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Customer care representative jobs in Apple Valley, MN
- 1,068 jobsAll
Customer Care Representative
Customer Support Representative
Customer Service Agent
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Bilingual English and Japanese Customer Service Representative
Unitedhealth Group
Customer care representative job in Minneapolis, MN
$1000 Sign-On Bonus for External Candidates This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Japanese, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment. At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. The Customer Service Representative is responsible for handling all incoming Billing, Eligibility, benefits, claims, appeals and grievances calls, chat, e-mails and serving as the primary point of contact for departmental inquiries. This role provides expertise and customer service support to members, customers, and / or international providers through direct phone - based interactions, resolving a wide range of inquiries. This position is full time (40 hours / week). Employees must be willing to work any shift in a 24 / 7 department, including weekends, holidays, and occasional overtime based on business needs. We provide 12 weeks of paid training, which is mandatory (no PTO during this period). The hours during training will be 8:00am - 4:30 pm EST from Monday - Friday. After training is complete, your assigned shift will remain fixed. Training will be conducted virtually from your home. Primary Responsibilities: Ensures quality customer service for internal and external customers Responds to incoming customer service requests, both verbal and written (calls, emails, chats) Places outgoing phone calls to complete follow - up on customer service requests as necessary Identifies and assesses customers' needs quickly and accurately Solves problems systematically, using sound business judgment Partners with other billing and eligibility department representatives to resolve complex customer service inquiries Monitors delegated customer service issues to ensure timely and accurate resolution Applies appropriate communication techniques when responding to customers, particularly in stressful situations Informs and educates new customers regarding billing / invoicing set up and billing / payment procedures Addresses special (ad - hoc) projects as appropriate You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 1+ years of customer service experience with analyzing and solving customer problems 1+ years of experience with Windows personal computer applications which includes the ability to learn new and complex computer system applications Bilingual fluency in English and Japanese Must be willing to work any shift in a 24 / 7 department, including the flexibility to work weekends, holidays, and occasional overtime based on business needs Preferred Qualifications: 2+ years of customer service experience in a call center environment Experience in the healthcare industry Telecommuting Requirements: Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL, or fiber internet service with upload and download speeds suitable for the role and approved by operations. Minimum speed standard is 20mbps download / 5mbps upload. Wireless service such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.) Soft Skills: Comfortable with communicating via email, chat, and phone calls to provide support and resolve inquiries Understanding customer concerns accurately and responding appropriately Using sound judgment to resolve issues systematically *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 - $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RED$17.7-31.6 hourly Auto-Apply 2d agoCustomer Experience & Order Solutions Specialist
Ultimate Staffing
Customer care representative job in Minneapolis, MN
Customer Experience & Order Specialist Schedule: Monday-Friday, 8:00 AM - 5:00 PM Pay: $21-$23/hr (DOE) About the Role We're looking for a Customer Service Specialist who thrives in a fast-paced environment and enjoys delivering exceptional service. This unique position combines E-Commerce Customer Support with Order Management responsibilities, offering variety and growth for someone who loves helping customers and solving problems. What You'll Do Customer Support: Respond to inquiries via Zendesk, email, chat, and phone with professionalism and care. Provide order details, assist with product questions, and resolve complaints promptly. Track shipments and communicate with carriers to ensure timely delivery. Process returns, issue refunds, and provide shipping labels. Order Management: Receive and process customer orders via phone, email, and fax. Accurately enter orders into systems, confirm details, and ensure compliance with policies. Prepare sample packets and product information for customers and events. Generate freight quotes and coordinate shipping logistics. Collaboration & Reporting: Document interactions and resolutions in CRM systems. Communicate trends, issues, and improvement ideas to management. Assist with special projects and maintain organized records. What We're Looking For Experience: 2+ years of customer service experience (B2C preferred). E-commerce experience and familiarity with Zendesk a plus. Knowledge of CRM systems (ACT! or similar) is a plus. Skills: Strong written and verbal communication skills. Proficient in Microsoft Office. Ability to multitask and manage priorities effectively. Solution-oriented problem-solving mindset. Other Requirements: High school diploma or GED. Comfortable working in-office (and okay with dogs in the workplace!). Why Join Us? Competitive pay and consistent weekday schedule. Opportunity to work on diverse tasks across customer service and order management. Collaborative team environment with room for growth. Ready to make an impact? Apply today and help us deliver exceptional service to our customers! All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.$21-23 hourly 2d agoMSHO/MSC+ Care Coordinator
Healthpartners
Customer care representative job in Bloomington, MN
