This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
As a Senior Customer Success Specialist GenAI within the AWS Specialists & Partners (ASP) Customer Success Center of Excellence org, you will drive enterprise adoption and measurable customer business value realization for AWS generative AI services by developing and executing comprehensive customer success strategies. You will architect the frameworks, programs, and playbooks that enable AWS teams and partners to unlock value for customers through optimal adoption of AWS generative AI services. This role combines strategic thinking with operational excellence and generative AI focused technical aptitude to create repeatable, scalable mechanisms, and assets, that transform how AWS and our partners deliver customer success.
You will maintain an in-depth knowledge of AWS's Generative AI services and relevant cross-functional areas to build strong relationships with field teams, and customers. By driving the adoption of Generative AI technologies, you will play a pivotal role in propelling AWS's revenue growth while helping customers stay ahead of the curve in a rapidly evolving technological landscape. You exercise learn & be curious to articulate AWS' Gen AI strategy and the services we offer to accelerate adoption. You conduct compelling executive conversations on the transformational possibilities of generative AI and data, while also being capable of helping our customers navigate which features to apply for their use-cases. You can describe the "why" and "what" of generative AI use case and technical solutions at a 200-level, with the detailed "how" being provided by solution architects.
IMPORTANT NOTE: This role requires specific experience leading organizational AI transformation. While valuable, experience as an AI practitioner (e.g., data scientist, ML engineer, AI researcher) without transformation leadership experience does not meet the requirements for this position.
Key job responsibilities
Strategic customer engagement:
- Develop and execute customized success plans with customer's enterprise adoption strategy and business goals for respective service domain.
- Develop and scale customer success programs through respective service domain teams and partner success team.
- Engage with customer employee personas to understand their unique needs and challenges; design and deliver tailored technical workshops and enablement programs to accelerate adoption.
- Orchestrate executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs.
Adoption program development:
- As an adoption expert, create and maintain best practices documentation, implementation guides, and training materials to be applied across multiple service domains.
- Track and analyze adoption metrics to measure effectiveness and identify areas for improvement.
- Develop governance frameworks for sustainable adoption at scale across domains.
Customer success management:
- Monitor customer health dashboards and proactively address potential risks or adoption barriers to customer business value realization.
- Drive customer advocacy through success story documentation and advocacy program participation.
Product feedback loop:
- Collect and communicate customer feedback, insights, and requirements to Go-To-Market teams.
- Analyze trends in customer requests and pain points to identify potential product improvements.
About the team
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- Bachelor's degree in mathematics, engineering, statistics, computer science or a related field, or experience as a product manager or owner
- 5+ years of working with Data & AI related technologies, including, but not limited to, AI/ML, GenAI, Analytics, Database, and/or Storage experience
- Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- Travel up to 15% of the time
- 6+ years in the technology industry focused on customer success or in go-to-market roles, or management consulting serving high-tech clients on go-to-market topics
- Understanding of the Software Development Life Cycle
Preferred Qualifications
- Master's degree, or a PhD and experience building machine learning models or developing algorithms for business application
- Experience in AWS cloud computing or SaaS, ideal if experience is in GenAI/AI.
- Effective at communicating complex technological solutions to diverse audiences and building strong internal and external brand presence.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.
$31k-47k yearly est. 2d ago
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Sr. Legislative Representative
Air Line Pilots Association
Customer care representative job in Washington, DC
Sr. Legislative Representative The Air Line Pilots Association, International (ALPA), the largest airline pilot union in the world and the largest non-governmental aviation safety organization in the world seeks a Sr. Legislative Representative for o Representative, Transportation, Business Services, Policy, Benefits, Government, Aviation
$66k-151k yearly est. 2d ago
Associate, Ballpark Experience (Limited Term)
AEG 4.6
Customer care representative job in Washington, DC
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Summary: The Washington Nationals are seeking individuals who have a passion for serving others and are committed to excellence. Our mission is to create exceptional and memorable experiences for our guests. As a team member, you will develop your customer service and leadership skills while serving stadium guests at Nationals Park. The Washington Nationals are currently seeking two Ballpark Experience Associates for the 2026 season. The primary responsibilities will be to assist with the day-to-day operations of the Ballpark Experience department. This program will provide associates with an opportunity to gain valuable experience in fan experience and ballpark operations with a professional baseball organization. This is a part-time position with an expected commitment of 25 hours per week. Day to day leadership is provided by the Senior Manager, Ballpark Experience. The two open positions limited terms are:
One (1) Associate Position running from February - November of 2026.
One (1) Associate Position running from March - October of 2026.
