Customer care representative jobs in Albany, OR - 256 jobs
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Bilingual Front Desk/Customer Service
Worksource Oregon 3.8
Customer care representative job in Salem, OR
A current iMatchSkills account is required prior to referral to the employer.
To apply, email your current resume to: MidValleyBusinessReps@employ.oregon.gov. {Please include the job title & listing ID 4402089 in the subject line of your email}.
Insurance company looking for a dedicated individual to fill the position of a full time Front Desk/Customer Service Representative.
The ideal team member will be providing superior service to clients by promptly responding to their inquiries and addressing their individual needs and preferences. This is a high-pressured, fast-paced environment and the company is looking for an individual with a positive attitude who is hard working, ethical, organized, detail oriented, coachable, interacts with others effectively, and is able to prioritize and manage workflow.
Minimum Requirements:
- At least 18 years of age
- High school diploma or GED
- Bilingual English and Spanish to communicate insurance information to monolingual Spanish customers
Preferred (Not Required):
- At least 1 year of customer service experience
Job Duties:
- Answer phones
- Review and process applications for new business
- Create client files
- Answer client questions about billing and take payments
- Process cancellations
- Process incoming mail
- Electronic delivery of policies
- Work directly with mortgage companies and financial institutions
- Document review
Employer Notes:
- Employer conducts a drug test and background check
Hours and Wage
- Monday through Friday 9:00 am - 5:30 pm with a 30 min lunch
- $20 to $22, depending on experience
- Benefits include medical (80 % paid by employer for employee), dental (100% paid by employer for employee) and vision after 60 days. 401(K) after 1 year, profit sharing and paid time off (1-2 years: 40 hours; 3-5 years: 80 hours, 5+ years 120 hours)
Language skill requirement or preference: Fluency in reading, writing, and speaking Spanish is required for this position to effectively communicate and assist Spanish speaking clients, ensuring clarity in policy explanations, documentation, and customer service.
$28k-35k yearly est. 2d ago
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Customer Service Specialist 1
Recology 4.5
Customer care representative job in McMinnville, OR
The role of Customer Service Specialist: Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. Essential Responsibilities * Answers telephone or greets customers at counter.
* Provides information about collections, rates, billing, and account status promptly and correctly.
* Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
* Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
* Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
* Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
* Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
* Other duties as assigned
Qualifications
* High school diploma or GED required.
* Bachelor's degree preferred.
* 0 - 2 years of related experience and/or training.
Recology Offers
* An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
* The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.
* A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
* An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
* Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.
Recology Benefits May Include
* Paid time off and paid holidays.
* Health and wellness benefits including medical, dental, and vision.
* Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
* Annual wellness incentives.
* Employee Assistance Program (EAP).
* Educational assistance.
* Commuting benefits.
* Employee referral program.
Supplemental Information
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.
Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.
$32k-38k yearly est. 18d ago
Automotive Customer Care Representative-Sales
Alpha Auto Group 4.3
Customer care representative job in Wilsonville, OR
What does a Wilsonville Subaru CustomerCareRepresentative do?
TAKE CARE OF GUESTS' ONLINE AND PHONE REQUESTS
CustomerCareRepresentatives are the key component in our One Person, One Price, No Bull business philosophy and sales process. These highly-trained professionals are responsible for providing exceptional customer service to all of our prospective new and used vehicle buyers. They generate quality appointments for our sales team by managing internet leads, online chats, and phone calls. They ensure guests receive timely, proactive responses, and we answer their questions and invite them to visit us.
INTRODUCE GUESTS TO “NO BULL”
As a Wilsonville Subaru CustomerCare Center Representative, you'll communicate with our guests through email, phone, chat, and text. Introduce them to our No Bull sales process and get to know their wants and needs so you can provide the best online shopping experience.
BE A PRODUCT EXPERT
In addition, CustomerCareRepresentatives help guests with research so they have all the information they need to make the best, informed decision. So you'll become a product expert, learning everything you possibly can about every vehicle in the Subaru lineup PLUS the variety of cars, trucks, SUVs, and minivans in the used car inventory.
SET QUALITY APPOINTMENTS
In short, our CustomerCareRepresentatives strive to know everything about their job, their guests, and their products to truly take care of each guest through tailored, personalized engagement with the final goal of setting quality appointments for guests to visit us.
What makes a great CustomerCareRepresentative?
Relying on our over 10 years of experience perfecting the No Bull sales processes at our sister store, Wilsonville Toyota, we've learned that the best CustomerCareRepresentatives have nearly as varied a background as our guests do: sales, hospitality, call centers, retail, just to name a few.
