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  • Alumni Engagement Specialist

    University of Colorado 4.2company rating

    Customer care representative job in Colorado Springs, CO

    Alumni Engagement Specialist - 38327 University Staff Description Alumni Engagement SpecialistUniversity Advancement, Communications, and EngagementElevate Your Career at UCCS: Innovate, Inspire, and Impact in the Rockies!Who We AreThe University of Colorado Colorado Springs (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking an Alumni Engagement Specialist to join our team! UCCS is committed to academic excellence, professional development, and fostering an environment that supports innovation and student success. At the base of the Rocky Mountains, Colorado Springs is captivated by its stunning landscapes, making it a paradise for nature lovers. This city is more than its scenery-a mosaic of history, arts, and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle. Salary Range: $56,449 - $60,000 annually. Compensation will be commensurate upon experience and qualifications. This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions. Work Location: On Site with Hybrid OptionsBenefits at a GlanceAt UCCS, our employees are our most valued asset. We're proud to offer:Generous Time Off: Enjoy 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI Leave. Robust Health Coverage: Our comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit. Plus, benefit from affordable dental, vision plans, and competitive prescription drug prices. Financial & Retirement Benefits: Take advantage of our health savings, flexible spending accounts, and life and disability insurance. Plan for your future with our retirement options. Further Your Education: Avail twelve (12) waived credits per academic year for courses at any CU campus. We invest in your educational and professional growth. Wellness & More: From wellness programs aimed at achieving your best self to various additional benefits through CU Advantage, we prioritize well-being and holistic development. Want to know your total compensation? Use our calculator to get the complete picture!SummaryUniversity Advancement, Communications, and Engagement professionals build various levels of support and affinity for the institution through a coordinated effort as part of the university's primary outreach to the community and region. This includes building support and funding through community engagement and alumni outreach efforts, attendance at key events, representation on important initiatives and the creation of partnerships supporting the university's mission. The Alumni Engagement Specialist plays a vital role in connecting alumni with career development opportunities and fostering lifelong engagement with the university. This position focuses on designing and executing career-related programming for alumni, cultivating meaningful relationships, and leveraging data to assess impact. · UCCS Advancement· Career Center· System Advancement· College and unit leaders The role will be located as follows:· 8 hours a week - UCCS Downtown· 8 hours a week - UCCS Career Center (UCCS Main Campus)· 8 hours a week - Main Hall (UCCS Main Campus)· Up to 16 hours remote/hybrid, but with the flexibility for programmatic components Essential FunctionsThe duties and responsibilities of the position include, but are not limited to:Alumni Engagement & Programming (50%) Assist, promote, and implement career-focused initiatives that connect alumni with students, faculty, and industry professionals. Coordinate networking events, mentorship programs, career panels, and virtual and in-person workshops for learning and workshops featuring alumni to share their career experiences. Collaborate with university departments to promote alumni involvement in career development efforts within the colleges. Resource Development (20%) In coordination with Alumni and Donor Engagement Director, create and manage career development resources tailored to alumni at all life stages Coordinate with the T. Rowe Price Career and Innovation Center to align alumni needs with institutional career services Promote certifications, micro-credentials, and enrichment courses aligned with alumni interests Data (15%) Maintain and analyze alumni engagement data to evaluate program effectiveness and identify trends. Support Council for Advancement and Support of Education (CASE) reporting initiatives. Track participation and feedback from events, workshops, and learning programs Ensure data accuracy and collaborate with advancement and IT teams to optimize alumni tracking systems. Relationship Management (15%) Cultivate and sustain relationships with alumni to encourage ongoing involvement and support. Serve as a liaison between the UCCS T. Rowe Price Career and Innovation Center and alumni, facilitating connections and responding to inquiries. Partner with other campus units to align alumni career engagement efforts and share insights. Contribute to the overall success of the Advancement Division by performing other duties and responsibilities as assigned. Tentative Search TimelinePriority will be given to applications submitted by: December 5, 2025Potential interview dates: December 12-17,2025; January 5-19, 2026Potential start date: February 1, 2026CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities. In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices. Qualifications A bachelor's degree from an accredited institution in a related field is required with minimum 2 years experience in higher education. Experience with constituent engagement and/or similar transferable skills is preferred. Experience in alumni relations and engagement is highly desirable. Experience in writing and communication strategy is preferred. Experience in event planning is ideal. Experience and proficiency with a CRM, Excel, Tableau websites and social media is preferred. Application Materials Required: Cover Letter, Resume/CV Job Category: External Relations Primary Location: Colorado Springs Department: C0001 -- Colorado Springs Campus - 40250 - VCUA-University Development Schedule: Full-time Posting Date: Nov 20, 2025 Unposting Date: Ongoing Posting Contact Name: Christine Iacobbo Posting Contact Email: ciacobbo@uccs. edu Position Number: 00002987
    $56.4k-60k yearly Auto-Apply 60d+ ago
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  • Customer Care Specialist

