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Customer Care Representative Jobs in Columbus, GA

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  • Customer Care Representative

    The London Nelson Organization 4.3company rating

    Customer Care Representative Job In Columbus, GA

    We have an immediate full-time remote Benefits Representative/CSR position for driven and energetic personalities willing to learn. They are responsible for ensuring a high level of service and satisfaction while matching client needs to products and services. We offer full training and great weekly pay. Position Benefits: Full training provided No experience needed A fun, energetic and positive office environment Great benefits Career growth and advancement opportunities Great weekly pay and bonuses A dynamic team environment, we help each other grow in this career Remote What we are looking for in you: Communication skills Team player mentality Strong customer service skills Basic computer skills Friendly personality Detail-oriented Eager and willing to learn If you feel that you possess the qualities that we are looking for and would like to see if you are a fit for our company, apply now! Our approach is what has led us to be ranked as a top workplace, top office culture, and put on the Forbes list as the 24th happiest company to work for. First year pay typically ranges from $55,000-$65,000. All applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
    $55k-65k yearly 3d ago
  • Customer Care Expert I (5621)

    W.C. Bradley Co 4.4company rating

    Customer Care Representative Job In Columbus, GA

    Customer Care Experts help troubleshoot and resolve our customers' issues to get them back to grilling for their friends and family! Each issue is different, and we are looking for you to personalize your approach to assist each customer's unique issue. You will be challenged to quickly think and respond to customers who may have a variety of questions and circumstances. Applicants must be comfortable speaking on the phone for long periods of time and be able to communicate in a professional manner through e-mail and any other written means, as needed. We are looking for applicants with a great attitude and that are looking to create a World Class customer experience! Duties and Responsibilities • Maintaining a positive, empathetic, and professional attitude toward customers • Responding promptly to customer inquiries • Communicating with customers through various channels • Acknowledging and resolving customer concerns • Knowing Dansons products inside and out so that you can answer questions and educate our customers about their grill • Processing orders using our tools • Communicating and coordinating with colleagues daily • Providing feedback on the efficiency of the Customer Care process to help drive improvement • Ensure customer satisfaction and provide professional customer support each day • Have fun and be part of our winning team Qualification Requirements Minimum Education: High school diploma Minimum Experience: Basic knowledge of pellets grills preferred, but not required Knowledge, Skills and Abilities • High school diploma • Ability to stay cool under pressure • Comfortable using computers and multitasking • Experience delighting customers on the phone • Flexibility to work any shift o 10 ½ hour shifts available based on need o 8 ½ hour shifts for most team members o Some Holidays required to ensure customers are taken care of o Some Weekends may be required Physical Requirements Represents the appropriate physical requirements of the job in the course of the work. #LI For employment within the United States, the W.C. Bradley Co. uses E-Verify to confirm the employment eligibility of all newly hired team members. To learn more about E-Verify, including your rights and responsibilities, please visit the U.S. Citizen and Immigration Service at *********************** The W.C. Bradley Co. is an Affirmative Action / Equal Employment Opportunity employer. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, or veteran status. We support and obey laws that prohibit discrimination where we do business. Federal law requires the W.C. Bradley Co. to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. If you are interested in applying for employment with the W.C. Bradley Co. and require special assistance or accommodation to complete any part of the application and pre-employment process, please contact our Human Resources Office at ************ or visit us at 1017 Front Avenue, Columbus, GA 31902.
    $24k-31k yearly est. 5d ago
  • Customer Service Representative 1, 2, or 3

