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Customer care representative jobs in Decatur, AL

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  • Customer Service Representative

    Bocar Us

    Customer care representative job in Huntsville, AL

    Bocar US is seeking an experienced Customer Service Representative to join our dynamic team in Huntsville, AL. The Customer Service Specialist will provide exceptional customer service by ensuring timely and accurate movement of product and providing superior support and solutions to our customers. Key Responsibilities Act as a first point of contact: create and reply to emails and answer phone calls. Directly communicate with customers Provide support to customers for product related inquiries Review and process work orders troubleshoot orders and resolve discrepancies received from customers. Coordinate workload allocation among warehouse workers, material handlers and drivers Actively engage in continuous improvement programs Process and respond to customer inquiries, deductions, requirements, complaints and other needs in the most expeditious and courteous manner. Manage workflow by assisting with the coordination of warehouse duties, including managing inventory, creating packaging slips and reports and fulfilling customers orders. Perform any other responsibilities as assigned. Qualifications Must have a High School Diploma or equivalent Must have 2 years of customer service experience in a warehouse setting Proficiency with Microsoft Office Ability to communicate effectively Must be able to multitask and prioritize workload in a fast-paced environment. Must be well organized and thorough with a strong attention to detail Desired Skills Preference may be given to Preference may be given to candidates with SAP experience What We Offer At Bocar US, we recognize that our employees are the foundation of our success. We offer a comprehensive and competitive benefits package for you and your family, including: Medical(with 100% employer paid option), dental, vision, and prescription coverage Flexible Spending Account (FSA) Short- & long-term disability insurance 100% company-paid basic life and AD&D insurance (with optional critical illness coverage) 401(k) plan with company match Paid time off, vacation, and holidays About Bocar US Bocar US is part of the Bocar Group, a global leader in precision manufacturing for the automotive industry. We specialize in high-quality aluminum components that support some of the world's top automotive brands. Our Huntsville, AL facility represents our commitment to advanced manufacturing, innovation, and sustainable growth in the U.S. market. At Bocar, we take pride in building strong teams and offering long-term career opportunities where your skills and contributions are valued.
    $25k-33k yearly est. 1d ago
  • Customer Service Representative

    Greenpoint Ag 4.3company rating

    Customer care representative job in Decatur, AL

    GreenPoint Ag is a farmer-owned, American-owned company. We're committed to farmers' success, because that's the only way we succeed. It's a responsibility we don't take lightly, and we look for employees who share this same commitment. As a leading Southeastern U.S. agricultural inputs company, we source our strength from high-quality employees who allow us to build long-term relationships with our customers. We operate in over 100 communities across ten states. If you share a passion for rural America and the farmers who are so vital to its health, then we'd like to talk with you. We are an Equal Opportunity Employer committed to creating an inclusive and dynamic workplace with the opportunity to challenge yourself in one of today's most vital industries. If you are a hardworking, passionate team player we would love to consider adding you to the GreenPoint Ag team. Our Opportunity We are looking for someone to fill a role for our location facility at Decatur, AL. The position is regular full-time. The job role is primarily Customer Service Representative. Our culture fosters a connected work environment, employee engagement, and career development. Resume is required for this position Summary/Objective Serves as the customer liaison to bridge customers with account managers, supply, and logistics. Responsible for the successful execution and management through the entire life cycle of contracts and orders. Works directly with account managers and ensures the highest level of support for GreenPoint Ag's customers and vendors. Essential Functions * Builds strong customer relationships through providing excellent service * Performs contract management (i.e. contract entry, maintenance of orders, contract closure, reconciliation, etc.) * Addresses customer requests via phone or email (internal & external customers) * Performs customer invoicing * Collaborates with teammates * Performs inventory management within ERP system * Works closely with sales, supply, logistics and other GreenPoint Ag teams * Ensures consistent adherence to approved credit policy * Assists Warehouse Manager with merchandising, inventory management and housekeeping * Deliver products when necessary * Assist with loading/unloading products Supervisor * This job has no supervisory responsibilities. Required Qualifications * One year certificate from college or technical school; or 2+ years of experience and/or training in operations, customer support, or a related role; or equivalent combination of education and experience * Experience with agriculture preferred * Valid driver's license; must be able to meet a Motor Vehicle Review in accordance with Company policy Knowledge, Skills & Abilities * Excellent interpersonal skills necessary for customer relations * Strong written and verbal communication skills * Dedication to building strong relationships with external and internal customers * Creative problem-solving abilities * Courageous decision-making abilities * Aptitude to effectively prioritize and execute tasks to full completion * Ability to meet challenging deadlines while still producing high-quality work * Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) * Must be innovative and self-motivated; needs to have a passion for the business and a willingness to learn * Ability to work varied hours/days, including nights, weekends, and holidays as needed * Ability to communicate with associates and customers * Ability to read, count, and write to accurately complete all documentation Work Environment While performing the duties of this job, the employee regularly works in an office setting, but may occasionally visit agricultural/warehouse sites that include exposure to extreme temperatures, dust, moisture, noise, and industrial hazards that require the use of PPE. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods and the use of hands to finger is common. No heavy lifting is expected. Exertion of up to 10 lbs. of force may occasionally be required. While performing the duties of this job, good manual dexterity for the use of common office equipment such as computer terminals, calculator, and copiers is needed. While performing the duties of this job, the employee is frequently required to walk and talk or hear. Specific vision abilities required by this job include distance vision and ability to adjust focus. Vision requirements relate to ability reading/using computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel Approximately 3% Other Duties Please note this job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Additional job-related duties may be assigned. GreenPoint Ag reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice. EEO Commitment: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, sex, pregnancy, sexual orientation, gender identity/expression, including transgender identity, religion, disability, age, genetics, active military or veteran status and any other characteristics protected under applicable federal or state law.
    $27k-34k yearly est. 21d ago
  • Customer Service-Full Time/ Immediate Hire