    Serenity Mental Health Centers 3.7company rating

    Customer care representative job in Colorado Springs, CO

    Customer Care Specialist - No Healthcare Experience Needed Make a Meaningful Impact - Bring Compassion, We'll Provide the Training At Serenity Healthcare, we're transforming mental wellness through empathy, innovation, and science-backed care. We're currently hiring TMS Technicians to support patients through their healing journey. If you have a background in customer service, hospitality, or caregiving and love helping others - this could be your perfect next step. 💡 No medical experience required. We provide full paid training and national certification. About the Role As a Customer Care Specialist, you'll work closely with patients undergoing Transcranial Magnetic Stimulation (TMS) treatment - a non-invasive, FDA-approved therapy for depression and other mental health conditions. You'll be a calming, consistent presence throughout their care experience. Key Responsibilities: Deliver one-on-one support during patient treatment sessions Operate and monitor TMS equipment (training provided) Encourage patients using positive tools like journaling, goal-setting, and mindfulness Maintain accurate session records and communicate with medical staff Create a warm, supportive environment for every patient About Serenity Healthcare Serenity Healthcare is a national mental health provider offering personalized, evidence-based treatment for people who haven't found relief through traditional therapies. Our team uses FDA-cleared TMS technology and a whole-person approach to help patients heal from anxiety, depression, PTSD, and more. Ready to Make a Difference? Apply now and be the reason someone finds hope again. Serenity Healthcare is an equal opportunity employer. All qualified applicants are encouraged to apply. In accordance with Colorado's Equal Pay for Equal Work Act this position pay ranges $25-26.50 hourly. Requirements Who We're Looking For We hire people for character and heart, not just experience. We're especially interested in individuals with backgrounds in: Customer service, hospitality, education, retail, or similar people-facing roles A passion for supporting others through tough times Strong emotional intelligence and a calm, kind demeanor Minimum Requirements: 2+ years of full-time professional experience (any industry) Clear, professional verbal and written communication skills High level of empathy, patience, and emotional resilience Punctual, dependable, and open to feedback Must be authorized to work in the U.S. Background check and drug screening required Benefits Why Join Serenity Healthcare? At Serenity, you'll do more than work - you'll help people take back their lives. Benefits Include: 90% employer-paid medical, dental & vision 10 PTO days (15 after 1 year) + 10 paid holidays 401(k) Rapid promotion opportunities as we grow Positive, mission-driven culture where your contribution matters
    $25-26.5 hourly Auto-Apply 60d+ ago
  • Call Center Representative ( Inbound )

