Customer care representative jobs in Ellicott City, MD

Customer Support Representative | Growing FinTech Are you passionate about making a real social impact while building your career in a dynamic, high-growth tech environment? We're working with a market leader in the Flexible Pay space, founded on a social charter, and dedicated to improving the financial well-being of frontline workers across the USA. Over three million people use this award-winning financial super-app to choose when they're paid, track earnings, save money, and access fairer financial services. This business have just partnered with one of the USA's largest employers and are looking to hire six enthusiastic individuals to join their expanding US headquarters in Arlington, VA. This is a launchpad role for an entry-level to early career professional who wants to grow with the business. Role and Responsibilities: You will be the vital link between the product and the users, ensuring they have an exceptional experience with the app. Communicate effectively and promptly with a variety of customers, always maintaining a positive and empathetic attitude. Become a product expert, knowing the financial well-being super-app inside and out to expertly answer customer inquiries. Demonstrate strong problem-solving skills, think on your feet, and take the initiative to resolve issues. Handle technical escalations, reproduce issues, and collaborate closely with the engineering team for resolution. Work cross-functionally with customer success and other departments to deliver efficient and meaningful support. What We're Looking For: This role is ideal for individuals seeking their first or second job, with a strong enthusiasm and eagerness to learn and the company will look at individuals from 0 (i.e. grads) to 18 months of support experience (this isn't a mid/snr role). Any prior experience in telephony (call-based jobs), FinTech, SaaS, or a call centre environment would be highly beneficial as will experience in a financial regulated environment. A proactive interest in technology, dedication to an optimal product experience, and a professional, quiet place of residence for occasional remote work. This is primarily an office-based role, requiring you to work from the Arlington, VA office (3-4 days a week / 1-2 remote). Benefits: Equity: You will be eligible for an equity allocation tied to the funding round Health and Wellness: 100% employer-paid health, dental, and vision benefits for the employee. A free subscription to Calm to help you achieve "Zen Mastery" and switch off. Time Off: 10 days of vacation, increasing to 15 days after one year of service, plus federal holidays and flexible time off for any ad-hoc childcare/family/caring needs. Financial Future: A 401K program and generous paid parental leave (12 weeks paid Maternity Leave and 2 weeks paid Paternity Leave for employees with over 12 months service). Career Growth: This role is a launchpad. You can progress to Senior Support Representative and Support Lead. Progression into Tech Ops/Engineering is fully supported and encouraged. This is a great chance for a personable, friendly and driven person to join a hugely profitable and growing business with a ground-breaking product. If this sounds of interest, please do apply!

CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals. CROWN's Food Division is a leading manufacturer of food cans in North America. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder, and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join CROWN's Food Division. Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada. Position Overview: This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical service representative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing. Job Responsibilities: Providing problem-solving leadership on technical and quality matters relating to food can and end performance Managing the overall technical interface between the Food Division and their customers Support customers in all technical aspects of the business including current packages and new package development Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions Interact directly with customer and internal manufacturing operations Partner with the Company's Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers Extensive travel (Up to 80%) will be required to service customer needs The ideal candidate would possess the following attributes: BA/BS degree in Food Science, Engineering, Packaging or a related discipline 2+ years in a packaging manufacturing environment, food production or a similar industry. Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc. Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required. Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization. Demonstrated ability to effectively manage multiple projects to completion Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual Well organized and detail oriented with good time management skills Strong PC skills are a must, especially using Word, Outlook, and Excel. Committed to on-going personal development and career growth Knowledge and/or certification in Six Sigma is a bonus Physical Requirements While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl. The associate may lift and/or move up to 30 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. Working Conditions Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office. While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic. The associate may be exposed to a wide range of temperatures. The noise level is frequently loud. *Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Benefits: Crown offers competitive pay, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k).