    Georgia Department of Public Health 4.0company rating

    Customer Care Representative Job 39 miles from Columbus

    WIC Call Center District 4 Public Health 301 Main Street Lagrange, GA 30240 Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. All District 4 Public Health, County BOH employees are deemed essential employees in the event of an emergency. As such, you may be called on to participate in an event not limited to but including, staffing a shelter, a Specimen Point of Collection Site (SPOC) and/or Point of Dispensing site (POD). When you are called on to participate, you are expected and it will be a part of your job requirement to participate, whether the emergency occurs during or outside regular work hours. Job Responsibilities Interprets accurately and completely between healthcare providers and patients, ensuring clear communication. Maintains confidentiality and adheres to ethical standards while interpreting sensitive medical information. Facilitates understanding between healthcare providers and patients by interpreting medical terminology and instructions. Assists with accurately completing intake forms and medical history documentation in both languages. Provides cultural mediation when necessary to bridge communication gaps and ensure cultural competence in care delivery. Serves as a patient advocate by ensuring patients' concerns and questions are effectively communicated to healthcare providers. Helps patients navigate the healthcare system by providing information on services, procedures, and follow-up care. Stays updated on medical terminology and best practices in interpretation to maintain high-quality services. Assists with front desk duties. Provides quality customer service to all customers. Makes appointments; follows up with missed appointments by calling client to reschedule. Follows communication “scripts” when scheduling the appropriate appointment. Identifies customers' needs, clarifies information, provides solutions, refers programs/resources. Handles all client inquiries. Enters new client information into the system. Updates existing client information. Able to adapt to changing policy and procedures. Must abide by strict confidentiality requirements and all HIPPA guidelines. Must be an active listener with strong phone and verbal communication skills. Assists with clinic and call center outreach activities as assigned. Must be able to work non-traditional hours as assigned (with prior notice). Must be able to safely lift up to 30 pounds. Must be able to travel to multiple service locations as assigned. Position requires employee to be detailed oriented; must be able to work efficiently and independently. Self-starter. Fast paced work environment. Ability to multi-task, set priorities and manage time effectively. Candidate must be organized. Minimum Qualifications Customer Service Representative 1: High school diploma or GED AND six months of related experience handling customers' questions, complaints and/or providing information. Years of Experience in PH Monthly Salary Annual Salary CSR/Admin Asst 1 - $2,750.00 $33,000.00 CSR/Admin Asst 2 - 3 Years of PH Service $2,983.34 $35,800.08 CSR/Admin Asst 3 - 5 years of PH Service $3,240.00 $38,880.00 Note: Candidates with qualifying Public Health experience will be brought in at the position level corresponding with their years of service. Additional Information Preferred Qualifications: Public Health experience Bilingual - Spanish speaking Computer experience (Word, Excel, PowerPoint, data entry, etc.) Must demonstrate excellent customer service and oral communication skills, to effectively interact with all levels of departmental personnel and outside customers Work requires ability to manage multiple duties simultaneously Additional Perks A supportive and rewarding work environment Physical Activity Breaks Worksite Wellness Program Employee Assistance Program To learn more about District 4 Public Health visit - ******************************** Due to the volume of applications received, we are unable to provide information on application status by phone or email. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified. *District 4 is an Equal Opportunity Employer* The State will not unlawfully consider an applicant's race, color, national origin, religion, age, disability, sex, genetic information, political affiliation, protected uniformed service, or other legally protected category when making selection. Applicants chosen for employment will be subject to the following Criminal Background Check/Fingerprinting Reference Checks & Immunizations Required For more information about Public Health: Click HERE for Video Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters. What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can: Make a Professional Impact - Build your career where it matters and protect lives in the community where you live, work, and play Enjoy Workplace Flexibility - Experience flexibility in how you work so you can be your best self for you and Georgia Residents Work with a Dynamic and Diverse Team- Collaborative and inclusive way of working where employees share ideas and leverage collective strengths Achieve Career Longevity - Countless opportunities for continuous learning/development that support a long-term career Take Part in a Hands-on Working Culture - Unique culture of active engagement and problem-solving, no matter your role Feel Pride in Where you Work - Be part of making an impact in public health alongside dedicated people just like you
    $33k-38.9k yearly 12d ago
  • Customer Service Representative - Store (PT)

    Dollar Express Stores 3.7company rating

    Customer Care Representative Job In Columbus, GA

    About Us: Dollar Express is the newest entrant in the dollar store segment of the retail industry. Headquartered in Charlotte, North Carolina, Dollar Express operates 330 Stores in 36 states. As a Dollar Express Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Principle Duties & Responsibilities Provides customer engagement in positive and approachable manner. Assists in maintaining a clean, well-stocked store for customers during their shopping experience. Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. Independently stocks shelves and recovers merchandise in the store. Accurately handles customer funds and processes transactions using the POS system. Remains constantly aware of customer activity to ensure a safe and secure shopping environment. Performs all other duties as assigned in order to maintain an effective and profitable store operation. At Dollar Express, we believe a diverse workforce makes a difference. We are an Equal Opportunity Employer. We appreciate the interest of all applicants, however, only those selected for an interview will be contacted. Other details Pay Type Hourly
    $25k-31k yearly est. 36d ago
  • Customer Service Rep(04187) - 5750 Milgen Road