    Slade Glass Co 3.4company rating

    Customer care representative job in Colorado Springs, CO

    At Slade Glass Co., we believe in creating a lasting impact through superior craftsmanship and an unwavering commitment to customer satisfaction. We're a family-owned business proudly serving Northern Colorado since 1961, specializing in residential and commercial glass installation, repair, and replacement. Our team is looking for a dedicated and dynamic Customer Service Representative to help us continue providing exceptional service to our clients. If you're looking for an opportunity to grow in a fast-paced, professional, and rewarding environment, we want to hear from you! The Customer Service Representative plays a key role in supporting our daily operations while ensuring our customers receive top-notch service from the first point of contact. If you thrive in a customer-focused, fast-paced environment and enjoy taking on new challenges, this role is perfect for you. Key Responsibilities: Assist all customers, answer phones, distribute mail, and manage office supplies. Assist customers with scheduling appointments, ordering products, order pick-ups, cash outs, and general inquiries via phone, email, and in-person. Learn the glass industry and assist with inside sales, helping customers find the right products and services. Support team communication by relaying relevant customer and job-related information to the appropriate departments. Track and manage orders, ensuring timely delivery and accurate information is communicated to customers. Maintain accurate records of customer communications, order details, and relevant documentation. Coordinate with the installation and repair teams to schedule appointments, ensuring the timely and efficient completion of projects. Enter customer information and order details into the company's database with attention to detail and accuracy. Act as the point of contact for any customer service issues, working to resolve problems and ensure customer satisfaction. Qualifications: Proficiency in Microsoft Office, Google Workspace, and general computer software. Strong organizational and critical thinking skills with the ability to stay calm under pressure. Excellent written and oral communication skills; ability to engage with employees at all levels. Ability to multitask, prioritize, and meet deadlines in a dynamic environment. Self-starter with a positive, team-oriented attitude. Experience in customer service or a related administrative role preferred. A High school diploma or equivalent required; an associate's degree or higher is a plus. Why Work at Slade Glass Co.? We don't just install glass, we build long-lasting relationships with our customers and employees. Our core values of Integrity, Respect, Loyalty, and Professionalism guide everything we do. If you're ready to make an impact, be part of a supportive family environment, and grow your career with a respected company, apply today! Slade Glass Co. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information, military status, or any other protected characteristic under federal, state, or local law.
    $29k-36k yearly est. 60d+ ago
  • Call Center Sup/TL

    Systems Integration 4.3company rating

    Customer care representative job in Colorado Springs, CO

    Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. Join our customer service team to discover a professionally and financially rewarding career in an exciting, fast-paced, and growing government-contracting industry! We are hiring a Call Center Sup/TL to work at a site located in Colorado Springs, CO. Must be available to work during the hours of operation which are following 2:30am and 7:30pm MST (7) days per week including holidays. Shift schedules are 2:30am to 11:00am and 11:00am to 7:30pm any day of the week. This is a Service Contract Act Wage Determination position that pays an additional $4.41 per hour for Health & Welfare (H&W) benefits, in addition to the base wage rate. The Team Lead/Supervisor will work with Management to ensure adequate staffing levels are met based on projected and actual call volumes. Will be responsible to ensure service level agreements are met regarding average wait times, call handle time, representative availability, adherence to escalation policy, call quality scores, privacy violations and documentation of supplemental training. Job Requirements: SII is an equal opportunity employer, offering competitive pay Must be a US citizen and be able to obtain a public trust clearance. Proven knowledge and experience in the principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar to produce clear documentation of calls. Adept at active listening, effective speaking skills to convey information effectively, be service oriented actively seeking ways to help and resolve problems. Excel at reading comprehension, understanding written communications in work related documents. Employ critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. 2 plus years call center supervisory experience and proven ability to lead a team of approximately 10+ Call Center Representatives. Responsible for the development of direct reports through weekly coaching, and quality inspection. BA Degree preferred. and performance-based incentives, including paid vacation, 10 paid holidays per year.
    $29k-36k yearly est. 60d+ ago
  • Call Center Representative