HealthPartners is hiring an MSHO/MSC+ Care Coordinator. This position exists to provide support to patients, their families, and physicians in addressing medical and social concerns; educate and empower patients and families to make informed personal health care decisions; and facilitate communication between patient, physician, health plan and community. ACCOUNTABILITIES: Member Focus Ensures all activities are member-focused and individualized, resulting in personalized attention to each patient's unique needs. Identifies interventions and resources to assist member reaching personal health related goals. Identifies patterns and episodes of care that are predictive of future needs and services. Integration Integrates clinical and psychosocial information for case identification and individual patient assessment to develop action-oriented and time-specific planning and implementation of appropriate interventions. Facilitates integration of patient care by encouragement of effective communications between patients, families, providers, health plan and care system programs, and community-based services. Adheres to department policy and procedure in daily activities. Coordinates service coverage with appropriate funding sources when indicated. Works with Supervisor, Case Management, Government Programs department and Member Services department to ensure compliance with Medicare requirements and regulations. Communication Effectively communicates with patients and their families to provide them with a better understanding of their health, health care benefits, and health care system. Effectively and routinely communicates with patients, families, physicians and health care team members to facilitate successful collaboration resulting in high levels of member/patient/family/provider satisfaction. Provides educational information and materials to members to support preference sensitive decisions. Provides regular reporting of member outcomes to Case Management leadership according to defined process. Identifies and promptly reports potentially adverse situations to leadership as outlined in department policy and procedure. Identifies and promptly reports high cost cases for reinsurance. Maintains current and accurate documentation and case management files in accordance with Case Management policy and procedure. Maintains confidentiality of information in accordance with department and corporate policies. Relationships and Team Building Establishes and maintains good working relationships within the Comprehensive Care Advocacy department, with other HealthPartners departments, and with other health team participants. Supports other team members in achieving patient centered goals. Assists supervisor in maintaining a cohesive Case Management team by contributing to a collaborative, respectful, and diverse environment. Participates in and contributes to appropriate departmental and/or organizational meetings. Technology Maintains knowledge of and effectively uses automated applications and systems. Identifies deficits in technological literacy and seeks appropriate training under guidance of supervisor. Maintains maximum individual productivity through proficient use of automated systems. Personal Development Participates in ongoing independent study and education-related professional activities to maintain and increase knowledge in the areas of Case Management, patient care services, and benefit packages for development of effective case management skills. Demonstrates responsiveness to and appreciation of constructive feedback and recommendations for personal growth and development. Maintains current, active Minnesota nursing licensure. May maintain current, active nursing or social work licensure in other states as assigned. Other Duties Willingly participates in various committees, task forces, projects, and quality improvement teams, as needed and assigned. Performs other duties as assigned. CURRENT DIMENSION: Directly reports to Supervisor, Case Management. Directly manages caseload with anticipation of up to 85 members with complex needs. Interacts with medical, administrative, and front line staff within and outside the organization in order to collaborate on members care. REQUIRED QUALIFICATIONS: Social Worker or Registered Nurse considered RN with BSN preferred, must have current unrestricted license in the State of Minnesota. License free of history of restrictions and/or sanctions in the past 10 years in all states with current or past licensure Minimum of 2 years of home and community based experience; experience with relevant utilization review, discharge planning, or case management experience; and current clinical knowledge Demonstrated effective, independent professional judgment and skills Demonstrated skill and experience in effectively collaborating with care team members, using a high level of expertise in written, oral and interpersonal communication Demonstrated working knowledge of quality improvement, utilization management, MSHO/MSC+ plans, fiscal management. Understanding of healthcare and/or MCO industry Demonstrated flexibility, organization, and appropriate decision-making under challenging situations MnCHOICES Assessor Certification in place or within 3 months of hire date Demonstrated flexibility, organization, and appropriate decision-making under challenging situations. Basic computer skills CHALLENGES: Maintaining member focus in a rapidly evolving environment. Influencing team members and colleagues to work collaboratively in achieving the goals and objectives of the Case Management Program. Contributing a positive team building approach as a member of the Case Management team, and a global member of the Case Management Department. DECISION-MAKING: Makes independent decisions within the scope of this position's accountabilities and determines the need for and the timing of consultation with Case Management leadership and/or Medical Director. Uses professional clinical judgment, organizational knowledge, industry knowledge, and common sense in determining appropriate alternatives for members/patients/families, consulting with leadership and/or Medical Director, when indicated. Makes recommendations to leadership regarding policy development needs and/or changes.$37k-46k yearly est. Auto-Apply 1d agoBilingual Licensed Insurance Customer Service - Spanish
Stephanie Swanson-State Farm Agency
Customer care representative job in Golden Valley, MN