What our most successful CustomerCareRepresentatives have in common is a confident and professional phone manner, drive to achieve goals, high motivation to succeed, proficiency in computer programs, and excellent organization and follow-up skills. Some have worked in the car industry before, but many have not. Most have had some success in sales orcustomer service in their past. Most of all though, the more you love talking with guests, the better you'll be at this job.
Ho w much do CustomerCareRepresentatives make?
Wilsonville Subaru CustomerCareRepresentatives get a great pay plan and bonus structure-with weekly paychecks-in addition to a top-notch benefits plan that includes affordable health insurance (medical, dental, and vision), paid time off, and retirement savings. Our top performers will earn upward of $30 per hour, including bonuses and commission.
$30 hourly Auto-Apply 60d+ ago
Airline Customer Service Agent
GAT 3.8
Customer care representative job in Eugene, OR
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$29k-36k yearly est. 8d ago
Bilingual Representative II, Customer Service Operations
Cardinal Health 4.4
Customer care representative job in Salem, OR
**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
**_Job Summary_**
This Bilingual Representative II, Customer Service Operations is responsible for providing exceptional service to members by handling inbound and outbound calls, addressing inquiries, resolving concerns, and processing product reorders. This role focuses on delivering accurate, timely, and professional support to ensure member satisfaction and retention.
**_Responsibilities_**
+ Answer inbound calls and make outbound calls as needed to assist members with orders, inquiries, and concerns.
+ Process product reorders accurately and efficiently, starting with diabetic testing supplies and CGM products; expand to other product lines after initial training.
+ Provide professional and courteous service to resolve member issues on the first call whenever possible.
+ Escalate complex issues via email to leadership or other departments when necessary.
+ Maintain accurate member records by updating information in company systems promptly.
+ Meet performance metrics including Average Handle Time (AHT), First Call Resolution (FCR), call volume targets (60+ calls per day), and other KPIs.
+ Adhere to HIPAA guidelines and safeguard all confidential member information.
+ Participate in ongoing training to learn new products and improve service quality.
+ Collaborate with team members and other departments to ensure seamless member support.
+ Attend required meetings and contribute feedback to improve processes and policies.
+ Perform additional responsibilities or special projects as assigned.
**_Qualifications_**
+ High School Diploma, GED, or equivalent work experience, preferred
+ 1-3 years of customer service experience in a call center environment, preferred
+ Fluent in English and Spanish (able to communicate clearly and effectively in both languages, verbally and in writing)
+ Strong customer service skills with a proven ability to resolve issues and meet performance goals
+ Basic knowledge of, or ability to learn, customer service processes and best practices
+ Demonstrated success in achieving KPIs and objectives
+ Proficiency in basic math and business calculations
+ Working knowledge of computer systems and data entry; ability to learn new platforms quickly
+ Basic proficiency in Microsoft Office applications (Word, Excel, Outlook)
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisors or senior peers on complex and unusual problems
**Anticipated hourly range:** $15.70 per hour - $22.50 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 03/02/2026 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$15.7-22.5 hourly 12d ago
Customer Service Representative 832457
Selectemp 3.8
Customer care representative job in Albany, OR
Customer Service Representative Schedule: 11am to 7pm, M-F Pay:
18.00 - 20.00
Join a team where your customer-first mindset and problem-solving skills make a real impact. Selectemp is partnering with a local warehouse operation to find a Customer Service Representative who thrives in a fast-paced environment, enjoys helping others, and can keep things running smoothly from the front desk to the warehouse floor.
What You'll Be Doing Deliver Exceptional Service
You'll be the first point of contact for customers, drivers, and visitors, creating a welcoming experience from the moment they reach out.
Communicate by phone, email, and in person with professionalism and kindness
Verify inventory availability and help keep orders accurate
Process shipping and receiving paperwork
Respond quickly to questions, concerns, and requests
Be the Connector
You're the bridge between the warehouse team and the customer - keeping communication clear and work flowing smoothly.
Partner closely with Inventory Control, the Warehouse team, and Customer Service Lead
Support customer accounts and coordinate holds, releases, and updates
Solve Problems with Confidence
When issues come up, you stay calm, get curious, and work toward a solution.
Investigate general customer concerns
Forward claims and discrepancies to the correct department
Offer ideas that strengthen processes and customer partnerships
Keep Things Organized
You're detail-oriented and love a system that makes sense.