    Domino's Franchise

    Customer Care Representative Job In Columbus, GA

    Job DescriptionOverview: You got game? You got spring in your step? You want the best job in the world? And a schedule that works with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, you've found the right place! Duties & Responsibilities: We are looking for Customer Service Representatives with pep, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing world-class customer service and executing fast and accurate pizza making skills. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile (yes, you even have to smile when you answer the phone)! Operating the cash register and collecting payment from customers. Making fast, accurate and consistent products while complying with all portion sizes, recipes and baking procedures. Maintaining cleanliness of the restaurant from the first thing the customer sees all the way to the back of the store. Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards. Other duties as assigned. What are we looking for? The good news is we can teach you how to answer the phone and make a perfect pizza. But here are a few skills you should have to be a successful Customer Service Representative: Happy customers keep us in business. You've to be a fun and friendly person, who is comfortable talking to strangers. The team is what makes working in our store fun. You have to be a team player who is on time every day with a great attitude! Our stores are open 365 days a week. Yes, that's right even on the weekends and the holidays; that's when we are busiest! While you're schedule is pretty flexible, you have to be willing to work when the team needs you the most. You have to be at least 16 years old. We're growing so fast, it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's just your hobby, main-gig, or supplemental job, drop us a line. We are sure to have just the thing for you! We offer weekly pay. Apply now!
    $25k-33k yearly est. 25d ago
  • Customer Service Representative

    Brandsource

    Customer Care Representative Job In Columbus, GA

    Job SummaryDaniel Appliance Company is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Responsibilities: Receive incoming calls in a professional and courteous manner Perform marketing and sales functions to sell additional work and earn business Complete work orders, return customer calls, and respond to customer complaints Perform other duties as needed which may include cross-training in related positions Qualifications: Minimum two years admin experience Strong written and verbal communication skills Detail-oriented with strong data entry skills Positive Attitude Team player who can work independently Benefits/Perks Paid Holiday & Vacation Retirement plan Great Working Environment Creating relationships with Customers and Manufacture Reps Working together as a team Independent Retail offers a myriad of opportunities for people of all backgrounds. When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don't work in sales? Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience. Retail is the #1 private-sector employer in the country If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you! This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
    $25k-33k yearly est. 60d+ ago
  • Dry Cleaning CSR

    Wade Linen Service

    Customer Care Representative Job In Columbus, GA

    To invoice customers' garments, tag with appropriate tag, and general assistance with day to day duties involved with the business. The invoicing and cashing out of customers garments: 70%; replacing broken button: 20%; Keeping work area clean: 10%.
    $25k-33k yearly est. 24d ago
  • Customer Service Representative (On-Site)

    Concentrix CVG Customer Management Group

    Customer Care Representative Job In Columbus, GA

    In this role, you will exhibit empathy and a sincere concern for each customer by fostering trust and loyalty. You will utilize various experiences, skills, and available resources to listen to customers and meet their needs actively. Initially, this role will require training and working from home temporarily, during which time you will become familiar with our systems and processes. Following some exciting renovations, all staff will be required to report to our newly refreshed site permanently. Please note that working from home will not be an option after the site opens. Job Title: Customer Service Representative (On-Site), Columbus, Georgia A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you! As a Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as “game-changers.” Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We'll give you all the training, technology, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service Representative, you will: Address complex, unstructured problems through advanced conceptual thinking Advocate for your customer, take ownership of the experience and utilize your expertise to deliver outstanding customer support to small businesses regarding their financial programs Training and work from home (remote) before transitioning to on-site work Engage in initiatives aimed at enhancing customer satisfaction and optimizing business outcomes Efficiently navigate and operate multiple programs and applications at the same time YOUR QUALIFICATIONS Your expertise, integrity, knowledge, and genuine empathy will ensure value and success in every customer interaction. Key qualifications for our Customer Service Representative position include: Must be 18 years of age or older and have a high school diploma or GED Ability to multi-task on a computer Be comfortable sharing product upgrade options Must have at least 1 year or more of customer service experience. Prior tech support experience is preferred Taking ownership over the solutions provided, going above and beyond to lead customers to the best outcome Ability to exceed each customer's expectations by providing personalized solutions High Speed internet (no wireless/hotspots or satellite) and a smartphone WHAT'S IN IT FOR YOU One of our company's Culture Beliefs says, “We champion our people.” That's why we significantly invest in our game-changers, infrastructure, and capabilities to ensure long-term success for our teams and customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you will also be provided with: Paid training and performance-based incentives Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you Conveniently located between some of the local favorite eateries and the mall. Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean-Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” Location: USA, Columbus, Georgia Language Requirements: English Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where the Job May be Performed: Currently, this position may be performed only in the states listed here. Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: •English •Spanish To request a reasonable accommodation, please click here. If you wish to review the Affirmative Act Location: USA, Columbus, GA Language Requirements: Time Type: Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed: Currently, this position may be performed only in the states listed here. Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: •English •Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here.
    $25k-33k yearly est. 3d ago
  • Customer Service Representative - Columbus, GA