A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here's a general job description for this role: Job Title: Call Center Representative Job Summary: As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat. You will be responsible for addressing inquiries, resolving complaints, processing orders, and providing information about the company's products and services. Key Responsibilities: Answer incoming calls and respond to customer inquiries efficiently and professionally. Provide accurate information regarding products, services, and policies. Handle and resolve customer complaints in a calm and professional manner. Assist with order placement, cancellations, returns, and other customer requests. Escalate unresolved issues to the appropriate department or supervisor. Document customer interactions, transactions, and follow-up actions. Maintain a high level of customer satisfaction by providing timely responses and support. Meet or exceed performance metrics, such as call handling time and customer satisfaction scores. Stay updated on product and service knowledge to offer the best solutions to customers. Requirements: High school diploma or equivalent; some positions may require post-secondary education. Proven customer service experience, preferably in a call center environment. Strong communication skills, both verbal and written. Proficiency in using call center software and CRM systems. Ability to multitask and handle high call volumes efficiently. Problem-solving skills and attention to detail. Patience and the ability to remain calm under pressure. Flexibility to work shifts, including evenings, weekends, and holidays, as needed. Preferred Skills: Bilingual abilities (if applicable to the customer base). Experience with specific CRM or telephony systems. Prior experience in the same industry (e.g., tech support, healthcare, retail).

One Physics is seeking a full-time Client Services Representative to join our growing team based out of Towson, Maryland or Dallas, Texas. One Physics has been certified as a "Great Place to Work" 3 years in a row as well as "Best Workplaces in Healthcare" in 2022 and 2023 by Fortune. One Physics employees enjoy the support and flexibility of their roles while exhibiting a passion for excellence in all areas of their work. We create a culture where employees feel valued and ensure our communities are receiving the best-in-class treatment they deserve. Position Summary The Client Services Representative plays a key role in ensuring client satisfaction by coordinating equipment testing and physics surveys, managing physicist schedules, and maintaining client compliance. This position requires exceptional organization, communication, and customer service skills, along with the ability to manage multiple priorities in a fast-paced environment. Principal Accountabilities and Core Responsibilities Scheduling Coordination Proactively reach out to clients to schedule equipment testing and physics surveys. Respond to phone calls and emails from clients, coordinating with physicists to schedule site visits. Coordinate physicists' monthly schedules to ensure all site visits are completed on time. Maintain and update information in Microsoft Dynamics 365, reporting issues, assisting with testing in UAT, and training new users. Enter and update client data, contracts, and site visit information in Dynamics 365. Run and analyze reports to ensure all site visits are accurately scheduled and completed. Schedule and track emergency site visits, ensuring accurate billing and documentation. Provide callers with information or refer them to the appropriate staff member. Support cross-functional teams by gaining knowledge of One Physics systems, business logic, and industry practices. Quote & Purchase Order Management Generate and provide quotes for service add-ons and clients requiring purchase orders (POs). Acquire and track receipt of POs to ensure all necessary approvals and documentation are in place. Enter new customers into client service software and update contract information in Dynamics 365. Collaborate with clients and internal teams to ensure accurate billing and timely service authorization. Report Management Review reports for accuracy, detail, and thoroughness prior to distribution. Distribute reports to clients in a timely manner and on an ad hoc basis when required. Maintain organized electronic copies of reports, ensuring accurate filing within the company's shared electronic folders. Run periodic audits to confirm reports are distributed, filed, and archived according to company standards. Qualifications & Required Skills Proven ability to meet goals and deadlines in a professional environment. Strong organizational, problem-solving, and decision-making skills. Exceptional attention to detail. Ability to build and maintain strong working relationships with clients and team members. Excellent listening, empathy, and communication skills. Ability to multi-task and adapt in a fast-paced, dynamic environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Strong written and verbal communication skills. Experience with CRM systems (preferably Microsoft Dynamics 365) is a plus. Education & Experience Bachelor's degree preferred. Minimum 2 years of client service or customer service experience required. Experience in a professional office environment; scheduling or coordination experience preferred. Proficiency in Microsoft Office applications. CRM experience is a plus. Final offer amounts are determined by multiple factors, including geographic location, as well as candidate experience, education level and expertise. If you have questions on compensation, please ask your recruiter. After receiving a conditional employment offer, candidates must complete additional job-related screening processes as permitted or required by applicable law. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.