Maintain clean, accurate electronic communication and files
Confirm orders and receipts in the WMS system
Support office flow with phones, scheduling, documentation, and more
What You Bring
A genuine customer-first mindset
Friendly, patient, and compassionate communication
Strong listening skills and awareness of tone and body language
Team-oriented approach - you like helping everyone win
Confidence using computers, email, Word, Excel, and Google Apps
Solid organizational habits and comfort with detailed records
Ability to adapt, stay engaged, and learn on the fly
Why Work With Selectemp
We're more than a staffing agency - we're a partner in your success. We believe in showing gratitude, staying engaged, communicating openly, and doing the right thing, always. When you choose Selectemp, you get:
Support from a team that truly cares
Opportunities to grow your skills and confidence
A workplace where your contributions matter
Ready to make an impact? Apply today. Let's Make It Happen
$31k-38k yearly est. 4d ago
Part-Time Ramp and Customer Service Airport Agent
Envoy Air 4.0
Customer care representative job in Eugene, OR
Come and work for Envoy Air, an American Airlines Group Company, at Eugene (EUG) Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.
We are hiring immediately, with no experience required!
Pay rate: $16.33 / hr
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network.
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
Both full-time and part-time positions available.
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.
What you will be doing!
Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination.
Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals.
No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift.
Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination.
Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions.
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
18 years or older.
High school diploma, GED, or international equivalent.
Ability to pass a pre-employment drug screen and background check.
Authorized to work in U.S. without sponsorship.
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
#EnvoyHubL
$16.3 hourly Auto-Apply 60d+ ago
Client Care Supervisor
Family Resource Home Care 4.4
Customer care representative job in Corvallis, OR
Join Our Team at Family Resource Home Care!
At Family Resource Home Care, we provide high-quality, compassionate care that helps our clients maintain their independence and improve their quality of life. Our mission is clear: to improve more lives!
We are currently hiring for a Client Care Supervisor to join our branch located in Corvallis.
Position: Client Care Supervisor (CCS)
We're looking for an outgoing, motivated, and humble Client Care Supervisor to help drive our growth and ensure our clients' well-being. In this role, you'll focus on sales, client relationships, and care plan oversight, working closely with our branch staff to implement effective strategies.
Responsibilities
Conduct assessments for potential clients to understand their needs.
Build trust with clients and their families.
Present customizedcare plans to bring in new clients.
Maintain strong relationships with current clients.
Monitor clients' health conditions and needs.
Provide exceptional customer service and address concerns.
Regularly visit clients to assess their well-being.
Update care plans as clients' needs change.
Keep accurate client documentation.
Give clear directions for caregivers.
Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
Identify opportunities to increase billable hours and services.
Implement marketing initiatives to attract new clients.
Requirements
2+ years in sales, marketing, or business development (healthcare or home care preferred).
Proven track record of meeting goals.
Excellent written and verbal communication skills.
Customer-focused with a passion for quality care.
Friendly and able to build lasting relationships.
Ability to work both independently and as part of a team.
Comfortable visiting clients in their homes.
Valid driver's license, auto insurance, clean driving record, and access to a vehicle.
Work Schedule
Hours: Monday - Friday, 8 AM - 5 PM
Location: 25% office work, 75% client visits
Pay Range: $48,000 - $50,000 / yr
What We Offer
Competitive salary plus performance-based bonus incentives
Comprehensive benefits (health, dental, vision)
Paid mileage reimbursement
Company-paid life and AD&D insurance
Paid time off: 3 weeks vacation in your first year
11 paid holidays
Ongoing training and professional development
Company matching 401(k)
If you're passionate about making a difference in the lives of others, we'd love to hear from you.
$48k-50k yearly Auto-Apply 12d ago
Clinical Care Oversight Professional (LPN/PTA/OTA)
Centerwell
Customer care representative job in Salem, OR
**Become a part of our caring community and help us put health first** As a Clinical Care Oversight Professional, you will provide clinical support to the assessment and evaluation of patients' needs and requirements to achieve and/or maintain optional wellness. Your work assignments are often straightforward and of moderate complexity.
As a Clinical Care Oversight Professional, you will support a member's optimal wellness state by recommending members/families toward and facilitate the interaction with resources appropriate for the care and wellbeing of patients. You understand your own work area professional concepts/standards, regulations, strategies, and operating standards. You will make decisions regarding your own work approach/priorities and follow direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.
