Customer Service Representative 1
Customer care representative job in Auburn, CA
THE ROLE OF Customer Service Representative 1 Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO:
* Answers telephone or greets customers at counter.
* Provides information about collections, rates, billing, and account status promptly and correctly.
* Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
* Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
* Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
* Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
* Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
* Six months related experience and/or training.
* Computer programs, including Microsoft Office suite of applications.
* High school diploma or GED required.
* Bachelor's degree preferred.
Skill and/or Ability to:
* Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment.
* Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.
* Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems.
* Demonstrates ability to use computers and technology capabilities.
* Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes.
* Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism.
* Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience.
* Effectively and productively engages with others and establishes trust, credibility, and confidence.
* Promotes collaboration and assists others with their initiatives and efforts.
* Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do.
* Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise.
* Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met.
RECOLOGY OFFERS:
* An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
* The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper.
* A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
* An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
* Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.
RECOLOGY BENEFITS MAY INCLUDE:
* Paid time off and paid holidays.
* Health and wellness benefits including medical, dental, and vision.
* Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
* Annual wellness incentives.
* Employee Assistance Program (EAP).
* Educational assistance.
* Commuting benefits.
* Employee referral program.
SUPPLEMENTAL INFORMATION
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.
Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.
Parts Customer Care Rep
Customer care representative job in West Sacramento, CA
:
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
Job Posting External
Job Duties
Answer and process incoming parts calls from customers and service technicians.
Pull orders, receive and put up stock.
Order parts and develop relationships with Crown factory and outside vendors.
Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
Maintain direct contact with current and prospective customers.
Prepare customer quotes.
Process paperwork.
Inventory control to include cycle counts of stockroom, vans and customer consignments.
Minimum Qualifications
High school diploma or equivalent
Valid driver's license and good driving record
Preferred Qualifications
Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
Parts or inventory control experience and lift truck industry experience preferred
Ability to work in a team environment
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include:
Competitive Wages. The anticipated starting pay range for the position is $22-29 per hour, but is commensurate with skills and related experience,
Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,
Health Savings Accounts and Flexible Spending Accounts,
401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions.
Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,
Paid Parental Leave
9 Paid Holidays,
Paid Vacation accrued at a rate based on length of service and position,
Paid Sick Leave,
Birthday Pay for Non-Exempt employees,
Tuition Reimbursement up to $5,250 per calendar year,
and much more.
EOE Veterans/Disabilities
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including California AB-1008 “Ban the Box”, San Francisco's Fair Chance Ordinance and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Stormwater Professional
Customer care representative job in Sacramento, CA
The selected candidate will assist with providing Trihydro's clients and customers with effective, responsive, and safe stormwater compliance solutions. If you know Stormwater Management and you are familiar with the Best Management Practices utilized to protect water quality, and have an attention to detail, we encourage you to apply!
This full-time position requires approximately 40-45 hours per week and involves a blend of project management, strong communication skills, technical writing, reporting, and problem-solving abilities. If you thrive in a fast-paced, collaborative environment, this opportunity is ideal for you.
Key Responsibilities:
Design and manage stormwater BMP and restoration projects throughout Northern California.
Direct and manage staff and sub-contractors
Work closely with utility, private and industrial clients.
SWPPP development and technical review
Best Management Practices (BMP) design.
Monitor project progress and take corrective action as needed.
Ensure project deliverables are met on time and within budget.
Lead, mentor, and manage project teams, assign tasks, and monitor progress.
Support client stewardship and business development activities.
Qualifications:
Professional stormwater licensure preferred (e.g., QSD/QSP/QISP).
Experience with developing and implementing SWPPPs under the California Construction General Permit, Industrial and/or Municipal stormwater permits.
Experience with fire response and restoration (preferred).
Construction Management and/or Project Management experience.
Capable of performing limited field work (site assessments) along with writing, problem-solving skills and a commitment to producing high-quality deliverables.
A minimum 5 years of relevant experience.
A clean driving record.
A demonstrated commitment to safe work practices.
Written and oral communication skills with the ability to communicate effectively with clients, construction crews and project team members.
Initiative and motivation, with an emphasis on completing high quality project deliverables on schedule.
Dependability, with the ability to work independently or in a team environment.
Ability to travel within Northern California.
What We Offer:
Industry-leading 401(k) retirement plan, including a 6% discretionary match.
Paid time off including vacation, flex, sick, paid family medical leave, and holiday pay.
Comprehensive health insurance program (medical, dental, vision, and prescription).
Opportunities for professional development and career growth.
A collaborative and inclusive work environment.
Mentoring and opportunities for professional advancement.
Best-in-class safety culture.
The salary information shown below is a general guideline ONLY. Salaries are based on candidates' experience and qualifications, as well as market and business considerations.
Summary pay range: $80,000 - $110,000
This position will remain open until a qualified candidate has been selected.
Trihydro is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or because of a protected Veteran status.
Packaged Gases Customer Service Representative - West Sacamento, CA
Customer care representative job in West Sacramento, CA
Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. Assesses customer satisfaction with MTG products and services via conducting surveys and provides insights for addressing customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.
