Customer care representative jobs in Cedar Park, TX - 914 jobs
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Customer Service Enrollment Specialist - In Office
The Briggs Agencies 4.4
Customer care representative job in Leander, TX
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 11d ago
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Barista & Customer Service Associate
Domino's Pizza 4.3
Customer care representative job in Taylor, TX
Come join our team as a Domino's Delivery Driver you will have fun and earn cash daily!Our Most Important Ingredient is Our People!
We are looking for full time Drivers who want to work. Must be available Nights and weekends.
Domino's Delivery Driver
EARN $20-$28 Per hour (Hourly, Tips, mileage)
Base Pay starts $10/hr + Mileage + Tips
No Experience needed
Paid training
Cash Nightly (All Tips and Mileage)
Cash and Credit card tips are paid at end of every shift
Paid Time off for every employee
$100 Sign on bonus after 30 days
Little down time, Drivers take 3-4 deliveries an hour all day
Job Requirements:
Must be 18+
Must pass background/screening
Two years driving experience
Must have safe driving record meeting company standards
Valid driver license
Valid vehicle insurance
At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!
$20-28 hourly 1d ago
Customer Support Representative
Procore 4.5
Customer care representative job in Austin, TX
What if you could use your people skills to support a product that impacts the way communities' hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, yet it's also one of the world's least digitized and least served industries. That's why we're looking for a talented Customer Support Representative (CSR)to join Procore's journey to revolutionize construction. As aCSR, you'll utilize your strong problem-solving and people skills to help save our customers time and resources via one-call resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform.
As a member of Procore'sCSRteam, you'll be provided with the resources to master your craft and clarity of purpose through a shared vision-to improve the lives of everyone in construction. With encouragement from nurturing team leaders, you'll have access to programs and equitable opportunities to help you grow and thrive, both personally and professionally. For strong CSRs, this position is a great launching point to careers on our Custom Solutions, Documentations, Learning & Development teams, and more! If you're excited by the opportunity to work with a dynamic, diverse team in a fast-paced, fast-growing environment-Procore is the place for you!
This position will report to the Manager of Customer Support and is based remotely.We provide our customers with 24/7, around-the-clock support. We are looking for folks who are interested in learning more about starting a support career at Procore now or in the future if/when a position becomes available.
What you'll do:
Acquire and maintain a thorough understanding of Procore's business model, system, and the tools needed to optimize system use and maximize impact
Work in an exciting, fast-paced contact center environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs
Leverage your strong collaboration skills, connecting with other teams to escalate client cases and solve complex customer problems
Deliver a best-in-class customer experience by managing and addressing a stream of telephone, web inquiries, chat, and email to patiently guide our customers through the process of achieving their goals with Procore's software
Diligent, consistent attention to detail and management of administrative aspects of the job
Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike
Proactively seek guidance and direction from manager and co-workers when appropriate
Convey Procore's culture, values of Openness, Optimism, and Ownership to our clients, adhere to established ethical standards
What we're looking for:
6+ months of related experience (queue-based roles, other customer support experience, retail, etc.) and a High School Diploma or GED
A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully
Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions
A hungry learner with the ability to learn quickly and adapt to a changing product
Self-starter who is excellent at problem-solving
A solution-focused mindset that proactively detects issues and provides timely solutions
Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player
Prior experience or even interest in the construction industry is a plus
Additional Information
Base Pay Range:
19.20 - 26.40 USD HourlyFor Los Angeles County (unincorporated) Candidates:
Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.
$29k-36k yearly est. 5d ago
Customer Service Technician- BSW
Brightspeed
Customer care representative job in Killeen, TX
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!
Job Description
Brightspeed is looking for a Customer Service Technician to join our team! As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. In this important roleyou may be required to work varying shifts that include mandatory overtime, weekends, and holidays.
