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  • CUSTOMER SERVICE REPRESENTATIVE I

    Ace Parking Management, Inc. 4.2company rating

    Customer care representative job in Phoenix, AZ

    About Us: One of the reasons why we are the nation's leading parking management expert is because we recognize that "people" are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn "Every Thank You," which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy) Culture: We have a strong, distinctive culture - a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely. About the Position: As a Customer Service Representative I (CSR I), you will interact with the traveling public in a personable and professional manner to provide information about all ground transportation options. Come work for a growing Company with opportunities in the most exciting and dynamic customer service environment you can find! Accountability Welcoming travelers to the airport/city with a smile and friendly greeting. Answering traveler questions about the ground transportation network. Directing travelers to the staging zone for their chosen mode of ground transportation. Using handheld electronic devices to verbally communicate, log, and research ground transportation information. Interacting professionally with airport personnel, law enforcement, and ground transportation drivers to ensure the ground transportation policies, rules, and regulations. Communication Greet guests warmly and professionally, establishing a positive first impression. Provide clear directions and information on all ground transportation options. Report any security concerns, incidents, or maintenance issues to the appropriate authorities or management. Family * Assist fellow team members during busy periods or when needed, promoting a sense of unity and cooperation within the department. Exceptional Service Greet customers with a friendly and helpful attitude, assisting them with ground transportation options. Keep surrounding area clean and free of debris, including trash cans. Offer exceptional service by going the extra mile to assist customers with their needs. Offer assistance with parking and pick up directions as needed. Profitability Maximize profitability by providing exceptional customer service. Perform cleaning and clearing debris from areas and walkways. Report any equipment malfunctions or maintenance needs for timely repairs. About YOU: The ideal candidate has a passion for logistics and people. Other attributes include: High school diploma or equivalent. Strong communication and interpersonal skills. Ability to work in various weather conditions. What We Can Offer You for All Your Hard Work: Vacation/Sick pay Holiday pay Discount programs Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: ***************************** describing the accommodation.
    $31k-37k yearly est. 1d ago
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  • Specialist I, Customer Service

    ASM 4.7company rating

    Customer care representative job in Phoenix, AZ

    Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we're more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. ** This position is not eligible for visa sponsorship. Candidates cannot require sponsorship now or in the future** As a Customer Service Specialist at ASM, you'll be the backbone of our order management process, ensuring seamless coordination from quote creation to delivery tracking. Your role is critical in supporting our customers and internal teams by managing complex workflows and driving operational excellence. Join us and make an impact in a fast-paced, innovative environment where collaboration and precision matter. What you will be working on: Manage all aspects of Sales Order Management, including open orders, quote creation, and delivery tracking. Oversee I&Q and Warranty Order Management, including MRP runs, internal PO creation, delivery tracking, and expediting. Collaborate across the organization with key stakeholders in Procurement, Planning, Logistics, Manufacturing, Finance, and Service teams. Take ownership of the Complete Kit Management Program. What we are looking for: BS degree. Experience as a CSR or Spares Planner, preferably in the semiconductor equipment industry. Proven customer support experience. Fluent English communication skills. Proficiency in Excel and SAP. Ability to learn and apply new information or skills. Strong multitasking, prioritization, and time management abilities. What sets you apart Experience in semiconductor equipment industry (preferred). Demonstrated ability to work effectively in cross-functional teams. Strong problem-solving skills and attention to detail. Adaptability in a fast-paced, dynamic environment. Apply today to be part of what's next. We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect. To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube. ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
    $32k-39k yearly est. 1d ago
  • Customer Support Specialist

    Alphabe Insight Inc.

