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Customer Service Specialist - Healthcare Billing, Amazon Healthcare Revenue Cycle
Amazon 4.7
Customer care representative job in Seattle, WA
Application deadline: Jan 22, 2026
As we continue to expand and transform the primary care experience, we're looking for passionate people to help manage our patient inquiries, using CI CARE framework that makes One Medical unique. As a Centralized Support Specialist II Billing Specialist, you'll execute our mission of delivering high-quality care and service. Specifically, you'll take patient phone calls and handle patient conversations to deliver world class care.
You are a strong and innovative problem-solver, who is driven to help people. You have mastered the art of customer-service, administrative work and are motivated to cultivate change in healthcare. You are currently looking for your next opportunity at an organization that is transforming healthcare we would love to connect.
Key job responsibilities
Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals, using impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all interactions to ensure a positive experience.
Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions.
Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, support One Medical's efforts to empower patients in resolving financial responsibilities, and maintain service level agreements in response time to admins and patients.
Assist admins with our member's billing needs via 1Life's tasking system to provide the best customer service.
Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy.
Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, to be able to interact with team members and patients and complete daily work.
Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting all in-office providers with urgent & stat patient needs.
A day in the life
In this role, you'll handle inbound calls from One Medical patients (customers) regarding their medical bills, insurance claims, and payment inquiries. Daily activities include reviewing patient accounts, processing payments, explaining EOBs, and coordinating with internal stakeholders such as medical billing specialists, insurance verification teams, and healthcare providers to resolve billing discrepancies. You'll solve problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion. Regular communication with insurance companies to verify benefits and claim status is essential. The role requires documenting all interactions in the electronic health record system and following up on pending issues.
About the team
Amazon One Medical's call center team combines healthcare expertise with Amazon's customer-obsessed culture to deliver exceptional patient support. Our team has focused on making healthcare more accessible and less complicated for members. We handle billing inquiries with empathy and efficiency. Our culture emphasizes leadership principles of ownership and continuous improvement, supported by ongoing training and development. Team members work in a diverse, inclusive environment where success is measured by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism.
Basic Qualifications
- 2+ years of customer service in a healthcare call center environment experience
- 1+ years of medical billing, insurance claims, or healthcare revenue cycle experience
- Experience in Microsoft Office Suite using electronic health records (EHR) or customer relationship management (CRM) systems
Preferred Qualifications
- Ability to work various shifts
- Strong problem-solving and documentation skills
- Ability to type 45+ WPM while maintaining accuracy
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The Colorado base pay for this position ranges from $41,600/year up to $45,760/year. The National base pay for this position ranges from $31,200/year in our lowest geographic market up to $50,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.
$31.2k-50k yearly 1d ago
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Customer Service Representative
2 Sons Plumbing
Customer care representative job in Pacific, WA
🚨 WE'RE HIRING: CSR 🚨
📍 Seattle, WA | 💰 $20-$28/hr DOE
✨ Be the heartbeat of our office - schedule calls, and keep customers happy! Fast-paced, fun, and rewarding.
🔹 What You'll Do
📞 Answer & schedule customer calls
🗂 Keep records organized & accurate
💬 Provide updates with a smile
🔹 What We're Looking For
✅ HS Diploma or equivalent
✅ 1+ year Customer Service or office coordination
✅ Strong communication & multitasking skills
💻 Comfortable with Microsoft Office
⭐ ServiceTitan experience = BIG plus but not required
🔧 Plumbing/HVAC knowledge helpful
🔹 Perks & Benefits
💵 $20-$28/hr (DOE)
🏥 Medical, Dental & Vision
💼 401k with Company Match
🗓 Paid Time Off + Holidays + Sick Days
🚀 Career Growth Opportunities
🎉 Friendly, supportive team culture
🔥 Join one of the fastest-growing service companies in the PNW! Hard work pays off here - come grow with us.
👉 Apply Today with 2 Sons Plumbing, Electric, Heating & Air!
$20-28 hourly 18h ago
Policy Administrative Representative
Symetra 4.6
Customer care representative job in Bellevue, WA
Symetra has an exciting opportunity to join our team as a Policy Administrative representative!
About the role
You will be responsible for supporting the new business and/or various customer service and contract administration functions to in-force Workforce Benefits business and typically assigned the more complex transactions and/or functions. Has intermediate knowledge in all areas with a specialization in one or two functions, assists in the development and training of other team members, and participate in Acceptance testing as needed. This position also provides service and support to Premium, Commission, Underwriting, Claims, and Field sales/service teams.
What you'll do in this role
Responsible for systems setup. Creation of contract/certificates/administration agreements, amendments of in force contract, and any other contract documents needed for Workforce Benefits.
Analyze documents submitted and policy admin systems, determine if additional information is needed. Administration of in force contracts for Workforce Benefits products. Responsible for daily management of work assignments insuring appropriate communication, and that deadlines and Service Level Agreements are met.
Obtain and maintain intermediate knowledge of products, processes, industry and company rules regarding pre-sale, policy set up and issue, renewals, revision, amendments, etc.
Provide Service and support to Underwriting, Product partners, Field Sales/Service Staff, and other internal teams. Provide customer service to policyholders, broker/agents, sales team etc.
Special assignments as indicated such as project participation
Actively participate in unit meetings and provide input to improve workflows and processes Acceptance testing Subject matter expert on one or more functions Training and development of other team members
Training and development of other team members
What we offer you
If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!" - Cindy J. G., Sr. Product Owner
"Symetra is truly a great place to work. The positive work climate, strong sense of team, and the resources available make it feel like one cohesive family. What stands out most to me is the company's deep commitment to diversity, equity, and inclusion-it's not just a statement, it's an active and ongoing priority that's felt throughout the organization." -Charlotte G., Sr. Underwriter - Consultant Stop Loss
Benefits and Perks
We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
Flexible full-time or hybrid telecommuting arrangements
Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
Paid time away including vacation and sick time, flex days and ten paid holidays
Give back to your community and double your impact through our company matching
Want more details? Check out our Symetra Benefits Overview
Compensation
Salary Range: $22.38- $37.32 plus eligibility for annual bonus program
Who you are:
Requires considerable knowledge of duties typically obtained through job-related training and experience.