As a Customer Service Technician your responsibilities will include:
Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
Performing maintenance and repair on outside plant facilities
Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
Observing all safety rules and regulations
Assisting other technical personnel in the performance of their duties when requested
Actively supporting sales and marketing related activities
Directing customer facing work and sales referrals
Qualifications
WHAT IT TAKES TO CATCH OUR EYE:
High School diploma or equivalent experience
Ability to distinguish colors on facilities
Ability to handle 28 footextension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
Basic computer skills including MS Office applications
Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
Ability to work aloft (e.g. ladder)
Ability to work outside in all weather conditions and at various hours of the day/night
A valid driver's license and satisfactory driving record
Positive and professional appearance and demeanor when communicating the company's products and services to our customers
Accountability/dependability (on time and on load when scheduled and serve on call as needed)
Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
BONUS POINTS FOR:
Prior experience as a customer facing telecom operations technician
Basic electricity training/certification or documented equivalent work experience
ADSL installation/repair experience (self/full installs)
A+/Net + Certified Required Soft Skills
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a)requiredto join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free tochoosewhetherto join the union, but if you do join the union you would beobligatedto pay union dues
#LI-GF1
Additional Information
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC.We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belongingare at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
Brightspeed's Privacy Notice for California Residents
Brightspeed's Privacy Notice
$29k-42k yearly est. 4d ago
Member Service Representative (Full-Time) - Round Rock
Navy Federal Credit Union 4.7
Customer care representative job in Round Rock, TX
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
Provide basic counseling on available products and services to meet member needs
Assist members with opening and maintaining deposit accounts, loans, and other financial products
Research and resolve basic account discrepancies and service requests
Identify opportunities to cross-service products and enhance member relationships through education
Understand and comply with all relevant federal and institutional regulations related to financial products and services
Support team members by sharing knowledge and best practices as experience grows
Ensure cash and other negotiable instruments are handled properly and securely
Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
Perform other duties as assigned
Qualifications
Experience in building effective relationships through rapport, trust, diplomacy, and tact
Effective research, analytical, and problem-solving skills
Experience working independently and in a team environment
Experience maintaining composure in a high-production and changing environment
Experience navigating multiple systems efficiently and adapt to evolving technologies
Effective skill exercising sound judgment and make informed decisions
Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
Effective verbal and written communication skills to engage with members and colleagues
Desired Qualifications
Working knowledge of deposit and loan products, services, and operational procedures
Experience in customer service, preferably in banking or a financial institution
Hours: Available Monday - Saturday, hours based on business needs.
Location: 115 Louis Henna Boulevard, Round Rock, Texas 78664
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at
.
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.*
Fortune
100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2025 Best for Vets Employers* Best Companies for Latinos to Work for 2024* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom
Fortune
. 2025
Fortune
Media IP Limited. All rights reserved. Used under license.
Fortune
and
Fortune
Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
$30k-38k yearly est. 3d ago
Customer Service Expert
Palm Beach Tan-LST Austin I, Ltd.
Customer care representative job in Austin, TX
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Training & development
At Palm Beach Tan "clean" is our middle name. In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for various cleaning duties throughout the salon.
Responsibilities
Maintains salon cleanliness
Sanitizing equipment after each use
Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms
Setting up tanning rooms for next customer according to Palm Beach Tan standards
Assisting customers as needed
Qualifications
Must be at least 18 years of age
Reliable transportation, and flexibility including nights and weekends
Attention to detail
Ability to stand, bed, walk for up to 7 hours per day
We offer a flexible work environment, free tanning and product discounts.
LST Austin, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected Veteran status, or any other characteristic protected by law.
$55k-127k yearly est. 16d ago
Call Center Representative - Healthcare Support
Chasesource 4.1
Customer care representative job in Austin, TX
TempToFT Call Center Representative - Healthcare Support
Pay Rate: $20.00/hour
Schedule: Monday-Friday, 7:00 AM-7:00 PM (8-hour shift assigned)
Work Setup: In-office only - must live within commuting distance
Join a Team That Makes a Difference!