    Customer care representative job in Phoenix, AZ

    Beloform Craft is a growing organization committed to operational excellence, leadership development, and long-term professional growth. We believe in building strong internal talent by providing structured training, hands-on exposure, and clear career paths. Our culture values accountability, collaboration, and continuous improvement. Job Description We are seeking a Customer Support Specialist to serve as a key point of contact between Beloform Craft and its clients. This role focuses on delivering high-quality assistance, resolving inquiries efficiently, and ensuring a consistently positive customer experience. The ideal candidate is organized, attentive, and skilled at communicating clearly in a fast-paced, service-oriented environment. Responsibilities Provide professional and timely support to customers via phone, email, and internal systems Address inquiries, concerns, and service requests with accuracy and attention to detail Maintain clear and well-documented customer records Collaborate with internal departments to ensure effective issue resolution Follow established processes while contributing to service improvements Uphold company standards for professionalism, confidentiality, and quality Qualifications Strong verbal and written communication skills Excellent organizational and problem-solving abilities Customer-focused mindset with attention to detail Ability to manage multiple tasks efficiently Comfortable working with digital systems and internal tools Professional demeanor and reliability Additional Information Competitive salary ($50,000 - $54,000 annually) Growth opportunities within a structured organization Skill development and ongoing support Collaborative and professional work environment Stable, full-time position
    $50k-54k yearly 1d ago
  • Customer Service - Recent Graduates - 3 days' work week, PTO, Comprehensive benefits, Opportunities for advancement - Phoenix, AZ

    Medaire 4.0company rating

    Customer care representative job in Phoenix, AZ

    This is an exciting opportunity to work for a global company with opportunities for advancement. We are the world's leading medical and travel security risk services company and work with private and commercial airlines to provide crew members and travelers with medical and security advice in their time of need. Our customer service team is responsible for providing all types of assistance for medical, security, and logistical-related requests originating from our Global Response Centre to our clients. We deliver high-quality service, through effective case management, bringing swift and accurate resolution to situations presented. Execute cases with high standard customer service and work collaboratively between operations, medical, and security specialists. Our team provides an empathetic and efficient delivery of the whole range of 24-hour assistance services and general customer service programs to our clients. Required Work Experience 1 - 2 years of experience in logistics and customer service is required. Experience working in logistics, travel, and/or healthcare sector is desirable· Experience in a phone-based or call center environment is desirable. Experience working in a fast-paced, demanding environment. If interested, please apply Submit application for International Operations Specialist Trainee
    $27k-34k yearly est. 1d ago
  • Customer Care Professional-Monetary Banking Operations

    American Express 4.8company rating

    Customer care representative job in Phoenix, AZ

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** American Express is proud to make available a set of on-line deposit products provided by American Express National Bank. In support of these products for both consumer and commercial customers, Enterprise Bank Servicing within the Banking Servicing Network is hiring Rep-Cash Management - CCP Operations Roles. This role is a member of the Monetary Operations Teams where you will deliver a world-class experience for American Express National Bank, assisting consumer and commercial customers. You'll provide personalized customer service of the highest level by supporting our customers with a positive and professional attitude while ensuring their accounts are handled accurately within service level agreement and regulatory guidelines. As a Banking Operations Colleague you may be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express, the customer and external banks. You will service our customer requests by gathering and analyzing critical data to determine the appropriate course of action. As a member of this team, you must possess resilience, accountability and passion to work in this fast-paced, high-performing team environment while managing competing demands. You will be part of a team that is responsible for the daily processing of all monetary transactions, such as wire transfers, ACH and Check Processing transactions amongst any other required monetary or servicing requests. All Monetary Operations processes are highly regulated and scrutinized by compliance requiring colleagues to ensure a high level of organization and ability to quickly pivot to meet needs. Colleagues may partner with leadership on projects, data validation and supporting exam management efforts for all of Banking Servicing Networks. We must ensure proper due diligence is performed prior to the movement of any monetary transactions. **In this role you will be required to:** + Be extremely detail oriented and the ability to analyze and understand banking, financial and servicing processes from numerous sources + Possess intuitive and deductive reasoning skills + Comfortable making decisions and recommendations in unclear circumstances + Willingness to be involved in business initiatives that drive career development and team engagement + Communicate effectively with customers and all levels of leadership + Come with resilience and dedication for delivering top notch service + Ensuring quality and compliance metrics are maintained + Accuracy and efficiency is key in managing all processes and tracked for productivity metric + Take on additional responsibilities within Operations based on overall business needs to drive business initiatives and support career development and team engagement **Minimum Qualifications:** + 2 years' experience in Operations or Banking preferred + Must have excellent analytical, written, and verbal communication skills + Must have strong time management skills + Ability to work under pressure while managing multiple tasks effectively + Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office products + Proven adaptability to a quickly changing environment + Thought Leadership and ability to see impacts uphill, downhill and end to end impacts from an enterprise perspective + The drive to continually improve personal performance, customer satisfaction, operational goals, and business brand + Must be team oriented and come with a collaborative attitude and approach **Additional Requirements:** + This role is hybrid role. Candidates must work in the office a minimum of 3 days a week based on predetermined scheduling + Flexibility to work anytime between the hours 6:00am-9:00pm **Qualifications** Salary Range: $20.00 to $24.05 hourly bonus benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. **Job:** Banking **Primary Location:** US-Utah-Sandy **Other Locations:** US-Arizona-Phoenix **Schedule** Full-time **Req ID:** 25021316
    $31k-36k yearly est. 1d ago
  • 15/hr Customer Experience Associate

