Customer care representative jobs in Delaware - 357 jobs

Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics. At Qnity, we're more than a global leader in materials and solutions for advanced electronics and high-tech industries - we're a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us. Position Overview Qnity has an opening position for a Customer Service Representative (CSR) located in Wilmington, DE. The Customer Service Representative is the interface between customers and our business to deliver exceptional service through the order-to-cash process. The Customer Service Representative provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives. This position will work with, but not limited to, supply chain planners, logistics team, market segments, other customer service reps, plant sites, warehouses, regional contacts, carriers, and financial contacts to meet customers' needs while maintaining quality standards. In addition, this position will focus on matching customer needs to the Qnity product offerings. Responsibilities include responding to customer inquiries and complaints utilizing the various Business Unit tracking systems, issuing credit and debit memos, and monitoring sales orders flow through the order fulfillment process. This position will also require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service. Core Responsibilities: Manage customer orders through Customer Service work processes and systems. Handle all types of customer orders, including indent orders and services invoicing requests. Supports customers with coordination of returns when required, following Qnity's Return Policies. Maintain a thorough knowledge of the businesses' products, businesses, applications, and service offerings. Strengthen customer experience by developing solid relationships, understanding customer needs, and gathering market intelligence. Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions. Weekly participation in meetings with the Supply Chain team to analyze possible material delays. Identify and deliver value added services. Proactively provide differentiated services to our customers by thorough understanding of our service offerings. Differentiate between customer requirements and Qnity capabilities; choose the best/cost effective solution. Support commercial strategies with Qnity customers across multiple businesses. Provide backup coverage as necessary. Responsible for establishing and maintaining relationships with the customers. Respond to sales team inquiries as: prices, stock, latest sales, etc. Requirements: Bachelor's degree or equivalent is preferred. Develop proficiency as a Customer Service Representative. Proven ability to build and maintain strong customer relationships. Ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers. Ability to identify areas for improvement and escalate for change management implementation. Excellent interpersonal and written communication skills. Strong office skills. Salesforce.com experience is a plus. Knowledge of the Order to Cash (OTC) transactions in SAP. Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, Word, and Power BI). Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management. Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment. Logistics, operations, or manufacturing experience preferred. Additional Information: Customer visits may be required. #LI-RS1 Join our Talent Community to stay connected with us! Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page. We use Artificial Intelligence (AI) to enhance our recruitment process.

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. As a Product Director within the Customer Acquisition and Marketing Platforms (CAMP) Team, you will lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. The Applicant Services Executive Director will play a pivotal role in enhancing the applicant experience by providing innovative design, comprehensive support and guidance throughout the applicant process for all of CAMP. This position requires a strategic thinker with strong collaborative skills to drive initiatives, navigate industry changes, and maintain a competitive edge in the market. Job responsibilities Oversees the product roadmap, vision, development, execution, risk management, and business growth targets Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives Owns product performance and is accountable for investing in enhancements to achieve business objectives Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation Lead the modernization, growth, and maintenance of applicant services strategies, ensuring alignment with organizational standards and priorities. Establish strong relationships with partners and providers to ensure seamless applicant experiences and represent applicant services in interactions with local regulators. Coordinate across Operations, Client Service, and Technology to align service development with overall market strategy, while partnering with Compliance to adhere to regulatory frameworks. Maintain a strong focus on risk and controls, ensuring issues are identified, escalated, and managed effectively and transparently. Plan and deliver innovative information to applicants efficiently in various formats, contributing to documentation related to applicant services. Demonstrate principled leadership in aspects of culture and conduct, articulating the organization's competitive proposition and key differentiators. Required qualifications, capabilities, and skills 8+ years of experience or equivalent expertise delivering products, projects, or technology applications Extensive knowledge of the product development life cycle, technical design, and data analytics Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Experience driving change within organizations and managing stakeholders across multiple functions Possess a comprehensive knowledge of the applicant lifecycle and solid understanding of business processes and risk controls. In-depth understanding of market participants, client requirements, and market practices, demonstrated through established relationships and previous achievements. Proven track record in delivering and managing change effectively, with strong analytical, problem-solving, and process re-engineering skills. Exceptional communication and presentation skills, with the ability to convey clear, concise messages and leverage the broader organization to achieve objectives. Excellent organizational and time management skills, with the ability to manage and prioritize multiple tasks across different time horizons while meeting deadlines. Proven ability to manage teams both directly and through dotted-line relationships, as well as across support areas to achieve overall objectives, with a strong understanding of the regulatory environment and its impact on applicant services. Preferred qualifications, capabilities, and skills Recognized thought leader within a related field Candidate should be a significant market participant and able to represent clients in discussions and seminars A confident executive who engages effectively with all levels, secures support for initiatives, and communicates market developments engagingly Capable of managing diverse activities over time, with strong prioritization skills