    Kedia Corporation

    Customer Care Representative Job In Columbus, GA

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $25k-33k yearly est. 23d ago
  • Customer Service Rep / Service Writer

    Yancey Bros. Co 3.9company rating

    Customer Care Representative Job In Columbus, GA

    Who We Are: From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees. What You Will Be Doing: As the customer service representative (on-site), you will be essential in ensuring the proper communication within the Machine Service Center as well as with customers, internal and external. You will serve as the initial contact for customer shop repairs. You will quote, schedule, open, close and track jobs. This position will also be responsible for monitoring cost of the job versus invoice amounts, setting target dates, and tracking jobs. Your goal is to ensure customer satisfaction. Primary Responsibilities: Quote machine repairs. Act as the initial contact for customers and communicate with them regarding their repairs. Manage jobs by opening, closing, tracking, and scheduling as needed. Monitor the cost of the job versus the invoice amount. Preorder parts and communicate tooling needs to Team Leaders. Meet and maintain company metrics in service performance. Additional Responsibilities: Participate in required safety program, and work in a safe manner. Additional duties as assigned by manager. Who We Are Looking For: To be successful in this position you should have excellent communication skills. You should possess a strong sense of urgency and desire to provide superior customer service with a diverse and detailed knowledge of Caterpillar products as related to service and repairs. The ability to take direction and work in a team environment is essential to this position as well. Education/Experience: Specific industry experience desired or equivalent college degree. Required Qualifications/Skills: Excellent communication and customer service skills. Diverse and detailed knowledge of Caterpillar products as related to service and repairs. Generally this may encompass 3-5 years experience with troubleshooting and repairs. PC skills At least two (2) years assisting customers with accounts in person and over the phone Experience prioritizing work flows that have fluid demands Extremely organized Preferred Qualifications/Skills: Microsoft office Basic Computer skills Values: At Yancey Bros. Co, we are always looking to add people to our team who share our core values: Safety: We value the lives and health of our team and customers above all else. Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly. Teamwork: We work as one across our organization for the benefit of our customers. Excellence: We strive to be the best, continuously improving our customers' experience and the solutions we provide. Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results. Ideal candidates will demonstrate the following values: Acting in a safe manner Exhibiting honesty and integrity Acting in a fair and ethical manner Team mentality Delivering quality results Embraces change / improvement Exhibiting superior customer service skills Exhibiting pride and ownership Working with a sense of urgency Exhibiting a winning attitude What We Offer: Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more. Competitive Pay Structure Competitive Pay Individual Bonus Opportunities Available Technician Tool Allowance 401k Plan Strong Company Match Employee Profit Sharing Financial Wellness Coaching Employee Wellness Program Medical, Vision, Dental Insurance Prescription Drug Coverage Flexible Spending Accounts Short & Long Term Disability Group Life Insurance Personal Time Off Paid Holidays Paid Sick Leave Career Development Tuition Reimbursement Ongoing Training Advancement Opportunities
    $23k-31k yearly est. 36d ago
  • Automotive BDC Representative - Rivertown Auto Mall