**Use your skills to make an impact**
**Required qualifications:**
+ Minimum required education: LPN/PTA/OTA licensed in Florida with no disciplinary action. LPN candidates with multistate compact license can also be considered.
+ Ability to work independently under general instructions and with a team
+ Ability to clinically assess, plan, and advocate for patient's health needs
+ Ability to speak clearly and concisely
+ Ability to document calls and interaction by typing on a keyboard while speaking to a patient on the phone
+ Deliver care that exemplifies CenterWell Home Health's commitment to achieving 5-STAR quality, improved patient outcomes, and value-based care, in alignment with our mission to provide compassionate, personalized healthcare.
**Preferred qualifications:**
+ A minimum of 1-2 years related work experience in Home Health
+ Experience with HomeCare HomeBase (HCHB) and/or PointClickCare
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$41,900 - $56,600 per year
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 01-22-2026
**About us**
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************
$41.9k-56.6k yearly 5d ago
Customer Service Representative - FT Salem
Northwest Natural Gas Company 4.1
Customer care representative job in Salem, OR
; Up to 2 positions Customer Contact Center Training; Salem, Oregon (US-OR) Regular FT Posting # 5451 About Us: At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.
In addition to environmental stewardship, we're also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.
NOTE:
Join a fun and award-winning contact center that serves NW Natural's customers and community. We are looking for talented customer service professionals, who have a passion for service that will support the Customer Contact Center's mission to be a leader in safety and service excellence. Our full-time Customer Service Representatives work in a hybrid environment after completing an onsite 90-day onboarding period. All training is hosted at our Portland, Oregon headquarters and employees must live in the NW Natural Gas service territory. Positions are open for our Portland and Salem locations.
The Role:
Responds to residential and commercial customers' questions, service, and account issues.
Day to Day:
* Opens, closes, or answers billing or other questions on customer accounts.
* Issues meter and service orders.
* Trains, assists, and provides feedback to less-experienced workers at the direction of supervisor, which may include providing feedback to supervisor on progress of training.
* Performs other tasks as required, including those in lower levels as referenced in the Collective Bargaining Agreement, with training as needed.
* Acts and communicates in a professional, respectful, and cooperative manner in connection with all activities associated with NW Natural.
* Follows supervisory instructions and is flexible and adaptable to changing conditions and expectations.
* Maintains punctual, regular, and reliable attendance.
* Demonstrates the Company's core values and complies with all Company policies and procedures.
* Issues meter and service orders for appliance inspection and adjustment.
* Obtains and evaluates credit information to determine security requirements and/or acceptability for financing.
* Responds to bill/account inquiries regarding high bills, bill breakdown, payment dates, tracing payment credits, and rate applications.
* Determines action to be taken on open/closed service accounts to promote payment.
* Meets department standards for qualitative and quantitative measures.
* Follows Customer Contact Center/Emergency Contact Center protocol for gas odor complaints and emergencies.
Come on your first day with:
* Basic knowledge of PUC regulations and codes/operations necessary to prioritize and handle calls.
* Basic math and reading skills.
* Ability to access, input, and retrieve information from a computer.
* Data entry skills of 6,000 kph with 90% accuracy.
* Comprehensive knowledge of the Company's organization, inter-relationships, policies, procedures, processes, and department/work specific requirements.
* Ability to interface with employees and customers to answer questions or resolve issues with tact and diplomacy.
* Ability to deal with sensitive information in a confidential manner.
* Ability to concentrate on tasks, apply procedures in sequence, make decisions with limited information, and work in a structured team environment.
* Sustained sitting for 6-8 hours per day, hand/finger dexterity, and ability to grasp, bend, lift, reach, and stoop.
Qualification Period:
6 months
What we offer:
Health & Wellness -
* Rich health insurance benefits with competitive employer contribution
* Free access to an online wellness resources platform
Work Life Balance -
* Start with 16 PTO Days (Amount varies based on accrued work hours)
* 10 paid holidays and 3 floating holidays
* 3 weeks paid parental leave
* Green Team / Diversity, Equity & Inclusion Council / Safety Team / Women's Network and many other Employee Resource Groups
* Numerous volunteer and community engagement opportunities
Financial -
* Competitive 401K company contribution and match
* 15% discount on NW Natural stock through Employee Stock Purchase Program
* Up to $5250 a year in tuition reimbursement
* Wellness incentive program
Discounts -
* 20% off natural gas service
* Up to 30% discount at NW Natural Appliance Center
* TriMet Pass for all HQ employees
* Generous discounts with Verizon & AT&T Wireless
Hourly Rate: $33.10
Application Process: To be considered for this position, submit a complete electronic application including cover letter and resume via our website.