    Cellular Sales Verizon Authorized Retailer 4.5company rating

    Customer care representative job in Colorado Springs, CO

    Call Center Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+. Salary Grade/Level/Family/Range $15-17 per hour depending on experience and skill level. JOB DESCRIPTION Summary/Objective Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character Competencies Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Travel No travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key) Essentials Positive attitude High school diploma or equivalent; college degree preferred Minimum two years of related work experience Effective communication skills Interest and understanding of technology products and services Business ownership mentality
    $15-17 hourly 11d ago
  • Call Center Representative

    Coconclean

    Customer care representative job in Colorado Springs, CO

    We are looking for a Call Center Representative to join our team! As a Call Center Representative, you will be the main liaison between our company and current and potential customers. You main goal will be to effectively address customer issues, complaints and inquiries in a timely manner. Call Center Representative duties and responsibilities: Manage inbound and outbound customer calls in a timely manner Identify customers' needs and wants, give your best to clarify information Research every issue and provide solutions to them Recognize opportunities to upsell our products and services Follow our company's communication “scripts” Keep records of all conversations in our call center database in a comprehensible way When assigned, attend educational seminars Build strong relationships with customers Follow our customer engagement strategy Meet qualitative and quantitative targets Call Center Representative requirements: Previous experience in a customer support role Track your own work on a daily basis and compare to banchmarks Strong phone and verbal communication skills Excellent listener Adaptable to different personality types Familiarity with CRM technology Customer focus Ability to multi-task Set priorities Excellent time management skills High school degree
    $28k-36k yearly est. 60d+ ago
  • Call Center Rep - In Office

    Trentini Agencies

    Customer care representative job in Divide, CO

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 9h ago
  • Customer Service Representative

    The Overhead Door 3.8company rating

    Customer care representative job in Colorado Springs, CO

    1-3 years Customer Service experience, door industry preferred. Attention to detail and problem solving. Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc. Basic math skills required. Willingness to learn product and processes. Education High School Diploma or GED Physical / Work Environment Requirements Ability to stand for long periods of time in a non-climate controlled environment. Ability to lift up to 50 pounds Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc). Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation. Respond to customer requests for information concerning order tracking, order expediting and product availability. Perform order entry at both sales invoicing level and request for products from supply plants. Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. Process all necessary paperwork for the daily operation of the sales center as required. Delivery responsibilities as required. Including driver qualified (valid license). Assist in unloading and loading vendor and customer vehicles. Monitor completion of daily customer LTL shipment including UPS. Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention. Other duties as assigned.
    $36k-41k yearly est. Auto-Apply 60d+ ago
  • Winner's Circle - Customer Service

    Daveandbusters

    Customer care representative job in Colorado Springs, CO

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 18 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $14.42 - $16 per hour Salary Range: 14.81 - 16.31 We are an equal opportunity employer and participate in E-Verify in states where required.
    $14.4-16 hourly Auto-Apply 60d+ ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Customer care representative job in Colorado Springs, CO

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $29k-34k yearly est. 2d ago
  • Custom Cabinet Sales Rep.

    Kitchen Refresh

    Customer care representative job in Colorado Springs, CO

    Kitchen Refresh is seeking a custom cabinet sales professional franchisee. The franchisee owner-operator would be responsible for a territory in the Indianapolis area. Job Requirements: Conduct prompt and professional communication with leads and clients Perform in-home, design studio, and virtual consultations Deliver estimate at time of consultation using Quickbooks Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation Identify and create working relationships with a finish carpenter and painter Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work Coordinate with painter for painting of only the cabinet boxes Follow proven marketing, sales, and installation processes Must have a valid driver's license Must be able to communicate effectively in English As a Kitchen Refresh franchisee, you would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems. Franchisees can also earn additional profits on upsell and cross sale opportunities. Full-time $150.00 per hour Monday to Friday Driver's License (Required)
    $33k-45k yearly est. 60d+ ago
  • Work At Home Focus Group Panel. Call Center Agent Experience Not Required.