Salary: $40000.0 - $60000.0/year Experience: 2 Year(s) Bilingual Licensed Insurance Customer Service (Spanish/English) - State Farm Golden Valley, MN | Salary + Bonus (40,000 - 60,000/year) Signing Bonus! Join a top-performing State Farm agency as a bilingual (Spanish/English) Customer Service Representative. Help customers with insurance coverage, claims, and policy changes while growing your career in a fast-paced, professional environment. Must be fluent in Spanish and English. An active Property and Casualty license is required prior to starting. Responsibilities Establish and maintain customer relationships with follow-up as needed Provide prompt, accurate, and friendly customer service, including inquiries about insurance coverage, policy changes, claims, transfers, and billing Use a customer-focused, needs-based approach to educate clients about insurance options Maintain a positive attitude and strong work ethic with a commitment to daily success Qualifications Active Property and Casualty insurance license - MN required prior to start Life & Health license - optional but a plus Strong communication skills in English and Spanish (written, verbal, listening) Excellent interpersonal and relationship-building skills Detail-oriented, organized, and people-focused Self-motivated and comfortable in a team environment Proactive problem-solving skills Ability to learn new computer systems efficiently Able to multi-task in a fast-paced environment while maintaining accuracy Eligible to work in the US and complete a background check Bilingual; fluent in Spanish and English Compensation and Benefits Salary plus performance-based bonus Paid time off (vacation and personal/sick days) Signing bonus Disability and life insurance Retirement plan with company match Valuable professional experience Opportunity for growth and advancement within the agency About Our Agency This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies Employees of State Farm agents are not employees of State Farm Selected candidates must meet licensing requirements and complete training programs #SMAC PI38684657f744-26***********5$40k-60k yearly Easy Apply 6d agoCustomer Support Representative - Full Time
Dohrn Transfer
Customer care representative job in Centerville, MN
Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry. Dohrn is currently seeking a Full Time Customer Support Representative at our Centerville, MN terminal. Monday - Friday, hours can vary between 7:00am - 5:00pm Pay is $18.00/Hour Benefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more. POSITION SUMMARY: To provide exceptional Customer Service and assist customers with inquiries and issues, acting as a liaison between the customer and the company. Responsibilities ESSENTIAL FUNCTIONS: Field inbound emails, chats and calls providing exceptional customer experience Respond to inquiries with excellent verbal & written communication skills Trace and monitor accounts to ensure on-time delivery Assist with scheduling pickups and completing deliveries Educate, when possible, self-service options available to Customers Act as a problem-solver to customer issues accurately & efficiently that arise throughout the day Conduct account research & document fulfillment request Perform other duties as needed Excellent communication and active listening skills. May require occasional travel Qualifications MINIMUM REQUIREMENTS High School education or equivalent Valid Driver License Excellent communication skills- verbal, written & active listening Excellent Mindset Detail-oriented Proficient in Microsoft applications along with proficient computer systems and data entry Excellent attendance Strong problem-solving and conflict-resolution abilities. Patience and empathy to handle stressful situations calmly. Ability to multitask, manage time, and stay organized. Ability to work both independently and as part of a team WORKING CONDITIONS/PHYSICAL REQUIREMENTS Primarily sedentary work, which involves sitting most of the time May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc; Visual Acuity including regular use of items including a computer screen or monitor Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of others Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.$18 hourly Auto-Apply 14d agoCustomer Support Representative
Staffing Proxy
Customer care representative job in Bloomington, MN
Staffing Proxy is partnering with Fasikl, an innovative Minnesota\-based med\-tech company, to hire a Customer Support Representative. This role supports patients and caregivers who rely on Fasikl's FDA\-cleared AI therapeutic device. You will help users successfully onboard, navigate the product, and resolve questions relating to device use, orders, and general support needs. Position Overview The Customer Support Representative is responsible for delivering timely, accurate assistance to patients and caregivers. This includes answering calls and emails, supporting onboarding and setup, troubleshooting device or connectivity issues, and documenting interactions. This role requires strong communication skills, empathy, and technical competence to solve problems effectively. This is an on\-site position. Key Responsibilities: Serve as the primary point of contact for patients and caregivers. Guide new users through onboarding, device setup, and usage questions. Troubleshoot device and connectivity issues and assist with resolution steps. Maintain accurate documentation of all interactions within support systems (e.g., Zendesk). Assist with resupply coordination, order updates, warranty inquiries, and general support needs. Identify patterns in patient feedback and escalate insights as appropriate. What We're Looking For: Compassionate communicator with strong verbal and written skills. Technically competent and able to troubleshoot device and connectivity issues confidently. Organized and detail\-oriented with strong documentation habits. Experience in customer service, patient support, medical device support, or call centers preferred. Familiarity with tools like Zendesk, Salesforce, EMRs, or similar platforms is a plus. Bachelor's degree preferred but not required. Why This Role Matters You will play a key role in supporting patients who depend on a first\-of\-its\-kind AI therapeutic device. Your guidance helps ensure users feel confident, supported, and successful throughout their experience with the product. Compensation & Benefits: Pay range: $22-$25\/hr Medical, dental, and vision insurance PTO \/ paid holidays 401(k) "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"699895444","FontFamily":"PuviRegular","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Health Care"},{"field Label":"Salary","uitype":1,"value":"$22-$25\/hr"},{"field Label":"Hiring Company","uitype":1,"value":"Staffing Proxy"},{"field Label":"State\/Province","uitype":1,"value":"Minnesota"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"55437"},{"field Label":"City","uitype":1,"value":"Bloomington"}],"header Name":"Customer Support Representative","widget Id":"563794000000072311","awli IntegId":"urn:li:organization:36994746","is JobBoard":"false","user Id":"563794000003889021","attach Arr":[],"awli ApiKey":"77fmmuw27kmmg8","custom Template":"5","awli HashKey":"5e87c7dc21e40ade8f6664b5c3eb02c75e87173e6556b46a3dc5bd6389f9c3c955249130238214238bc378c7e459658fb3e20d23f385755b80debf42c081e148","is CandidateLoginEnabled":true,"job Id":"563794000028924309","FontSize":"15","google IndexUrl":"https:\/\/staffingproxy.zohorecruit.com\/recruit\/ViewJob.na?digest=OgKg.4OPLmLm3N1EwHUP7LHNdmHhk9O.UIEBs0MoJ@Y\-&embedsource=Google","location":"Bloomington","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"bfym832297f387dcf4657b32bc371476166ba"}$22-25 hourly 15d agoEngagement Terms Coordinator/Specialist