ABOUT OUR COMPANY ESI Total Fuel Management is a highly regarded engineering, manufacturing, and services company that provides resiliency for the global data center sector. Our mission is to support and serve mission critical businesses with expertise and leadership by providing innovative solutions, ensuring generator uptime, and guaranteeing environmental compliance against fuel-related risks. As a leader in the field, we are committed to exemplary character, competency, and dedication, and we thrive on our ability to deliver exceptional results. With principles centered on Biblical values, we emphasize a servant attitude toward our team internally and our customers externally. ABOUT THE INDUSTRY The data center industry is thriving with a compound annual growth rate of 10.9% through 2030 and is being driven by the continued growth of data demand for social, mobile, analytics, and cloud services worldwide, including AI, gaming, driverless cars, and augmented reality. As pioneers in fuel management and resiliency for emergency generators in data centers and critical facilities, ESI is experiencing rapidly scaling growth. POSITION SUMMARY We are seeking a full-time, experienced Manufacturing Customer Service Representative to join our high-performance team and be a part of our journey to shape the future of the US data center community by delivering resilient and sustainable solutions that make a difference. This individual will play a key role in coordinating internal processes, maintaining CRM data, and ensuring timely and accurate communication across departments. The ideal candidate will have a strong background in sales support, preferably within the manufacturing, HVAC, or MEP sectors. KEY RESPONSIBILITIES SALES PROCESS COORDINATION - Traffic sales opportunities for products and services (excluding fuel) through the ESI process by engaging and coordinating with various departments. CRM & BACKLOG MANAGEMENT - Maintain and update the sales backlog within Acumatica's CRM module/dashboard, ensuring accuracy and timeliness of data entry. REPORTING & ANALYSES - Generate and present KPI reports on sales trends, opportunity sources, and pipeline health to support strategic decision-making. KEY TEAM JOB TASKS Serve as the point of contact for internal departments regarding active sales opportunities. Escalate issues or delays to the Chief Operating Officer and Business Development Director as needed. Assist with customer inquiries related to quotes, proposals, and delivery timelines. Ensure professional and timely communication with external stakeholders. Collect and analyze data on sales trends and lead sources. Monitor pipeline stages and flag delays or missing information. KEY COMPETENCIES Team player who communicates well across departments. Well organized with systematic approach to tracking historical information. Emotionally intelligent with focus on relationship building with stakeholders. Problem solving mindset with the ability to quickly adapt plans to meet emerging challenges. Detailed oriented. EDUCATION AND EXPERIENCE REQUIRED 5+ years of experience supporting or managing sales processes, ideally in manufacturing, HVAC, or MEP sectors. Strong organizational and communication skills. Experience with CRM platforms (Acumatica preferred). Detail-oriented with a proactive problem-solving mindset. ATTRIBUTES DESIRED Positive and personable high-performance team member. Servant leader who demonstrates integrity, reliability, and stability. Focused and driven, seeking to grow and increase knowledge. Exemplary character and integrity. Ability to work effectively in a fast-paced, cross-functional environment. WE OFFER Profit sharing, eligible after one year of employment. Flexibility to direct to company 401(k) or for personal discretion e.g., student loan repayment, housing costs, family expenses etc. 401(k) Retirement Plan: The retirement program allows you to set aside money for your retirement upon hire. You will also receive an employer contribution of 3%, regardless of your participation in the 401(k) plan, of your eligible compensation, defined as salary, overtime, bonus, commission and shift differential, upon hire and will become 100% vested in your employer contribution after meeting eligibility requirements of 1,000 hours per year with a 2-year cliff vesting schedule. Health Insurance: Eligible for group medical, dental, and vision insurance effective on the first day of employment. Employer Sponsored Life AD&D, Long-term, and Short-term Disability: The plan is available to eligible employees effective on the first day of employment. Flexible Spending Account for medical and dependent care expenses: The plan is available to eligible employees after 90 days of employment and allows employees to set aside a specific pretax dollar amount for dependent care expenses and specified medical care. Employee Wellness Program: Our wellness program provides employees with a comprehensive health assessment and customizable plan as well as tools and resources for ongoing education and optimization. The plan is available to eligible employees effectively on the first day of employment. Employee Assistance Program (EAP): The EAP program is a work/life benefit available to employees and their dependents at hire. The program provides confidential and free access to legal, financial, wellness and work/life resources. The program is available at hire. Vacation: Eligible for 2 weeks' paid vacation annually. Eligible to use vacation days after 90 days of employment. Holiday: Eligible for paid holidays per ESI Holiday schedule plus your birthday off, if date occurs during a weekday Sick Policy: Eligible for paid sick days. This policy is subject to change if abuse occurs. Eligible after 90 days of employment. Employee Discount Program: Our discount program provides employees with discounted products and services ranging from sporting events, amusement parks, hotels and shopping. The program is available at hire. At ESI Total Fuel Management, we're not just looking for a Customer Service Representative. We're seeking a dedicated team player who can help us drive industry growth and innovation. If you're ready to take on these responsibilities and help us fuel mission-critical facilities with reliability and expertise, we want to hear from you. ESI is an Equal Employment Opportunity Employer.