    Ascend Marketing Events

    Customer care representative job in Huntsville, AL

    WHAT YOU'D DO: • Face to face sales and marketing with our customers to uphold solid relationships to meet the needs of our clients • You will work independently and collaboratively as part of various teams within your assigned geography to close sales, win business, and reach sales goals. • Developing strong leadership skills to build a high performance, cross-functional team environment • Work with a close-knit team of talented sales experts who will support you in your professional growth • Training in business management for customer service, marketing, and sales • Apply knowledge of the sales process and customer knowledge to improve sales outcomes. Qualifications WHO YOU ARE: You are outgoing, competitive, and driven by success and the opportunity for advancement. The possibility of a long-term career excites you, where the sky's the limit in sales, entrepreneurship, and business leadership; and you thrive to work in a fun, dynamic, energetic, forward-thinking organization that invests in you. QUALIFICATIONS: One to two years of prior experience in Retail, Marketing, Business Development, Food Service, Insurance Sales, or another relevant industry. Because of our desire to hire quickly, applicants must be LOCAL and have a reliable means of transportation to our office and partner stores. We also work IN PERSON with our customers so you must be a people-person! Additional Information All your information will be kept confidential according to EEO guidelines.
    $33k-66k yearly est. 11h ago
  • Decatur Hyundai - Customer Referral Bonus - Service

    Greenway Automotive

    Customer care representative job in Decatur, AL

    Job Details Entry Decatur Hyundai - Decatur, AL Full Time High School Service TechnicianDescription Service Career Opportunities! $500 FOR EACH REFERRAL WE HIRE AT ANY OF OUR NORTH ALABAMA DEALERSHIPS! We are one of the largest privately-owned automotive groups with 44 stores across the country. Greenway Auto Group is currently looking for talented technicians across the nation to join our team. We are hiring all levels of experience, from apprentice to experienced technicians to service advisors and lot attendants! We are now offering customers a referral bonus of $500 for referring applicants to us that we hire!
    $26k-37k yearly est. 60d+ ago
  • Call Center Rep - In Office

    Reed McLain Agency

    Customer care representative job in Madison, AL

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 1d ago
  • Virtual Customer Service Professional( work frrom home)