    Apexfocusgroup

    Customer care representative job in Colorado Springs, CO

    Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback. We connect individuals with flexible work at home research opportunities that help shape products, services, and user experiences. Role Overview We're inviting individuals from all backgrounds, including those searching for call center agent roles, to express interest in joining upcoming consumer research studies. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely. This is a casual, project-based role well suited for individuals looking to participate part time in research based on availability and profile match. Requirements A smartphone, tablet, or computer with a working camera A stable internet connection Ability to follow written instructions and share thoughtful opinions A valid email address to receive study invitations Benefits Flexible participation - opt in only when studies match your profile Research formats vary and may include focus groups (work at home online or in-person), video interviews, product evaluations, or digital feedback sessions No prior call center agent experience required - just a willingness to participate Some studies may offer early access to unreleased products or services Compensation is offered for many studies, depending on type If you're interested in being part of research that helps shape real-world decisions, and exploring flexible part time, work at home opportunities, we welcome you to register your interest online today. Important Notice - No Fees Required We never charge any fees to register or participate. Please remain cautious of any message requesting payment to take part in research.
    $27k-38k yearly est. Auto-Apply 27d ago
  • Customer Service Advisor

    Cobblestone Auto Spa

    Customer care representative job in Castle Rock, CO

    Express Sales Team Member Who are we? Cobblestone is Arizona's and Colorado's premier car care destination, offering multiple different services including car washing (full service and express), oil changes, detailing, and more. With 41 Arizona and 35 Colorado locations, Cobblestone has been providing top-tier quality for more than 25 years. The company prides itself on providing unparalleled service, products and customer experience, all at competitive prices and a quick, efficient pace. Cobblestone is dedicated to supporting local communities, non-profit organizations, and local businesses, such as Phoenix Children's Hospital, Children's Hospital of Colorado, first responders, law enforcement, veteran's organizations, teachers and more. Cobblestone annually donates approx. $300,000 to over 125 charitable organizations. What will you get to do? * Vibrantly welcome our customers to our business. * Educate customers on various levels of washes available and what they accomplish * Makes customers aware of current promotions and incentives to do business with us. * Advise our customers of Fast-pass unlimited membership benefits * Assist with customer payments and other inquiries * Collaborate as a team to ensure our sites are operating at maximum efficiency while maintain image standards * Perform additional duties as assigned by Management. * Have fun and make money!! What will you bring? * Previous experience in customer service / sales. * A positive, energetic and contagious personality with the desire to work in a team centered environment. * Must be ok working outside in Arizona's 2 different seasons. * Flexibility to take training and coaching on the fly and apply to work specific scenarios * Ability to effectively communicate and follow directions. * Willingness to follow company dress code and operational guidelines. * Awareness!! We have a lot of heavy machinery at our locations and SAFETY is our #1 priority What do we offer? * Pay is rewarding. * Competitive hourly rate with weekly pay. * Membership commissions * Residual commission * Additional pay incentives for Top Performers. * Medical, dental and vision. (Based on full/part-time status). * Opportunity for advancement. We LOVE to promote our Top Performing Employees! * Free car washes and other vehicle service discounts Cobblestone Auto Spa / Car Wash is an Equal Employment Opportunity (EEO) employer. It is the policy of the Firm to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status.
    $29k-36k yearly est. 60d+ ago
  • Operations Staff | Part-Time | Pueblo Convention Center