Position Accountabilities
1.Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
2.Provides quotes or completes the sale, if campaign appropriate to directly gain new business.
3.Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up.
4.Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.
5.Manages requests for products, price and technical information.
6.Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
7.Maintains showroom cleanliness by procedures set forth by management.
8.Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing.
9.Tracks result of outbound campaign efforts.
10.Backs up inbound customer service, as needed.
11.Comply with all DOT and OSHA regulations.
12.Ensure all safety rules are strictly observed.
13.Perform other projects and duties as assigned.
Qualifications
* High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
* Excellent customer service skills. Ability to establish and manage customer relationships
* Ability to work independently and under some pressure to meet deadlines.
* Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
* Ability to learn MTG's business/product types/organization/transaction systems
* Excellent Telephone Communications Skills
* Excellent Organizational Skills
* Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E-mail).
Pay Rate: $26.00 to $28.00 per hour DOE.
Physical Demands:
Stationary Position - Frequently
Move/Traverse - Frequently
Stationary Position/Seated - Occasionally
Transport/Lifting - Occasionally
Transport/Carrying - Occasionally
Exerting Force/Pushing - Occasionally
Exerting Force/Pulling - Occasionally
Ascend/Descend - NA
Balancing - NA
Position Self/Stooping - Occasionally
Position Self/Kneeling - Occasionally
Position Self/Crouching - NA
Position Self/Crawling - NA
Reaching - Frequently
Handling - Frequently
Grasping- NA
Feeling - NA
Communicate/Talking - Constantly
Communicate/Hearing - Constantly
Repetitive Motions- Occasionally
Coordination -Frequently
Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability
Customer Care Representative
Customer care representative job in Woodland, CA
Mindlance is a national recruiting company which partners with many of the leading employers in the Life Sciences, IT, and Financial Services sectors, feel free to check us out at *************************
JOB DESCRIPTION:
Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.
Qualifications
EDUCATION/EXPERIENCE: Requires a HS diploma or GED; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.
Additional Information
Thanks & Regards,
______________________________________________________________________________________________________
Nitisha | Team-Recruitment | Mindlance, Inc. | Office: **************
Part Time Customer Service Officer- $22.66 (#726)
Customer care representative job in Sacramento, CA
Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce.
We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support.
Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC's America's Fastest Growing Private Companies list.
Sunstates Security's mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.
Job Skills / Requirements
Sunstates Security is hiring a Part Time Customer Service Officer in the surroundings areas of Sacramento, CA area, with a pay rate of $22.66/hr, paid weekly.
Schedule:
Tuesday - 2:00 PM - 10:00 PM
Saturday - 2:00 PM - 10:00 PM
Includes a positive work environment with the following benefits:
Commute-friendly location
Extensive industry training
Advancement opportunities
Requirements:
CA Guard Card/ 40-hour Certificate preferred
CPR Card
To be considered, only those applicants who have submitted their most recent applications/resumes will be reviewed.
Successfully complete Sunstates background check which includes a 10 Panel Drug Screen and the clients more extensive background check
Must be 21 years of age or older with a valid driver's license, a clean driving record, and more than 3 years of driving experience
Responsibilities:
Provide exceptional customer service by upholding our standards in a friendly, professional, and courteous manner.
Conduct exterior and interior patrols of multiples building at a given time.
Ability to answer questions in a timely and professional manner for corporate employees and visitors.
Natural composure and an infectious attitude towards arising issues with the ability to adapt quickly and develop practical solutions with minimal supervision.
Prepare all required written reports in an ongoing and timely manner, including but not limited to: Daily Activity Reports (DAR's) and Incident Reports.
Ability to use Technology in a proficient way using platforms like Slack, & Emails.
Operating phones, radios, and computer systems and applications such as MAC IOS, Microsoft Office 365, and Google Suites
Monitoring Closed Circuit Television (CCTV) and alarm panels for emergencies and potential issues
Following site specific post orders, pass down messages, and being in compliance with employee handbook guidelines at all times
Conduct interior and exterior patrols within an office, and industrial complex
A Security Officer may perform a multitude of duties as specified by the Post Orders and Standard Operating Procedures (SOP). The Security Officer will read and become extremely knowledgeable of Post Orders and SOP, and will be able to act quickly and efficiently according to such directives.
Certification Requirements (All)
CA Guard Card
Additional Information / Benefits
The Sunstates customizable benefits package includes the following minimum components:
Affordable Care Act compliant Medical Benefits Program
Dental Insurance Program
Free Life Insurance
Disability Insurance
Paid Time Off & Bereavement Leave
Paid Holidays
Direct Deposit or Pay Cards
Employee Incentives
Referral Bonuses
Employee of the Month Award
Education Reimbursement
Service Awards
Employee Involvement Initiatives
Management Mentoring and Support
Career Advancement
401K program
Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!
Benefits: 401K/403b Plan
This is a As Needed position 1st Shift, 2nd Shift, 3rd Shift, Weekends, Flex.