******************************************************
Deadline: 1/27/26
Disclosure: We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. NW Natural participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.
NW Natural is proud to be an equal opportunity employer. We welcome and embrace our candidates' diversity and take affirmative action to employ and advance individuals without discrimination on the basis of race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with NW Natural. Instead, we make individualized assessments regarding qualifications and backgrounds. NW Natural is also committed to providing reasonable accommodations for individuals with disabilities, individuals with sincerely held religious beliefs, and disabled veterans in our job application procedures. If you need assistance or an accommodation as part of the application process, please contact us at ************************ or **************.
NW Natural does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural valid written Statement of Work in place for this position from NW Natural HR/Employment will be deemed the sole property of NW Natural. No fee will be paid in the event the candidate is hired by NW Natural as a result of the referral or through other means.
$33.1 hourly 6d ago
Customer Experience Specialist I
Solomonedwards 4.5
Customer care representative job in Salem, OR
About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards
Position Summary:
SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.
Position Locations:
Phoenix, AZ
Tampa, FL
St. Louis, MO
Plano, TX
Essential Duties:
- Operate in a call center environment as a customer success advocate.
- Answer high-volume, inbound calls or texts from current customers promptly.
- Perform routine data entry and validation tasks.
- Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties.
- Interact with multiple departments to expedite processing and/or issue resolution.
- Perform other related duties as required and assigned.
- Demonstrate behaviors that are aligned with the organization's desired culture and values.
Qualifications:
- Mortgage and/or financial services call center experience is a plus.
- Bilingual Spanish is a plus.
- General understanding of applicable Federal, State, and Local Mortgage Regulations a plus.
Skills and Job-Specific Competencies:
- Capable communicator (written and oral).
- Strong negotiation skills with the ability to effectively resolve problems.
- Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.).
Travel Requirements: No travel will be required, unless at the client's discretion.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices.
Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24.
Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k).
Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated.
We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves.
Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy.
Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise.
Job Ref: 141855
### Place of Work
On-site
### Requisition ID
141855
### Application Email
****************************
$20-24 hourly Easy Apply 60d+ ago
Sales & Customer Success Specialist
Fastsigns 4.1
Customer care representative job in Eugene, OR
Benefits: * 401(k) matching * Dental insurance * Health insurance * Paid time off Sales & Customer Success Specialist Are you a driven, people-focused problem solver looking to launch your sales and marketing career? Do you love helping customers while being part of a creative, fast-paced team? If so, FASTSIGNS of Eugene wants to meet you!
We're looking for a Sales & Customer Success Specialist - someone who thrives in a hybrid role that combines customer service, sales, and project coordination. You'll be the first point of contact for many of our clients, guiding them from idea to execution on custom signage and graphics solutions.
What You'll Do:
* Manage customer interactions via email (Corebridge), phone, text, and in person
* Handle inbound leads, provide quotes, and follow up to close sales
* Coordinate internal processes and timelines to ensure smooth delivery
* Manage the built room and queue, and perform quality control
* Collaborate with our sales, design, and production teams
* Use tools like HubSpot and G-Suite to stay organized and on task
What You Bring:
* People-first mindset with strong communication skills
* Excellent organizational skills and attention to detail
* Drive to learn and grow (no experience in signs or sales required - we train!)
* Problem-solving mentality and a proactive attitude
* Comfort with tech tools (we'll train you on Corebridge and Hubspot)
Why You'll Love Working Here:
* Career Growth - Room to move up and grow into several other parts of our business
* Great Culture - Team of 22 who value fun, positivity, and making cool stuff!
* Impactful Work - See your work all over town ("We did that!" moments)
* Benefits - We pay 50% of your health AND dental insurance, PTO, paid holidays, and profit-sharing 401K
FASTSIGNS CORE VALUES
* We go Above and Beyond
* We Get it Done
* We Get it Right
* We Do it Bigger, Faster, Stronger, Smarter
* We Do What We Say
* We Have a Positive Mental Attitude
Ready to join a winning team?
Call Pete at ************ or apply now - we're excited to meet you!
$42k-49k yearly est. 34d ago
Sales & Customer Success Specialist
Fastsigns #200501
Customer care representative job in Eugene, OR
Job DescriptionBenefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Sales & Customer Success Specialist Are you a driven, people-focused problem solver looking to launch your sales and marketing career?
Do you love helping customers while being part of a creative, fast-paced team? If so, FASTSIGNS of Eugene wants to meet you!
Were looking for a Sales & Customer Success Specialist someone who thrives in a hybrid role that combines customer service, sales, and project coordination. Youll be the first point of contact for many of our clients, guiding them from idea to execution on custom signage and graphics solutions.
What Youll Do:
Manage customer interactions via email (Corebridge), phone, text, and in person
Handle inbound leads, provide quotes, and follow up to close sales
Coordinate internal processes and timelines to ensure smooth delivery
Manage the built room and queue, and perform quality control
Collaborate with our sales, design, and production teams
Use tools like HubSpot and G-Suite to stay organized and on task
What You Bring:
People-first mindset with strong communication skills
Excellent organizational skills and attention to detail
Drive to learn and grow (no experience in signs or sales required we train!)
Problem-solving mentality and a proactive attitude
Comfort with tech tools (well train you on Corebridge and Hubspot)
Why Youll Love Working Here:
Career Growth Room to move up and grow into several other parts of our business
Great Culture Team of 22 who value fun, positivity, and making cool stuff!
Impactful Work See your work all over town (We did that! moments)
Benefits We pay 50% of your health AND dental insurance, PTO, paid holidays, and profit-sharing 401K
FASTSIGNS CORE VALUES
We go Above and Beyond
We Get it Done
We Get it Right
We Do it Bigger, Faster, Stronger, Smarter
We Do What We Say
We Have a Positive Mental Attitude
Ready to join a winning team?
Call Pete at ************ or apply now were excited to meet you!
$43k-56k yearly est. 26d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer care representative job in Eugene, OR
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This is a UK, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will include weekends and bank holidays on a rota basis, so it could be a Saturday or a Sunday but on occasions you may work both days. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$33k-39k yearly est. 4d ago
Customer Service Representative - Customer Care
New Horizons 4.1
Customer care representative job in Eugene, OR
Hours of Work: Wednesday-Saturday 8:00am-6:30pm Hi. We're New Horizons In-Home Care. We're looking to hire Customer Service Specialists to join our award-winning, people-first in-home care company. If you're looking to make a difference, enjoy spending time with others, and want to join a fun and supportive community then you've come to the right place!
Why people love working at New Horizons:
We're a people first company. We're proud of our popular employee incentive program, where you can earn prizes such as a tablet, a new TV, a spa day, a weekend getaway, spot bonuses, and more! We're proud of our vibrant employee community. We encourage growth and education at New Horizons, offering scholarship opportunities and an annual $500 education credit-which you can use toward cooking classes, CPR certifications, wellness courses, and more.
Health benefits-opt in to medical, vision and dental coverage, and telemedicine
Paid time off-to take care of yourself and your family
Paid maternity leave-access and support for paid maternity leave
Responsibilities:
Deliver a warm first impression for callers
Handling and directing a high volume of incoming calls
Assist clients with schedule changes
Assist Caregivers with timekeeping issues or driving directions
Support Scheduling with Caregiveror Client notifications
Receive and process calls from potential clients, care providers, family members, hospital staff and other medical professional staff
Keep excellent documentation and records
Qualifications:
Warm, energetic personality who loves to connect with people
Preferred knowledge of in-home careor healthcare field
Possess strong communication skills
Ability to multi-task and stay calm and be a team player in a fast paced environment while ensuring attention to detail
High school diploma/GED and at least 6 months of administrative experience
Proficient computer and typing skills
Position is not remote
If you meet these qualifications, and you would like to be part of our amazing team, please apply or contact us @ ************
We look forward to meeting you!
$31k-40k yearly est. 7d ago
Customer Service Representative
Quipt Home Medical, Corp
Customer care representative job in Springfield, OR
Requirements
Qualifications
High School Diploma or equivalent
Previous experience in a Clerical orCustomer Service environment
Knowledge of Microsoft Office (Word, Excel) etc.
Proficient general office skills (typing, computer, fax, filing, multiple phone line)
Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred
Continuing Education
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
FLSA Status
Non-Exempt
Licenses, etc.
None
$30k-39k yearly est. 18d ago
Customer Service Representative-Float
People's Bank of Commerce 3.8
Customer care representative job in Eugene, OR
Established in 1998 in Medford, Oregon, People's Bank of Commerce was formed to provide a community business bank for the southern Oregon area. Since its inception, People's Bank has been providing its customers with superior, responsive and flexible service with a friendly approach. Through conservative solid banking fundamentals and doing right by its customers, employees and community, People's Bank has earned the esteemed reputation as one of the top community banks in Oregon.
We strive to provide a better experience to our customers and a better career experience for our employees. We recognize that our employees are the messenger of our vision and values and are key to our success. We offer a competitive benefits package including salary commensurate with experience, 401k, 401k employer contributions, as well as health, dental, vision and life insurance coverage.
Perform a variety of customer service activities for new and existing customers. Contribute to the efficient and effective operations of the Branch while upholding the bank's core values, core competencies and service standards. Provide exceptional customer service and support to expand and retain customer relationships and promote all bank products by cross selling financial services to customers.
Reports to: Branch Service Officer
Supervises: None
Requirements
Customer Service Representative (CSR)
* Promptly greets customers in person or by telephone in a friendly and professional manner.
* Process all monetary transactions for customers, (i.e., deposits, withdrawals, loan payments, check cashing, misc.) within standards for accuracy of no more than 6 occurrences per month (each out of balance condition or proof error is considered 1 occurrence).
* Maintain proper security of cash drawer, assigned keys and all negotiable items and work areas are clean at the end of the business day. Complete balancing teller cash drawer within a 15-minute time period.
* Sell cashier's checks, money orders, traveler's checks, government bonds; redemption of government bonds; accept loan payments; wire transfer requests; process mail.
* Adhere to Tel-4 limits plus bank policy and procedures to assure accurate cash handling in the service to our customers and minimize time and effort to locate outages.
* Maintain balancing standard of no more than a maximum of $400.00 in annual rolling cash outages.
* Ability to exercise independent judgment while working with established check cashing guidelines.
* Provide products and services education, assistance, research, support, and problem resolution in a timely manner to customers and employees.
* Understands and adheres to the compliance of all federal and state laws and regulations and bank policies, procedures, and standards in your area of responsibility.
* Adhere to the Bank's CIP, BSA and related security procedures to ensure bank compliance in your area of responsibility. Accurately completes CTR and monetary instrument reporting when necessary and in a timely manner.
* Uses active listening skills to determine customer needs to sell and cross-sell bank services in the branch and local community.
* Consistently make productive use of time to complete all primary daily duties as assigned; asks for additional assignments to assist others.
* Develops a rapport with customer while completing their transactions or assisting their needs.
* Actively participates in making customer referrals to new accounts and loans.
* Consistently arrive to work and return from breaks at scheduled time.
* Attend meetings as requested.
* Perform special projects or other duties as assigned.
SKILLS AND ABILITIES REQUIRED:
* Familiarity with Deposit Products and Bank services.
* Satisfactory communication (written and oral) and organizational skills.
* Satisfactory interpersonal skills and ability to develop rapport with people.
* Ability to work within and foster a team environment.
* Ability to look and project a professional image.
EDUCATION, TRAINING, AND EXPERIENCE:
* Computer knowledge and familiarity with Microsoft Word, Excel, Outlook, and experience using ten-key by touch.
* Successful completion of a high school diploma or GED.
* Minimum of 1 year experience with cash handling with a good balancing record (previous bank experience preferred).
The above statements are intended to describe the general nature and level or work to be performed. They are not intended to be an all-inclusive listing of all responsibilities, duties and skills required for this position. These job requirements are subject to change to reasonably accommodate qualified disabled individuals.
Those selected must be able to provide proof of legal right to work in this country. Hiring will be subject to criminal history background check, credit check, drug screen and references.
People's Bank of Commerce is an Equal Opportunity Employer of minorities, women, protected veterans, and individuals with disabilities. If you are an individual with a disability and require reasonable accommodation to complete all or part of the application process, please call ************ or email *******************.
$33k-38k yearly est. 35d ago
Call Center Agent
Quantum Recruiters
Customer care representative job in Eugene, OR
Now hiring - Call Center Agents
Key Responsibilities:
Answer and route inbound calls promptly and courteously
Provide excellent customer service while representing diverse businesses and industries
Accurately document caller information, messages, and requests
Schedule appointments or dispatch service requests when needed
Maintain confidentiality and handle sensitive information with care
Work efficiently in a fast-paced, multi-client environment
What We're Looking For:
Strong verbal communication and active listening skills
Professional and positive phone demeanor
Ability to multitask and manage time effectively
Experience in customer service, reception, or call center settings preferred
Comfortable using computers and call management software
Schedule
Full-Time: 32+ hours per week and weekend work is required 1st, 2nd, and 3rd shifts are available
Days worked each week may vary, and typically every other weekend. For example, On a two-week rotating basis, you would work Monday through Friday in Week 1, and in Week 2, you would work on the weekend with two days off during the week.