    Oak View Group 3.9company rating

    Customer care representative job in Pueblo, CO

    Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Operations Worker helps with the day-to-day operations of the facilities; setting up and tearing down of events, along with housekeeping duties. This role pays an hourly rate of $15.16 Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year. This position will remain open until April 17, 2026. Responsibilities Helps the Operation department with event changeovers, i.e. dance floors, stage risers, table, chairs, and signs Performs routine to moderate tasks maintaining facility and equipment along with other inventory as needed. Oversees housekeeping services for the facilities Maintain an accurate record keeping system for hazardous materials communication program Interacting with clients, serving their needs within the confines of state and local laws, and provides physical facility needs and performs custodial duties. Performs moderate to difficult set-ups in a convention center setting. Performs operation of machinery, included fork lifts and scissor lifts Review and coordinate and changeover work plan, facility maintenance and operations Qualifications Possess superior interpersonal and strong written and oral communication skills Ability to function in a fast-paced, high-pressure environment, handle multiple tasks at one time, meet deadlines Must be self-motivated with strong leadership abilities and organizational skills Working knowledge of operational equipment including but not limited to: forklift, pallet jacks, scrubbers, floor buffers, mechanical lifting devices, staging. Ability to follow written instruction, interpret floor plans and event work orders Candidates must be able to follow orders explicitly, be capable of working as part of a team, and be able to work well with other individuals. Candidates should be able to work alone if required, and be able to complete tasks up to and including final clean up and putting tools and supplies back to their assigned storage areas. Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days Forklift certification is preferred Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
    $15.2 hourly Auto-Apply 4d ago
  • Alumni Engagement Specialist

    University of Colorado 4.2company rating

    Customer care representative job in Colorado Springs, CO

    A bachelor's degree from an accredited institution in a related field is required with minimum 2 years experience in higher education. Experience with constituent engagement and/or similar transferable skills is preferred. Experience in alumni relations and engagement is highly desirable. Experience in writing and communication strategy is preferred. Experience in event planning is ideal. Experience and proficiency with a CRM, Excel, Tableau websites and social media is preferred. Alumni Engagement Specialist University Advancement, Communications, and Engagement Elevate Your Career at UCCS\: Innovate, Inspire, and Impact in the Rockies! Who We Are The University of Colorado Colorado Springs (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking an Alumni Engagement Specialist to join our team! UCCS is committed to academic excellence, professional development, and fostering an environment that supports innovation and student success. At the base of the Rocky Mountains, Colorado Springs is captivated by its stunning landscapes, making it a paradise for nature lovers. This city is more than its scenery-a mosaic of history, arts, and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle. Salary Range\: $56,449 - $60,000 annually. Compensation will be commensurate upon experience and qualifications. This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions. Work Location: On Site with Hybrid Options Benefits at a Glance At UCCS, our employees are our most valued asset. We're proud to offer: Generous Time Off\: Enjoy 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI Leave. Robust Health Coverage\: Our comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit. Plus, benefit from affordable dental, vision plans, and competitive prescription drug prices. Financial & Retirement Benefits\: Take advantage of our health savings, flexible spending accounts, and life and disability insurance. Plan for your future with our retirement options. Further Your Education\: Avail twelve (12) waived credits per academic year for courses at any CU campus. We invest in your educational and professional growth. Wellness & More\: From wellness programs aimed at achieving your best self to various additional benefits through CU Advantage, we prioritize well-being and holistic development. Want to know your total compensation? Use our calculator to get the complete picture! Summary University Advancement, Communications, and Engagement professionals build various levels of support and affinity for the institution through a coordinated effort as part of the university's primary outreach to the community and region. This includes building support and funding through community engagement and alumni outreach efforts, attendance at key events, representation on important initiatives and the creation of partnerships supporting the university's mission. The Alumni Engagement Specialist plays a vital role in connecting alumni with career development opportunities and fostering lifelong engagement with the university. This position focuses on designing and executing career-related programming for alumni, cultivating meaningful relationships, and leveraging data to assess impact. · UCCS Advancement · Career Center · System Advancement · College and unit leaders The role will be located as follows: · 8 hours a week - UCCS Downtown · 8 hours a week - UCCS Career Center (UCCS Main Campus) · 8 hours a week - Main Hall (UCCS Main Campus) · Up to 16 hours remote/hybrid, but with the flexibility for programmatic components Essential Functions The duties and responsibilities of the position include, but are not limited to: Alumni Engagement & Programming (50%) Assist, promote, and implement career-focused initiatives that connect alumni with students, faculty, and industry professionals. Coordinate networking events, mentorship programs, career panels, and virtual and in-person workshops for learning and workshops featuring alumni to share their career experiences. Collaborate with university departments to promote alumni involvement in career development efforts within the colleges. Resource Development (20%) In coordination with Alumni and Donor Engagement Director, create and manage career development resources tailored to alumni at all life stages Coordinate with the T. Rowe Price Career and Innovation Center to align alumni needs with institutional career services Promote certifications, micro-credentials, and enrichment courses aligned with alumni interests Data (15%) Maintain and analyze alumni engagement data to evaluate program effectiveness and identify trends. Support Council for Advancement and Support of Education (CASE) reporting initiatives. Track participation and feedback from events, workshops, and learning programs Ensure data accuracy and collaborate with advancement and IT teams to optimize alumni tracking systems. Relationship Management (15%) Cultivate and sustain relationships with alumni to encourage ongoing involvement and support. Serve as a liaison between the UCCS T. Rowe Price Career and Innovation Center and alumni, facilitating connections and responding to inquiries. Partner with other campus units to align alumni career engagement efforts and share insights. Contribute to the overall success of the Advancement Division by performing other duties and responsibilities as assigned. Tentative Search Timeline Priority will be given to applications submitted by\: December 5, 2025 Potential interview dates\: December 12-17,2025; January 5-19, 2026 Potential start date\: February 1, 2026 CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities. In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices.
    $56.4k-60k yearly Auto-Apply 60d+ ago
  • Customer Service Representative