Care Coordinator- ECM (LVN)
Customer care representative job in Sacramento, CA
Turning Point Community Programs is seeking a Care Coordinator-ECM for our Pathways program in Sacramento. This position is eligible for a $3000 sign-on bonus. Turning Point Community Programs (TPCP) provides integrated, cost-effective mental health services, employment and housing for adults, children and their families that promote recovery, independence and self-sufficiency. We are committed to innovative and high quality services that assist adults and children with psychiatric, emotional and/or developmental disabilities in achieving their goals. Turning Point Community Programs (TPCP) has offered a path to mental health and recovery since 1976. We help people in our community every single day - creating a better space for all types of people in need. Join our mission of offering hope, respect and support to our clients on their journey to mental health and wellness.
The Enhanced Care Management (ECM) Care Coordinator is responsible for coordinating care and services among the physical, behavioral, dental, developmental, and social service delivery systems ensuring individuals receive the right care at the right time and become, or remain, able to live successfully in their communities.
Pathways to Success After Homelessness is a mental health program that provides intensive case management, therapeutic and psychiatric services. Pathways provides supportive housing services in conjunction with intensive mental health services with the goal od helping individuals recover from homelessness.
GENERAL PURPOSE
Under the general supervision of the Program Director or designee, this position is responsible for assisting members in meeting their expressed goals while living in the community. Additional support in areas of medication management, housing, vocation, counseling and advocacy will be provided as needed.
DISTINGUISHING CHARACTERISTICS
This is an at-will direct service position within a program. The position is responsible for assisting and advocating for our members in all areas of treatment and help them apply for and receive services.
ESSENTIAL DUTIES AND RESPONSIBILITIES - (ILLUSTRATIVE ONLY)
The duties listed below are intended only as illustrations of the various types of work that could be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
Maintain a caseload of Managed Care Plan (MCP) Members
Serve as Enhanced Care Management (ECM) Point of Contact/ Lead Care Manager for the MCP Members
Work collaboratively with treatment team
Oversee provision of ECM services.
Engage and conduct in-person outreach with eligible MCP Members
Accompany MCP Member to office visits, as needed and according to MCP guidelines
Extend health promotion and self-management training
Arrange transportation
Connect MCP Member to other social services and supports needed
Educate MCP Members about MCP Member benefits, including crisis services, transportation services, etc.
Distribute health promotion materials
Offer services where the MCP Member lives, seeks care, or finds most easily accessible and within MCP guidelines
Advocate on behalf of MCP Members with health care professionals
Use motivational interviewing, trauma-informed care, and harm-reduction practices
Work with hospital staff on discharge plan
Monitor treatment adherence (including medication)
Contact MCP Member to schedule in-person visit with the contract provider
Schedule: Monday - Friday 8:00 am - 4:30 pm
Compensation: $30.00 - $31.84 per hour, with a $3000 sign-on bonus
Interested? Join us at our open interviews on Wednesdays from 2-4PM,
located at 10850 Gold Center Drive, Suite 325, Rancho Cordova, CA 95670
-or-
CLICK HERE TO APPLY NOW!
Customer Service and Sales Professional
Customer care representative job in Sacramento, CA
Benefits:
Company parties
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Are you looking for a meaningful career in a local business that has national brand support people recognize and trust?
As an Insurance Service and Sales Professional, you will help grow our local Allstate agency by engaging new prospects and building strong relationships in the community. You will apply insurance knowledge and sales/service skills to increase the customer's understanding of the value of insurance and cultivate long-term relationships with trusted advice.
Responsibilities
Achieve sales goals through generating new business and cross-selling existing customers
Identify and qualify sales leads generated from a variety of sources
Help protect customers by offering Allstate products that will meet their needs
Serve your local community by helping them prepare for life's uncertainties
Educate prospective customers on how to protect their families and assets
Provide a positive customer experience
Job Qualifications
Strong interest in a sales career - sales experience preferred
No insurance experience required
Willing to obtain necessary Property and Casualty and/or Life and Health license(s) to sell insurance upon hire (existing license is a plus!)
Confident, motivated individual who works well independently
Able to multi-task, follow through, and follow-up
Have excellent verbal and written communication skills
Benefits may include:
Comprehensive on-the-job training
Get paid to learn!
Base plus commission plan
Uncapped commission
Additional bonus promotions offered
Leads may be provided
Continuous learning and development courses, available through Allstate University
Positive work environment
Advancement opportunities
Disclosure: Each agency is different in how their staff, book of business, sales process, and compensation is structured. Compensation is typically offered as base plus commission and will depend on your experience. Actual benefits offered will vary per agency and may not include the benefits listed above.
Good Work. Good Life. Good Hands
The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands, and taking bold steps to serve our customers' evolving needs better. That's why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you'll have a hand in transforming not only Allstate but a dynamic industry. You'll have opportunities to take risks, challenge the status quo, and shape the future for the greater good.
Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For 89 years, we've thrived by staying a step ahead of whatever's coming next - to give customers peace of mind no matter what changes they face. We are the Good Hands. We don't follow the trends. We set them.