    Army and Air Force Exchange Service 4.0company rating

    Customer care representative job in Phoenix, AZ

    As a Customer Service expert, you are the face of what we stand for. You will help our customer feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refund/exchanges, questions and complaints. You'll help customers feel welcomed and become a multitasking superstar - starting conversations, making connections, and efficiently serving each customer will be your expertise. We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD. So, what can you expect as a Customer Experience Associate - Customer Service Expert at the Exchange? Greet every customer with eye contact and smile in your authentic way Acknowledge every waiting customer as soon as they arrive to your lane to let them know you'll be right with them Complete transactions accurately and efficiently while engaging customers in appropriate conversation Help customers by following the proper procedure for returning/exchanging merchandise with grace and ease, assuming best intentions and apologize for inconvenience We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you! Job Qualifications Able to learn and adapt to current technology needs Able to stay calm when customers are stressed or upset Able to think quickly on the spot to answer customer questions Additional Qualifications/Requirements: Willing to cross-train and work in other areas of the store, as needed Must possess a welcoming and helpful attitude toward customers and other team members Cash handling experience preferred Excellent communication skills Basic computer skills Retail experience preferred
    $19k-31k yearly est. 1d ago
  • Customs Specialist

    ASML Holding N.V 4.8company rating

    Customer care representative job in Chandler, AZ

    In this role, you will manage operational trade compliance and support continuous improvement initiatives. You will collaborate with global teams to maintain regulatory adherence, streamline processes, and drive data-driven decision-making. Your resp Customs, Specialist, Operations, Compliance, Manufacturing, Transportation
    $42k-62k yearly est. 5d ago
  • Commercial Lines CSR