    Systems Integration 4.3company rating

    Customer care representative job in Colorado Springs, CO

    Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. Join our customer service team to discover a professionally and financially rewarding career in an exciting, fast-paced, and growing government-contracting industry! We are hiring Tier 1 Customer Service Center Representatives to work at a site in Colorado Springs, CO location. Must be available to work between a shift during the hours of operation which are 2:30am to 7:30pm MST (7) days per week, 365 days per year. Shift schedules are 2:30am to 11am and 11am to 7:30pm including weekends and holidays. Please note, this position is an on-site position. Call Center Representatives will be able to confer with customers by telephone to provide information and conduct research to resolve questions. They will verify that appropriate responses were provided to resolve customer inquiries and keep detailed records of customer interactions. Representatives will be able to use Customer Relationship Management (CRM) software as well as research extensive commercial and government databases. Work Authorization/Security Clearance Must be a US Citizen and be able to obtain a public trust security clearance. The successful applicant will have: Proven knowledge and experience in the principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Must have knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar to produce clear documentation of calls. Call Center Reps will be adept at active listening, effective speaking skills to convey information effectively, be service oriented actively seeking ways to help and resolve problems. Must excel at reading comprehension understanding written work in work related documents. Must employ critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. SII is an equal opportunity employer, offering competitive pay and performance-based incentives, including 10 paid holidays per year. Must be able to pass a federal background check that inlcudes a credit check.
    $30k-36k yearly est. 60d+ ago
  • Call Center Representative

    Cellular Sales 4.5company rating

    Customer care representative job in Colorado Springs, CO

    Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+. Salary Grade/Level/Family/Range $15-17 per hour depending on experience and skill level. JOB DESCRIPTION Summary/ObjectiveProvide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character Competencies Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory ResponsibilityThis position has no supervisory responsibilities. Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of WorkThis is a full-time position. TravelNo travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key) Essentials * Positive attitude * High school diploma or equivalent; college degree preferred * Minimum two years of related work experience * Effective communication skills * Interest and understanding of technology products and services * Business ownership mentality
    $15-17 hourly Auto-Apply 19d ago
  • Call Center Rep - In Office

    Trentini Agencies

    Customer care representative job in Monument, CO

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 9h ago
  • Customer Care Specialist