Knowledgeable of specified computer applications; office practices and procedures.
Uses initiative and independent judgment within established procedural guidelines.
We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: careers Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:
Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in:
Disqualification from the recruitment process
Withdrawal of a job offer
Termination of employment and other criminal and/or civil remedies, if fraud is discovered
#LI-OR1
#LI-Remote
$22.4-37.3 hourly 1d ago
Sewer Service Expert (2640)
Harts Services 4.3
Customer care representative job in Tacoma, WA
SUNDAY - THURSDAY schedule
Friday & Saturdays off!
At Harts Plumbers, Electricians, and HVAC Technicians, we're more than a company - we're a family. Since day one, we've built our reputation on delivering exceptional plumbing, sewer, electrical, and HVAC services while living by our core values: Service Excellence, Pride of Workmanship, Grow or Die, Whatever It Takes, and Direct with Respect.
Now, we're looking for a Sewer Service Expert who's ready to grow their career, deliver unbeatable customer experiences, and take home top pay.
What You'll Do:
Diagnose sewer issues and create multi-option proposals
Present solutions with confidence using the Harts Service Process
Complete residential sewer service work to the highest standards
Meet performance goals while supporting your team
Pay & Schedule:
Commission-based position (earn 4%-18% per project subtotal)
Expected annual earnings: $70,000-$180,000+
Full-time, SUNDAY - THURSDAY
Hours between 6:30am - 6:00pm
Why You'll Love Harts:
Medical, dental & vision insurance
401(k) with company match
Paid time off: 2 weeks vacation + 1 week sick + 6 paid holidays
Company vehicle + paid life insurance
Employee discounts, referral bonuses & growth opportunities
A stable, year-round career where hard work = unlimited earning potential
If you're ready to join a team that values your skills and fuels your growth, apply today at hartsservices.com/careers or email *************************.
Harts - We Care More.
Qualifications
What You Need:
Valid driver's license & clean driving record
Sewer service experience preferred (we'll train the right licensed pro)
Strong customer focus and team mindset
$70k-180k yearly Easy Apply 5d ago
Associate Customer Service Representative - WA
California Water Service Group 4.4
Customer care representative job in Puyallup, WA
The Customer Service Representative provides proficient, high-quality attention and assistance to new and existing customers. The work is performed under direct supervision and requires exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with others. This position is located in East Pierce, WA.
ESSENTIAL FUNCTIONS:
Accurately balance and complete a daily cash report
Takes customer orders and provides high-quality customer service as necessary
Assists customers in person and by phone, addressing questions regarding billing, payments, conservation and water quality
Enters data into the computer as required with speed and accuracy
Performs a variety of routine clerical work, including filing, scanning, and collections, processing payments, scheduling appointments, and compiling reports
Operates standard office equipment, including word processing equipment as assigned; may perform duties on computer spreadsheet programs
Performs major cashiering duties, including taking payments in person, processing credit card payments, balances individual cash drawer, and prepares bank deposits
Edits meter reading, writes and resolves service orders, folds and stuffs bills as requested
Updates customer accounts as needed
Corresponds with customers regarding metered billing status
Scans and saves service orders, files customer and system service orders
Performs other duties as assigned
Duties may include supporting other partner states, excluding California
Attend meetings and training as required
May be requested to work overtime or an alternative schedule based on company needs
Required Knowledge, Skills, and Abilities:
Account skills for compiling adjustment and completing deposits
Fast and accurate data entry skills
Proficient with Outlook, Microsoft Word and Excel
Proficiency required in handling and balancing cash
Knowledge of English usage, spelling, grammar, and punctuation
Knowledge of office methods and equipment, including filing systems
Knowledge of principles and practices of customer service
Ability to operate a personal computer and other office equipment
Ability to manage multiple tasks accurately and with good humor
Ability to take initiative to address and resolve problems
MINIMUM QUALIFICATIONS:
High school diploma
Degree preferred
Five years of customer service experience
Minimum three years' experience in a call center or shared services environment
Excellent customer service skills with a pleasant and professional manner
Prior utility experience preferred
Must be available to work extended hours as required for customer needs
Valid State Driver's License
Background check and clean driving record required
Salary Range: $22.50 - $37.40
Deadline to submit resumes: Thursday, January 22, 2026
The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.
$22.5-37.4 hourly Auto-Apply 13d ago
Airline Customer Service Agent SEA - English/Mandarin Speakers
Pacific Aviation 4.1
Customer care representative job in Seattle, WA
Job Description
Must be fluent in Mandarin and English
Pacific Aviation is seeking bilingual Airline Customer Service Agents fluent in Mandarin and English to join our part-time team at Seattle-Tacoma International Airport (SEA) in support of China Airlines. This night shift role is perfect for individuals who enjoy working in international travel, value clear communication, and are passionate about helping others.
With over 25 years of experience partnering with top international carriers, Pacific Aviation is proud to offer a collaborative, inclusive workplace where great service and personal growth go hand-in-hand.
What You'll Do
Welcome and assist passengers through check-in, boarding, and arrival processes
Accurately review travel documents and issue boarding passes
Offer bilingual assistance to travelers with questions or concerns
Communicate clearly with passengers, coworkers, and airline staff
Help maintain a smooth flow of operations in the terminal
Ensure compliance with airline procedures and safety standards
Contribute to a team that thrives on cooperation, respect, and high-quality service
Requirements
What You Bring
Fluency in Mandarin and English (required)
Strong interpersonal and communication skills
Computer skills with accurate data entry
Ability to stay calm and effective in a busy airport environment
Physical ability to be on your feet and move throughout the shift
Legal authorization to work in the U.S.