About the Company A well-established restoration services company with nearly 40 years of experience is looking for a Bi-Lingual Customer Service Coordinator to support day-to-day operations. We specialize in helping homeowners and businesses recover from water damage, fire damage, mold, and other property disasters. Our mission is to provide fast, compassionate, and professional service during times of need. This job is located in the Mount Vernon area of Alexandria, VA. Preference will be given to candidates that live within a reasonable commuting distance (roughly 10 miles). Looking for Bilingual Candidates that are fluent in Spanish! About the Role As a Customer Service Coordinator, you'll serve as the first point of contact for customers, coordinate technician schedules, and ensure timely service delivery. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about helping people in challenging situations. Key Responsibilities Answer inbound calls with professionalism, urgency, and empathy Dispatch technicians and manage the daily service schedule Serve as a communication bridge between customers, field staff, and internal teams Update job records and maintain accurate documentation in company systems Follow up with customers to ensure satisfaction and gather feedback Support the team with general administrative and coordination tasks What We're Looking For ✅ 2+ years in customer service, dispatching, or administrative coordination ✅ Experience in restoration, construction, or field service industries is a plus ✅ Excellent verbal and written communication skills ✅ Strong organizational skills and attention to detail ✅ Comfortable working under pressure and juggling multiple priorities ✅ Proficient in Microsoft Office; ability to learn internal software systems quickly What We Offer Competitive salary Monday to Friday schedule - no weekends A stable and supportive work environment Opportunity to make a real impact during people's times of need Paid training and long-term growth potential Excellent Benefits

AJ Madison, a leading Appliance retailer is looking for a seasoned Customer Advocate to support our existing and growing clientele. The Customer Advocate will liaise cross-departmentally to provide critical, strategic support services to our sales staff throughout the lifecycle of our customer's appliance purchasing experience. Responsibilities include, and are not limited to: Support and provide immaculate service to customers in person Provide timely and accurate information to customer inquiries in a fast-paced environment Build rapport with customers and engage with them in an inviting, friendly, and professional manner Process customer orders and changes, according to corresponding policies and procedures Complete precise data entry Escalate unresolved issues in a timely manner, following policies and procedures Research required information using all available resources to satisfy customer inquiries Maintain a dynamic knowledge of all company procedures and policies Qualifications: A minimum of 4 years' experience working in a customer service role Superb communication skills, written and verbal Must have excellent email demeanor, exuding confidence with a clear, inviting, and professional tone Excellent computer skills and comfort in navigating multiple systems, proficiency in Microsoft Office Excellent time management skills Must be able to prioritize tasks efficiently with minimum direction Detail and customer service centric

Inova Fairfax - System Office Administration- Voice Operations is looking for a dedicated Customer Care Coordinator 2 to join the team. This role will be full-time floating shift working mainly evenings and nights for (4) 10-hour shifts a week. * Training schedule: Monday - Friday 8:00 a.m. - 4:30 p.m. for 6 weeks. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Featured Benefits: Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program. Retirement: Inova matches the first 5% of eligible contributions - starting on your first day. Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans. Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Work/Life Balance: offering paid time off and paid parental leave. Customer Care Coordinator 2 Job Responsibilities: Responsible for answering and processing all calls made to the enterprise emergency response line with accuracy. Ability to quickly assess a critical patient or security safety event, implement a response plan, and follow explicit protocols to activate and deploy both medical and public safety response teams at requested by care site. Collaborates with onsite clinical and security team members to deploy additional resources based on complexity of critical event; communicates activated critical patient event to various teams in the High Reliability Operations Center to provide awareness and heighten department posture During a safety event, partners with care site leaders to script out an advisory alert to broadcast over the PA system and then deliver via the Inova Text Alert system to Inova leaders and team members. Triages Inova program patient calls and follows department or clinic workflow and or escalation protocols to notify on-call team members of the patient's emergent healthcare needs. Performs assigned equipment status checks on primary and back-up equipment and participates in monthly downtime exercises. Completes checklists. Compiles reportable incidents on a single shift report and distributes report to entire team. Provides updates to incoming shift; assists with coaching and mentoring new team members. Explains insurance benefits and patient liability through the use of appropriate communication methods/styles. Supports scheduling activities by conducting pre-service activities such as insurance verification/submission. Gathers information about customer complaints in a courteous and professional manner. Troubleshoots individual admission issues in collaboration with other departments/staff. Additional Requirements: Education: High School or GED Experience: 1 year of fast paced healthcare environment. Certification: None