    Serenity Mental Health Centers 3.7company rating

    Customer care representative job in Parker, CO

    Job Description Customer Care Specialist - No Healthcare Experience Needed Make a Meaningful Impact - Bring Compassion, We'll Provide the Training At Serenity Healthcare, we're transforming mental wellness through empathy, innovation, and science-backed care. We're currently hiring TMS Technicians to support patients through their healing journey. If you have a background in customer service, hospitality, or caregiving and love helping others - this could be your perfect next step.
    $33k-38k yearly est. 4d ago
  • Customer Service Advisor

    Cobblestone Auto Spa

    Customer care representative job in Parker, CO

    JOB TITLE: Customer Service Advisor FLSA STATUS: Non-Exempt JOB STATUS: Full Time or Part Time REPORTS TO: Site Manager, Assistant Site Manager, or Lube Manager (varies based on business need) DIRECT/ INDIRECT REPORTS: None The Customer Service Advisor (CSA) at Spotless Brands is the first point of contact for guests and plays a critical role in delivering a best-in-class customer experience. This position is ideal for sales- and service-oriented individuals who thrive in fast-paced environments, enjoy connecting with people, and are passionate about helping customers choose services that best meet their needs. The Customer Service Advisor will engage directly with customers at car wash and/or lube center entry points such as at the kiosk to educate customers on available services, overcome objections, and drive membership and package sales. Essential Functions (Other Duties as Assigned) * Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints) * Identify customer needs through open-ended questions and active listening * Educate customers on available wash and detail packages, highlighting features, benefits, and value * Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits, and value (select lube center locations only) * Promote and sell memberships, including Fast Pass and Unlimited programs * Present and explain current promotions and incentives to encourage additional purchases * Assist customers with payment transactions at the kiosk and answer general inquiries * Overcome objections with professionalism and empathy to guide customers to the best solutions * Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns * Collaborate with site team members to ensure smooth and efficient site operations including all necessary duties- varies by business needs * Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment * Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep * Perform other duties as assigned to support the team and site performance Education and Experience * High School Diploma or equivalent preferred, not required * Prior customer service or sale experience preferred, not required * Must be able to successfully pass a background check in accordance with company policies and applicable laws * Must be at least 16 years of age (or older where required by law or safety regulations) * Valid driver's license preferred (may be required depending on location and responsibilities) Knowledge, Skills, and Abilities Knowledge * Basic understanding of customer service principles and practices * Familiarity with point-of-sale systems * Awareness of Spotless Brands' wash services, detain offerings, and membership options * General knowledge of company policies and operational procedures Skills * Excellent communication skills, including active listening and clear, persuasive speaking skills * Strong customer service and people skills; ability to build rapport quickly * Sales-minded with the ability to highlight value and drive conversions * Effective organizational and time management skills * Ability to multitask in a fast-paced, customer-facing environment Abilities * Ability to work independently while remaining team focused * Ability to remain calm and professional under pressure or high-volume periods * Ability to adapt communication style to meet different customer needs and personalities * Ability to operate or learn to operate point-of-sale and kiosk systems * Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks * Ability to work flexible hours, including evenings, weekends, and holidays Physical Requirements * Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a time * Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder * Ability to twist, carry, reach, push, and pull frequently * Ability to lift and carry 50 pounds without assistance for work-related materials * Ability to work outdoors and be efficient in all weather conditions * Ability to work on your feet in a fast-paced, physically active environment * Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas * Use of personal protective equipment (gloves, eyewear, etc.. ) as required * Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities. Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly. Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E- Verify to check employment eligibility: ****************************************************************************************** and ***********************************************************************************************
    $29k-36k yearly est. 60d+ ago

Learn more about customer care representative jobs

How much does a customer care representative earn in Colorado Springs, CO?

The average customer care representative in Colorado Springs, CO earns between $28,000 and $43,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.

Average customer care representative salary in Colorado Springs, CO

$35,000

What are the biggest employers of Customer Care Representatives in Colorado Springs, CO?

The biggest employers of Customer Care Representatives in Colorado Springs, CO are:
  1. ANB Bank
  2. Partnered Staffing
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