Must pass a background check and drug test Schedule
Must be available weekends and holidays
Schedule
Part-Time
Must be available weekends and holidays
Must be able to work a 4 to 5 hour shift between the hours of 6pm to 2am
Benefits
Hourly Rate: $ 21.00
Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off (PTO)
Paid Training
Uniform Provided
Parking Discount
Referral Bonus
$21 hourly 22d ago
Call Center Representative
Luxury Bath Technologies
Customer care representative job in Seattle, WA
Job Description
Call Center Representative Luxury Bath of Seattle - Seattle, WA Luxury Bath is one of the fastest-growing brands in the acrylic bath remodeling industry. Our mission is simple: to help homeowners fall in love with their bathrooms again by providing beautiful, durable, and maintenance-free bath remodeling solutions. We're looking for sharp, driven people to join our team and grow with us.
We're hiring Call Center Representatives who thrive in fast-paced environments, love talking to people, and want to earn well above a standard hourly wage through performance-based bonuses and commissions. There is no ceiling on commission - your earning potential is entirely in your hands.
Compensation
• $42,000 base salary + significant commission
• Top performers regularly earn $60,000-$80,000+ annually
• Rapid advancement opportunities for strong performers
What You'll Do
• Make and receive calls with homeowners to schedule in-home design consultations
• Confirm and follow up on appointment leads generated from marketing campaigns
• Coordinate schedules with the sales team and keep calendars organized
• Provide excellent customer service and handle objections with confidence
• Hit (and exceed) weekly and monthly appointment goals
What We're Looking For
• Strong communication skills - clear, friendly, and persuasive
• Comfortable working evenings and weekends
• Confident with technology and CRM tools
• Team players with a competitive streak and a drive to win
• Prior call center, sales, or customer service experience preferred
Why Work With Us
• Uncapped earning potential
• Growth opportunities with a rapidly expanding company
• Supportive team culture and hands-on training
• Real opportunity to turn effort into income and advancement
Limited positions available - apply now and build a career, not just a job.
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EPnmLfPKge
$60k-80k yearly 21d ago
Customer Growth Representative
Virtualite Business Process Outsourcing Services
Customer care representative job in Seattle, WA
About Virtualite Virtualite Business Process Outsourcing Services partners with entrepreneurs and growing organizations to streamline operations through virtual support and digital process management solutions. Our focus on reliability, efficiency, and scalable growth allows our clients to operate at a higher level.
We are currently seeking a customer growth representative to drive revenue through account expansion, upselling and client development.
In This Role:
• Manage a portfolio of active client accounts
• Identify upsell, cross-sell, and expansion opportunities
• Conduct consultative conversations to uncover evolving client needs
• Present additional service solutions that align with client goals
• Maintain accurate account notes, pipeline updates, and forecasts in CRM tools
• Collaborate with onboarding and operations teams to support seamless service delivery
We are looking for:
• Experience in account management or customer growth is a plus but not required
• Strong relationship-building and consultative selling skills
• Comfortable managing multiple accounts and ongoing conversations
• Goal-oriented, organized, and detail-focused
• Strong verbal and written communication skills
What we offer:
• Competitive base compensation with performance-based incentives
• Benefits including medical, dental, vision, 401k, and paid time off
• Career growth opportunities within a scaling organization
• Ongoing training and leadership support
• Collaborative team culture focused on client success
$45k-68k yearly est. Auto-Apply 29d ago
Customer Success Representative
Targeted Talent
Customer care representative job in Seattle, WA
Job Description
What you'll do
Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities
Advise customers on solution features, configuration options, and system processes and procedures
Configure and customize new customer instances, as well as understand and configure interfaces to third-party applications
Manage changes to requested solutions, including following the documented change request process for scope and billing management
Onboard clients, including creating training material and conducting effective training calls and/or visits with clients
Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise
Provide proactive outreach at all stages of the customer lifecycle
Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions
Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels
Participate in customer support standby rotations when the regular support team is unavailable
Assist, if requested, in the sales process, providing technical sales support
Skills you'll need
Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution
One or more years of experience managing software implementation projects
Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment
Excellent communication and presentation skills
Must be personable and enjoy working with people in an entirely customer-facing role
Knowledge of project management/delivery methods and tools
Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
Working knowledge of Scrum and other Agile methodologies
Bonus: previous experience with programming, or ability to write simple database queries and scripts
Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
Experience in the Workforce Management domain preferred
Experience with Salesforce (or other CRM) desired
Ability to travel (job requires up to 30% travel)
Comfortable working as needed in a remote environment with video-conferencing tools
What you'll get
Competitive wages
ESPO (employee stock option program)
Medical/dental vision coverage
401(k)
Flexible PTO and 10 paid holidays per year
Career advancement opportunities
$45k-68k yearly est. 27d ago
Customer Success Representative
Bidadoo Inc. 4.2
Customer care representative job in Seattle, WA
Job DescriptionDescription:
bidadoo auctions are the largest business and industrial online auction company on the world's largest marketplace. Our customers include leading Fortune 500 companies such as Herc Rentals, John Deere Remarketing, Boeing, Genie/Terex, Boeing, JCB, City of Seattle, John Deere Remarketing, etc.
Responsibilities include:
Customer / Seller Advocate in the Auction Service Center in support of Customer Success
Primary liaison go-to person between Field Sales Personnel and field operations personnel other bidadoo departments in support of all Customer Services and Seller Success
Responsible for managing contracts, agreements, and projects items in a proactive manner to represent your assigned area and customers
Manage onboarding of customers and setting-up projects and customers for success - this includes customer welcome, customer engagement and reporting, Pre-auction coordination and calls, project inventory management, problem resolution, etc.
Expedite sales process by facilitating requests with appropriate internal groups, coordinating completion, and ensuring timely responses
Assist with sales analysis/reports
Establish relationships with sellers and customer to maintain on-going good communications to exceed customer expectations
Assist with appraisal and valuation process: pictures, specifications, data entry, etc.
Ability to learn and have intricate knowledge of the company's service offerings, processes, people, and technologies
Provide proactive feedback to the team for continuous improvement of the company's seller service offerings, and competitive positioning
Assist with agreement compliance: Liens, Titles, Payoffs, Invoices, etc
Other duties as assigned in response to the sales team and to create repeat business.