    Re-Krut Services

    Customer care representative job in Hillsboro, AL

    Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. Skill Set Overview: • Excellent listening skills, strong English communication skills (verbal and written) • Answer general customer inquiries. • Resolve concerns or complaints related to your client. • Communicate client policies. • No Cold Calling, No Telemarketing, inbound calls only. Qualifications Must be 18+ to apply • High school diploma or equivalency • Secondary education and/or some college is preferred • Able to perform basic math skills • You'll make your own schedules • Must be able to pass a background check • Minimum 3+ months of customer service , retail, or sales experience preferred • Ability to multitask and prioritize in a fast-paced environment. • A background check is required. (client may ask for drug test) • Comfortable with basic Computer skills including email and documents. • Would like to work PT or FT as a 1099 contractor from home. • A Quiet home office place to work. No ambient sounds such as pets or children while working. • Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks. Technical Requirements: • Computer (PC, or Mac) • Windows Vista is not accepted at this time • Computer USB Headset, Microphone or PC speakers • High speed Internet access provided by a cable or DSL provider • Satellite broadband does not meet our requirements • Use of wireless and Wi-Fi "air cards" is prohibited • A dedicated, hard wired phone with no features. • A noise canceling phone headset. • A computer with the basic following specs: o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD ROM Drive - 32 Bit Sound Card -speakers Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
    $9-14 hourly 60d+ ago
  • Customer Relations Professional - Offroad Recreation

    Champion Auto Group

    Customer care representative job in Athens, AL

    Customer Relations Professional - Off-road Recreation We are seeking a dynamic professional to join our Team of off-road enthusiasts! The ideal candidate will have a passion for providing excellent customer service in a retail environment. If you're ready to kick your career into overdrive, now is the perfect time to join our Team of professionals. This is an opportunity for you to turn your sales skills, excellent customer service and industry expertise into major profits. The sky is the limit for highly motivated, results-driven Team players who want to not only close the sale, but to turn new buyers into lifetime customers. Job Responsibilities Learn and utilize our proven process to engage with customers and understand their needs and preferences Demonstrate vehicles and products Recommend products based on customer requirements Assist with floor and lot set up Complete required paperwork and documentation Develop understanding of all products offered Own every aspect of the sales process (from new client prospecting to vehicle delivery) Create and execute strategies for increasing market share Prepare and review monthly plans with sales leadership Remain up-to-date on products, market trends and certification Skills Strong customer service skills Ability to effectively communicate with customers and Team members Professional appearance and work ethic Positive attitude and high-energy personality Excellent phone etiquette Education and/or Experience Experience, education and prior sales training are a PLUS. Benefits In addition to career-long personal development, our associates enjoy a number of benefits, including: Health Insurance Dental Insurance Paid Vacation Paid Holidays Employee Discount Pricing on vehicles Vision Insurance Life Insurance 5 day work week (closed on Sunday) About Us Champion Auto Group is proud to serve North Alabama, South Tennessee and the East Mississippi area for 36 years. We are a family owned business since 1983 so we put Family Values first in everything we do. We appreciate our customers and aim to make them customers for life! We also value community and support local business, vendors, suppliers and charitable organizations. We are proud of our Top rating from the Better Business Bureau and realize our employees are key to our success and if you share the same values, we welcome you to apply!
    $26k-34k yearly est. 60d+ ago
  • Engagement Specialist

    Alabama Baptist Children's Homes & Family Ministries 3.6company rating

    Customer care representative job in Huntsville, AL

    Job Details Huntsville - Huntsville, ALDescription The Engagement Specialist will provide comprehensive advancement in support of the ministry's vision, mission, values, strategic plan, goals, and overall engagement philosophy. Through relationships and presentation, the Engagement Specialist will secure partnerships with donors and churches throughout an assigned area. Qualifications Applicants must have a Bachelor's degree and a minimum of two years' work experience in fund development, sales, financial services, marketing, or related fields. Valid driver's license and a safe driving record are required. Professional certifications and/or advanced degrees are appreciated.
    $27k-34k yearly est. 60d+ ago
  • Care Coordinator