Fish & Richardson
Customer care representative job in Minneapolis, MN
Fish & Richardson, the premier global intellectual property law firm, is trusted by the world's most innovative and influential companies. Fish was established in 1878, and now has more than 400 attorneys and technology specialists in the U.S., Europe, and China. Our success is rooted in our creative and inclusive culture, which values the diversity of people, experiences, and perspectives. Join Fish's Minneapolis team in our fast-paced Risk Management Department as an Engagement Terms Coordinator/Specialist. How Will You Make a Difference? Coordinate intake by entering the required information into the Firm's new business intake system and monitoring the intake process with the goal of minimizing workflow delays. Support attorney and staff expectations by communicating project status and issues and escalating as appropriate. Act as a point of contact for procedural guidance related to new matter intake and engagement terms document reviews. Prepare Engagement Letters using established templates and guidelines, ensuring alignment with Firm policies and legal requirements. Assist with the review of Engagement Letters and OCGs by coordinating with internal departments to identify relevant issues and help draft responses for internal and external stakeholders. Maintain centralized documentation and serve as liaison for client engagement terms and information requests, ensuring timely and accurate communication. Support client analysis projects by organizing data, coordinating with management and stakeholders, and contributing to cross-departmental efforts to meet Firm objectives. What Will You Bring to the Table? Bachelor's degree in business administration or the equivalent experience. At least 1 year related professional experience, preferably in the professional services industry. Knowledge of drafting and reviewing Engagement Letters and responding to client and internal questions regarding such documents is preferred. Demonstrated understanding of law firm operations, including general awareness of client relationship dynamics is preferred. Ability to recognize potential issues in requests and appropriately escalate to supervisors or subject matter experts. Ability to summarize and organize information clearly and concisely for internal use or communication. Proficient in standard Firm software tools (e.g. Outlook, Word, Excel, PowerPoint), with a willingness to learn and navigate new systems (e.g. billing/accounting, relational databases). Working knowledge of Adobe and Word are required. Strong organizational skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment. Ability to work independently with moderate supervision, while adhering to established timelines and procedures. Demonstrated professionalism and effective communication, with a commitment to providing high-quality service. Ability to be flexible and responsive to business needs, including adjusting work hours when necessary. Ability to change and adapt to current and future responsibilities, circumstances, systems, team dynamics, and adherence to the firm's policies and procedures. This is a hybrid position required to work in the Minneapolis on Wednesdays. The hours for this role are 11am-7:30pm. Why Fish? When you join our team, we offer: Competitive pay and discretionary bonus opportunities along with a rich benefits package, including comprehensive medical and dental coverage, generous paid time off, and tuition reimbursement Award-winning retirement and profit sharing plans with employer contribution A family-friendly atmosphere with back-up child care, as well as health and wellness initiatives A positive culture awarded an Outstanding Workplace designation in 2023 and 2024 by People Insight based on our high levels of employee engagement The pay range for this position varies by geographic market. In Minneapolis, the estimated starting pay is $25.45 - $37.71 per hour (based on a 37.5-hour workweek), which is equivalent to $49,619 - $73,532 annually. Final compensation will be based on a variety of factors, including education, experience, skills, professional background, overall qualifications, and location. Our Commitment to Diversity As a firm that serves the world's greatest visionaries, we know that creativity and innovation are the result of seeing the world from multiple different perspectives. Having a diverse team enhances the quality of legal services we provide to our clients, sustains our standing as a premier IP law firm, and strengthens the fabric of our firm. #LI-Hybrid #LI-DM1$49.6k-73.5k yearly 47d agoCustomer Support Representative - MN
Globe Life Ail
Customer care representative job in Lakeville, MN
We're hiring a Customer Support Representative in Lakeville, MN-help clients with insurance benefits, provide top-tier support, and grow your career with a Fortune 500 company. Full-Time Entry-Level Position - Customer Service Experience Wanted! Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialist with soft sales experience to join our growing team! Whether working from our local office or remotely, you'll play a key role in supporting clients and guiding them through the process of protecting what matters most - their families. Qualifications: You'll love this job if you're: 🗣️ An advocate - You care deeply about the customer experience and stop at nothing to deliver value. 🧠 A creative problem solver - You can think outside the box and find the best solution using available tools. ✍️ A wordsmith - You're clear, concise, and approachable in both written and verbal communication. 🤝 A helper - You're patient and understanding, committed to creating positive interactions. 📋 An organized multitasker - You juggle tasks with ease and maintain high productivity. 👥 A team player - You're collaborative, supportive, and enjoy helping your colleagues succeed. Responsibilities: Serve as the first point of contact for customer support (primarily via email, phone, and live chat). Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey. Update and maintain accurate support documentation and FAQs. Collect and route customer feedback for internal improvement. Demonstrate perseverance and empathy in resolving client concerns. Learn continuously and share your knowledge with teammates. What We're Looking For: Excellent written and verbal communication skills. Commitment to working hard to grow. A customer-first mindset with a strong desire to assist others. Previous customer service or soft sales experience is a plus. Comfort with live chat, email communication, and CRM platforms. Ability to learn quickly, stay organized, and handle multiple priorities. A positive attitude and a growth mindset - we value coach ability over perfection! 🎯 Don't meet every qualification? Tell us in your application how your unique skills make you a great fit. What We Offer: 💵 Weekly pay plus performance-based bonuses 🩺 Health, life, and retirement benefits 🚀 Merit-based promotions and opportunities for advancement into leadership roles 🤝 A supportive, team-oriented culture that values your growth Ready to make a real impact while building a long-term career? Apply today to join a team that values passion, purpose, and people. Customer Support Representative jobs in Lakeville, MN - Apply today for remote-friendly insurance roles with career growth, training, and competitive pay.$34k-38k yearly est. Auto-Apply 9d agoCustomer Support Representative