Requirements:
Qualifications Include:
2+ years of experience in a B2B customer service role
1+ years of experience reviewing customer contracts
Intermediate experience with Microsoft Office Suite and GSuite
CRM experience- Salesforce preferred
Sales support experience
Collaborative, solution-based attitude
Bidadoo is an equal opportunity employer.
$38k-45k yearly est. 9d ago
Call Center Representative
Seattle's Union Gospel Mission 4.0
Customer care representative job in Renton, WA
Job Description
As a Call Center Representative, you will work in our Centralized Intake System to be the first-line response to homeless clients and partner agencies related to inquiries for our programs and referrals. This position also includes responding to Mission calls from the main line related to other departments such as donors, gift processing, marketing, outreach, aftercare and GIK. In addition, this position will ensure partnering agencies' questions are answered and will conduct the pre-intake process for guests entering our programs.
Scheduled: Monday - Friday 8:00 am - 5:00 pm
Pay Range: $20.51 - $26.16
Target starting pay: $21.68 per hour
How you will serve
Answer the Mission Central Intake hotline in a compassionate and professional manner.
Provide an average of four services to each caller:
Assess participant needs.
Provide supportive advocacy.
Start intake into program if applicable.
Offer information and appropriate referrals to community services if necessary or to a Mission location using warm handoffs when possible.
Return voicemail and emails from clients and community partners.
Respond to Mission calls from the main line related to other departments such as donors, gift processing, marketing, outreach, aftercare and GIK. Call back clients on list when shelter/program space is available.
Accurately obtain and record client demographic information for use in identifying service and geographic needs of callers
Enter accurate data and report to Call Center Manager and Director of External Affairs as requested for continuous improvement to our intake process.
Work with Mission Relationship Manager to provide comprehensive information and referral services.
Maintain a level of comfort and ability around basic technology (email, databases, etc.) as well as future systems as our technology needs progress.
Other tasks and projects assigned.
Participate in organizational meetings, training, and initiatives as required.
Perform other duties assigned to support the Mission's success.
How you qualify
Acknowledge and sign the Mission's Statement of Faith (see below).
High School Diploma or equivalent required.
1 - 2 years of experience in a call center environment (inbound and outbound calls). Experience with a service provider preferred.
Experience working with a complex or multi-line phone system required.
Experience working with a client tracking system Clarity or similar CRM preferred.
Proficient with Microsoft Office Suite (Outlook, Excel & Word)
The ability to speak multiple languages is highly preferred.
Knowledge of homeless services is a plus.
How we support each other
Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Him.
Faithfully upholds The Mission and your team in prayer.
Participates in team devotions as schedule permits.
Demonstrates behavior aligned with the Mission's Statement of Faith, Standard of Conduct, policies, and expectations.
Effectively represents Jesus Christ to a diverse audience, including our Mission teams, our volunteers, guests and homeless neighbors.
Benefits
All regular full-time employees, you are eligible to participate in our generous benefits package:
Medical / Dental / Vision
Long Term Disability - 100% company paid
Basic Life Plan - 100% company paid
Voluntary Products
EAP and 24/7 Virtual Mental Health - 100% company paid
4 weeks of paid vacation (prorated based on hire date)
11 paid holidays + 1 Floating Holiday
Personal Day and Birthday holiday
Retirement benefits w/ company match
Continuing Education Reimbursement Program
Work Environment
While performing the duties of this job, the employee is frequently required to sit for extended periods of time in a temperature-controlled environment. Requires frequent use of computers, keyboarding, and talking on the telephone. Occasionally you will stand, balance, twist, stoop, kneel and reach with hands/arms. Occasionally lifts up to 20 pounds and walks, use stairways to climb to multiple floors within the company. Requires frequent use of cognitive abilities including frequent memory recall and occasional decision making. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.
Statement of Faith
We believe the Bible is the inspired, infallible, authoritative Word of God. (2 Tim. 3:16-17, 2 Pet. 1:20-21)
We believe there is one God, eternally existent in three Persons: Father, Son, and Holy Spirit. Deut. 6:1, Matt. 28:19, Rom. 8:14-17, Eph. 4:4-6, 1 Tim. 2:5, 1 Pet. 1:2
We believe in the deity and humanity of our Lord Jesus Christ:
His virgin birth (Luke 1:35, John 1:1-2, John 1:14)
His sinless life (Phil. 2:5-11)
His miracles (Matt. 4:23)
His vicarious and atoning death through His shed blood on the cross, the forgiveness of sins (Rom. 3:23-25, 2 Cor. 5:21, 1 John 2:1-2)
His bodily resurrection from the dead (Rom. 8:34, 1 Cor. 15:3-5)
His ascension into heaven, now seated at the right hand of the Father (Acts 1:9-11, Heb. 1:3, Heb. 9:24)
His future return in power and glory (1 Thess. 4:16-18)
We believe that salvation of the lost is possible through the shed blood of the Lord Jesus Christ by faith apart from works, and regeneration by the Holy Spirit. (Eph. 1:7, Eph. 2:8-9, John 1:12, John 3:36, 2 Cor. 5:17, Titus 3:5, John 14:17)
We believe in the present ministry of the Holy Spirit by whom Christ indwells each believer enabling them to live a godly life of obedience as they reach for maturity. (John 14:17, Acts 1:8, John 16:13, John 14:26, 2 Cor. 1:21-22, Gal. 5:22-23)
We believe in the bodily resurrection of the saved and their eternal life with God. We believe in the bodily resurrection of the unsaved and their eternal separation from God. (1 Cor. 15:20-28, Matt. 25:45-46, Rev. 20:11-15)
We believe in the spiritual unity of believers in Christ. (Eph. 2:13-14, Eph. 4:1-6, John 17:20-23, Phil. 2:1-4)
Mission Statement
To bring the love of Jesus and hope for a new life to our homeless neighbors.