    Wellstone

    Customer care representative job in Cullman, AL

    Job Details Experienced Cullman, AL Full Time Human Services Related B.S/ B.A LVL Deg. Up to 80% Nonprofit - Social ServicesDescription Job Description: The focus of care coordination is to address the critical domains of functioning for youth/young adults, to include working, learning, living, belonging and healing through a strengths-based individualized team process. This position is for Monday- Friday ,3rd Shift ,11:00 pm to 7:00AM. Duties and Responsibilities: Assist with meeting the needs of youth/young adults served by DHR by facilitating their ability to live independently, obtaining employment, achieve their educational goals, and/or function in the community more effectively Complete strength-based needs assessments, including the CANS, and effectively implement written service plans based on the assessments to meet individualized goals and objectives. Promote the involvement of youth/young adults, parents and other natural/community allies. Arrange, broker and provide necessary supports and services. Work collaboratively with team members to ensure that all goals are being achieved. To ensure that services provided are meaningful, respectful and promote self-determination. Participate in the development of crisis and backup support plans for each youth/young adult. Serve as liaison between the youth/young adult, their family members and various service providers to ensure community of care, including information for the electronic medical record, such as Releases of Information, demographic data, initial paperwork, financial information, etc. To work alongside families/care givers in providing information and supporting them emotionally and practically, provide psycho-education and co-lead Multi-family groups Develop and maintain adequately detailed and accurate documentation of services provided by the care coordinator and record these services in the electronic medical record. Provide transportation when necessary. Provide accurate information, both orally and written, for daily, weekly and monthly reports/meetings as stipulated by program demands. Perform other duties as a NOVA team member as assigned by supervisor Qualifications Qualifications: Bachelor of Arts/Science, preferably in a human service field. Enjoy working with youth/young adults. Valid Alabama driver's license and a suitable automobile to permit the required travel. Must show car insurance equal to or more than the State of Alabama standards for automobile insurance coverage. Must become certified as a Care Coordinator (adults and children) by completing DMH-approved trainings. Must understand and endorse a recovery-oriented approach to providing services. Benefits What we offer: Competitive medical, dental, and vision premiums State Retirement participation through RSA plus an optional 457b plan with a company match Nine (9) paid holidays throughout the year Ability to continually accrue up to 15 days of PTO a year (unused rolls over) Company-paid Group Life and AD&D insurance and Long-Term Disability Licensure reimbursement Tuition discounts through learning partnerships with Athens State University and Capella University We are compassionate towards those impacted by behavioral health disorders. We are dedicated to one another through collaboration and teamwork. We are optimistic problem-solvers who do what it takes to get the job done.
    $31k-42k yearly est. 60d+ ago
  • Seasonal, Customer Service Representative(CSR) - Huntsville, AL

    Ergon 4.5company rating

    Customer care representative job in Huntsville, AL

    Looking for a rewarding seasonal opportunity with a company that values trust, reliability, and customer service? Allgas, Inc. in Huntsville, AL is hiring a Seasonal Customer Service Representative to support our team during our busy season. We're seeking a dependable and customer-focused individual who enjoys helping others and thrives in a fast-paced environment. Who We Are: Allgas, Inc. is a family-owned propane company with over 70 years of experience serving homes and businesses across the Southeast. As part of the Ergon family of companies, we operate more than 30 locations across 5 states, and we take pride in offering exceptional service-both to our customers and our employees. We're not just a workplace-we're a place to build your future. Job Requirements: Answer incoming phone calls in a courteous and professional manner Respond to customer questions, concerns, and requests accurately and efficiently Maintain a calm and helpful attitude, even in challenging situations Perform general office duties such as filing, scanning, and data entry Create propane deliveries after obtaining information from customers Accept cash, check, and credit card payments from customers Job Requirements: High school diploma or equivalent required Strong verbal and written communication skills Friendly, patient, and professional demeanor Ability to handle multiple tasks at once Basic computer and typing skills Prior customer service experience is a plus Come join the team! Must be able to pass a pre-employment drug screen and background check. A clean MVR is required. We are an EEO/AAP employer. Job Role: Customer Service Representative Location: Huntsville, AL Allgas Inc. - Huntsville, AL 3600 Meridian Street N Employment offer contingent upon pre-employment drug test, background check, and MVR.
    $30k-36k yearly est. 60d+ ago
  • Call Center Rep - In Office