Essential Duties and Responsibilities:
Assist with the execution of the TEAM Service Program including gameday staff training and the rewards & recognition program
Assist Coordinator, Ballpark Experience with all inbound customer support emails including categorizing and sorting, responding to customer questions and concerns; dispatching emails to other departments when appropriate in order to resolve all customer issues
Serve as key representative for Guest Support phone line; provide customer service and friendly assistance in helping guests with their inquiries, work collaboratively with and direct calls to appropriate departments when needed
With direction of Senior Manager, Ballpark Experience, evaluate all guest feedback to document trends and identify areas for improvement in the stadium experience
Support Ballpark Experience team with review and follow up of VoC (Voice of Consumer) survey results
Track, record and respond to fan mail and Fan Pack requests
Provide operational support in game at Hospitality Hub to assist GE representatives with first game certificates, birthday pins, MLB Passport books, and providing assistance to guests; assist with Ballpark Experience driven activations including "How Can I Help" signs and other in-park opportunities for experience enhancement
Assist with other gameday operational elements when necessary, including gate giveaways, Kids Run the Bases, postgame concerts, etc.
Act as department representative in stadium command center during games and other ballpark events; monitor and respond to all guest inquiries in real time; collaborate with other representatives to quickly and effectively resolve issues
Assist with the research and implementation of new technologies that enhance the ballpark experience
Review audit reports and conduct assessments on existing ballpark experience and identify ways to enhance it; work with associate to present recommendations to executive team and implement changes
Perform ballpark checks and audits as required
General clerical office duties, data entry, and perform other duties as assigned
Minimum Education and Experience Requirements
Currently enrolled as an undergraduate or graduate student at an accredited college or university or is a recent graduate (within 12 months of application date)
Available for the entire term of the internship: (1) Full Year Associate: February- November, (1) Season Associate: March- October
Knowledge, Skills, and Abilities necessary to perform essential functions
Must be team-orientated, and able to work well in team environment
Attention to detail including excellent time management and organizational skills
Highly proficient in the following software programs: (Word, /Excel/PowerPoint, databases)
Strong communication skills as well as very strong interpersonal skills for guest feedback and inquiry responses
High degree of emotional intelligence and ability to communicate professionally with others in a high stress environment
Equipped to handle customer conflicts with diplomacy; ability to use resources to find resolutions to guest issues
Ability to prioritize appropriately and work on multiple simultaneous projects
Strong work ethic and passion to build a career in professional sports
Present self in professional manner, and show ability to interact with all levels of the organization
Ability to multi-task and function under stressful conditions
Display high level of integrity, positivity, and accountability in all aspects of the job
Uphold Core Values: Innovation, Integrity, and Teamwork. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction - Together.
Physical/Environmental Requirements
Office: Working conditions are normal for an office environment. Work to require weekend and/or evening work
Must be able to work 80% of the game days at Nationals Park during the season
Game day: Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights. Employees will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.
Compensation:
The projected wage rate for this position is $17.95 per hour.
Equal Opportunity Employer:
The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$18 hourly 2d ago
IAD Customer Service Baggage Drop Agent
ABM Industries 4.2
Customer care representative job in Washington, DC
**Title:** IAD Customer Service - Baggage Drop Agent - Vendor Behind Counter (VBC)
**Pay Rate:** 18.13 per hour
**Job Classification:** Full-Time, Non-Exempt
**Shift:** Your **work schedule (shift)** will depend on what the company needs and which shifts are available when you finish onboarding.
+ 04:00 AM - 12:30 PM
+ 05:00 AM - 13:30 PM
The **Customer Service - Baggage Drop Agent also known as Vendor Behind Counter (VBC)** assists airline passengers by verifying government-issued identification, issuing passenger baggage tags, and moving such baggage to the client conveyor belt system.
**Basic Qualifications:**
- Must be 18 years of age or older
- No high school diploma, GED, or college degree required
**Preferred Qualifications:**
- One (1) year of customer service or similar work experience preferred
**Specific Duties/Essential Job Functions** : (Other duties may be assigned)
+ Meet and greet airline customers in a positive and friendly manner.
+ Move stanchions for optimal line queue management.
+ Verify government-issued photo identification and /or authorization to ensure only authorized access to the concourse.
+ Issue customer baggage tags and place such tags on checked baggage.
+ Move tagged baggage to the client conveyor belt system.
+ Comply with all safety, security, compliance, and quality standards and employees must also adhere to all hazardous materials handling requirements.
+ Maintain a clean and safe work area at all times.
+ Miscellaneous duties as assigned.
**Physical Demands:**
+ The individual may be required to stand and walk for 2/3 or more of the work shift.
+ Individuals may be required to talk, hear, and use hands to handle or feel, for 2/3 or more of the work shift.
+ Individuals may be required to periodically lift 75 pounds or more for up to 2/3 of the work shift
**Work Environment:**
+ The work environment has a moderate noise level.
**Language Skills:**
+ Ability to communicate effectively in the English language.
+ Ability to read and interpret documents such as government-issued identification items, safety rules, operating and procedure manuals, and employee handbooks.
+ Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
**Math Skills:**
+ Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal
**Reasoning Ability** :
+ Ability to apply common sense understanding in order to carry out instructions furnished in written, oral, or diagram form.
+ Ability to deal with problems involving several concrete variables in standardized situations.
**General Company Requirements:**
+ Employees must comply with the Company's uniform and grooming standards and must wear his or her SIDA badge/Airport ID at all times.