Vision Statement
To see every homeless neighbor - beloved, redeemed, restored.
Pre-Employment
This position is subject to pre-employment, criminal background check and must be able to pass a 4-panel drug screen.
$20.5-26.2 hourly 29d ago
Mediator | Workforce Relations Specialist
Prosidian Consulting
Customer care representative job in Seattle, WA
ProSidian is a Management and Operations Consulting Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. We help forward-thinking clients solve problems and improve operations. With a reputation for its strong CONUS/OCONUS practice spanning six solution areas, ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Human Capital.
Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and are aligned at the intersections of assets, processes, policies, and people delivering value.
ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About ProSidian Consulting at ******************
Job Description
ProSidian Seeks a Workforce Relations Specialist in CONUS/OCONUS - Seattle, WA to support an engagement for an agency within the United States Department of Commerce that focuses on the conditions of the oceans, major waterways, and the atmosphere. Dedicated to the understanding and stewardship of the environment, the Agency's mission is to understand and predict changes in climate, weather, oceans, and coasts, to share that knowledge and information with others, and to conserve and manage coastal and marine ecosystems and resources.
The ProSidian Engagement Team Members work to provide multi-functional mediation and/or arbitration services for conflict resolution among personnel in various offices and platforms of the National Oceanic and Atmospheric Administration (NOAA). Creating a safe, civil, and productive work environment is paramount to the mission of the NOAA and its offices. The purpose of conflict resolution within NOAA offices is to acknowledge and address conflicts before they become a serious issue.
Workforce Relations Specialist Candidates shall work to support requirements for Program Support and The Workforce Relations Specialist will provide mediation for conflict resolution among various offices and platforms within the National Oceanic and Atmospheric Administration's Office of Marine and Aviation Operations (OMAO).
This person will collaborate with the OMAO Human Resources team to provide support conflict resolution on a variety of complex employee relations matters. These matters include disciplinary actions, policy interpretation, employee issues, unpleasant event occurrences, etc. The ideal candidate will collaborate with OMAO to act as a neutral third-party mediator and resolve conflicts that promote a safe, transparent, and productive work environment. Responsibilities include, but are not limited to:
Lead detailed, factual employee relations reviews and summarize findings in a written report.
Research and understand agency policies, guidelines, etc. to better assess conflict.
Collaborate with OMAO personnel and HR to review current and potential conflicts that arise in employee/agency interactions.
Provide completely neutral guidance to effective conflict resolution.
Provide guidance to the OMAO and its employees in various matters.
Identify mediation trends and adhere to best conflict resolution practices.
Have a strong understanding of federal government business operations and work process.
Support project teams and program managers and provide daily execution assigned work functions.
Summarize issues and findings in a clear and logical manner.
Have strong analytical and problem solving skills.
Qualifications
The Workforce Relations Specialist shall have consecutive employment in a position with comparable responsibilities within the past five (5) years, Must be able to use a computer to communicate via email; and proficient in Microsoft Office Products (Word/Excel/Power point) and related tools and technology required for the position. Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined.
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required: Bachelor's degree from an accredited college or university in a relevant field with at least five years of experience in mediation, arbitration, law, human resources, and formal conflict resolution.
Bachelor's degree REQUIRED, Master's degree preferred.
Mediation/arbitration training REQUIRED with proof of extensive work history within the industry and/or credentials.
At least 5 years relevant experience in mediation/arbitration.
Experience in formal alternative dispute resolution (ADR) services is a plus, but not required.
Ability to work effectively both independently and as part of a team.
Candidate must have strong attention to detail and organizational skills.
Demonstrated ability to propose possible resolutions to complex technical, managerial or operational problems.
Demonstrated leadership, management, organizational, and decision-making skills.
Demonstrated proactivity, attention to detail, working within deadlines, and ability to juggle multiple priorities in a fast-paced environment.
Excellent interpersonal skills and client service provision.
Excellent written and verbal communication skills.
Experience in project administration and management procedures strongly preferred.
Experience in the use of database applications and presentation software desirable.
Intermediate level proficiency in MS Excel and other MS Office Suite programs.
Requires proficiency in the use of Microsoft Office with an emphasis on Excel spreadsheet skills, PowerPoint, Internet and e-mail applications.
Understanding and proficiency in financial and project management systems and procedures.
TRAVEL: Travel as coordinated with the technical point of contact and approved in writing by the Contracting Officer in advance, is allowed, in accordance with Federal Travel Regulations.
LOCATION: Work shall be conducted at the CONUS/OCONUS - Norfolk, VA
U.S. Citizenship Required
Excellent oral and written communication skills
Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)
All ProSidian staff must be determined eligible for a “Facility Access Authorization” (also referred to as an “Employment Authorization”) by the USG's designated Security Office.
#HRJobs #MediationJobs #ArbitrationJobs #ConflictResolutionJobs #NOAAJobs #IDEAL
Additional Information
As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting.
CORE COMPETENCIES
Teamwork - ability to foster teamwork collaboratively as a participant, and effectively as a team leader
Leadership - ability to guide and lead colleagues on projects and initiatives
Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people
Communication - ability to effectively communicate to stakeholders of all levels orally and in writing
Motivation - persistent in pursuit of quality and optimal client and company solutions
Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
Judgment - exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
Organization - ability to manage projects and activity, and prioritize tasks
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OTHER REQUIREMENTS
Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
Humility - exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
Willingness - to constantly learn, share, and grow and to view the world as their classroom
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BENEFITS AND HIGHLIGHTS
ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That's why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees:
Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis.
Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days - 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis.
Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.
ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support.
Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only.
Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.
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ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply
ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.
ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.
Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work.
FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON ************************* OR SEND YOUR RESUME'S, BIOS, AND SALARY EXPECTATION / RATES TO ***********************.
ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED.
Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.