    Elevated Financial

    Customer care representative job in Huntsville, AL

    With over 122 years of experience, after three consecutive record years, Globe Life Family Heritage Division is just getting started! Globe Life Family Heritage Division is seeking a motivated applicant who is ready to work hard and build their own book of business while helping those around them. With roots going back over 120 years, they are a leader in the life and supplemental health insurance industry and they've been helping working-class families secure financial protection for their loved ones for generations. Their career track provides the opportunity for rapid career growth. Top performers are eligible for management opportunities after 90 days with their company. No more waiting for promotions that never come, take control with Globe Life Family Heritage Division. Why work for them? 1 word... CULTURE. I'm talking Instagram giveaways, Zoom happy hours, outrageous and funny virtual promotions and awards ceremonies. In fact it got them recognized as Forbes ranked "Top 25 happiest places to work". Apply today and see what they're all about. Responsibilities: Connect with business owners utilizing our state-of-the-art SalesForce platform Consult with business owners & HR directors about needed employee benefit programs Utilize proven company systems to partner with businesses and their employees Provide benefit enrollment services for business organizations Achieve weekly, monthly, and yearly production and growth goals Communicate and plan weekly activity in partnership with the leadership team Follow established activity model for success Requirements: Good organization and communication skills Professional representation of self and company Customer Service experience preferred Computer skills including Microsoft Office Willingness to learn and be coached Desire to make a positive impact in the community Managers are actively reviewing all incoming applications. Please apply with a most recent version of your resume (if you have one) and be on the lookout for text, phone call, or email from one of our hiring managers. This is not a remote position.
    $23k-30k yearly est. 1d ago
  • Automotive Customer Service Advisor - 3957

    Tupeloms

    Customer care representative job in Florence, AL

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $25k-32k yearly est. 10h ago
  • CSR Desk Position

    Griffin Recruiters 4.4company rating

    Customer care representative job in Huntsville, AL

    Previous CSR Experience Required Good Communication Skills are Essential Proficient Computer Skills and Softwares Excellent Documentation & Verbal Skills Must be able to Work Alone & as a Team Player Must be able to Meet Company Goals, Policies & Regulations Office Hours: 8am to 5pm Requires: High School Diploma or GED Requires: Background Check *SEND Resume Today!
    $24k-31k yearly est. 60d+ ago
  • Customer Service Representative - Huntsville, AL

    Kedia Corporation

    Customer care representative job in Huntsville, AL

    Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences. AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
    $25k-33k yearly est. 60d+ ago
  • LAWRENCEBURG INSIDERS Phones, Customer Service START $10- $12

    Domino's Franchise

    Customer care representative job in Lawrenceburg, TN

    Valley Pizza Inc. is a Domino's Pizza Franchise. We are locally owned and operated and have been doing business in the area for nearly 40 years. We believe in honesty, integrity, excellent customer service and taking great care of our amazing team! WE OFFER HIGHER START PAY IF YOU BRING US PROOF OF EXPERIENCE YOUR AVAILABILITY IS VITAL Especially FRIDAY SATURDAY SUNDAY... YOU MUST Bring STRONG WORK ETHIC Job Description Customer Service Representatives responsibilities include.... YOUR #1 JOB IS PROVIDING SUPERIOR CUSTOMER SERVICE WOW OUR CUSTOMERS EVERY SHIFT. Attendance and Tardiness is not acceptable. Keep up with your schedule. GET TO WORK ON TIME / FULL UNIFORM. Ability to talk to customers. Take orders over the phone and in-person. Phones, Pizza making, Counter Service Order taking CARSIDE SERVICE - you will take customer's order to their CAR! Smile and provide friendly service Take accurate phone orders WE Do NOT TOLERATE POOR ATTENDANCE POOR TRACK RECORD TARDINESS. Being a team player Cleaning. Store cleanliness. Take out trash Work ethic is vital Must be serious about work. We do not tolerate unprofessional behavior. Any sign of anger toward fellow employees or customers will not be allowed. Any sign of bullying is not allowed. Qualifications Customer Service Representative qualifications include... Great attitude Ability to work well in a team environment Understands the importance of punctuality and attendance Good work ethic Quick learner. Eager to excel Understands the importance of professionalism Must adhere to VALLEY PIZZA INC/DOMINO'S PIZZA POLICY AND PROCEDURES YOU MUST Follow OUR COMPANY POLICIES. WE DO NOT TOLERATE POLICY BREAKERS. Additional Information All your information will be kept confidential according to EEO guidelines.
    $28k-40k yearly est. 13d ago
  • Dispatcher and Call Center Representative