Granicus
Customer care representative job in Saint Paul, MN
Granicus provides technology that empowers government organizations to create better lives for the people they serve. By offering the industry's leading cloud-based solutions for communications, meeting and agenda management, and digital services to more than 3,000 public sector organizations, Granicus helps turn government missions into quantifiable realities. Granicus products connect more than 150 million people, creating a powerful network to enhance government transparency and citizen engagement. By optimizing decision-making processes, Granicus strives to help government realize better outcomes and have a greater impact for the citizens they serve. As a company, Granicus helps empower some of the most creative people in the world who innovate within complex public sector organizations to make policies more effective and to transform the citizen experience so that everything from road closures to fostering programs are better understood. Job Description APPLY HERE - ****************************************************************************** What you get to do: Spend time with great customers helping them realize their goals utilizing our products and services Use your technical skills to troubleshoot bugs, create test scenarios and investigate software issues based on customer product use Be an expert in GovDelivery product knowledge. Seamlessly manage customer request tickets to meet Service Level Agreements (SLAs) Work collaboratively across multiple functional teams to continually innovate, enhance efficiencies while Contribute to 24/7/365 on-call support Be part of a fast-growing, positive company that contributes to helping more people live better lives Qualifications Skills & Requirements You have: Excellent customer service skills - the ability to be empathetic, accurate, compassionate, resourceful and conscientious The ability to communicate clearly and concisely The ability to evaluate, troubleshoot and follow-up on customer issues; replicate and document issues for further escalation The ability to be organized, professional and (hopefully) quick-witted A passion for social media or web-based software A true appreciate for easy to use, intuitive software Bonus experience! HTML, CSS, Photoshop Software as a Service (SaaS) support Digital communications Jira or another software engineering workflow application Digital Design Granicus is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status APPLY HERE - ****************************************************************************** Additional Information All your information will be kept confidential according to EEO guidelines.$34k-43k yearly est. 60d+ agoCustomer Delivery Representative
Ascentek
Customer care representative job in Saint Paul, MN
With a purpose to make tomorrow a little bit better than today for each other, our customers, and our communities , Ascentek provides an environment where you can love what you do and be your best every day. What you will enjoy by being a part of a 2024 USA Great Place to Work certified company: A position that is: Hourly, Full-time, Mon-Fri Medical Plan options, including fertility coverage and free mental health and telehealth coverage Dental and Vision Insurance FSA/HSA options Paid parental leave Company-provided short-term disability, long-term disability, and life insurance Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance 401(k) with a generous company match Pet Insurance Benefits Tuition reimbursement 21 Paid Days Off 7 Paid Holidays Profit Sharing accelerated by YOUR performance Stylish company provided uniforms and personal protective equipment Deliver locally and be home every night! Paid comprehensive on-the-job training A well-maintained fleet, with an average truck year of 2020 The CDL Driver / Customer Delivery Representative will professionally operate equipment to deliver product to the customer in a cost efficient, safe, courteous, timely manner. The Customer Delivery Representative is involved in customer service issues, ensuring the delivery meets the customer's needs. This position will manage the security and quality of Ascentek materials while loading and unloading of trucks and delivering to customers. Own your safety. Support safety culture with everything you do in your daily work. Provide excellent customer service on behalf of Ascentek. Build relationships with customers through friendly attitude when delivering. Maintain DOT requirements and Medical Card. Safely transport, unload, and deliver accurate and quality bulk and package and equipment to customers on-time. (Up to 30% overnight travel occurs) Communicate with dispatch, customer service and salesmen daily to apprise them of deliveries and understand customer needs. Comply with DOT hours of service rules and maintain truck operation in full compliance with DOT regulations. Maintain interior cleanliness of truck along with delivery system equipment to maintain a highly reliable, professional-looking delivery vehicle. Use handheld electronics and applications to track deliveries to multiple customer sites daily, maintain ELD, utilize Samsara forward and driver facing camera system. Verify documents are complete and submitted at the end of every shift. Proactively communicate with Driver Managers/Dispatch on improvement opportunities in the field to make tomorrow a little bit better than today. Experience/Training: Meets all DOT qualifications in accordance with the Federal Motor Carriers Safety Regulations, Title 49 Code of Federal Regulations. No more than 3 moving violations in the last 36 months or 2 in the last 12 months No DWI or DUI in the past 5 years No Key crashes in the past 12 months or no more than one key crash in the past 36 Months. Key crashes include but are not limited to: rear end, lane change, intersecting and or loss of control. Prefer 2 years driving experience within the last 5 years and excellent customer service skills. Licenses/Certificates: Class A license; HAZMAT, Tanker, and Air Brake endorsement and Medical Card. High school