The Sales Professional opportunity is not an employment opportunity directly with Allstate Insurance Company, but employment as a staff with Allstate Exclusive Agents who are independent contractors. ©2021 Allstate Insurance Co.
Compensation: $18.00 - $27.00 per hour
As a licensed sales professional, you'll learn the business inside and out. You'll help grow an Allstate agency and build relationships in your community.
And that's just the beginning. Continue your journey and explore other exciting opportunities within the agency and beyond, including potentially becoming an Allstate agency owner.
The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. 2021 Allstate Insurance Co.
Auto-ApplyCustomer Success Representative II
Customer care representative job in Roseville, CA
Department: Customer Service & Experience
Position Type: Full-Time, Non-Exempt
Plunge is a rapidly growing health and wellness brand focused on delivering innovative cold plunges and saunas that help people feel their best and “find their edge.” We design and manufacture our products with a focus on quality, reliability, and an exceptional customer experience, supporting both residential and commercial customers around the world.
Role Overview
The Customer Success Representative II is an experienced, senior-level member of the Customer Service & Experience team. This role is one level above the Customer Success Representative I and is expected to handle more complex customer situations, lead by example on quality and ownership, and serve as a go-to resource for peers. You will manage escalated tickets, advanced troubleshooting, and sensitive customer situations while maintaining a world-class experience. You'll also contribute to improving our processes, documentation, and feedback loops to make things better for customers and the team.
Key Responsibilities
Advanced Customer Interaction & Support
Provide prompt, accurate, and empathetic support via phone, email, chat, and occasionally in person.
Take ownership of complex and high-impact customer inquiries, ensuring clear expectations, regular updates, and complete resolution.
Model best-in-class communication, tone, and professionalism for the broader CS team.
Complex Issue Resolution & Escalations
Investigate and resolve escalated complaints, technical issues, and unique use cases that go beyond standard scripts or macros.
Partner closely with Technical Support, Manufacturing, Logistics, and other teams to drive root cause resolutions.
Use sound judgment in applying warranty policies, goodwill gestures, and exception handling while balancing customer satisfaction and business needs.
Serve as an escalation point for Customer Success Representative I team members when cases require deeper experience or additional judgment.
Product & Service Expertise
Maintain an in-depth understanding of Plunge products (cold plunges, saunas, accessories), including configuration, installation, and common failure modes.
Stay current on product updates, new releases, policies, and process changes.
Contribute to creating and updating internal and external documentation (troubleshooting guides, FAQs, macros, and templates) for recurring customer inquiries.
Customer Feedback & Continuous Improvement
Capture and clearly document customer feedback and recurring pain points; identify trends and share them with the Director of CS and cross-functional partners.
Recommend improvements to policies, workflows, and tools to reduce future issues and improve the customer journey.
Participate in and occasionally lead small projects or pilots aimed at improving support quality, speed, or efficiency.
Quality, Coaching & Team Support
Consistently meet or exceed KPIs (CSAT, response time, resolution time, quality scores, documentation accuracy).
Help informally coach or support newer team members by answering questions, reviewing complex cases, and sharing best practices (no formal people-management responsibilities).
Participate in QA reviews, calibration sessions, and training to help elevate overall team performance.
Our Ideal Candidate
2-4+ years of experience in customer success, customer support, or a closely related role, ideally supporting physical products or hardware.
Demonstrated success handling complex, escalated, or high-stakes customer situations.
Excellent written and verbal communication skills; able to simplify complex topics and keep customers informed.
Strong problem-solving skills and attention to detail-able to dig into the “why” behind issues, not just treat symptoms.
Comfort using CRM/ticketing tools and working with multiple systems at once.
Ability to collaborate effectively across departments (Technical Support, Engineering, Operations, Logistics, etc.).
Takes ownership and follows through until issues are fully resolved.
Calm, composed, and solutions-oriented in the face of frustrated or upset customers.
Thrives in a fast-paced, evolving startup environment with changing priorities.
Willingness to work a flexible schedule (including weekends/holidays) based on customer and team needs.
Benefits, Perks & Time Off
Comprehensive health insurance: medical, dental, and vision (shared cost).
Life/AD&D, Short-Term Disability (STD), and Long-Term Disability (LTD).
Additional voluntary plans for employee and dependents.
401(k) plan with 3% match after 6 months.
Monthly: 1 free float at Capitol Floats (Sacramento or Auburn).
Health reimbursement for gym, supplements, or other health-related expenses.
“Get Paid to Plunge” bonus program.
Quarterly catered lunches with raffle prizes.
Educational reimbursement up to $700/year.
Auto-ApplyCustomer Care Specialist II
Customer care representative job in Sacramento, CA
At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations - all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.
Job Summary
The Customer Care Specialist II helps customers via an inbound call queue, support ticketing systems, and/or through established customer engagement. Develops and maintains positive relations with customers. Responds to customer inquiries regarding company products, features, and/or services. Addresses fulfillment, billing, account management, technical, and configuration issues. Refers complex, unexpected, or recurring issues to internal experts as required to ensure prompt and effective resolution.