    Fuller Heating and Air Conditioning

    Customer care representative job in Athens, AL

    You're the best and you want to join a team that appreciates you, where you can create your own opportunities. Who We Are We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Athens. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best? People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. What We Do We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing, heating, and air conditioning, and electrical systems. The Big Task You will evaluate customer calls and match the right technician to every job. Key Sub Tasks Learn the business and learn how to prioritize the most urgent customer calls. Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field. Record and report the service calls. Participate in training so that you grow and develop as a professional. Update customers throughout the day on the technician's progress. Desired Skills and Experience If you can achieve the above and you find it fun and challenging - you have just the right amount. What We Offer Our top performers are among the highest paid in the area. Medical Insurance -- we pay 60% of your and your family's insurance premiums for health. New technology, including iPhone, and iPad & access to integrated software 401k Plan with a company match of up to 4% A family. This is last on the list because it's the most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Fuller Services. If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Fuller Services by visiting Fullerhvac.com. When you're ready, please follow the directions at fuller-heating-and-air-conditioning.nexstarrecruiter.com to apply for this position. Equal Opportunity Employer JOB CODE: dispatcher, call center
    $23k-30k yearly est. 60d+ ago
  • Customer Service Representative

    Thompsongas LLC 3.0company rating

    Customer care representative job in Tuscumbia, AL

    ThompsonGas is the nation's fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you're doing it - then ThompsonGas is for you! ThompsonGas is currently seeking a Customer Service Representative to support our unprecedented growth by focusing on customer retention, new customer acquisition and customer support. The ideal candidate will be self-sufficient, someone who thrives in a fast-paced environment and is able to multi-task successfully. The Customer Service Representative will handle inbound and outbound sales and customer support calls, as well as data entry, with a high level of focus, customer service and quality. This is an onsite position. Major Job Duties: Handle inbound calls by asking probing questions to uncover sales and service opportunities Evaluate sales methods and company programs to meet current customer needs and develop potential business leads Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up Handle each call with a high level of professionalism, warmth and eagerness Possess a working knowledge of all ThompsonGas products and service offerings Hold a thorough understanding of policies and procedures related to safety, product delivery and service Provide timely and accurate information on customer order status Lead outbound calling operations in effort to collect from past due customers Enter and update customer account information in CARGAS and MPX systems Process billing payments for walk-in customers Responsible for processing driver daily paperwork Other duties and projects as assigned Education and Experience: Degree or equivalent experience required 3+ years of Customer Service experience (Call center experience preferred) Sales experience strongly preferred; ability to upsell products in highly competitive environment a must Previous experience with CARGAS and MPX systems preferred, but not required Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers Excellent computer skills including Microsoft office and data entry skills Ability to organize, multi-task and prioritize assignments in a fast-paced environment High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner Flexible to work OT and weekends as needed during busy season PERKS WITH US! Medical, Dental, Vision, and 401k with IMMEDIATE eligibility Disability and life insurance Paid time off that increases with tenure Daily Pay Option that offers great flexibility and financial control Employee training programs with career development/advancement opportunities Employee recognition program Quarterly bonus potential Paid maternity and parental leave benefits Tuition reimbursement program This is a safety sensitive position. Your job performance will impact the health and safety of our customers, our employees and other individuals, as well as your own health and safety. A pre-employment drug screening, including but not limited to screening for the presence of THC, will be required, except where prohibited by law. ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
    $25k-32k yearly est. Auto-Apply 60d+ ago
  • CALL CENTER AGENT

    Sportsmed Orthopaedic Specialist, Inc.