diploma/GED equivalent Knowledge, Skills, and Abilities: Excellent verbal communication skills. Professional and courteous with all internal and external customers. Attention to detail when unloading, completing paperwork, and digital logs. Expertise in DOT regulations and compliance. Physical demands: Must be able to sit, walk, twist, squat, recline, climb, kneel, grasp, push, pull, reach, repetitive motion. This is a physical job requiring frequent walking, and the ability to get in and out of the truck several times a day. The employee must have the ability to perform basic math-including addition, subtraction, multiplication, division, and fractions. This position requires the ability to operate a lift gate and barrel dolly when required. The ability to safely move packaged goods weighing up to 75 pounds and 30 - 55-gallon drums-weighing up to 500 lbs. The mental and physical requirements described here are the representative of those that must be met by an individual to successfully perform the essential functions of this position. Other equipment that may be utilized are electric pallet jacks, lift gates, and other PIT as needed. Mental Demands: Comprehend and follow instructions, perform assigned tasks, maintain an appropriate work pace, perform complex or varied tasks, relate to others, influence people, make decisions, direct, control, plan, interact with public or coworkers in written form, communicate orally, etc. Environmental demands: Extreme cold or heat, noise, vibration, exposure to (dust/ gas/ fumes/steam/chemicals), work outdoors, work at heights, working around moving machinery, walking on uneven ground, PPE required, etc. This position requires the driver to be in attendance during the entire process working in various weather conditions while loading and unloading the truck along with making deliveries. Exposed to various chemical and fluids. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. The anticipated hiring range for the role you are applying for is between $23.52 and $29.95 hourly. This anticipated hiring range is based on several factors, and subject to increase based on the below: Experience and qualifications: The depth of relevant experience and specific skills you bring to the position. Education and certifications: Any additional qualifications that enhance your ability to succeed in the role. Market and industry benchmarks: We compare compensation packages with industry standards to ensure we are competitive. Internal equity: We strive to maintain pay equity across the organization to ensure fairness for all teammates performing similar work. At Ascentek, we are committed to providing accurate and up-to-date information about our career opportunities. For the most accurate job descriptions, salary details, and benefit information, we encourage you to visit our official careers page at ********************************** Ascentek is an Equal Employment Opportunity/Affirmative Action Employer. Qualified applicants including women, minorities, veterans, and individuals with disabilities are encouraged to apply.$23.5-30 hourly 60d+ agoCustomer Service Agent
Hustle Notice Biz
Customer care representative job in Minneapolis, MN
Department Bold MK Employment Type Full Time Location Minneapolis, MN Workplace type Onsite Compensation $17.45 - $23.75 / hour Key Responsibilities Skills, Knowledge and Expertise Benefits About Iris Comm Lab We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.$17.5-23.8 hourly 38d agoCustomer Support Representative
Fooda
Customer care representative job in Minneapolis, MN
Job DescriptionAt Fooda, we bring better lunch experiences to office workers everywhere. We are on a mission to mobilize a global network of people, restaurants, and businesses to make food delivery more affordable, sustainable, reliable, efficient, and delightful for everyone. Our team is guided by the shared belief that it is not just about the food-it is about how food makes us feel and what it enables us to achieve. We take risks, embrace failure, ask questions, and learn from our mistakes because we know it is what we need to grow and succeed, both as individual contributors and together as a team Position Overview: In the role of Customer Support Representative, you will be instrumental in providing outstanding customer service that reflects our core values. You'll be responsible for efficiently resolving customer concerns and managing escalated calls, emphasizing a proactive and authentic approach. Your commitment goes beyond the norm, as you actively pursue solutions that not only address customer issues but also enhance the satisfaction of both our customers and restaurant partners. Key Responsibilities: Customer Support & Ticket Management Handle 80-100 tickets per day with a target SLA of 80%+ Address team inquiries and independently resolve complex tickets using best practices Ensure all tickets are completed by the end of the day and accurately tagged Follow up on customer inquiries and provide timely updates on ongoing cases Make independent support decisions regarding order cancellations, delays, and delivery issues Collaboration & Communication Work closely with external departments (sales, marketing, product, finance) to resolve complex issues Share new insights with the team to improve performance Attend all team and company meetings Actively participate in daily team standups, occasionally leading or backing up General Responsibilities Perform in-office duties and participate in LDRS Onboard and train new hires Update support policies and procedures in OneNote Identify and implement improvements in customer support processes Handle ad-hoc projects assigned by the manager and manage RP Dashboard pop-ups How we measure success: Customer Satistication Score (CSAT) First Response SLA % Consistantly complete projects as directed Lead and demonstrate support values Qualifications: 0 - 3 year of customer service experience, preferably in a high-volume setting Experience with customer service software, HubSpot proficiency preferred Excellent verbal and written communication skills Strong problem-solving abilities with a proactive approach Genuine empathy and a positive attitude in customer interactions Ability to collaborate effectively with internal teams Flexibility to adapt to changing priorities and scenarios Proven ability to take initiative in issue resolution Pay: $18-$20/hr Must be authorized to work in the United States on a full-time basis. No recruiters please. Powered by JazzHR jNUdDdifMx$18-20 hourly 17d agoCustomer Experience Representative - Scientific
Refrigerated Solutions Gr
Customer care representative job in Hudson, WI
Salary: Starting at $67,800$67.8k yearly Auto-Apply 50d agoRental Car Customer Service Agent
Managed Labor Solutions