We are seeking a friendly, customer-focused Call Center Representative to handle inbound and/or outbound customer calls with professionalism and efficiency. The ideal candidate will be able to communicate effectively, resolve customer issues, and maintain a positive customer experience in a fast-paced environment. This is a 4.5 month contract to hire, eligible for hybrid flexibility after 6 months.Responsibilities: Answer incoming customer calls and respond to inquiries regarding products, services, or billing. Make outbound calls to follow up on customer inquiries, conduct surveys, or support sales initiatives. Resolve customer concerns efficiently and accurately, escalating complex issues to the appropriate department when necessary. Maintain up-to-date knowledge of products, services, policies, and procedures. Document all interactions accurately in the CRM or call center software. Meet or exceed individual and team performance metrics (e.g., call handling time, customer satisfaction). Adhere to call scripts, quality standards, and company policies. Collaborate with team members and other departments to ensure a seamless customer experience. $22 - $28 an hour

--------------- We are seeking a Customer Success Executive to join our dynamic sales and marketing team. The ideal candidate will be responsible for managing customer relationships, ensuring customer satisfaction, and driving sales growth. The successful candidate will have a strong background in sales, sales channels, and sales analytics, and will be able to leverage these skills to drive customer success and retention. If you are a motivated individual with a passion for sales and customer satisfaction, we would love to hear from you. Responsibilities: Build and maintain strong, long-lasting customer relationships Develop a deep understanding of customer needs and requirements Collaborate with sales and marketing teams to identify growth opportunities Analyze sales data and customer feedback to drive sales strategies Provide exceptional customer support and ensure customer satisfaction Requirements Requirements: Proven work experience in sales, sales channels, or sales analytics (1-3 years) Strong communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Bachelor's degree in Marketing, Business, or related field is preferred Review our requirements and set up an interview via our link: ************************************ 1-3 years of work experience in sales, sales channels, or sales analytics Strong communication and interpersonal skills Bachelor's degree in Marketing, Business, or related field is preferred

BACKGROUND Gymboree Play & Music has been fostering creativity and confidence in children ages 0-5 for over 40 years. Today there are over 700 locations in 40 countries, making us the global leader in early childhood development programs. Designed by experts, our age-appropriate activities help develop the cognitive, physical and social skills of children as they play. Our programs are also recognized for their unique approach to parent involvement-which encourages participation in and understanding of each child's development. Our class curriculum is developed by our experienced child development program directors and incorporate a balanced whole-child approach with activities to support what your child is mastering right now and what he or she will aspire to later. Classes are designed in 6-month increments to meet a child's unique interests and abilities. From birth to age 5, there's always something special awaiting you and your child at Gymboree Play & Music. Job Description Seeking Part-Time Customer Experience Expert: This person will be responsible for ensuring timely follow-up of customer inquiries for classes, birthday parties, special events and billing issues. Duties include emailing customers, tracking and sorting customer emails for follow-up, making phone calls, organizing customer follow-ups and action plans, and closing the loop to drive customer enrollments. 10-15 hours a week commitment Must be available to work every afternoon from 4:00pm-6:00pm - Monday thru Friday Position requires exceptional customer service skills as well as computer, written and communication skills Must be able to multi-task and take direction to drive results to manage all aspects of the customer experience Must be reliable/dependable, extremely organized, self-motivated, action oriented and a thinker/problem solver Flexible schedule a plus to occasionally cover additional shifts when needed This is an excellent position for: College Students with afternoon availability Persons looking for a 2nd job with fixed shift/hours week-to-week "Young at Heart" Seniors seeking part-time work Qualifications Customer Service Skills, Communicator, Problem Solver, Computer Skills Additional Information All your information will be kept confidential according to EEO guidelines.