Responsibilities
Receive and respond to customer requests via the inbound call queue and support ticketing systems.
Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern.
Provide Tier 1 support, troubleshooting, and resolving standard and recurring issues with the customer's configuration, Cox Automotive software, or other vendor integration points.
May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction.
Apply appropriate security tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information.
Document customer inquiries, status, and resolution.
Work across teams when needed and follow up with customers to resolve issues satisfactorily.
Qualifications
3 years' experience in Client Services, Support, or related functions in the technology or software industry
Strong technical skills (Microsoft Office, Salesforce.com, or similar CRM, contact center software)
Serves as a customer care agent for an assigned customer base or product area.
Responds to customer inquiries received via telephone or online.
Documents and reports on customer inquiries, status, and resolution.
Follow up with customers on issue status and resolution to ensure ongoing high satisfaction levels.
Determines problem source (i.e., hardware, software, user access),
Resolves issues where possible,
Refers difficult and complex issues to internal technical experts and/or,
Refers issues to management
Preferred Qualifications
Automotive industry software support experience
Contact Center Operations experience (telecom, workforce management, forecasting, call monitoring, etc.)
Minimum Requirements
High School Diploma/GED and 3 years of experience related to customer service OR
any level degree or certification beyond HS diploma/GED + up to 1 year experience OR
5 years' experience related to customer service
Pay Type: Hourly $15.86 - $23.75
Family Care Coordinator - Sacramento
Customer care representative job in West Sacramento, CA
Sierra Donor Services (SDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at SDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! Specifically, people with expertise in communicating in difficult situations and building relationships with patients and their families similar to counseling or patient relations. This position, Family Care Coordinator, will work with organ donor families, hospital personnel, physicians, and other team members from SDS to work through the donation process for saving lives through organ and tissue donation. Primary work environment is in the hospital setting in the Sacramento area. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must.
COMPANY OVERVIEW AND MISSION
Sierra Donor Services is a designated organ procurement organization (OPO) within the state of California - and is a member of the DCI Donor Services family.
For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.
DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.
Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life.
We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.
Key responsibilities this position will perform include:
Determines family dynamics and assesses the family's understanding of the patient's prognosis when appropriate to initiate the donation discussion.
Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during and after death declaration. Provides families with the detailed information required to give legal informed authorization for anatomical donation.
Responds on site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined per policy and procedure.
Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process.
Obtains authorization for donation per UAGA and verifies appropriate medical and legal documentation necessary.
Visually assesses donors, interpret charts, document information and communicate findings.
Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient's current clinical course. Maintains communication with hospital staff and attending physician regarding the potential donor family's understanding of the prognosis and acts as a family advocate to the health care team as necessary.
Provides education to hospital staff regarding authorization, family care process and donation process.
Responsibilities may be affected by increased donor activity. Performs other duties as assigned.
The Family Care Coordinator will work 15 days per month and 24 hour on-call shifts.
The ideal candidate will have:
A bachelor's degree
2 - 4 years of healthcare experience with families, counseling, bereavement, and/or crisis intervention
Knowledge of medical and legal principles of authorization, donor evaluation, and management.
Exceptional teamwork, communication, and conflict management skills.
Valid Driver's license with ability to pass MVR underwriting requirements
We offer a competitive compensation package including:
Up to 184 hours (22, 8-hour days) of PTO your first year
Up to 72 hours (9, 8-hour days) of Sick Time your first year
Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
403(b) plan with matching contribution
Company provided term life, AD&D, and long-term disability insurance
Wellness Program
Supplemental insurance benefits such as accident coverage and short-term disability
Discounts on home/auto/renter/pet insurance
Cell phone discounts through Verizon
**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**
You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.
DCIDS is an EOE/AA employer - M/F/Vet/Disability.
Auto-ApplyCustomer Service Agent Part Time
Customer care representative job in Sacramento, CA
American Airlines is seeking Part Time Customer Service Agent at the Sacramento International Airport.
The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.
If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Please go to *********************** and submit a transfer request.
This job will continue to be posted until at least 09-12-25. If interested please apply prior to this date.
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.64 per hour.
What you'll do
These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers' baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers' self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American's guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy
* Reasonable accommodations may be made for qualifying individuals with disabilities.
Depending on your airport size, you may also do the following:
Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver's license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.
Preferred Qualifications- Education & Prior Job Experience
Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
*Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.
Customer Experience Coordinator
Customer care representative job in Rancho Cordova, CA
The role of the Customer Experience Coordinator is to answer inbound communications/inquiries and provide the highest level of engagement with customers and prospects. You will be expected to provide individualized sales support for accounts to both the customers and our organizations. This position provides national support to the Sales Organization and assists in resolving customer complaints, concerns, and issues related to our customers' open orders and expectations. You will be the front line of all quote requests, regardless of territory, and will establish commit dates at order entry. Job Summary:
Quote/Order Entry.
Front Line queue support (4 hrs. min AUX-IN).
Service accounts to assure growth and customer satisfaction.