    Insurance Recruiter Services

    Customer care representative job in Phoenix, AZ

    $40,000 per year to $55,000 per year is in office in Northeastern Phoenix near Scottsdale AZ and is NOT remote The Commercial Insurance Customer Service Representative (CSR) plays a critical role in supporting our small business commercial clients by delivering exceptional service, maintaining policy accuracy, and ensuring a smooth client experience from onboarding through renewal. This role partners closely with Producers to support businesses such as contractors, professional services, retail, hospitality, and other local enterprises. You'll be the trusted point of contact helping business owners protect what they've built. Core Duties and Responsibilities: Client Service & Support Provide day-to-day service support for a portfolio of small business commercial accounts including a segment of house accounts Serve as a primary point of contact for commercial clients regarding policy changes, certificates, endorsements, and coverage questions Respond to client inquiries in a timely, professional manner Build strong, long-term relationships with clients through consistent, high-quality service Policy & Account Management Process endorsements, renewals, audits, cancellations, and policy changes Prepare and issue certificates of insurance (COIs) and evidence of property insurance (EPIs) Review policies, confirms endorsements, and binders for accuracy Maintain complete and accurate documentation in the agency management system Renewals & Marketing Support Assist with renewal preparation, including gathering underwriting information and documentation Support account managers and producers with marketing submissions and proposals Track follow-ups, suspense items, and carrier responses Carrier & Internal Coordination Communicate with insurance carriers to obtain policy information, endorsements, and documentation Collaborate with producers, account managers, and internal teams to ensure seamless service delivery Escalate issues when appropriate to maintain client satisfaction What You'll Be Supporting General Liability Business Owners Policies (BOPs) Commercial Auto Workers' Compensation Professional Liability (E&O) Property & Umbrella Coverage (Experience with small business package policies is a plus) Qualifications & Skills Required: Active Property & Casualty insurance license 2+ years of experience in commercial insurance service or account management Strong understanding of commercial insurance coverages and terminology Excellent organizational, communication, and customer service skills Ability to manage multiple priorities and meet deadlines Proficiency with agency management systems (AMS360 experience preferred) Preferred: Experience within the independent agency model Familiarity with certificates, endorsements, and renewal workflows Why Join Us? Collaborative, people-first culture Opportunity to work with experienced professionals in a growing agency Competitive compensation and benefits Career development and ongoing training opportunities Who You Are You're a service-minded professional who takes pride in accuracy, responsiveness, and building trust. You enjoy supporting a team, solving problems, and helping clients protect what matters most. Essential Physical Requirements Must be able to work from a sitting position for extended periods of time. Must be willing and able to work in front of a computer monitor for extended periods of time. Must be able to work on a standard computer keyboard for extended periods of time. Must be able to work in a cubical environment during the workday with limited or no distraction. Employee Benefits Include: Medical Plan Dental Plan Vision Plan 401k Live Health Online Life Insurance Disability Supplemental Benefits No waiting period to use accrued PTO Training Employee Assistance Program National Discounts & much more! NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization
    $40k-55k yearly 1d ago
  • Customer Service Specialist

    Frontline Source Group-Nationwide Staffing & Executive Search 3.8company rating

    Customer care representative job in Scottsdale, AZ

    Our client is seeking a Customer Service Specialist for a contract to hire opportunity in Scottsdale Arizona. This role is ideal for a high-energy, people-driven professional who is passionate about growth, connection, and delivering exceptional customer experiences in a fast-paced, personal development-focused environment. Company Profile: Professional Services In buisness over 20 years Customer Service Specialist Your Role: This Customer Service Specialist role is focused on building relationships, fostering engagement, and ensuring customers feel supported, inspired, and accountable to their growth. The Customer Service Specialist will play a critical role in customer experience, community building, and ongoing enrollment support. Serve as a primary Customer Service Specialist, delivering exceptional customer experience and engagement across programs and events Support live courses, calls, and events by welcoming customers, setting the tone, and ensuring readiness and participation Build and maintain strong, long-term customer relationships through consistent check-ins and accountability support Engage customers through social media and internal platforms to strengthen community, momentum, and connection Support growth initiatives by educating customers on continued development opportunities, referrals, and enrollment options Track customer engagement, maintain accurate records, and participate in team planning and debrief sessions Provide administrative and operational support to ensure seamless execution of customer-facing activities Customer Service Specialist Background Profile: 2+ years of experience in a Customer Service Specialist, Customer Support, Customer Success, or client-facing role Experience supporting live events, programs, or customer communities preferred Strong communication skills with a warm, confident, and professional presence High comfort level learning systems, databases, and internal processes Features and Benefits while On Contract: We go beyond the basic staffing agency offerings! You can see the extensive list of benefits on our website under the Candidate Benefits tab. Features and Benefits of Client: Paid time off and paid holidays Medical Dental Vision Career growth and advancement opportunities Ongoing personal and professional development programs A high energy, people centered work environment
    $30k-37k yearly est. 5d ago
  • Customer Service Representative