$33k-46k yearly est. Easy Apply 60d+ ago
Customer Service and Sales Agent
Soutsakhone Soukphaly-Farmers Insurance Agency
Customer care representative job in Tacoma, WA
Job Description
Join a team that cares about our customers and you! Soutsakhone & Oudom Insurance Agency in PUYALLUP, Washington, is looking for an experienced and committed individual to join our team as a Full-Time Customer Service Agent. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role.
Apply now
to join our team and begin a role with excellent career growth and earning potential.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Mon-Fri Schedule
Evenings Off
Career Growth Opportunities
Flexible Schedule
Hands on Training
Responsibilities
Process and manage policy change requests with accuracy and efficiency, ensuring all client updates are handled promptly in compliance with underwriting and carrier guidelines.
Complete Evidence of Insurance (EOI) requests and documentation with precision, maintaining timely and professional communication with clients, mortgagees, and other third parties.
Demonstrate a thorough understanding of underwriting, rating methodologies, and compliance regulations, ensuring all activities align with company policies and state/federal insurance laws.
Deliver exceptional customer service and support, building strong client relationships through attentive listening, clear communication, and a proactive approach to meeting insurance needs.
Conduct regular follow-ups with clients to ensure satisfaction, address inquiries, resolve issues, and identify additional insurance needs that may lead to cross-selling or up-selling opportunities.
Serve as a trusted advisor, educating clients on available products, coverage options, and risk management strategies tailored to their personal or commercial needs.
Collaborate with internal teams and insurance carriers to streamline processes, troubleshoot policy issues, and provide seamless customer experiences from quote to claim.
Requirements
Eager to Learn and Grow: Demonstrates a genuine willingness to develop professionally, with an intuitive, resourceful mindset and a coachable attitude that welcomes feedback and guidance.
Positive and Energetic Attitude: Approaches each day with enthusiasm, optimism, and a can-do spirit, creating a motivating and supportive environment for both clients and team members.
Highly Self-Motivated: A proactive self-starter with a strong sense of urgency and the ability to take initiative without constant direction.
Excellent Communication Skills: Strong interpersonal abilities with clear, professional verbal and written communication; able to build rapport quickly and convey information effectively.
Professional Phone Etiquette: Comfortable handling both inbound and outbound calls with courtesy, clarity, and professionalism, maintaining the highest standards in every interaction.
Customer-Focused Mindset: Committed to delivering exceptional service by understanding client needs, offering personalized solutions, and ensuring a positive experience at every touchpoint.
Effective Problem-Solving Abilities: Able to assess situations quickly, identify potential solutions, and take appropriate action to resolve client concerns confidently and efficiently.
Open to Entry-Level Candidates: No prior insurance experience required, only a strong desire to learn and grow within a supportive, fast-paced environment.
$29k-37k yearly est. 21d ago
Customer Service Agent Part Time
Perunhr
Customer care representative job in Seattle, WA
What you'll do
Promotes and sells air travel to the traveling public or freight forwarders.
Provides assistance with passenger check-in and cargo acceptance.
Interprets government rules and requirements for domestic and international travel or cargo shipments.
Meets and dispatches aircraft within established times.
Provides assistance to distressed passengers and customers.
Protects company property and revenue.
Provides for safe travel.
Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks.
Uses organizational skills to perform multiple tasks within a limited time period.
Is self-motivated and requires minimal supervision.
Responds and assists during security and emergency situations.
Follows internal/external policies and procedures.
May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers.
May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions.
Depending on airport location this position may work in various weather conditions.
Due to flight operations Customer Service Agents work shifts that include irregular and/or extended hours, weekends and holidays.
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
$29k-37k yearly est. 60d+ ago
Sales & Customer Service Agent - Bowhead Transport Company
UIC Government Services and The Bowhead Family of Companies
Customer care representative job in Seattle, WA
Bowhead Transport is seeking a full-time Sales & Customer Service Agent. The Sales & Customer Service Agent is based in Seattle and serves as a key point of contact for customers. Working closely with the Director of Pricing, this role supports sales activities, delivering responsive, accurate service throughout the shipping process. This position is responsible for preparing and managing freight quotes, bookings, documentation, and billing while coordinating closely with internal teams to ensure accurate cargo information, effective scheduling, and seamless customer experiences across multiple projects. This role requires strong communication, organization, and time-management skills, along with the ability to multitask, support sales activities such as cold calls and follow-ups, and effectively use technology tools to track and archive business development information.With Bowhead's expanding fleet and service footprint, this is a hands-on role suited for someone who is detail-oriented, comfortable working in a fast-paced logistics environment, and interested in being directly involved in the commercial side of marine transportation.
**Responsibilities**
Essential functions will include:
Sales & Customer Support
+ Prepare, issue, and track freight rate quotes.
+ Apply tariffs, surcharges, and seasonal adjustments accurately.
+ Advise customers on routing options, sailing schedules, and equipment availability.
+ Identify opportunities for additional services or upsells.
+ Build and maintain strong customer relationships.
Booking, Documentation & Billing
+ Create and manage bookings and shipping documentation.
+ Track changes to cargo lists and update records accordingly.
+ Prepare invoices and assist with billing inquiries.
+ Maintain accurate customer and contact records.
Coordination & Operations Support
+ Communicate cutoff dates, delivery windows, and documentation deadlines.
+ Coordinate with pricing and management on non-tariff or project-specific rates.
+ Ensure booking information aligns with shipped cargo.
+ Manage multiple projects simultaneously with accuracy.
**Qualifications**
Minimum Qualifications:
+ High school diploma or equivalent required.
+ Strong time management skills with the ability to prioritize and handle multiple tasks efficiently.
+ High attention to detail and effective problem-solving abilities.
+ Excellent written and verbal communication skills.
+ Strong organizational and planning capabilities.
+ Proficiency in Microsoft Office, including Excel, PowerPoint, and Word.
+ The ability to be a team player providing reliability, punctuality, creativity, and the drive to be a part of continuing growth and prosperity at Bowhead Transport
+ Initiative and an eagerness to learn and grow professionally.
+ Must possess a valid driver's license.
Preferred qualifications:
+ Associate's or Bachelor's degree in Business Administration or a related discipline.