    Group 1 Automotive

    Customer Care Representative Job In Columbus, GA

    Rivertown Auto Mall (Ford, Toyota GMC. Buick, Subaru) is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified BDC Representative / Call Center Agent to our team. Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend In addition to competitive pay, we offer our associates the following benefits: * Health Insurance * Dental insurance * Vision, Life, Disability insurance * 401(k) plan with company match * Paid vacation * Employee Stock Purchase Plan * Employee Vehicle Purchase Program * Professional work environment, with job training and advancement opportunities Responsibilities * Handle inbound leads (phone, internet) and direct to appropriate contact * Contact present customers (phone, email) to maintain and improve customer loyalty * Develop pipeline of sales and service business opportunities (partnerships, etc.) leads through * Work with sales department to develop sales strategies and techniques * Research and stay current in consumer and industry trends * Communicate industry news and trends to management and dealership employees * Outstanding Customer Service Qualifications * Auto dealership retail experience a plus * Auto dealership Internet or Business Development Center (BDC) experience * Previous call center experience a plus * Superior communication and customer service skills * Excellent follow-through skills * Solid working knowledge of the Internet * Familiarity with automotive financing * Maintaining a positive, can-do attitude Group 1 is a Fortune 300 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism, and teamwork- now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend. * All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment* Group 1 Automotive is an Equal Employment Opportunity employer
    $24k-39k yearly est. 60d+ ago
  • Automotive BDC Representative - Rivertown Auto Mall

    Howard Pontiac-Gmc Inc.

    Customer Care Representative Job In Columbus, GA

    Rivertown Auto Mall (Ford, Toyota GMC. Buick, Subaru) is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified BDC Representative / Call Center Agent to our team. Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States, United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend In addition to competitive pay, we offer our associates the following benefits: * Health Insurance * Dental insurance * Vision, Life, Disability insurance * 401(k) plan with company match * Paid vacation * Employee Stock Purchase Plan * Employee Vehicle Purchase Program * Professional work environment, with job training and advancement opportunities Responsibilities * Handle inbound leads (phone, internet) and direct to appropriate contact * Contact present customers (phone, email) to maintain and improve customer loyalty * Develop pipeline of sales and service business opportunities (partnerships, etc.) leads through * Work with sales department to develop sales strategies and techniques * Research and stay current in consumer and industry trends * Communicate industry news and trends to management and dealership employees * Outstanding Customer Service Qualifications * Auto dealership retail experience a plus * Auto dealership Internet or Business Development Center (BDC) experience * Previous call center experience a plus * Superior communication and customer service skills * Excellent follow-through skills * Solid working knowledge of the Internet * Familiarity with automotive financing * Maintaining a positive, can-do attitude Group 1 is a Fortune 300 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of integrity, transparency, professionalism, and teamwork- now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend. * All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment* Group 1 Automotive is an Equal Employment Opportunity employer <
    $24k-39k yearly est. 60d+ ago
  • Referral Rep

    Piedmont Columbus Midtown

    Customer Care Representative Job In Columbus, GA

    MINIMUM EDUCATION REQUIRED: High school diploma or general education degree (GED) MINIMUM EXPERIENCE REQUIRED: Two (2) years of related experience, preferably a medical office setting. Associate s degree can substituted in lieu of experience requirement. MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW: None. ADDITIONAL QUALIFICATIONS: None. Referral Specialist, FT, Piedmont Columbus John B. Amos Cancer Center RESPONSIBLE FOR\: Processes all referral requests for the practice, including in-office and telephone requests for primary care physician to specialist physician referrals, in accordance with individual office protocol while following mandated insurance guidelines.
    $24k-39k yearly est. 2d ago
  • Customer Service Representative

    Domino's Pizza 4.3company rating

    Customer Care Representative Job In Columbus, GA

    You got game? You got spring in your step? You want the best job in the world? Even if you just need a second job for some extra cash, you've found the right place. As a Customer Service Rep, you will have: Weekly Pay Flexible Schedule Referral Bonus Pick up shifts at multiple locations to earn more Employee Discounts Employee Assistance Program Ability to grow into management positions Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile (yes, you even have to smile when you answer the phone)! Operating the cash register and collecting payment from customers. Making fast, accurate and consistent products while complying with all portion sizes, recipes and baking procedures. Maintaining cleanliness of the restaurant from the first thing the customer sees all the way to the back of the store. Maintain a professional appearance to be in compliance within the Domino's Pizza Image Standards. Other duties as assigned.
    $20k-27k yearly est. 60d+ ago
  • Customer Service Representative - Store (PT)