    Arcadia Cold Storage & Logistics

    Customer care representative job in El Mirage, AZ

    At Arcadia Cold Storage and Logistics, our mission is to design and deploy modern facilities and provide innovative solutions through the practical application of technology, creating meaningful value for our customers while helping them meet their strategic objectives - establishing The New Age of cold chain. We believe our employees make us different. Our goal is to attract, retain and develop the best employees available in the markets we serve. Only through the strength of our employees will we attain our business goals. Position Overview and Purpose This role will be responsible for providing Customer Service assistance and guidance for their assigned site. The Customer Service department handles all customer requests, order entry, running daily reports and works very close with all departments to ensure all customer requests are handled in a timely manner. Essential Functions and Basic Duties Develop and maintain customer relationships in a professional manner Process hold/release of inventory Review receipts/outbounds for accuracy Invoice and verify accounts accurately and in a timely manner Generate customer reports per customer request as needed Verify inventory and notify customers of potential shortages Ensuring electronic transactions are not failing Coordinate with Operations on special customer requests, expediting when necessary. Serve as first point of contact to resolve customer issues. Maintain and file documentation in an organized and comprehensive way. Perform other duties and special projects as needed. Qualifications High school diploma or GED required Excellent verbal and written communication skills. Excellent organizational skills, including ability to multi-task and prioritize workload. Proficient computer skills, including Microsoft Office Suite. Strong sense of urgency and ability to meet deadlines. High level of attention to detail. Willingness to carry out procedures as directed. Understand and follow verbal instruction, written instruction, and company policies Comfortable working independently or as a team. Arcadia Cold Storage and Logistics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
    $28k-37k yearly est. 1d ago
  • Bilingual Customer Service and Sales Representative

    American Family Insurance Group 4.5company rating

    Customer care representative job in Phoenix, AZ

    You will provide support to insureds and agencies, and internal and external partners. Handle each interaction with a genuine desire to connect with the caller while adapting the support to the customer's needs. Take ownership of each interaction whi Customer Service, Sales Representative, Bilingual, Customer Experience, Representative, Sales, Retail, Manufacturing
    $29k-35k yearly est. 1d ago
  • Customer Service Representative

    Dexian

    Customer care representative job in Phoenix, AZ

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work
    $28k-37k yearly est. 4d ago
  • Customer Service Representative

    Hire Score LLC

    Customer care representative job in Scottsdale, AZ

    Join a growing environmental services firm with offices across the U.S., known for hands-on leadership and supportive teams. As a Customer Service Representative, you'll serve as the voice and face of our client-building trust, resolving complex issues, and ensuring every customer feels heard and valued. This role is ideal for someone who genuinely enjoys helping others, brings empathy and professionalism to every interaction, and values being part of a collaborative, service-driven team. The ideal candidate has a strong foundation in customer service, excels at problem-solving and conflict resolution, and is motivated to make a meaningful impact every day. What You'll Do: Deliver outstanding support through phone, email, and other channels-responding promptly, accurately, and with a positive attitude. Understand and anticipate customer needs, providing thoughtful, effective solutions that ensure satisfaction and loyalty. Handle escalated or complex issues with professionalism, empathy, and a focus on long-term resolution. Build genuine relationships by engaging customers in open, helpful, and solution-oriented communication. Process orders and maintain accurate records of customer interactions using CRM and ticketing systems. Think creatively to develop innovative solutions and process improvements that elevate the customer experience. Collaborate across departments to ensure smooth order fulfillment, issue resolution, and service consistency. Proactively identify trends and recommend strategies to enhance retention and overall customer satisfaction. Follow best practices and communication standards that reflect company values and service excellence. Qualifications: 3+ years of customer service experience, preferably in a senior or escalation-handling capacity. Expertise in CRM and support platforms (will work with Zendesk -ticketing system-Zendesk or other similar ticketing system preferred) A calm, empathetic demeanor with the ability to de-escalate and resolve challenging situations. Exceptional communication skills-clear, professional, and persuasive both verbally and in writing. Strong analytical and problem-solving skills, with attention to detail and sound judgment. Excellent organizational abilities, including multitasking and prioritizing under pressure. A collaborative spirit, eager to support both customers and teammates
    $28k-37k yearly est. 1d ago
  • Customer Service Representative 2 Benson, AZ

    Sunrise Systems, Inc. 4.2company rating

    Customer care representative job in Surprise, AZ

    Customer Service Representative 2 Benson, AZ (Onsite) (multiple locations available: Prescott Valley, Phoenix, Glendale, Chandler,Tucson, AZ, Douglas, AZ,Benson, AZ, Sierra Vista, AZ ) 12 months Pay Rate: $16/hr W2 Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Provide a service such as a license, registration, title, permit, or program eligibility information Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer's office on a daily basis Required Skills Follows established guidelines Solving difficult customer service complaints/problems Customer Service Experience Preferred Skills Bilingual
    $16 hourly 1d ago
  • Customer Service Representative