**Become a part of our caring community and help us put health first** As a Clinical Care Oversight Professional, you will provide clinical support to the assessment and evaluation of patients' needs and requirements to achieve and/or maintain optional wellness. Your work assignments are often straightforward and of moderate complexity. As a Clinical Care Oversight Professional, you will support a member's optimal wellness state by recommending members/families toward and facilitate the interaction with resources appropriate for the care and wellbeing of patients. You understand your own work area professional concepts/standards, regulations, strategies, and operating standards. You will make decisions regarding your own work approach/priorities and follow direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation. **Use your skills to make an impact** **Required qualifications:** + Minimum required education: LPN/PTA/OTA licensed in Florida with no disciplinary action. LPN candidates with multistate compact license can also be considered. + Ability to work independently under general instructions and with a team + Ability to clinically assess, plan, and advocate for patient's health needs + Ability to speak clearly and concisely + Ability to document calls and interaction by typing on a keyboard while speaking to a patient on the phone + Deliver care that exemplifies CenterWell Home Health's commitment to achieving 5-STAR quality, improved patient outcomes, and value-based care, in alignment with our mission to provide compassionate, personalized healthcare. **Preferred qualifications:** + A minimum of 1-2 years related work experience in Home Health + Experience with HomeCare HomeBase (HCHB) and/or PointClickCare Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $41,900 - $56,600 per year **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 01-22-2026 **About us** About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. 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Under general direction, provides direct patient care to practice patients in both office and Ambulatory Surgical Center (ASC) settings. Responsibilities include entering patient intake and provider orders into the Electronic Medical Record (EMR), requesting medical records, utilizing the pharmacy drug monitoring program as directed by providers, recording vital signs and medical history, collecting patient information, and facilitating patient flow. Complies with measures to assure that patient/customer satisfaction results are consistently maintained. Essential Duties and Responsibilities: Perform job in accordance with Company Mission, vision, and goals. Assists in bringing patients to pre-op, recovery and transporting for discharge. Assists patients with medical forms, as necessary. Exercise confidentiality in all areas, abiding by HIPAA rules and regulations. Accurately completes applicable paperwork; ensuring patient medical records are complete. Prepares all forms and requisitions as instructed by the provider. Creates and maintains a positive atmosphere of customer service, teamwork, mutual respect, professionalism and accountability. Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit, and confirming patient ID. Answers telephones in a professional manner and delivers messages promptly. Returns patient calls in a timely manner. Maintains and improves current skills and knowledge by attending all relevant meetings, classes, trainings and by keeping certifications current. Adheres to Infection Control, Safety and OSHA standards as specified by State, and Company standards. Maintains knowledge of, and complies with State, Company and any other applicable policies and procedures. Assists nursing staff with obtaining and recording vital signs, pregnancy tests and glucometer checks. Verifies patient history information and takes detailed history when indicated. Informs nursing staff and physician of results. Makes frequent rounds on patients in pre-op and recovery to provide for any other needs of the patient prior to discharge. Performs daily, weekly and monthly safety and equipment checks. Daily reviews upcoming cases and notifies nurse of any potential issues. Reviews schedule daily and assists with office procedures to help maintain patient flow, and accuracy of scheduled procedure. Assists with inventory and order supplies for all procedures in the ASC, as directed. Sets up the sterile field on the Mayo stand with instruments, supplies, medications and equipment needed for procedures. Positions the patient for the procedures, establishes the sterile field, and drapes the patient for the procedures. Assists providers by passing instruments and supplies to them and holding retractors (as needed) during procedures. If assisting with procedures, adheres to all federal, state and nursing regulations and protocols including but not limited to patient safety procedures such as verification of patient identification prior to procedures Immediately prior to the start of any procedure in the procedure room, initiate/participates in a time-out and ensures correct patient, procedure, site and side, and that there are no additional concerns. Identifies every patient with two identifiers: full name and date of birth Documents this information in the Procedure Safety Checklist, including the time of the time-out Sterilizes and breaks down procedure room after each patient and ensures procedure room is cleaned prior to the beginning of a procedure. Keeps rooms clean and stocked with supplies. Maintains stock of medicines and supplies as necessary. Advises Office Manager when replacements are needed. Sterilizes and cleans instruments used in examinations and/or procedures; maintains clean and hygienic environment. Monitors personal and provider staff task buckets in the EMR. Sets up the sterile field on the Mayo stand with instruments, supplies, medications and equipment needed for procedures. Positions the patient for the procedures, establishes the sterile field, and drapes the patient for the procedures. Operates, sterilizes, and maintains necessary equipment, including but not limited to the autoclave, RFA machine, etc. Assists the physician with use of the C-Arm Accurately maintains daily/monthly record keeping of radiation logs. Accurately completes and maintains all applicable records and logs (i.e.: radiation, spore testing, equipment, medical records, etc.). Properly maintains examination/procedure rooms, recovery areas, nurse s stations, and all other clinical areas. Adheres to Infection Control, Safety and OSHA standards as specified by State, Joint Commission and Company standards. Maintains knowledge of, and complies with established State, Joint Commission, Company and any other applicable policies and procedures. Starts IV as needed after competency skills check-off. Instructs patients in simple procedures/tests and dispenses appropriate educational materials (clinical office only). Relays provider orders to the patient (clinical office only). Prepares, cleans and maintains all clinical equipment (clinical office only). Draws up injections to be administered (clinical office only). Verifies that radiological and laboratory records are received and in the patient chart. If radiological and/or laboratory records are not in the chart, takes necessary steps to obtain the records (clinical office only). Fits patients for durable medical equipment (DME) and completes all applicable paperwork, as directed (clinical office only). Obtains prior authorizations for radiology and/or prescriptions, as needed (clinical office only). Keeps rooms clean and stocked with supplies (clinical office only). Labels specimens accurately and distributes them to the appropriate personnel to ensure specimen integrity (clinical office only). Processes specimens and prepares them for shipping (clinical office only). Maintain lab area with ample supplies and in a clean and safe condition (clinical office only). Follows test requirements of laboratory and procures unaltered urine specimen for testing (clinical office only). Properly maintains examination rooms and all other clinical areas (clinical office only). Checks work e-mail on a regular basis throughout the workday. Participate in and complete all required trainings and in-services. Performs other duties as assigned. Minimum Qualifications: High School Diploma, or equivalent. Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook). Current Basic Life Support (BLS) certification. Must have excellent written and oral communication skills, including exceptional customer service. Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public. Must be able to work individually as well as within a team. Must be able to follow both verbal and written instructions. Must be able to work a flexible schedule. Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations. Must be able to multi-task and prioritize. Must demonstrate extreme attention to detail. Must possess strong organization skills. Must be able to problem solve and use reasoning. Must be able to meet predefined quality standards. Must maintain and project a professional attitude and appearance at all time. Must have a working knowledge of the healthcare field and medical specialty, as well as medical terminology. If working in an ASC, must provide proof of influenza vaccination annually (must wear a procedure mask if refusing the flu vaccine). Must complete two (2)-step PPD (NE staff) OR must complete an annual PPD (SE staff). Must complete all regulatory competencies in accordance with working in the ASC. Within first ninety (90) days of employment as a Medical Assistant with C-Arm, must complete C-arm competencies. All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance. Preferred Qualifications: Completion of a Nurse Aide, Medical Assistant, or EMS training program, with a current Nurse Aide certification OR a Medical Assistant certification OR EMS Licensure. One (1) year of prior experience working in a medical practice. One (1) year of prior experience working with an Electronic Medical Record (EMR). Three (3) months of prior experience assisting in the use of a C-Arm machine. Surgical Tech certification. C-Arm Tech certification. One (1) year of prior experience as a Patient Care Tech in an Ambulatory Surgery Center/Operating Room setting. Driving/Travel: The employee must have reliable transportation. Travel for this position may be required up to 80%. While the primary workplace may be closest to the employee s home, work assignments could be in any of the Company s locations. Compensation and Benefits: Pay Range: $18.00/Hr - $21.00/Hr PTO: Up to 44 hours in first year (pro-rated based on start date) Holidays(Unpaid): 7 (New Year s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day) Retirement: 401(k) with employer match Other Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Basic Life/AD&D, Employee Assistance Program Other Voluntary Benefits: Voluntary Life, Accident, Critical Illness, Hospital Indemnity

Join our team as an AI Engagement Specialist, where you'll play a pivotal role in driving the understanding and adoption of AI technologies, particularly Large Language Models, within Card Services and Connected Commerce. Inspire and empower our employees to leverage AI-driven solutions to solve business challenges and create new opportunities. As an AI Engagement Specialist within Card Services and Connected Commerce, you will be responsible for crafting innovative engagement strategies, organizing events, and developing and delivering training to enhance AI literacy. Your mission is to inspire and empower our employee base to identify and leverage AI-promoten solutions to solve business challenges and create new opportunities. Job Responsibilities Develop and implement creative engagement strategies to promote the use of AI tools among employees. Organize and lead training sessions, workshops, and events to educate employees on AI capabilities and applications. Collaborate with cross-functional teams to identify business challenges and opportunities for AI solutions. Research and test the latest AI tools and methods to ensure the firm remains at the cutting edge of technology. Serve as a subject matter expert and advocate for AI technologies, fostering excitement among employees. Monitor and analyze engagement metrics to assess strategy effectiveness and make data-driven improvements. Required Qualifications, Capabilities, and Skills 5+ years of experience in project management, training, process engineering, or marketing. Strong passion for new technology and a desire to share that excitement with others. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Strong analytical skills and a data-driven approach to problem-solving. Excellent communication and interpersonal skills, with the ability to engage and inspire diverse audiences. Preferred Qualifications, Capabilities, and Skills Experience crafting content and facilitating workshops to advance mindsets and skillsets. Experience with Python, Alteryx, Tableau, and SharePoint is highly desirable. Portfolio of AI projects you are working on. Considered a thought leader on social media or in offline communities on AI or new technologies.

Benefits: * Bonus based on performance * Dental insurance * Health insurance * Opportunity for advancement * Profit sharing Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $18.00 - $20.00 per hour

Reports to: Call Center Manager Job Summary: Contacting customers when appointments are not sold on the initial sales presentation. The effort is to get a Revisit appointment scheduled for a Home Improvement Consultant back to the home at a time that meets the customers schedules, and our visit parameters, or to make the Rehash Sale over the phone/zoom. During all customer interactions the following expectations must be met: Obtain information which withheld the customer from buying through customer contacts. Continuously follow up with customers if unsuccessful with a one call close attempt Build customer rapport by selling company value Meet all the key performance indicators Compile trends and communicate with Sales Management For Rehash Sales, the following expectations must be met Negotiate contracts and pricing Complete all necessary paperwork and documentation to complete sale with customer. Agent - Essential Job Responsibilities: Revisit support a rate of 75 leads issued per month. Revisit support revenue at 8.5% of total net sales revenue per month. Employees must work 40 hours a week unless authorized by a manager; specific schedule will be at Managements discretion. Rehash minimum of 20 demos (presentations) per month. Rehash minimum of 7 sales per month. Other duties as assigned Experience/Education: High school diploma, two years related experience and, or equivalent combination of education and experience. Prior Call Center experience preferred and or Sales experience. Skills/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. Intermediate to advanced computer skills Sales and Customer Service experience minimum of 2 years (retail, call center) Good communications skills Organized, knowledgeable, patient, able to manage multiple tasks at one time, work under pressure, firm and courteous Reasoning Skills - Ability to apply common sense, understanding to carry out written and oral instructions. Ability to comprehend and resolve problems. PJFITZ2025

Job DescriptionSalary: 16.00 plus weekly booking bonus Lawson Home Services is looking for a highly motivated and positive individual to serve on our team in the Appointment Center. In this position you will be the "voice" of the company, guiding customers through the crucial first steps in their relationship with Lawson Home Services. This is a casual office environment, casual, neat dress code is welcomed. As a successful Appointment Center Representative, you are tactful and empathetic. You understand the emotional tie that comes with home repairs and improvement. You are reliable, punctual, and results-driven. You can multitask, and you know the importance of active listening. You have a keen eye for detail and value accuracy in your work. You must possess: strong organizational, customer service and time management skills. Extremely Proficient computer skills; the ability to troubleshoot; and excellent verbal communication skills. You should also be highly comfortable speaking with our current and prospective customers on the phone, both for inbound informational/troubleshooting calls, and outbound sales calls to schedule sales appointments or annual maintenance. (No cold calling) DUTIES AND RESPONSIBILITIES: Prior office experience a must, with exceptional ability to work with multicomputer screens. Cheerfully answer calls, and at all of the time being professional. Set sales appointments and schedules that make sense for the techs to drive, an understanding of the state and Eastern Shore. Make out going calls to all Homeowners Ability to package customer service concerns into thoughtful programs and features that are supplied Strong knowledge of customer service practices Strong skill in operating personal computer and programs such as Excel, Word, and database software. Skill in operating a multi-line phone system Ability to handle a variety of tasks, simultaneously Ability to perform accurate data entry and check yourself Ability to follow a script to ensure all homeowners are treated with the same care NECESSARY KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS: Excellent Communicator Diplomacy & Tact Customer Focused Organized Attention to detail Willingness to learn Positive & Optimistic attitude Integrity Motivated BENEFITS Better than competitive wages Weekly bonuses On-the-job paid training part-time, steady work (not seasonal) Locally owned company with respectful environment EXPERIENCE: Customer Service: 2 years (Preferred) Route Scheduling: 1 years (Preferred) Inside sales: 1 year (Preferred) Work Location: In person A background check and pre-employment drug screen are required. Pay Frequency: Weekly Bonuses Paid Weekly Job Type: part-time Pay: From $16.00 per hour Expected hours: 24-30 weekly Benefits: On-the-job training Physical setting: Office/Casual

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00

The Perinatal Access Representative (PAR) is accountable for answering the Nemours Fetal Care Center (NFCC) phones. They are accountable for receiving intakes, scheduling, registration, and insurance validation. The PAR works directly with the Fetal Therapy Nurse Coordinators (NC), APP's, and Physicians. This position will support Nemours patients and families in experiencing full spectrum care within the Nemours system. Essential Functions: * Answers all incoming phone calls in real time and in a polite manner, utilizing trauma informed strategies. Escalate concerns in a timely fashion to appropriate teammate. * Schedules all appropriate fetal imaging and prenatal consultations with sub-specialties based on recommendations from MFM and NC. * Timely documentation in electronic medical record (EMR). * Communicates with families to ensure an understanding of the referral process. * Acquires maternal records for all referrals. * Distribution and confirmation of receipts of all correspondence from NFCC to referring physician offices. * Facilitate scheduling of initial postnatal follow up with recommended neonatal specialists. * Contributes to data entry, the use of databases and responsible practices around the use of PHI. * Participates in QI initiatives defined within the NFCC. * Coordinates telehealth appointments for sub-specialty providers and families. * Participates in and represents the Team in departmental programs and meetings. * Demonstrates competence using Microsoft products (excel, word, PowerPoint). Job Requirements: High school diploma Associate degree preferred 3-5 years of job related experience

The Patient Access Representative is responsible for scheduling of all new patient appointments, established patient appointments and routing / receipt of outside doctor offices, other clinical patient needs and BUC incoming physician calls. The call center representative is a proactive, high functioning communicator and problem solver who identifies, addresses and triages incoming calls. This role will focus on a culture of service commitment to BUC's patients.

Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

Under general direction, provides direct patient care to practice patients in both office and Ambulatory Surgical Center (ASC) settings. Responsibilities include entering patient intake and provider orders into the Electronic Medical Record (EMR), requesting medical records, utilizing the pharmacy drug monitoring program as directed by providers, recording vital signs and medical history, collecting patient information, and facilitating patient flow. Complies with measures to assure that patient/customer satisfaction results are consistently maintained. Essential Duties and Responsibilities: * Perform job in accordance with Company Mission, vision, and goals. * Assists in bringing patients to pre-op, recovery and transporting for discharge. * Assists patients with medical forms, as necessary. * Exercise confidentiality in all areas, abiding by HIPAA rules and regulations. * Accurately completes applicable paperwork; ensuring patient medical records are complete. Prepares all forms and requisitions as instructed by the provider. * Creates and maintains a positive atmosphere of customer service, teamwork, mutual respect, professionalism and accountability. * Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit, and confirming patient ID. * Answers telephones in a professional manner and delivers messages promptly. * Returns patient calls in a timely manner. * Maintains and improves current skills and knowledge by attending all relevant meetings, classes, trainings and by keeping certifications current. * Adheres to Infection Control, Safety and OSHA standards as specified by State, and Company standards. * Maintains knowledge of, and complies with State, Company and any other applicable policies and procedures. * Assists nursing staff with obtaining and recording vital signs, pregnancy tests and glucometer checks. Verifies patient history information and takes detailed history when indicated. Informs nursing staff and physician of results. * Makes frequent rounds on patients in pre-op and recovery to provide for any other needs of the patient prior to discharge. * Performs daily, weekly and monthly safety and equipment checks. * Daily reviews upcoming cases and notifies nurse of any potential issues. * Reviews schedule daily and assists with office procedures to help maintain patient flow, and accuracy of scheduled procedure. * Assists with inventory and order supplies for all procedures in the ASC, as directed. * Sets up the sterile field on the Mayo stand with instruments, supplies, medications and equipment needed for procedures. * Positions the patient for the procedures, establishes the sterile field, and drapes the patient for the procedures. * Assists providers by passing instruments and supplies to them and holding retractors (as needed) during procedures. * If assisting with procedures, adheres to all federal, state and nursing regulations and protocols including but not limited to patient safety procedures such as verification of patient identification prior to procedures * Immediately prior to the start of any procedure in the procedure room, initiate/participates in a time-out and ensures correct patient, procedure, site and side, and that there are no additional concerns. * Identifies every patient with two identifiers: full name and date of birth * Documents this information in the Procedure Safety Checklist, including the time of the time-out * Sterilizes and breaks down procedure room after each patient and ensures procedure room is cleaned prior to the beginning of a procedure. * Keeps rooms clean and stocked with supplies. * Maintains stock of medicines and supplies as necessary. Advises Office Manager when replacements are needed. * Sterilizes and cleans instruments used in examinations and/or procedures; maintains clean and hygienic environment. * Monitors personal and provider staff task buckets in the EMR. * Sets up the sterile field on the Mayo stand with instruments, supplies, medications and equipment needed for procedures. * Positions the patient for the procedures, establishes the sterile field, and drapes the patient for the procedures. * Operates, sterilizes, and maintains necessary equipment, including but not limited to the autoclave, RFA machine, etc. * Assists the physician with use of the C-Arm * Accurately maintains daily/monthly record keeping of radiation logs. * Accurately completes and maintains all applicable records and logs (i.e.: radiation, spore testing, equipment, medical records, etc.). * Properly maintains examination/procedure rooms, recovery areas, nurses stations, and all other clinical areas. * Adheres to Infection Control, Safety and OSHA standards as specified by State, Joint Commission and Company standards. * Maintains knowledge of, and complies with established State, Joint Commission, Company and any other applicable policies and procedures. * Starts IV as needed after competency skills check-off. * Instructs patients in simple procedures/tests and dispenses appropriate educational materials (clinical office only). * Relays provider orders to the patient (clinical office only). * Prepares, cleans and maintains all clinical equipment (clinical office only). * Draws up injections to be administered (clinical office only). * Verifies that radiological and laboratory records are received and in the patient chart. If radiological and/or laboratory records are not in the chart, takes necessary steps to obtain the records (clinical office only). * Fits patients for durable medical equipment (DME) and completes all applicable paperwork, as directed (clinical office only). * Obtains prior authorizations for radiology and/or prescriptions, as needed (clinical office only). * Keeps rooms clean and stocked with supplies (clinical office only). * Labels specimens accurately and distributes them to the appropriate personnel to ensure specimen integrity (clinical office only). * Processes specimens and prepares them for shipping (clinical office only). * Maintain lab area with ample supplies and in a clean and safe condition (clinical office only). * Follows test requirements of laboratory and procures unaltered urine specimen for testing (clinical office only). * Properly maintains examination rooms and all other clinical areas (clinical office only). * Checks work e-mail on a regular basis throughout the workday. * Participate in and complete all required trainings and in-services. * Performs other duties as assigned. Minimum Qualifications: * High School Diploma, or equivalent. * Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook). * Current Basic Life Support (BLS) certification. * Must have excellent written and oral communication skills, including exceptional customer service. * Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public. * Must be able to work individually as well as within a team. * Must be able to follow both verbal and written instructions. * Must be able to work a flexible schedule. * Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations. * Must be able to multi-task and prioritize. * Must demonstrate extreme attention to detail. * Must possess strong organization skills. * Must be able to problem solve and use reasoning. * Must be able to meet predefined quality standards. * Must maintain and project a professional attitude and appearance at all time. * Must have a working knowledge of the healthcare field and medical specialty, as well as medical terminology. * If working in an ASC, must provide proof of influenza vaccination annually (must wear a procedure mask if refusing the flu vaccine). * Must complete two (2)-step PPD (NE staff) OR must complete an annual PPD (SE staff). * Must complete all regulatory competencies in accordance with working in the ASC. * Within first ninety (90) days of employment as a Medical Assistant with C-Arm, must complete C-arm competencies. * All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance. Preferred Qualifications: * Completion of a Nurse Aide, Medical Assistant, or EMS training program, with a current Nurse Aide certification OR a Medical Assistant certification OR EMS Licensure. * One (1) year of prior experience working in a medical practice. * One (1) year of prior experience working with an Electronic Medical Record (EMR). * Three (3) months of prior experience assisting in the use of a C-Arm machine. * Surgical Tech certification. * C-Arm Tech certification. * One (1) year of prior experience as a Patient Care Tech in an Ambulatory Surgery Center/Operating Room setting. Driving/Travel: The employee must have reliable transportation. Travel for this position may be required up to 80%. While the primary workplace may be closest to the employees home, work assignments could be in any of the Companys locations. Compensation and Benefits: * Pay Range: $18.00/Hr - $21.00/Hr * PTO: Up to 44 hours in first year (pro-rated based on start date) * Holidays(Unpaid): 7 (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day) * Retirement: 401(k) with employer match * Other Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Basic Life/AD&D, Employee Assistance Program * Other Voluntary Benefits: Voluntary Life, Accident, Critical Illness, Hospital Indemnity

Under general direction, provides direct patient care to practice patients in both office and Ambulatory Surgical Center (ASC) settings. Responsibilities include entering patient intake and provider orders into the Electronic Medical Record (EMR), requesting medical records, utilizing the pharmacy drug monitoring program as directed by providers, recording vital signs and medical history, collecting patient information, and facilitating patient flow. Complies with measures to assure that patient/customer satisfaction results are consistently maintained. Essential Duties and Responsibilities: * Perform job in accordance with Company Mission, vision, and goals. * Assists in bringing patients to pre-op, recovery and transporting for discharge. * Assists patients with medical forms, as necessary. * Exercise confidentiality in all areas, abiding by HIPAA rules and regulations. * Accurately completes applicable paperwork; ensuring patient medical records are complete. Prepares all forms and requisitions as instructed by the provider. * Creates and maintains a positive atmosphere of customer service, teamwork, mutual respect, professionalism and accountability. * Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit, and confirming patient ID. * Answers telephones in a professional manner and delivers messages promptly. * Returns patient calls in a timely manner. * Maintains and improves current skills and knowledge by attending all relevant meetings, classes, trainings and by keeping certifications current. * Adheres to Infection Control, Safety and OSHA standards as specified by State, and Company standards. * Maintains knowledge of, and complies with State, Company and any other applicable policies and procedures. * Assists nursing staff with obtaining and recording vital signs, pregnancy tests and glucometer checks. Verifies patient history information and takes detailed history when indicated. Informs nursing staff and physician of results. * Makes frequent rounds on patients in pre-op and recovery to provide for any other needs of the patient prior to discharge. * Performs daily, weekly and monthly safety and equipment checks. * Daily reviews upcoming cases and notifies nurse of any potential issues. * Reviews schedule daily and assists with office procedures to help maintain patient flow, and accuracy of scheduled procedure. * Assists with inventory and order supplies for all procedures in the ASC, as directed. * Sets up the sterile field on the Mayo stand with instruments, supplies, medications and equipment needed for procedures. * Positions the patient for the procedures, establishes the sterile field, and drapes the patient for the procedures. * Assists providers by passing instruments and supplies to them and holding retractors (as needed) during procedures. * If assisting with procedures, adheres to all federal, state and nursing regulations and protocols including but not limited to patient safety procedures such as verification of patient identification prior to procedures * Immediately prior to the start of any procedure in the procedure room, initiate/participates in a time-out and ensures correct patient, procedure, site and side, and that there are no additional concerns. * Identifies every patient with two identifiers: full name and date of birth * Documents this information in the Procedure Safety Checklist, including the time of the time-out * Sterilizes and breaks down procedure room after each patient and ensures procedure room is cleaned prior to the beginning of a procedure. * Keeps rooms clean and stocked with supplies. * Maintains stock of medicines and supplies as necessary. Advises Office Manager when replacements are needed. * Sterilizes and cleans instruments used in examinations and/or procedures; maintains clean and hygienic environment. * Monitors personal and provider staff task buckets in the EMR. * Sets up the sterile field on the Mayo stand with instruments, supplies, medications and equipment needed for procedures. * Positions the patient for the procedures, establishes the sterile field, and drapes the patient for the procedures. * Operates, sterilizes, and maintains necessary equipment, including but not limited to the autoclave, RFA machine, etc. * Assists the physician with use of the C-Arm * Accurately maintains daily/monthly record keeping of radiation logs. * Accurately completes and maintains all applicable records and logs (i.e.: radiation, spore testing, equipment, medical records, etc.). * Properly maintains examination/procedure rooms, recovery areas, nurses stations, and all other clinical areas. * Adheres to Infection Control, Safety and OSHA standards as specified by State, Joint Commission and Company standards. * Maintains knowledge of, and complies with established State, Joint Commission, Company and any other applicable policies and procedures. * Starts IV as needed after competency skills check-off. * Instructs patients in simple procedures/tests and dispenses appropriate educational materials (clinical office only). * Relays provider orders to the patient (clinical office only). * Prepares, cleans and maintains all clinical equipment (clinical office only). * Draws up injections to be administered (clinical office only). * Verifies that radiological and laboratory records are received and in the patient chart. If radiological and/or laboratory records are not in the chart, takes necessary steps to obtain the records (clinical office only). * Fits patients for durable medical equipment (DME) and completes all applicable paperwork, as directed (clinical office only). * Obtains prior authorizations for radiology and/or prescriptions, as needed (clinical office only). * Keeps rooms clean and stocked with supplies (clinical office only). * Labels specimens accurately and distributes them to the appropriate personnel to ensure specimen integrity (clinical office only). * Processes specimens and prepares them for shipping (clinical office only). * Maintain lab area with ample supplies and in a clean and safe condition (clinical office only). * Follows test requirements of laboratory and procures unaltered urine specimen for testing (clinical office only). * Properly maintains examination rooms and all other clinical areas (clinical office only). * Checks work e-mail on a regular basis throughout the workday. * Participate in and complete all required trainings and in-services. * Performs other duties as assigned. Minimum Qualifications: * High School Diploma, or equivalent. * Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook). * Current Basic Life Support (BLS) certification. * Must have excellent written and oral communication skills, including exceptional customer service. * Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public. * Must be able to work individually as well as within a team. * Must be able to follow both verbal and written instructions. * Must be able to work a flexible schedule. * Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations. * Must be able to multi-task and prioritize. * Must demonstrate extreme attention to detail. * Must possess strong organization skills. * Must be able to problem solve and use reasoning. * Must be able to meet predefined quality standards. * Must maintain and project a professional attitude and appearance at all time. * Must have a working knowledge of the healthcare field and medical specialty, as well as medical terminology. * If working in an ASC, must provide proof of influenza vaccination annually (must wear a procedure mask if refusing the flu vaccine). * Must complete two (2)-step PPD (NE staff) OR must complete an annual PPD (SE staff). * Must complete all regulatory competencies in accordance with working in the ASC. * Within first ninety (90) days of employment as a Medical Assistant with C-Arm, must complete C-arm competencies. * All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance. Preferred Qualifications: * Completion of a Nurse Aide, Medical Assistant, or EMS training program, with a current Nurse Aide certification OR a Medical Assistant certification OR EMS Licensure. * One (1) year of prior experience working in a medical practice. * One (1) year of prior experience working with an Electronic Medical Record (EMR). * Three (3) months of prior experience assisting in the use of a C-Arm machine. * Surgical Tech certification. * C-Arm Tech certification. * One (1) year of prior experience as a Patient Care Tech in an Ambulatory Surgery Center/Operating Room setting. Driving/Travel: The employee must have reliable transportation. Travel for this position may be required up to 80%. While the primary workplace may be closest to the employees home, work assignments could be in any of the Companys locations. Compensation and Benefits: * Pay Range: $18.00/Hr - $21.00/Hr * PTO: Up to 44 hours in first year (pro-rated based on start date) * Holidays(Unpaid): 7 (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day) * Retirement: 401(k) with employer match * Other Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Basic Life/AD&D, Employee Assistance Program * Other Voluntary Benefits: Voluntary Life, Accident, Critical Illness, Hospital Indemnity

Why Bally's? Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business. With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas. The Role: Representative - Call Center Agent Part Time Responsibilities: * Customizes guest experience by coordinating and reserving room accommodations, redeeming available offers specific to player profile. * Ability to lead the call without impacting actually listening to the voice of the customer. * Ability to quickly and accurately input information into various systems. * Seeks and acts upon opportunities to up-sell accommodations. * Maintains guest confidentiality at all times when reviewing information. * Registers guests in player tracking software for select invitational events. * Effectively deal with job stress, angry callers and upset customers. Understand the impact of voice tone when speaking with guests. * Follows department standards and sequence of service. Participates in shop reports, and makes adjustments based on feedback from supervisor or manager. * Must have a clear speaking voice, be comfortable with phone work and date entry. * Needs to be able to type information into computer while speaking to customer on the phone. * Promotes positive and productive motivation within the department. * Respond to all guest inquiries professionally, courteously and promptly. * Must be prepared and able to handle with composure and tact a high volume of repetitive customer interactions over the telephone in a fast paced environment. Always keep a smile in voice. * Will handle hotel room reservations and casino offers. Handles additional offers for special events as required. * Handles guest room deposits via credit cards that are placed on reservations. * Maintains knowledge and ability to multi-task multiple systems to include but not limited to hotel property management systems, central reservations systems, revenue management systems, and call center systems. * Utilizes Microsoft Office suite programs. i.e. Microsoft Office products, Excel, Word, Outlook etc. * Assists with overflow calls from other properties as required. * Maintains an effective and professional manner with all customers. * Performs filing assignments as directed. * Works safely, following all established safety rules and regulations. * Communicates effectively with co-workers, supervisors and guests. * Follows all relevant policies and procedures. ADDITIONAL FUNCTIONS: * Performs other duties as assigned. Qualifications: * High school diploma, GED or equivalent work experience required. * Strong computer literacy skills. * Must have excellent written and oral English communication skills, and telephone etiquette skills. * Prior call center or customer service experience preferred. * Must possess excellent hospitality and guest relations skills. * Must be able to report to work on time as scheduled. * Must be proactive and work well under pressure in a fast paced environment. * Must be able to respond calmly and make rational decisions when handling guest conflicts. * Must have outstanding coordination and organizational skills with the ability to multi-task. * Must be able to remain in a seated position for an entire shift, handling transactions which require repetitive finger and wrist (keyboard date entry) as well as prolonged viewing of data on a computer monitor. * Must be able to work a varied shift schedule, including weekends and holidays. * Must present an overall professional appearance and report to work in appropriate attire * Must have the ability to work well with fellow employees - must be a team player. What's in it for you: * Competitive Salary with annual performance reviews * Comprehensive health coverage plan that includes medical, dental, and vision * 401(K)/ Company Match * Access Perks and Childcare discounts * Enjoy 30 days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions Target Hourly Starting Rate: $15/hr Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Let Bally's Bet on You - We can't wait to meet you!

Why Bally's? Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business. With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally's also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas. The Role: Representative - Call Center Agent Part Time Responsibilities: Customizes guest experience by coordinating and reserving room accommodations, redeeming available offers specific to player profile. Ability to lead the call without impacting actually listening to the voice of the customer. Ability to quickly and accurately input information into various systems. Seeks and acts upon opportunities to up-sell accommodations. Maintains guest confidentiality at all times when reviewing information. Registers guests in player tracking software for select invitational events. Effectively deal with job stress, angry callers and upset customers. Understand the impact of voice tone when speaking with guests. Follows department standards and sequence of service. Participates in shop reports, and makes adjustments based on feedback from supervisor or manager. Must have a clear speaking voice, be comfortable with phone work and date entry. Needs to be able to type information into computer while speaking to customer on the phone. Promotes positive and productive motivation within the department. Respond to all guest inquiries professionally, courteously and promptly. Must be prepared and able to handle with composure and tact a high volume of repetitive customer interactions over the telephone in a fast paced environment. Always keep a smile in voice. Will handle hotel room reservations and casino offers. Handles additional offers for special events as required. Handles guest room deposits via credit cards that are placed on reservations. Maintains knowledge and ability to multi-task multiple systems to include but not limited to hotel property management systems, central reservations systems, revenue management systems, and call center systems. Utilizes Microsoft Office suite programs. i.e. Microsoft Office products, Excel, Word, Outlook etc. Assists with overflow calls from other properties as required. Maintains an effective and professional manner with all customers. Performs filing assignments as directed. Works safely, following all established safety rules and regulations. Communicates effectively with co-workers, supervisors and guests. Follows all relevant policies and procedures. ADDITIONAL FUNCTIONS: Performs other duties as assigned. Qualifications: High school diploma, GED or equivalent work experience required. Strong computer literacy skills. Must have excellent written and oral English communication skills, and telephone etiquette skills. Prior call center or customer service experience preferred. Must possess excellent hospitality and guest relations skills. Must be able to report to work on time as scheduled. Must be proactive and work well under pressure in a fast paced environment. Must be able to respond calmly and make rational decisions when handling guest conflicts. Must have outstanding coordination and organizational skills with the ability to multi-task. Must be able to remain in a seated position for an entire shift, handling transactions which require repetitive finger and wrist (keyboard date entry) as well as prolonged viewing of data on a computer monitor. Must be able to work a varied shift schedule, including weekends and holidays. Must present an overall professional appearance and report to work in appropriate attire Must have the ability to work well with fellow employees - must be a team player. What's in it for you: Competitive Salary with annual performance reviews Comprehensive health coverage plan that includes medical, dental, and vision 401(K)/ Company Match Access Perks and Childcare discounts Enjoy 30 days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions Target Hourly Starting Rate: $15/hr Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Let Bally's Bet on You - We can't wait to meet you!

About Delaware Guidance Services Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth Why Work at Delaware Guidance Services? DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following: Competitive Compensation Incentive Pay for Specific Roles Generous Paid Time Off ( starting at 44 days of paid leave a year ) Up to 6% Annual Contribution to Your Retirement Fund Free Professional Development Opportunities Medical, Dental and Vision Insurance Life and Long-term Disability Insurance Position Highlights: Generous benefits and time off policies Ability to work with children through a mission driven organization Signing Bonus Eligible Summary/objective Under the supervision of the Crisis Integrated Services Coordinator, the Engagement Specialist plays a crucial role in coordinating care and providing support to children and youth experiencing crises. This position is responsible for conducting outreach and follow-up to children and families who have engaged with crisis services, with a particular focus on those who decline or disengage. The role includes delivering evidence-based Caring Contacts, reconnecting former clients, coordinating care, and fostering engagement through compassionate, proactive communication. The ideal candidate will have experience working in crisis management, case management, or child/youth services, and will be adept at collaborating with multidisciplinary teams to deliver comprehensive support to at-risk youth in Delaware. Essential functions: Caring Contacts and Crisis Reconnects Implement the Caring Contacts protocol through phone calls, mailers, and electronic communication, based on an evidence-based model designed to reduce suicide risk. Make supportive outreach to discharged clients at designated intervals post-treatment. Client Engagement and Follow-Up Conduct outreach to children and families who decline or disengage from crisis services to encourage participation and offer support. Maintain contact with former clients and families to assess ongoing needs and provide appropriate referrals or follow-up. Serve as a point of contact for post-discharge engagement, ensuring continuity of care and supporting client wellness. System Engagement and Resource Coordination Collaborate with internal and external service providers to support client care plan, ensuring that all immediate and ongoing needs are addressed including appropriate follow-up and referrals for services. Coordinate services and follow-up by phone and email, ensuring accurate and timely information exchange. Assist in scheduling follow-up appointments or connecting families with ongoing mental health support. Serve as the primary point of contact and act as a liaison between the crisis program, community agencies, schools, and other relevant stakeholders to ensure that all services are integrated and coordinated effectively. Advocate for the needs of youth and families within the program and with external agencies, ensuring that services are delivered in a culturally competent and client-centered manner. Identify community resources and support services for youth and families, ensuring that they are connected with appropriate services such as mental health counseling, housing, educational support, etc. Help youth and families navigate systems, including insurance, legal, educational, and other social services, to ensure holistic support. Documentation and Reporting: Maintain accurate and up-to-date records of all client interactions and collateral follow-ups in accordance with program policies and state regulations. Prepare and submit regular case updates and reports, including documentation of progress, barriers, and recommendations for further intervention or resources. Competencies/ Capabilities: Crisis Management: Ability to effectively assess and manage urgent, high-stress situations while providing emotional support and practical solutions. Collaboration: Strong teamwork and interpersonal skills, with the ability to work with diverse stakeholders. Problem Solving: Capacity to think critically and find solutions quickly in complex, time-sensitive situations. Communication: Excellent verbal and written communication skills, with the ability to clearly explain complex information. Empathy and Compassion: A compassionate approach to working with children and families in crisis, with an understanding of trauma and mental health issues. Cultural Competency: Understanding and respecting the diversity of youth and families served, and providing services in a culturally sensitive manner. Supervisory responsibilities: none Work environment: Office based, Partial telecommuting with approval Physical demands: Prolonged periods of sitting at a desk and working on a computer May be requested to lift up to 15 pounds periodically Travel required: schools, client homes, community agencies, etc. Minimum qualifications: Bachelor's degree in Social Work, Psychology, Sociology, or related field. Two years of experience in case management, preferably in healthcare, mental health services, or crisis intervention programs. Familiarity with Delaware's behavioral health systems, state regulations, and community resources for children and families. Preferred qualifications: Advanced degree in a related field Experience working in a 24/7 crisis response program Bilingual (Spanish-English) language skills are a plus EEO: Delaware Guidance Services is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 10am-6pm

Lawson Home Services is looking for a highly motivated and positive individual to serve on our team in the Appointment Center. In this position you will be the "voice" of the company, guiding customers through the crucial first steps in their relationship with Lawson Home Services. This is a casual office environment, casual, neat dress code is welcomed. As a successful Appointment Center Representative, you are tactful and empathetic. You understand the emotional tie that comes with home repairs and improvement. You are reliable, punctual, and results-driven. You can multitask, and you know the importance of active listening. You have a keen eye for detail and value accuracy in your work. You must possess: strong organizational, customer service and time management skills. Extremely Proficient computer skills; the ability to troubleshoot; and excellent verbal communication skills. You should also be highly comfortable speaking with our current and prospective customers on the phone, both for inbound informational/troubleshooting calls, and outbound sales calls to schedule sales appointments or annual maintenance. (No cold calling) DUTIES AND RESPONSIBILITIES: Prior office experience a must, with exceptional ability to work with multicomputer screens. Cheerfully answer calls, and at all of the time being professional. Set sales appointments and schedules that make sense for the techs to drive, an understanding of the state and Eastern Shore. Make out going calls to all Homeowners Ability to package customer service concerns into thoughtful programs and features that are supplied Strong knowledge of customer service practices Strong skill in operating personal computer and programs such as Excel, Word, and database software. Skill in operating a multi-line phone system Ability to handle a variety of tasks, simultaneously Ability to perform accurate data entry and check yourself Ability to follow a script to ensure all homeowners are treated with the same care NECESSARY KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS: Excellent Communicator Diplomacy & Tact Customer Focused Organized Attention to detail Willingness to learn Positive & Optimistic attitude Integrity Motivated BENEFITS Better than competitive wages Weekly bonuses On-the-job paid training part-time, steady work (not seasonal) Locally owned company with respectful environment EXPERIENCE: Customer Service: 2 years (Preferred) Route Scheduling: 1 years (Preferred) Inside sales: 1 year (Preferred) Work Location: In person A background check and pre-employment drug screen are required. Pay Frequency: Weekly Bonuses Paid Weekly Job Type: part-time Pay: From $16.00 per hour Expected hours: 24-30 weekly Benefits: On-the-job training Physical setting: Office/Casual

Job Description The Patient Access Representative is responsible for scheduling of all new patient appointments, established patient appointments and routing / receipt of outside doctor offices, other clinical patient needs and BUC incoming physician calls. The call center representative is a proactive, high functioning communicator and problem solver who identifies, addresses and triages incoming calls. This role will focus on a culture of service commitment to BUC's patients.