    Dollar Express Stores 3.7company rating

    Customer Care Representative Job In Columbus, GA

    As a Dollar Express Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Principle Duties & Responsibilities Provides customer engagement in positive and approachable manner. Assists in maintaining a clean, well-stocked store for customers during their shopping experience. Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. Independently stocks shelves and recovers merchandise in the store. Accurately handles customer funds and processes transactions using the POS system. Remains constantly aware of customer activity to ensure a safe and secure shopping environment. Performs all other duties as assigned in order to maintain an effective and profitable store operation. Other details Pay Type Hourly
    $25k-31k yearly est. 37d ago
  • Customer Service Rep(05772) - 2534 Wynnton Road

    Domino's Franchise

    Customer Care Representative Job In Columbus, GA

    Job DescriptionOverview: You got game? You got spring in your step? You want the best job in the world? And a schedule that works with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, you've found the right place! Duties & Responsibilities: We are looking for Customer Service Representatives with pep, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing world-class customer service and executing fast and accurate pizza making skills. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile (yes, you even have to smile when you answer the phone)! Operating the cash register and collecting payment from customers. Making fast, accurate and consistent products while complying with all portion sizes, recipes and baking procedures. Maintaining cleanliness of the restaurant from the first thing the customer sees all the way to the back of the store. Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards. Other duties as assigned. What are we looking for? The good news is we can teach you how to answer the phone and make a perfect pizza. But here are a few skills you should have to be a successful Customer Service Representative: Happy customers keep us in business. You've to be a fun and friendly person, who is comfortable talking to strangers. The team is what makes working in our store fun. You have to be a team player who is on time every day with a great attitude! Our stores are open 365 days a week. Yes, that's right even on the weekends and the holidays; that's when we are busiest! While you're schedule is pretty flexible, you have to be willing to work when the team needs you the most. You have to be at least 16 years old. We're growing so fast, it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's just your hobby, main-gig, or supplemental job, drop us a line. We are sure to have just the thing for you! We offer weekly pay. Apply now!
    $25k-33k yearly est. 16d ago
  • Dry Cleaning CSR

    Wade Linen Service

    Customer Care Representative Job In Columbus, GA

    To invoice customers' garments, tag with appropriate tag, and general assistance with day to day duties involved with the business. The invoicing and cashing out of customers garments: 70%; replacing broken button: 20%; Keeping work area clean: 10%.
    $25k-33k yearly est. 60d+ ago
  • Automotive BDC Representative - Rivertown Toyota

    Group 1 Automotive

    Customer Care Representative Job In Columbus, GA

    CONSIDER A CAREER WITH US! | WE ARE HIRING! Rivertown Toyota is part of the fast growing Group 1 Automotive , a leader in automotive retail. We are looking to add a qualified BDC Representative to our team. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork, and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend. In addition to competitive pay, we offer our associates the following benefits: Health, Dental, Vision, Life, and Disability insurance 401(k) plan with company match Paid Time-Off Employee Stock Purchase Plan Employee Vehicle Purchase Program Professional work environment, with job training and advancement opportunities Responsibilities Handle inbound leads (phone, Internet) and direct to appropriate contact Contact present customers (phone, email) to maintain and improve customer loyalty Develop pipeline of sales and business opportunity (partnerships, etc.) leads through networking, cold calling, and referrals Work with sales department to develop sales strategies and techniques Research and stay current in consumer and industry trends Communicate industry news and trends to management and dealership employees Outstanding Customer Service You will be responsible for daily customer follow up You will be responsible for managing your own time and responding to leads promptly You are comfortable using Goggle search, multiple computer browsers at once, and speaking to customers via phone/email Qualifications High School diploma or equivalent a plus Possess an intermediate level of multi-tasking and computer skills Exemplary written and verbal communication skills Customer Relationship Management (CRM) software experience is a plus Ability to adapt to sudden business and industry changes as it directly effects automotive service operation Auto dealership retail new car experience Auto dealership Internet or Business Development Center (BDC) experience Proven sales experience, preferably in the automotive industry Superior communication and customer service skills Excellent follow-through skills Solid working knowledge of the Internet Familiarity with automotive financing Maintaining a positive, can-do attitude Group 1 is a Fortune 300 company that offers a team environment, great benefits and ongoing training and support for its associates. If you are in alignment with our values of Integrity, Transparency, Professionalism, Teamwork and Respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend. *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment* Group 1 Automotive is an Equal Employment Opportunity Employer.
    $24k-39k yearly est. 60d+ ago
  • Customer Service Rep(05774) - 4908 Buena Vista