+ Employees must comply with all guidelines and policies set forth in ABM Aviation's Employee Handbook. These policies include, but are not limited to, the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy
**Experience:**
+ Previous airport, baggage handling, warehouse, or porter experience preferred.
**Overall:**
+ Must be 18 years of age or older.
+ Must be willing to work on assigned schedule, which includes weekends.
+ Must meet all requirements to receive required airport SIDA badge, and Customs Seal (if applicable), including successful completion of a background check and ten-year work history.
**MUST have** the following three documents with yo for the SIDA Badge Application CBP purposes in case we move you forward for the next steps:
+ SSN
+ **Identification with Current Address (Choose one)****
+ State ID
+ Driver's License
+ **Citizenship Verification (Choose one)****
+ **US Citizens:** US Passport or US Birth Certificate/Naturalization
+ **Foreign Nationals:** Green Card or Employment Authorization Document (EAD)
+ EAD Categories ineligible for SIDA security clearance: A10, A11, C08, C10 (see recruiter for more information)
ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members (******************************************************************************************************************** | (Programa de Beneficios de ABM)
REQNUMBER: 141576
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
$29k-37k yearly est. 3d ago
Customer Relations Associate Part-Time
Levine Music 4.2
Customer care representative job in Washington, DC
Levine Music - Part-Time Customer Relations Associate
Levine Music is a welcoming community where children and adults find lifelong inspiration and joy through learning, performing, listening to, and participating with others in music. Levine's core values - excellence and opportunity - infuse everything we do. Our distinguished faculty offers a broad and well‑rounded curriculum that provides a strong musical foundation for students of different ages, abilities, and interests. We strive to make Levine's education available to everyone. Hundreds of students receive substantial scholarship assistance; many more receive free instruction through fully funded, in‑school programs.
Position Summary
Primary responsibilities include all aspects of administration, communication, and customer service with customers and employees.
Duties and Responsibilities, not limited to the following:
Campus Support
Perform front desk responsibilities
Answer phones and provide information to the public regarding Levine
Maintain essential knowledge of programs and events featured on the Levine website
Check voicemail and return calls
Maintain room reservation schedule
Provide campus faculty support: maintain phone lists, place piano tuning requests, update mailboxes, assist with event set-ups when needed
Provide administrative support for technology questions
Coordinate with day, weekend, and part‑time front desk staff to ensure substitute coverage for vacation, sick days, and vacancies
Event Management
Set up, attend, and assist at concerts, student recitals, and special events
Organize site support (equipment, warm‑up rooms, etc.) for scheduled events such as studio recitals, master classes, lectures, and jams
Create programs for student recitals
Assist with campus events and programs on assigned evenings and weekends
Part-Time Work Schedule
• Mondays: 3:00 PM - 9:00 PM
• Fridays: 1:00 PM - 9:00 PM
• Sundays at Silver Spring: 9:00 AM - 1 PM
Weekends: Extra staffing opportunities available; average of 12+ hours per month
Qualifications
Pleasant and professional phone manner and demeanor
Excellent interpersonal and customer service skills
Previous customer service experience
Strong computer skills, including Microsoft Word, Excel, Outlook, and database management
Understanding of office practices with the ability to multitask
Willingness to work in a team environment
Hourly Rate
$17.95
Equal Opportunity Statement
Levine Music is an Equal Opportunity Employer. Levine Music's employment policy is committed to anti-discrimination of employees or applicants based on sex, gender identity or expression, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, age, or any other characteristic protected by law concerning any employment practices.
$18 hourly 4d ago
Customer Service Representative
Arata Expositions 4.1
Customer care representative job in Gaithersburg, MD
We are seeking a Customer Service Representative to join our team! You will perform clerical and administrative functions in order to drive company success. Responsibilities:
Draft correspondences and other formal documents
Plan and schedule events
Assist onsite at Tradeshows and Conferences
Answer inbound telephone calls
Develop and implement organized filing systems
Perform all other office tasks
Qualifications:
Ability to prioritize and multitask
Excellent written and verbal communication skills
Strong attention to detail
Strong organizational skills
Proficiency in Microsoft Office
Requirements
Must be available to travel
Must be available to work occasional weekends/evenings
Must have a driver's license and car
Must be available to work overtime
$29k-35k yearly est. 2d ago
Field Customer Service Rep
Bradyplus
Customer care representative job in Upper Marlboro, MD
Field Service Rep We are in search of a Field Service Representative who works with customers in the multi-family housing industry to provide operational solutions for their maintenance supply needs. The FSR supports inventory management, placing orders, product consultation and problem solving. He or she will serve as the customer's primary operational contact and will ensure complete satisfaction with deliveries, products, and services.
Responsibilities Include:
Provide stellar customer service as the primary contact for the inventory and service needs of Onsite Properties customers (property
managers, service managers, engineers, etc.)
Travel daily throughout MD, DC, and VA to assigned customer locations.