Evaluate quote status daily and revise follow-up dates as needed.
Review open order report daily, and update commit dates.
Collaboration of Strategic Account Information with the Regional Sales Managers.
Service/Evaluate/Upsell Customer Requests.
Find new sales opportunities through inbound prospecting.
Product knowledge and give inventory recommendations.
Lead follow up as assigned and mail List maintenance.
Building and enhancing customer relationships by servicing their immediate and future needs.
Customer Service & Logistics Coordinator
Customer care representative job in Yuba City, CA
Department:
Reports to:
Customer Service & Logistics Coordinator
Shipping & Warehousing
Manager of Customer Service & Logistics
Basic Function
The primary responsibility of this position is to manage and coordinate all aspects of logistics for assigned regions of domestic and international shipments. Responsibilities will include coordinating production, shipping and customer relations in the U.S. and abroad. Will also maintain good communication with customers, vendors, associates, sales staff & plant managers. This position will work closely with quality lab to ensure product quality standards are met. During the off-peak season, this position will also provide support to other departments as needed.
Responsibilities include, but not limited to the following:
· Responsible for communicating with customers, sales agents and vendors in a professional and prompt manner to deliver timely customer service
· Maintains organized and accessible files for each sales order containing all pertinent contract copies, shipping instructions and documentation
· Collaborates with sales and operations teams to schedule production and arrange transportation to facilitate timely shipments in accordance with customer needs
· Makes ocean carrier bookings for export shipments based on contract requirements and ensures adequate access to equipment exists to meet shipping targets
· Responsible for entering booking information into inventory/sales system and continually updates the system to ensure constant accuracy and information is complete
· Responsible for Automated Export System (AES) filings and obtaining phytosanitary certificates and certificates of origin as necessary
· Ensures food safety, production and accounting personnel have necessary information to process order; including shipping instructions, label information, laboratory requirements, list of necessary documentation, bank information and payment terms
· Coordinates with operations team and trucking vendor on container/truck loading to meet transportation standards, maintain product traceability and condition of goods
· Commits inventory to an order at time of loading based on the order fulfilment data provided by the container/truck loaders
· Conducts shipping and receiving as per weighmaster rules and company policies
· Sends electronic and physical documentation to customers and sales agents promptly
· Audits sales, shipping and customs clearance documentation to ensure information is complete and accurate
· Ensures company is compliant with relevant regulations in regard to shipments and documentation for each relevant export country
· Participates as a team member on improvement projects and cost management
· Adhere to all safety rules and programs
Equipment and Software Required to Perform the Job
· Proficiency in Microsoft Office (Word, Outlook, & Excel)
· Proficient and proven experience in learning Enterprise
Physical Demands
· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, talk, and/or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, and/or feel. The employee may occasionally lift and/or move up to 25 pounds.
Work Environment
· The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is quiet to moderate
Pay range $24-28 per hour depending on experience
View all jobs at this company
Customer Service Specialist
Customer care representative job in Marysville, CA
in effect through February 25, 2026. Registers and admits patients to hospital. Interviews patients to obtain required medical and financial information and completes registration forms. Verifies patient insurance and ensures registration forms are properly signed. May be expected to perform other admissions related clerical work. Typically requires a high school diploma or its equivalent. Typically reports to supervisor and/or manager.
Qualifications
Medical terminology required; Working knowledge of computerized registration and billing systems; If multilingual, must demonstrate proficient oral and written skills in English and second language, and ability to effectively communicate and interface between patients and medical personnel.
Work Experience
Mandatory: Experience in appointment scheduling and computerized registration; Experience in busy office setting with demonstrated ability to prioritize medical emergencies and critical situations
Preferred: Minimum two (2) years experience in medical office or health care setting; Two (2) years of college course work; Experience in telephone triage; Knowledge of Medicare, Medi-Cal, CHDP, BCEDP, and OFP programs
Education
High school graduate or equivalent required.
Skills
Verbal and Written Communication; Active Listening; Reading Comprehension; Time Management; Critical Thinking; Social Perceptiveness; Management of Personnel Resources; Typing 45 wpm or more
Examples of Duties
* Ability to work with patients and families in multi cultural environment.
* Obtain customers' names, addresses, and billing information
* Verify customer information for correctness, checking it against previously obtained information as necessary
* Receive and forward customer complaints
* Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
* Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
* Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
* Receive payment and record receipts for services
* Collect payment for visit or arrange for billing
* Review Medi-cal to verify status as active
* Consult with patients regarding relevant social programs and assist with documentation for programs and sliding fee
Additional Responsibilities
* Accurate and timely completion of charge documents, billing forms, cash receipts, and daily logs.
* Ensures and maintains the accurate and complete filing and retrieval of charts and reports.
* Maintains a professional, neat, and well-organized work area, waiting area, and clinic environment.
* Provides information in a manner that is ethnically, culturally, and financially sensitive and age appropriate.
* If multilingual, provides language translation for non-English speaking patients in a manner that is accurate and medically competent.
