Customer care representative jobs in Battle Creek, MI

Job Description About Us At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world's largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs. Position Summary: Perform first level of on-site technical, data recording and assessment within the manufacturing environment of Quaker Houghton customers. Follows standard procedures and has readily available supervision or management where necessary to provide a high standard of Fluidcare support. Job Accountabilities: Participate in addition of chemicals; including coolants, greases, oils, lubricants, cleaners and biocides as directed by site staff. Perform bio-stick dip tests of all machine sumps and central systems. Assist in the maintenance of coolant filters, washers, paint systems, pumps, air handling systems, etc. for sump changes and cleaning, as required to keep fluids within proper limits. Measure and record coolant parameters and maintain lubrication schedules to ensure parameters are met to maintain the highest coolant conditions. This may involve the dropping and cleaning of tanks when required. Liaise directly with the customer so that changes in coolant parameters are highlighted and can then be acted upon and enter results in appropriate databases. Prepare detailed shift reports. Assist in routine maintenance on customer's equipment and fluid systems including product additions, filter changes, emptying gons, sump cleaning, etc. as directed. Assist in disposal of contaminated articles (i.e. pails, gloves, samples, etc.) in accordance with prescribed measures, including waste management and recycling initiatives Assist in maintaining and calibrating all laboratory equipment; such as scales, pH meters, glassware, incubators, etc. in accordance with site control plan. Assist in properly maintaining tools and utility equipment such as pumps, sump suckers, coolant dispensers, etc. in a safe and efficient manner. Where appropriate: Cut-up, mount and prepare parts for metallurgical testing. Surface etching of parts for analysis. Measurement and metallurgical determinations consisting of hardness and microstructure analysis Supports site staff general organization initiatives (inventory, storage rooms, labeling, etc.) May work in manufacturing environment with union associates. Interact with customer's production and technical personnel and other suppliers. May be required to operate hand tools, shop tools and equipment. May be required to operate industrial equipment, such as: fork trucks, sump suckers, power washers, tuggers, etc. May require working flexible hours. Carries out other duties as directed. May have tasks specifically related to quality control, metalogical heat treat and the steel industry. Provide other specifically agreed Fluidcare services as and when required by the Site Manager and/or Lead Technician - this may include operating a fork truck, recycling equipment, etc. Must be able to safely work in a variety of potentially hazardous situations while adhering to Quaker Houghton's Life Saving Rules. Work Environment: Work in a manufacturing environment; may be exposed to fumes or airborne particles and toxic or caustic chemicals. May occasionally be exposed to moving mechanical parts, risk of electrical shock and trip and slip hazards. The noise level in the manufacturing environment is loud. Ensure a safety mindset throughout designated area of responsibility. Maintain the highest EHS standards while at customer's site. Education, Experience, Skills & Competencies: Education High school diploma or GED required. May be required to obtain certifications/licenses. Experience Minimal to no experience in manufacturing environment required. Skills and Competencies Effective written and verbal communication skills. Demonstrate intermediate reading skills. Ability to effectively present information. Demonstrate basic mathematical skills. Sufficient skills for data entry (MS excel and word) and reporting activities. Forklift truck Drivers license or ability to undertake training where appropriate Must have basic working knowledge of: Internet software, e-mail, word processing, spreadsheets and project tracking. The employee will be required to perform these functions: · May be required to lift up to 50 pounds · May be required to stand for long periods and walk great distances daily · Routinely required to use hands to finger, handle or feel and reach with hands and arms. · May be required to sit, climb, balance, stoop, kneel, crouch or crawl and talk or hear · May be required to work in small spaces and high locations