    Randstad USA 4.6company rating

    Customer care representative job in Scottsdale, AZ

    As a Representative, you'll provide extraordinary care to our members, partners, plan sponsors and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general account, plan fees or plan inquiry questions will be key to success. Additionally, you'll effectively interpret and articulate marketing strategies when communicating with customers. Key Responsibilities: Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics. Understands the different product suites, including current line-up and products no longer sold that still require servicing. Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications. Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need. Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper. Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, Nationwide policies, firms, plan documents and state and local laws. Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation and/or benefits pertaining to the plan/contract. Analyzes problems to determine proper course of action, striving for first time final resolution. When necessary, works with internal partners to resolve escalated issues. Integrates lean methodology into daily interactions through problem-solving meetings and team huddles. Develops and grows through monthly individual meetings with leadership to set in place a career path strategy. Setting goals and expectations to achieve success in the role as well as future opportunities. May perform other duties as assigned. Education: High school diploma or equivalent required. Undergraduate degree in finance, business administration, insurance, economics, communications preferred. License/Certification/Designation: ChFC, CLU, other industry designations desirable FINRA series 6 and/or 26 licenses preferred and may be required based on assigned product/line-of-business or distribution system. Experience: One year of experience in customer service, sales related occupations. Knowledge, Skills and Ability: Knowledge of various insurance products and the sales process. Solid understanding of the state and local laws necessary to understand the legal implications of certain product features in different states. Understands the consequences of not following the FINRA rules and regulations. Excellent verbal and written communication skills to effectively communicate with others. Proficiency with computers and common office software. Ability to understand general aspects of plan/contract and utilizes technology to enhance conversations with customers. Other criteria, including leadership skills, competencies and experiences may take precedence.
    $29k-36k yearly est. 3d ago
  • Solutions Center Representative

    Pyramid Consulting, Inc. 4.1company rating

    Customer care representative job in Scottsdale, AZ

    Immediate need for a talented Solutions Center Representative. This is a 12-month contract, with potential for project extension opportunity with long-term potential and is located in Scottsdale, AZ (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 26-01626 Pay Range: $18 - $19 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: - Provides outstanding quality customer service by demonstrating and understanding customer needs and emphasizing timely responses. Key Requirements and Technology Experience: Key Skills; Customer Service Associate degree/bachelor's degree Our client is a leading Financial industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
    $18-19 hourly 1d ago
  • Member Service Representative (Full-Time) - Goodyear

    Navy Federal Credit Union 4.7company rating

    Customer care representative job in Goodyear, AZ

    To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role. This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. Responsibilities Provide basic counseling on available products and services to meet member needs Assist members with opening and maintaining deposit accounts, loans, and other financial products Research and resolve basic account discrepancies and service requests Identify opportunities to cross-service products and enhance member relationships through education Understand and comply with all relevant federal and institutional regulations related to financial products and services Support team members by sharing knowledge and best practices as experience grows Ensure cash and other negotiable instruments are handled properly and securely Process routine transactions, including deposits, withdrawals, loan payments, and check cashing Perform other duties as assigned Qualifications Experience in building effective relationships through rapport, trust, diplomacy, and tact Effective research, analytical, and problem-solving skills Experience working independently and in a team environment Experience maintaining composure in a high-production and changing environment Experience navigating multiple systems efficiently and adapt to evolving technologies Effective skill exercising sound judgment and make informed decisions Ability to embrace and support change initiatives in a dynamic and continuously evolving environment Effective verbal and written communication skills to engage with members and colleagues Desired Qualifications: Working knowledge of deposit and loan products, services, and operational procedures Experience in customer service, preferably in banking or a financial institution Hours: Available Monday - Saturday, hours based on business needs. Location: 15420 West McDowell, Goodyear, Arizona 85395 Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance. *Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at . About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune . 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
    $30k-38k yearly est. 5d ago
  • Customer Retention Representative

