Customer care representative jobs in East Northport, NY - 913 jobs
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Customer Service Representative
Esquire Bank 4.4
Customer care representative job in Jericho, NY
Basic Function:
The principal responsibility of this position is to create a welcoming environment for all clients while providing client support to our New York Branch. This individual will be the first point of contact for clients and internal partners.
Principal Responsibilities:
Answer and direct incoming telephone calls, take messages and greet customers in a friendly and courteous manner.
Assist customers with deposits, withdrawals, or payments and resolve client concerns.
Process transactions per customer requests. Transactions could include cash and check deposits, cash withdrawals or check cashing, issuing bank checks, debit card services, check ordering, online banking assistance, stop payments and wire transfers.
Open commercial and consumer accounts and assist customers with routine account related inquiries.
Respond to emails from clients in a timely manner and confirm with client that their request has been processed to their satisfaction.
Utilize Sales Force to track client interactions.
Assist with branch vault opening, closing and balancing procedures.
Inform customers about bank products and services.
Always maintain a professional appearance and demeanor.
Comply with all department Security, company policies, procedures, and regulations.
Ensure that all activities are performed in compliance with federal, state and Bank Secrecy Act regulatory requirements.
Background and Experience:
High school diploma or equivalent required, and 1-3 years Teller/customer service experience.
Exceptional verbal, written and interpersonal communication skills, with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, and speak clearly to customers and employees.
Excellent organizational and time management skills.
Ability to work independently with little to no supervision.
Cash handling experience preferred.
High level of accountability, efficiency, and accuracy.
Prior Customer Service experience.
Microsoft Office and Excel skills. Salesforce experience preferred.
Location: Esquire Bank, Jericho, NY (On-site)
Full time - M-F 8:30 am - 5:30 pm
Estimated Salary Range:
$40,000 - $55,000 / year
Compensation may vary based on education, skills, qualifications and/or expertise.
$40k-55k yearly 1d ago
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Customer Service Representative
Russell Tobin 4.1
Customer care representative job in Port Washington, NY
Russell Tobin's client is hiring a Customer Service Representative in Port Washington, NY
Employment Type: Contract
Pay rate:
English Speaker - $17.50
French Speaker - $20
Responsibilities:
Answer incoming calls and process customer orders.
Troubleshoot technical issues, particularly related to electrical and IT systems, and communicate solutions clearly.
Resolve customer complaints while maintaining composure and professionalism.
Document customer interactions accurately and track call types.
Follow up with customers regarding order status, shipping, and stock availability.
Maintain support service levels consistent with Luxottica's standards.
Perform all other duties as assigned.
Requirements:
High school diploma or equivalent.
Minimum 1 year of experience in customer service, hospitality, or call center environments.
Excellent telephone etiquette and communication skills (verbal and written).
Strong PC skills including Microsoft Office (Word, Excel) and internet navigation.
Ability to prioritize tasks, manage time efficiently, and work well in a team environment.
Demonstrated listening and comprehension skills.
Nice to have:
Higher education degree.
Experience using SAP.
Knowledge of optical products and industry terminology.
Bilingual in French.
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
$31k-37k yearly est. 3d ago
Online Customer Service Representative
London Jewelers 3.5
Customer care representative job in Glen Head, NY
London Jewelers is a premier jewelry business, family owned and operated for over 95 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a dedicated online customer service, brand relationship representative to manage customer interactions and provide support for our products and services. The ideal candidate will handle inquiries and tracking, resolve complaints, and ensure customer satisfaction.
Responsibilities:
Respond to customer inquiries via phone, email, and chat
Track customer inquiries through multiple websites and through entire lifecycle of customer's request
Add products and update content on London Jewelers website
Maintain Brand pages on London Jewelers website updating banners, products and information
Daily price and inventory updates on our website
Resolve customer complaints in a professional manner
Process orders, returns, and exchanges
Track monthly store traffic report
Daily cash report
Routine testing of functionality of website, content images displayed correctly, links live, and add to cart active
Provide product and service information and guidance
Maintain appointment requests for store locations
Document and update customer records based on interactions
Follow up and track with customers and the store to ensure their issues are resolved
Stay updated on product knowledge and company policies
Follow daily task check list
Maintain a positive and empathetic attitude toward customers
Qualifications/Experience:
Proven experience as a customer service representative or similar role
Excellent communication and interpersonal skills
Ability to handle stressful situations and diffuse upset customers
Proficient in using ERP software and CRM tools
Strong problem-solving skills
Ability to multitask and manage time effectively
Attention to detail and accuracy
High school diploma or equivalent; a degree or equivalent
Flexibility to work in shifts if required
Good typing skills and computer literacy
Preferred Qualifications:
Degree in a relevant field
Job Type:
Full-time
In office
Salary:
$25 an hour
Benefits:
Health insurance
Dental insurance
Vision insurance
Paid time off
401(k) with employer matching
Employee assistance program
Employee discount
Flexible spending account
Health savings account
Life insurance
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
$25 hourly 1d ago
Customer Support Representative
Artech Information System 4.8
Customer care representative job in Hauppauge, NY
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Responsibilities
1. Provides assistance to customers during all phases of the inventory process.
2. Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
3. Maintains appropriate response times and abandon rates as defined in the department's goals.
4. Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
5. Serves as a liaison to assist client care teammates, account managers, IT and operations staff at all levels to support the needs of the customers.
6. Prepares and enters required client information/requests into department's database to document customer interaction and resolution.
7. Obtains a working knowledge of product functionality/ performance and troubleshooting methodologies to assist clients when they call in for assistance.
8. Maintains a working knowledge of the computer programs currently in use in the department.
9. Performs other duties as assigned.
Qualifications
Qualifications
1. HS diploma or equivalent level required.
2. Prefer some prior customer service experience.
3. Excellent communications skills.
4. Computer literate; exposure to Windows environment.
Additional Information
For more information, Please contact
Shobha Mishra
************
sent me your resume shobha.mishra ATartechinfo.com
$37k-47k yearly est. 1d ago
Customer Service Professional
Keter Environmental Services LLC 4.0
Customer care representative job in Stamford, CT
About Us
Over the past 25 years, Waste Harmonics Keter has been at the forefront of the waste and recycling industry, delivering innovative, data-driven solutions. We help companies right-size their waste operations and get out of the waste business with industry-leading expertise, state-of-the-art waste technologies, and industry-leading customer service. Visit Waste Harmonics Keter for more information.
Job Purpose
As a Customer Service Professional (CSP), you are a key representative of Waste Harmonic Keter's commitment to customer satisfaction and operational excellence. You will ensure a seamless, solutions-oriented experience for clients across diverse industries by efficiently resolving inquiries, addressing service needs, and maintaining high customer satisfaction. This role demands professionalism, accuracy, and collaboration, while upholding the company's values and consistently enhancing the customer experience.
Duties and Responsibilities
People
Self-Development - Invests in ongoing professional development through continuous learnings, feedback integration, goal setting, and cross-training.
Team Collaboration Enhances team performance by fostering knowledge sharing, open communication and mutual support.
Operations
Performance Metrics - Consistently meets or exceeds key performance indicators (KPIs), including resolution times, response rates, and customer satisfaction scores.
Data Management - Ensures integrity and accuracy in CRM documentation, supporting informed decision-making and efficient operations.
Process Adherence - Rigorously follows standardized workflows, scripts, and SOPs to maintain regulatory compliance and service consistency.
Stakeholder Management
Collaboration - Collaborates across teams and functions to resolve issues and elevate customer experience through shared expertise.
Customer Engagement - Cultivates trust-based relationships by understanding customer needs and delivering tailored, value-driven solutions.
Strategy
Continuous Improvement - Analyzes customer feedback and service data to identify recurring issues, enabling proactive improvements and service innovation.
Customer-Centric Focus - Delivers high-quality service aligned with company goals to enhance customer satisfaction, retention, and long-term loyalty.
Performs other duties as assigned.
Qualifications
Education & Experience:
High school diploma or GED required
Associate's or Bachelor's degree in Business, Communications, or a related field preferred
Familiarity with customer service principles, including active listening and empathy.
Experience using phones, email or live chat to communicate with customers.
Understanding of the company's products, services, and policies to provide accurate information.
Ability to handle customer inquiries, complaints and services.
Basic troubleshooting and problem-solving techniques.
Strong written and verbal communication skills.
Knowledge & Skills:
Previous experience in customer-facing roles such as retail, hospitality, or call centers.
Ability to handle customer inquiries professionally and resolve issues effectively.
Ability to meet or exceed performance goals in a customer service setting.
Strong communication skills with a focus on clarity and professionalism.
Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction.
Work Conditions/Physical Requirements
Office environment. Noise level is moderate.
Work is primarily performed at a desk using a computer and other standard office equipment
Occasional walking to meetings or shared office equipment may be required.
Ability to work after normal business hours as needed.
Waste Harmonics Keter Comprehensive Benefits Package
Competitive Compensation
Annual Bonus Plan at Every Level
Continuous Learning and Development Opportunities
401(k) Retirement Savings with Company Match; Immediate Vesting
Medical & Dental Insurance
Vision Insurance (Company Paid)
Life Insurance (Company Paid)
Short-term & Long-term Disability (Company paid)
Employee Assistance Program
Flexible Spending Accounts/Health Savings Accounts
Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer
7 Paid Holidays
At Waste Harmonics Keter , we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.
$31k-45k yearly est. Auto-Apply 60d+ ago
Airport Customer Service Agent
GAT 3.8
Customer care representative job in Ronkonkoma, NY
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$30k-37k yearly est. 9d ago
Customer Service
Liberty Moving & Storage
Customer care representative job in Commack, NY
Customer Service Salary Range: $24/hour
At Liberty Moving & Storage, we believe in taking care of our team. Here's what you can expect:
Medical Insurance - Coverage begins on the 1st of the month following 30 days of employment.
The company contributes toward the cost of your medical plan, and we also provide a generous Health Reimbursement Arrangement (HRA) to help offset out-of-pocket expenses.
Dental & Vision Insurance - Coverage begins on the 1st of the month following 30 days of employment.
These plans are 100% employee-funded at a minimal expense, giving you affordable access to additional coverage.
401(k) Retirement Savings Plan - Eligible on the 1st of the month after completing 1 year of service.
Includes a company match to help grow your retirement savings.
Location: Commack, NY - Must be able to work on-site
Overview: The Logistics Coordinator will be a key member of our growing move management team, operating primarily from Commack, NY. This role encompasses managing all tasks required to ensure smooth relocations for customers domestically and internationally while working closely with our van line partners, Mayflower and United Van Lines. The Logistics Coordinator will report directly to the Customer Service Supervisor.
Essential Responsibilities:
Manage Mover's Suite Move Management and BlueZone software, including service orders for van lines and car carriers.
Provide exceptional customer service to internal counselors, household goods networks, and assignees, ensuring compliance with established policies.
Build and maintain strong relationships with network and non-network providers to facilitate successful relocations.
Act as a subject matter expert for household goods activities and provide clear, timely communication to stakeholders.
Ensure data accuracy by entering and maintaining relocation-related details in company systems.
Generate and analyze reports to meet internal and client-specific requirements.
Participate in regular reviews of household goods operations, providing updates and recommendations to management and clients.
Show adaptability and creativity when completing assignments, and seek opportunities for professional growth.
Support the implementation of new business processes, vendors, or services related to household goods relocations.
Foster positive relationships with colleagues, management, and customers to maintain a collaborative work environment.
Qualifications and Skills:
Strong verbal and written communication skills.
High attention to detail and a customer-centric approach.
Proven ability to multitask, prioritize, and meet deadlines in a dynamic environment.
Proficiency in Microsoft Office Suite and other related software applications.
Strong interpersonal and teamwork skills.
Ability to work under pressure in a fast-paced environment.
Must live in NY and be able to commute daily to our Commack office.
Preferred Experience:
College degree or equivalent work experience.
Experience in domestic and international household goods transportation.
$24 hourly 60d+ ago
Bilingual Customer Rep
Globalchannelmanagement
Customer care representative job in Port Washington, NY
Bilingual Customer Rep needs 1+ years experience
Bilingual Customer Rep requires:
customer service, hospitality or call center environment
SAP
MS Office; Word and Excel
Optical industry
French/English
LAN Ethernet
Temp remote role
Must be in Port Washington, NY
Bilingual Customer Rep duties:
Answers incoming calls and processes orders.
Resolves customer complaints, troubleshoots issues to determine best path for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds Luxotticas Customer Service standards.
Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
Takes inbound phone calls for up-to 90% of assigned shift.
Performs all other duties as assigned.
$34k-55k yearly est. 40d ago
New Car Dealer BDC Call Center Representative
Nissan of Smithtown
Customer care representative job in Saint James, NY
Are you looking for a fast-paced environment with great earning potential? The demand for automotive services is increasing!!! -- Nissan of Smithtown is looking for several Call Center Representatives to keep up with the demand in phone traffic.
Apply to be a member of our service or sales team today!
JOB DESCRIPTION:
Do you have experience in being a Telemarketer or Appointment Setter? We have the phone traffic to keep you busy. We operate the one of largest Nissan Sales and Service departments on Long Island.
Salary and lucrative bonuses -- if you're motivated by money --Earn $40,000+ /year apply today.
Responsibilities (include but not limited to):
Prospect daily for potential customers
Call and email prospects in an effort to set an appointment.
Learn to overcome objections and ask for the appointment.
Prepare follow up literature to market to these clients.
Track activity and complete reports.
Follow all company policies and procedures.
Requirements:
Some telemarketing experience preferred
Outstanding communication skills in both verbal and written.
Confidence in your ability to be successful.
A desire to work in a commission, performance based, environment.
Great attitude with high energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Self-starter and self-motivated.
Ability to work well in a process driven environment.
Compensation:
Huge Earning Potential
Full Training & Support
$40k yearly 60d+ ago
Personal Lines Customer Service Agent
Gail Audibert Associates
Customer care representative job in Fairfield, CT
We are currently searching for Customer Service Agents to join us in one of our Connecticut locations. The ideal candidate will have experience with Personal lines of Insurance and a CT Property and Casualty license is required to perform this role.
The Customer Service Agent will act as the agency representative to our clients, fellow professionals, the public and the general business community. Provide counsel & advice on new and/or additional insurance needs, explaining coverages & types of policies. Identify risk exposures, qualifying potential prospects. Maintain an underwriting renewal review process and a marketing renewal review program
for all policyholders. Act as the first line of contact in the reporting and assignment of claim information for designated policyholders. Resolve general customer inquiries.
We offer a “home-town” insurance setting with all the benefits of a corporation including competitive salary plus commission and incentive opportunity, medical, dental, 401k and retirement plans, plus more.
Experience within the Personal Lines insurance industry is a plus, and a
Connecticut Property & Casualty insurance license is required to perform this position. Customer Service and some Sales skills are a must.
The ideal candidate will have excellent interpersonal, oral and written
communication skills. We are looking for a self-starter who can work independently as well as being a team player.
$29k-36k yearly est. 60d+ ago
Call Center Representative
Bath Planet
Customer care representative job in Hauppauge, NY
Call Center Representative (Part-time to Full-time)
Bath Planet of Metro New York is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free.
We are looking for a Call Center Representative to join our winning team. Join our team of professionals and earn a substantial income while helping homeowners improve their homes. This is an opportunity to make money, grow your skills, and be part of a fun, high-energy environment.
General Purpose:
Customer service skills are a must. Contact homeowners by telephone and set up qualified appointments for free consultations. Input lead information, update reports, and answer incoming calls from advertisements.
Responsibilities:
Deliver scripted pitch to the homeowners
Adjust scripted pitch to meet needs of specific homeowners
Handle homeowner's questions and objections
Obtain homeowners' information including names, addresses, phone numbers, etc.
Receive and input appointment details into the system
Input homeowners' information and notes from the conversation
Confirm appointments placed with canvassers or sales reps
Issue appointments for reps to meet with prospective homeowners
Conduct quality control phone calls
Answer inbound telephone calls from advertising responses
Follow up on initial contacts with homeowners
Maintain accurate and updated lead information and reports
Qualifications:
Knowledge of sales and marketing principles and strategies
Relevant work experience in telemarketing, inside sales, customer service, or promotions
Proficiency in relevant computer applications
Product knowledge -
Training provided
"Smile and dial" mindset - must be comfortable and confident on the phone
Excellent verbal communication skills
Strong note-taking abilities for accurate follow-up
Effective time management and ability to prioritize tasks
Consistent follow-up on leads is essential
Well-spoken with an engaging, upbeat personality that shines through the phone
Positive, self-motivated attitude with a strong work ethic
Results-driven mindset - ability to turn conversations into opportunities and influence homeowners on the value of scheduling a visit with our outside sales team
Perks:
Performance-based biweekly bonuses
Fun games and incentive rewards
Growth opportunities as they arise
Positive, supportive work environment
90-day review with potential for role and compensation advancement
Ready to join a winning team? Apply today and start making a difference while building your future!
$30k-39k yearly est. Auto-Apply 60d+ ago
Call Center Representative
Human Hire
Customer care representative job in White Plains, NY
HumanHire is looking for a Call Center Representative to join a well-known insurance company that has been around for over 75 years! You will be the first point of contact for customers, assisting them with inquiries, policy information, claims processing, and resolving issues.
What's in it for you?
Location: White Plains, NY
Pay: $20-21/hour (plus weekly pay, full benefits, 401K, bonus opportunities & more!)
Schedule: Monday-Friday, 11:45am-8pm
Environment: Lively, welcoming work environment with team building events!
As a Call Center Representative you will:
Handle inbound calls from policyholders, providing information on coverage details.
Address and resolve customer concerns, complaints, and inquiries in a professional and timely manner, ensuring customer satisfaction.
Update customer information, process policy changes, and assist with policy renewals to ensure accurate and up-to-date records.
Accurately document customer interactions and transactions in the company's database.
Qualifications:
Prior experience in a medical office setting/call center preferred
Prior customer service experience
Bilingual Spanish is highly preferred
Computer savvy & comfortability speaking on the phone
If interested, please apply to this posting for with your resume and a recruiter will reach out within 48 hours!
$20-21 hourly 22d ago
French/English Call Center Rep
Global Channel Management
Customer care representative job in Port Washington, NY
French/English Call Center needs1+ year(s) of experience working in customer service, hospitality or call center environment
French/English Call Center requires:
High school diploma
Work hours: 11:00am 7:15pm & Training is (9am 5pm) for 2 weeks (35 hours a week)
1+ year(s) of experience working in customer service, hospitality or call center environment
Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
Strong verbal and written communication skills
Demonstrated listening and comprehension skills
A clear team player with strong interpersonal skills
Ability to maintain composure when dealing with difficult customer situations
Excellent time management skills must be able to prioritize tasks efficiently
Strong PC skills including MS Office; Word and Excel
Ability to navigate information systems and internet
PREFERRED QUALIFICATIONS
Higher education degree
Previous experience using SAP
Previous experience in the optical industry, full knowledge of optical products and a strong command of the industry language
Bilingual French
French/English Call Center duties:
Answers incoming calls and processes orders.
Resolves customer complaints, troubleshoots issues to determine best path for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds Customer Service standards.
Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
Takes inbound phone calls for up-to 90% of assigned shift.
Performs all other duties as assigned.
$30k-39k yearly est. 60d+ ago
Call Center Representative
Stony Brook Community Medical, PC 3.2
Customer care representative job in Setauket-East Setauket, NY
Act as a central point of communication among providers, patients and other team members of our team. Incumbent schedules patients for provider appointments and diagnostic testing utilizing knowledge of medical terminology and practice policies and protocols. Troubleshoots patient concerns and routes calls to the appropriate staff member when needed.
Essential Job Functions:
Answer large volume of calls promptly.
Screen all calls for urgency and handle all calls with confidence, compassion and efficiency.
Schedules patient appointments and diagnostic testing for all providers.
Collect and verify patient demographic information as well as verify insurance when appropriate.
Accurately records patient messages and routes them to the provider or appropriate team member.
Reviews and maintains provider's schedules according to practice guidelines to ensure patients are scheduled appropriately.
$22k-29k yearly est. 11d ago
Call Center Representative - Hauppauge (Based On Site)
Long Island Select Healthcare, Inc. 4.2
Customer care representative job in Riverhead, NY
Job Description
About Company:
Long Island Select Healthcare Inc. (LISH) is a comprehensive network of community health centers. We are a Federally Qualified Health Center (FQHC) that provides Article 16 and 28 clinic services at 8 locations across Suffolk County, New York. We are a multi-specialty healthcare provider caring for our community through Primary and Specialty Medical Care, Dental, Behavioral Health, Audiology, Physical Therapy, Occupational Therapy and Speech Language Pathology. We currently provide care to over 7,000 patients and have an annual operating revenue of $22m.
LISH is a forward-thinking, community-oriented organization! We are a certified NYS Patient-Centered Medical Home, with a mission to make a difference in our community. Our unique offerings include a robust Chronic Care Management program, Telemedicine & Virtual Care services and integrated Primary & Behavioral Healthcare.
About the Role:
The Call Center Representative plays a crucial role in ensuring customer satisfaction and loyalty by providing exceptional service and support. This position involves handling inbound and outbound calls, addressing customer inquiries, and resolving issues efficiently. Representatives are expected to maintain a positive attitude while managing a high volume of calls, ensuring that each interaction is handled with care and professionalism. The ultimate goal is to enhance the customer experience, leading to increased retention and positive brand perception. By effectively communicating and problem-solving, the Call Center Representative contributes significantly to the overall success of the organization.
Minimum Qualifications:
High school diploma or equivalent.
Proven experience in a customer service role, preferably in a call center environment.
Strong verbal communication skills and a friendly demeanor.
Preferred Qualifications:
Associate's degree or higher in a related field.
Experience with customer relationship management (CRM) software.
Bilingual abilities in English and another language.
Responsibilities:
Answer incoming calls and respond to customer inquiries in a timely and professional manner.
Provide accurate information regarding products and services and assist customers with their needs.
Document customer interactions and maintain detailed records of conversations and resolutions.
Resolve customer complaints and issues by identifying the root cause and providing appropriate solutions.
Collaborate with team members and other departments to ensure a seamless customer experience.
Schedules appointments for patients:
Obtains & enters accurate demographic information into the EMR
Identifies client needs, clarifies information, research issues and
provides solutions.
Identifies appropriate insurance as needed and re-verifies accordingly
Schedules appointments correctly, clearly documenting the reason for the
appointment, verifies entered data coincides with appointments
Reviews appointment details with caller prior to hanging up
Updates patient registration/demographic info with new/terminated insurance policies, copay information
Makes reminder phone calls as requested
Reschedules appointments when necessary
Processes new patient registration forms, HIPAA, privacy notice, and demographic forms.
Communicates Sliding Scale policy to patients, requests documentation.
All other duties as assigned by the Patient Services Management team.
Skills:
The required skills for this role include strong communication and interpersonal abilities, which are essential for effectively engaging with customers and addressing their needs. Problem-solving skills are utilized daily to identify issues and provide timely solutions, ensuring customer satisfaction. Attention to detail is crucial when documenting interactions and maintaining accurate records. Preferred skills, such as familiarity with CRM software, enhance the efficiency of managing customer information and tracking interactions. Bilingual skills can significantly improve communication with a diverse customer base, further enriching the customer experience.
$30k-38k yearly est. 21d ago
Call Center Representative
Genesis of Milford
Customer care representative job in Milford, CT
Key Cars Auto Group is looking for an enthusiastic and customer-focused Call Center Representative to join our growing team. This position is based out of our location in Milford, CT. As the first point of contact for our dealerships, you'll play an important role in creating a positive customer experience by answering calls, scheduling appointments, and providing information about our products and services.
Responsibilities:
Handle inbound and outbound calls in a professional and friendly manner
Assist customers with scheduling service and sales appointments
Provide accurate information about dealership services, promotions, and inventory
Document all customer interactions in the CRM system
Support dealership teams by following up with leads and ensuring excellent customer service
Qualifications:
Previous call center or customer service experience preferred
Excellent communication and problem-solving skills
Ability to multitask in a fast-paced environment
Computer and data entry skills required
Reliable, positive, and team-oriented attitude
Benefits
Top Rated Medical/Dental Benefits
$25,000 Free Life Insurance
401(k) with company match after one year
Paid Vacation
Fun, energetic environment with lots of employee appreciation events
Employee referral program
Much more!
About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart.
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$28k-37k yearly est. Auto-Apply 60d+ ago
Call Center Representative
Key Hyundai of Milford
Customer care representative job in Milford, CT
Key Cars Auto Group is looking for an enthusiastic and customer-focused Call Center Representative to join our growing team. This position is based out of our location in Milford, CT. As the first point of contact for our dealerships, you'll play an important role in creating a positive customer experience by answering calls, scheduling appointments, and providing information about our products and services.
Responsibilities:
Handle inbound and outbound calls in a professional and friendly manner
Assist customers with scheduling service and sales appointments
Provide accurate information about dealership services, promotions, and inventory
Document all customer interactions in the CRM system
Support dealership teams by following up with leads and ensuring excellent customer service
Qualifications:
Previous call center or customer service experience preferred
Excellent communication and problem-solving skills
Ability to multitask in a fast-paced environment
Computer and data entry skills required
Reliable, positive, and team-oriented attitude
Benefits
Top Rated Medical/Dental Benefits
$25,000 Free Life Insurance
401(k) with company match after one year
Paid Vacation
Fun, energetic environment with lots of employee appreciation events
Employee referral program
Much more!
About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart.
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$28k-37k yearly est. Auto-Apply 60d+ ago
Call Center Representative
The Vascular Experts 3.8
Customer care representative job in Shelton, CT
Job Title: Call Center Representative Reports To: Director Location(s): The Vascular Experts Pay Status: Full Time / Hourly Non-Exempt Incumbent consistently provides courteous, informative and professional service and responsiveness to all calls from patients, family members or other callers. Schedules appointments for callers as required. Principal Duties & Responsibilities:
Answers multi phone lines, greets all callers politely and quickly determines the needs of the caller.
Schedules appointments for callers with the appropriate physician or provider.
Uses mail/e-mail/faxes to deliver paperwork to all new patients of the practice
Introduces patients to our patient portal and its associated functions.
Accurately documents all necessary patient information into the appointment notes.
Promptly notifies the appropriate staff/physicians of any emergency calls from a hospital, facility, physician and/or patient.
Retrieves messages from the patient portal and responds to them in a timely manner.
Directs phones calls that require assistance from office personnel to appropriate office staff.
Performs other related duties as assigned by direct manager or other authorized manager of TVE.
Required Experience, Education & Licensure: Incumbent must possess a minimum education of a High School Diploma (or GED), with a minimum of two (2) years of prior experience in a customer service call center or a receptionist position. Must demonstrate effective communication skills and the ability to interact tactfully with a variety of callers and the ability to independently schedule appointments or resolve patient/family member questions.
$29k-34k yearly est. 56d ago
New Car Dealer BDC Call Center Representative
Nissan of Smithtown
Customer care representative job in Saint James, NY
Are you looking for a fast-paced environment with great earning potential? The demand for automotive services is increasing!!! -- Nissan of Smithtown is looking for several Call Center Representatives to keep up with the demand in phone traffic.
Apply to be a member of our service or sales team today!
JOB DESCRIPTION:
Do you have experience in being a Telemarketer or Appointment Setter? We have the phone traffic to keep you busy. We operate the one of largest Nissan Sales and Service departments on Long Island.
Salary and lucrative bonuses -- if you're motivated by money --Earn $40,000+ /year apply today.
Responsibilities (include but not limited to):
Prospect daily for potential customers
Call and email prospects in an effort to set an appointment.
Learn to overcome objections and ask for the appointment.
Prepare follow up literature to market to these clients.
Track activity and complete reports.
Follow all company policies and procedures.
Requirements:
Some telemarketing experience preferred
Outstanding communication skills in both verbal and written.
Confidence in your ability to be successful.
A desire to work in a commission, performance based, environment.
Great attitude with high energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Self-starter and self-motivated.
Ability to work well in a process driven environment.
Compensation:
Huge Earning Potential
Full Training & Support
$40k yearly 30d ago
Call Center Representative
Bath Planet
Customer care representative job in Hauppauge, NY
Job Description
Call Center Representative (Part-time to Full-time)
Bath Planet of Metro New York is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance-free.
We are looking for a Call Center Representative to join our winning team. Join our team of professionals and earn a substantial income while helping homeowners improve their homes. This is an opportunity to make money, grow your skills, and be part of a fun, high-energy environment.
General Purpose:
Customer service skills are a must. Contact homeowners by telephone and set up qualified appointments for free consultations. Input lead information, update reports, and answer incoming calls from advertisements.
Responsibilities:
Deliver scripted pitch to the homeowners
Adjust scripted pitch to meet needs of specific homeowners
Handle homeowner's questions and objections
Obtain homeowners' information including names, addresses, phone numbers, etc.
Receive and input appointment details into the system
Input homeowners' information and notes from the conversation
Confirm appointments placed with canvassers or sales reps
Issue appointments for reps to meet with prospective homeowners
Conduct quality control phone calls
Answer inbound telephone calls from advertising responses
Follow up on initial contacts with homeowners
Maintain accurate and updated lead information and reports
Qualifications:
Knowledge of sales and marketing principles and strategies
Relevant work experience in telemarketing, inside sales, customer service, or promotions
Proficiency in relevant computer applications
Product knowledge -
Training provided
"Smile and dial" mindset - must be comfortable and confident on the phone
Excellent verbal communication skills
Strong note-taking abilities for accurate follow-up
Effective time management and ability to prioritize tasks
Consistent follow-up on leads is essential
Well-spoken with an engaging, upbeat personality that shines through the phone
Positive, self-motivated attitude with a strong work ethic
Results-driven mindset - ability to turn conversations into opportunities and influence homeowners on the value of scheduling a visit with our outside sales team
Perks:
Performance-based biweekly bonuses
Fun games and incentive rewards
Growth opportunities as they arise
Positive, supportive work environment
90-day review with potential for role and compensation advancement
Ready to join a winning team? Apply today and start making a difference while building your future!
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$30k-39k yearly est. 1d ago
Learn more about customer care representative jobs
How much does a customer care representative earn in East Northport, NY?
The average customer care representative in East Northport, NY earns between $27,000 and $42,000 annually. This compares to the national average customer care representative range of $26,000 to $40,000.
Average customer care representative salary in East Northport, NY