Manage inventory levels at customers' shops including cycle-counting inventory, and either ordering product from Daycon Products or T2
vendor as required to bring inventories back in line or placing 'pick-up' orders to fix any overstock positions or incorrect product.
Provide order information in a timely fashion, to allow the highest level of coordination with the Daycon distribution team.
Support with ensuring timely and accurate deliveries.
Execute the Onsite Properties script to include review of seasonal items, review of special projects and special orders; Partner with Outside
Sales as needed to ensure alignment and opportunities for account growth.
Work with Onsite Properties detailer team to set up new client shops as required.
Partner with Daycon Procurement team to ensure the accuracy of stocking positions on hardware.
Maintain and update the accuracy of onsite labels.
Provide reports and information as requested in a timely manner.
Provide ongoing feedback to Daycon/Onsite leadership regarding customer trends or process improvement.
The Ideal Candidate Will Have:
1-3 years of experience with trade work, such as plumbing, electrical, HVAC
Ability to professionally engage with customers in the field and by phone.
Willingness to spend the majority of your workday with local travel throughout MD, DC and VA
Computer proficiency includes Outlook, Word, and basic Excel.
Keen attention to detail and organizational skills
Basic math skills - multiplication, division, fractions
Effective oral and written communication skills
Ability to work independently and as a team.
A valid Driver's License and safe driving history
Frequent sitting, standing, and walking.
Occasional lifting of up to 50lbs, rare push/pull of up to 75lbs. stand
Compensation & Benefits
The pay range for this role is $50,000-$55,000/year. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.
About BradyPLUS:
BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at ***************** .
BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.
$50k-55k yearly 2d ago
Member Retention Specialist
The Ford Agency
Customer care representative job in Washington, DC
The Ford Agency is currently seeking a Member Retention Specialist to join the team-oriented membership department of a higher education association. The successful candidate will build relationships with members, and analyze data to develop member retention and engagement strategies for the short and long term. This is a great opportunity for someone who has solid experience in membership engagement in the higher education space and is looking to take on a strategic role.
Responsibilities Include:
Build strong relationships with members both individual and institutional
Communicate regularly with members; informing them of benefits, daily activities, and answer their inquiries
Implement strategic retention and outreach
Develop and distribute member newsletter alongside leadership and communications teams
Create member recognition programs and other initiatives for member engagement
Analyze data and other metrics to improve member retention
Collaborate with leadership on annual reports, and board materials related to membership trends
Qualifications Include:
Bachelor's Degree
3+ years professional experience in membership engagement, customer relations, or similar field
Experience in higher education and associations required
Experience with Salesforce or other CRM required
Superb written and verbal communication skills
Excellent time-management
Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.
The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.
To see more positions available through The Ford Agency, please check out our website at ********************
$34k-48k yearly est. 4d ago
Customer Service Tax Specialist
Office of The Chief Financial Officer
Customer care representative job in Washington, DC
Government of the District of Columbia Office of the Chief Financial Officer (OCFO) Customer Service Tax Specialist $51,456.00 - $80,032.00 The Office of the Chief Financial Officer (OCFO), whose mission is to enhance the fiscal and financial stability, accountability and integrity of the Government of the District of Columbia, is in search of a Customer Service Tax Specialist. This position is located in the Office of the Chief Financial Officer (OCFO), Office of Tax and Revenue (OTR), Customer Service Administration (CSA).
Duties include, but are limited to:
Assisting individual, business, and real property taxpayers via face-to-face, e-mail, written correspondence, fax, chat, and telephone
Analyzing, determining, and resolving tax processing problems and responding to taxpayer inquiries ranging from tax delinquency to providing general tax return preparation information.
Performing other related duties as assigned
Minimum Qualifications:
For the DS-7 level: A bachelor's degree* or two (2) years of general work experience performing related duties and responsibilities such as: providing prompt and courteous customer service to external and internal customers in a high-volume, fast-paced environment. Qualified candidates must also possess a working knowledge of Microsoft Office suite (i.e., Outlook, Word, Excel) good listening, multi-tasking, attention to detail and documentation skills. Incumbent must possess excellent written and verbal communication skills.
For the DS-9 level: In addition to the DS-7 level general work experience qualifications, an additional one (1) year of experience performing duties related to investigating and resolving tax processing discrepancies; assembling and reviewing tax transactions to make recommendations and account adjustments; and providing general information to taxpayers.
*If qualifying based on education, applicants must submit an official transcript that verifies a Bachelor's degree. If applicable, your application package must include a U.S. evaluation of all foreign transcripts. Acceptable foreign credential equivalency reports must be provided by organizations that have current membership with the National Association of Credential Evaluation Services NACES) or the Association of International Credential Evaluators (AICE).
Must be flexible to work an 8-hour shift, Monday - Friday, between the hours of 7:00 a.m. to 7:00 p.m. (First 6 weeks of training hours are 8:30 a.m. to 5:00 p.m.)
For initial review submit your resume to the Office of the Chief Financial Officer, Office of Human Resources, located at 1101 4th Street, SW, Suite W220, Washington, DC 20024.