+ Prior experience in sales and/or customer service roles.
+ Experience in logistics, transportation, or maritime operations.
Physical and Mental Demands:
+ Ability to sit for extended periods and work at a computer.
+ Ability to lift up to 25 pounds occasionally (e.g., boxes, files, supplies).
+ Ability to stand, walk, bend, and reach as needed for filing or office tasks.
+ Ability to operate standard office equipment such as computers, copiers, scanners, and phones.
+ Clear verbal and written communication skills.
+ Ability to maintain focus and attention to detail in a busy work environment.
+ Strong organizational and time management skills.
+ Ability to handle multiple tasks and meet deadlines under minimal supervision.
+ Must be able to maintain confidentiality and exercise sound judgment.
Working Conditions:
+ The ability to travel occasionally.
+ The willingness to occasionally work flexible hours including weekends (as determined by Bowhead Transport management).
Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification.
Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.
UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCPhere (******************************************* .
All candidates must apply online at ***************** , and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance *****************/careers/recruitment/ .
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Ukpeaġvik Iñupiat Corporation (UIC) is the village corporation of Utqiaġvik, Alaska and is recognized as one of Alaska's top 10 companies with approximately 4,400 employees nationwide and revenues above $1 Billion annually. UIC is projected to grow substantially in the coming years to become a top 3 company in Alaska by 2030. As a proud Alaska Native Corporation, our success brings growth and benefits to our Iñupiat shareholders. The size and diversity of our operations means we have a broad variety of career opportunities.
UIC and its subsidiaries are committed to and strive for safety, quality, business ethics, and shareholder value. We offer competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long term disability, and 401(k) retirement plans as well as paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.
**Join our Talent Community!**
Join our Talent Community (************************************************************************ to receive updates on new opportunities and future events.
**Requisition ID** _2026-24462_
**Category** _Admin/Office Support_
**Location : Location** _US-WA-Seattle_
**Min** _USD $80,000.00/Yr._
**Max** _USD $110,000.00/Yr._
**Travel Requirement** _Less than 10%_
**Entity : Name** _Bowhead Transport Company LLC_
$29k-37k yearly est. 7d ago
Customer Service Agent
Snap 20
Customer care representative job in Seattle, WA
The Customer Service Agent is responsible for providing customer service to all inbound and outbound passengers. A three (3) weeks paid Customer Service Agent training is provided in Honolulu.
Essential Functions:
Prepare, report and account for necessary documents. Accountable for money transactions. Check and correct reports and other documents. Operate equipment necessary to perform job. Where required, record and report meteorological observations. Perform Aircraft Marshall duties as required, and other related duties as customarily performed.
$29k-37k yearly est. 60d+ ago
Customer Service Agent
Fsqa
Customer care representative job in Seattle, WA
The Customer Service Agent is responsible for providing customer service to all inbound and outbound passengers. A three (3) weeks paid Customer Service Agent training is provided in Honolulu.
Essential Functions:
Prepare, report and account for necessary documents. Accountable for money transactions. Check and correct reports and other documents. Operate equipment necessary to perform job. Where required, record and report meteorological observations. Perform Aircraft Marshall duties as required, and other related duties as customarily performed.
$29k-37k yearly est. 60d+ ago
Care Coordinator
Peninsula Community Health Services 4.3
Customer care representative job in Bremerton, WA
Job Code:2025-93-33-001 Location:Flexible Department:Operations Full Time/Part TimeFull Time or Part Time Job Responsibilities: The Care Coordinator plays a critical role in supporting patients by navigating healthcare systems, coordinating care, and linking them to community resources to promote better health outcomes. They assist with enrollment, eligibility, patient engagement, and social service referrals while ensuring patients receive appropriate follow-up care. This role requires working across all locations, including, but not limited to, clinic sites, carceral settings, the emergency room, community co-locations (e.g. Salvation Army, Kitsap Rescue Mission, school-based sites, and any other PCHS-assigned location.
Essential Duties and Responsibilities
* Act as a liaison between patients, caregivers, providers, and community resources to ensure access to clinical services (e.g. Medical, Behavioral Health, Dental and Pharmacy)
* Help patients connect with transportation resources and connect and provide transportation services
* Act as a liaison between patients, caregivers, providers, and community resources to ensure access to social services (e.g. housing, food assistance, and employment)
* Maintain knowledge of community resources appropriate to patients' needs
* Provide care coordination and ongoing follow-up to patients, assisting with transitions of care between hospital, community, and outpatient settings
* Support insurance navigation, including Medicare and Medicaid enrollment, and assist patients aging out of parent coverage.
* Report performance measures (e.g. patients served, interventions provided, resource connections offered, transportations provided)
* Familiar with using electronic health record (Ex. Athena and NextGen)
* Other duties as assigned.
Supervisory Responsibilities
This position has no direct reports.
Pay Range: $17.13 - $19.39
Qualifications
* Valid driver's license (required)
* One (1) year of customer service experience (preferred)
* If qualified, will become SHIBA and Medicaid certified.
Benefits and Compensation
PCHS offers a wide variety of benefits through a customizable cafeteria plan. In addition to receiving employer-paid basic life and long-term disability insurance, eligible employees can choose between several employer-subsidized health insurance plans and YMCA and Costco memberships. PCHS also offers a 403(b)-retirement plan, pet insurance, and legal and long-term care plans, among others.
Skills
Must have excellent communication skills. Ability to work independently and as part of a team; to receive and respond well to feedback. Possess strong interpersonal and problem-solving skills; time-management and organizational skills, including being punctual, responsive, and efficient. Perform job with professionalism and good judgment.
Work Environment and Physical Demands
With multiple locations and settings, PCHS' work environment and physical demands vary greatly depending on the employee's role. Essential job functions include the following: The employee is required to talk, hear, see, smell, sit and stand. The employee is frequently required to move around the facility; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Employees may be exposed to mechanical parts and moderate noise levels. Reasonable accommodations may be available to individuals with disabilities to perform their essential job functions.