Customer care representative job in Saint Paul, MN
Are you a people person? Managed Labor Solutions, a leading nationwide provider of rental car outsourcing services, is hiring people to work as a Rental Car Customer Service Agent for customers for our partner location. The job entails checking in customers as they arrive for their reservation. What you'll do: * Greet customers upon arrival * Expedite the car rental process so customers can get to their destination quickly and easily * Verify driver's license and reservations * Assign keys and rental agreements and be able to explain charges on the invoice * Process car exchanges in the Rental Car computer system * Resolve customer issues and concerns professionally Benefits: * Health insurance * Dental insurance * Flexible schedule What we require: * Valid driver's license * 18 years of age or older * Must be flexible with schedule to work night, weekends and holidays as needed * Previous customer service experience and sales skills * Ability to work in a fast paced environment with a variety of tasks * Willingness to work outdoor in weather conditions with moderate noise level * Detail oriented * Computer literate * Proficiency in English Extra points for this * 6 months of customer service experience * Previous experience in baggage handling or customer-facing role JOB CODE: MSP$28k-36k yearly est. 60d+ agoLicensed Customer Service and Sales Agent
Paul Gentilini Statefarm
Customer care representative job in Minneapolis, MN
Job Description A successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Insurance Customer Service / Sales Representative - State Farm Agent Team Member. State Farm experience is highly preferred. We seek a licensed, energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Please only apply if you meet the following criteria: Active Property and Casualty license Ability to commute to our Coon Rapids location State Farm experience Responsibilities include, but are not limited to: Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Maintain a strong work ethic with a total commitment to success each and every day. You will receive: 50,000 - 90,000 Salary (based on experience and license; State Farm experience is highly preferred) plus bonus Bonus based on production Simple Retirement Plan Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (required) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.$28k-36k yearly est. 22d agoCall Center Representative
Michelsgaming
Customer care representative job in Minneapolis, MN
We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills$32k-41k yearly est. 60d+ agoCustomer Service Banker
Village Bank
Customer care representative job in Minneapolis, MN
Job Description Village Bank, founded in 1993, is a trusted community banking partner with four locations located within the north metro Twin Cities market. Our passion for community banking stems from our desire to help people - both our valued employees and our growing communities in which we serve. We are dedicated to empowering individuals and businesses by fostering growth, enriching lives and strengthening the communities we serve. About the Role The position of Customer Service Banker is responsible for processing customer transactions, maintaining and balancing a cash drawer and providing professional and courteous service to all customers. This role will promote all Bank products and services, referring customers to Relationship Bankers and other departments for assistance. Key Responsibilities: Process customer transactions timely and accurately, ensuring adherence to policies and procedures. Transactions may include accepting deposits, cashing checks, processing withdrawals, accepting loan payments, redeeming savings bonds and selling negotiable items. Responsible for balancing a teller drawer daily, maintaining a balancing record within Bank guidelines. Provide prompt customer assistance in all areas, which could be in person, over the telephone or through email and may include account balancing, transfers of funds, wire transfers, retrieval of statements and documents, stop payment requests and online banking. Refer customers to other departments within the Bank to ensure that we meet all of their banking needs with the goal of creating lasting relationships. Process daily teller proof work through the branch capture system and submit to the Operations Department in a timely manner. Assist in the balancing of the vault, ATM and coin machine as required. Complete regular ATM duties, including timely and accurate processing of customer deposits, machine balancing, cash supply and any required maintenance. Process mail and night drop deposits in accordance with Bank policies and procedures. Assist in the regular monitoring of vault cash according to Bank policy and individual office needs, ordering and selling cash as necessary. Assist customers with Safe Deposit Box entrance. Open and close the Bank as assigned, completing all required duties involved. Resolve customer inquiries and complaints as necessary, working with other departments within the Bank to obtain error resolution in a timely manner. Provide coverage in other locations as necessary. Qualifications To be considered, you must have the following: High school diploma required. Previous experience working in a community bank strongly desired 1+ years of customer service experience, cash handling experience preferred Knowledge of related state and federal banking regulations and other Bank operational policies Knowledge of Bank policies and procedures along with Bank products and services offered Exceptional oral, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions, instruct others, interpret documents, understand procedures, write reports and correspondence and speak clearly to customers and employees Commitment to providing superior customer service to internal and external customers, always demonstrating professionalism and confidentiality Ability to develop and maintain positive working relationships to collaboratively achieve Bank goals Primary office location will be Blaine but individual must be able to travel to other bank locations if needed What we Offer Competitive pay based on qualifications and previous work experience Comprehensive benefit plans including medical, dental, vision, disability, HSA match, FSA, and more 401(k) plan with a company match of up to 4% Generous PTO and paid holidays Paid volunteer time. Volunteering in the community is woven into our culture so we support and encourage giving back A true community-focused culture Thank you for your interest in working for Village Bank! If you have the work experience and qualifications for the position and are interested in learning more about Village Bank and this opportunity, we're interested in meeting you!$33k-37k yearly est. 3d agoCustomer Center Representative
Transdevna
Customer care representative job in Saint Paul, MN
Customer Service Representative Transdev in St. Paul, MN is hiring a Customer Service Representative to act as a liaison for our customers, providers, and clients. We are seeking friendly, customer service-oriented people who are dedicated to safety. Transdev is proud to offer: Non-CBA Position: + Competitive compensation package of $17.30 with annual increases in January. Benefits include: + Vacation: minimum of two (2) weeks + Sick days: 5 days + Holidays: 12 days; 8 standard and 4 floating + Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: + Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor. + Comprehensive understanding of policies and procedures + Meet or exceed established performance requirements. + Document trip authorizations and details including transportation type, pickup times, appointment times and addresses. + Other duties as required. Qualifications: + High School Diploma, GED or equivalent. + Computer literate + Excellent customer service skills. + Ability to operate standard telephone system. + Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: + Must be able to work shifts or flexible work schedules as needed. + The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. + Work environment will be a combination of both indoors and outdoors. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time Req ID: 4813 Pay Group: 2V9 Cost Center: 55872 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.$17.3 hourly 4d agoSchool District Call Center Specialist
IG
Customer care representative job in Minneapolis, MN
Temp Indrotec seeking Call Center Specialists for a local school district transportation office. As a District Call Center Specialist, you will provide essential frontline support by managing both emergency and non-emergency calls. This role plays a vital part in ensuring safe, efficient, and timely transportation services while delivering exceptional customer service to our community. Key Responsibilities: Answer, assess, and triage incoming calls in a prompt and professional manner Maintain clear, continuous communication with drivers and staff Accurately report safety concerns, incidents, and unusual activity Support a positive and professional work environment while upholding confidentiality standards Qualifications: High School Diploma or GED required Minimum of 2 years' experience in customer service or administrative support Excellent communication, data entry, and problem-solving skills Familiarity with safety procedures, proper recordkeeping, and communication protocols Why Join Us? You'll be part of a dedicated team that prioritizes safety, collaboration, and service excellence. If you thrive in a fast-paced environment and enjoy helping others, we'd love to hear from you.$38k-47k yearly est. 60d+ agoDispatcher / Call Center Specialist
Wright-Hennepin Cooperative Electric Association
Customer care representative job in Rockford, MN
Wright-Hennepin International Response Center (WHIRC) is a 24-hour alarm monitoring center. The Dispatch/Call Center Specialist is responsible for quickly and accurately answering customer calls in a fast-paced high-volume call center environment. This position acts as the initial service call contact for customer with service problems and ensures the means for resolution of the problem. Other duties include maintaining alarm activity and performing data entry of new account information and database changes. The Dispatch/Call Center Specialist works a 10-hour rotating shift. Hours for this position are 4am-2pm. The successful candidate must be able to work the shift schedule, including working weekends and holidays, and be open to helping with shift coverage to accomplish daily requirements and activity as needed. The team atmosphere is fun, engaging and makes time for additional training and career development. Location The position is located at our company headquarters in Rockford, Minn. Rockford is located 15 miles west of Plymouth on Hwy 55. Responsibilities Answer incoming telephone and alarm traffic in a timely and professional manner. Provide quick, accurate, courteous and professional service, abiding by the customer service standards, policies and procedures. Provide the customer with the best possible service and a positive experience. Obtain account information from technicians and customers and enter information accurately and in a timely manner to the automation system. Perform system checks on equipment, recognize and correct minor equipment problems, and accurately report concerns and problems with equipment and customers. Train and participate in monthly training, emergency generator and back-up power testing, complete Central Station Alarm Association training and certification. Working Conditions The Call Center Rep works primarily in a climate-controlled office environment. Must have the ability to perform finger and hand manipulation and perform repetitive motions in order to use office equipment. Ability to exert up to 10 lbs. of force when moving items such as computer printouts, notebook ledgers, office equipment, etc. The ability to make verbal and written presentations relating to the business. Pay Starting pay is $20.00 plus shift differential for evening/overnight hours. WH offers a comprehensive health insurance plan including medical, dental, and vision coverage. WH also offers a generous company 401K match and contributions to a Health Savings Account. Employees have the potential to receive an annual bonus. Paid time off and paid holidays are provided. Other benefits include tuition reimbursement programs, flexible spending account access, dependent care FSA, and more. Requirements High school education or equivalent 1+ year of customer service experience, preferably in a high call volume environment Successful completion of WHIRC dispatcher training and probation Must obtain and maintain all initial and ongoing licensures by meeting all state and federal requirements Must adhere to WH's core values of Teamwork, Dependability, Performance, Integrity, Safety and Member/Customer Focused.$20 hourly 60d+ ago
Learn more about customer care representative jobs
How much does a customer care representative earn in Apple Valley, MN?
The average customer care representative in Apple Valley, MN earns between $28,000 and $43,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.
Average customer care representative salary in Apple Valley, MN
$35,000
What are the biggest employers of Customer Care Representatives in Apple Valley, MN?
The biggest employers of Customer Care Representatives in Apple Valley, MN are:
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