$27k-40k yearly est. 60d+ ago
Customer Service Representative
Dexter Axledexter Axle Company, Inc.
Customer care representative job in Wilsonville, OR
Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for a Customer Service Representative at our manufacturing facility located in Wilsonville, OR.
Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.
For more information about our company, access Dexter's web site at ********************
JOB DESCRIPTION
At Dexter, we believe exceptional customer service drives business success. As a Customer Service Representative, you'll be at the center of our customer relationships - managing inquiries, processing orders, and delivering value-added service that contributes directly to sales growth and customer retention.
This role combines service excellence with proactive sales support, ensuring every interaction strengthens our customers' trust and loyalty to our brand.
Key Responsibilities:
* Serve as a primary point of contact for customers, providing knowledgeable and professional assistance via phone, email, and in person.
* Process customer orders accurately and efficiently, while identifying opportunities to upsell or cross-sell complementary products and services.
* Proactively contact existing customers to confirm order needs, encourage repeat business, and promote new product offerings.
* Support sales initiatives by re-engaging accounts with declining activity and helping convert leads into repeat customers.
* Maintain accurate and current data on customer accounts, product availability, pricing, and delivery timelines.
* Collaborate closely with internal sales, operations, and logistics teams to ensure orders are fulfilled promptly and accurately.
* Research and resolve customer concerns, returns, and warranty claims in a professional, solutions-focused manner.
* Track shipments, monitor backorders, and communicate updates to customers to ensure satisfaction.
* Participate in continuous improvement efforts to enhance the overall customer and sales experience.
* Perform additional duties as assigned in support of company goals.
Minimum Qualifications
QUALIFICATIONS:
* High school diploma or equivalent; additional education in business, communications, or related field preferred.
* Minimum of one (1) year of customer service or inside sales experience, preferably in manufacturing, distribution, or a B2B environment.
* Excellent verbal and written communication skills with a confident, customer-focused approach.
* Proven ability to identify customer needs and recommend product solutions that drive sales.
* Strong organizational and multitasking abilities with attention to accuracy and timeliness.
* Proficiency in Microsoft Office and familiarity with ERP or CRM systems.
* Team-oriented mindset with the ability to collaborate cross-functionally to achieve shared objectives.
Why Join Dexter
* Be part of a growing organization where your customer and sales contributions truly make an impact.
* Work in a professional, supportive environment that values initiative and continuous improvement.
* Access to career development opportunities and pathways into sales or leadership roles.
* Competitive compensation, comprehensive benefits, and a company culture built on integrity, teamwork, and excellence.
Dexter is driven by our core values committed to Safety, Quality and Integrity:
* Execute with Determination - Be curious, work together, break new ground, find solutions, fulfill our commitments, surpass expectations!
* Connect with People - Empower employees to grow, engage and collaborate; build lasting customer partnerships; care for our communities.
* Do the Right Thing - For our people, for our customers, and for the business.
We care for our people. Here are some of our great, comprehensive Benefits:
* Dexter offers a competitive wage
* Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
* 3% profit sharing in our Safe Harbor program
* 401(k) Plan with company contributions
* Opportunities for internal career development and growth
Apply now to join an industry leader and make a difference in what we do for the customers we serve!
Equal Opportunity Employer
Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.
$30k-39k yearly est. 10d ago
Call center
Global Channel Management
Customer care representative job in Wilsonville, OR
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Answer the Customers call in a friendly and professional manner
Establish and maintain good customer relations with both internal and external customers .
Diffuse difficult customer situations
Excellent oral & written communication skills
Ability to multitask effectively
Ability to work independently in a fast pace situation
PC and Systems knowledge (MS Office Suite including strong excel skills)
Must be able to handle multiple customer situations and temperaments while performing repetitive tasks
Experience:
1 year taking calls in a call center environment .
Education:
Minimum: High School Diploma or Equivalent.
Additional Information
$14/hr
3 MONTHS
$14 hourly 7h ago
Learn more about customer care representative jobs
How much does a customer care representative earn in Albany, OR?
The average customer care representative in Albany, OR earns between $31,000 and $47,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.
Average customer care representative salary in Albany, OR