Are you looking for a rewarding career where your work truly impacts others? We're hiring Call Center Representatives to support healthcare providers and members across Texas Medicaid programs. You'll be part of a professional, friendly team that helps families and providers get the answers and support they need.
This is an excellent opportunity to grow your career, gain valuable healthcare experience, and work in a positive, people-first environment with room to advance.
What You'll Do
Answer inbound calls from providers and members in a courteous, professional manner
Assist with Medicaid-related questions about eligibility, claims, and program services
Document all calls accurately and follow standard procedures
Route calls to appropriate departments when necessary
Maintain strong attendance, productivity, and quality standards
What You Bring
At least 6 months of experience in a high-volume call center
Strong communication and customer service skills
Ability to multitask and stay organized in a fast-paced environment
Basic computer proficiency (Microsoft Office experience a plus)
Must reside locally and be able to commute to the office
Why You'll Love Working Here
Competitive pay - $20/hour
Monday-Friday schedule (no weekends!)
Supportive team culture and professional environment
Opportunity to build a long-term career in healthcare support
Make a meaningful difference every day
If you're ready to bring your customer service skills to a mission-driven organization that values your hard work and dedication - apply today!
#ACCLSB
ChaseSource is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, pregnancy, or any other legally protected status.
By applying for this position, you consent to receive calls, AI-generated calls, text messages, and emails from ChaseSource, its affiliates, and contracted partners regarding job opportunities and related updates. Message frequency may vary. Standard message and data rates may apply. Carriers are not responsible for delayed or undelivered messages. You can opt out at any time by replying STOP or get assistance by replying HELP. For more information, please review our privacy policy at
***************************************
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$20 hourly 10d ago
Customer Service Rep/Receiving Associate
Glass Doctor-Norcross
Customer care representative job in Austin, TX
Do you have experience in customer service? Do you want to work for a company with a proven record? Then look no further. Here at Glass Doctor of Austin, we invest in our employees and make sure you have the tools and training to be successful. As the CSR/Receiving Associate, you will answer calls and customer inquiries, book new estimates, reply to after hour calls and ER requests.
Customer follow ups, taking payments, dispatching technicians and keeping up with them daily.
Receive glass from delivery trucks and compares packing lists to purchase orders to ensure accurate deliveries.
Inventory control.
Vehicle maintenance management
Skills and Qualifications:
* Strong listening, communicating, and customer service skills.
* Ability to multi-task and provide effective solutions.
* Works well with others and helps foster a supportive work environment.
* Knowledge of our company's market, industry, and products.
* Comfortable problem solving while also creating an enjoyable experience for our customers.
* Able to document customer service calls efficiently and with detail.
* Knows how to ease conflict and provide the appropriate resolutions.
* Completes tasks on time and can prioritize work load.
Requirements:
* College degree is preferred.
* Four to five years of customer service experience is required.
* Proficient with Microsoft Office software and phone systems.
* Dispatching experience is preferred, but not required.
* Clean driving record and able to clear back ground check.
* Must be able to lift 100+ lbs.
* Salary depends on experience.
$27k-37k yearly est. 60d+ ago
Call Center Rep - Spanish Bilingual Preferred
A+ Federal Credit Union 4.3
Customer care representative job in Harker Heights, TX
Job Type: Full-Time Exemption Type: Non-Exempt Wage Amount: $19.50 hourly minimum Join a wonderful team and work for an growing organization with a one-team spirit and where every voice matters! All Contact Center Consultants are eligible for incentives of up to $400 per month. The incentives will be payable so long as the Contact Center Consultant is employed by A+ Federal Credit Union in the Contact Center on the payment dates referenced above. The incentives are subject to required and authorized taxes, withholdings and deductions.
(Work from home eligibility after 90 days, upon manager approval.)
Are you ready for something new?