To complete an application or for additional details related to this vacancy, please visit careers/dc and reference announcement number: 25-AD-OTR-0012.
The OCFO offers a competitive salary and benefits package including medical, dental, retirement, and educational assistance.
The Office of the Chief Financial Officer is an EQUAL OPPORTUNITY EMPLOYER
$51.5k-80k yearly 3d ago
Customer Service Representative
Carroll Independent Fuel Company 4.1
Customer care representative job in Annapolis, MD
The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The CSR works to support store management and facilitate the completion of all store level tasks. The CSR completes a wide variety of tasks related to store operations including, but not limited to: food preparation, cash handling responsibilities, customer service, general cleaning and any other needed functions required by store management.
Principal Duties and Responsibilities:
Provide superior customer service to all customers: greeting, assisting, suggest selling and thanking each customer.
Respond to all customer requests in a timely manner.
Support and follow all safety and security initiatives.
Ensure proper cash handling with the operations of the POS and cash bank procedures.
Adhere to all store operations procedures, policies and guidelines.
Properly execute up-selling initiatives and provide a value to the customer.
Follow all daily operating procedures to ensure store is clean, organized and well-kept to ensure a positive customer experience.
Replenish product and supplies, while keeping the store in the highest quality stocked position at all times.
Effectively communicate with store management and team members.
Complete all tasks assigned by store management including the completion of all mandatory training within the timeline established by management.
Adhere to all Food Service Program procedures, standards and sanitation requirements.
#cashier#retailjobs#ind HM
Minimum Knowledge, Skills and Abilities:
Must be at least 16 years old
Strong focus on customer service and working with people
Strong commitment to teamwork
Strong communication skills, including the ability to professionally communicate verbally to customers
Ethical, honest, trustworthy, respectful, compassionate, supportive and patient
Flexible and adaptable to change
Ability to handle difficult situations professionally
Ability to lift up to 50 lbs.
Reliable transportation
Ability to work all shifts, weekends and holidays as needed by the business, as well as work the site alone, as required.
Working Conditions:
Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or dealing products.
Spends the majority of the shift standing with frequent bending and lifting.
In inclement weather conditions, employees may be expected to assist with efforts to maintain full store operations
$33k-39k yearly est. 2d ago
Member Services Representative
Bank-Fund Staff FCU 4.7
Customer care representative job in Washington, DC
About BankFund: BankFund Credit Union is a full-service financial cooperative that was organized and chartered in 1947 as a convenient place for employees of the World Bank Group and International Monetary Fund and their families to save and to obtain credit. Located in Washington, DC, BankFund maintains three full-service branches downtown with our headquarters located near Farragut West metro station. This position is classified as a full-time on-site role which means that on-site work will be expected for each scheduled workday.
Summary:
Provides in-person service to members, including opening accounts, performing account transactions, providing information on products and services, resolving account problems, providing ancillary services and recommending appropriate products and services. Runs a teller window or assists in branch settlement, as needed.
Responsibilities:
Opens new accounts and/or new services, assisting members in completing and signing the necessary documents to open new accounts or related products. Receives initial deposit and ensures new accounts are properly processed. Operates within accuracy, policy and procedural guidelines. Develops proficiency in tasks related to branch operations and participates in branch meetings.
Resolves routine problems for members pertaining to products and services provided by the Credit Union. Serves as a liaison between the member and the Credit Union, ensuring members are served in a timely and complete manner. Collects pertinent data, finds out the answers and reports findings to the inquiring party. Refers members to a supervisor, manager or director if unable to solve the problem or provided requested information.
Achieves individual sales goals and sets an example in the area of sales for the Account service Representatives to follow. Creates and maintains a Sales PACT Culture by cross-selling to enhance and secure customer relationships. Uses needs-based selling to meet members' financial objectives and refers sales opportunities to other departments, when appropriate.
Summarizes and documents all member interactions in the Customer Relationship Management (CRM) system and handles all documents in accordance with Credit Union procedures.
Issues new plastic cards to members following all procedures for each type of card. Initiates investigation of lost/stolen ATM, credit, or check card from members and refers to appropriate department for completion.
Must ensure all BSA training is updated and in compliance with all NCUA regulations.
On a rotational or as needed basis, serves as the initial point of contact on the Branch Information Desk, assisting members and/or directing them to other individuals, as appropriate.
Participates in outbound Relationship Calling and identifies and refers sales opportunities to other departments, when appropriate.
Assists with branch promotions. Maintains supplies and promotional materials, ensuring display racks are adequately stocked with the most current brochures, bulletins and newsletters. Participates in branch meetings.
Provides notary services and directs members to authorized staff for signature guarantee.
Generates letters and miscellaneous communications as needed.
Participate in annual Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) training and demonstrate knowledge and understanding of the BSA and OFAC, including the immediate reporting of unusual or suspicious activity to the Risk Management Department. Undertake additional training specific to daily responsibilities and as required to ensure continued compliance with all applicable regulations.