DescriptionJob Title: Call Center Representative Company: Tulip Soft Comms Welcome to Tulip Soft Comms, where innovation meets connectivity. As a leading communications company, we specialize in delivering cutting-edge solutions to connect individuals, businesses, and communities seamlessly. Job Description: We are seeking a motivated and compassionate Call Center Representative to join our dynamic team. In this role, you will be the first line of support for our customers, ensuring their inquiries are handled promptly and professionally. As a Call Center Representative, you will engage in meaningful interactions with our customers, assisting them with their questions, concerns, and product support. Salary Range: $750 - $1050 weekly Key Responsibilities Handle incoming calls and respond to customer inquiries promptly and professionally. Resolve customer issues by identifying problems and providing effective solutions. Maintain updated knowledge of company products and services to assist customers accurately. Document customer interactions in the database to ensure follow-up and resolution of concerns. Meet daily metrics for call handling, including quality and efficiency targets. Provide exceptional customer service, cultivating positive relationships with clients. Skills, Knowledge and Expertise High school diploma or equivalent; additional education or certifications are a plus. Excellent verbal and written communication skills. Strong problem-solving skills with the ability to think critically and act independently. Familiarity with customer relationship management (CRM) software and tools is a plus. Ability to handle a high volume of calls and work in a fast-paced environment. Benefits Benefits: Competitive salary Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Opportunities for professional development and advancement

Job Description Preferred Dental is a general dentistry office in Ellicott City, MD. We are professional, agile, innovative and our goal is to deliver quality comprehensive care tailored to specific patient needs with the intent to improve overall health, quality of life, and increase life span through immaculate oral health.. Our work environment includes: Modern office setting Growth opportunities Wellness programs 4-day work week Business, sales, and communications training We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Representatives are often the first point of contact for new and existing patient scheduling and any related issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. Responsibilities: Speak clearly to customers. Communicate in writing with excellent grammar, punctuation, and spelling Provide good customer service. Answer questions about company services. Handle problems that may arise when dealing with patients and non-patients. Communicate with patients and resolve their problems or complaints. Take notes of customer service calls. Explain the different policies to customers. Job Type: Full-time Pay: $17.00 - $18.00 per hour Benefits: 401(k) matching Health insurance Dental care coverage Employee discount Paid time off Paid training Schedule: Monday, Tuesday, Thursday, Friday as per office hours of the office Supplemental pay types: Bonus pay Powered by JazzHR fsrkg SAGQj

Long Home is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich lives with bathrooms that are attractive, durable, and maintenance-free. We are looking for a Call Center Representative to join our winning team in Savage, MD. Be part of a high-energy environment where your work makes a positive impact by helping homeowners improve their homes - and earn a substantial income doing it! General Purpose: Customer service and communication skills are a must. You will contact homeowners by phone to schedule qualified appointments for free consultations, input lead information, update reports, and respond to phone inquiries from ads. Responsibilities: Deliver a scripted pitch to homeowners Adjust the script as needed to meet homeowners' needs Handle homeowner questions and overcome objections Collect homeowner information (name, address, phone number, etc.) Receive and schedule appointments over the phone Enter appointment details and homeowner information into the system Confirm appointments with canvassers or sales representatives Assign appointments to sales representatives Make quality control calls Respond to incoming calls from potential homeowners Follow up with homeowners after initial contact Maintain and update lead information and reports Qualifications: Sales background required Previous sales experience preferred Previous telemarketing experience preferred Strong knowledge of sales and marketing principles and strategies Excellent communication and customer service skills Proficiency in relevant computer applications Product knowledge (training provided) Positive, professional attitude and team-oriented mindset Benefits: Medical Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Retirement Plan Paid Vacation Paid Sick Time Professional Development Opportunities