Our Contact Center Consultants are the first responders for the Credit Union and work together in a One-Team Many-Voices environment. Through communication, training, and continued learning/development, you will be able to assist members with questions associated with many areas of the organization. Many of our consultants move on to become supervisors and/or work in other areas of our credit union. Its a wonderful place to build a solid understanding of our organization and to serve our membership!
Join our team of professionals who are ready to assist, guide, and educate members to enhance their overall financial well-being. This is a great way to start your financial services career!
Wage Amount
$19.00/hr +$1.00/hr Call Volume Premium + Potential $2,400 Annual Incentive Bonus + Potential 4% Annual Company Bonus
Apply today to be the voice of A+ Federal Credit Union!
Essential Functions for Level I
* Answer all incoming calls within the established ring time goal
* Ensure proper identification of members using Security PINs or approved security questions prior to releasing information or conducting transactions
* Staying apprised of any phone, check or debit card scams to identify potential loss or fraud on every call
* Use pleasant, professional voice, and good listening skills to enhance service
* Assist members with loan inquires, which may include, payoff request, rate information, processing payments, establishing automatic transfers and payment history details
* Educate/advise members on questions relating to accounts, rate information, product or service requests, and/or error resolutions after completing any necessary research
* Promote and maintain quality internal service at all times in order to cultivate relationships with departments and branches to develop a team atmosphere within the Credit Union
* Attain and maintain knowledge of all credit union products and services
* Inform existing and prospective members of current promotions and new or updated products/services
* Utilize online account opening system to open various types of accounts for members, offering products/services in order to increase services per retail household
* Answer questions regarding cleared items, direct deposits, and various types of transactions on accounts
* Place applicable types of stop payments following appropriate procedures
* Be knowledgeable of regulation requirements as applicable to debit card holds, pending transaction processes, opting members in and out. Ability to explain requirements to the members
* Assist members with trouble shooting and resolving issues by accessing members online activity and resetting or unlocking logins
* Prepare and submit all wire transfer requests following appropriate procedures
* Use DocuSign system to securely send appropriate requested documents to members for completion
* Use internal software to review and create copies of cleared items as requested
* Handle adjustments to credit union Member Rewards program
* Answer inquiries regarding funds availability/check holds and releasing holds within approved limits
* Handle debit card requests for ordering, blocking, and travel notifications
* Make fee reversal decisions within approved limits
* Expected to reach and maintain a minimum of 75% success in established sales goal referrals and 80% success in quality assurance monitoring
* Complete required assignments for Level I
* Perform other duties as required or assigned
Miscellaneous
* Schedule and conduct monthly individual dialogs with Manager
* Assist with department projects, as assigned
* Participate in outside credit union sponsored activities and community/education events to increase credit union awareness
* Perform other duties as required or assigned.
* For more information about our hiring process and benefits, click the following link:
$19.5 hourly 12d ago
Customer Acquisition Expert
Beloform Craft
Customer care representative job in Austin, TX
Beloform Craft is a forward-thinking company dedicated to delivering refined brand experiences through strategic creativity and precision-driven execution. We specialize in crafting impactful advertising solutions that elevate brand identity and connect businesses with their target audiences in meaningful ways. Our team thrives on collaboration, innovation, and professional growth, fostering an environment where ideas are valued and excellence is the standard.
Job Description
We are seeking a Customer Acquisition Expert to support and execute strategic initiatives focused on expanding our customer base and strengthening client engagement. This role plays a key part in identifying opportunities, managing acquisition processes, and contributing to sustainable business growth. The ideal candidate is detail-oriented, analytical, and motivated to work in a structured, performance-driven setting.
