication skills. One of the key soft skills for a customer care professional to have is communication skills. You can see how this relates to what customer care professionals do because "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, a customer care professional resume shows how customer care professionals use communication skills: "processed orders for the hsn customers* assisted cricket communication customers with phone activations, processed payments and setup payment arrangements. "
Customer-service skills. customer care professionals are also known for customer-service skills, which are critical to their duties. You can see how this skill relates to customer care professional responsibilities, because "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." A customer care professional resume example shows how customer-service skills is used in the workplace: "provided customer support to business and residential customers in a paperless environment. "
Interpersonal skills. A big part of what customer care professionals do relies on "interpersonal skills." You can see how essential it is to customer care professional responsibilities because "representatives should be able to create positive interactions with customers." Here's an example of how this skill is used from a resume that represents typical customer care professional tasks: "possessed excellent interpersonal skills, great verbal communication skills, were able to clearly communicate information and multitask. "
Listening skills. Another common skill required for customer care professional responsibilities is "listening skills." This skill comes up in the duties of customer care professionals all the time, as "representatives must listen carefully to ensure that they understand customers in order to assist them." An excerpt from a real customer care professional resume shows how this skill is central to what a customer care professional does: "listen to and respond to customer complaints with a positive solution. "
Patience. While "patience" is last on this skills list, don't underestimate its importance to customer care professional responsibilities. Much of what a customer care professional does relies on this skill, seeing as "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here is a resume example of how this skill is used in the everyday duties of customer care professionals: "maintained a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. "
The three companies that hire the most customer care professionals are:
- American Express225 customer care professionals jobs
- Belton Industries
19 customer care professionals jobs
- CVS Health14 customer care professionals jobs
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Customer care professional vs. Customer account representative
A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.
There are some key differences in the responsibilities of each position. For example, customer care professional responsibilities require skills like "customer service," "patients," "resourcefulness," and "customer loyalty." Meanwhile a typical customer account representative has skills in areas such as "work ethic," "inbound calls," "customer orders," and "account management." This difference in skills reveals the differences in what each career does.
Customer account representatives really shine in the finance industry with an average salary of $37,482. Comparatively, customer care professionals tend to make the most money in the finance industry with an average salary of $38,772.The education levels that customer account representatives earn slightly differ from customer care professionals. In particular, customer account representatives are 0.7% less likely to graduate with a Master's Degree than a customer care professional. Additionally, they're 0.1% less likely to earn a Doctoral Degree.Customer care professional vs. Customer relations representative
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Each career also uses different skills, according to real customer care professional resumes. While customer care professional responsibilities can utilize skills like "patients," "resourcefulness," "custom solutions," and "broadband," customer relations representatives use skills like "customer relations," "team-oriented environment," "propane," and "customer retention."
Customer relations representatives earn a higher average salary than customer care professionals. But customer relations representatives earn the highest pay in the finance industry, with an average salary of $42,057. Additionally, customer care professionals earn the highest salaries in the finance with average pay of $38,772 annually.customer relations representatives earn similar levels of education than customer care professionals in general. They're 0.2% less likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.Customer care professional vs. Customer advisor
A customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits. Customer advisors document reports, resolve complaints, and process orders and payments. A customer advisor must have excellent organizational and communication skills to ensure the highest customer satisfaction and achieve the business' long-term goals and objectives.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from customer care professional resumes include skills like "patients," "resourcefulness," "custom solutions," and "broadband," whereas a customer advisor is more likely to list skills in "excellent interpersonal," "persuasion," "work ethic," and "customer care. "
Customer advisors make a very good living in the media industry with an average annual salary of $34,880. On the other hand, customer care professionals are paid the highest salary in the finance industry, with average annual pay of $38,772.When it comes to education, customer advisors tend to earn similar degree levels compared to customer care professionals. In fact, they're 0.1% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.Customer care professional vs. Customer relations coordinator
A customer relations coordinator oversees a company's customer service programs, ensuring clients receive optimal support and service. They conduct market research and analysis, study client feedback, organize customer loyalty incentives, coordinate customer service teams, establish programs, supervise staff performance, and solve issues and concerns when any arise. They may also communicate directly with clients to assist them by answering inquiries, solving problems and concerns, issuing refunds or product replacements, offering discounts, and promoting products or services.
Types of customer care professional
Updated January 8, 2025