    Domino's Pizza 4.3company rating

    Customer Care Representative Job In Columbus, GA

    You got game? You got spring in your step? You want the best job in the world? And a schedule that works with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, you've found the right place! Duties & Responsibilities: We are looking for Customer Service Representatives with pep, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing world-class customer service and executing fast and accurate pizza making skills. Your job responsibilities would include (but are not limited to): * Greeting customers and taking orders with a smile (yes, you even have to smile when you answer the phone)! * Operating the cash register and collecting payment from customers. * Making fast, accurate and consistent products while complying with all portion sizes, recipes and baking procedures. * Maintaining cleanliness of the restaurant from the first thing the customer sees all the way to the back of the store. * Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards. * Other duties as assigned. What are we looking for? The good news is we can teach you how to answer the phone and make a perfect pizza. But here are a few skills you should have to be a successful Customer Service Representative: * Happy customers keep us in business. You've to be a fun and friendly person, who is comfortable talking to strangers. * The team is what makes working in our store fun. You have to be a team player who is on time every day with a great attitude! * Our stores are open 365 days a week. Yes, that's right even on the weekends and the holidays; that's when we are busiest! While you're schedule is pretty flexible, you have to be willing to work when the team needs you the most. * You have to be at least 16 years old. We're growing so fast, it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's just your hobby, main-gig, or supplemental job, drop us a line. We are sure to have just the thing for you! We offer weekly pay. Apply now! Qualifications Additional Information All your information will be kept confidential according to EEO guidelines.
    $20k-27k yearly est. 39d ago
  • Customer Service Rep(04187) - 5750 Milgen Road

    Domino's Franchise

    Customer Care Representative Job In Columbus, GA

    div itemprop="description"section class="job-section" id="st-"divp class="googlejobs-paragraph--empty"/ph2 class="title"Job Description/h2/divdiv class="wysiwyg" itemprop="responsibilities"strong Overview:/strongp You got game? You got spring in your step? You want the best job in the world? And a schedule that works with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, you've found the right place!/ppstrong Duties amp; Responsibilities:/strong/ppbr/We are looking for Customer Service Representatives with pep, personality and people skills. Customer Service Representatives are responsible for greeting customers, answering phones, providing world-class customer service and executing fast and accurate pizza making skills. /pp Your job responsibilities would include (but are not limited to):/pp/pulli Greeting customers and taking orders with a smile (yes, you even have to smile when you answer the phone)!/lili Operating the cash register and collecting payment from customers. /lili Making fast, accurate and consistent products while complying with all portion sizes, recipes and baking procedures. /lili Maintaining cleanliness of the restaurant from the first thing the customer sees all the way to the back of the store. /lili Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards. /lili Other duties as assigned. /li/ulp What are we looking for?/pp The good news is we can teach you how to answer the phone and make a perfect pizza. But here are a few skills you should have to be a successful Customer Service Representative:/pulli Happy customers keep us in business. You've to be a fun and friendly person, who is comfortable talking to strangers. /lili The team is what makes working in our store fun. You have to be a team player who is on time every day with a great attitude!/lili Our stores are open 365 days a week. Yes, that's right even on the weekends and the holidays; that's when we are busiest! While you're schedule is pretty flexible, you have to be willing to work when the team needs you the most. /lili You have to be at least 16 years old. /li/ul We're growing so fast, it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's just your hobby, main-gig, or supplemental job, drop us a line. We are sure to have just the thing for you! We offer weekly pay. Apply now!/div/section/div
    $25k-33k yearly est. 25d ago

Learn More About Customer Care Representative Jobs

How much does a Customer Care Representative earn in Columbus, GA?

The average customer care representative in Columbus, GA earns between $23,000 and $35,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.

Average Customer Care Representative Salary In Columbus, GA

$29,000

What are the biggest employers of Customer Care Representatives in Columbus, GA?

The biggest employers of Customer Care Representatives in Columbus, GA are:
  1. Elevance Health
  2. Carebridge
  3. London
  4. Paragoncommunity
  5. The Elevance Health Companies
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