Responsibilities
Identify and develop customer acquisition opportunities aligned with company objectives
Execute acquisition strategies while maintaining high standards of professionalism
Build and manage strong relationships with prospective customers
Analyze performance metrics and provide insights to improve acquisition effectiveness
Collaborate with internal teams to ensure a seamless customer onboarding experience
Maintain accurate records and reports related to acquisition activities
Qualifications
Strong communication and interpersonal skills
Analytical mindset with attention to detail
Ability to work independently and within a team-oriented environment
Professional approach to client interaction and problem-solving
Strong organizational and time management skills
Adaptability and willingness to learn company processes and systems
Additional Information
Competitive salary ($55,000 - $59,000 annually)
Opportunities for professional growth and internal advancement
Structured training and ongoing development
Supportive and professional work environment
Stable, full-time position with long-term potential
$55k-59k yearly 2d ago
Bilingual Call Center Representative
Carshop
Customer care representative job in Round Rock, TX
We are currently seeking a Bilingual Call Center Customer Service Representative to join our Team!
is $21 per hour with annual bonus potential of up to $2,500.
WHY WORK FOR US?
We are a people-oriented business that is committed to providing superior levels of customer service. While our success and growth are dependent on many factors, first and most important are the skills, intelligence, creativity and dedication of our employees. We have a comprehensive training program to ensure your success on the team. The customer service representative is tasked with creating an exceptional customer service experience handling a high volume of inbound customer service calls and internal transfers. Allow this position to be your steppingstone to a life-long career in the automotive industry.
RESPONSIBILITIES:
Enjoy working in a fast-paced customer-oriented environment
Greet and interact with customers on the phone in a friendly and professional manner
QUALIFICATIONS:
Detail oriented and excels in a fast-paced, results driven environment
Professional and friendly phone skills
Ability to multi-task
Self-motivated enthusiastic presence in a team environment
Professional appearance and work ethic
WE OFFER:
Competitive Compensation
Medical, Dental and Vision
401(k) with company match
Superior Training
Career Development Programs
Organizational Stability
National growth opportunities
Vacation/Sick & Holiday Benefits
Penske Automotive Group, headquartered in Bloomfield Hills, Michigan, is the world's second largest automotive dealership group. PAG operates 327 retail automotive franchises, representing 42 different brands, and 26 collision repair centers.
APPLY WITH US!
If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!
Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.
$21 hourly 1d ago
Call Center Representative for Optometry Clinic on Brodie Lane
Elite Vison Group
Customer care representative job in Austin, TX
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Job SummaryWe are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive inbound calls and place outbound calls
Identify the reason for the customer's call, collect relevant information and provide solutions
Refer to premade scripts for a variety of customer service topics
Upsell products and services when appropriate
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED
Previous experience as a Call Center Representative or in a similar role is preferred
Excellent phone and verbal communication skills
Understanding of active listening techniques
Familiarity with Customer Relationship Management (CRM) programs
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Compensation: $16.00 - $20.00 per hour
We Treat Every Patient As The Most Important Person In The World.â„¢
This is the trademarked philosophy that we were founded on by Dr. J. R. Lacey. We still live by it everyday, every patient.
$16-20 hourly Auto-Apply 60d+ ago
Customer Service Teammate
Go Car Wash
Customer care representative job in Jarrell, TX
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customerscare for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $14.00/hour, which includes a base pay of $12.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
$12-14 hourly 60d+ ago
Call Center Sales Representative II (Experienced)
Onemci
Customer care representative job in Killeen, TX
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a persuasive communicator with a proven track record in sales? Do you thrive in a fast-paced, target-driven environment? If so, we want to hear from you!