    Cox Enterprises 4.4company rating

    Customer care representative job in Phoenix, AZ

    Your Career at Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: ******************** Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes. Job Description As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. The Customer Retention Representative is part of a supportive, service-oriented team that: • Responds to call center customer retention calls for all Cox residential services and product lines. • Identifies and resolves customer issues. • Exercises creative negotiation skills to motivate customers to continue using Cox services. • Offers additional or upgraded services, while providing a quality customer experience. • Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company. Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career. Primary Responsibilities and Essential Functions • Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment. • Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs. • Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule. • Educate customers on active product features, service offerings, billing, charges, and product value. • Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively. • Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers. • Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs. • Responsible for utilizing multiple customer databases to access, change or input account information for customers. • Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions. • Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines. • Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database. • Other duties as assigned. Qualifications Minimum • HS diploma, GED, or relevant work experience. • Effective communication skills. • Excellent computer skills. • Demonstrated ability to multi-task. • Excellent interpersonal skills to work effectively with teams throughout organization. • Excellent ability to pursuade others through indirect influence. • Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction. • Demonstrated ability to establish collaborative customer relationships in a fast-paced environment. • Demonstrated capacity to thrive in a high-change, often ambiguous business environment. • Eligibility to work in the United States. Preferred • Experience in telecommunications industry. Additional Information All your information will be kept confidential according to EEO guidelines. APPLY AT: ************************************************** (JOB CODE 142435)
    $69k-84k yearly est. 2d ago
  • Customer Retention/Billing Specialist

    Matt Woosley-State Farm Agency

    Customer care representative job in Phoenix, AZ

    Job Description State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are currently seeking a dynamic individual to join our team as a Customer Retention/Billing Specialist - State Farm Agent Team Member. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team. RESPONSIBILITIES: Greet clients, answer phone calls, respond to emails, and handle client inquiries. Prepare and process insurance forms, manage client files, and ensure all paperwork is accurately completed and filed. Enter client information into the agency management system and update records as necessary. Handle billing inquiries, process payments, follow up on overdue accounts. Act as a liaison between clients and agents, ensuring clear and effective communications. QUALIFICATIONS: Must have Arizona Property and Casualty License Previous insurance experience preferred (State Farm) Previous administrative or customer service experience, preferably in an insurance or financial services setting. Excellent verbal and written communication skills. Strong organizational skills with the ability to multitask and prioritize tasks effectively. Friendly and professional demeanor with a strong focus on customer satisfaction. High level of accuracy in data entry and document preparation. Ability to work independently, handle client issues, and find effective resolutions. If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $29k-39k yearly est. 6d ago
  • Associate Customer Service Representative - Credit Cards - Bilingual (Spanish/English)

    W.F. Young 3.5company rating

    Customer care representative job in Phoenix, AZ

    About this role: Wells Fargo is seeking an Associate Customer Service Representative - Bilingual (Spanish/English) in Consumer Lending. Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why we're the #1 financial services company to grow YOUR career. Apply today. In this role, you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Regularly receive direction from supervisor and escalate questions and issues to more senior employees Interact with team on basic information, plus internal or external customers Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Bilingual speaking and listening proficiency in Spanish/English Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues. Ability to execute in a fast paced, high demand, metric driven call center environment. Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy. Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers. Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information. Knowledge, understanding and experience of internet, mobile, and social media technology. Job Expectations: Must be able to attend full duration of required classroom training period Ability to work additional hours as needed Must work on-site at the location posted This position is not eligible for Visa sponsorship Must complete and pass required language assessment Eligible to receive language differential Training Schedule: Classroom training will be for 8 weeks, Monday - Friday, 8:30 am - 5:00 pm. Work schedule after classroom training will be provided prior to start date. We're open 24 hours, 7 days a week. Your regular work schedule will be based on business need and will include working a weekend day and some holidays. Job Location: 2150 W Pinnacle Peak Road, Phoenix, AZ 85027 Posting End Date: 27 Jan 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $30k-36k yearly est. Auto-Apply 2d ago

Learn more about customer care representative jobs

How much does a customer care representative earn in Avondale, AZ?

The average customer care representative in Avondale, AZ earns between $27,000 and $43,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.

Average customer care representative salary in Avondale, AZ

$34,000
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