Job Description - Call Center Operator The Call Center Operator is the first point of contact for patients at Columbia Medical Practice (CMP). This role ensures excellent customer service by handling incoming calls, scheduling appointments, and supporting daily operational needs of the call center. The Call Center Operator follows CMP policies and procedures while maintaining efficiency, accuracy, and professionalism. SUPERVISION RECEIVED Reports to the Call Center Manager. RESPONSIBILITIES Patient Interaction & Registration • Answer incoming calls promptly and professionally using CMP standards. • Register patients accurately in the EHR, including demographics, insurance, and eligibility verification. • Inform patients of CMP insurance/payment policies. • Assist with medical record requests and portal enrollment. Appointment Scheduling • Schedule patient appointments according to department/provider guidelines. • Manage cancellations, no-shows, and reschedules. • Optimize schedules for efficiency, including double bookings or extended hours when approved. • Monitor call volume and assist in meeting call center performance goals. Team Support & Communication • Communicate effectively with providers, staff, and outside entities (labs, imaging centers, hospitals). • Assist with training and onboarding of new call center staff. • Provide coverage for coworkers as needed. • Escalate issues or unusual calls appropriately. EDUCATION & EXPERIENCE • High school diploma or GED required. • Associate degree in a clinical or business field preferred. • Minimum 2 years of call center experience required; experience in a physician office preferred. KNOWLEDGE & SKILLS • Excellent verbal communication and active listening skills. • Strong customer service orientation and ability to multitask. • Proficiency with EHR systems and general office software. • Knowledge of HIPAA and OSHA guidelines. • Ability to work independently and as part of a team. ENVIRONMENTAL & PHYSICAL DEMANDS • Normal office environment with potential exposure to communicable diseases. • Extended periods of sitting, phone use, and computer work. • Must be able to multitask in a fast-paced setting and communicate clearly. Columbia Medical Practice is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company

PRIMARY FUNCTIONS: Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting ANHSI services by consulting, gathering information, and evaluating patient needs over the phone. Demonstrates a sincere dedication and loyalty to the philosophy and mission of Neighborhood Health. DUTIES/ RESPONSIBILITIES: (Essential Functions: Duties and responsibilities noted with bullets are considered to be the essential functions of the job). * Greets patients as they contact the center by telephone. * Schedule appointments as per established policies and procedures. * Answer all incoming calls and route them to the appropriate staff as needed. * Register all patients per registration protocols over the phone. * Work closely with other departments on appointment scheduling and services offered to ensure smooth patient flow and cut down on waiting time. * Respond to patients' inquiries, requests, and disputes over the phone and route it to the appropriate department or staff. * Explain the services available, payment categories, and billing procedures. OTHER DUTIES: * Assist with developing, coordinating and recommending changes for the improvement of workflow in the program or section area. * May be assigned to various project lead roles to advance the development of the department and support ad hoc needs. * Able to work under minimal supervision. * Employee will be asked to perform additional duties and take on other responsibilities as dictated by events and circumstances. QUALIFICATION/EDUCATION and/or EXPERIENCE REQUIREMENTS: * High school graduate/GED with a minimum of 1-year one year of customer service experience in medical office settings. * Ability to relate to patients through familiarity with medical terminology and triage procedure. * Demonstrated ability to build and maintain good customer rapport. * Ability to work under pressure. * Excellent interpersonal communication skills and the ability to work effectively with a diverse workforce and client base. * Experience with information technology, electronic health records, medical records, culturally diverse populations, and care of underserved populations. * Knowledge of local healthcare environment. * Ability to speak, read, and write in English or Spanish is desirable.

Job Description At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world. Position Overview: Position Overview: We are seeking a motivated and professional Call Center Representative to join our Washington, DC team. This role involves handling inbound and outbound calls, assisting customers with inquiries, and ensuring each interaction reflects our commitment to exceptional service. Responsibilities: Handle inbound customer calls and provide accurate information and assistance. Make outbound follow-up calls when necessary. Document call details, inquiries, and resolutions accurately. Direct calls to appropriate departments as needed. Maintain a positive, customer-focused attitude in every interaction. Support the customer service team with additional tasks as assigned. Qualifications: High school diploma or equivalent required. Strong verbal communication and active listening skills. Ability to remain calm and professional during high-volume periods. Basic computer and phone-system proficiency. Dependable, punctual, and eager to learn. What We Offer: Competitive pay Opportunities for advancement Professional development and training Supportive and collaborative team environment Travel opportunities (if applicable)