Equal Opportunity
Peninsula Community Health Services is an equal opportunity/Affirmative Action employer and does not exclude persons from employment or application for employment from receipt of or participation in programs, activities, services on the grounds of race, color, sex, national origin, age, military status, marital status, religion, the presence of a physical, mental, or sensory disability, sexual orientation, gender identity, genetic information, victim of domestic violence, sexual assault or stalking, or any other characteristic protected by federal, state or local law.
Vaccination
PCHS requires that all employees provide proof of specific vaccinations. All offers are contingent, and your vaccination status will be verified during onboarding.
Make a Difference with PCHS
Join Peninsula Community Health Services (PCHS) in making a difference in people's lives and the surrounding community every day. PCHS exemplifies a culture of community service that is Patient Driven, Empathetic, and Staff Empowered. We are, a Federally Qualified Health Center supporting access to healthcare services (medical, dental, pharmacy, behavioral health) for Kitsap County, Mason County, and Rural Pierce County.
Our Mission
PCHS exemplifies a culture of community service. Our patients come from all walks of life. PCHS services are available to our patients without regard for ability to pay.
Our Vision
PCHS strives to eliminate healthcare disparities in our community. We have medical and dental clinics located throughout Kitsap and Mason and rural Pierce County and a dedicated team working together to create a care plan that's right for you. We also bring that care directly to our patients who can't easily make it into our traditional clinics through our mobile clinics, school-based health centers, and by partnering with our community service agencies to deliver care on their premises.
Our Guiding Principle
Here at PCHS, our guiding principle is to see and value every person. We believe all patients have the right to be treated with respect and dignity with an acknowledgment that this includes their cultural, social, spiritual, and personal values and beliefs.
Our Core Values
Every member of PCHS stands by our Core Values: Patient driven. Empathetic. Staff Empowered.
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$17.1-19.4 hourly 40d ago
Airline Customer Service Agent SEA - English/Japanese Speakers
Pacific Aviation 4.1
Customer care representative job in Seattle, WA
Job DescriptionHourly Pay $21.00 per hour Join Pacific Aviation at SEA - Where Every Journey Begins with You!
Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at the Seattle - Tacoma International Airport
At Pacific Aviation, we take pride in delivering exceptional service to some of the world's finest airlines. As a Customer Service Agent, you'll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.
Your Role in the Passenger's Journey:
Welcome and assist passengers through check-in, boarding, and arrival processes
Accurately review travel documents and issue boarding passes
Offer bilingual assistance to travelers with questions or concerns
Communicate clearly with passengers, coworkers, and airline staff
Help maintain a smooth flow of operations in the terminal
Ensure compliance with airline procedures and safety standards
Contribute to a team that thrives on cooperation, respect, and high-quality service
Requirements
What We're Looking For:
Exceptional Customer Service Skills - You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
Strong Attention to Detail - You ensure all travel documents, procedures, and protocols are accurate and followed.
Team Player Mentality - You work well with others and contribute to a positive, collaborative environment.
Tech-Savvy & Organized - You can quickly learn airline systems and efficiently manage tasks.
Professionalism & Problem-Solving Skills - You handle challenges with patience, empathy, and quick thinking.
Shifts Available (Part-Time):
4-5-hour shifts available for the following time slot:
9:00 AM - 1:00 PM
Must be available to work at least 4 days per week, including weekends and holidays.
Must be able to Friday, Saturday and Sunday
Bilingual Preferred:
English + Japanese
Benefits
Hourly Pay Rate: $21.00
Medical, Dental, & Vision Insurance
401(k) Retirement Plan
Paid Time Off (PTO)
Company-Provided Uniform
Parking Discounts
Paid Training
Referral Bonus Program
Cell Phone Plan Reimbursement
Ready to Take Off with Pacific Aviation? Apply Today!
If you're ready to bring your passion for travel, teamwork, and outstanding service to the Pacific Aviation family, we'd love to hear from you. Click Apply Now to start your journey with us!
Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
$21 hourly 9d ago
Call Center Representative
Luxury Bath Technologies
Customer care representative job in Tukwila, WA
Call Center Representative Luxury Bath of Seattle - Seattle, WA Luxury Bath is one of the fastest-growing brands in the acrylic bath remodeling industry. Our mission is simple: to help homeowners fall in love with their bathrooms again by providing beautiful, durable, and maintenance-free bath remodeling solutions. We're looking for sharp, driven people to join our team and grow with us.
We're hiring Call Center Representatives who thrive in fast-paced environments, love talking to people, and want to earn well above a standard hourly wage through performance-based bonuses and commissions. There is no ceiling on commission - your earning potential is entirely in your hands.
Compensation
• $42,000 base salary + significant commission
• Top performers regularly earn $60,000-$80,000+ annually
• Rapid advancement opportunities for strong performers
What You'll Do
• Make and receive calls with homeowners to schedule in-home design consultations
• Confirm and follow up on appointment leads generated from marketing campaigns
• Coordinate schedules with the sales team and keep calendars organized
• Provide excellent customer service and handle objections with confidence
• Hit (and exceed) weekly and monthly appointment goals
What We're Looking For
• Strong communication skills - clear, friendly, and persuasive
• Comfortable working evenings and weekends
• Confident with technology and CRM tools
• Team players with a competitive streak and a drive to win
• Prior call center, sales, or customer service experience preferred
Why Work With Us
• Uncapped earning potential
• Growth opportunities with a rapidly expanding company
• Supportive team culture and hands-on training
• Real opportunity to turn effort into income and advancement
Limited positions available - apply now and build a career, not just a job.
$60k-80k yearly Auto-Apply 50d ago
Learn more about customer care representative jobs
How much does a customer care representative earn in Auburn, WA?
The average customer care representative in Auburn, WA earns between $33,000 and $49,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.
Average customer care representative salary in Auburn, WA
$40,000
What are the biggest employers of Customer Care Representatives in Auburn, WA?
The biggest employers of Customer Care Representatives in Auburn, WA are: