Customer care representative jobs in Durham, NC

Job DescriptionDescriptionThe Customer Care Area Specialist team is looking for a proactive team member with strong interpersonal skills, a knack for problem-solving, and an inquisitive mind to support the needs of the area assigned in both Invisalign and iTero operations. This individual will have the ability to accept ownership of an initiative, utilize resources & relationships to find efficient resolutions to multifaceted issues that arise from the Front Line and Sales Support channels. Understanding core functions and key points of contact within the multiple departments at Align Technology will be critical. Continuous education and staying up to date on new initiatives and customer experience programs will be essential to support the ever-changing needs of the customer and field sales teams. In addition to supporting internal requests, this individual will be responsible for identifying opportunities for process improvement within the assigned area. The Area Specialist should always have a clear pulse on the assigned area NPS sentiment, including current trends, and be able to provide insights and recommendations to the Area Sales Director and Regional Managers. Role expectations Ensure timely resolution to customer inquiries generated through Sales Support and Frontline Channels. Be familiar with internal partner operations and serve as a key point of contact between sales and support teams. Build strong relationships to ensure a smooth experience between customer issues and resolution with internal teams. Manage escalated issues directly, liaising across the field and internal support teams to champion resolution. Build Strong relationships with sales reps and leadership, utilize this partnership to share trends, provide opportunities for improvement, and state of the business. Proactively support Sales and Customers to create a positive experience for key stakeholders. Seek out opportunities for continuous improvement; streamline processes, reduce resolution times, and seek proactive solutions. Provide regular reports on area operations to support local sales leadership. Be alert to trends and widespread initiatives and cascade communication to affected parties. Serve as liaison between the clinical department and the field sales team. Ability to report out to area ASDs and RMs (sales leadership) on trends, process improvements, and EOQ collaboration. Continuously learn new products, programs, and services to help support customers and the field sales team. Participate in special projects and/or training when requested. Contribute constantly towards providing a world-class customer experience. What we're looking for 4+ years' work experience in a customer support or account management environment, benefit if the candidate has experience in process and operations BA degree or comparable experience To understand Align's product portfolio for both the Invisalign and iTero lines of business To comfortably navigate Salesforce, understand Power BI, and how to analyze data To work well independently, capable of setting goals, projects, and priorities Strong verbal and written communication skills, as cross-functional correspondence is a key function of the job, sometimes with upper-level leadership Proactive problem-solving skills with strong attention to detail To be comfortable in a dynamic working environment where key functions and daily activities may vary due to the changing needs of the business Strong business storytelling skills, with the ability to create materials and share information in a concise, well-informed manner Strong technical skills: ability to learn new tools and platforms quickly Pay TransparencyIf provided, base salary or wage rate ranges are the range in which Align reasonably expects to set a candidate's pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically. For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S. Our internship hourly rates are a standard pay determined based on the position and your location, year in school, degree, and experience. General Description of All BenefitsWe are pleased to provide a general description of the benefits Align offers to full-time employees in this position. Family Benefits. Align offers employees and their eligible dependents medical (with a Health Savings Account option for some plan offerings), dental, and vision in accordance with those plans. Align also offers to employees: Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment Back-up Child/Elder Care and access to a caregiving concierge Family Forming Benefits - Available to Employees, and their spouse or domestic partner, covered under one of Align's health plans Breast Milk Delivery and Lactation Support Services Employee Assistance Program Hinge Health Virtual Physical Therapy - Available to all employees and eligible dependents (age 18+) enrolled in an Align medical Plan Employee benefits. Align offers its employees: Short-term and long-term disability insurance in accordance with those plans. Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans. Flexible Spending Accounts - Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre-tax commuter benefit plan. 401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%.). Employer match vests after two years - 25% year one and 100% at year two. Align offers traditional, Roth, and after-tax options. Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible). Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay-period), which carries over to a maximum cap of 30 days. Annual paid vacation time accrual increases based on tenure. Both exempt and non-exempt employees who work 32 hours or more per week receive prorated vacation accrual based on their regularly scheduled work hours and tenure. Sick time is accrued throughout the year at the rate of one hour for every thirty worked. Employees can carry over unused sick leave each year, up to a maximum balance of 80 hours. 11 Company-designated paid holidays throughout the year. If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave. If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave. All parental leave must be completed within one year of the birth or placement of the child. Parental leave is in addition to any state and/or local parental leave benefits. Three days of paid bereavement leave. In some cases, due to travel the amount of paid leave may be extended to 5 paid days off. To the extent applicable state or local law offers more generous benefits, Align complies with any such law. Non-exempt employees will receive full pay for up to 10 days of jury duty. Exempt employees will receive their full salary during any week they serve and perform any work. Other insurance such as legal, critical illness, voluntary accident, long-term care, auto, home and pet insurance are available for purchase. To the extent applicable state or local law offers more generous benefits, Align complies with any such law.

Who we are: We are an independent property/casualty insurance agency starting our thirtieth year in Raleigh, NC. Our staff is a tight group with seventy combined years of experience. Our number one goal is to be the best advocate we can be for our clients. We partner with non-profits in our community to assist them in making it a better place to live and work. Who we are looking for: An individual that has a proven record of excellent customer advocacy skills. Someone that is a good listener and empathetic. A property/casualty licence is preferred. Without that a desire and ability to get licensed within ninety days of hire. Enterprising spirit and some sales ability desired. Good time management skills. Technology and computer proficiency. Team player and problem solver. What we offer: A fun and relaxed work environment with a great group of agents. Salary with commission income once licensed. Health insurance. Matching 401 ( K ). Short-term disability. Life insurance. Generous PTO allowance. Professional development. A position in an industry that is thriving. Compensación: $30,000.00 - $55,000.00 per year We are an Independent property/casualty insurance agency located in Raleigh, NC. Being independent means we research multiple companies to find the best match for our client's needs. We are located in Raleigh, have deep roots in the Triangle ( 2022 is our 30th year ) and are very involved in giving back to the community. This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Health insurance Opportunity for advancement Training & development Vision insurance Paid time off Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities Receive a high volume of inbound calls and emails Identify the reason for the customers call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively

Our corporate call center is hiring call center reps for their team! If you thrive in a fast-paced, team environment, and have an eye for detail, great customer service skills, and a willingness to learn and succeed, this role is for you! The ideal candidate would have 3 years of customer service experience either via phone or in-person, and pride themselves on showing up punctually every shift with a positive attitude daily! The details: This position is paid hourly and ranges between $20-$22/hr. based on experience, a minimum of 3 years of customer service experience is required for this position. The scheduled shifts are Monday-Friday, 9 am to 6 pm, and every 3rd Saturday on a rotation. NO SUNDAY WORK REQUIRED! This is an on-site position located off Glenwood Ave. in Raleigh, NC. We are looking for individuals who: Are engaged customer advocates Meet or exceed (attainable) performance targets Are brand ambassadors both internally and externally Think on their feet and can learn in an ever-changing environment Handle customers' needs with integrity and empathy in one transaction Accurately navigating and maneuvering through multiple applications and screens simultaneously Have impeccable time management skills Actively engage and participate in training and weekly coaching sessions Take initiative Are adaptable! Change is a constant in the automotive world, i.e. program offerings, computer tools, process changes, etc. Strive to be the best they can be and maintain a high level of superior customer service/professionalism to a diverse group of customers Benefits, Benefits, and More Benefits! Full-Time Employment Medical, Dental, Vision, and pet insurance options 401k plans with a company match up to 6% Paid time off including holidays, industry-leading parental leave, bereavement leave Fun working environment! Company discounts! Qualifications / Successful candidates for this position will have: 3 years of experience in providing customer service either via phone or in person (required) Have 1 year of call center experience (preferred) Are Bilingual in English/Spanish (preferred) Ability to type accurately and quickly Maintain a positive environment, working with co-workers and customers within a diverse culture Excellent telephone manners and listening skills The ability to relate to customers professionally and courteously The ability to work in a team environment The ability to work under pressure The ability to sit for long periods Excellent attention to detail and multi-tasking ability Self-motivation to work under his/her initiative Must pass a drug test and state, federal, and criminal background check Must have a High School diploma or general education degree (GED). (Associate's degree preferred) Must be at least 18 years of age We are an equal opportunity employer Why Automotive: Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be. Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.

Vinventions, a leading global provider of comprehensive wine quality solutions and closures, is looking for an experienced Customer Success Representative with 3+ years of progressive experience providing excellent customer service in a B2B environment. The Inside Customer Success Representative is an integral part of the Direct Sales and Customer Service team responsible for fielding web, email, and phone inquiries- and servicing these inquiries through and beyond the sale. Outbound prospecting and new sales development is also important part of this exciting position. Additional responsibilities include distributor and order processing support. The successful candidate will be a personable, outgoing team player, entrepreneurial in spirit, and motivated to succeed. The candidate will also have excellent interpersonal skills, great written and verbal communication skills, critical thinking skills, and a results-driven focus, with the ability to think quickly and out of the box. Working well in a competitive and dynamic market environment and having a passion for generously serving our customers' needs is a must. A passion for wine is a plus. This is a great opportunity with an innovative, technology-driven, global company that puts customers and employees first. Vinventions believes in empowering each individual, and actively promotes professional and personal growth opportunities for driven employees. Essential Duties and Responsibilities: Deliver best-in-class customer service- responding to customer needs thoroughly, in a timely manner, and with accuracy and detail. Continuously learn and stay up to date regarding Vinventions products and services, our customers, and related industry changes and trends. Proactively field and resolve any customer issues, complaints, and questions. Assist customers with returns issues, order inquiries, and any other requests for information. Accurately enter orders into the computer system(s) from both external customer and inter-company PO's, and actively monitor these orders to ensure their successful production and delivery occur within customer expectations Utilize consultative sales skills Proactively call and email customers to both establish and grow relationships as well as to develop insight into their needs and best strategies to acquire new business Establish, develop, and service new and current customer accounts. Work with Sales and Marketing Team to acquire new customers and business through cold calling, vendor campaigns, and referrals. Research and quote opportunities for product and service fulfillment, effectively using all the available resources to satisfy the customer requirements and achieve Vinventions operational and sales goals. Engage customer contact to learn about future order delivery requirements, forecasts, competitive threats, or new opportunities, and share information in a clean and clear way with the business. Work collaboratively with customers to manage their inventory and schedule their product orders, driving maximum value for the customer and Vinventions. Use proper decorum in all communications with customers both internal and external, in a way that brings credit to Vinventions and enhances the overall relationship. Record sales and lead information in CRM system. Performs other duties as requested, directed, or assigned. Education Requirements: Associates or Bachelor's degree in business, sales, or marketing. If no degree, equivalent experience may be considered as agreed by the hiring manager and Human Resources. Minimum Experience, Knowledge, Skill, and Ability Requirements: Customer service experience preferred. Ability to work autonomously and collaboratively as part of a team Perform order entry and associated customer service and account management tasks (for example: import/export documentation, new customer forms, etc.) Strong organizational, communication, and customer service skills. Basic computer skills, including Outlook, Excel, and Word. Experience with ERP and CRM software tools preferred. Good attention to detail. Able to complete routine paperwork accurately and in a timely manner. A basic understanding of manufacturing processes is helpful. Bi-lingual in Spanish, German, and/or French is helpful.

FASTSIGNS #110201 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center Work with customers in numerous ways such as email, telephone, in-person and at their place of business Build long-lasting relationships by turning prospects into long term clients. Ideal Qualifications for FASTSIGNS Customer Service Representative: 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Outgoing, responsive, eager to learn and has the ability to build relationships Great listening and organization skills Ability to sit for long periods (4 hours or more) Ability to view a computer screen for long periods (4 hours or more) Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $0.16 - $0.22 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Customer Relations Specialist About Urbanex Urbanex is a rapidly growing, family and veteran-owned pest control company dedicated to providing superior service and building a culture of growth, development, and teamwork. From our humble beginnings in Nashville, Tennessee, in 2015, we're expanding to 14 locations across the country. We're not just about eliminating pests; we're about building relationships and exceeding customer expectations. Our technicians are friendly, courteous, and always go the extra mile, as evidenced by our customer testimonials. At Urbanex, people are our most valuable asset. We invest in training, offer career development opportunities, and foster a supportive, inclusive work environment where everyone can thrive. If you're looking to join a company that values its employees and is committed to making a difference for our customers, Urbanex might be the perfect fit for you! Our Core Values • Play Like a Champion: We choose resilience, positivity, and determination, even when it's hard. We find enjoyment and purpose in what we do to rise above, stay agile, and pursue excellence in every situation. • Unwavering Character: We choose to do the right thing, regardless of the consequences. We always show up wholeheartedly, embracing vulnerability and inspiring others by being a good person. • Commit to Better: We wake up every day with the relentless desire to become better. We face adversity head-on and inspire others to relate to challenges as opportunities for growth. • Wholehearted Connection: We root for one another in success and failure. We build a community where everyone feels seen, supported, and valued. We meet people where they are and believe building bridges is better than burning them. • Belief is Contagious: We rise up by inspiring hope, giving people the freedom to explore the journey of growth, and rewarding those with the courage to act on their infinite potential, About the Role As a Customer Relations Specialist, you'll be the first point of contact for our customers at our Fort Worth branch, playing a vital role in ensuring their satisfaction and contributing to the branch's success. You will be a customer advocate, addressing concerns, educating customers on our services, and ensuring they have a positive experience with Urbanex. This role requires a self-starter who can work autonomously, manage their time effectively, and prioritize a broad set of responsibilities. You will need to be reliable, honest, hardworking, and maintain a high level of professionalism in all interactions. Excellent communication skills, both written and verbal, are essential. This is an in-office position. Responsibilities • Answer incoming calls with enthusiasm and professionalism. • Schedule and reschedule service appointments, ensuring efficient routing and technician availability. • Process customer payments accurately and securely, maintaining detailed records in our CRM system. • Respond promptly and professionally to customer inquiries via phone, email, and SMS. • Proactively follow up with customers to ensure their satisfaction and address any concerns. • Educate customers about Urbanex's services, the importance of ongoing pest control maintenance, and any available promotions. • Collaborate with branch managers and technicians to coordinate service routes and resolve customer issues efficiently. • Handle customer retention tasks, including addressing concerns that might lead to cancellations and proactively rescheduling appointments. • Provide feedback to branch managers on customer trends and issues to help improve service delivery and identify areas for growth. • Assist branch managers with various tasks and projects as needed, demonstrating flexibility and a willingness to support the team. • Maintain accurate and up-to-date customer records in our CRM system. Qualifications • Strong customer service skills with a passion for helping others and resolving issues effectively. • Excellent verbal and written communication skills, with the ability to communicate clearly and professionally. • Exceptional organizational skills and the ability to manage multiple tasks simultaneously, demonstrating strong time management and prioritization skills. • Solid problem-solving abilities and a knack for finding creative solutions to customer challenges.• A team player mentality with a willingness to collaborate and support colleagues in a fast-paced environment. • Self-starter with the ability to work autonomously and take initiative. • Adaptability and a willingness to learn new systems and processes. • A positive attitude, strong work ethic, and a desire to contribute to a growing company. • Proficiency in basic computer skills, including data entry and Microsoft Office Suite. • Experience with FieldRoutes CRM and Voice for Pest phone systems is a plus, but not required (we'll train you!). • Must be reliable, honest, and able to maintain a high degree of professionalism at all times. • Must pass a background check and credit check due to the handling of customer payments. What We Offer • Competitive pay ranging from $16 to $22 per hour, based on experience. •Company-subsidized health, dental, and vision insurance with a generous employer contribution toward premiums, 3 weeks of PTO, 10 company-paid holidays, and your birthday off! • Opportunity to work in a fast-growing company with a strong focus on employee development. • A supportive, team-oriented work environment where your contributions are valued. • The chance to make a real difference in the lives of our customers by helping them create a pest-free environment. Why Urbanex? Working at Urbanex means being part of a team that's passionate about protecting our customers' homes and businesses from pests. It means having the opportunity to grow your skills and advance your career in a supportive and dynamic environment. It means making a difference in your community, one satisfied customer at a time. Candidates must be willing to complete a background check for this position

Call Center Representative - Clinical Research (Bilingual Preferred) Grace Federal Solutions, LLC is a trusted partner in healthcare staffing and clinical research support. We are committed to delivering excellence in service and making a difference in the communities we serve. We are currently seeking a motivated and detail-oriented Call Center Representative to join our clinical research support team in Durham, NC. Position Summary: The Call Center Representative will play a critical role in participant outreach, data collection, and communication in support of clinical research activities. The ideal candidate will have at least 2 years of experience in a call center or clinical research setting, and demonstrate strong communication and data entry skills. Part-time position. Key Skills & Responsibilities: Participant Outreach & Communication: Make outbound calls to potential or enrolled clinical research participants to confirm appointments, gather information, or provide study updates. Answer inbound inquiries from participants regarding research protocols or scheduling. Communicate clearly and professionally with diverse populations, including those from underserved communities. Use bilingual skills (Spanish/English) to ensure accessibility and comprehension for non-English speaking participants. Clinical Research Support: Follow research protocols when interacting with participants and collecting data. Assist with the screening of participants by asking pre-approved eligibility questions. Document all participant interactions in compliance with study guidelines and confidentiality policies. Data Collection & Interpretation: Accurately input participant data into research databases or electronic data capture (EDC) systems. Review participant responses and escalate any data inconsistencies or protocol deviations to the research team. Track follow-up requirements and ensure timely completion of participant touchpoints. Compliance & Quality Assurance: Maintain compliance with HIPAA and institutional policies related to data handling and patient privacy. Participate in call quality audits and training refreshers to ensure high standards of research communication. Why Join Us? Be a part of a mission-driven organization that supports public health and research Join a collaborative team that values diversity, inclusion, and professional growth Opportunity to make a meaningful impact in clinical research and community health To Apply: Submit your resume. Qualified applicants will be contacted to schedule an initial screening interview. Grace Federal Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description Customer Success Representative Employment Type: Full-Time About the Role We are looking for a friendly, proactive, and customer-focused Customer Success Representative to support our clients throughout their entire experience with our company. In this role, you will act as the primary point of contact for customers, helping them onboard, answering questions, resolving issues, and ensuring they get the most value from our products or services. This is an excellent opportunity for someone who enjoys building relationships, providing support, and helping customers succeed. Key Responsibilities Serve as the main point of contact for customer questions, requests, and ongoing support Assist customers with onboarding, setup, or service activation Understand customer needs and guide them through best practices or solutions Follow up with customers to ensure satisfaction and successful use of services Troubleshoot issues and escalate to internal teams when necessary Maintain accurate records of customer interactions, updates, and progress Provide personalized service by understanding customer goals and challenges Monitor customer accounts to identify opportunities for improvement or additional support Collaborate with team members to enhance the customer experience and streamline processes Qualifications Strong communication and interpersonal skills Friendly, patient, and comfortable supporting customers of all backgrounds Ability to problem-solve and manage multiple requests at once Basic computer literacy, including navigating systems or CRMs Experience in customer success, customer service, sales support, or account management is helpful but not required Highly organized, reliable, and detail-oriented Ability to maintain a positive attitude in busy or challenging situations What We Offer Competitive pay with performance bonuses Hands-on training and ongoing coaching Opportunities to grow into senior customer success or account manager roles Supportive and collaborative team environment Ideal Candidate The ideal candidate is someone who genuinely enjoys helping people and wants to build strong, long-term relationships with customers. You'll thrive here if you're proactive, resourceful, patient, and committed to delivering an excellent customer experience from start to finish

WHO WE ARE VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a “customer first” mentality and a true, employee-centric work environment. TALENT + CULTURE AT VEG At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, “yes.” We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work! FOCUS The Customer Experience Coordinator's role in our hospital is to shepherd pet parents through their entire experience. Customer Experience Coordinators obsess over creating incredible experiences for our customers. Their goal is to over-deliver at every customer touchpoint while making their visit feel incredibly welcoming, engaging, and safe. This unique opportunity allows you the chance to be a part of this disruptive veterinary care environment and change the way veterinary medicine is done forever. WHO WE NEED A successful Customer Experience Coordinator is outgoing, personable, and thrives in chaos. You are incredibly strong verbal communicators and know how to read people quickly. You have high emotional intelligence and are organized and time-oriented. You are a natural problem solver and are obsessed with innovating. You're passionate about delivering impeccable customer experiences and conduct yourself professionally in both your demeanor and presence. You are humble, yet assertive and know how to drive results. You analyze your prior performance and the performance of your peers and are thoughtful in implementing change to perfect the customer's entire experience at VEG. WHAT YOU'LL DO Your Mission: Define the customer's experience through Service, Focus, and Participation. Service: Answer incoming calls immediately and with a smile Manage incoming customer communications (email, text messages, phone calls) Record call information accurately such, as referring vet information Ensure phone calls get transferred to a doctor quickly for anything medically related Stand & greet customers with warmth and urgency upon entrance to the hospital, announce their presence to the team, and get them checked in Monitor customer wait times and identify bottlenecks to improve the efficiency of our workflow to reduce future bottlenecks Offer them beverages or snacks, and find ways to deliver a unique and curated experience Listen to customers' needs with the intent to understand Take ownership of customer complaints, be empathetic, and work to resolve them quickly Anticipate any hiccups that might upset customers and get ahead of them to ensure business credibility and commitment to service Invite customers to provide feedback by completing a survey Collect and share positive feedback with the team, celebrate wins, and identify patterns in responses to improve our flow and efficiency Process payments, maintain the accuracy of customer's personal and financial records, as well as payment history and completion Accompany customers to the exit and thank them for trusting us with their pet's care Always find a creative way to say yes to our customer's needs Focus: Engage in conversations with customers while they are waiting Optimize customer satisfaction, wait time, and emergency room utilization by circulating the hospital and checking in with customers and the emergency care team Update or provide feedback to the nurses and doctors about customers needs Provide confidentiality and sensitivity around customer's personal and financial information and help them find the best financial solution to fit their needs Educate customers on end-of-life details such as cremation options Call/text customers 24 hours after their visit to follow up on their pet's care Ensure customers are invited to stay with their pet Initiate video chats between customers, their pet, and our team when they cannot be in the hospital Participation: Identify creative opportunities for customer participation in a valuable and safe way Celebrate and capture special moments, with permission from the customer Create a personalized experience for the customer and their pet WHAT YOU'LL NEED: 2+ years of experience in a customer service role Advanced proficiency in computer programs and practice management software Highly organized with strong attention to detail Ability to communicate with anyone and everyone Strong multitasking skills High emotional intelligence. You can ‘read a room' and plan and act accordingly Adaptable and amenable in ‘high stakes' environments A natural people pleaser Must present yourself with a professional and approachable demeanor WHY YOU SHOULD CHOOSE US Because emergency is all we do, so we do it best! We also offer: Industry-leading compensation 401K w/ company match Health, Vision, and Dental Insurance Paid parental leave - 10 weeks of paid leave at 100% of regular salary Unlimited Continuing Education (C.E.) opportunities - we want to help you grow in your career! Flexible work schedules for a true work-life balance Something new every day - you'll never be bored in emergency medicine We build our hospitals from scratch. You'll be using all of the latest equipment and technology. Generous employee pet discount Hospital stocked with fresh groceries and snacks, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc! Referral rewards - tell your friends why they should come work for VEG too! VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!

Job Description Advance Community Health is a Federally Qualified Healthcare Center in North Carolina serving Wake & Franklin Counties for 53 years delivering quality, compassionate primary health care - every patient, every time - in response to the needs of our communities. We are a model of affordable health care and a trusted partner, building healthy communities, one patient at a time. Why Join Advance Community Health Life in the Triangle, with the Atlantic Ocean only two hours to the east and the Blue Ridge Mountains 3.5 hours to the west, living and working in the Triangle area gives you the best life has to offer. Advance Community Health (ACH) proudly offers employment opportunities in multiple locations throughout the Triangle, including Raleigh, Apex, Cary, and Fuquay-Varina! Our Raleigh office, conveniently located less than 6 minutes from the heart of Downtown Raleigh, gives you easy access to some of the best food and entertainment the Triangle has to offer! No matter who you are, the Triangle offers everything you need to live a happy, fulfilling life! Benefits Offered Company paid Medical premiums for Employee and two dependents. Dental, and Vision insurance 17.5 PTO days accrued + Paid holidays 401(k) plan company match All employees receive their Birthday Off Position Summary Advance Community Health is seeking enthusiastic Customer Service Representative to provide quality customer service to all internal and external customers through handling patient requests, general inquiries, questions and complaints via telephone. Under the direction of the Call Center Manager, the Call Center Representative is also responsible for providing quality customer service to all patients and coworkers. This position will serve on teams to provide quality and patient-focused healthcare. Individual with experience in call center, telemarketing, or high-volume sales or working in the customer service industry would be a good fit for this role. Essential Duties and Responsibilities Primary duties include but not limited to: Answer Calls Professionally. Display good verbal and oral communication skills - fast and correct typing, ability to create grammatically correct notes with minimal spelling errors. Ability to manage difficult patient situations. Ability to treat people with respect under all circumstances. Process all patient inquiries, messages, and requests promptly, efficiently and in a professional manner, while practicing patient confidentiality. Reschedule doctor's appointments when needed. Obtain, verify, and input all information accurately; record detailed and accurate phone notes; and route messages to the appropriate clinical staff and/or Provider. Identify and escalate priority issues. Route calls to appropriate resource. Education and Experience Minimum of High school Diploma or GED. Customer service or inbound call center experience required. Strong computer skills with knowledge of Microsoft Word, Excel. Healthcare experience other relevant industry experience strongly preferred. Sound technical skills, analytical ability, good judgment, and strong operational focus. EPIC EHR system experience preferred. Experience multi-tasking while providing quality customer service. Required Skills Excellent communication skills - Clear and concise verbal communication, active listening and ability to articulate information effectively. Great problem-solving skills - Will identify the root cause of patient issues and find appropriate solutions. Customer Service orientation- Must possess strong empathy and ability to handle patient concerns with respect, patience and professionalism. Maintain composure under pressure and effectively manage difficult patient interactions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Tasks, duties, and responsibilities, as listed in this position description, are not exhaustive. The Organization, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills and/or education will also be considered, so qualifications of incumbents may differ from those listed in the Position Description. Work Schedule: Full time, Mon - Fri ONLY, 40 hrs/week 8am - 5pm Onsite: 1001 Rock Quarry Rd., Raleigh, NC 27610

Job DescriptionDescription: About the Company As a life science company and a leading supplier to global research markets, we offer a comprehensive product portfolio along with outstanding hands-on customer service to ensure every laboratory has the tools and support they need. Our markets include pharmaceutical and biotechnology businesses, research institutions, hospitals, reference labs, and more. Be part of making a difference At Genesee, we believe we can help improve our communities and transform the world through science. Our shared desire to make a difference is what drives and inspires us. We are a fast-growing, dynamic team that listens to each other and embraces collaboration. We foster an open, friendly work environment and show up for one another every day. Role: Customer Development Representative (CDR) Reports to: Regional Director of Sales FLSA: Non-Exempt Location: Raleigh, NC Why is this role important at Genesee Scientific? The Customer Development Representative (CDR) plays a critical role in developing and expanding relationships with existing customers and re-engaging inactive accounts. This role focuses on account growth, retention, and long-term customer success, working closely with Account Managers and Sales Leadership to drive sustained revenue. What will you do: Own and manage an assigned book of existing and inactive customer accounts Proactively engage customers to understand purchasing behavior, challenges, and future needs Re-engage dormant accounts and identify opportunities to restore and grow spend Educate customers on Genesee's products, services, promotions, and value proposition Drive incremental revenue by engaging in discovery conversations and gaining customer commitment to participate in a future meeting with their Account Manager Use Salesforce and sales tools to track customer interactions, pipeline, and opportunities Collaborate with Customer Service and Marketing to deliver a seamless customer experience Continue developing advanced sales skills and life science market knowledge through coaching and training Requirements: What you will bring: Bachelor's degree in business, science, or equivalent experience 1-3 years of experience in sales, account support, customer development, or customer-facing roles Strong communication skills with the ability to build and maintain customer relationships Proven ability to manage multiple accounts and priorities Results orientated, strong work ethic and an ability to excel within a rapidly changing and growing organization Proficient in Microsoft Office Suite applications; experience with CRM/Salesforce is a plus Ability to thrive in a fast-paced, collaborative environment and effectively manage multiple priorities You'll Be a Great Fit If You Enjoy owning relationships and driving account growth Are proactive, organized, and comfortable managing a book of business Can navigate customer conversations and objections Are curious, analytical, and solution-oriented Are comfortable using technology and data to guide decisions Are interested in building a long-term sales career in life sciences Physical Requirements: Perform the following tasks, with or without reasonable accommodation: Primarily sedentary work on a computer in a climate-controlled office environment Regularly sit for extended periods, with occasional standing, walking, and lifting of up to 25 pounds The role may have limited and periodic overnight travel, i.e. trade shows, sales meetings, etc. At Genesee Scientific, you can have a good job that can grow into a great career. We offer: Training and professional growth initiatives, including comprehensive onboarding programs for new team members We provide financial well-being with competitive compensation packages and 401 (k) retirement savings plans Health care and well-being programs including medical, dental, vision, life, short- and long-term disability and employee assistance programs Paid time off including vacation, sick and 12 holidays Candidates must be legally authorized to work in the United States without the need for current or future employer sponsorship. Employment offers are subject to successful completion of a background check and pre-employment drug test. Genesee Scientific is proud to be an Equal Employment Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

Job Description Are you passionate about helping customers and solving problems? Do you thrive in a customer-focused environment? If so, we'd love to have you on our team! We are seeking a dedicated Call Center Representative (CSR) to provide outstanding service and support. The ideal candidate is customer-focused, solution-oriented, and excels in clear and empathetic communication. This role offers competitive pay, opportunities for growth, and comprehensive benefits, including 401(k) matching, healthcare coverage, and paid time off. Responsibilities Handle a high volume of inbound calls while delivering excellent customer service Identify and assess customer needs to ensure satisfaction Build trust and maintain positive relationships through effective communication Provide accurate information using company tools and resources Meet customer service targets and call-handling expectations Address customer inquiries and resolve issues promptly, following up when necessary Maintain detailed records of customer interactions and account updates Adhere to company communication guidelines and best practices Take initiative to go above and beyond to enhance the customer experience Qualifications & Skills Minimum 2 years of Call Center experience Proven ability to exceed performance goals Strong phone communication and active listening skills Experience with CRM systems and customer service tools Ability to adapt to different customer needs and personalities Excellent verbal and written communication skills Strong multitasking, prioritization, and time management abilities Compensation & Schedule Pay: $18.00 - $20.00 per hour + Commissions and Monthly Bonus Potential Available Shifts: 10 AM -7 PM 12PM - 9PM All shifts are Monday-Friday with one- two weekend rotations per month Benefits 401(k) with employer matching Medical, dental, and vision insurance Life insurance Paid time off On-the-job training Employee discounts Opportunities for growth and promotion from within If you're looking for a rewarding customer service role with a company that values both its employees and customers, apply today!

Reimagine Your Lifestyle, Build a Career with Freedom and Purpose! Ready for a career that rewards your drive and gives you real work-life balance? We offer a 3-4 day schedule, unlimited earning potential, and all-expenses-paid travel incentives, all while working primarily from home. We're seeking Sales Customer Representatives who want flexibility, independence, and impact. What You'll Do Work with warm, pre-qualified leads, no cold calls. Conduct financial assessments and present tailored solutions in Life Insurance, IUL, and Annuities. Meet clients via Zoom, phone, or locally to guide them through clear, confident decisions. Build strong relationships and stay organized using advanced CRM tools. Why You'll Love It Unlimited commissions. your income matches your effort. 3-4 day workweek with remote flexibility. All-paid travel incentives for top performers. Training and mentorship to help you succeed fast. Supportive, growth-minded team culture. Benefit options available, including life insurance and healthcare. Who You Are Professional communicator and relationship builder. Self-motivated and results-driven. Passionate about helping others achieve financial confidence. Local candidate open to occasional in-person client meetings. Additional Details This is a commission-based 1099 position offering the freedom of self-employment with the backing of an established organization. Your success determines your earnings and there's no limit to how far you can go.

Frontier Auto Parts (********************** is an aftermarket auto parts distributor providing quality auto body collision parts to repair shops in and around the Raleigh region since 1998. We are seeking a Customer Service Representative, preferably with the ability to speak fluent Spanish and English to join our team. What you will do: Create and modify orders Answer phones and use online computer system Process returns and payments Monday - Friday (7:30 am - 5 pm or 9 am - 6 pm, or similar time block like 8 am - 6 pm) Hours over 40 hours/week paid at 1.5x hourly rate Job requirements What we are looking for: Experience in customer service Fluent in English and Spanish Computer-savvy: enter text, enter data, navigate screens etc. Can pass a background check Pay dependent on fit for position and experience. Frontier offers weekly pay, paid time off / sick leave, medical, dental, vision, and more great benefits. All done! Your application has been successfully submitted! Other jobs

Job Brief: Are you looking for a part-time seasonal position that offers flexibility? Would you love to interact and meet people from all over the world Do you enjoy working in a fast-paced environment alongside amazing coworkers? Then this is the job for YOU! Responsibilities: Pier Agents review, input, and verify validity of all travel document proof of citizenship presented by guests for boarding & check-in to ensure compliance with U.S. and International Law. • Pier Agents guide & monitor the flow of guests throughout the terminal exits/entries, including - secure areas, transportation, walkways, Check-in areas, gangways, elevators /escalators. • Pier Agents may assist guests requiring wheelchair assistance throughout the terminal during embark & debark. • Pier Agents assist with set up of pier and/or breakdown at beginning & end of the day as needed. Skills Required: Able to work in and around large groups of people • Basic mathematical skills to accurately handle cash payments from guests/ability to process credit cards • Passion for customer service excellence • Ability to interact and work at all levels as a team member with integrity • Manual dexterity required for reaching for documents operating the cruise line provided laptops check in system

PantherForge, Inc., a fast-growing Sales and Business Development firm in Raleigh, is seeking a driven individual to join as a Sales and Customer Acquisition Representative. This is a hands-on opportunity to lead local market expansion, gain experience in customer acquisition, and launch a rewarding career by connecting clients to essential internet, voice, and entertainment services. As a Sales and Customer Acquisition Representative, you'll master direct sales strategies and telecom product expertise through intensive training. This Sales and Customer Acquisition Representative role focuses on driving business growth by generating leads, delivering persuasive presentations, and closing deals, ensuring seamless onboarding for new customers. Role Requirements For A Sales and Customer Acquisition Representative: Participate in advanced training covering direct sales strategies, customer acquisition tactics, and product expertise in telecommunications Proactively connect with residential consumers through targeted sales outreach in assigned territories Conduct personalized consultations to uncover customer needs and position tailored solutions that deliver value Deliver compelling presentations, overcome objections, and close new accounts with confidence and professionalism Manage the enrollment process end-to-end, ensuring accurate documentation and a seamless customer experience Consistently meet or exceed acquisition goals while maintaining detailed CRM records of leads and new accounts Join ongoing sales coaching, market briefings, and training to sharpen skills and stay ahead of industry trends What's In It For Our Sales And Customer Acquisition Representative? Drive customer growth and expand market share for essential telecom services with results you can see Build expertise in direct sales, negotiation, lead generation, and acquisition strategies valued across industries Access clear career pathways into advanced sales, business development, and leadership roles Thrive in a competitive, goal-oriented culture that supports growth and celebrates success Gain hands-on experience in customer acquisition and market development-essential for a thriving sales career Receive personalized coaching from experienced sales leaders invested in your success Qualities That Set You Apart As A Sales And Customer Acquisition Representative: You possess an undeniable drive to win and excel in a direct sales environment You're a natural hunter, always seeking new opportunities and challenges You have exceptional persuasive communication skills and can influence decisions effectively You thrive on exceeding targets and are motivated by aggressive goals You're incredibly resilient, turning challenges into opportunities for growth You're a strategic thinker who can identify and capitalize on new market segments You maintain a high level of energy and enthusiasm in every direct interaction Your earning potential is directly tied to your performance, with no limits placed on commissions. Compensation estimates are based on what typical annual commission compensation is earned in the role.

We are seeking an enthusiastic and motivated Call Center Representative to join our customer service team. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing information about our products/services. Key Responsibilities: Answer inbound calls and respond to customer inquiries in a timely manner. Provide accurate information about products and services. Resolve customer complaints and issues efficiently and effectively. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve processes and enhance customer experience. Ensure compliance with company policies and procedures. Qualifications: Previous experience in a call center or customer service role is a plus. Exceptional communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to multitask and work effectively in a fast-paced environment. Proficiency in using computer systems and software.

Advance Community Health is a Federally Qualified Healthcare Center in North Carolina serving Wake & Franklin Counties for 53 years delivering quality, compassionate primary health care - every patient, every time - in response to the needs of our communities. We are a model of affordable health care and a trusted partner, building healthy communities, one patient at a time. Why Join Advance Community Health Life in the Triangle, with the Atlantic Ocean only two hours to the east and the Blue Ridge Mountains 3.5 hours to the west, living and working in the Triangle area gives you the best life has to offer. Advance Community Health (ACH) proudly offers employment opportunities in multiple locations throughout the Triangle, including Raleigh, Apex, Cary, and Fuquay-Varina! Our Raleigh office, conveniently located less than 6 minutes from the heart of Downtown Raleigh, gives you easy access to some of the best food and entertainment the Triangle has to offer! No matter who you are, the Triangle offers everything you need to live a happy, fulfilling life! Benefits Offered * Company paid Medical premiums for Employee and two dependents. * Dental, and Vision insurance * 17.5 PTO days accrued + Paid holidays * 401(k) plan company match * All employees receive their Birthday Off Position Summary Advance Community Health is seeking enthusiastic Customer Service Representative to provide quality customer service to all internal and external customers through handling patient requests, general inquiries, questions and complaints via telephone. Under the direction of the Call Center Manager, the Call Center Representative is also responsible for providing quality customer service to all patients and coworkers. This position will serve on teams to provide quality and patient-focused healthcare. Individual with experience in call center, telemarketing, or high-volume sales or working in the customer service industry would be a good fit for this role. Essential Duties and Responsibilities Primary duties include but not limited to: * Answer Calls Professionally. * Display good verbal and oral communication skills - fast and correct typing, ability to create grammatically correct notes with minimal spelling errors. * Ability to manage difficult patient situations. * Ability to treat people with respect under all circumstances. * Process all patient inquiries, messages, and requests promptly, efficiently and in a professional manner, while practicing patient confidentiality. * Reschedule doctor's appointments when needed. * Obtain, verify, and input all information accurately; record detailed and accurate phone notes; and route messages to the appropriate clinical staff and/or Provider. * Identify and escalate priority issues. * Route calls to appropriate resource. Education and Experience * Minimum of High school Diploma or GED. * Customer service or inbound call center experience required. * Strong computer skills with knowledge of Microsoft Word, Excel. * Healthcare experience other relevant industry experience strongly preferred. * Sound technical skills, analytical ability, good judgment, and strong operational focus. * EPIC EHR system experience preferred. * Experience multi-tasking while providing quality customer service. Required Skills * Excellent communication skills - Clear and concise verbal communication, active listening and ability to articulate information effectively. * Great problem-solving skills - Will identify the root cause of patient issues and find appropriate solutions. * Customer Service orientation- Must possess strong empathy and ability to handle patient concerns with respect, patience and professionalism. Maintain composure under pressure and effectively manage difficult patient interactions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Tasks, duties, and responsibilities, as listed in this position description, are not exhaustive. The Organization, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills and/or education will also be considered, so qualifications of incumbents may differ from those listed in the Position Description. Work Schedule: Full time, Mon - Fri ONLY, 40 hrs/week 8am - 5pm Onsite: 1001 Rock Quarry Rd., Raleigh, NC 27610