Job DescriptionDescription:AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals. We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality Personnel will be utilizing government records systems to assist the department and base in its mission. If you meet these specific requirements outlined below, we invite you to apply! The Operator Services section within the NIH Call Center Services performs a vital role for the NIH as its voice communication center. The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services, bi-lingual services and acts as a clearinghouse for all institutes of the NIH research community, NIH personnel, its patients, national and international health organizations and healthcare practitioners. Call Center Services employees are classified as “essential personnel” by the Department of Health and Human Services. · Follows NIH and Team AFCO-cFocus policies and procedures · Internal or external customer service and relationship management, serving as the first line of support, hospital staff support, and help desk · Serves customers by taking telephone, fax, and email; and providing information · Ensures the appropriate level of customer service is delivered · Ensure that correct information is shared with all callers and outstanding customer service is delivered by phone and in writing · Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members, and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems, and provide information · Support Signal Paging · Support Emergency Paging · Support NIH General Information Inquiry Calls · Support Overhead Paging · Support Language Interpreter Services (CYRACOM) · Support On-Call Schedule Management · Provide Daily Status reports Requirements: EDUCATION High School diploma EXPERIENCE Six months experience in and office setting SKILLS · Well suited candidates will possess the following skills: · Clear and concise communication. · Active listening. · Ability to problem solve · Ability to analyze customer issues, identify the root cause, and find effective solutions. · Show empathy and understanding towards frustrated or upset customers is crucial for building rapport and resolving conflicts. · Technical Proficiency using computers, CRM software, and other call center-specific technologies. · Ability to adjust to different situations, customer needs, and call center procedures is essential. · Strong organization skills to manage their time, prioritize tasks, and keep track of customer information. · Patience when dealing with difficult or demanding customers. · Ability to handle multiple tasks simultaneously, such as listening to a customer, typing notes, and navigating computer systems. · A positive and professional attitude to provide excellent customer service. · Quick and active learner and retain important information to ensure the proper information is conveyed to the client. · Ability to de-escalate tense situations and find resolutions that satisfy both the customer and the agency. SHIFTS MON - FRI Shift 1 7am-3pm Shift 2 7am-1pm Shift 3 7am-3:45pm Shift 4 8am-4:45pm Shift 5 9am-5:45pm Shift 6 3pm-11pm (midday) Shift 7 11pm-7am (night) SAT Shift 1 7am-3:45pm Shift 2 3pm - 11pm (midday) Shift 3 11pm-7a (night) SUN Shift 1 7am-3pm Shift 2 3pm-11pm (midday) Shift 3 11pm-7am (night)

About Us At Nealey Tire & Auto, we're redefining what it means to deliver world-class automotive service. With five thriving locations across Maryland (and more on the way), we're known for our commitment to creating raving fans out of every customer. We're looking for a full-time, in-person Outbound Call Center Representative to join our growing team. This is not a remote role - you'll work on-site Monday through Friday, 8 AM - 5 PM, playing a crucial role in driving customer satisfaction and shop success through outbound communication campaigns. Who Thrives Here Our ideal candidate isn't just "good on the phone" - they're a proactive, high-energy communicator who: Shows up on time, ready to make things happen every day Loves connecting with people and building relationships over the phone Is coachable and eager to improve (sponges, not stool sitters!) Can stay upbeat and professional even with tough or upset customers Knows when to escalate a situation and involve a store manager quickly Thrives in a structured, fast-paced, performance-based environment What You'll Do Make 1-day post-service satisfaction calls to ensure customers are happy Pre-book future maintenance appointments and fill shop schedules Complete appointment reminder calls to reduce no-shows Run special outbound campaigns for promotions, service reminders, and follow-ups Document all interactions accurately and keep records up to date Handle occasional difficult customer situations and quickly loop in managers to resolve issues Work closely with store leaders to ensure seamless communication and a great customer experience What's in It for You This isn't a boring call center job - this is a chance to be the voice of a fast-growing, highly respected local brand. Here's what you can expect: Competitive hourly pay with performance bonuses Monday-Friday schedule, no nights or weekends Structured training, call scripts, and coaching to set you up for success A supportive, high-energy team environment - no sitting around waiting for the clock Career growth potential as Nealey Tire & Auto continues to expand At Nealey Tire & Auto, we don't just make calls - we build trust, strengthen relationships, and keep our customers coming back for life.