We're seeking experienced Call Center Sales Representatives to join our high-performing outbound sales team. In this role, you'll connect with current and potential customers, introduce exciting new products, upsell services, and deliver exceptional customer experiences all while representing some of the world's most recognized brands.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
-------------- POSITION RESPONSIBILITIES
Key Responsibilities:
Make outbound calls to existing and prospective customers
Promote and sell products and services tailored to customer needs
Upsell and cross-sell based on customer profiles and preferences
Actively listen to understand customer needs and recommend solutions
Use internal systems to manage accounts and process transactions
Collaborate with internal teams to resolve customer issues
Follow scripts, policies, and procedures to ensure compliance
Maintain accurate records of customer interactions and sales
Protect sensitive customer data and ensure privacy standards are met
Escalate complex issues to supervisors or support teams
Stay up to date with training, product updates, and program changes
Meet or exceed attendance, punctuality, and performance goals
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications
Must be 18 years or older with a high school diploma or equivalent
Previous experience in a call center or outbound sales environment preferred
Strong verbal and written communication skills
Typing speed of 20+ WPM
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Basic understanding of Windows operating systems
Dependable, punctual, and goal-oriented
Excellent problem-solving and conflict resolution skills
Customer-focused, empathetic, and solution-driven
Ability to multitask and manage time effectively
Comfortable in a fast-paced, evolving environment
Strong team player with excellent interpersonal skills
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
................
The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
$24k-33k yearly est. Auto-Apply 60d+ ago
Call Center Rep - In Office
The Briggs Agencies 4.4
Customer care representative job in Little River-Academy, TX
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 11d ago
Customer Service Expert
Palm Beach Tan-LST Austin I, Ltd.
Customer care representative job in Killeen, TX
Job DescriptionBenefits:
Employee discounts
Flexible schedule
Training & development
At Palm Beach Tan "clean" is our middle name. In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for various cleaning duties throughout the salon.
Responsibilities
Maintains salon cleanliness
Sanitizing equipment after each use
Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms
Setting up tanning rooms for next customer according to Palm Beach Tan standards
Assisting customers as needed
Qualifications
Must be at least 18 years of age
Reliable transportation, and flexibility including nights and weekends
Attention to detail
Ability to stand, bed, walk for up to 7 hours per day
We offer a flexible work environment, free tanning and product discounts.
LST Austin, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected Veteran status, or any other characteristic protected by law.
$54k-123k yearly est. 16d ago
Call Center Rep - Spanish Bilingual Preferred
A+ Federal Credit Union 4.3
Customer care representative job in Austin, TX
Job Type: Full-Time
Exemption Type: Non-Exempt
Wage Amount: $19.50 hourly minimum
Join a wonderful team and work for an growing organization with a one-team spirit and where every voice matters!
All Contact Center Consultants are eligible for incentives of up to $400 per month. The incentives will be payable so long as the Contact Center Consultant is employed by A+ Federal Credit Union in the Contact Center on the payment dates referenced above. The incentives are subject to required and authorized taxes, withholdings and deductions.
(Work from home eligibility after 90 days, upon manager approval.)
Are you ready for something new?
Our Contact Center Consultants are the first responders for the Credit Union and work together in a One-Team Many-Voices environment. Through communication, training, and continued learning/development, you will be able to assist members with questions associated with many areas of the organization. Many of our consultants move on to become supervisors and/or work in other areas of our credit union. It s a wonderful place to build a solid understanding of our organization and to serve our membership!
Join our team of professionals who are ready to assist, guide, and educate members to enhance their overall financial well-being. This is a great way to start your financial services career!
Wage Amount
$19.00/hr +$1.00/hr Call Volume Premium + Potential $2,400 Annual Incentive Bonus + Potential 4% Annual Company Bonus
Apply today to be the voice of A+ Federal Credit Union!