    Customer care representative job in Huntsville, AL

    Job Description As a key member of our front-line team, you will handle incoming calls from patients, assist with appointment scheduling, answer inquiries about services, and ensure a high level of patient satisfaction. Your role is crucial in creating a positive first impression and ensuring smooth communication between patients and clinical staff. Responsibilities: Answer high-volume inbound calls in a courteous and timely manner Schedule, reschedule, and cancel appointments using the Practice EMR Provide accurate information regarding the services offered Route calls to appropriate departments Maintain HIPAA compliance at all times Document records of patient interactions Assist with outbound calls to referral patients Other duties as assigned Please note this position does require you to be seated at your desk. There is a 1 hour unpaid lunch break, as well as 2 paid 10 minute breaks each day. The schedule for this role is 8a-5p, Monday thru Friday. Job Type: Full-time, In-Person As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for the role, click here to start the assessment.
    $20k-28k yearly est. 3d ago
  • CALL CENTER AGENT

    North Alabama Bone & Joint Clinic

    Customer care representative job in Florence, AL

    Job Description Come join our team! North AL Bone and Joint is looking for a positive, motivated self-starter who engages with a wide variety of people and someone who genuinely cares about the well-being of others. The ideal candidate enjoys fast-paced environments, can handle difficult situations, is a team player, a multi-tasker and who doesn't mind stepping outside the box and going the extra mile in helping patients and co-workers. Important Note: As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for this role, please complete the assessment here: The Predictive Index Knowledge of electronic medical records, insurance terminology, and medical office processes a benefit. On site - Full-time position Job Details: scheduling appointments, insurance verification, scanning health information into charts, and referrals Benefits: Medical, Dental, Vision, 401K with company match, Long/short term disability Important Note: As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for this role, please complete the assessment here: The Predictive Index
    $20k-28k yearly est. 22d ago
  • Communications Representative - Communication Center - FT - 2nd Shift

    HH Health System 4.4company rating

    Customer care representative job in Huntsville, AL

    Overview Answers telephones, greeting all callers in a professional manner. Responsible for facilitating referral to area physicians, hospitals and community services. Listens to requests from patients or customers and accurately dispatches requests and information to the appropriate persons. Accurately communicates and dispatches Emergency Codes utilizing the Aionex Focus system. Promptly and accurately initiates offline procedures when indicated. Responsibilities include maintaining equipment, activity logs and checklists. Answers multiple incoming telephone lines to the hospital switchboard. Obtains necessary information and transfers calls to correct department or patient room extension. Provides information to callers as appropriate Qualifications Minimum Knowledge, Skills and Experience required: Education: High School/GED required. Experience: Previous experience in customer service, receptionist or a dispatch role preferred. Additional Skills/Abilities: Must possess Keyboard/PC/Windows skills. Must be able to type 25 WPM, automated telephone equipment operation skills desired. Excellent communication skills necessary. Familiarity with medical terminology desired. About Us Highlights of our hospitals Huntsville Hospital was recently named Best Regional Hospital and #2 in Alabama by U.S. News & World Report. With 971 beds, a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU, and the largest Emergency Department and Level 1 Trauma Center in the state with our own specialized Red Shirt Trauma Program, there are many opportunities to apply your knowledge and skills. We are a certified Primary Stroke Center and named "One of the Top 100 Hospitals in the Nation with Great Heart Programs." From six cath labs and four EP labs to multiple medical and step-down units, you can continually grow your skillset! We offer a training center on campus for continuing education, Shared Governance Program, Clinical Ladder for professional development, The Daisy Award, and if you are a new grad, a Nurse Residency Program to help you transition from student to professional nurse. We care about you and your well-being by offering an excellent benefits package, childcare, health and wellness programs, an onsite employee pharmacy, a free health clinic, tuition assistance, and much more. We are committed to creating a diverse environment and proud to be an equal opportunity employer. We are a partner to the U.S. Army's Partnership for Your Success (PaYS) program. Ask us about incentives and additional opportunities. Huntsville Hospital Benefits: We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more! Learn more about Huntsville Hospital Health System: Careers: ************************************** Benefits: **************************************** Education & Professional Development: ******************************************** Life In Huntsville: ******************************************************
    $28k-33k yearly est. Auto-Apply 60d+ ago

Learn more about customer care representative jobs

How much does a customer care representative earn in Decatur, AL?

The average customer care representative in Decatur, AL earns between $24,000 and $37,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.

Average customer care representative salary in Decatur, AL

$30,000
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