* Answers, transfers, and manages incoming telephone calls. Assesses needs of each caller to determine appropriate handling or referral of call. Takes messages for clinic staff and providers, obtaining accurate and sufficient information, to facilitate efficient and timely communications. Utilizes telephone voice mail appropriately.
Travel Requirements
Occasionally may travel to other sites to attend meetings, training, or to cover other shifts.
Tools & Technology
Tools: Calculators or accessories; Photocopiers; Scanners; Faxing equipment; Computers and Keyboards; Telephones
Technology: Data software - NextGen; Microsoft Office programs; Electronic Mail - Microsoft Outlook
Knowledge
Clerical, Customer and Personal Service, English Language; Medical Terminology (helpful); HIPAA
Abilities
Oral Comprehension; Oral Expression; Written Comprehension; Written Expression; Problem Sensitivity; Deductive Reasoning; Inductive Reasoning; Near Vision; Speech Clarity; Selective Attention; Speech Recognition; Filing with low error rate
Work Activities
Communicating with Supervisors, Peers, or Subordinates; Interacting with Computers; Processing Information; Resolving Conflicts and Negotiating with Others; Updating and Using Relevant Knowledge; Getting Information; Organizing, Planning, and Prioritizing Work; Communicating with Persons Outside Organization; Establishing and Maintaining Interpersonal Relationships; Documenting/Recording Information
Work Styles
Integrity; Dependability; Attention to Detail; Social Orientation; Cooperation; Independence; Initiative; Self Control; Adaptability/Flexibility; Concern for Others; Stress Tolerance
Work Context
Physical Demands: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential function of the job, with or without accommodation. Prospective employees must complete a pre-employment medical exam (Occupational Group IV) which will measure the ability to:
* See well enough to read fine print and view a computer screen; speak and hear well enough to understand, respond, and communicate clearly in person and on the telephone; independent body mobility sufficient to stand, sit, walk, lift or move, stoop, and bend to access the work environment and a standard office environment; manual dexterity and sufficient use of hands, arms and shoulders to repetitively operate a keyboard and to write; and the ability to sit or walk for prolonged periods of time.
* Occasionally may be required to lift/move or assist in lifting/moving up to 50lbs.
* Reasonable accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
Work Environment: Generally a typical office environment.
Sales Customer Representative (Remote, No experience needed)
Customer care representative job in Folsom, CA
TrueVantage Solutions is redefining how individuals access smart, reliable financial solutions. We are a fast-growing organization seeking motivated Sales Customer Representatives who are driven, coachable, and ready to grow a high-earning career from home.
Why Work With Us?
High-Earning Potential - Uncapped commissions with top performers earning well above industry averages.
Work-From-Home Flexibility - Enjoy a fully remote schedule and the freedom to build your business from anywhere
Warm, Pre-Qualified Leads - No cold calling. We supply exclusive inbound leads ready for consultation.
Career Growth & Training - Professional development, sales coaching, and advanced digital tools provided.
Supportive, Collaborative Team Culture - Work with a team that shares winning strategies and celebrates your success.
Health & Wellness Options - Access to life insurance solutions and healthcare exchange plans.
What You'll Do (Key Responsibilities):
Conduct virtual consultations with warm leads to understand customer goals and financial needs.
Present customized life insurance, Indexed Universal Life (IUL), and annuity solutions.
Deliver clear, confident product education via Zoom, phone, or online presentations.
Provide high-quality customer service from first contact through implementation.
Use our CRM to manage your pipeline, track outreach, and maintain accurate client records.
Build long-term relationships with clients through trust, value, and exceptional service.
What We're Looking For (Qualifications):.
Strong communication, customer service, and virtual presentation skills.
Self-starter with a goal-oriented, entrepreneurial mindset.
Excellent time-management and the ability to work independently.
Passion for helping clients improve their financial futures.
Sales experience is a plus but not required - trainings provided.
Note:
This is a 1099 independent contractor role, giving you the freedom to run your business on your terms while still having full access to our training, mentorship, and lead system. Compensation is commission-only, but top performers consistently earn well above traditional salaried roles. If you want unlimited income potential and true flexibility, this structure is perfect for you.
Auto-ApplyCall Center Representative
Customer care representative job in Sacramento, CA
Job Description
Call Center Representative
Rose Remodeling is a home remodeling company serving the Sacramento, North Bay, and San Joaquin, CA areas. With decades of experience, the company delivers high-quality remodeling services completed by skilled professionals. Rose Remodeling takes pride in transforming spaces, combining craftsmanship with a client-focused approach. The team is dedicated to turning customers' home renovation visions into reality with efficiency and attention to detail.
Role Description
This is a part-time and full-time, on-site role for a Call Center Representative located in Elk Grove, CA. In this position, you will handle inbound and outbound customer calls, address inquiries, and provide information about the company's services. Key responsibilities include resolving customer issues, delivering excellent customer service, accurately recording interactions, and coordinating with other departments as needed to ensure customer satisfaction.
Qualifications
Strong customer service, customer satisfaction, and customer support skills
Excellent interpersonal skills and the ability to build rapport with customers
Proficiency in computer literacy, including familiarity with basic office software and customer management tools
Outstanding verbal and written communication abilities
Reliable, detail-oriented, and able to work in a fast-paced environment
Previous experience in a call center or customer service role is a plus
must have call center experience 2+ Years.
Pay is $19.00-$20.00 DOE plus generous commission structure.
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Customer Care Specialist
Customer care representative job in Rocklin, CA
About the role
As the first point of contact for our dentist and dental office clients, you will process orders via phone, ticketing system, and website. You'll quickly learn about our dental/medical device products to provide accurate answers and outstanding customer service. This B2B role takes pride in their work by delivering exceptional care to every customer.
We offer
Friendly and fun company culture!
Competitive salary based upon experience/education.
Full benefit package including Medical, Dental, Vision, and Life Insurance*
EAP (Employee Assistance Plan offering FREE mental health services).
2 weeks paid vacation per year - vacation accruals increase after the first year.
401(k) with company match*
9 Paid Holidays.
Wellness program and onsite personal trainer with lunch hour workouts available.
*A waiting period applies to some benefits.
Pay range is: 18.85- 23.56 to start.
What you'll do
Receives all customer calls and greets customers warmly, while listening to the problem or reason for calling to quickly reach a resolution.
Enter accurate and thorough notes from each call to ensure accurate metrics tracking.
Take payment information and other pertinent information such as addresses and phone numbers.
Refer clinical queries regarding procedural questions to a designated Scientific Advisor.
Assist with placement of orders, refunds, and/or exchanges through our eCommerce and ERP platforms.
Assist the sales team by capturing and maintaining detailed customer information in the CRM for new and established customers.
Monitors customer orders for on time or expedited delivery and advises shipping department of need-by dates.
Functions as the company gatekeeper, screens incoming calls before forwarding to others.
Accurately record feedback and perform product complaint investigations as needed.
Capture and communicate detailed information on overall customer satisfaction and feedback/complaints for the post market surveillance of products sold by Sprig.
Serves as the main facilitator for the processing of customer purchase orders and completion of all invoicing. Includes some basic accounts receivable and collections communications.
Collaborate with other departments as needed within the company.
Maintains proficiency with Company product knowledge and related dental products.
Has knowledge and understanding of all social media posts, communications, and the events calendar as it pertains to the department.
Expected Hours of Work: Operating hours are 7:00 a.m. to 5:00 p.m. There is an alternating work schedule to accommodate different time zones for customers nationwide and globally. Full time 40 hours/week, Monday-Friday, ONSITE. Hours of work may vary to accommodate different time zones.
Knowledge, Skills and Abilities Required
Problem Solving/Analysis/Critical Thinking
Courteous and efficient communication to process customer orders quickly and accurately
Positive, enthusiastic and “can-do” attitude. Independent worker and team collaborator.
Adaptable
Organized and detail oriented
Effective time management
Business Sense
Business writing skills
Customer/Client Focus
Results Driven
Exemplary Phone Etiquette & Skills
Technical Capacity. Proficient Computer navigation skills. Accurate keyboarding/typing skills.
Professional demeanor.
Qualifications
One to three years previous experience in a customer service environment.
Proficient computer skills (MS Office Suite, Outlook) required.
Required fluent English language skills - both written and verbal.
HS Diploma or GED.
Knowledge of product and/or willingness to learn.
Experience with CRM ticketing software preferred.
Experience with ERP ordering software preferred.
College education preferred.
Background in dental office environment preferred.
Call Center Representative
Customer care representative job in Sacramento, CA
We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
Responsibilities
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call centre team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
Requirements
High School Diploma or equivalent.
More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.
Call Center Representative
Customer care representative job in Sacramento, CA
Welcome to Visio Hype, where we turn your moments into unforgettable stories through the lens of creativity and passion!
At Visio Hype, we believe that every moment is a masterpiece waiting to be captured. We are not just a videography company; we are storytellers who specialize in transforming your special occasions into cinematic experiences that you'll cherish forever.
Job Description:
Visio Hype is seeking a highly motivated and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for our customers and will provide exceptional service in a fast-paced call center environment. Your main responsibilities will include resolving customer inquiries, providing product information, and managing customer accounts.
Responsibilities
Answer inbound calls and respond to customer inquiries promptly and professionally
Resolve customer issues and complaints in a timely manner, escalating as necessary
Provide accurate and complete information about our products and services
Update customer accounts with relevant information and maintain accurate records
Follow communication scripts and guidelines to ensure consistency in customer interactions
Identify and escalate priority issues to the appropriate department
Requirements
High school diploma or equivalent
Excellent communication skills, both written and verbal
Strong problem-solving abilities and attention to detail
Ability to work well under pressure
Proficient in the use of computers and call center software
Previous call center experience is preferred but not required
Ability to multitask and prioritize tasks effectively
Join the Visio Hype team and be part of an exciting and creative environment where your skills and talents can shine. Apply now to embark on a rewarding career in video production!