Essential Functions for Level I
Answer all incoming calls within the established ring time goal
Ensure proper identification of members using Security PINs or approved security questions prior to releasing information or conducting transactions
Staying apprised of any phone, check or debit card scams to identify potential loss or fraud on every call
Use pleasant, professional voice, and good listening skills to enhance service
Assist members with loan inquires, which may include, payoff request, rate information, processing payments, establishing automatic transfers and payment history details
Educate/advise members on questions relating to accounts, rate information, product or service requests, and/or error resolutions after completing any necessary research
Promote and maintain quality internal service at all times in order to cultivate relationships with departments and branches to develop a team atmosphere within the Credit Union
Attain and maintain knowledge of all credit union products and services
Inform existing and prospective members of current promotions and new or updated products/services
Utilize online account opening system to open various types of accounts for members, offering products/services in order to increase services per retail household
Answer questions regarding cleared items, direct deposits, and various types of transactions on accounts
Place applicable types of stop payments following appropriate procedures
Be knowledgeable of regulation requirements as applicable to debit card holds, pending transaction processes, opting members in and out. Ability to explain requirements to the members
Assist members with trouble shooting and resolving issues by accessing member s online activity and resetting or unlocking logins
Prepare and submit all wire transfer requests following appropriate procedures
Use DocuSign system to securely send appropriate requested documents to members for completion
Use internal software to review and create copies of cleared items as requested
Handle adjustments to credit union Member Rewards program
Answer inquiries regarding funds availability/check holds and releasing holds within approved limits
Handle debit card requests for ordering, blocking, and travel notifications
Make fee reversal decisions within approved limits
Expected to reach and maintain a minimum of 75% success in established sales goal referrals and 80% success in quality assurance monitoring
Complete required assignments for Level I
Perform other duties as required or assigned
Miscellaneous
Schedule and conduct monthly individual dialogs with Manager
Assist with department projects, as assigned
Participate in outside credit union sponsored activities and community/education events to increase credit union awareness
Perform other duties as required or assigned.
*For more information about our hiring process and benefits, click the following link: *****************************
Job Requirements
Education and Experience
High school diploma or GED equivalent
Minimum of six months financial institution experience or equivalent call center experience preferred
Knowledge, Skills & Abilities
Skilled use of phone system, computer, and all related software.
Basic math/accounting skills, excellent verbal and written communication skills, research, problem solving skills and dealing with potential conflict.
Ability to work independently and as part of a team, with flexibility to adapt to change
Problem solving skills, including dealing with potential conflict
Bilingual Spanish preferred
Desirable Traits
Pleasant and professional appearance
Pleasant speaking voice
Good listening skills
Enjoys working with public using courteous professional approach.
Able to work flexible hours including Saturdays
Dependable
Independent worker
Strong ability to multi-task
Organizer and planner
Possess decision-making abilities.
Versatile in all aspects of the CU
Physical Functions
Must have the ability/stamina to work at least 40 hours a week
Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
Must be able to communicate heavily through telephone, e-mail and in-person communications
Must be able to engage in problem-solving skills to help identify and solve potential issues in the field
Types of Decisions requiring supervisory approval: Any situation outside A+FCU policy or procedures.
$19.5 hourly 11d ago
Customer Support Representative
Procore Technologies, Inc. 4.5
Customer care representative job in Austin, TX
What if you could use your people skills to support a product that impacts the way communities' hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, yet it's also one of the world's least digitized and least served industries. That's why we're looking for a talented Customer Support Representative (CSR) to join Procore's journey to revolutionize construction. As a CSR, you'll utilize your strong problem-solving and people skills to help save our customers time and resources via one-call resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform.
As a member of Procore's CSR team, you'll be provided with the resources to master your craft and clarity of purpose through a shared vision-to improve the lives of everyone in construction. With encouragement from nurturing team leaders, you'll have access to programs and equitable opportunities to help you grow and thrive, both personally and professionally. For strong CSRs, this position is a great launching point to careers on our Custom Solutions, Documentations, Learning & Development teams, and more! If you're excited by the opportunity to work with a dynamic, diverse team in a fast-paced, fast-growing environment-Procore is the place for you!
This position will report to the Manager of Customer Support and is based remotely. We provide our customers with 24/7, around-the-clock support. We are looking for folks who are interested in learning more about starting a support career at Procore now or in the future if/when a position becomes available.