Ensure the Credit Union's safe harbor protections as allowed by the BSA. Understand that if confronted with knowledge of existence of a Suspicious Activity Report (SAR), an obligation exists to preserve the confidentiality of that SAR, as well as any information that may reveal the existence of a SAR. Maintain awareness of, and immediately report to the Compliance Officer, any unauthorized disclosure of a SAR, or unauthorized disclosure of information related to a SAR. Understand that failure to do so is a violation of federal law and may lead to both civil and criminal penalties for SAR disclosure violations.
Successfully participate in annual Information Security refresher training. Comply with the Information Security Policy, including the immediate reporting of unusual or suspicious activity to management and the Information Security Officer. Follow all procedures to protect company computers from viruses, and to maintain the security and confidentiality of Credit Union data.
Adheres to Service PACT philosophy and standards, including standing while serving members at the Information and or Resource Center or by walking the branch floor.
Runs a teller window or assists with branch settlements, as requested.
Performs other work-related duties as assigned by the Manager and or Assistant Branch Manager.
Requirements
Minimum Qualifications or Knowledge, Skills and Abilities Required
Education:
College Degree in related field or equivalent combination of Education and Experience and or sales experience preferred.
Without college degree: one year teller experience or 2 years customer service/sales.
Additional Qualifications:
Strong problem-solving abilities with the ability to think independently.
Excellent Customer Service and Communications Skills
Aptitude for working with numbers
Problem solving ability
Basic knowledge of personal computers and related office software.
Ability to work flexible schedule as required.
For internal purposes, this position is graded as NE-6.
The anticipated annualized base salary range for this position is $50,000 to $62,000. Final base salary for this role will be based on the individual's job-related experience, skillset, training, certifications and market demands. The benefits available for this full-time position include but are not limited to: medical, dental, and vision insurance, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and paid time off, including paid parental leave benefits. In addition to base compensation salary, this role position is eligible for an annual incentive plan.
$50k-62k yearly 2d ago
Customer Service Coordinator (3rd Shift)
CBRE Group, Inc. 4.5
Customer care representative job in Annapolis, MD
Customer Service Coordinator (3rd Shift) Job ID 252155 Posted 15-Dec-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service, Facilities Management Location(s) Remote - US - Remote - US - United States of America - - Abou Customer Service Coordinator, Customer Service, 3rd Shift, Coordinator, Retail, Property Management
$32k-43k yearly est. 2d ago
Office Service Representative II
Canon USA & Affiliates 4.6
Customer care representative job in Washington, DC
Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned.
**Responsibilities**
**CUSTOMER SERVICE**
· Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships
**MAIL/PACKAGES/POUCHES**
· Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
· Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
· Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames
· Log outgoing and incoming items as required and review for accuracy/completeness
**SUPPLIES/COPYING/FAXING/ADMINISTRATION**
· Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)
· Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc
· Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs
· May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings
· Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, input facsimile data into computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary
· Prepare monthly production and volume reports in order to measure productivity and prepare billing charges
· Performs other administrative duties from inserting, copying and photocopying to faxing as needed
**May possibly perform any of the following functions at the direction of the Site Manager:**
· Set up and maintain client's kitchen areas and conference rooms, order food and make coffee
· Provide reception work such as answering telephones, taking messages and greeting visitors
· Move boxes, supplies or furniture; replace light bulbs
· Document scanning
· Prepare outgoing items for shipping
· Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site
· Additional duties as assigned
**Qualifications**
+ High school Diploma or equivalent
+ 2-5 years' experience working in a mailroom or professional office environment
+ Knowledge of metering, weighting, logging and other shipping procedures
+ Proficiency in computer skills preferred
+ Ability to perform routine and some complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.)
+ Excellent customer service, professional attitude and appearance are a must
+ Ability to work overtime & meet deadlines
**PHYSICAL DEMANDS**
+ Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking.
+ May regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbs
+ May occasionally lift up to 50 lbs
+ Frequent use of hand and foot controls
+ May occasionally need to climb stairs
**What We Offer:**
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!
**_Come Join Our Team!_**
**Job Locations** _US-DC-WASHINGTON_
**Posted Date** _2 days ago_ _(1/5/2026 1:34 PM)_
**_Requisition ID_** _2025-20549_ **_\# of Openings_** _1_ **_Category (Portal Searching)_** _Customer Service/Support_ **_Position Type (Portal Searching)_** _Regular Full-Time_ **_Fixed Salary_** _USD $19.82/Hr._
Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon's Pay Transparency Statement.
Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at accommodationrequest@cusa.canon.com.
$19.8 hourly 2d ago
Client Service Representative - Floater (Glen Burnie Branch)
Atlantic Union Bank 4.3
Customer care representative job in Glen Burnie, MD
Represent the Bank to clients, prospects and guests in person, by telephone or by email in a courteous, professional manner. Greet and provide exceptional service in person and by telephone/email. Provide accurate information regarding Bank services, Client Service, Floater, Representative, Service, Retail, Business, Client
$32k-43k yearly est. 4d ago
Customer Service Representative
Caliber Collision Repair Services 3.7
Customer care representative job in Upper Marlboro, MD
Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monito Customer Service Representative, Customer Service, Representative, Retail, Service
$28k-36k yearly est. 2d ago
Customer Service Representative
Capital Bank Md 4.3
Customer care representative job in Rockville, MD
About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.
Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.
Position Purpose
Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations. Ensure a high level of customer satisfaction through the delivery of superior service. Conduct all tasks following established bank policies and procedures.
Identify opportunities to cross-sell additional products and services to existing customers. Working in partnership with Relationship Managers, Commercial Lenders, and Treasury Management Specialists, assist customers with the establishment of new deposit accounts and ancillary deposit services. Actively support all marketing campaigns. Participate in outbound calling activities.
Position Responsibilities
Responsible for performing tasks directly related to servicing deposit accounts which include but are not limited to processing financial transactions, opening new accounts, processing changes to existing accounts, and conducting research to resolve problem situations.
Ensure a high level of customer satisfaction through the delivery of superior service.
Conduct all tasks following established bank policies and procedures.
Identify opportunities to cross-sell additional products and services to existing customers.
Working in partnership with Relationship Managers, Commercial Lenders, and Treasury Management Specialists, assist customers with the establishment of new deposit accounts and ancillary deposit services.
Actively support all marketing campaigns.
Participate in outbound calling activities.
Minimum Education and Experience
One year of college education or equivalent work experience
One year of experience in a cash handling position; preferably as a Teller in a Bank or Credit Union
Detail oriented
Commitment to the delivery of superior customer service
Ability to work successfully with a wide variety of people in a team environment
Ability to solve problems and use sound judgement
Strong interest in building a career in the Financial Services Industry
Willingness to work at other locations when necessary
Technical Knowledge and Skills
Microsoft office software suite (Word and Excel)
Excellent oral and written communication skills.
Compensation
Base Salary Range: $18.39 - $24.03 hourly. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, geographic location, and ability to meet qualifications within the job description.
Additional Compensation: This role will include a yearly annual target bonus based on individual performance
Working Arrangements
This role is expected to work in office Monday through Friday at assigned work location.
Why Join Us?
Join a growing company with a culture that fosters an entrepreneurial spirit
Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more!
Company Contributions to your 401k - Regardless of your contribution
Employee Perks: Employee Recognition Program, Commuter Benefits, Employee Banking Discounts and much more!
Generous Paid Time Off and Paid Holidays.
Supporting Businesses. Helping People. Strengthening Communities.
Capital Bank, N.A. is an Affirmative Action, E-Verify, and Equal Opportunity Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$18.4-24 hourly 5d ago
Customer Service Representative- Waldorf Rte. 5 - Waldorf, MD
Wesbanco Bank Inc. 4.3
Customer care representative job in Waldorf, MD
Back Customer Service Representative- Waldorf Rte. 5 #61-8681 Waldorf, Maryland, United States Apply X Facebook LinkedIn Email Copy Location
This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Waldorf Rte. 5 Banking Center.
Market Mid-Atlantic Work Hours per Week 40 Requirements
High school diploma or GED required.
Banking, cash handling, sales, and customer service experience preferred.
Job Description
Summary:
Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. Customer Service Advisor's (CSA) are charged with providing excellent customer service while identifying sales opportunities and performing account transactions. CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as needed. The CSA is responsible for consumer and business relationship building efforts and focusing on daily sales initiatives. From an operational standpoint, the CSA is responsible to comply with all established Bank policies, procedures, and security measures. Responsibilities include operating as a CSR and/or providing necessary additional support of the banking center's sales and operational objectives as assigned.
Essential Functions:
Excellent Customer Service
Operational and Security Proficiency
Identify referral opportunities
Relationship building
Cross-selling of Bank's products and services
Business development (inside and outside)
Essential Duties and Responsibilities:
Personally models the standards of the Bank's Mission, Vision, and Pledge.
Required to effectively assess the financial needs of Banking Center clients and make an appropriate recommendation to fulfill the needs of the client.
Accepts and accurately processes all financial service transactions.
Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.
Complies and operates within security and audit procedures.
Consistently meets and exceeds defined sales goals for loans, deposits, partner referrals and profitability.
Promotes the sales culture within the banking center by demonstrating strong ability to sell and successfully promote the Bank's products and services in order to reach individual and team sales goals.
Communicates and partners effectively with branch staff and peers to promote team environment to ensure goals are met.
Continually monitors performance against the banking center goals by adjusting individual goals and initiating sales promotions as needed to meet those goals.
Executes consistent, outbound calling activities inside the banking center by utilizing customer lists. Promotes bank products consistently and makes appropriate business line referrals as defined by location goals.
Educates bank team on uncovering opportunities to help advance financial wellness of customers.
Sets priorities and follows through on the implementation of the defined sales and service activities.
Promotes company products and services in the community to assist in the continuing growth of the Bank.