What you'll do:
* Acquire and maintain a thorough understanding of Procore's business model, system, and the tools needed to optimize system use and maximize impact
* Work in an exciting, fast-paced contact center environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs
* Leverage your strong collaboration skills, connecting with other teams to escalate client cases and solve complex customer problems
* Deliver a best-in-class customer experience by managing and addressing a stream of telephone, web inquiries, chat, and email to patiently guide our customers through the process of achieving their goals with Procore's software
* Diligent, consistent attention to detail and management of administrative aspects of the job
* Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike
* Proactively seek guidance and direction from manager and co-workers when appropriate
* Convey Procore's culture, values of Openness, Optimism, and Ownership to our clients, adhere to established ethical standards
What we're looking for:
* 6+ months of related experience (queue-based roles, other customer support experience, retail, etc.) and a High School Diploma or GED
* A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully
* Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions
* A hungry learner with the ability to learn quickly and adapt to a changing product
* Self-starter who is excellent at problem-solving
* A solution-focused mindset that proactively detects issues and provides timely solutions
* Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player
* Prior experience or even interest in the construction industry is a plus
Additional Information
Base Pay Range:
19.20 - 26.40 USD Hourly
For Los Angeles County (unincorporated) Candidates:
Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.
$29k-36k yearly est. 8d ago
Call Center Representative for Optometry Clinic on Brodie Lane
Elite Vison Group LLC
Customer care representative job in Austin, TX
Job DescriptionBenefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive inbound calls and place outbound calls
Identify the reason for the customers call, collect relevant information and provide solutions
Refer to premade scripts for a variety of customer service topics
Upsell products and services when appropriate
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
High school diploma/GED
Previous experience as a Call Center Representative or in a similar role is preferred
Excellent phone and verbal communication skills
Understanding of active listening techniques
Familiarity with Customer Relationship Management (CRM) programs
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
$24k-33k yearly est. 31d ago
Call Center Representative (Flexible Schedule)
Onemci
Customer care representative job in Killeen, TX
LOCATION Killeen, TX JOB TYPE Full-Time & Part-Time POSITION OVERVIEW
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We're expanding our team and looking for motivated Call Center Representatives to join us! In this role, you'll handle inbound calls and guide customers through the sales process, helping them discover new products and services while delivering exceptional support.
This is a great opportunity to develop your customer service and sales skills in a dynamic, fast-paced environment. We offer both full-time and part-time positions with flexible scheduling options.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
-------------- POSITION RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.
Key Responsibilities:
Respond to inbound and outbound calls in a friendly, timely, and professional manner
Resolve customer inquiries effectively, aiming for first-call resolution
Research and retrieve information across systems to support customer needs
Accurately document interactions and process claims in internal systems
Engage customers in solution-focused conversations to identify the best options
Use training resources and scripts to provide accurate information and support
Maintain confidentiality and handle sensitive data responsibly
Escalate complex issues to the appropriate team members when necessary
Participate in ongoing training and team meetings to stay current on updates
Adhere to attendance and scheduling expectations
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
Must be 18 years or older
High school diploma or equivalent required
Strong communication and organizational skills
Typing speed of at least 20 words per minute
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Familiarity with Windows operating systems
Dependable and punctual with strong time management skills
Ability to troubleshoot, resolve issues, and follow up with customers
Strong problem-solving and conflict resolution abilities
Customer-first mindset: empathetic, patient, and responsive
Ability to multitask and work independently
Team player with a collaborative attitude
Comfortable working in a fast-paced, evolving environment
Excellent interpersonal skills and the ability to build rapport with customers and colleagues
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
DISCLAIMER
The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
$24k-33k yearly est. Auto-Apply 60d+ ago
Learn more about customer care representative jobs
How much does a customer care representative earn in Cedar Park, TX?
The average customer care representative in Cedar Park, TX earns between $25,000 and $39,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.
Average customer care representative salary in Cedar Park, TX
$31,000
What are the biggest employers of Customer Care Representatives in Cedar Park, TX?
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