Supports proper functioning of all day-to-day operations including, but not limited to: customer service, open and close procedures, support of daily vault duties, comply to the control of cash levels, and adhere to the adequate supply of inventory, audit and compliance requirements.
Actively participates in regular sales and staff meetings.
Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems/issues.
Builds successful working relationships with internal business partners seeking constructive peer feedback when appropriate.
Demonstrates sound judgment and decision making and by following established guidelines and procedures while utilizing appropriate resources for assistance when needed.
Maintains prescribed security controls to protect self and the banking center against criminal and fraudulent operations and unnecessary risks or exposures.
Maintains a position of trust and responsibility by keeping all sensitive information and customer business confidential and in a secured location.
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
Cross trained and expected to assist with operational duties.
Other Skills and Requirements:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Must be willing to register and maintain registry with the Nationwide Mortgage Licensing System and Registry (NMLS), to comply with the S.A.F.E. Act Requirements.
Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.
Strong consumer lending skills are preferred with a solid understanding of consumer lending products.
Ability to generate new financial relationships through outbound calling, internal business development and building a loyal customer base.
Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing.
Must have strong product knowledge for the level of selling and successfully promoting bank products expected with position.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Sound mathematical and analytical skills preferred.
Must have excellent organizational skills and the ability to multi-task and to be flexible.
Ability to lift and carry up to 25 lbs.
Must be available to work all hours of operations.
Additional Information:
The wage range for the Customer Service Representative position is $17.00 - $20.50 per hour and eligible for approved overtime and referral incentives. The position includes 17 days of PTO (Paid Time Off) and 5 days of STD (Short Term Disability) and 11 annual paid holidays.
WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match.
Full-Time/Part-Time Full-time Area of Interest Retail Services All Locations Waldorf, Maryland, United States
$17-20.5 hourly 3d ago
Customer Service Coordinator
CBRE Group, Inc. 4.5
Customer care representative job in Annapolis, MD
Customer Service Coordinator Job ID 252756 Posted 23-Dec-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service Location(s) Columbus - Ohio - United States of America, Remote - US - Remote - US - United States of America Customer Service, Customer Service Coordinator, Coordinator, Retail, Property Management, Service
$32k-43k yearly est. 2d ago
Client Service Representative - Floater (Glen Burnie Branch)
Atlantic Union Bank 4.3
Customer care representative job in Glen Burnie, MD
The position is an all-encompassing role which requires the teammate to deliver best in class client experience, sales/service solutions, as well as handle teller transactions. The Client Services Representative creates a positive client relationship by effectively communicating a clear understanding of the benefits of Atlantic Union Bank's products and services.
Position Accountabilities
Represent the Bank to clients, prospects and guests in person, by telephone or by email in a courteous, professional manner.
Greet and provide exceptional service in person and by telephone/email.
Provide accurate information regarding Bank services, products, policies and procedures.
Open new Business and Consumer accounts and provide information to new and prospective clients by explaining and cross-selling Bank products and services.
Partner with other lines of business to identify/refer client needs (e.g., Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, Treasury Management)
Complete forms and other required documents and follow Bank policies and procedures.
Process transactions in person and via telephone/email to include loan payments, account transfers, and address changes.
Perform all duties of a Teller to include:
Provide excellent client experience
Perform basic client and cash transactions
Balance cash each day
Identify referral opportunities to contribute to branch goals
Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures
Identify risk and escalate concerns through proper channels
Develop and maintain knowledge of bank products, services, including other lines of business
Ability to learn and adapt to changing digital channels
* Perform other duties as assigned.
Organizational Relationship
This position reports to Branch location leadership.
Position Qualifications
Education & Experience
High school diploma or equivalent (GED).
One (1) or more years of experience in a client service and/or a cross-trained teller position
Previous cash handling experience preferred
Knowledge & Skills
Excellent customer service skills
Excellent oral and written communication skills
Ability to exercise sound business judgment
Proficient computer skills
Ability to handle multiple tasks with attention to details
Flexible, able to adapt to change
Shifts may vary for each position offering, depending on business need
Able to stand for extended periods of time and lift objects up to 30 pounds
Some local travel possible
Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting *********************************************************
We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.
$32k-43k yearly est. 5d ago
Client Service Representative - Floater (Ashton Branch)
Atlantic Union Bank 4.3
Customer care representative job in Ashton-Sandy Spring, MD
Represent the Bank to clients, prospects and guests in person, by telephone or by email in a courteous, professional manner. Greet and provide exceptional service in person and by telephone/email. Provide accurate information regarding Bank services, Client Service, Floater, Representative, Service, Retail, Business, Client
$32k-43k yearly est. 6d ago
Learn more about customer care representative jobs
How much does a customer care representative earn in Arlington, VA?
The average customer care representative in Arlington, VA earns between $24,000 and $37,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.
Average customer care representative salary in Arlington, VA
$30,000
What are the biggest employers of Customer Care Representatives in Arlington, VA?
The biggest employers of Customer Care Representatives in Arlington, VA are: